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Blogs: Jive Talks

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Libby Taylor

We're thankful at Jive!

Posted by Libby Taylor Employee Nov 24, 2015

Many people in the U.S. will be celebrating Thanksgiving this Thursday, so we've taken some time at Jive to consider what we're thankful for. Below, a wide variety of Jivers give you a peak into their passion, their loves and what they're grateful for.


I'll start it off...


My number one. They are the joy in my world, the brightness in my life, what gets me up in the morning. I have the most incredible mini-people (my kids) and I am grateful that we are all healthy and happy and doing well right now, because I know life goes up and down. And my dogs are in this bucket too. The three of them.

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I am so grateful for Jive, letting me be the weird wacky self that I am, letting me get work done how I need to get it done. You let me blog my heart out, really from the heart. I get to interact every day with people I truly care about on a tool/system that I love. I can't imagine living/working without all of it! - Libby Taylor

I'm thankful that in my personal life and professional life that creativity is not just encouraged and supported, but expected. It drives me to keep at it and not be afraid to explore the kookier side of my brain. - Becky Young

Thankful for the amazing people in my life. My wife who I refer to as Superwoman, my three kids who are growing at a crazy rate and can at times drive us crazy (yet we still love them dearly) and to my amazing co-workers here at Jive. Thanks for always driving forward and doing so in a positive, productive manner. Our culture is amazing and rocks like no other. - Jason Khoury

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Thankful for family, friends and Jivers!!! - Kosheno Moore

Thankful for my friends, family and colleagues. Also, I am extremely thankful for our great customers like BlueLine, HealthStream and Sammons Enterprise that have made me feel like an extension of their team. - Todd Didier
Family, Friends, Jivers (yep you know who you are...No, not you, YOU!), Jive and our awesome benefits, Customers, Sunny Days and Sandwiches. Okay, I'm thankful for the occasional rainy day as well and leftover turkey-day sandwiches. - John Tauzin

Family, Friends and Jivers ... of course, I think  John Tauzin said it best.

Here's a snapshot from my nerdy family photo this year that I now have set as my Facebook Cover Photo =)

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If I had to pick a 2nd, I'd have to say I'm thankful for a world that is open to the opportunities and innovation that Technology can provide and the fact that I am capable of contributing to that transformation.  I cant imagine being as happy as I am living in a world where there was nothing left to invent and fix. Similar to this in the Truman Show,

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When they tell him that there is nothing left to explore ... it's already been figured out.  That would be a painful version of hell for me. =\

So I'm thankful I do not live in a world where this is the situation. - Ryan Rutan

This day, more than most, serves as my reminder to remain thankful for the things that truly MATTER in my life. I'm thankful for the things that make my heart sing but, most importantly, I am so overwhelmingly thankful for the family I was lucky enough to be born into, the family of dear friends I've managed to piece together over the years, and the people who keep me coming into work every day--I love Jive and love what I do here but, it's YOU--the people--who make this place feel like a family. - Sarah Marx


For those that celebrate Thanksgiving, Happy Thanksgiving! And even if you don't celebrate this U.S. Holiday, let us know what you are grateful for!



Today is the final day of our blog series featuring notable trends from 2015 and predictions for 2016!


Kathryn Everest offers up her insights into corporate culture and what we should expect from business leaders who want to foster a healthy organization environment.


Take a look here and let us your plans for  employee engagement in the new year via the comments below.

Today marks the fourth day of our year-in-review and predictions blog series - and we celebrate the occasion with a post featuring Kevin William, vice president of customer support at Jive. Did you check it out yet?

We want to know what you think via the comments below...


And, if you haven't already, please read the earlier blogs featuring notable trends from 2015 and predictions for 2016:

Blog Discussion: 2015 Year in Review & 2016 Predictions - CIO/IT

Blog Discussion: 2015 Year in Review & 2016 Predictions - Marketing Edition

Blog Discuss: 2015 Year in Review and 2016 Predictions - HR/People Edition

Today, over on the Jive Blog - you've heard from John Schneider about his prediction for 2016 (hint: it's about KPIs) and what he believed to be notable in 2015 for HR organizations.


What do you think? Do you agree?

Today, over on the Jive corporate blog - Kim Celestre reflected on what she thought was most notable in the marketing industry in 2015 and served up a bold prediction about UGC content.


