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Jive Talks

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This week, I had the pleasure of attending Advertising Week in New York, the advertising capital so to speak.  Before joining Jive in Portland, I spent many years in this dynamic, loud and colorful city, working in the ad world.  While it's always changing and somewhat chaotic, it remains a small world, as you see some of the same faces year after year.  Aside from the familiar though, it was also great to witness the new in all its forms - talent, companies and conversation.  Here are some of my favorite moments from this year's big event:

 

Arriving at the Thomson Reuter's building in Times Square for our first panel discussion, my colleague Molly Elwood and I couldn't help ourselves and snapped a few photos of the legendary Times Square Ball. The view was incredible and geared us up even more for the exciting things to come this week.

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Next came the #SeeHer: Marketers Lead Positive Change panel led by Bob Liodice, CEO of the ANA. It was great to see top marketing talent from all sorts of B2B and B2C companies, including a strong representation from the tech space from Anna Griffin, SVP of Corporate Marketing at CA Technologies.  Anna stressed the importance of diversity in the workplace, specifically in tech, giving business a true leg up. "The unconscious bias is so powerful," Anna said and the company sets out to make strides to dispel it--putting talented women into engineering and decision making roles.  This is something that relates to working at Jive, as I see great examples of strong, intelligent women on our executive leadership team, in engineering, marketing and beyond.

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My next dose of inspiration came from the Building Connected Stories panel at the Times Center stage, featuring top advertising talent and big names in media.  This particular talk was led by Margo Georgiadis, President of Google, Americas and touched upon the importance of mobile innovation in content programming.  I particularly loved the VR references that were very much a theme in many of the other events at Advertising Week, as well. Aside from that, precision and purposeful targeting was cited as a strength of mobile.  Marie Gulin-Merle, CMO of L'Oreal USA said it well when she stated, "delivering the right message in the right context and order" is hard to do but when brands get it right, there's big rewards.

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I ended up hanging around the Times Center stage some more for the Creating Connections that Count panel, moderated by Carolyn Everson, VP, Global Marketing Solutions at Facebook. It was humbling to hear Carolyn start her talk by admitting to their recent video measurement error and publicly apologizing again to the audience, made up of the advertising community.  After she got that out of the way, she talked about the different ways Facebook is experimenting with content (including live video) followed by a panel of brand experts, leading the charge in mobile ad innovations.  While the common misconception is that a smartphone screen can be limiting when it comes to producing compelling advertising, Brad Jakeman, President of Global Beverage Group at PepsiCo said "doing the same thing you did the year before is the riskiest strategy you can take. I think we can probably be even more creative on a 4 inch screen than ever before!"

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Lunch was next, and while the unlimited amount of food options in NYC can be daunting, Advertising Week made it easy for us through their awesome line up of sponsored food trucks.  My fabulous wood fired pizza and chocolate chip cannoli you see above was brought to us by Sizmek, ad management platform, and it was just what I needed to recharge. Plus, it really is true what they say - that NY water makes for the best pizza crust.

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Wrapping up my first day in the same place I started it, the Thomson Reuter's building, I sat in on few discussions about women in business and advertising. The topics we discussed ran the gamut from effective examples of "femvertising" to furthering female professional advancement, to stories from leading women entrepreneurs. It was inspiring to hear that in terms of advertising, portraying women in a true, realistic light versus in a superficial and sexualized way is not only the right thing to do, it's profitable for business--positively impacting sales. I think this is a good lesson for us marketers working in the tech space, and not being afraid to experiment with representations that go beyond the typical tech male in a t-shirt and jeans.

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Day two of Advertising Week kicked off with an electrifying debate, about the previous night's presidential debate led by news anchor, Katie Couric. While inevitable political banter pursued, I especially enjoyed the talk because it showed the election from the perspective of the modern, digital consumer. Advertising and earned media coverage was of course touched upon, equating this year's presidential debate with some of TV's most compelling programming.

