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Jive Talks

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Guest post by Paul Vinelli

 

A lot of people are familiar with Reddit's "Ask Me Anything" forums, where some of the world's most fascinating people will take on any question from passionate fans.  While we at Jive might not be able to land Joan Jett or President Obama (yet), our community members have integrated the AMA concept into the Jive platform to showcase their amazing executives.  This type of outreach connects corporate leaders with their employees, and creates top notch content to showcase broad thinking throughout the entire company.

 

So, who made this possible?  Our community members, of course!  After David F. Carr InformationWeek asked for Tips on hosting an executive Town Hall online?, four of Jive's most active thought leaders (Tracy Maurer, Nikki Bussard, Jem Janik) chimed in to discuss best practices.  Not only that, but Jacqui Chan of Deutsche Bank took it a step further and composed A Guide to organise an AMA on Jive so that everyone can maximize their Jive experience.  Her "critical success factors" outlined:

 

  • Choice of executive to kick-start your AMA movement
  • Engagement rules
  • Orchestration
  • The "I GAVE" principle
  • Having a curated list of AMA guidelines handy for easy reference

 

Want to read more?  Check out Jacqui's post here.  And tell us more about how YOU integrate Jive into your company everyday so we can share YOUR story!

Disclaimer: I'm NOT a security expert; however, for the last month, I've been geeking out about the topic. Personally, the term "security" drums up the same level of excitement "social" did in 2006.


iStock_000024893774Small.jpgAs you may have seen in my post From Google to Gaga: The Top 9 Takeaways from SXSW 2014, the biggest breakthrough in tech this year wasn’t a new startup. It was the subject of privacy.  It started when Wikileaks founder Julian Assange Skped from an Ecuadorian embassy in London with more than 3,500 conference attendees.  At first, it seemed like a scene from a sci-fi movie with rhetoric from the latest conspiracy theorists. 

 

But then, Assange began sharing his point-of-view on the “military occupation of the Internet” and the ability for a few technology companies to capture massive amounts of information, creating a “surveillance nightmare.”  I left the session wanting to setup a Zuck vs. Assange debate and questioning the “share, share, share” mantra I’ve been preaching since I took my first social job in 2006. 

 

I continued to explore this topic. I went to sessions about Secret, a new app that allows users to “speak freely;” Darknet, a new kind of Internet where people can conceal their online behavior; and BitCoin, which enables anonymous payments using peer-to-peer technology to operate with no central authority or bank.

 

I started having flashbacks of my childhood, when I spent hours in Prodigy chatrooms creating fictional characters. I began to worry that as a technology community were going backwards.

 

Then, I came to realization that it’s about contextual privacy.  In our world of “connected things,” sensors are prolific.  They collect data about everything from location to heart rate. While I can’t help but geek out about the opportunity to use these new technologies, I must now UNDERSTAND what, when, where and why my information is being collected, analyzed, and shared.   As a good corporate marketer, I’m also on the mission to balance organizational needs with consumer desires.

 

Fatemeh Khatibloo, senior analyst at Forrester, put it this way, “context enables control, choice, and respect by putting guardrails around: data access and collection; data use; and data sharing.”

 

Additionally, she noted that contextual privacy addresses five questions:

  • Temporal: When can I collect info about and when can I use it?
  • Spatial: Where can I use data about you?
  • Functional: How can I collect and use data about you?
  • Identity: What persona are you when I interact with you?
  • Social: With whom can I share information about you?

 

Before I grant another app access to my Facebook page, I want to answer the questions above about the service.

 

Finally, in one of the highest attended sessions, Edward Snowden, who is famous for disclosing thousands of classified documents that revealed the operational details of global surveillance programs run by key governments, called on the technology community to build products that protect the right to privacy through the use of strong encryption technology.

 

I'm excited and proud to work for a social technology company that truly values user security and data.  Millions of users across the private and public sectors depend on Jive every day to keep their information safe and drive mission-critical business processes. That’s why we’ve taken a no-compromises approach to security, privacy and availability that combines best-of-breed technology, a highly trained and experienced staff, adherence to the strictest standards in the industry, and the flexibility to meet diverse requirements.

Many have you been asking When will the Jive Community upgrade to version 7?  Well, I'm happy to announce that day has come.   We

iStock_000003041480Small.jpgare now on the latest and greatest version of JiveX. 

