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We've recently launched a new program here in JiveWorks, the Mentorship Program. Jive Mentors Program: Overview

 

We are rather excited about it, because this program links experts (of any level) to beginners (of any level) in a short mentee/mentor relationship. I think it's important to note what I show in parentheses ("of any level"). I say this because we are all beginners and we are all experts, depending on what we need to learn and what we have to offer.

 

Please consider joining into this program. We are in particular need of mentors at this time. The time commitment is about 1 1/2 hours over the period of a few months (three 30 minute chats). Don't feel like you have to solve all of the mentees challenges, you just need to get them pointed in the right direction! And if you are a mentee looking for a mentor, considering also being a mentor to someone who needs your expertise!  Like I said, we are all experts as well as beginners.

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What are the benefits of participating?

 

  • Build your expertise. Mentors are provided with a unique experience to apply their expertise outside of their organization and network with peers from different organizations.
  • Points, points, points! Additionally, the Jive Mentors Program is another opportunity for mentors to progress within the Jive Advocates Program. Mentors will receive 450 points for every mentee they mentor to completion. That's more than a quarter of the way towards a free JiveWorld ticket! Additionally, Advocates can receive special recognition and privileges in JiveWorks, including special rewards such as the chance to participate in industry thought leadership activities, a special badge after becoming a Jive Champion, discounted tickets and VIP experience at JiveWorld (VIP seating, Champions meet-up), and more.
  • Valuable insights. Mentees receive coaching, guidance, and the opportunity to build valuable relationships with experienced social business leaders. The true value of the Jive Mentors Program is realized when mentees achieve the objectives they envisioned.

 

To learn more about the program please read the blog Jive Mentors Program: Overview which explains everything!

 

To go directly to the sign-up sheet, see: Open Mentoring Opportunities

2017.1.25_sterling_3_communicating_with_customers.jpgHow well are you leveraging your community for content marketing greatness? Content marketing is gaining traction and relevance within marketing organizations and there is no better place to take advantage of it than within your own Jive community. Content marketing is a strategic approach focused on creating and distributing valuable, relevant, and consistent content to attract and retain a clearly-defined audience – and, ultimately, to drive profitable customer action.

 

So how can you utilize content marketing within your own community without boring your audience or scaring them off with your sales pitch? In Sterling Bailey's white paper How to Leverage Customer Communities for Content Marketing Greatness, he discusses the power of customer communities and best practices for including relevant, helpful content to live in your Jive community. Find out why refraining from posting content about your product is in your best interest and what types of content will resonate most with your customers and prospects.

 

Download the white paper to find out:

  • Why your customers are the best source of content (which gives you a break from writing blogs!)
  • How to utilize advocates
  • How to encourage partners to write thought leadership pieces that customers can find value in
  • Where content should live

 

So here's my question for you: How do you currently engage customers in your community through content?

McKinsey’s industry analyses on the value of social collaboration consistently describe the preservation of institutional memory as the most important, enduring benefit of investing in these technologies.

Here’s an example: A post from Virgin Media’s internal community demonstrates the breath taking power, utility and reach of a Jive document. It describes how a person created a useful set of instructions on how to get Jive set-up on an iPhone and iPad. The post was created in October 2014 and is still active over 20 months later. It's clear that the information has become increasingly useful to the community long after the original author left the company. It demonstrates the power of viral, networked sharing and social collaboration.

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Here’s how it works.

  • People share the document with their colleagues.
  • People share the document with groups. Some groups have thousands of members.
  • Every time there’s a comment or share all members get an update in their news stream.
  • Some people will even get email notifications (if it’s switched on and they are following the document in their inbox).
  • When the author updates the information thousands of people are exposed to the change in a non-intrusive, non-invasive way via their news stream.
  • When the author is sunbathing on the beach people are still commenting, liking and sharing the content.
  • Even after the author exits the company, the document lives on and actually increases in value because more people are joining the community over time.
  • The document was first shared with 6 people and over 18 months later it’s exposed in the news stream of over 4,000 people and is still in active use today.

 

Think about this for a moment:

  • You can’t email 4,000 people every time someone comments on a ‘how to’ document you sent them.
  • You can’t email 4,000 people every time you make a small change to the original content; in this case 18 different versions.
  • People can’t access valuable content in your inbox, let alone when you’re on holiday or have left the company.
  • You can’t go back to people you sent an email to 18 months ago and ask them to note a small change in what you sent them.
  • If you had been lucky enough to send it to thousands of people first time round, they certainly won’t appreciate 18 more updates at various, random times over the next 18 months

This alone is worth the investment in social collaboration technologies.   A former CEO of Hewlett Packard said many years ago, “If HP knew what HP knows, it would be three times more profitable.”   That was back in the 1990's when preserving institutional memory in this way wasn't possible.  Today, Jive makes it a simple reality.