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Once again sticking around at the Times Center, the presidential debate panel was followed by a compelling talk about CEO Connectors, highlighting how key changes in the advertising and technology landscape change how we talk to different audiences.  It was amazing to see top agency, brand and entertainment talent represented.  You may recognize Padma Lakshmi, the face of Bravo's series, Top Chef, as she reflected on the way she started in programming and how she works with top brands to thoughtfully integrate them into the show.  We also heard from business leaders such as Susan Gianinno, Chairman of NA Publicis Worldwide who expressed that incorporating more diversity into their company is not only good for their work culture but that it also furthers innovation.

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Lunch time was rather rushed but I managed to sneak away for a few minutes and indulge in a delightful, peanut butter shake from my East Coast fast food favorite, Shake Shack.  It was just as delicious as I remembered it to be, so if you happen to find yourself in NY, give it a try.

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Another big highlight of the day came at the very end, as I got to see my past colleague Pam Grossman from Getty Images speak about Media for the Future Woman.  The talk focused on the way women are portrayed in media visually, and we got to see and hear about a few cliche as well as breakthrough ways brands can portray the future woman.  It was interesting to hear about new visual trends brands should be paying attention to, illustrated by photos of women surrounded by technology that makes them appear almost supernatural. I found this interesting, especially from a technology company perspective and how we think about showcasing our products and solutions.  We also got a copy of Glass, a new pop up publication full of trends and insights, "critical to shaping the future of women." I'm still enjoying my copy.

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Truly saving the best for last, I also got to experience the power of the ultra smart and charismatic Arianna Huffington as she interviewed business visionary and entrepreneur, Mark Cuban. It was fun to see their lively discourse, Arianna heckling Mark about the presidential debate but also getting some amazing insight into his investing strategy and some of his best business collaborations. Not surprisingly, the companies he's most excited about stem in technology and healthcare. Mark referenced a quote that really resonated with me: "perfection is the enemy of profitability," and I aim to apply that to my work and personal life.

 

I hope this summary has piqued your interest about the people, companies and ideas influencing today's marketing and advertising landscape. I know I've learned a lot along the way and hope to bring some of these insights back with me into Jive - you may just be seeing some of them come through in our future marketing so be on the lookout for some kickass women!  And feel free to peruse future Advertising Week events on their site or watch the video stream from this week's discussions.

Over the years, a lot of very smart people have pronounced email dead. Yet, despite the fact that it’s a known productivity killer and makes frequent users far less effective at their jobs, it keeps coming back again and again. Email isn’t dead. It’s undead. Like a horde of zombies, the messages keep coming, relentlessly hammering company inboxes, day after day, night after night.

 

“Like the pager, fax machine and landline before it, as a communication and collaboration tool, email has seen better days,” says David Macmillan, Jive’s Head of Global Sales, in his new article in the Financial Times. So why are we still battling it? One big reason is familiarity, he says. “When executives are faced with the choice of sticking with email or adopting new ways of enhancing communication and collaboration within their organizations, time and again, they fall back on the old standby.”

 

While only 16% of leaders are satisfied with their ability to measure the effectiveness of their internal communications, most plan to increase their organization’s reliance on email in the coming years. Perhaps the most tragic part of all is that IT departments have already identified a better solution: the interactive intranet. A recent Jive survey found that 88% of CIOs ranked interactive intranets as superior to email.

 

Companies that scrap email in favor of technologies that enhance employee collaboration thrive, while those that don’t are in real danger of being eaten alive. You’re already facing hungry competitors seeking to consume your share of the marketplace, so why would you take them on with a glossy-eyed, disengaged workforce that spends its time batting away mostly-useless communications?

 

To learn more about how to get rid of email in your organization once and for all, read David’s article, “Is This the End of Internal Email? (Hoorah!)” in the Financial Times.

 

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We’ve come a long way from the days when our ancestors swapped tales of the hunt around a campfire or merchants traveled thousands of miles along the ancient Silk Road to sell their wares. Today, we can instantly share hilarious cat gifs with friends around the globe on social media or get our retail needs met online anytime, with next day delivery. Yet, despite digital’s reach, one thing hasn’t changed – authentic connections are still the best way for marketers to convince prospects; and those are made face to face. It’s those personal connections that have allowed businesses to build trust with customers for as long as there have been both businesses and customers.

