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Imagine you're on the product team for Big Rock Trading Company, a company that produces hiking equipment. Your team is looking for a solution that would allow them to brainstorm features for your latest hiking bike, gather ideas from company employees for the latest line of hiking backpacks, and regularly communicate progress to stakeholders.

 

Not sure how to get started? In our latest Tips and Tricks video, we walk you through how Big Rock uses Jive to build both a company facing portal and a private work groupthe perfect functional collaboration solution to fulfill their needs.

 

 

 

Building a Company Facing Portal

 

Step 1:

Plan. Figure out the intended purpose and main goals for your use case; this could result in one or several Jive places. Think about your intended audience and main stakeholders—what are their needs and what is important to them? A product collaboration place will have different priorities than say, an HR collaboration place.

 

You should also determine the structural requirements of your place(s) based on your goals. For Big Rock, they have decided on the goals stated above which would result in the following place structure:

  • Communicate progress out to the rest of the community = Open overview place with blogs activated and featured, would recommend open Q&A activated as well
  • Foster collaboration for product development = Private group where the product team can have discussions and develop features before release
  • Crowd-source ideas from other employees = Idea Jams in Project sub-spaces that are activated quarterly

For more information on the different types of places in Jive, visit Introduction to Places.

 

After determining your goals and structural requirements, you should start developing content. Before a place can be designed, it must be pre-populated with content.

 

Step 2:

Design. The design of each of your places will be driven by the calls-to-action.

As shown in the Big Rock's example below, here are some things you may want to include.

                  1. Buttons for your key calls to action (shown prominently)

                  2. Key Links/Place Navigation

                  3. Featured Products Team members

 

  • Be sure to keep your place a secret until your design is complete. When you are ready to launch your place, you can invite members.

 

Step 3:

Launching your place, developing a communication plan.

  • Think about ways to raise awareness through multiple platforms and incentives.
  • Announce your new place a few weeks before you launch (via newsletter, meetings, swag, etc.).
  • First few weeks after launch, use a game to provide incentives to encourage people to use space, reward desired behavior.
  • Make sure executives and key people know best practices, how to utilize place.

 

Step 4:

Manage and grow, maintaining governance structure and roles.

  • Ensure there are place owners to monitor activity and update content.
  • To measure the value of your place, look at the impact and reach of specific documents and blogs (views, likes, web analytics, etc.).
  • To view your community analytics, go to your place and select the Reports section.

 

Creating a Private Work Group

If you're still reworking designs and want a private place for your Product team to collaborate without engaging the rest of the company, you should create a private work group. The video walks you through how to set one up!

 

Have other suggestions about best practices when collaborating around a function? Tell us in the comments below!


Welcome to the latest installment of the How I Work series for the month of July! This month we are featuring a Director of Customer Community... Jamie Battin!  He just finished up in Q2 as our awesome Peer-to-Peer Community Manager for External Communities. If you are looking for someone who has been through the whole Community Manager experience, Jamie Battin started with an open source initiative for customers and ended up with Jive, and is still leading the community several years later! He also has a NASA control center setup with three monitors, just like I do! The only thing I'm missing is the view of a gorgeous pool from my office. Oh well. Let's move on to the interview!

 

Where do you work?

Ellucian - We are a software and services company solely focused on solutions for higher education. We are the leader in higher education technology and provide the software and services institutions need to help students succeed. You can find out more about what we do on our website: www.ellucian.com.

 

How would you describe your current job?

My title is the Director of Customer Community, but my responsibilities are wide ranging (something I'm sure most can relate to!).  In addition to being the business lead for eCommunities (our branded version of Jive), I am responsible for our entire Unified Customer Experience (UCE).  The concept is bringing together all of the solutions that our customers use as they do business with us.  We have a CRM solution that manages our support center, Jive, we use learn.dot, Zoomin, Bitbucket and we bring all that together with our enterprise search by Coveo.  I work across the org to bring the solutions together in a seamless way offering our customers an effective and easy to use environment.

 

How did you get into community management?