  • "Big data is simply not cultivated in a meaningful, contextual way."
  • "It's been proven time and time again that UGC (such as reviews, etc.) garner public trust."


So tell us - do you agree or disagree?

I came across Timothy Hales because he's a very active member in the External Communities Group. This is one of those community moments when you feel like you know the person just through your interaction in a community, even though you've never met face to face. Timothy has a fantastic (and very packed) workstyle, and I'm happy he shared it with everyone through this interview!


Leigh: Where do you work?

Timothy: I work for Esri, a mapping software company. Our technology enables organizations to create responsible and sustainable solutions to problems at local and global scales. It is based out of Redlands, CA, but I work out of our Charlotte, NC regional office.


Take a virtual tour of our headquarters - http://arcg.is/18bINpH


Leigh: How would you describe your current job?

Timothy: I am the Enterprise Community Manager for GeoNet, our Jive-x community. I technically do not have a job description, but you could say that I do about everything imaginable as it relates to our community. I manage the day-to-day operations of the community including user engagement, moderation, training, technical support, reporting, system administration, product testing, and more.


Leigh: Are you familiar with the Jive WorkTypes? If so, what was your WorkType?

Timothy: Optimizer


Leigh: How do you think your WorkType plays into how you get work done in Jive?

Timothy: My WorkType helps me focus on improving the user experience of our customers. Every time I am presented with a workflow or task, I am always searching for a better way to accomplish those things. Jive provides a great platform, but I am always giving feedback on how it can be better. When Jive applies this feedback to future releases, it not only helps our community but also many other Jive customers as well.


Leigh: Did your team have a chance to take the WorkType Finder quiz? Have you all talked about your results?

Timothy: Team?!? I am supposed to have a team? I have a lot of great resources for various projects, but I am the only one dedicated 100% to the community.


Leigh: So how do you use Jive at work (internal community, external community, etc.)?

Timothy: Jive is an external community for our customers. It provides a way for them to ask questions and troubleshoot software problems. They also collaborate around projects and use the platform as a way to share code.
We are working hard to build other forms of engagement through the migration of our blog and idea platforms. My colleagues are very innovative in how they apply the community to their particular industry. For example our Education Team uses the community to engage students in discussions for their massive open online courses (MOOCs). We also just launched a new series called Esri Ten For where the community asks questions and an expert answers ten of them on video.

Leigh: What a great series!


Leigh: What's your computer situation... Do you use a Mac or PC (or something else)?

Timothy: I just recently switched to a Mac for the first time a couple weeks ago. I've always used a PC, but was looking for a system that could increase production for graphics and video design, improve processing performance when running code when managing the community using the Jive API, and a system that travels well since it's my main connection to the community 24/7. It has taken some getting used to, but I absolutely love it. No plans to go back.

Leigh: #TeamApple


Leigh: Tell us what you use for your mobile device?

Timothy: In the past, I have used the Palm Pre, Motorola Q, and Samsung Galaxy; yet the iPhone 5c is by far best and most stable device I have ever had. There is no way I am switching from Apple. Like a friend said, "Apple's walled garden may be small, but it's a very nice garden."



Leigh: Besides Jive, what apps/software/tools can't you live without?


  • Waze - The best navigation app out there. Sure, I know how to get to work or my house, but this app helps me avoid accidents, road closures, and traffic jams.
  • Goodbudget - I still believe in the importance of creating a budget, and there is no better way to manage your spending than with a cash envelope budget.
  • EverNote - Although I use OneNote for work, I use EverNote for personal items. I like how I can access it on my computer, iPad, or iPhone.
  • Snagit - I am always grabbing screenshots of issues and basic how-to steps. TechSmith Snagit makes it very simple.


Leigh: Do you have a favorite non-computer gadget?

Timothy: That's a hard one since everything nowadays is computerized. I enjoy cooking and so there are a variety of kitchen gadgets that I like, but probably my favorite right now is my pull-up bar. It's portable so I can have it in my bedroom, kitchen, or anywhere with a door frame. I've added a bit of bling from the past year to help with motivation. It also doubles as a monkey bar for my kids. They try very hard to do pull-ups, but more than anything they enjoy swinging on it.

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Leigh: How do you stay organized? What's your favorite to-do list manager?

