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Jive Talks

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Portland is home to our largest office, where our spirited Jivers work hard and enjoy the city’s gorgeous urban parks, world-renowned craft beers, famous food cart scene, unusual doughnuts, and, well, yes... this guy, too.


Ask many Portlanders what truly defines the city though, and they’ll tell you it’s their hometown heroes, the Portland Trail Blazers. The NBA’s Blazers are a Portland institution; and it was quite exciting when they chose to team up with Jive!


The Trail Blazers organization wanted to cultivate a unified culture across its front office employees and part-time event staff. They selected Jive to implement a collaboration hub for internal communications, project collaboration and employee support. Mike Janes, the Trail Blazers Vice President of Engineering and Technology told us, “We partnered with Jive to launch this solution because of your proven success in delivering communication and collaboration best practices.”


Although the team is renowned for their exploits on the court (which include 32 playoff appearances and an NBA championship), they’re nearly as well-known for their community involvement in Portland. Former Blazer great Bill Walton said, “Basketball is one of those rare opportunities where you can make a difference, not only for yourself, but for other people as well.” The Blazers organization has taken that sentiment to heart. Its stated mission is to “positively impact under-served kids and families where they live, learn, and play,” which includes the environment, education and sports. The Trail Blazers Foundation works with local nonprofits such as Girls Inc., Black Parent Initiative, and Latino Network, as well as Adaptive Sports Northwest and Community Cycling Center to help kids of all backgrounds, ethnicities and abilities to achieve their dreams. While it’s an honor to be working with a high-profile sports franchise, it's even more gratifying to see its collaborative spirit cross over into the organization's commitment to the community.


In business, as in sports, outstanding teamwork is the difference between moving the ball down the court or getting sidelined. To follow all the way through, your organization’s players must be aligned and driving toward the same goal. At Jive, we’re proud to be able to assist the Portland Trail Blazers in achieving their inspiring goals; especially when they hit so close to home. For our friends and colleagues at the Blazers, Happy New Year --this picture of Jive spirit and support is for you!



2017.1.5_usergroup_people_meeting.jpg93% of communication is nonverbal. Our conversations, reactions and decisions are heavily driven by facial expressions, body language and tone of voice, which is why even in the digital age there is still no replacement for face-to-face interactions. This is just one of many reasons why user groups are so important – and yet they are still overlooked.


User groups are an invaluable opportunity for your customers to interact with you, build relationships and understand you and your product better. Not only can user groups be used as an educational opportunity to further customer knowledge and satisfaction, but also build customer success as they mingle with fellow customers who have stories and experiences to share. Getting the most out of user groups and ensuring long-term benefits requires careful planning and setting advocates up for success.


Sterling Bailey, a Solutions Consulting Director at Jive, gives 5 tips on how to run successful user groups, from concept to follow up. In this article you will find out why ownership of user groups are crucial, why providing tools to communicate and collaborate can make or break a user group and how to incorporate your advocates. No one knows your product better than your customers, and providing them with opportunities to share their success and obstacles are a great way to help other customers succeed in taking part in the success or avoiding pitfalls.


You’ll read about the benefits of including partners but also stressing the importance of not using user groups to sell to your customers. User groups are for networking, relationship building and assisting customers as best as you can. As Sterling Bailey points out, “this approach establishes to your customers that you’re interested and invested in their success.” Read the full article, whether you are looking to start a user group, strengthen the mission of your user group, or revive flagging interest in your user group.

For Christmas I received a journal called The 52 lists project. Unsurprisingly, the very first prompt is "List your goals and dreams for this year."  There's something about being prompted to answer this question every year for as long as I can remember that has scrubbed out any sense of obligation to fulfill any of my "resolutions." However, I do love journaling, so I dutifully went to work scribbling down a list.


After jotting down a few, my fiancé peered over my shoulder and frowned. "These aren't goals for 2017, these are things that you are going to DO."



                                               My New Year's "Resolutions"


My (not so) clever retort was: "At least I know these will come true!" To be honest, I was so excited for 2017 that I didn't want to start out the year rehearsing all the ambitious promises I made to myself (the journal provided two full pages for all my goals ). I wanted to dive into the new year with excitement, anticipation and a healthy set of things to DO (not goals).