In 2009/2010 I was leading an effort to launch an open source initiative for customers to share and collaborate with one another and we needed a tool to support the program.  We tried using a homegrown solution, (for a few months)  but it was not effective.  Then we launched a hosted solution that met some of our needs, but in the process we began to realize the potential to use for many different kinds of collaboration.  So in addition to the open source initiative I became the owner of the community.  The community grew quickly and in 2015 we launched Jive and we have not looked back.  So while the position evolved, it is one that I am thrilled with and feel satisfied each day.  Here is a screenshot of our landing page.

 

*Our implementation was 3 months and needed to launch quickly with the basic functionality on V7 hosted.  This summer we are upgrading to V9 hosted and looking forward to re-designing our space and leveraging tiles!

 

How do you use Jive at work and what use cases does it serve for your company?

Today we use Jive for our external community of about 35,000 users and it serves a variety of purposes.

  • Peer to peer interaction
  • Customer to Ellucian
  • Ellucian provides important roadmap and strategy information
  • Ellucian provides important product updates and release notices
  • Overall multi-channel communication

 

What about your community/communities are you most proud of?

Our customers are happy.  They love the solution, it is easy to use, intuitive, but most important, it works!  It is a valuable resource for them to share and collaborate.  They use it to help resolve business issues quickly and at the end of the day it is all about improving efficiency.

 

What's your computer situation... Do you use a Mac or PC (or something else)?

I use a PC during the day, with an additional two monitors, so with my three displays in my office I am really productive! In the evening I settle on the couch in front of the tv with my iPad.

 

Tell us what you use for your mobile device?

iPhone and iPad.

 

Pick one word that best describes how you work.

Gratifying.

 

Besides Jive, what apps/software/tools can't you live without?

Password keeper....in today's tech world with logins and passwords everywhere, without an effective way to organize it all I would be lost. All other apps and tools make life more fun and interesting, but there isn't anything I must have.....

 

Do you have a favorite non-computer gadget?

My Vitamix!  I use it to create lots of fun and great tasting pool beverages, healthy smoothies and you can even make soup!

 

What you surround yourself with is important, what's your work space like?

As I mentioned I have 3 monitors, (like a NASA control center).  My home office overlooks my pool, which is a great view, but very tempting on hot summer days!

What do you listen to while you work?

I alternate between quiet, TV, Spotify and Pandora.

For music I am all over the dish, love the 80s, Classic Rock, Current top 40 along with Classical... it just depends on my mood.  No heavy metal or rap.

 

What's your best time-saving trick?

It's going to sound weird in this age of online collaboration, but I still heavily rely on my email dist lists.  It continues to be the one thing that everyone has.  Not all of the people I communicate with are on Jive, not all in the company, Linkedin, or Facebook.  So if I need to keep a common group updated, I add them to contacts and build a dist list.  Saves me a lot of time and avoids having to look through emails to use "Reply All."

 

How do you balance work and life?

I tend to work throughout the day.  I am up early and like to get a jump on the day, but if I need to take care of things midday it is nice to be able to do that.  Conversely, I will work later catching up on mail etc.  It's a split schedule so to speak.  Here is another balancing aspect in my world.  This is Brady, a soon to be 8 year old Jack Russell.

 

What's your sleep routine like?

I like a routine.  Not much of a night owl, so 10:30 to bed and up around 6.

 

Are you more of an introvert, ambivert or extrovert?

Ambivert for sure.  If you review the classic characteristics, it fits me to a T!

 

What's the best advice you've ever received (and from whom)?

A former boss once said, "We are not doing brain surgery, nobody will live or die by what we do."  This was in the context of performing well, delivering excellence etc.  We want to do our best, but keeping it all in perspective is important.

 

Thank you for the wonderful interview, Jamie! It was great to learn more about what you do and how your community has grown. I can personally relate to the best advice you've ever received. Libby Taylor says "nobody will live or die by what we do" to me all the time, particularly when I'm trying to work overtime on an issue that can wait until the next day or a few days. It's good to keep things in perspective – it reduces stress and helps me keep my work/life balance... balanced.