Timothy: At home, I am not even close to being organized as compared to my work organization. OneNote is my friend and the only way I stay up on work. I take a scrum-style approach to how I handle my daily tasks. I have a "back-log" for random ideas and tasks that don't have to get done in the near future. My "current" list is for tasks that have a due date or must get done soon. The "today" list is of tasks that I have pulled from the "current" list that I plan to get done each day. The "completed" list helps me realize that I am actually getting things done because who doesn't like the feeling of accomplishment? I do a full review of each list every Friday morning. That helps me prepare to hit the ground running Monday morning.

Leigh: I love this approach.

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Leigh: What you surround yourself with is important, what's your work space like?

Timothy: I like having a clean desk. I may have a bit of clutter in my drawers or overhead bin, but you won't find that on my desk. I am a very technical guy at heart, hence the reason for three monitors and the MacBook Pro. I start every morning with a cup of English Breakfast tea. Yes, it is sweet! I live in the South. I keep a water bottle close by to maintain my hydration. Slightly behind me are the handprints of my children and a bridal portrait of my wife.


Leigh: What's your best time-saving trick?

Timothy: Stay off of your devices. It is amazing how much time we waste every day looking at our phones.


Leigh: How do you balance work and life?

Timothy: I work some strange hours at times, but try to keep my work during normal business hours. Outside of those hours I make sure everyone is asleep or out of the house before breaking out the MacBook. So if you work with me you may get emails between Midnight and 6AM. I love spending time with my family! I have been married for 12 years and have four children (one girl and three boys). We play soccer, xBox, board games, Legos, Nerf guns, and a whole lot more. I am active in my local church and serve in our preschool department. In my spare time I enjoy running and staying fit. This year I took on the challenge of earning my Spartan Trifecta.

Leigh: My jaw just dropped. You do so much and with such a big family. Good on ya!


Leigh: What's your sleep routine like?

Timothy: Sleep... what's that? Haha. I'm usually in the bed by midnight and up by 6 am or so. With four kids I rarely sleep in and always go to bed way later than I should. I like to think I get more sleep than I actually do, but my Jawbone tells me otherwise. I get about six hours of sleep on average.

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Leigh: Are you more of an introvert, ambivert or extrovert?

Timothy: Ambivert for sure. I have characteristics from both ends of the spectrum. I am the youngest of five children with the next oldest being 10 years older than me, so I grew up kind of as an only child. For this reason I tend to enjoy being by myself. However, this does not keep me from being social. I can strike up a conversation with anyone at any time. I really don't go out much unless it's with my family.


Leigh: What's the best advice you've ever received (and from whom)?

Timothy: One of the best pieces of advice came from a previous boss. He challenged me to continue my education. Not just the degree variety, but anything that helps me grow as person or advance my career. Since then, I am always looking for learning opportunities. Whether it be online classes, books, articles, seminars, or breakfast with an elder, just get out there an keep learning.


I don't know about y'all, but I'm certainly going to use some of his tips and I'm re-motivated to make the most of every day! Thank you so much, Timothy, for sharing your fantastic workstyle. Does anyone have any questions for Timothy?

Hi All -


As you might have seen on Jive's corporate blog - this week, we're kicking off an exciting blog series that highlights key industry trends from 2015 and predictions for 2016.


As you know, this time of year is all about reflecting on the past year and thinking about what lies ahead for the next twelve months. Tomorrow, November 17th, we start the series of topics with: CIO/IT: Jive’s VP of Security, David Cook and VP of IT, Mike Westlund portend AWS and the future of the cloud - take a look at what they have to say and let us know what you think via comments below!

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And stay tuned for the rest of topics:

  • HR/People: Senior Director of Product Marketing, John Schneider, peers into the talent wars and user-to-user relationships
  • Marketing: Senior Director of Product Marketing and clairvoyant, Kim Celestre, talks big data and user-generated content
  • Support: Vice President of Customer Support and soothsayer, Kevin Williams, has a few things to say about attention spans and delighting customers
  • Mobile: A duo of oracles, Director of Product Marketing, Gili Guri-Mill, and VP of Products, Dilshad Simons, stir up some insights on the app vs. browser economy
  • Culture: And finally, Jive’s Strategist of Communications & Collaboration Solutions, Kathryn Everest, will behold the entire organizational ecosystem


Buckle up and stay tuned to our corporate blog - we have some exciting topics to discuss.