Here are some personal things I'll be doing in 2017:


  • Becoming an O'Meara (Hint: expect a name change in May! )
  • Visiting Kentucky for the first time
  • Taking up knitting again to make homemade Christmas gifts for next year
  • Turning 26
  • Studying Japanese at LEAST one hour a week
  • Getting a puppy (to be coming in June)


As a community manager here are some things I'll be doing in JiveWorks in 2017:


  • Assisting in launching and running new online learning courses for new members (or old members!)
  • Consistently writing helpful blogs in JiveTalks (let me know if you have any blog posts you would like to see!)
  • Making sure all ideas with over 50 points in Ideas for Jive are seen and considered by the right parties
  • Responding to questions in a timely manner OR finding someone who can answer the question
  • Connecting with as many of you as possible in JiveWorks, through blog post interview (such as How I Work blog series) and/or at JiveWorld!
  • Continuing to enjoy engaging in JiveWorks with the incredible collection of people from an array of companies, places and backgrounds


2016 was a great year, but I'm not too sad because 2017 is going to be even more awesome!



Okay, now that I've told you all about my year, how about you? What will YOU be doing in 2017? We'd love to hear what you are looking forward to in 2017 (work-related or not) so we can celebrate with you!


Now last but not least...


Happy New Year JiveWorks community! I look forward to this year with you!



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We all want to work faster, smarter and… alongside artificial intelligence? CEO of Xinfu and the host of BBC’s CEO Guru Steve Tappin recently traveled around Silicon Valley interviewing CEOs from a variety of companies to discuss artificial intelligence, new ways of working and the future for businesses. With this wealth of input and advice, Steve wrote an article about five lessons to be learned with direct quotes gleaned from the interviews.


One of the lessons brought up was “working agile,” and what Silicon Valley CEOs interpreted this to mean. Jive’s CEO, Elisa Steele, defined it as “going fast, failing fast and correcting fast,” while Aaron Levie, CEO of Box, described it as “how quickly you can pivot around issues and how you’re set up to change and adapt,” and Meg Whitman, CEO of HP, saw it as quick to action “you have to make a proactive decision, sitting back is not usually a good strategy.” All three CEOs interpret "working agile" differently, but they are all great definitions.


Steve Tappin’s article provides a unique collection of insights from several CEOs about the same questions. Seeing how each CEO is unique as a person and brings something different to the table is something anyone can learn from, whether you are a business leader yourself, or rethinking how you work. The strength of a company is built upon the skills of the employees and leaders, not just one person, so learning to connect these skills and utilize them through collaboration is the key.


Check out the article to learn more about digital disruption, soft skills, leadership coaching and the "Data-Driver CEO" type that has emerged in Silicon Valley – all through the eyes of CEOs from Jive, Slack, HP, Box and more.

Collaboration in the digital world is like baking cookies with all the ingredients in different rooms of the house. Most employees bounce around productivity tools -- from Word, to messaging clients like Chatter, and then into transactional business systems like -- while their content is stored across an infinite array of platforms. The truth of the matter is that a company’s people and content cannot be connected if the tools they use are not connected.



Solving that fragmentation challenge is exactly what we aim to do here at Jive. Our product team has built a powerful foundation through six pillars of innovation that set us apart from our competitors. These include our hub approach, powerful enterprise search capabilities, deep personalization, valuable analytics and insights, meaningful and intuitive end-user experiences and purposeful mobile apps:


image2.pngCollaboration Hub - Bringing your people, systems and ideas together

Fundamentally, Jive delivers a central destination site that integrates across applications to provide a unified view and bring your work into a common experience. That's why a Jive Interactive Intranet is not just a website, it’s a network and an activity hub. Between our out-of-the-box integrations with all of the most popular collaboration, communications, productivity and line of business apps (i.e. Microsoft Office 365 and SharePoint, Google Docs and Hangouts, Cisco Webex and Jabber, Salesforce, SugarCRM, ServiceNow, Zendesk, Marketo and more), and our robust platform support for custom integrations, Jive is the only vendor that can bring everything into one place where work gets done.