 

Here are the 7 new features I'm most excited to share with you!

Social Sharing: Easily share your favorite Jive Community content on social media sites.

Enhanced Profiles: List your expertise and endorse your contacts.

Impact Metrics: See not only who has viewed your blog posts and documents, but who has referred them to others.

Search Weighting: Get more accurate results from a streamlined UX and new "smart search" algorithms.

Structured Outcomes: Mark content for action, or find final and official documentation.

Place Templates: Use pre-configured place templates designed for common use cases.

Enhanced iOS Native App: Create content, search for expertise, and interact via your custom streams. 

 

For a full list of all the enhancements, watch Video walk thru of new capabilities in JiveX.

 

 

P.S. This blog post was created by using the communications template from JiveX 7 Upgrade Planning Guide. Cheers to drinking our own champagne!

 

P.S.S. Visit Behind-the-Scenes: Upgrade the Jive Community to 7 for inside look on the process.

 

What's your favorite new feature in JiveX 7? Also, if you have Feedback or see issues report them in the Feedback space.  Thanks!

6a012876c6c7fb970c017d3cfc82f1970c.gifI know most of you reading that title are saying, "Duh;" however, it's an important reminder.

 

As someone who has managed corporate social media channels for the last NINE years (yes, I started with a corporate MySpace page), I often get wrapped up in the business goals and numbers surrounding social:

* How many fans and followers do we have?

* How many net new names are we getting from our efforts?

* How many clicks to the website did social deliver?

 

While all of those are important, I got an email today that made me sit back and reflect. First I thought, "Why am I getting an email? Everyone should message me in the community."  Then, I put my Gia Lyons-esque rant aside and got excited.  The simple note made me remember why I created my first social marketing program in 2006.  I wanted to have a true connection in real-time with my audience.

 

You see, I started off in Public Relations.  I graduated with a B.S. in P.R. No joke! Then, I spent years ghostwriting for state and local politicians, phone pitching the media on behalf of companies like HP, and leading crisis communications drills for large energy companies. While all of these things were exciting, I wanted a more direct relationship with the "public."  The emerging social channels gave me that.

 

The social media landscape, however, changed in the last few years.

  • There are only a few key social media sites, which are driven by data collection and ad dollars.
  • There is more noise, spam, and negativity posted than ever before.
  • There are a 8,224,925 people claiming to be social media experts on LinkedIn (myself included).

 

Why do I bring this up? Because I want Jive customers and employees to remember the best parts of being a company that "gets" social marketing.  We have to use social to build connections with customers, partners, employees, and prospects; share interesting information; and just be f'in cool. We also have to know that the social world is complex and sometimes nothing beats a face-to-face meetup.

 

So, I want to thank the folks internally at Jive and Rona Fouche at PWC for sharing the note below.  It made my day.

There was a power outage in the Phoenix Data Center and Rona Fouche from PwC said she first heard about it on Facebook by following Jive.

 

IMHO, social marketing is about truly about sharing the right information to the right people at the right time!

 

How have you seen social marketing evolve?  Share your story in the comments below.

Gamification 201, our second webcast in our three-part series, is now in the books. If you missed it, don’t fear… you can catch the on-demand version here

 

The webcast featured Community Managers from Hitachi Data Systems (Donna Garber and Nick Gable) and SolarWinds (Michael Torok) and was moderated by 7Summits (James Davidson). The community managers shared their unique stories on how Gamification was implemented in each of their communities and how it continues to play a critical role in the success of their external communities. 


As Gamification 201 comes to a close, don’t forget what James Davidson mentioned in his opening of the webcast:

 

"Gamification should be a key part of your implementation."

 

"It should not be an afterthought and needs to be planned, managed, measured and adjusted as your company matures."

 

According to Gartner:

More than 70% of the world’s largest 2,000 companies are expected to have deployed at least one gamified application by year-end 2014.


However, Gartner also predicts that:

By 2014, 80% of current gamified applications will fail to meet business objectives.

 

So, continue to learn on ways Gamification can help you meet your strategic community goals.


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Finally, I want to thank our speakers and audience members who made Gamification 201 such an outstanding webcast.

 

The final chapter in our three part series is Gamification 301: 5 Ways Gamification Helps Advance a Social Business Strategy.  The webcast will take place on Wednesday, April 16th at 10:00 AM PST and feature guest speaker Kim Celestre, Senior Analyst at Forrester Research.

