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ThinkstockPhotos-512390565.jpgWhen payers and providers don’t collaborate, it's the patient that suffers most. Bill Klco's recently published article is all about this struggle. Turns out, initiatives such as pay-for-performance—a payment model that rewards clinicians, hospitals and medical groups for meeting certain performance measures for quality and efficiency—drive massive gaps between payers and providers.

On top of that, despite sharing the same clients/patients, many payers and providers do not share the same infrastructure, identity information, or mobile strategies. I can just see the communications from both sides piling up in my email and snail-mail inboxes...


Hmmm, does anyone else here the heroic call of Jive to the rescue?


Read Bill's article for yourself to see how the healthcare industry is ripe for an overhaul in collaboration techniques and platforms:

Bridging the Gap Between Healthcare Payers and Providers

I recently wrote on the topic of User Generated Content (UGC) and the high influence it has on a buyer's purchase decision. The ultimate form of UGC is the popular "rating and review". It's rare to go to a retail or eCommerce site these days without stumbling on a "star" rating. And increasingly, consumers won't even consider buying a product without checking out how other customers feel about it.


The same can be said for technology buyers. Customer referrals and reviews are often a mandatory step in the decision-making stage.


So it shouldn't come as any surprise that Gartner, the top IT research firm in the industry, has thrown their hat into the ring and launched a new public ratings & reviews site for IT buyers called "Gartner Peer Insights". Immediate validation of the power of the rating & review!


What is Gartner's Peer Insights?

Gartner Peer Insights is an online platform of ratings and reviews of IT software and services. It's like a Yelp for IT --- but better (more on that later).


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You can check out Jive's current ratings on Gartner's Peer Insights here.



Why Should You Participate?

Jive's customers are the most passionate customers on earth! Gartner's Peer Insights provides all of our customers with the ability to amplify that passion! Your honest review will help your peers make more insightful purchase decisions when considering an interactive intranet or customer engagement community. And your review will also help Jive continue to develop high quality products by receiving objective, unbiased feedback from our customers.


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How Long Will This Take?

I checked out the survey process myself to confirm that it was as painless as Gartner claimed it to be. I followed each step on Gartner's test survey site and I found it to be quick and easy. It only took a few minutes to complete---much less than Gartner's estimated 10 minutes. Here is an example of the survey experience:


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And here are the terms and conditions you need to agree to before you hit "submit".


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Is There A Catch?

Like most reputable ratings and review sites, you will have to register before you can submit a review. This allows Gartner to vet the identity of the reviewer to ensure they are "authentic". Your contact info including your company name is kept anonymous.



OK, I'm ready to submit my review! Where do I go?

Go to this link which will take you directly to the Jive review page:


Jive: Jive Platform



All of us at Jive send you a HUGE thank you for taking the time to share your Jive experience with your peers!

Scrolling through a long list of comments that can continue for pages and pages just to find the right answer can be time consuming and frustrating for your users. Not to mention, many of us use Correct Answers as a key performance indicator for internal and external communities. It's important for your community members to understand why and how they should be marking answers to the questions they have asked because:

  1. It keeps your community nice and tidy
  2. Saves other users time and effort to find answers to the same questions
  3. Helps you quantify the value of your community


So here's a helpful video you can share with your communities on why and how to use the Mark Correct feature in Jive:

(hint: be sure to click on the second video in the embedded player)



Check out our Resource Library for more Tips & Tricks videos.

When I was hired to manage the Jive Community in 2014, I adopted a community that was well established both in good and not-so-good habits. It was clear that our community needed a fresh look and some new ways of thinking and that getting a partner's help with the effort was just the thing to bring in that new perspective.


We engaged Social Edge, a professional services consulting firm with Jive-focused expertise, to help us develop a branding refresh of the Jive Community. Social Edge is a Jive Consulting Partner that helps companies implement Jive, while using Jive’s solutions themselves every day to collaborate and work more aligned as a team.