Stack players, on the other hand, most often end up becoming a microcosm within an organization. They cannot effectively capture corporate memory and make it visible and searchable across the entire organization. For that, you need a collaboration hub like Jive that is completely stack and platform-agnostic.




Search - Enabling faster, smarter access to information

Jive captures social signals across virtually every interaction in the enterprise -- breaking down information silos across information that lives in different systems and tools. When you search, Jive understands your work patterns, the workspaces you're engaged in and your connections and non-connections, along with all of your explicit search inputs. By juxtaposing your own social graph against the larger enterprise "work graph," our search engine unearths relevant ideas, content and experts that would have otherwise been invisible to you.





Personalization - Finding the news, content and people that matter most

When it comes to content discovery, Jive goes beyond search to offer up valuable information even when you are not explicitly seeking it, and to deeply personalize the experience for each and every individual. Our machine-learning based Recommender Engine surfaces the most relevant (and trending) content, connections and places right within the context of wherever you're working in the moment -- whether that be your news stream, a document, a discussion or a project -- so that you can do your work faster, smarter and more decisively. In addition, our new intelligent profiles use pertinent content, data and information to further graph your network and build connections. Jive keeps you in the loop with content that directly impacts your role, up-to-date on what your peers are working on and tapped into your company's corporate memory.




Analytics - Uncovering insights about workplace interactions

Jive's community health and adoption reports are also fed by a workplace's social graph to help your company's management understand if they are realizing the full potential of their Interactive Intranet. Unprecedented in the industry, the engagement analytics we released last year help executives understand the connections and interactions between groups of people (by office, by tenure, by department, you name it). And finally, our new personal analytics help each individual see the impact of their work (based on the health and vibrancy of their personal network) and make more informed decisions.



Jive is set up to help everyone seamlessly connect and collaborate with people, content and information across their business ecosystem or network. As we've described above, our solution does this through several smart services that can be leveraged according to your business needs, most notably Jive's analytics, personalization and search functions. So what about the usability of our product?



End-user Experience - Bringing together intuitive workstreams

We're proud that Jive has always been recognized for its top-notch user experience. With every release, we invest in making our interface simpler, more functional and more delightful. For example, we bring together logical groupings of applications, content and individuals or teams into workspaces based on meaningful business objectives. These cater to specific functions or programs (i.e. Sales, Internal Communications, HR, Employee Support) in order to bring about broad and strategic impact on employee engagement, employee productivity and organizational culture. Work gets done enthusiastically, productively and effectively because we make the whole getting-work-done experience purpose-centric.



Mobile - Staying connected anywhere, anytime, and on any device

These workspaces are not just available on the desktop but also in enterprise-ready mobile experiences. Jive's mobile app isn't just for content consumption, it is a full-blown solution that lets employees stay productive anywhere -- something that's important these days with deskless work on the rise. How you interact with our product is important to us, so we do our best to deliver a purposeful, device-agnostic experience.



Today, business innovation demands non-routine, inter-departmental, cross-system spanning work that is powered by better discovery and smarter context-sensitive insights. Connecting people, content and ideas to business processes by making work visible, searchable and memorable from any device  is something that only Jive, the collaboration hub offers. The powerful interactive intranet that Jive enables via its six pillars of innovation helps work get done more effectively in both formal and informal settings across enterprise boundaries.



This is how the Jive Collaboration Hub works, bringing all your ingredients into one place, regardless of whether you prefer chocolate chips, macadamia nuts or any other tool to bring about the finished product.



So... What do you think?


Do these key capabilities reflect how your organization uses Jive? We love to hear about how customers are benefiting from our innovation, so please don't hesitate to share your story in the comments below!

Here at Jive we believe providing a personal touch in business is absolutely crucial. People want to deal with people, not a company. People want to build relationships, connect with others and even foster new friendships. How high is this priority in your business or Jive community? Regardless of whether your community is populated with employees or customers, a personal touch is always appreciated.


I recently visited three jewelry shops to purchase wedding bands where all the choices and prices were similar enough that my fiancé and I weren't swayed one way or the other. So how did we choose the shop? The jeweler's personal touch. Purchasing a wedding band is more than a one-time purchase. Polishing, sizing, upkeep and giving someone your business is no small commitment – it's a business relationship. We chose our jeweler because we appreciated his candor and honest advice. Rather than simply take the order and handing us rings, we built a friendship through stories and he made it his priority to include us in the entire process (including assisting him in polishing the ring!).