January 23rd is Community Manager Appreciation Day (CMAD) and we'd like to share a little about ourselves and learn more about you! Plus, we have a community manager JiveWorld17 special offer as a thank you below.

 

In JiveWorks, the majority of our members are on community teams (and we consider these people community managers) so it's an important day for us! Let's take a moment to reflect on what it means to be a community manager from two perspectives: a new community manager and a senior community manager.

 

Tell us your story! Fill in your own "Profile of a Community Manager" so we can celebrate the unique variety of community managers we have!

 

Profile of a Community Manager: The Baby
sarah nuts.jpgName:
Sarah Chaney

College degree: B.A. in English; B.A. in Japanese

Past experience: High school teacher, administrative assistant, blog writer, editor, translator/interpreter, cash control, theater attendant, babysitter (just like every other teenager)

Skills: Microsoft Office, basic HTML and stuff, Japanese, can eat a lot of food

Unique traits: Borderline unhealthy passion for studying and learning new things, traveler, has double-jointed knees

Time as a Community Manager: 3 months,  2 weeks and 5 days

 

Learning what it means to be a community manager

The biggest hurdle I faced as a new community manager was trying to solve the puzzle: Why is everyone calling Libby Taylor a unicorn? As much as I love anything related to horses, it seemed a bit excessive. When I finally cracked and asked the story behind unicorns, the pieces fell into place. Why had Libby Taylor hired me? Why was I a good fit as a community manager despite the lack of "related" experience? Why do I love my job SO much?

 

Do you know why community managers are called unicorns? Because we are as rare as unicorns. Community managers do it all. We write, we edit, we design, we know about code and how to fix it, we are spreadsheet mavens, we are well-connected with a variety of people across departments or companies, we are leaders of the community, personable and truly care about helping people. We are a variety of jobs all rolled into one. We aren't horses, we aren't donkeys, we are gosh darn unicorns.

 

Not many kids grow up wanting to be a community manager. I certainly wasn't one of them. While my resume of dream careers include flight attendant (until I discovered my fear of flying), horseback riding instructor, writer, magazine journalist and Japanese/English interpreter, I have had one desire in mind: To help other people. I wanted a job where I could help others, stay busy and always learn new things. I don't think a community manager is a special set of skills, I think it's a special type of person. As much as I enjoyed all the different jobs I have done, I was never really satisfied until now. It just took me some time to realize I am a unicorn.

 

Profile of a Community Manager: The Senior

20140301_170349_weirdo.jpgName: Libby Taylor

College degree: B.A. in Rhetoric and Communication

Past experience: (Not including all 30 years' work experience here...) News reporter, desktop publisher, event manager, graphic designer, advertising production manager, publishing manager, logistics and fulfillment manager, printing services manager, innovation program manager, and finally community manager.

Skills: Graphic design, writing, editing, logistics, planning, program management, people management, kid raising, kitten fostering, volunteerism, can eat a lot of food

Unique traits: Super empathetic, weird sense of humor, obsession with rescuing kittens, voracious reader, health advocate / researcher and borderline hypochondriac

Time as a Community Manager: 4 1/2 years using Jive, longer with other technologies

 

Learning what it means to be a community manager

Anyone who has to manage a company-wide program across geographies and departments in an online world learns what it means to manage a community. That's where it all began for me. If you look at my work history, the path to community management was being built, one job experience at a time, even though community platforms didn't exist in the 1990s or early 2000s for the most part. I remember visiting Microsoft in 2001 and seeing their vision for Sharepoint and I almost lost my mind - I was so excited by what it had to offer. By the time Jive showed up at my workplace door, seeing what the community product was about, they had me at Hello. See A love letter to Jive.

 

Like Sarah Chaney, what brings meaning to my work is helping people. My volunteerism has always reflected that but it has been hard to find it within my jobs. When I came to Jive, it was the first time in my life that I lived and breathed the product of the company: Jive powers human connection after all! In addition, this position allows me to help people every day, not only that, we have the power to actually help people get the information they need to really be successful with their own communities! It doesn't get better than that. You will have to pry my cold dead hands from this job, I love it so much.

 

Our thanks to you: special Jive 101 Boot Camp offer!

Every day, Sarah and I get the chance to be community managers to community managers. It's like making ice cream for people who love to eat ice cream and no one ever gets fat. It's not all sparkles and rainbows, but when it's good it's soooo very good! I've met people in this community for which I feel genuine warmth and loving respect but not in a weird way (am I right, Patty McEnaney and Jessica Maxson ?). It's not weird. It's real. Because community truly is about connecting to people. It's about all of you.