Our focus was to redesign the Jive Community homepage, as well as key spaces including Jive Customers, Partner Home and SMB Labs. Right away I could see an impact from working with Social Edge including seeing new approaches to developing tiles and an open mind with how to get things done. Anything became possible.


Special thanks to the joint team: Andrew Kratz Brooks Jordan Madalina Papacica Greg Lowe Ben Zweig John Reynolds Ruth Neighbors Robert Hanson Laura Batten Nicole Stark I love working with all of them!


Be sure to check out this interview with Andrew Kratz, Social Edge's Consulting President and CEO, to find out how Social Edge works with Jive: Breaking the Partnership Mold - The Social Edge Consulting and Jive Story

We’re living in the age of digital disruption. It’s no longer a question of if your business will be disrupted, it’s only a matter of when. Will you be ready?


While some executives believe the solution to disruption is to throw ever-more technology at the problem and hope it sticks, smart HR professionals know there is a more human answer. Rather than giving employees more tools that they must learn and adapt to, many companies are turning to a single solution instead – the Interactive Intranet.


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An Interactive Intranet brings people together with the experts they need, the corporate memory they desire and the solutions they already use. Allowing employees to connect with colleagues, showcase their contributions, and get the feedback and recognition they deserve is key to engagement – and engagement is key to success.


In a brand new article for Talent Management entitled “HR’s Role in Technology Disruption,” written by myself and Jive’s Senior Manager of Employee Success, Amy Dobler, we discuss the importance of engagement, retention and culture in this age of disruption.


Today, the companies that succeed will be those that employ HR to connect people, information and systems in ways that create productive and rewarding experiences. You have a choice; ignore the inevitable and face friction and unmanaged change or leverage disruption to cultivate inspiration and empowerment for employees. So, what’s it going to be? Disrupted or disruptor?


To find out more, read HR’s Role in Technology Disruption.

With the coming wave of IoT devices, businesses that find a way to utilize all that data will have a big advantage over competitors. Machine learning is enabling new algorithms to explore and dissect those massive amounts of data in ways unimaginable even a few years ago — and in ways that people can’t even begin to understand. AI is also freeing executives and employees alike to focus on more creative endeavors such as ideation, innovation and gaining competitive advantage.

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In my recent CMSWire article, I discuss the importance of analytics and how new AI technologies will lead the shift away from human interfaces toward more intelligent and intuitive systems. Jive is at the center of these changes. By anticipating employees’ next actions and needs, future Interactive Intranets will further improve tasks such as searching for experts and institutional knowledge across silos of corporate memory by short-cutting the steps they need to go through to find information.


To find out more, read my article here: How AI Will Serve Us in the Workplace.

Ever since JiveWorld, I've been looking forward to the Power of Connection event tour, which officially kicked off in New York City this week.  What an apropos way to get things going, I thought, as the topic of connection, inspiration and collaboration never fails to be relevant.  I had the pleasure of helping our team put on the event and got to sit in on a few sessions too, seeing what the magic was all about.  Here's a little personal recap to give you a glimpse of what went on, or to encourage you to check out a future event (and there's many of those happening through the rest of the year). 

IMG_7037.JPGLucky to enjoy some good weather karma with a crisp, sunny NYC day, the event, held at the Westin Grand Central started with some meet and greets.  Welcoming old friends and partners as well as meeting lots of new folks, it was exciting to see all the great companies represented such as the Chubb/ACE Group, CA Technologies, PR Newswire, Starwood Hotels & Resorts, New York Life Insurance, Vineyard Vines and lots of others.  The positive energy in the room was infectious and it was clear folks were there to learn!

IMG_7041.JPGJive's CEO, Elisa Steele headlined the event with an awesome presentation that broke down exactly what the Power of Connection means to us today, and as it relates to the technologies we use each day. She of course explained how Jive was central to that as a hub of connection, collaboration and a key enabler to being more human and engaged in your place of work.  She teed up the other speakers for the day and really got everyone jazzed about the knowledge they'd be taking back with them.