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JiveWorks is also no small commitment to Jive. During the month of November our CEO, Elisa Steele, was featured on the cover of Smart Business Northern California where she talked about helping "customers maximize technology without losing the personal touch." We strive to include a personal touch in every aspect of Jive, because you – as people – are important to us. Elisa Steele discovered the joy of making people happy at her first job scooping ice cream in high school and has been driving Jive with the same passion and dedication. This is why we believe so strongly in our product to bring the workplace together in collaboration: people working with people.


So how do we include a personal touch in JiveWorks specifically? Some ways I try to include a personal touch is through interactions, answering questions, listening to your ideas in Ideas for Jive  and meeting as many of you as possible at user group meetings or JiveWorld.


What about you? How do you show a personal touch in your community?


Read Elisa Steele's article in the Smart Business Northern California magazine to see how she drives our business by connecting with employees, customers and utilizing technology to maximize collaboration.

It's been a while since our last interview... but I'm excited to present our first How I Work interview in JiveWorks! Brennan Kirby hails from Canada, working for TemboSocial - which happens to be one of our treasured partners! When he isn't traveling the world, he is traveling around the US. As an outdoor person myself, we ended up chatting for an hour on Skype exchanging travel stories and how we ended up where we are in our career. It was really great getting to know Brennan Kirby, and I hope you enjoy getting to know him too!


Where do you work?

I work at TemboSocial, a Toronto-based enterprise software company offering Jive Add-Ons that enable advanced survey/form/poll, employee recognition and ideation capabilities in internal and external communities.











How would you describe your current job?

I’m responsible for Business Development at TemboSocial and I spend my days meeting with prospects and clients to understand their community use cases/objectives and present TemboSocial's Add-Ons that leverage Jive for integrated, purposeful programs that drive participation, engagement and adoption.



What about your community/communities are you most proud of?

I am most proud of the incredible programs and engaging campaigns our clients deploy with our Add-Ons. For example, one of our large enterprise clients was able to unify all of their employee recognition programs - peer-to-peer, manager-to-employee, nominations, and awards - inside of their Jive social intranet using TemboSocial Recognition. The seamless integration with Jive leverages the platform to automatically share recognition stories via Activity Streams, and by surfacing employee stories of success and achievement, it's helping the organization promote the repeatable behaviors tied to business success. This visibility encourages likes/replies/comments from the community and allows employees to build their personal legacy.



How do you balance work and life?

I definitely try to keep a healthy work/life balance in place. While hard work is important, I'm a firm believer in the need for undistracted personal time dedicated to nurturing rich relationships with family and friends.


When I'm not working, you'll find me at the movies (big film buff here!), hanging out with friends, or hiking Toronto's vast urban ravine network. If you're a movie lover, the Toronto International Film Festival (or TIFF as it's known) draws thousands of celebrities, Hollywood power players, and hardcore cinephiles to our great city every September. This year I saw 10 films and the standout was La La Land, starring Emma Stone and Ryan Gosling. It won the People's Choice Award at the festival and I can't wait for the world to fall in love with this movie when it gets a wide release in December. If I were a betting man, I'd put my money on a Best Picture win come Oscar time.


My partner and I also love to travel and we usually try and plan one big trip and a few long weekend getaways each year. This summer we visited Prague, Vienna, Amsterdam and Dublin (Here we are at the spectacular Cliffs of Moher on Ireland's rugged West coast) and next year we're planning a trip to Portugal's Azores islands.

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What's your computer situation... Do you use a Mac or PC (or something else)?

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I use a 12’’ MacBook as my daily driver and I absolutely love it. For my needs, it truly is the perfect machine -- more capable than a tablet with a super portable, ultra-thin form factor that is fun and modern.



Tell us what you use for your mobile device?

iPhone 6s 4.7 inch. Sensing a trend yet?



Pick one word that best describes how you work.