I'm in love with the Jive product because it has the potential to create a community where users can build relationships, inspire each other, and do so much more with cross-functional teams without regards to geographical borders or time zones. I say "potential" because you can’t have a community without members, you can’t be inspired if there is no one to inspire you (self-inspiration can only take you so far), and you can’t work in a cross-functional team if there is no team. Jive merely provides the framework and tools, but the real driving force behind our product is you – our customers.  You study the tools, test out the framework, and think about what you want to accomplish before you start building a community from the ground up that is unique to you and your company’s mission. We love that.

 

We always want to celebrate the unique and impactful mission and success of our customers, which is why I want to give a huge shout out to Truth Initiative (I'm looking at you – mjacobs, Mark Schwanke, dragraham, Nicole Dueffert, and the rest of your team!). Truth Initiative, America’s largest non-profit inspiring people to live tobacco-free, has announced that they have teamed up with Jive to create a platform where those looking to turn away – and stay away – from tobacco can connect, thrive, and stay informed about the latest studies. Specifically, they are helping “increase engagement amongst new members by promoting norms around cessation and providing practical tips, strategies and encouragement.”

 

In only four months since making the move to Jive, nearly 8,500 new members have joined the BecomeAnEX® community and are 32 percent more likely to contribute on their first day, which will lead to a longer commitment to the community. When making difficult changes, we all know how important a support network can be and Truth Initiative has made a huge move toward making help and support even more accessible, user friendly, and interactive!

 

I admire Truth Initiative’s push toward “how can we do this better? How can we reach more people?” and pushing the boundaries of what they can do. As technology advances and unleashes opportunities that have never existed before, it’s important to rethink our approach to achieving our goals. Truth Initiative found through research that "online interventions where smokers connect with experts and peers are as effective as face-to-face interventions, but at far lower costs” and saw the chance to make a bigger difference in an economical way.

 

Read the press release on the Jive Software blog to learn more about Truth Initiative’s decision to move forward with Jive and how they decided to use the platform to create something that will make a huge impact for those struggling with tobacco.

 

Thank you Truth Initiative for your fight against the leading cause of preventable death. You help save lives!

Jive 9.0.2 is now available for Hosted and On-Premise customers!

 


 

For more information – including known issues and what was fixed – please check out this document posted by our Senior Product Manager, Maureen Byrne: Jive 9.0.2 for Hosted and On-Premises is now available

 

To avoid duplicate conversations, please comment on that document if you have any questions!

 

 

The automotive industry has come along way in the past hundred years, and it's only picking up speed. John Schneider, VP of Product at Jive Software, addresses this change in Solving for industry-level collaboration in automotive. He explains how innovation is happening so quickly that "the latest 'must have' feature can become obsolete, making a new vehicle a 'have not' before it even goes into production." For car manufacturers, trying to create value for their customers is as much a technological problem as it is a traditional automotive one. Staying ahead of the curve is going to require better collaboration, communication and predictive analytics to assist in making smart decisions.

 

This isn't just about cars anymore – it's about technology, alternative energy and catering to demographics that will require cross-collaboration between teams and industries to make themselves relevant in today's world. Lyft has partnered with GM, Mercedes-Benz manufacturer Daimler AG is partnering with Uber, and Porsche with Audi.  What better way to achieve the end goal of self-driving vehicles, increasing the attractiveness of ridesharing, or new vehicle architectures for future mobility than by connecting through a Collaboration Hub where information can be shared, utilized and collaborated on regardless of area of expertise, industry or geographic location?

 

 

Read the article to find out how:

  • Universal ID and borderless search is seamless at any scale
  • the Collaboration Hub can break down silos to eliminate redundancies and pull together the best team across the organization
  • Predictive Analytics help leaders visualize interactions, identify new opportunities faster than competitors, and more

 

This is the age where collaboration across industries is a crucial step toward better innovation and creating value for the customer. Without a Collaboration Hub to provide a place to collaborate, preserve corporate memory, and effectively connect teams together, organizations will find themselves falling behind in automotive industry where innovation is key.

 

I don't know about you, but I'm excited for my self-driving car, alternate energy options to fossil fuel, and even better ridesharing options innovated by the collaborative effort from multiple industries!

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