The day continued with other excellent sessions and presentations from not only our own experts, but also our fantastic partners and customers such as Tim Wike, Principal, Shaper Solutions; howardscohen, VP of Social Web & Knowledge, Chubb; and Sam Creek, Advisor, CA Technologies. 


I learned something in each session, such as how the Chubb team uses their Jive-powered community, The Village to deliver strong unified work across the organization. It was also interesting to learn how instrumental Jive was in helping Chubb achieve better integration and working relationships with their new colleagues as a result of their recent merger with ACE.  One thing in particular that stuck with me was when John Benfield, AVP of IT Process at Chubb said "Don't discount personal communities and discussions because they help establish bonds between employees." In this way, having fun at work and finding things you have in common with others actually helps your people feel more engaged and in turn helps to support your core business functions. I live and breathe this each day at Jive!



The evening ended with a fun cocktail reception, where we really got to chatting and exchanging more ideas and stories.  We raffled off an Amazon Echo which was a big hit - congrats Teri Wayne


Overall lots of good vibes and connections were established and I especially loved seeing how the talented folks at these different companies have adapted Jive to suit their individual needs. It was nice to see the power of Jive through their eyes.

For those of your interested in learning more and attending a future Power of Connection event, the next one will take place on June 8th in Chicago. You can register here.

We all know that one of the key factors to success for an internal community is having active and engaged executives on the community. So it's no surprise there have been plenty of community conversations on how to get executives involved. In fact, there was an entire JiveWorld16 session dedicated to this topic, chock full of case studies and best practices:


Getting Executives Engaged video recording and PDF slides:

(compliments of JiveWorld staff and presenter Daniel Martin Eckhart)

Getting Executives Engaged


Getting Executives Engaged attendee notes:

(compliments of Maren Beckman)

Getting Executives Engaged


An Easy, First Step For Your Executive:

ThinkstockPhotos-82172822.jpgAside from all the great best-practices shared in the resources listed above, one of the easiest use cases to describe to your executives in order to get them more involved is blogging. It helps them connect with employees, share important and valuable insights behind company strategies, and open a dialog for honest and transparent feedback. Yet, despite the head-nods we get from our execs, they can easily get overwhelmed with how to blog effectively for an internal employee community.


I recently sat down with one of Jive's own executives , Robert Block, for this very reason. He shared some first hand tips for blogging on an employee community, from one exec to another. If you have any executive champions that are shy about jumping in, be sure to share this helpful and credible resource with them to help them get started:

How Executives Can Write Impactful Internal Blog Posts


The Like in B2B

Posted by communitygecko May 11, 2016

If you are like me (and even if you are not), the concept of Like is, well, very social.


My friends post a photo or video of something memorable in Facebook and elsewhere and I'll Like it. But diving a bit deeper in these shallow waters has me pausing about the value of Like. Like, why am I really clicking Like? In these situations I can think of these reasons:


  • I really like what is posted - that's what Like is for? Like Right?
  • Wrong! I see cases where Liking is part of being in that inner circle of that moment, that moment being the act of posting something that may be memorable, but may be to demonstrate how clever we are? how creative we are? how inclusive we are? how current we are?...and this list can go on pretty much forever keeping to the spirit of the thought.
  • Wrong! I see cases where Liking is part of being noticed or getting recognition.
  • Wrong! I see cases where Liking is part of the popularity contest for what is posted. We even see blatant self-promotion in this case by companies (Like our page to get a free it-will-break-in-1-day-trinket) or by people (Like my comment so that I will earn something even though I'm not clear on what that may be)
  • Wrong! I see cases where Liking is a part of a kind of social threat: Like my comment even if you hate it because if you don't I will never Like anything you post.


These are just some examples and you really don't have to like any of them (and don't let that stop you from Liking them), but I list them because I, like, Like them so that (and I'm getting to it) I can make my larger point.


So, let's turn the table just a little and ask: Why do we see Like in a B2B setting? I start a discussion or ask a question or create a new idea. As we write replies or comments, sure enough, the Like button makes itself known. It would be logical to click Like if you really like the reply or just ignore it if you do not. You could also Like the reply for any of the social reasons I already listed and more that you likely have. Some bold platforms even have the Not Like or Thumbs Down icon to click, so ignoring both options must mean you are neutral or don't care one way or the other.