Connected. It's the nature of my job of course, but I also genuinely love connecting others with contacts in my professional and personal networks. The other week I was happy to connect a friend who was travelling solo in London with the lovely Dina Vekaria, who generously invited her to pop by Pearson's office for tea and a visit to their beautiful rooftop terrace. How's that for the Power of Connection?




Besides Jive, what apps/software/tools can't you live without?

The usual business tools like LinkedIn for networking and Hubspot for CRM and we're always jumping on Hangouts for team chat/video calls. I'm also a huge Words With Friends fan (My handle is @brennankirby on there if you're up for a challenge! I'm undefeated against Jeopardy! Champion Scott Shive - just sayin' ) and of course all the usual social apps like Facebook, Instagram and Snapchat.



Do you have a favorite non-computer gadget?


It just arrived the other week so I might be jumping the gun a bit in calling it my favorite but I had a chance to take DJI's new Mavic Pro out for a spin over my old home town this weekend and it did not disappoint. Here's a quick video I put together:



Anyone else in the JW community into aerial photography? Let's connect!



What do you listen to while you work?

Most days I listen to the hum of my coworkers collaborating in our open-concept office space. When I need to tune out and really focus I’ll pop my headphones in and listen to an upbeat playlist on Spotify.



What's your sleep routine like?

Arianna Huffington would be disappointed to hear that I often get by on 6 hours of sleep a night, but it works for me.



Are you more of an introvert, ambivert or extrovert?

I am definitely an introvert but I've learned to push myself out of my comfort zones to suit the crowd and environment I'm a part of. In her hilarious new book The Girl With The Lower Back Tattoo, Amy Schumer has a chapter on introverts that's a fun read for anyone looking to better understand what makes us oft-misunderstood introverts tick.



What's the best advice you've ever received (and from whom)?

When I was little my dad gave me the best advice I’ve ever received; If it sounds too good to be true, it probably is. Learning this at a young age gave me a healthy sense of skepticism and fostered a lifelong curiosity to better understand the world around me.




Thanks for sharing, Brennan! I look forward to meeting you in person at JiveWorld17!

Doing well is the result of doing good” was said by Ralph Waldo Emerson in the 19th century about capitalism. I believe strongly in this philosophy and have looked to it to guide me when facing the harder decisions. If you do the right thing today, it will, in the end, deliver the best long-lasting result.


Humana is a Jive customer who practices this approach. With millions of customers and billions of dollars in sales, the world’s leading health and well-being company puts its money where its heart is. On tough issues like hurricane and flood relief to supporting homeless veterans, Humana gives back again and again and values people at the core. Earlier this year, the Human Rights Campaign recognized Humana as one of the best workplaces for LGBTQ equality in its annual Corporate Equality Index.


One of the ways Humana is able to champion its humanitarian efforts is by utilizing a combination of several Jive-powered internal and external communities to build relationships and trust between the people who make it all happen: employees, partners and their customers. Mike Bellissimo, enterprise vice president at Humana, explained at our recent Jive Executive Advisory Board meeting, “Communities establish trust, and that trust enables partnership.”


Humana supports employees with an interactive intranet, called “Fuse,” to bring thousands of dispersed, diverse associates together to collaborate, find content and share expertise, no matter where they are. “They know they can ask questions. They know that they can find the solutions they need,” says Humana Digital Innovation Manager Sabrina Deitch. “Jive is, for us, the ability to connect the right people, the right content at the right time, all through one single front door no matter what their location may be.”


Humana employees work hard to prove every day that doing good and doing well go hand in hand. Thank you, Humana team, for our partnership in innovation and good!



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Today, leading global technology research and advisory firm, Ovum, announced that it has ranked Jive's Interactive Intranet platform as a leader in its Ovum Decision Matrix: Selecting an Enterprise Social Networking Product. This recognition is in no small part thanks to YOU – our amazing JiveWorks community. Without your support, interaction and feedback, we wouldn't be where we are today.


The Ovum report states that Jive's collaboration hub "advances the company's vision of enabling people to work better together in connected, collaborative, secure online communities." While most of you manage your own internal or external communities through Jive, the JiveWorks community embodies our mission of connecting and collaborating even though we are all from different companies and geographical locations. The best part? "Jive provides enterprises with a unified user experience that can extend beyond a single organization or entity, making it invaluable to those organizations comprised of multiple different business units, ventures or brands." Not only can you bring various tools into your communities, you can collaborate with other like-minded people regardless of company, location or industry.