 

In the webcast, Kim will discuss how Gamification can help advance your social business strategy, more specifically:

  • What is Gamification and why it is essential in today's real-time environment
  • Five ways to advance your internal and external social strategy using Gamification
  • Examples of how brands use Gamification to drive and optimize desired action


Kim is an award-winning social media thought leader that specializes on social trends, challenges, and best practices that help marketers create social strategies and tactics that deliver value to their prospects and customers. Her research covers B2B and B2C marketing, with a specific emphasis on the use of social marketing platforms and online communities that shape exploration and buying behaviors. 


Don’t miss out on this chance to learn from this award winning thought leader!

We're saving you a seat. Register Now

iStock_000028641964Large.jpgOn March 10, I celebrated my 7th anniversary with my first social media darling, Twitter.  In fact, according to Twopcharts, that's 99.9 percent longer than all other Twitter users.


While we've had our ups and downs over the years, I still find Twitter to be a valuable social platform. Specifically (and measurably), for Jive, it's one of the most effective ways to share information about industry news, congratulate our customers, and connect in real-time during important events.


Luckily, I'm not the only one that sees value in this platform. Recently, CEOWorld Magazine named Jive CMO Elisa Steele one of the "Top Chief Marketing Officers You Should Follow on Twitter."


In light of this recognition, I did an informal interview with @elisasteele and gave her one rule: answer all my questions in 140 characters or less!


How long have you been on Twitter?

Started in 2009. Now it's part of my #workstyle.

 

What made you join?

Curiosity. Wanted to see the stories people were sharing. Had no intention of telling my own!

 

What made you get active?

Discovered @Twitter is a great platform to share what I love, learn from others and build relationships.

 

What are the subjects of your tweets?

#Moments #Work #Life #Whatever

 

You can continue this conversation with Elisa and me in the comments below or on Twitter at @elisasteele and @deirdrewalsh.

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Do you know why March 7th was significant? Friday, March 7th was Employee Appreciation Day! Generally held the first Friday of March, this unofficial holiday first hit the books in 1995 as a chance for all employers in all industries to focus their attention on employee recognition. SO, THANK YOU JIVERS! In honor of Employee Appreciation Day, we wanted to recognize the focus and innovation of all of our FABULOUS Jivers around the globe.

 

In celebration, each Jiver received a special Employee Appreciation Day 2014 Badge (yeah Gamification!) as a reminder that Jive appreciates, our GNAKs (Good Natured A$$ Kickers)!

 

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What do we appreciate? We appreciate their drive for results. We appreciate the transparency that all Jivers help to create within our organization, and most of all, we appreciate their commitment to changing the way work gets done.

 

We also wanted to give Jivers the opportunity to share THEIR gratitude for one another using the Props App in Brewspace.  We made sure all Jivers took some time to recognize one another.

 

And of course, in celebration of Employee Appreciation Day, we enjoyed a variety of fresh pies (U.S.) and festive treats (U.K. & Israel) to celebrate. We appreciate ALL our Jivers do every day of the year!


Did your company do anything special for Employee Appreciation Day? I would love to know!

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2014 marks my 16th year attending the SXSW Interactive, Film and Music conference.  Throughout the years, I’ve been part of some historic tech moments.  I blogged alongside Scoble in 2006…literally, I elbowed him by accident.  I joined the Twitter explosion in 2007.  I sat in the front row for Zuckerburg’s keynote in 2008. While memories like these standout, this year’s event was the most holistically thought-provoking.  I left re-energized and inspired by new ideas, connections and passions.

 

Below are nine trends from SXSW that have motivated me to innovate.  Also, feel free to download this SlideShare presentation for the highlights!

 

1. Privacy

Untitled design (10).pngThe biggest breakthrough this year wasn’t a new startup - it was the subject of privacy.   Speakers like Julian Assange, founder of Wikileaks; Edward Snowden, an NSA whistleblower; and Christopher Soghoian, principal technologist at the American Civil Liberties Union; gave mind-blowing presentations about data security and government surveillance. Beyond the center stage, people were buzzing about Secret, a new app that allows users to “speak freely;” Darknet, a new kind of Internet where people can conceal their online behavior; BitCoin, which enables anonymous payments with no central bank; and Ghostery, which looks for third-party page elements (or "trackers") on the web pages you visit and notifies you if they are present.  Even with all of this news, we are just starting to scratch the surface of this important topic.