In a community I participate in, the use of Like struck me like a bolt of lightning. Someone suggested an idea and others chimed in with their opinion, myself included. It was a pretty clear cut idea and on the surface one person voted it down because of wording (as opposed to voting it up and suggested that the wording should be changed - that's what I did). When I realized that the idea could lose steam (bolt of lightning on its way) I went back and looked at the replies. Without realizing immediately why I was doing it, I started Liking all the positive replies. As I started hovering my reply, the system, of course, would not let me Like my own and that's when the bolt of lightning struck its target:


I like Like in this scenario because I want to influence the next reader that this is a great idea and they should vote it up plus also Like all the other positive replies!

The only missing connection is how do we know this happened so that we could see the influence of the Like in our metrics. I don't have a good answer (yet), but I have stored this experience in the think-about-it-compartment and will come back to you when I think I am on to something. Of course, if you think about it and put comments with your ideas in this blog maybe I'll Like your reply to influence and promote more discussion around the topic .


PS: Just moments after writing this I went back to the idea and, sure enough, more positive replies were entered and the Likes on the other replies I initiated is catching on because others are now also doing it for the same reason!

Communities have come a long way since the days of the forum and online bulletin board:


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Once considered a simple, low-cost tactic to exchange information online, a community has evolved into a massive, multi-functional deployment that requires a whole new level of sophistication and resources to support it. 


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Today's community is core to a brand’s digital initiative and can significantly impact multiple business functions. Like many community managers, you will rejoice for the huge opportunities this shift in strategic importance adds to your profession. But with this massive responsibility comes massive expectations for the success of your community and a positive ROI. If you don’t do your homework up front and map out a comprehensive community strategy and a realistic resource plan, you will find yourself in front of your executive team later down the road explaining why you did not deliver what you promised.


In my whitepaper, Get Execs To Say Yes, I discuss how you can prevent this uncomfortable (and career limiting!) scenario. Based on a Jive-sponsored study, I provide you with:



  • Highlights from the Keys to Community Readiness and Growth study by Leader Networks and CMX.
  • Best practices for launching a successful community
  • Essential steps for building a business case that will get your execs to "yes"


Whether you are launching a brand new community or trying to grow your current one, it's time to get the resources your community deserves!


Here at Jive, we pride ourselves on using our own product internally. Customers are always curious, "How does Jive do that?!" Jivers use the 3 Pillars of Jive - People, Places and Content - and we get work done each and every day. While Jive is built for getting work done, and we most certainly do that, we also have a very open and engaging culture - here are just a few of the many ways Jivers use Jive internally.





We have locations and Jivers not just all over the US, but all over the world! They follow and keep up with their colleagues and find people they are looking for, and do it fast. Each Jiver has their own profile with information about their department, an Org Chart, where they sit, contact information and a bio.

While all of these features are fantastic in keeping us informed and productive, they're also what bridges the location gap between offices. Jivers are able to meet and connect with each other in all of our locations, building relationships with one another by collaborating and joining groups based on common interests. "Sit in our Palo Alto office and are an avid cook? So is one of our Jivers in Boulder!" It's Jive's chatting around the water cooler to the next level.

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Screen Shot 2014-03-28 at 4.13.26 PM.pngWe're constantly creating, discussing, uploading, gathering information and ultimately saving time and getting work done.  We are blogging about strategy, and updating our fellow Jivers about what's going on within the organization. We're sharing our wins with clever status updates. We're collaborating on documents to share with our customers, partners and fellow Jivers.

Jivers are also using our fabulous integrations and bring in content from all sorts of integrated systems.  One example is the way we use our products hand in hand with other systems to seamlessly manage accounts. From the pre-sales stage of the sales cycle all the way through close, support, and management - we pull in data from multiple systems and streams to create a universal hub for account information. Our teams  handle content created using Jive and access  content pulled from other systems like Salesforce, Jira, OpenAir, and others to manage our information in a single place. This makes it easy for new people to ramp up quickly, and for current Jivers to get a hold of what they need to fast.