 

When it comes to closing a sale, conferences, conventions and meetings beat out webinars, videos and online presentations by a mile. But don’t count technology out – it’s the perfect way to support your event, from the planning stages until long after attendees have packed their bags and headed home.

 

In her latest article for Business 2 Community, Kim Celestre discusses how you can use tech to build excitement for your event while gathering powerful insights that will help you plan future campaigns. During the event, she’ll talk about the ways you can bring offline conversations online and broadcast the festivities to the world in real time. After the event, she’ll show you the tools that will keep you connected with attendees and help you carve up all of the social and video content you collected to create even more value for your brand.

 

As an event manager myself, I thought Kim's article was a great read going into the fall conference season! To learn more, read “Building an Event Community: Telling Your Brand’s Story with Technology” at Business 2 Community.

 

For human resources, it’s the crisis in employee engagement. For corp communications, it’s the struggle to inform and align an increasingly diverse, dispersed workforce. For IT departments, it’s the challenge of digitally transforming their companies while managing a disparate, ever-growing patchwork of systems that complicates life for IT staff and business users alike.

 

That may sound like many problems, but when you get down to it, it’s just one: fragmentation.

Is your company news reaching all of your employees?

 

In a perfect world, strategic alignment would be a given. All employees would know what your company is doing, where it wants to go, how it plans to get there and how to play their part. Not only would people understand the mission, but they'd feel invested in it and committed to it. In an era where companies encourage different types of workstyles from everywhere around the globe, they're starting to experience difficulty in getting everybody on the same page. Communication is becoming fragmented, which directly affects the health of the organization.

 

Only 14% of employees understand their company’s strategy and direction. (Smither)

 

Corporate communications professionals are doing their best to bring their companies together, but they're hamstrung by aging, inadequate tools:

  • Email blasts get lost in overloaded inboxes
  • Static intranets don't get enough adoption
  • One-way communication channels decrease employee interest
  • ...And, nothing can be measured!

 

It's time to remove fragmentation with the right technology.

 

There's a way to improve communications and get the job done with new technology. In From Fragmentation To Connection, we discuss how a new kind of intranet – the interactive intranet – can serve as a digital hub, bridging the chasms that Communication teams and executives might have when trying to get the business together.

 

Read the eBook now: How IT, Corp Comms & HR Unite Companies With Interactive Intranets

How are you preparing for digital disruption in your workplace?

 

And better yet: two Jive customers made the list.

 

Every year, the Association of Support Professionals (ASP) recognizes the top ten best web support sites in the world. This year, our very own Jive Community, along with Esri and LANDESK's communities, were recognized in this honor.

 

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And the crowd goes wild!

 

From the press release:

 

“What customers want is straight-forward, simple support that requires minimal effort to get the answers they need,” said Alfred Hahn, executive director of the ASP. “This honor is well-deserved for Jive, as the company provides just that—not only for its own customers but for other businesses that we’ve recognized with our award over the years. Jive’s community fully demonstrates best practices and excellence in online service, including integrated search, personalized repositories of recommended content and an intuitive, mobile-enabled interface.”

 

So please join me in congratulating the people that make these kinds of wins possible... each of YOU.

 

That's right. Without your support and passion for improving your own communities, we here at the Jive Community wouldn't constantly be striving to make the support process and product even better.  Special shout out goes to the community managers and their teams at both Esri and LANDESK.

 

Check out the full announcement to bask in the glory: Jive-Powered Communities Recognized in 2016's Top Ten Web Support Sites 

 

And here's to seeing more Jive-powered communities make the list next year!

Elisa.jpgJive's fearless leader and CEO, Elisa Steele, recently sat down with a handful of journalists, including ones from Huffington Post and IDG Connect, and shared some insightful advice for young professionals and C-Suite execs alike. I had a chance to read up on these interviews and was pleasantly surprised about what I learned about the woman in charge. Here are some of my favorite highlights and things I didn't already know about Elisa Steele (and if you did, you get a gold star!):

 

1. While you may regard her as a marketing maven, rising from the ranks through marketing leadership roles at companies like Skype, Yahoo!, and Jive, Elisa Steele's first job was actually in enterprise sales at AT&T.