 

2. Wearables and Printables

Untitled design (11).png

While software enthusiasts preached privacy, the hardware gurus pushed sensors, wearable gadgets, and 3D printers. Google exec Sundar Pichai announced the company’s plan to release an Android-based SDK for wearable devices. In addition, several SXSW attendees demoed the potential to use new technologies.  I saw everything from a Twitter-powered, 3D printer that allows you to create your own Oreo flavor to smart medicine bottles that will send you a text message if you miss a dose. 

 


3. Legislation

Untitled design (13).pngFrom digital lobbying to patent reform to the power of the online “unruly mob,” SXSW made it clear that entrepreneurs and elected officials want to cooperate to modernize US legislation and government.  A new film by Brian Knappenberger called “The Internet’s Own Boy premiered at SXSW and shined light on outdated technology laws. This Kickstarter documentary follows programming pioneer Aaron Swartz from his involvement in RSS and Reddit to the tragic consequences following his hacking stunt at MIT. This film not only celebrates the life of an online visionary, but also inspires heated discussion about online access to information and the Computer Fraud and Abuse Act.  It’s a must-watch film for anyone in tech!

 


4. Data

Copy of  Copy of  Copy of  Untitled design   .pngYou couldn’t turn a corner this year without hearing someone talk about “small data” or “big data.” Lots of smart marketers showcased how they’re using information for research, personalized news delivery, and location-based incentives. The best session I went to on the topic came from the energetic Founder of Kiip, Brian Wong. His mission is to serendipitously reward people for everyday moments like running, playing games, and listening to music. For example, if your mobile fitness app detects you’ve just beat your all-time running record, a third-party consumer company could send you a coupon for a free sports drink.  Beyond entertainment, Wong showed that people want to be rewarded for completing a task on their to-do-list. Sounds like a new feature idea for Producteev!

 

5. Experiences

2.pngThe one thing SXSW does better than any other event is provide a platform for unique experience creation.  From small app companies to corporate giants, the most successful organizations focused on manifesting shared experiences - not pushing messages. (Hello, bacon-scented alarm clock!) In all seriousness - it’s time to get smart about our smart devices.  Soon, your tablet, fitness tracker, and refrigerator will all be connected. Brands must think beyond how to serve up a specific marketing campaign.  Instead, they must start focusing on how to create daily, customized experiences across connected devices and IRL!

 

6. Economy

Copy of  Copy of  Copy of  Untitled design    (1).pngFrom Uber cars to Airbnb rooms, most SXSW attendees participated in some form of the sharing/collaborative economy.  If you aren’t familiar with this latest buzz phrase, you soon will be.  According to Crowd Companies exec Jeremiah Owyang, “it’s a powerful movement in which people are getting goods and services from each other” rather than buying from big brands.

 


7. Work

1.pngYes, people talk about work at SXSW. In the session “Workhacking Away from ‘Business As Usual,'" strategist Ayelet Baron and Forbes Blogger Rawn Shah led a conversation about modern work. They painted a beautiful picture of  “café people” moving from:

- Work-life to life-work balance

- Function-based jobs to project-based work

- Competing for market share to creating new markets

They also made bold statements, such as "change management will die because it will happen too quickly", and "retirement will be a thing of the past." While I’m not ready to “divorce my job,” I was truly inspired by their passion, knowledge and predictions.


8. Community

Copy of  Copy of  Untitled design   (2).pngCommunity and social media got plenty of airtime at SXSW.  Jive intern Paul Vinelli made several recommendations based on his experience studying the What.CD online music community. Some of my favorite takeaways included the following:

- Backscratching and praise leads to strong relationships.

- Individuals should be accountable for whom they bring into communities.  If you invite someone in who breaches the guidelines, both you and the violator can be penalized.

- Members must main a strong ratio of contribution to consumption - say goodbye 90:9:1!

- Community membership is in many ways its own reward.

 

 

9. Passion

Copy of  Copy of  Untitled design   (1).pngOut of the hundreds of people I listened to during the week, none exhibited more passion than pop-star Lady Gaga. My favorite quote from her Friday morning keynote is "at the end of the day, nobody's going to remember what you tweeted when you die. No one's going to remember your Web content. What's going to be remembered is those magical moments you have helped create.”