 

To welcome our new community managers to the mix, we'd like to offer any community manager a 50% discount for Jive 101 Boot Camp. Jive 101 Boot Camp is a JiveWorld17 pre-conference day that will teach you the basics of community management, launching and re-launching communities, and get you connected with each other. It's run by myself and Sarah, along with professional services super stars and community experts (from right here in JiveWorks!). If you are interested, the Promo Code for the Jive 101 Boot Camp sign up is JIVE101CMAD. Simply enter that code at the time of registration and you'll get the discount applied!

 

Come join us!

2017.1.11_blog_handshake.jpgJust like you don’t teach someone to ride a bike by handing them a bike and a manual, you don’t hand your partner your product and a manual on how to sell the product. Well – at least you shouldn’t. While a dedicated few may learn to ride a bike through self-perseverance and repetition, your partners shouldn’t have to and in the end may be detrimental for your business as they learn through trial and error.

 

Partner enablement is a vital part of many companies to improve their scale and reach and extend relationships to other companies through their partners. The success of their partnership is heavily reliant on the sales enablement process – information, communication and staying up to date. As Sterling Bailey points out in his article, “Partners who receive strong enablement from a brand are much more likely to sell the products from that brand.”

 

So how can you drive successful partner enablement? Sterling outlines three key points in his article, including best practice tips for each point. He highlights onboarding, training/certification and building effective, bidirectional communication. The bottom line? Drop the megaphone approach to reach your partners. Bulk emails will go unread and they won't be up to date on the latest product features, upgrades and news. Read the article for more information on the importance of partners and how to build and maintain those crucial relationships.

Welcome to the latest installment of the How I Work blog series! This month we are excited to present an Enterprise Community Manager at Hitachi Data Systems who you may recognize as last quarter's phenomenal Peer-to-peer Community Manager or onstage as a panelist for Moving Beyond Forums – Integrated Marketing for External Jive Communities at JiveWorld16. She has a long history working with Jive communities at her current and previous jobs, which has made her an invaluable resource on JiveWorks. Read on to learn more about the wonderful Jill Ross (and her gorgeous dog)!

 

 

 

 

 

Where do you work?

I work for Hitachi Data Systems headquartered in Santa Clara, CA, but I work remotely from my home office in (usually) sunny San Diego, CA. 

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How would you describe your current job?

As an external community manager, I wear many hats on any given day. I would describe my role as a combination of customer relationship management, marketing, data analysis, communications, and technical support. Aside from day-to-day community operations, I work on both technical and strategic projects – from platform upgrades to change management initiatives. My team is very small, so there really is no task that is outside of my job description. I like the variety (there is never a dull moment!), but it’s important to prioritize effectively, otherwise it’s easy to get overwhelmed.  

 

So how do you use Jive at work (internal community, external community, etc.); what use cases does it serve for your company? or what use cases have you helped other people solve with Jive?

We have both internal and external Jive communities at HDS. The internal community (theLoop) is the where our employees collaborate on projects and documents, and the external community (HDS Community) is largely used by customers, partners, and developers to get answers to technical questions, gather insights from IT thought leaders, and learn about new products and solutions. The HDS Community is also our primary blogging platform, so it’s a key component of all of our marketing initiatives.

 

What about your community/communities are you most proud of?

I’m proud of the HDS Community’s growth and transformation over the past two years. When I first came on board, it was challenging to get our internal stakeholders to participate in the community because the value of the community was not obvious to many teams at that time. Now we have dozens of global teams in a variety of functions actively leveraging the community to achieve their business objectives and engage our customers and partners.

 

What's your computer situation... Do you use a Mac or PC (or something else)?

I made the switch to a Mac two years ago when I joined HDS, and I’m never looking back!

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Tell us what you use for your mobile device?

iPhone 6 Plus. I used to be one of those people who carried around two phones - one for work, one for personal use. That got old pretty fast.

 

Pick one word that best describes how you work.

Efficient. I’m always looking at ways to optimize workflows. 

 

Besides Jive, what apps/software/tools can't you live without?

  • Trello – All of my tasks, projects, and quarterly objectives are planned out in Trello. I love the drag and drop interface and the ability to easily reprioritize since I have so many irons in the fire on any given day.
  • Wunderlist – I mostly use this for personal to-do’s and shopping lists.
  • Streaks – I use this to track my health and fitness goals. Working from home requires a lot of discipline, so this app is super helpful for sticking to a routine. It’s also integrated with Apple Watch, which I love!

         

  • Uber or Lyft
  • Spotify

 

Do you have a favorite non-computer gadget?

My Bose QC 35 headphones – I don’t know what I was doing in life before I got these!

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What do you listen to while you work?

I don't often get to listen to anything other than conference calls, but when I do have some open time, I will usually listen to Pandora or Spotify. Lately the new Kings of Leon and The Weeknd albums have been on repeat.