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Elisa Steele Jive's CEO, spoke today on CXOTalk about how social collaboration can create a connected workforce as well as connected customers. "At Jive, we believe in the power of human centricity and we make technology that helps people work better together" said Elisa.


At the heart of every company lies a passion for doing something different. For Jive, we want to change the way people work together.


Elisa explains that changing a company's culture is possible. First, accepting different workstyles and ways of thinking is important as is giving employees the tools to work across that spectrum. Next engage and empower employees at every level to drive a more transparent culture. Finally, work on digitizing and engaging with customers in order to really understand what their challenges are and how they perceive your brand.


Highlights include:

  • How collaboration technology helps build customer relationships
  • How can we transition digital technology from the personal world to the enterprise world (both internally and externally)
  • How collaboration technology can help solve business problems


Watch the interview now:




Let us know what you think!


If you're a content publisher and use Jive, you've probably thought about whether you could make better use of Jive as a publishing platform. As the leader of Jive's technical documentation team, I've been thinking about this a long time. It's not that I don't believe in Jive for docs teams: I do! See Why Technical Documentation Needs Jive for details on how Jive helps us build technical information every day. That's why every time a customer or prospect has asked me SOOOOO, ARE YOUR DOCS IN JIVE? WHY NOT? over the years, I died a little inside. The fact is, we've been publishing in HTML webhelp, and PDF, but not in Jive. Until now.


It's with great pleasure and a lot of gratitude to Libby Taylor, Ben Walker, David Bastedo, Kevin Williams, Sid Bos, Melanie Jennings, and Leona Campbell--and especially to Suite Solutions, who provided the technology to get this done--that I can announce that we're starting to eat our own delicious Jive-brand dog food. Look right here to see the 8.0 Admin Guide in Jive format, with full Jive functionality!




(That's Jiver dog Pickle demonstrating.)


Why Didn't We Do This Before?

Jive has made amazing progress toward supporting content authors, and we're making more all the time--we've added bulk upload, content sets, improved place curation and many other features in the last year and we're planning to ship more bulk content features in 2016. However, for documentation at scale (we publish more than 1000 topics for each version, and we know many customers have many more), we still have the following challenges, and we know some of our customers share them:


  • We need robust version control across many files
  • We EXTENSIVELY reuse content across versions and editions--our source is DITA XML, so we do that with a combination of branching, tagging, build-time filtering, and content referencing. There isn't currently a way to do that in Jive. We reuse content not only at the topic level, but down to the level of steps and table cells.
  • We need a hierarchical table of contents and inter-document linking that survives updates, because we have many topics and long-form content in chapters.
  • We need to be able to create multiple outputs from the same source.



Imagine you need to insert an identical legal notice in 45 out of 300 documents you've posted. . . somewhere in a space. Or that you need to find all the references to available bandwidth and change them by one digit--these are the kinds of updates that tech docs does routinely. In our XML editor, the first operation is a simple one-file update followed by a rebuild, and the second is a simple search-and-replace operation. Did we screw that up? Oops, let's just revert that whole change in SVN.


In Jive. . . search for some string in the content, open each doc individually, cut, paste, save--oh no, I missed a doc someone put in a different space. How did that happen? Wait, Legal changed the wording! I have to do it all over! Separately in each one of those 45 documents! This isn't scalable past a certain point.


The Solution: Write in DITA, Publish in Jive

Nope, we were not giving up our XML source--it just provides too much freedom and functionality. However, we have long thought that it would be useful to publish docs in Jive--provided we were able to write and maintain them with all that great document management functionality Jive doesn't (yet) have. This became a reality quite recently when Suite Solutions wrote a connector that transforms DITA XML content into HTML and injects it into a place in Jive--creating a hierarchical, interlinked document set complete with an auto-generated Table of Contents and breadcrumbs. It even gets automatically marked "Official"!  Voila--we create a versioned, semantically tagged source in DITA XML, and we can publish the content in three ways: as HTML5 webhelp (our regular docs at docs.jivesoftware.com), in PDF (embedded in the HTML docs for customers who like a print-like presentation), and as JIVE DOCUMENTS IN JIVE COMMUNITY, with the full Jive capability of sharing, commenting, rating, analytics, and so on.