 

Did you attend SXSW?  If so, what did I miss? Share you favorite moment in the comment section below.

Social business trends and best practices can change in the blink of an eye! I have found it hard at times to keep up with this fast-paced industry, especially with the frequency of conferences and technology innovation I’ve seen just over the past year.

 

Luckily, Jive's social team makes it easy to keep up with the industry’s brightest thought leaders!

 

Every month, we create a SlideShare deck to share the hottest topics, trends and corresponding articles being shared by social business thought leaders. Read on, and let us know if this helps you stay updated. This month's SlideShare features insights from:

  • Gartner's Mike Gotta
  • Justin Somaini from Box
  • Richard Binhammer from Binhammer Social Business and Corporation Communications Consulting
  • Sandra Leupold from Pokeshot///SMZ
  • Simon Scullion from Social Edge Consulting
  • ownCloud's Larry Alston
  • Bala Sath from Jive

 

February Insights from Social Business Thought Leaders:

 

snippet://JIVE_SLIDESHARE_EMBED?code=31907239&width=427&height=356

 

Learn something new? Check out Jive SlideShares from past months to keep adding to your social business knowledge.

 

Think you have what it takes to make the cut? Have a new trend that you would like to share? Reach out to me, and maybe you’ll see your face in an upcoming Jive thought leader deck!


cc Internal Communities External Communities

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Work isn't what it used to be. More workers are telecommuting from all over the globe via laptops and mobile devices – no longer is sitting in a brick and mortar office a requirement. Social collaboration has played a key role in empowering employees to work effectively regardless of their location, allowing them to share knowledge, find information and chat with subject matter experts from wherever they may be. Over the years departments like IT and sales have fully capitalized on this change – the question is why hasn't human resources?

 

According to Global Workplace Analytics, the number of remote employees in the United States has swelled 79.7% between 2005 and 2012. As commutes morph from driving to the office to slipping out of bed to shuffle down the hallway to a laptop, HR must modify its practices to leverage social collaboration. This goes beyond storing and sharing documents with employees and expands to include utilizing social collaboration to recruit and retain top talent, facilitate coaching and offer better learning environments, and accelerate the return on hiring investments.

 

Build It and They Will Come: Recruiting and Retaining Top Talent

Companies are more often reporting that their biggest pain point is finding leadership talent with the skill-set required who are willing to relocate. Social collaboration allows organizations to break down geographical barriers and expand the talent pool beyond their backyard.

 

It’s also the era of the freelancer – Adecco, a temporary placement service provider, predicts that freelancers will eventually make up about 25% of the global workforce. The bottom line is convenience is becoming the name of the game. Workers want to work where they want, when they want – an office-only policy could be a deal breaker.

 

Go Team Go! Building Organic Coaching and Learning Environments

Collaboration practices can unleash the potential in employees. According to Aberdeen’s 2013 Learning Study, 51% of the learning that takes place in organizations today is unstructured; that is, workers are digging around on their own to seek out knowledge rather than partaking in structured courses. Social collaboration software gives employees the ability to chat with subject matter experts, brainstorm with peers and access company information at the drop of a hat.

 

Reap What You Sow: Accelerate ROI on Hiring Investments

If you’ve ever started a new job, you know the most frustrating part of it is the dreaded “ramp time.” Getting up to speed in a brand new space isn’t just hard for new employees – on-boarding costs the business real dollars. 

 

Collaboration tools house everything an employee would need to know to ramp up on a new gig, beyond just documents and videos. A new employee now also has easy access to other employees and a first-hand look at how employees communicate with each other, processes and documentation.

 

Stay tuned in the coming weeks as we dig deeper into each of these HR initiatives – I've only scratched the surface in this post. If you’d like to learn more about how HR and social collaboration can work together in perfect harmony, check out these resources:

 

You can also register for an upcoming webcast featuring Mollie Lombardi of the Aberdeen Group tomorrow,March 6 at 10 a.m. PST/ 2 p.m. EST. She'll discuss these topics and more to demonstrate how HR can use social collaboration to its full potential – see you there!

Part 1 of our 3-part Gamification series was fantastic! If you missed it, you can watch it on demand. As promised we have more goodness to share with all of you, next up: Gamification 201: Winning with Gamification, A Guide to Success.