Jive has a  beer-loving culture, and we use our product to create and collaborate on all sorts of content relating to beer! We take polls and have discussions to decide which kegs will be featured in each office, and we do it all in places about Jivers sharing the best of the brew and their location.


Each place within Jive is a living thing - we use formal areas to collaborate and post content around office locations or business units, and less formal groups for focused interest and discussions like beer, biking, backpacking, and new hires.

A place can be a Group with uploaded information, documents, and discussions or a Project where you can set a goal and track the progress! One way we use this internally is to give our new hires all the information they may need to get introduced and ramped in the company. Instead of overwhelming new Jivers with information from a fire hose, we have a group where they can find all of the information, content and answers to any questions a new hire might have. We're making sure they have all of their new hire paperwork complete and initial questions are answered with a new hire orientation, but that orientation is structured around Jive.  New Hires follow this Place to have access even after the orientation to access all the materials and answers they may need to have a super successful start.

Places aren't just for finding information to get your job done, they're also about connecting with fellow Jivers on a topic they're passionate outside of work.  Jive Hikes and Camps is an excellent place to post a blog and share stories about recent hikes you've taken, upload your photos from your awesome camping trip, start a discussion and ask for suggestions for the best places to take a weekend backpacking trip!

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In short- we use Jive in many ways, and we are constantly iterating on the design and structure of how we use Jive. Matching the culture of the company, the product is used very openly, and information flows fairly freely across groups in the organization. This allows Jivers to work without barriers and innovate, collaborate, and continue to improve Jive, and how we serve our customers.

Have any questions? I'd love to answer them in the comments below!

ThinkstockPhotos-122551106.jpgYou wouldn't build a house without architecture and design in place.  But that’s what many companies do when they decide to build a branded online community.  They select a technology platform and quickly move to the implementation stage without crafting the business plan, outlining the goals and measures of the community – and most importantly, understanding their customers’ needs and how the community will serve those needs.


If you want your online community to succeed, you need to do a lot of “pre-shoveling” – spending a good amount of time creating a foundation and frame for the community in advance of construction.  Here are seven questions you need to answer before you break ground:



1.  Who Will The Community Serve?

Too often, organizations don’t think about the audience they’re serving in enough detail to construct an online community that is beneficial to its members.

Understanding who you aim to serve is crucial to driving the how, where, when, what and why of your community For example, a company may say that the online community is intended for its customers and partners.  But, for a software company that has a SaaS offering and an on-premise model, customer needs are very different based on line of business.  Plus the needs of the companies’ partners are completely different from those of its customers.  There are different segments within your base, and you need to consider who is the most important to serve.

Sharpen your focus on the specific audience you are trying to reach.  Maybe it is your customers, but it must be customers for a specific product line, geography, functional title, or business size.


Never underestimate the importance of nailing your audience.  Understanding who you aim to serve is crucial to driving the how, where, when, what and why of your community.


2.  What Is That Audience’s Pain Point?

Once you have identified your audience, you need to understand what makes them tick.  What challenges do they face?  Where do they currently turn for answers?

Remember: You’re not articulating why the audience is critical to your organization – focus on the issues they need to solve.

You don’t need to address all of their problems.  Start with one or two of the most pressing, evergreen issues. Many large online community success stories began by solving a single business problem , and evolved into more complex solutions that tackle a range of issues.


3.  How Can An Online Community Make The Pain Go Away?

Map your audience’s needs to your business needs.  Let’s say you’ve identified that your audience needs to tap the wisdom of their peers to inform their business decisions.  And you’ve determined that your business needs more insight into customer challenges and experiences.  Voilà!  You’ve found the intersection of needs that an online community can address.

Aligning your business needs with the needs of your audience is a crucial step in building the business case for your online community.  It does no good to identify a business need that is irrelevant to the community.  Nor does it make sense to identify a customer need that your company can’t address.  Look for the sweet spots.