I am so proud of our JiveWorks community, where we all do our best to support, care and collaborate with each other. It doesn't matter what your position is, what company you work for or where you are located. Your personalities, brilliance and humor inspire us to do our best work every day. I'm so thankful for each person who takes the time out of their day to answer a question, post a blog or dive into the discussions here on JiveWorks.


Thank you everyone in the JiveWorks community! You are truly awesome!

"There’s never been a better — or more confusing — time in enterprise collaboration. With stalwart vendors continually adding to their suites and new players entering the space every day, it seems that most businesses should be able to find the ideal application to meet their needs."



How can you leverage the benefits of conversational apps such as Slack and Facebook's workplace as well as document centric apps like Microsoft's O365

and SharePoint to achieve true collaboration ?


We believe the answer is in a true collaboration hub that utilizes integrations with the right use cases. Different applications provide compelling solutions to different problems, including personal productivity, multi participant communication and content authoring. Applications should keep pushing the productivity and pace of business even further, but they are best complemented by a tool that can selectively curate valuable bits of conversations , discussions, content and media to break down corporate silos, as well as provide a corporate wide platform with a familiar and intuitive user experience.


A hub approach also helps with consistent onboarding, keeping employees informed about important corporate communications and many other use cases that cut across different departments and stakeholders within, as well as outside, the organization.


for more information, you are welcome to check my recent article in CMS wire: Enterprise Collaboration Means Finding the Right Mix

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There have been some big names making big noise in the enterprise collaboration arena lately. Despite all of the excitement surrounding recent announcements by Facebook introducing its new Workplace platform and Microsoft debuting the new Office 365-based Teams chat app, do they really address the riddle they purport to solve; namely getting employees to work better together?


Like self-described status quo-disruptor Slack before them, chat-based apps such as Workplace and Teams do bring important conversations into their respective platforms, but they may ultimately miss the mark. That's because it's the last part of that equation that may be the most important indicator of future success: to their respective platforms. Our research shows that employees want more, not fewer tools and that collaboration suffers when people are forced into a single vendor's stack. That's true for document-centric approaches like Microsoft's Office 365 and SharePoint as well.


In my latest article for ITProPortal, I discuss what's happening in the space today and argue that the key to achieving optimal levels of collaboration within an organization is to give employees choice. By placing an interactive intranet at the centre of your collaborative universe, your workers not only have the freedom to use the tools that work best for them via integrations, they can also reach across borders to work with others outside of the enterprise as well; including contractors, freelancers, partners, vendors and customers.


Perhaps the biggest advantage of the collaboration hub-approach, though, is that, rather than introducing more silos the way chat-based apps have a tendency to do, an interactive intranet collects and stores your company's data, making it visible, searchable and memorable across the enterprise. By adding an all-important corporate memory element, a collaboration hub means that crucial knowledge isn't lost when employees move on or retire. And when you're innovating at the speed of light, having easy access to knowledge may be the biggest competitive advantage you have.


To find out more, read my piece, The state of collaboration in the digital workplace at ITProPortal.

Swarmed by unimportant @Mentions? Don't just swat away @Mentions; stop these pests before they strike!


Here are some tips for keeping your inbox streamlined and clutter free so you won't miss any important information. Feel free to copy and paste these tips into your community and adjust as needed!


@ mention boy.pngWhat you can do for others:

  • Avoid the FYI @mentions. Only use @mention when you really want a particular person's attention.
  • Don't @mention a place in which you are creating your content. People could get notified twice: once because they follow the place and the second time for the @mention itself.
  • Don't @mention department space AND department work groups. Example: If you expect every Sales person to follow Sales, don't @mention all the possible Sales related work groups also. This is inbox spam waiting to happen.
  • Scheduling your recurring content. If you are a place owner or a regular content creator, have an editorial calendar for recurring content. Best practice: one new content item per week to give people the opportunity to engage with that content without getting overrun with new information.