 

First off, THANK YOU to everyone who attended Gamification 101: What You Need to Take Engagement to the Next Level. We had a large turnout and our presenters, Jive Software’s Christopher Morace  and Bunchball’s rajatrocks, were absolutely phenomenal. They touched on various aspects of Gamification and showed best-in-class examples of how Gamification is not only tangible to many organizations across many industries, but also the associated success these companies are seeing today.

 

In addition, we had quite a few audience questions come in that we weren’t able to answer during our time. Both Rajat and Chris have agreed to review all the questions and supply a FAQ document as a supplement to the webcast for those that attended. 

 

As a preview I've included some of the questions answered courtesy of Rajat Paharia below. A full FAQ supplement will be available in coming weeks. If you have any more questions pertaining to Gamification 101, please reach out to me.

 

Q: Please list the books, authors, and studies you referenced in the webcast.

            A: Self Determination Theory

           Q: How did you convince people to participate and buy into the Gamification concept?

           A: If there’s meaningful value to be realized for participating (whether intrinsic, or extrinsic), then people will participate – they don’t need to be convinced – they do it out of desire or self-interest. And participants don’t need to buy into “Gamification” – they’re just engaging with systems as they normally would, but now they’re seeing their “quantified self”, and are being give fast feedback, transparency, goals, competition, collaboration, community, etc. around it.

Screen Shot 2014-03-03 at 2.54.29 PM.png

             Q: It looks like focus is on the enterprise employee motivations, how does the motivation work when there is interaction between B2B communities?

            A: It works exactly the same. Many of our joint customers with Jive are using Gamification in B2B Communities including:

             Q: Where have you seen the effects of Gamification in the education system?

             A: I covered this a bit in my book – Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification. Most of the interesting use of Gamification in education (as opposed to training) is happening in startups, like Duolingo, Khan Academy, and Course Hero. Then there are some interesting things going on in traditional education, like RIT’s Just Press Play program and Lee Sheldon’s Multiplayer Classroom.

 

 

Gamification Webcast #2.jpgThere are still two more sessions in the Gamification series. Next up on Tuesday, March 11 at 10AM PT is Gamification 201: Winning with Gamification, A Guide to Success. This webcast features:

 

Gamification 201 will delve into the core elements needed to achieve the desired business and program goals. In addition, it will feature design principles to consider during implementation and how to plan missions, rewards, and recognition to guide your user’s behaviors. Finally, you will hear from our panelists SolarWinds and Hitachi Data Systems who will share their Gamification stories from inception to present day.


This is a fantastic opportunity to hear from experts who have applied Gamification to their communities and have been successful doing it!


Reserve your live webcast spot today. An on demand recording will not be readily available post the session.

leigh_pankonien

Happy Valentine's Day!

Posted by leigh_pankonien Feb 14, 2014

Jive_Valentine-Social-Badge.pngOne of my favorite JiveWorld13 video scripts that the social team asked attendees corresponded with the "Love Badge." This video prompted attendees to answer three simple questions to earn the oh-so-desired Love Badge.

  1. Name a person that has knocked your socks off so far at JiveWorld, and why.
  2. Name a person at your company who is doing an awesome job, and why.
  3. Who do you think of when I say....(4 quick fire positions, like "IT Genius")

 

Dana Grennier from Milwaukee School of Engineering loved Eddie Obeng's Keynote and can't live without her Community Manager, kip kussman. Dana has also really enjoyed working with 7 Summits.

 

 

Wolfgang Jastrowski from Swiss Re raves about Eddie Obeng's Keynote, the Swiss Re CEO and staff.

 

 

Jeffrey Murnan from GE Healthcare shares how co-workers  Laura McCullum, Patty Dobel, and Pam Egbert are doing a killer job. Also, Lucas Sparks from 7 Summits comes to mind when he thinks of a 'social business guru.'

 

 

Michelle Groff Burling and Lauren Klein from Hitachi Data Systems enjoyed Dustin Smith from Tableau Software at JiveWorld13, and think Community Manager Donna Garber and 'social business guru' John Stepper are doing an excellent job!

 

 

Dan Larsen from Qual Comm San Diego gives shout-outs to Scott Crum, Barbara Ludwig and Michael Chiles.