4.  What Kind Of Community Should I Build?

The next step is choosing the community model.  There are three types of online communities:


  1. Information Dissemination communities are built to share and gather information, but not to interact and connect.  This type of community is frequently used in regulated industries like pharma and healthcare.  It’s the easiest to build and has the lowest returns.
  2. Shop Talk communities enable their members to transact around an issue or question.  For example, when my printer won’t work, I go to the Epson community and another user, printdude201, tells me how to fix it – and I never speak to him again.  The point of these communities is customer service and call center cost reduction.
  3. Professional Collaboration communities allow customers or partners to interact with each other and the company within a private, gated community.  Thomson Reuters, for example, built a private community to serve the needs of legal professionals from small law firms.  These communities provide a win-win: members gain valuable access to the wisdom of their peers, while the company can spot trends and accelerate the development of new products and services in response to customer needs.  Tough to build and maintain?  Sure.  But Professional Collaboration communities deliver the biggest bang for your buck.


5.  Do We Have The Community Building Characteristics We Need To Succeed?

Online communities are not for everyone.  Your customers – and your organization – need to exhibit specific characteristics that make them “community ready.”  As a litmus test, you need to answer, “yes” to these questions about your customers, their problems, and your company’s products or services:

  • Are your customers eager to share information and experiences with other customers?
  • Are they willing to participate in offline user groups or in-person customer summits?
  • Do your customers gain major value by learning from the experiences of other customers?
  • Do your company’s offerings solve important problems for your customers?
  • Do you need to supply continual product enhancements to meet customer needs?
  • Do company revenues depend on product or service upgrade decisions by customers?


6.  How Will We Generate Content?

Content is the fuel that drives online communities. At launch, a community must already be stocked with valuable content.  You’ll need a content plan and editorial calendar to keep it well stocked for at least six months.

At about the six-month mark, your users should be contributing content – and a minimum of 40% of your content should be coming from members.

But your content job will never be finished.  You’ll need an ongoing plan to elicit, edit, and showcase knowledge and member-generated content in tandem with all of your company-generated content.


7.  How Are We Going To Measure Success?

You must determine your critical success factors or KPIs before you launch.  Many “measurable” metrics (number of members, time on site, number of posts) are too far removed from the business strategy, and member needs to be meaningful.

To demonstrate the impact of community on your organization, align community measures with the organization’s business goals and objectives.  Think in terms of increased customer satisfaction measures, higher NPS scores, improved customer loyalty, more rapid customer service resolution, and greater input from customers on product and service enhancements.


The most valuable thing you can do for your community (and company) is to measure success in business terms.


What’s true of building a house is true of building a branded online community: start with a strong foundation.  Craft a solid business plan.  Understand your audience and their needs.  And, most importantly, connect the features of your community to those needs.  It won’t be easy but, by asking the right questions up front, you will be poised to build a community that can deliver enormous benefits – to your customers and your organization.


This post originally appeared on Brand Quarterly. 

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HealthSparq, a wholly owned and incubated healthcare start-up within Cambia Health Solutions, has created a wellness community using Jive. HealthSparq's mission is to help people make smarter healthcare choices.


HealthSparq believes the best forms of information and support come from peer to peer and expert to peer interactions. Yet, people don't always know how or where to find help and support when dealing with health and wellness issues, not to mention gaining access to this help and support can be hard if you’re not already in a doctor’s office or medical center.

Jive gives HealthSparq the ability to overcome these obstacles and humanize the healthcare experience by connecting people to each other and people to experts online. The value HealthSparq brings to their partner health plan members is a warm and open community that offers education, knowledge, support, and expert resources.


Healthcare is challenging, and leveraging Jive, HealthSparq is able to welcome people into these facets of their community with open arms.  For HealthSparq, it is about improving knowledge about healthcare (or what HealthSparq calls Healthcare IQ) and increasing brand satisfaction. Achieving these objectives relies on building an engaged, secure, and collaborative virtual environment encompassing patients, peers, and experts. Employers using the platform can help their employees to better understand and navigate healthcare, helping lower the number of calls to customer service or benefits advisors, and creating a hub for centralized information around any health care topics of interest to members and employees.