Here is a sample topic screenshot. Note the breadcrumbs showing the hierarchy at the bottom. These links, as well as section TOCs, are auto-generated based on the hierarchy of our source files. You'll also see that internal cross-references are neatly converted to be links between Jive documents. You'll see version information at the top right of the file: every time we ship a new inline of Jive 8, or add a significant update, we'll overwrite each document in place, preserving any comments and other information just as if we edited and re-saved it manually instead of running a script.



And here's what the nice searchable TOC page looks like. It's auto-generated from the same table of contents file we use for the HTML5 version of the 8.0 Admin docs (but here, it's expanded).





How Does the Magic Happen?

A folder gets added to the DITA Open Toolkit (an open-source library we used to transform DITA XML files into living, breathing docs). This folder is integrated with the toolkit and uses custom XSLT to create a Jive-ready output. We then install an add-on in the destination community that will provide authentication access to post files using the REST API. Finally, we run a build script against the Jive Online Documentation ditamap (a hierarchical list of files that's also used to create our other documentation formats) that builds the Jive-format files from the latest content checked into our SVN repository, and posts them in the destination community.


So, What's the Plan?

Currently, we only have the Jive 8 admin docs out in Community. Ben Walker has connected the typeahead search in Supportal to pop up our Jive-format documentation (along with KB articles) when you start typing a case description, which should get you to relevant docs faster! We already have showing statistics showing Support case deflection based on reading documentation articles.


We also recommend bookmarking the Jive 8 Community Administration Help space for easy searching. The Documentation team monitors this space and will respond to comments on documentation topics, so feel free to put your questions and comments there as well as sharing, bookmarking, and linking these docs in Community.


Deploying multiple versions of the same content in a Jive community is raising some questions about search, but stay tuned for more products, editions, and versions to have docs in Jive soon. Happy reading and keep on Jiving!

Let's face it, life is precious and time is short. We live in a crazy breakneck-speed world where work-life balance is tough to find. Commuting to work takes hours instead of minutes, meetings occur at every hour of the day and there are no real "days off." In my opinion, something has got to give if we are to avoid collectively losing our minds and breaking our souls. Luckily, many companies are beginning to align their corporate values and employee productivity tools to allow employees to better manage their work and their lives.



Is this your view in the morning?


We still have a long way to go. I hear friends talk about working until midnight or commuting for three hours in one direction. I honestly don't know how they do it. I know I couldn't. You see, I'm at a time in my life when I've lost my ability to compartmentalize. It's not work... then home... then family... it's all one big squishy bucket called life. My work and my life needs to be manageable together. In fact, rather than work-life balance, what I really need is work-life integration.


Case in point: this morning. I woke up at the crack of dawn to make sure my teenage son was up and getting ready for school with enough time for his 7:30 am drop off. My daughter needs to get to school by 8:15 am so I had a little more time with her. My remodeling contractor and electrician were also due at my house at 8:30 and 9 am respectively. So I'd have just enough time to drop off my son, return home to answer a few emails, drop off my daughter, then return home again to meet the contractors. After that, I had a JiveWorld team meeting at 9 am, a community meeting at 10 am, a meeting with a vice president at 11 am and another meeting at 1 pm. Sprinkle in a handful of video meetings with people in Portland, Austin, San Diego, and Denver. It's pretty obvious that there was no room in my morning for an hour-long commute to Jive's Palo Alto office.


This is the most precious moment of my day.


Sure, I could hand off my kid-care duties to other parents or friends. But if you have teenagers you know that getting them to actually talk to you (and not simply rely on interpreting their Instagram feeds) is GOLD. And the time that they are mostly likely to chat is when you are both slightly focused on something else, like driving to and from school. There's no way I would trade these precious moments of insight into their worlds in order to find time for a commute to the office. And while the remodeling part of my life will go away eventually, there will always be something to interrupt the flow of an 8 to 5 workday in the office.


Some people argue that the eight hour work day is dead; that it is a product of a previous generation where light and technology and health care plans needed to be corralled together for the greatest good. It hearkens back to a time when most workers needed direct management in daily cog-tightening and conveyor belt rolling. With the advent of many new technologies, the movement to more knowledge management workers to the workforce, and increasing numbers of freelancers on the payroll, people are finding they can bring more balance to their work life by making up their own hours and managing their own careers. The focus is more on an employee's results as opposed to how many hours they spend in the office.