 

What's your best time-saving trick?

Turning off pop-up email notifications. Also, having more than one computer monitor really helps with certain tasks.


How do you balance work and life?

During the work week, I try to stick to a routine and schedule as best as I can. I block off my calendar when I need to, and since I work from home, I have a dedicated room in the house that is used for work only.

 

On the weekends I try to spend time outdoors as much as possible since we have such great weather in San Diego.

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Torrey Pines - A favorite hike by the ocean.

 

Also, given our proximity to Mexico, my husband and I recently got our Sentri cards so that we can take weekend trips down the Baja California coast without the long wait at the border on the way home. There are some fantastic crowd-free beaches that are seriously underrated. We rent a house just south of Ensenada every year with a big group of friends around Memorial Day weekend. Over the holiday break, we visited the Valle de Guadalupe wine country which was incredible!

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Pictured from left to right: the view from our VRBO in Ensenada, a vineyard in Valle de Guadalupe, the Encuentro Guadalupe hotel

 

What's your sleep routine like?

I usually sleep from 10:00pm until 5:30am, when my fur child, Sonny, jumps on the bed and is ready for his morning walk.

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My office manager, Sonny.

 

Are you more of an introvert, ambivert or extrovert?

I’m an INFJ according to the Myers-Briggs personality test (Introverted, Intuitive, Feeling, Judging). Apparently INFJ's are the rarest personality type, but I don't know if there's any truth to that. Given that I am an only child  and I spend a lot of time alone working from home, I definitely identify as an introvert.

 

What's the best advice you've ever received (and from whom)?

A former colleague of mine once said, “People buy what they need, not what you want them to have.” This is so important to remember when you have a hand in any customer experience -- community or otherwise.

 

Thank you Jill for sharing how you work with the JiveWorks community! I enjoyed learning more about the Myers-Briggs personality test, and especially learning more about you!

 

Portland is home to our largest office, where our spirited Jivers work hard and enjoy the city’s gorgeous urban parks, world-renowned craft beers, famous food cart scene, unusual doughnuts, and, well, yes... this guy, too.

 

Ask many Portlanders what truly defines the city though, and they’ll tell you it’s their hometown heroes, the Portland Trail Blazers. The NBA’s Blazers are a Portland institution; and it was quite exciting when they chose to team up with Jive!

 

The Trail Blazers organization wanted to cultivate a unified culture across its front office employees and part-time event staff. They selected Jive to implement a collaboration hub for internal communications, project collaboration and employee support. Mike Janes, the Trail Blazers Vice President of Engineering and Technology told us, “We partnered with Jive to launch this solution because of your proven success in delivering communication and collaboration best practices.”

 

Although the team is renowned for their exploits on the court (which include 32 playoff appearances and an NBA championship), they’re nearly as well-known for their community involvement in Portland. Former Blazer great Bill Walton said, “Basketball is one of those rare opportunities where you can make a difference, not only for yourself, but for other people as well.” The Blazers organization has taken that sentiment to heart. Its stated mission is to “positively impact under-served kids and families where they live, learn, and play,” which includes the environment, education and sports. The Trail Blazers Foundation works with local nonprofits such as Girls Inc., Black Parent Initiative, and Latino Network, as well as Adaptive Sports Northwest and Community Cycling Center to help kids of all backgrounds, ethnicities and abilities to achieve their dreams. While it’s an honor to be working with a high-profile sports franchise, it's even more gratifying to see its collaborative spirit cross over into the organization's commitment to the community.

 

In business, as in sports, outstanding teamwork is the difference between moving the ball down the court or getting sidelined. To follow all the way through, your organization’s players must be aligned and driving toward the same goal. At Jive, we’re proud to be able to assist the Portland Trail Blazers in achieving their inspiring goals; especially when they hit so close to home. For our friends and colleagues at the Blazers, Happy New Year --this picture of Jive spirit and support is for you!

 

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2017.1.5_usergroup_people_meeting.jpg93% of communication is nonverbal. Our conversations, reactions and decisions are heavily driven by facial expressions, body language and tone of voice, which is why even in the digital age there is still no replacement for face-to-face interactions. This is just one of many reasons why user groups are so important – and yet they are still overlooked.

 

User groups are an invaluable opportunity for your customers to interact with you, build relationships and understand you and your product better. Not only can user groups be used as an educational opportunity to further customer knowledge and satisfaction, but also build customer success as they mingle with fellow customers who have stories and experiences to share. Getting the most out of user groups and ensuring long-term benefits requires careful planning and setting advocates up for success.