 

 

Thanks to everyone who poured their hearts out during JiveWorld. Praise is a pretty awesome Valentine in my opinion.

 

Internal Communities and External Communities Managers: take some time to praise someone in your company who is doing a great job for Valentine's Day!

Happy 13th birthday, Jive Software!

jive-13-birthday (1).jpg

 

"After nearly 6 years with you, Jive, I'd still drunk-dial you at 3 in the morning and tell you I love you." - Gia Lyons
“From our earliest days, we’ve been most motivated by stories from our customers about the positive impact Jive has on their businesses. Thank you to them for letting us do what we love every day! I’m excited for many more years of Jiving on our 13th anniversary." - Matt Tucker
"Jive has been as much as home as a job for me over the last 6+ years. Whether I'm meeting new colleagues or catching up with long time friends, we're all pushing each other to accomplish more and do better. It's a shared sense of drive. We know, as Jivers, that we're building something unique and it's always an exciting endeavor!" - Billy Volpone

"Jive continues to grow and change but one thing stays the same: the people I work with are awesome!" - Victor Soares

"There is no where I'd rather be.  I'm so proud of everything we've done and psyched about everything we plan to do." - Kathryn Everest 
"I joined Jive when it was about 3 ½ years old.  What we’ve accomplished in the time I’ve been here is overwhelmingly amazing and I could not be more proud to be a part of it.  While teenage years are not something you typically look forward to, I’m thrilled to be a part of Jive’s next chapter!" - Megan Ross Farrell
"I can't imagine working somewhere other then Jive.  How would I get work done?  What disconnected and random set of tools would I be forced to use?  Collaboration through Jive makes work easier and more fun, it also makes it easier to connect with other employees that normally you would never meet over the course of your time at a company." - Curtis Gross


Jive Israel celebrated a proper Jewish 13th birthday. It was a "JiveMitzva!" They had yarmulkes for every employee, proud family greetings, 2 BarMitzva Boys (Matt Tucker and Bill Lynch) dressed traditionally, Jewish games of throwing candles at the BarMitzva Boys and more! Thanks to everyone that contributed to this awesome celebration and video: Adi Levy, Lev Waisberg, Sagi Eliyahu, Alex Pavlovski, Roy Antebi, and the entire Jive Israel team.


 

 

Feel free to share your own birthday wishes or reflect upon your relationship with Jive so far!

gamification-bunchball.jpgWhat is Gamification and why should you care?  Gamification is not a new idea, it is a proven tool that has been in the workforce for quite some time. Ultimately gamification allows companies to encourage and engage their customers (internal – employees, or external – customers) in a desired behavior by creating opportunities of problem solving, learning, loyalty, and communication.  I don’t know about you, but that is a pretty lengthy purpose for a concept that is still misunderstood and the cause of great debate.

 

Questions many are asking:

  • How does it work?
  • How do we build it?
  • Who should build it?
  • Has anyone done this before and were they successful?
  • And how do we measure it?

 

Recently, this topic has increased in popularity and has been noted by some experts to be a game changer – one of the most important trends in technology.  The fact that gamification is not siloed to internal use by organizations toward their employees, but can be extended to external use by an organizations toward their customers - makes this a desirable tool and provides advantages to organizations who embrace this early on.


Early adopters and best-in-class organizations; do you know a few? These are the leaders of your industry – beacons of success; benchmark organizations that all other organizations watch to see what trails they are blazing. These companies are organizations that may have higher employee engagement numbers as recently shared in a Gallup Report that “…
only 30% of American workers were engaged, or involved in, enthusiastic about, and committed to their workplace.”


In a study by M2 Research, vendors claim that Gamification can lead to a 100% to 150% pickup in engagement metrics including unique views, page views, community activities, and time on site.  In addition, Gartner reported more than 70% of the world’s largest 2,000 companies are expected to have deployed at least one gamified application by year-end 2014. Organizations have already begun adopting gamification applications and it does not look like it will be slowing down any time soon.  The overall market for gamification tools, services, and applications is projected to be $5.5 billion by 2018 (M2 Research).


I have only scratched the surface on why gamification is on every organization's mind – but "what does it all mean to me?" is the question you may have on your mind.  I would like to invite you to check out a three-part webcast series focused on Gamification and why you should take notice.


