Here at Jive our software isn't the only thing that keeps our company running. We would like to introduce to you the lovely Sarah Marx, who goes out of her way to do wonderful things for our office every day. At Jive we strive to maintain a family-like community between Jivers, however, we often times get lost in our work. Sarah ensures that we remain a tight knit community, keeping our employees happy and our company united. What would the Palo Alto office do without her?
Carmel Schetrit: What is your official title? What do you actually do?
Sarah Marx: I am Jive South's Office Manager. I have a wide range of responsibilities including but not limited to, receptionist duties, facilities management, and administrative support to the EA team if and when they need help with anything. I joke that I'm Wendy to Jive's Lost Boys and often lead with that when people ask me what it is that I do. On a daily basis I do a lot of calendaring, work with vendors and try to think of creative ways to keep our environment movin' and groovin', whether it's new snack offerings or planning a fun happy hour.
CS: Where do you work?
Sarah: I work out of the Palo Alto office (you can't miss me!) This position requires that I be present to greet people when they come in and make sure they get to the right place.
Sarah With her Dogs in their favorite place on Earth
CS: How do you use Jive at Jive?
Sarah: I use Brewspace (Jive's internal community) all day long! I use docs in order to keep catering orders, office supplies orders, and etc, tracked. I also use it for small to large office communication, working with international Jivers, status updates, blogposts, and friendly reminders to Jivers. The calendaring system is especially useful to me when planning social events (like happy hours and the holiday party). I try to keep office communication to Brewspace and Chime (gotta use our product!) I'm also on Jive Chime all day, everyday (even on weekends) to communicate with Jivers. Last year I was at JiveWorld14, right around the time Jivers were just starting to adopt Chime (beta). A customer came up to the Social Command Center (where I was stationed) in an absolute fury; he was extremely upset with his JiveWorld app and while one of us could have easily fiddled around with it to determine the problem and then fix it, someone mentioned that Iain Goodridge had handled the same problem with another customer but...we didn't have Iain's phone number. Luckily, I was able to Chime him and within two minutes, he came to the rescue to professionally and successfully fix the issue and sent a now-very-happy customer back on his way. Chime has continued to be a serious life saver when I need to get things done right away!
CS: What's your WorkType
Sarah: I am a Coach. I think this WorkType suits me because I love interacting with people and making them feel wonderful; if, at the very least, the most I do for someone's day is brighten it ever so slightly with a simple smile, I'll take that as a win. A huge part of my job involves people--customers, partner, Jivers, vendors, and everyone in between--which I can wholeheartedly say is my favorite part of this position. Being a coach is also evident in my Brewspace interactions, as I not only enjoy communicating and collaborating face-to-face but, also on a broader, more widespread level.
CS: What is your desk setup like?
Sarah: I sit at the Front Desk behind a barricade of monitors and a sign-in iPad. I have a JamBox on my desk that, more often than not, is quietly serenading me (and anyone in the lobby) with music. You'll hear anything from Stan Getz, Nancy Wilson, and Chet Baker, to PJ Harvey, The Beach Boys, and the Pitch Perfect Soundtrack.
CS: What's the one thing you've done that no one would ever guess about you?
Sarah: I'm a cliff jumper. Once, I was on a blind date on Valentine's Day, let's just say that things were not going well for him. During post-dinner dancing and drinks, he leaned in... and asked, "What do YOU do to feel ALIVE?" Without skipping a beat, I said, "Cliff jump." Straight-faced, too (you know the look). The conflicting expressions of equal parts shock and awe on his face still makes me laugh to this day.
CS: If you had a spirit animal what would it be?
Sarah: Amy Schumer. But, if it absolutely had to be an animal, I would have to say a Chesapeake Bay Retriever; they're the sassiest canines out there.
Thank you for sharing with us, Sarah! We are so fortunate to have you with us in Palo Alto