 

Sterling Bailey, a Solutions Consulting Director at Jive, gives 5 tips on how to run successful user groups, from concept to follow up. In this article you will find out why ownership of user groups are crucial, why providing tools to communicate and collaborate can make or break a user group and how to incorporate your advocates. No one knows your product better than your customers, and providing them with opportunities to share their success and obstacles are a great way to help other customers succeed in taking part in the success or avoiding pitfalls.

 

You’ll read about the benefits of including partners but also stressing the importance of not using user groups to sell to your customers. User groups are for networking, relationship building and assisting customers as best as you can. As Sterling Bailey points out, “this approach establishes to your customers that you’re interested and invested in their success.” Read the full article, whether you are looking to start a user group, strengthen the mission of your user group, or revive flagging interest in your user group.

For Christmas I received a journal called The 52 lists project. Unsurprisingly, the very first prompt is "List your goals and dreams for this year."  There's something about being prompted to answer this question every year for as long as I can remember that has scrubbed out any sense of obligation to fulfill any of my "resolutions." However, I do love journaling, so I dutifully went to work scribbling down a list.

 

After jotting down a few, my fiancé peered over my shoulder and frowned. "These aren't goals for 2017, these are things that you are going to DO."

 

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                                               My New Year's "Resolutions"

 

My (not so) clever retort was: "At least I know these will come true!" To be honest, I was so excited for 2017 that I didn't want to start out the year rehearsing all the ambitious promises I made to myself (the journal provided two full pages for all my goals ). I wanted to dive into the new year with excitement, anticipation and a healthy set of things to DO (not goals).

 

Here are some personal things I'll be doing in 2017:

 

  • Becoming an O'Meara (Hint: expect a name change in May! )
  • Visiting Kentucky for the first time
  • Taking up knitting again to make homemade Christmas gifts for next year
  • Turning 26
  • Studying Japanese at LEAST one hour a week
  • Getting a puppy (to be coming in June)

 

As a community manager here are some things I'll be doing in JiveWorks in 2017:

 

  • Assisting in launching and running new online learning courses for new members (or old members!)
  • Consistently writing helpful blogs in JiveTalks (let me know if you have any blog posts you would like to see!)
  • Making sure all ideas with over 50 points in Ideas for Jive are seen and considered by the right parties
  • Responding to questions in a timely manner OR finding someone who can answer the question
  • Connecting with as many of you as possible in JiveWorks, through blog post interview (such as How I Work blog series) and/or at JiveWorld!
  • Continuing to enjoy engaging in JiveWorks with the incredible collection of people from an array of companies, places and backgrounds

 

2016 was a great year, but I'm not too sad because 2017 is going to be even more awesome!

 

 

Okay, now that I've told you all about my year, how about you? What will YOU be doing in 2017? We'd love to hear what you are looking forward to in 2017 (work-related or not) so we can celebrate with you!

 

Now last but not least...

 

Happy New Year JiveWorks community! I look forward to this year with you!

 

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We all want to work faster, smarter and… alongside artificial intelligence? CEO of Xinfu and the host of BBC’s CEO Guru Steve Tappin recently traveled around Silicon Valley interviewing CEOs from a variety of companies to discuss artificial intelligence, new ways of working and the future for businesses. With this wealth of input and advice, Steve wrote an article about five lessons to be learned with direct quotes gleaned from the interviews.

 

One of the lessons brought up was “working agile,” and what Silicon Valley CEOs interpreted this to mean. Jive’s CEO, Elisa Steele, defined it as “going fast, failing fast and correcting fast,” while Aaron Levie, CEO of Box, described it as “how quickly you can pivot around issues and how you’re set up to change and adapt,” and Meg Whitman, CEO of HP, saw it as quick to action “you have to make a proactive decision, sitting back is not usually a good strategy.” All three CEOs interpret "working agile" differently, but they are all great definitions.

 

Steve Tappin’s article provides a unique collection of insights from several CEOs about the same questions. Seeing how each CEO is unique as a person and brings something different to the table is something anyone can learn from, whether you are a business leader yourself, or rethinking how you work. The strength of a company is built upon the skills of the employees and leaders, not just one person, so learning to connect these skills and utilize them through collaboration is the key.

 

Check out the article to learn more about digital disruption, soft skills, leadership coaching and the "Data-Driver CEO" type that has emerged in Silicon Valley – all through the eyes of CEOs from Jive, Slack, HP, Box and more.

Collaboration in the digital world is like baking cookies with all the ingredients in different rooms of the house. Most employees bounce around productivity tools -- from Word, to messaging clients like Chatter, and then into transactional business systems like Salesforce.com -- while their content is stored across an infinite array of platforms. The truth of the matter is that a company’s people and content cannot be connected if the tools they use are not connected.