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I believe that Jive is leading the way in shifting the way that people work. Our company leaders value work-life integration: being able to balance life responsibilities while still getting work done. We've made that obvious with posts like Heart over Headquarters | Elisa Steele | LinkedIn and Exceptional Culture Shapes Exceptional Products. With its unique combination of culture and products, Jive employees can choose their own workstyle and the resulting differences are supported.


Here are three key ways that Jive's company culture makes balancing work and life possible:


  • Work WHERE I need to be. As mentioned above, there's little chance I can be in the office by 8 am. The only way I can optimize my time working and still be able to be there for the rest of my duties is because I can work where I need to be. What makes that possible? Besides the company culture, Jive offers a system of tools that work together to make it easy to connect, communicate and collaborate while I'm waiting to pick up my kids from school, at my desk at home or in the Palo Alto office.
  • Work WHEN I need to work. As a community manager, I need to be able to work around the clock without actually working around the clock. I'm able to address employee queries at 7 am from my Jive Chime application on my phone. Then after taking the kids to school, I can log into the Jive Community to write blog content or answer community questions. Later on the same night, I'll connect to the Jive Cloud Admin in order to update the community after most users have logged off.
  • Work HOW I need to work. You hear it every where you go, the future of everything is mobile. While I draw the line at taking video calls while driving, I do appreciate the fact that nearly everything I need to do for my job is possible on mobile. I can pop my phone in my back pocket while walking my dogs and know that people can contact me on Jive Chime for community help. Now that we are on Jive version 8, we're optimizing each place in the Jive Community to be mobile friendly, so connecting to member discussions and questions is easier than ever. And if I need an update on the latest company priorities? That's mobile as well with the Jive Daily app. Finally, if I need to find someone to answer a question, I carry the company directory in my pocket with Jive Circle.


And yes, all of my mobile devices are pink because that's also part of my #workstyle.



My work-life integration has come a long way in the last few years. Every day I thank my lucky stars that I work for a company like Jive.


Do Jive's platform and tools help you to create a more balanced schedule and life for yourself? I'd love to hear how work-life balance is working out for you.


And for your further enjoyment, I like to call this... "Car Dancer and the Jibberjabber"

I've been at Jive for 8 years now, and every day I'm either talking with a client or seeing one of our customer implementations and have my mind blown by how Jive is being leveraged in driving key strategic initiatives.  I remember back in January, as part of community manager appreciation day, when I ran a fun contest asking for anyone who would be willing to share a screenshot of their Jive instance and one example of value, quantifiable or anecdotal, that resulted from their Jive community.  Once again, I was blown away with what was shared.  Note, if you missed that and want to see some of the shares I compiled a couple docs (internal and external examples).


A couple of conversations and finds in the last couple days inspired me yet again, though, to ask Jive customers this simple question -


At your company, what is Jive?

Here's an example from a customer (AllScripts) conversation I was in just today.  AllScripts is a company that's empowering care givers with data and insights to deliver better care. In the course of the conversation talking about Jive, it really drove home for me that at Allscripts, Jive is helping improve patient care.  Their Jive-x powered ClientConnect portal is improving the efficiency of healthcare workers, so they can spend more time with patients and less time looking for answers and information (note this is simply my own personally opinion).  Jive feels really connected to their key company goals which are highlighted with by this great video of theirs.


This exercise can actually be a little hard to do because Jive often times is so many things.  So I created another contest of sorts to incent you to take 3 minutes and think about what Jive is at your company.


Here's the game and here's the reward for following these 'game rules':


  1. Use 4 words or less to describe what Jive is
    • So 'Jive is' + 4 or fewer words.  No taking the easy route of saying 'Jive is our community'.   Meaning, for this game it's less about what Jive technically is and instead, it's more about what in your opinion is one of the key values that Jive is bringing to your company.  So a value-oriented Jive statement.
    • In the above example, the orange bolded text is the 'what is Jive' statement.
  2. Then give a 'tweet-worth' of the how.
    • In the above example, the sentence after the orange bolded text is 'the how' or 'why'.


If you do the above, a $10 gift card is coming your way.  If you really want to impress though, add a screen shot to your post and because I love seeing our customers share screenshots I'll make it a $15 gift card.  And I'm upping my game on the gift card front because you'll be able to use it at Starbucks or like 30+ other places.


