HealthSparq, a wholly owned and incubated healthcare start-up within Cambia Health Solutions, has created a wellness community using Jive. HealthSparq's mission is to help people make smarter healthcare choices.
HealthSparq believes the best forms of information and support come from peer to peer and expert to peer interactions. Yet, people don't always know how or where to find help and support when dealing with health and wellness issues, not to mention gaining access to this help and support can be hard if you’re not already in a doctor’s office or medical center.
Jive gives HealthSparq the ability to overcome these obstacles and humanize the healthcare experience by connecting people to each other and people to experts online. The value HealthSparq brings to their partner health plan members is a warm and open community that offers education, knowledge, support, and expert resources.
Healthcare is challenging, and leveraging Jive, HealthSparq is able to welcome people into these facets of their community with open arms. For HealthSparq, it is about improving knowledge about healthcare (or what HealthSparq calls Healthcare IQ) and increasing brand satisfaction. Achieving these objectives relies on building an engaged, secure, and collaborative virtual environment encompassing patients, peers, and experts. Employers using the platform can help their employees to better understand and navigate healthcare, helping lower the number of calls to customer service or benefits advisors, and creating a hub for centralized information around any health care topics of interest to members and employees.
HealthSparq's online community is monitored by 7 moderators, 6 experts (such as nurse practitioners), a dedicated community manager, and a product owner. This structure allows questions and discussions to be answered in real time by subject matter experts. It is truly all about the people, engagement, and dedicated resources that provides true satisfaction: getting people involved in the community and collaborating on their healthcare issues. There is an emphasis of partnership with HealthSparq’s health plan partners, rather than a "sell it and forget it" mentality. These concepts lead to better health outcomes and enhanced collaboration throughout the care process.
Healthcare can be overwhelming. HealthSparq's health and wellness community connects people to their health outcomes. Using Jive, HealthSparq has built a network that helps people better understand their treatment options, enables people to get one on one support with certified experts, and enables true patient engagement with their peers. It gives people the advice that is specific their to lives. People become less overwhelmed with dozens of sources of information with one central place to improve their health. Their wellness community ties directly into the mission of humanizing healthcare. Soliciting engagement at every step connects people to the community while rewarding engagement with content. Jive gives Healthsparq the tools to make healthcare a human experience.