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Solving that fragmentation challenge is exactly what we aim to do here at Jive. Our product team has built a powerful foundation through six pillars of innovation that set us apart from our competitors. These include our hub approach, powerful enterprise search capabilities, deep personalization, valuable analytics and insights, meaningful and intuitive end-user experiences and purposeful mobile apps:

 

image2.pngCollaboration Hub - Bringing your people, systems and ideas together

Fundamentally, Jive delivers a central destination site that integrates across applications to provide a unified view and bring your work into a common experience. That's why a Jive Interactive Intranet is not just a website, it’s a network and an activity hub. Between our out-of-the-box integrations with all of the most popular collaboration, communications, productivity and line of business apps (i.e. Microsoft Office 365 and SharePoint, Google Docs and Hangouts, Cisco Webex and Jabber, Salesforce, SugarCRM, ServiceNow, Zendesk, Marketo and more), and our robust platform support for custom integrations, Jive is the only vendor that can bring everything into one place where work gets done.

 

Stack players, on the other hand, most often end up becoming a microcosm within an organization. They cannot effectively capture corporate memory and make it visible and searchable across the entire organization. For that, you need a collaboration hub like Jive that is completely stack and platform-agnostic.

 

 

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Search - Enabling faster, smarter access to information

Jive captures social signals across virtually every interaction in the enterprise -- breaking down information silos across information that lives in different systems and tools. When you search, Jive understands your work patterns, the workspaces you're engaged in and your connections and non-connections, along with all of your explicit search inputs. By juxtaposing your own social graph against the larger enterprise "work graph," our search engine unearths relevant ideas, content and experts that would have otherwise been invisible to you.

 

 

 

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Personalization - Finding the news, content and people that matter most

When it comes to content discovery, Jive goes beyond search to offer up valuable information even when you are not explicitly seeking it, and to deeply personalize the experience for each and every individual. Our machine-learning based Recommender Engine surfaces the most relevant (and trending) content, connections and places right within the context of wherever you're working in the moment -- whether that be your news stream, a document, a discussion or a project -- so that you can do your work faster, smarter and more decisively. In addition, our new intelligent profiles use pertinent content, data and information to further graph your network and build connections. Jive keeps you in the loop with content that directly impacts your role, up-to-date on what your peers are working on and tapped into your company's corporate memory.

 

 

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Analytics - Uncovering insights about workplace interactions

Jive's community health and adoption reports are also fed by a workplace's social graph to help your company's management understand if they are realizing the full potential of their Interactive Intranet. Unprecedented in the industry, the engagement analytics we released last year help executives understand the connections and interactions between groups of people (by office, by tenure, by department, you name it). And finally, our new personal analytics help each individual see the impact of their work (based on the health and vibrancy of their personal network) and make more informed decisions.

 

 

Jive is set up to help everyone seamlessly connect and collaborate with people, content and information across their business ecosystem or network. As we've described above, our solution does this through several smart services that can be leveraged according to your business needs, most notably Jive's analytics, personalization and search functions. So what about the usability of our product?

 

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End-user Experience - Bringing together intuitive workstreams

We're proud that Jive has always been recognized for its top-notch user experience. With every release, we invest in making our interface simpler, more functional and more delightful. For example, we bring together logical groupings of applications, content and individuals or teams into workspaces based on meaningful business objectives. These cater to specific functions or programs (i.e. Sales, Internal Communications, HR, Employee Support) in order to bring about broad and strategic impact on employee engagement, employee productivity and organizational culture. Work gets done enthusiastically, productively and effectively because we make the whole getting-work-done experience purpose-centric.

 

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Mobile - Staying connected anywhere, anytime, and on any device

These workspaces are not just available on the desktop but also in enterprise-ready mobile experiences. Jive's mobile app isn't just for content consumption, it is a full-blown solution that lets employees stay productive anywhere -- something that's important these days with deskless work on the rise. How you interact with our product is important to us, so we do our best to deliver a purposeful, device-agnostic experience.

 

 

Today, business innovation demands non-routine, inter-departmental, cross-system spanning work that is powered by better discovery and smarter context-sensitive insights. Connecting people, content and ideas to business processes by making work visible, searchable and memorable from any device  is something that only Jive, the collaboration hub offers. The powerful interactive intranet that Jive enables via its six pillars of innovation helps work get done more effectively in both formal and informal settings across enterprise boundaries.

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This is how the Jive Collaboration Hub works, bringing all your ingredients into one place, regardless of whether you prefer chocolate chips, macadamia nuts or any other tool to bring about the finished product.

 

 

So... What do you think?

 

Do these key capabilities reflect how your organization uses Jive? We love to hear about how customers are benefiting from our innovation, so please don't hesitate to share your story in the comments below!

Here at Jive we believe providing a personal touch in business is absolutely crucial. People want to deal with people, not a company. People want to build relationships, connect with others and even foster new friendships. How high is this priority in your business or Jive community? Regardless of whether your community is populated with employees or customers, a personal touch is always appreciated.