@ mention girl.pngWhat you can do for yourself:

  • You don't need to follow everything in your inbox. Check where and who you are following in your inbox regularly to limit the noise.  A space/group/person that you initially thought was valuable to follow in your inbox may not be the right connection for you today. For items that require less monitoring, you can follow them in a News stream.
  • "Hide New Activity" is your inbox BFF. Yes, your manager wrote a super awesome blog. You want to see it in your inbox but you don't care to be notified in your inbox every single time someone comments on it. Make sure to use "Hide New Activity" on the bottom right hand corner of your inbox to limit the noise.

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Cancer sucks. In 2016, an estimated 1,685,210 people will be diagnosed with some form of the disease. Statistically speaking, that means cancer touches all of us – after all, most of us know, or have known, someone who has suffered from it. Cancer is not biased by race, gender or age, nor is it hindered by country borders or time zones.


To fight back, we need all of the help we can get. The University of Texas MD Anderson Cancer Center – the number one center for cancer care in the US – is working around the clock to eradicate cancer for good. MD Anderson's Vice President of Strategy & Business Development, Melanie Wong, says that, "The best way to cure cancer is knowledge." As our healthcare system evolves and advances, that knowledge is increasing exponentially. That's a good thing, but, without a way to store, organize and share knowledge, much of it can become diluted, lost or duplicated.


MD Anderson has responded to that fragmentation by incorporating Jive's interactive intranet solution to connect its employees and researchers so that everyone in the organization is able to stay on the same page. In fact, one of the key benefits of using Jive is that a critical question only needs to be asked and answered once. By reducing overlapping information, researchers can spend their time building upon each others' work, putting them one step closer to their goal of ending cancer once and for all.


I think we can all agree that the faster cancer is eradicated, the better. For more information on MD Anderson's heroic pursuit, read Jive CEO Elisa Steele's article on Linkedin.


Thank you, MD Anderson, for all that you're doing to put an end to cancer!

A Jive community can be an ocean of information and resources, which is a great thing... unless you haven't learned how to swim yet. Figuring out the best way to teach your new employees or customers how to get started with Jive is a challenge that many companies face. For IT Business Partner Andy Yates, his company has developed an onboarding and community engagement process that helps keep the new employees afloat as they start to learn on their own.


Screen Shot 2016-10-24 at 3.41.11 PM.pngAccording to Andy Yates, ThoughtWorks uses a combination of simple onboarding processes to give employees a solid foundation, while leaving room for experimentation. To support the learning process, ThoughtWorks brought together a team with a variety of skill sets to act as consultants for the community. “The team does not manage communities for other people. Instead, they encourage people to do community management for themselves. The team provides advice about the tools and our ways of working.”


What a great use of community!


The community engagement process is only one of the subjects touched on in the full article. Read the interview to learn more about how ThoughtWorks integrates Jive to allow their employees and customers the maximum amount of freedom, manage their communities, and nurture corporate memory.



Thank you for sharing your success with us, Andy Yates!

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Whether for better or for worse, the way in which we work has been shifting in recent years. Rather than focusing on establishing a long-term career, we are now intent on gaining experience in various fields. On the downside, think about the information and knowledge that slips through the cracks as old employees leave and new employees join. This is what we have come to know as “corporate amnesia.”


Let me give you an example. A few years ago, on my first day of teaching high school in Japan, I sat down at my desk surrounded by piles of notes and lesson plans. The scribbles, sketches, and highlights on the stacks of paper were meant to have meaning for my predecessor, not me. I had no idea what most of it meant. I was drowning in valuable information that I didn't know how to use, and I ended up throwing it all out and started new lesson plans from scratch.

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What a waste.


I spent time over the weeks and months rebuilding what my predecessor had already built. Time that I could have spent learning or building upon information, if I had known how to process it.


So then, how do companies retain this knowledge? As employees, how do we fit into the shoes of our predecessor? The digital workplace is one answer - by making work searchable, visible, and memorable. We can provide information that is written for a future audience in mind, not just our own - a cipher to our notes and lesson plans.


In her interview with Marginalia, Elisa Steele, CEO of Jive, explains how the industry is causing corporate amnesia, and how we can retain that knowledge through technology. Read the article to learn more about how Jive can help mend fragmentation within companies.

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