HealthSparq's online community is monitored by 7 moderators, 6 experts (such as nurse practitioners), a dedicated community manager, and a product owner. This structure allows questions and discussions to be answered in real time by subject matter experts. It is truly all about the people, engagement, and dedicated resources that provides true satisfaction: getting people involved in the community and collaborating on their healthcare issues. There is an emphasis of partnership with HealthSparq’s health plan partners, rather than a "sell it and forget it" mentality. These concepts lead to better health outcomes and enhanced collaboration throughout the care process.


Healthcare can be overwhelming. HealthSparq's health and wellness community connects people to their health outcomes. Using Jive, HealthSparq has built a network that helps people better understand their treatment options, enables people to get one on one support with certified experts, and enables true patient engagement with their peers. It gives people the advice that is specific their to lives. People become less overwhelmed with dozens of sources of information with one central place to improve their health. Their wellness community ties directly into the mission of humanizing healthcare. Soliciting engagement at every step connects people to the community while rewarding engagement with content. Jive gives Healthsparq the tools to make healthcare a human experience.



GoDaddy Makes 5000+ Employees Feel Like a Small Team


We all know there's no question that Jive can play an integral role when it comes to employee culture. Granted, we still go back and forth when we ask ourselves the quintessential, "chicken or the egg" question for community managers: What comes first, the culture or Jive? One of my favorite JiveWorld16 sessions honed in on this question.


And the answer? It depends on who you ask. More on that here: What Comes First? Culture or Jive? (Employee Engagement and Communications Track)


For GoDaddy, it seems they had already established a sense of closeness and transparency that was easy to maintain back in their start-up days. But they were rapidly growing, on a global scale, and they wanted to maintain that spirit of a small team. So how do you make a company of 5000+ employees feel like a small team?  In anticipation of this challenge, they turned to Jive.



A Mosh Pit of Ideas


It's often hard for us to describe what Jive is to our company's and the role it plays in our companies' culture. As such, I've heard some really creative metaphors for Jive but GoDaddy provides the most fun one I've heard in a while: "Jive is a mosh pit the of ideas in our organization."


So here's a challenge to my fellow community managers: what metaphor do you use when you describe your Jive community?

Let's see how we creative we can get and give GoDaddy a run for its money.

Today's Tip: Collaborating on a blog post


What You Need

  • Jive version: current cloud version


Step One:

Create a document in a place (group or space) where all collaborators (including the person who will be publishing the blog) have access to the content.


Step Two:

Create engaging content in the document.


Step Three:

Once the document has engaging content and is ready to be published as a blog, blog author should:

  • Go to the document
  • Select Actions
  • Select Create a Copy
  • Select Blog as the content type


Ready to go?

Publish it!


Do you have other suggestions on how to effectively collaborate on a blog post? Share in the comments below.





Other blogs in this series:

Jive Tips & Tricks: Simple & Purposeful Places

Filter Blog

By date: By tag:
Introducing Tracks on the Jive Community
Configure your Jive Community experience by selecting a track. We'll use this track on the homepage to show you relevant content and help you find resources quickly. You can change your track easily from the homepage or your profile.
As a community manager, you're an ambassador for your Jive community as you build places, curate content and engage with fellow community members. To help you go further with your site, we'll share success stories and other resources.
Whether considering a new purchase or working on an upgrade, technology managers need insight on the best ways to implement a community and learn more about the various upgrades in software releases.
An effective community starts with sound business strategy. As your community matures, you'll want to learn and share best practices for implementation and continued success.
Whether you're a developer, system administrator or a designer, you need insight on building a great user experience for your Jive community. Get the scoop on theming, API's, upgrades and more.
We've got a special area for partners to get essential information and best practices they need for describing and selling Jive to potential customers.
Whether or not you have a specific role in your Jive community, this track highlights areas of interest to Jive users such as training materials, community best practices and an opportunity to network with other customers.
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