 

I recently visited three jewelry shops to purchase wedding bands where all the choices and prices were similar enough that my fiancé and I weren't swayed one way or the other. So how did we choose the shop? The jeweler's personal touch. Purchasing a wedding band is more than a one-time purchase. Polishing, sizing, upkeep and giving someone your business is no small commitment – it's a business relationship. We chose our jeweler because we appreciated his candor and honest advice. Rather than simply take the order and handing us rings, we built a friendship through stories and he made it his priority to include us in the entire process (including assisting him in polishing the ring!).

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JiveWorks is also no small commitment to Jive. During the month of November our CEO, Elisa Steele, was featured on the cover of Smart Business Northern California where she talked about helping "customers maximize technology without losing the personal touch." We strive to include a personal touch in every aspect of Jive, because you – as people – are important to us. Elisa Steele discovered the joy of making people happy at her first job scooping ice cream in high school and has been driving Jive with the same passion and dedication. This is why we believe so strongly in our product to bring the workplace together in collaboration: people working with people.

 

So how do we include a personal touch in JiveWorks specifically? Some ways I try to include a personal touch is through interactions, answering questions, listening to your ideas in Ideas for Jive  and meeting as many of you as possible at user group meetings or JiveWorld.

 

What about you? How do you show a personal touch in your community?

 

Read Elisa Steele's article in the Smart Business Northern California magazine to see how she drives our business by connecting with employees, customers and utilizing technology to maximize collaboration.

It's been a while since our last interview... but I'm excited to present our first How I Work interview in JiveWorks! Brennan Kirby hails from Canada, working for TemboSocial - which happens to be one of our treasured partners! When he isn't traveling the world, he is traveling around the US. As an outdoor person myself, we ended up chatting for an hour on Skype exchanging travel stories and how we ended up where we are in our career. It was really great getting to know Brennan Kirby, and I hope you enjoy getting to know him too!

 

Where do you work?

I work at TemboSocial, a Toronto-based enterprise software company offering Jive Add-Ons that enable advanced survey/form/poll, employee recognition and ideation capabilities in internal and external communities.

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How would you describe your current job?

I’m responsible for Business Development at TemboSocial and I spend my days meeting with prospects and clients to understand their community use cases/objectives and present TemboSocial's Add-Ons that leverage Jive for integrated, purposeful programs that drive participation, engagement and adoption.

 

 

What about your community/communities are you most proud of?

I am most proud of the incredible programs and engaging campaigns our clients deploy with our Add-Ons. For example, one of our large enterprise clients was able to unify all of their employee recognition programs - peer-to-peer, manager-to-employee, nominations, and awards - inside of their Jive social intranet using TemboSocial Recognition. The seamless integration with Jive leverages the platform to automatically share recognition stories via Activity Streams, and by surfacing employee stories of success and achievement, it's helping the organization promote the repeatable behaviors tied to business success. This visibility encourages likes/replies/comments from the community and allows employees to build their personal legacy.

 

 

How do you balance work and life?

I definitely try to keep a healthy work/life balance in place. While hard work is important, I'm a firm believer in the need for undistracted personal time dedicated to nurturing rich relationships with family and friends.

 

When I'm not working, you'll find me at the movies (big film buff here!), hanging out with friends, or hiking Toronto's vast urban ravine network. If you're a movie lover, the Toronto International Film Festival (or TIFF as it's known) draws thousands of celebrities, Hollywood power players, and hardcore cinephiles to our great city every September. This year I saw 10 films and the standout was La La Land, starring Emma Stone and Ryan Gosling. It won the People's Choice Award at the festival and I can't wait for the world to fall in love with this movie when it gets a wide release in December. If I were a betting man, I'd put my money on a Best Picture win come Oscar time.

 

My partner and I also love to travel and we usually try and plan one big trip and a few long weekend getaways each year. This summer we visited Prague, Vienna, Amsterdam and Dublin (Here we are at the spectacular Cliffs of Moher on Ireland's rugged West coast) and next year we're planning a trip to Portugal's Azores islands.

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What's your computer situation... Do you use a Mac or PC (or something else)?

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I use a 12’’ MacBook as my daily driver and I absolutely love it. For my needs, it truly is the perfect machine -- more capable than a tablet with a super portable, ultra-thin form factor that is fun and modern.

 

 

Tell us what you use for your mobile device?

iPhone 6s 4.7 inch. Sensing a trend yet?

 

 

Pick one word that best describes how you work.

Connected. It's the nature of my job of course, but I also genuinely love connecting others with contacts in my professional and personal networks. The other week I was happy to connect a friend who was travelling solo in London with the lovely Dina Vekaria, who generously invited her to pop by Pearson's office for tea and a visit to their beautiful rooftop terrace. How's that for the Power of Connection?