The first webcast will take place on Wednesday, February 12 at 10:00 AM PST, featuring Rajat Paharia (rajatrocks), the father of Gamification & Founder of Bunchball along with Christopher Morace, Chief Strategy Officer at Jive Software.  Chris is a recognized leader in the Social Business Software space and author of a New York Times and USA Today bestselling book, “Transform: How Leading Companies are Winning with Disruptive Social Technology."

 

Subsequent webcasts will focus on customer examples and insight from a leading analyst from Forrester Research.  If you started reading this post thinking gamification was another word for game – hopefully you will have a clearer understanding– and that the relevance of this tool in your organization could have significant impact on your future.


Register today....we are saving a seat for you.


cc Internal Communities, External Communities, Jive Gamification, Jive Gamification User Group

The other week, I posted about some of disruptive the macro trends we're seeing in the world: the shift to connecting via mobile devices, and the increasing youthfulness (and associated changing expectations) of the workforce. We've been talking a lot here at Jive about what these changes mean for our mission of changing the way work gets done.

 

By and large, enterprise apps have been behind in serving (forget about delighting) the mobile worker. Security, regulations, network restrictions, fear, etc. have all made this transition harder at work than at home. But, happily for all of us as users, the landscape is changing. The battle for mobile heart- and mindshare at work is just getting started. Jive has its own more recent entrants into the race with Mobile 3, but this is just a start.

 

In thinking about where to go next, it's easy to jump on the Mobile First bandwagon. It's a clear, simple rallying cry that's easy to get behind. Google and everybody else has, right?

 

         “The answer should always be mobile first.”

 

                                                                         – Eric Schmidt, CEO, Google

 

For any audience that tends to think mobile last, Mobile First is a useful counterbalance to pull towards a better balance. But putting any one form factor above all others is ultimately the wrong answer. Mobile first has problems too. One smart UX and design guy, Kevin Powell, summed them up nicely:

 

Problems.png

 

(His excellent presentation with much more detail on these points is well worth checking out.)

 

‘Mobile first’ is the extreme reaction to the vast majority doing a lousy job with mobile so far. It’s fueled by just how hard it is to actually make mobile a first class citizen for established products. And it doesn’t reflect the realities of work today, which do still include (and in many jobs favor) desktops and browsers, especially when it comes to rich content creation. Ultimately the pendulum will swing back to a place of balance. At Jive, we're aiming to skip the detour and go straight to Experience First.

Screen Shot 2014-01-28 at 3.26.04 PM.png

 

✭ We are committed to empowering people to work naturally with, instead of against, the device they're on, both in the consumption-weighted and short-form conversation that comes naturally typing with thumbs, and with creating and leveraging heavily-crafted content better suited to big screens.


✭ We are committed to giving people the means to connect, communicate, and collaborate quickly; to find experts and answers; to easily share from any device.


✭ We are committed to breaking down the walls that keep out employees, customers, and partners who may not even have a desktop machine or laptop; who are using their own personal device; who may not have corporate email accounts or high-speed access.


Our commitment is to improve the way people connect with each other – across business ecosystems – to get work done, everywhere they work.

 

We have already been shifting our conversations here towards Experience First, across devices. This means designing for mobile, and tablet, and web, and desktop... (And ultimately glasses, wrists, rings... we've been playing with these too, but it's still early.) It's not an overnight change. We will continue to push some things that are mobile-first to accelerate the mentality change. We catch ourselves often; have to remind our teams, but change is happening today in Jive in product management, design, development, partner ecosystem and more.

 

I am tremendously excited about the shifts happening in the world around us and about the work we're doing in mobile today. (And I say this even having had the pleasure of introducing our very first ever native mobile app at the first JiveWorld 4 years ago!) We are adding both great end user and enterprise capabilities, rounding out information discovery, portals, and creation and consumption. Mobilizing the Intranet and Portals is a big step for the workforce that has had no access away from their desk. Now we are increasing our focus on connecting in the people who are not so strongly tethered to a desk or deeply immersed in Jive on the web today, helping them to experience a better way to work. Even with all of the channels available today – email, phone, IM, etc. – struggling to connect is still too often the norm.


How are you staying in sync at your company when on the go? Are the 'deskless' workers in your ecosystem connected in? Are people using consumer solutions like WhatsApp on the down-low? And, where are you finding that today's readily available realtime channels like chat, SMS, phone, and video conferencing let you down?

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