Here's another example from Marketo about its Marketing Nation community powered by Jive-x:

I saw the video below posted recently and, to me, it made me think - At Marketo, Jive is its Marketing Nation.  Kim Celestre who leads the Jive-x part of our portfolio told me she thought of this statement about Jive at Marketo after watching the video - 'At Marketo, Jive drives marketing excellence'.  Anyway, I'm sure Scott at Marketo has his own idea of what Jive is, but hopefully this example helps get your creative juices flowing.


As a reminder, the your posts in here are public, so somebody might share across the social web your thoughts, and we might even like to highlight them in some way (on our site, in tweets, who knows, maybe even at Jiveworld).  Hopefully that wouldn't be any issue but just let us know if so.

You need more fun. C'mon now, we ALL need more fun.


Here at Jive, we bring the fun in so many ways. From excessive cat gifs, to beer all the time, from wacky bikes to office gorillas. We love to express ourselves.


This guy has an awesome workstyle.


For me, my workstyle is all about working where I need to be. I wear all of the hats: mom, breadwinner, homeowner, chauffeur, community manager, cook, stylist and dog walker. If it needs to get done, I'm there to do it. But that means I need to be all over the place to pull it off. Work needs to be where I AM, not the other way around.


I work in the car and on the train.


Jive lets me wear all of the hats and get it done where and when I need to. In fact, we are launching a campaign to bring awareness to this important topic. Check out our new Workstyle web site and see all of the ways that Jive supports how people get work done. You'll laugh, you'll cry, you'll want more Jive.


Here's my #workstyle video snippet. 



Join the #workstyle movement today!

How? Share your own workstyle pictures or videos on your favorite social channel with the hashtag #workstyle.


The Workstyle Movement is happening. Visit our  web site to explore workstyle resources and events. You can see the other Jive employee videos as they are posted to social at the bottom of the page. You can join in by taking pictures or videos that show off your personality and way of working, then posting them on your social channels and tagging them #workstyle.


Come be a part of the #workstyle movement!

I was excited for the opportunity to interview Alban Rampon, Enterprise Community Manager for the ARM Connected Community, as he is someone who is quite active in the Jive Community. Alban's WorkType profiles of Connector and Energizer made our interaction super smooth and extremely positive! Alban, I think your WorkTypes are right on! Thanks so much for being active in the Jive Community and for sharing a bit about yourself.


Leigh: Where do you work?

Alban: Hello Leigh, I work for ARM in Cambridge, UK. Not many people know us, but almost everyone is using our technology! Like a songwriter, we are commissioned to create the blueprints for chips. Then, for each song sold, we get royalties. For us to succeed, our partners have to succeed as the initial license fee is not enough to cover the R&D costs. Our community includes companies from every part of the ecosystem: semiconductor, operating system, mobile apps, etc. The chips are used in everything from vacuum cleaners, hard drives, mobile phones, tablets, cars and even in space. ARM Connected Community Partners List gives all companies who wish to publicly acknowledge enabling/using ARM technology.


Leigh: How would you describe your current job?
Alban: I am building relationships, connecting people and companies. I am the global community manager and community strategist and I'm delighted to have been invited to be a Jive Champion too.

Leigh: Hooray! Thanks for being a part of our Jive Champion program, Alban!


Leigh: Are you familiar with the Jive WorkTypes? If so, what was your WorkType?

Alban: Of course, I tried it as soon as the program was announced! My primary type is Connector and secondary is Energizer. I feel they are good matches. I tried the test a few times and I always get those two, even if the order sometimes differs.


Leigh: What was your favorite part of attending JiveWorld14?
Alban: Meeting the people I have been working with all year. I find the event exceptionally well organized. If you are working with online communities, I believe you should attend the event even if you're not yet a customer.

Leigh: So how do you use Jive at work (internal community, external community, etc.)?
Alban: We have an external support, partner, thought leadership and private collaboration community. We want to make the most of the platform!


Leigh: What's your computer situation... Do you use a Mac or PC (or something else)?
Alban: I use a PC with Windows and Linux. I've wanted to try a Mac to brand a mobile app for our community with analytics and URL pre-configured... I just haven't found the time yet.

Leigh: Tell us what you use for your mobile device?
Alban: I'm always on mobile and use an iPhone, an iPad and an Android smartphone . A community never closes.

Leigh: You got that right!