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Besides Jive, what apps/software/tools can't you live without?

The usual business tools like LinkedIn for networking and Hubspot for CRM and we're always jumping on Hangouts for team chat/video calls. I'm also a huge Words With Friends fan (My handle is @brennankirby on there if you're up for a challenge! I'm undefeated against Jeopardy! Champion Scott Shive - just sayin' ) and of course all the usual social apps like Facebook, Instagram and Snapchat.

 

 

Do you have a favorite non-computer gadget?

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It just arrived the other week so I might be jumping the gun a bit in calling it my favorite but I had a chance to take DJI's new Mavic Pro out for a spin over my old home town this weekend and it did not disappoint. Here's a quick video I put together:

 

 

Anyone else in the JW community into aerial photography? Let's connect!

 

 

What do you listen to while you work?

Most days I listen to the hum of my coworkers collaborating in our open-concept office space. When I need to tune out and really focus I’ll pop my headphones in and listen to an upbeat playlist on Spotify.

 

 

What's your sleep routine like?

Arianna Huffington would be disappointed to hear that I often get by on 6 hours of sleep a night, but it works for me.

 

 

Are you more of an introvert, ambivert or extrovert?

I am definitely an introvert but I've learned to push myself out of my comfort zones to suit the crowd and environment I'm a part of. In her hilarious new book The Girl With The Lower Back Tattoo, Amy Schumer has a chapter on introverts that's a fun read for anyone looking to better understand what makes us oft-misunderstood introverts tick.

 

 

What's the best advice you've ever received (and from whom)?

When I was little my dad gave me the best advice I’ve ever received; If it sounds too good to be true, it probably is. Learning this at a young age gave me a healthy sense of skepticism and fostered a lifelong curiosity to better understand the world around me.

 

 

 

Thanks for sharing, Brennan! I look forward to meeting you in person at JiveWorld17!

Doing well is the result of doing good” was said by Ralph Waldo Emerson in the 19th century about capitalism. I believe strongly in this philosophy and have looked to it to guide me when facing the harder decisions. If you do the right thing today, it will, in the end, deliver the best long-lasting result.

 

Humana is a Jive customer who practices this approach. With millions of customers and billions of dollars in sales, the world’s leading health and well-being company puts its money where its heart is. On tough issues like hurricane and flood relief to supporting homeless veterans, Humana gives back again and again and values people at the core. Earlier this year, the Human Rights Campaign recognized Humana as one of the best workplaces for LGBTQ equality in its annual Corporate Equality Index.

 

One of the ways Humana is able to champion its humanitarian efforts is by utilizing a combination of several Jive-powered internal and external communities to build relationships and trust between the people who make it all happen: employees, partners and their customers. Mike Bellissimo, enterprise vice president at Humana, explained at our recent Jive Executive Advisory Board meeting, “Communities establish trust, and that trust enables partnership.”

 

Humana supports employees with an interactive intranet, called “Fuse,” to bring thousands of dispersed, diverse associates together to collaborate, find content and share expertise, no matter where they are. “They know they can ask questions. They know that they can find the solutions they need,” says Humana Digital Innovation Manager Sabrina Deitch. “Jive is, for us, the ability to connect the right people, the right content at the right time, all through one single front door no matter what their location may be.”

 

Humana employees work hard to prove every day that doing good and doing well go hand in hand. Thank you, Humana team, for our partnership in innovation and good!

 

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Today, leading global technology research and advisory firm, Ovum, announced that it has ranked Jive's Interactive Intranet platform as a leader in its Ovum Decision Matrix: Selecting an Enterprise Social Networking Product. This recognition is in no small part thanks to YOU – our amazing JiveWorks community. Without your support, interaction and feedback, we wouldn't be where we are today.

 

The Ovum report states that Jive's collaboration hub "advances the company's vision of enabling people to work better together in connected, collaborative, secure online communities." While most of you manage your own internal or external communities through Jive, the JiveWorks community embodies our mission of connecting and collaborating even though we are all from different companies and geographical locations. The best part? "Jive provides enterprises with a unified user experience that can extend beyond a single organization or entity, making it invaluable to those organizations comprised of multiple different business units, ventures or brands." Not only can you bring various tools into your communities, you can collaborate with other like-minded people regardless of company, location or industry.

 

I am so proud of our JiveWorks community, where we all do our best to support, care and collaborate with each other. It doesn't matter what your position is, what company you work for or where you are located. Your personalities, brilliance and humor inspire us to do our best work every day. I'm so thankful for each person who takes the time out of their day to answer a question, post a blog or dive into the discussions here on JiveWorks.

 

Thank you everyone in the JiveWorks community! You are truly awesome!

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