Leigh: Pick one word that best describes how you work.
Alban: I work on interruptions... except when I have my headphones on which means "please wait, your call is important to me..."
Leigh: So true! I think a lot of people work on interruptions, but you're one of the first to own it! Also, I like your strategy for limiting them.


Leigh: How do you stay organized? What's your favorite to-do list manager?
Alban: I love Wunderlist. They have been doing many integrations with other tools as well which is quite nice. I use it both at the office and at home, on all platforms... Give it a try, it's free.

Leigh: What you surround yourself with is important, what's your work space like?
Alban: I used to think it was clinical, until I looked at a picture of it . I tend to have what I need to do or need to think about on my desk. Also, I use a white board with notes to prioritize what I have to do. That's the best way I found to make sure I remember everyone/everything. I am so organized at the office that I don't like scheduling anything in my holidays.



Leigh: What do you listen to while you work?
Alban: I work in a noisy office with many people on the phone. When I need to focus, I put on my headphones with electronic music. I recommend deadmau5 and Daft Punk to guarantee isolation from ambient distraction!

Leigh: Totally agree that ambient distraction helps ensure isolation.


Leigh: Are you more of an introvert or an extrovert?
Alban: I am definitely an extrovert. However, I do enjoy thinking time alone very much too. If you ask, everyone will definitely say an extrovert though.

Leigh: What's the best advice you've ever received (and from whom)?
Alban: "Document on your community..." Most likely from The John Schwiller. Let me explain why! Everything you do in your emails is NOT scalable and needs to be repeated each time you have a new team member. Document once in your community and everyone will be able to help you. It's been useful so many times and it makes it so easy to on-board community members.

It was great getting to know you, Alban. Thanks so much for sharing tips that help you work most effectively. Does anyone have any questions for Alban?

Everyday I experience first-hand the passion our customers feel about Jive. Today's example of such passion: the UnJiveWorld 2015 Conference. 


Due to a change in scheduling our yearly conference JiveWorld, we ended up having to skip the calendar year 2015. The response was incredible. Not only were customers missing JiveWorld as a part of their Autumn community activities, they went so far as to purpose creating their own JiveWorld to fill the gap! And thus, the idea for UnJiveWorld 2015 was born.


What is UnJiveWorld?


According to Mahal Torres, Bay Area User Group leader, "In an attempt to build on the momentum from last year's JiveWorld, the Bay Area User Group steering committee (specifically John Summers) came up with the idea to have an UnJiveWorld all day event sometime during the 2015 calendar year."


Using the Jive Community as a base for collaboration, Mahal and the rest of the Bay Area User Group collaborated on how they thought this could all come together.


"My thought was that UnJiveWorld could include mini-presentations by members of the users group, based on use cases rather than technology, so we can share how we are using the platform to meet use case business goals," stated Kathleen McMahon. "For example, in my case, I'm an external support community and my main use case right now is an obvious one: call deflection. So I could do a mini presentation on how I'm using Jive to that end and what challenges I've faced, etc. And we could do a bunch of use cases for both internal and external."


The final proposal consisted of bringing together customers and partners who could speak on different topics of interest to the community. As a result, the UnJiveWorld 2015 place was created where members from across the community can contribute ideas they would like to see covered in the unconference agenda. Members then vote on these ideas in order to generate the final agenda.


Submit your idea for UnJiveWorld! Simply follow this template and submit an idea here.


Even though UnJiveWorld is the brainchild of the Bay Area user group, anyone who is interested can attend. For information on how to sign up, check out Save the date: Bay Area UnJiveWorld Conference October 15, 2015 in Santa Clara, CA or click on the Register to Attend link below.


Register to Attend



Thursday, October 15, 2015



8:00 am - 5:00 pm : Unconference

6:00 pm : After party (location TBD)


Unconference location

Hitachi Data Systems

2825 Lafayette St

Executive Briefing Center Lobby - MAP

Santa Clara, CA 95050

Customer host: Michelle Groff Burling


Some top session ideas include:

Gamification Session with Bunchball

Analytics: Telling the story of Engagement thru Metrics and KPIs

Challenges Facing Regulated Industries


A special shout-out goes to the Bay Area User Group planning team including: Mahal Torres, Kim Nelson, John Summers, Madalina Papacica, and Kathleen McMahon. At this time, several partners are sponsoring this event as well, including JCS Consulting and Bunchball.


Learn more today!

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