 

From Elisa on IDG Connect:

"In my first job out of college as an enterprise sales representative at AT&T, I learned that being prepared and getting to know your customers inside out was critical in succeeding and gaining trust in business relationships. I think this is truer than ever for people starting their careers today. Don't get so caught up in the technology you're building that you lose focus on who is using it—everything comes back to people and human behavior."

 

2. Elisa Steel is a former Jive customer turned Jive employee. (Bonus points if you know where she was a Jive customer before!)

 

From Elisa on Huffington Post:

"My best employment experiences were at companies where I truly lived what they develop and sell. Skype and Jive had that in common for me. At Skype, I used the product as part of my everyday life experience, and cared deeply about it. I could genuinely relate to what the brand was all about — and what it needed to be for people. It is very similar at Jive because I was a previous customer who used the product to connect and unite employees. I already knew the incredible impact it can have for teams, functions and leaders — and how it truly empowers people to work better together. I felt connected and committed before I even walked in the door."

 

3. Elisa Steele doesn't believe in work-life balance. What?!?!

 

From Elisa on Huffington Post:

"Ha! I don’t believe in work-life balance. Life is just life! Work plays a big part, but so does family, friends, community, and all the other things that are important to you. I’m a career-minded person so work will always be a part of my life."

 

And there's plenty more advice where that came from. Be sure to read her full interviews on Huffington Post and IDG Connect for bonus Elisa trivia facts and words of wisdom:

 

Women in Business Q&A: Elisa Steele, CEO, Jive Software - Huffington Post

C-suite career advice: Elisa Steele, Jive Software - IDG Connect

When it comes to employee engagement, opting out is no longer an option for communications leaders. Providing employees with key corporate updates is more important than ever, but today’s workers want even more. People desire a platform where they cannot only get information, they want a place where they can talk back.

 

When you consider the fact that companies with highly-engaged employees are 21 percent more profitable and outperform peers with anemic engagement by 147 percent in earnings per share, you can’t help but conclude that two-way communication is key to delivering breakthrough business results. But, because today’s organizations have long-since outgrown executives’ ability to connect with employees one-on-one, leaders more accustomed to handshakes than hashtags must overcome some challenges.

 

In my new article in CommPro, I discuss how corporate communications and HR teams play an important role in coaching and enabling executives to succeed in this new work environment. By helping leaders fine-tune their preferred mix of communications channels and tools to best suit their personality and objectives, you’ll ultimately increase overall employee engagement for the company—and get in on some of those big gains as well.

 

To learn more, read Engagement Starts at the Top: 3 Ways Leaders Can Improve their Communications. http://www.commpro.biz/corporate-insights/creating-a-more-engaged-workplace/

 

Hope you enjoy and would love to know what other tips you have on this topic! 

humana.jpgJive's corporate communications team recently sat down for a Q&A with Humana, a leading health and well-being company focused on making it easy for people to achieve their best health with clinical excellence through coordinated care. Humana uses Jive for not one, not two, but a whopping SEVEN business use cases, with internal and external communities galore, making Jive their swiss army knife for collaboration and communication technology. Here's a quick run down of their use cases:

 

FUSE

Use case: Internal, Sales Enablement and Collaboration

Overview: Connecting sales reps and identify subject matter experts, enabling two-way communication between Sales and support business areas

 

Hatch

Use case: Internal, Digital Center of Excellence

Overview: Central employee hub for document collaboration and leadership blogs.

 

MyMedicareAnswers.com

Use case: External, Support

Overview: Providing expert answers about Medicare to anyone aging in to Medicare or to their caregivers.

 

HumanaVitality

Use case: External, Customer Service (2 communities)

Overview: Providing customer service for those enrolled in Humana's health benefits rewards program, HumanaVitality.

 

Clinical e-Collaborative

Use case: External, Private Partner Community

Overview: Providing a way to connect selected medical providers with one another and to provide important data to them related to their practice.

 

GSO

Use case: External, Private Support Community

Overview: Providing a support portal for employer health benefits administrators and members insured through those employers.

 

If ANY of these use cases align with yours, the Q&A is definitely worth the read. It also includes a great video interview with Sabrina Deitch at Humana where she goes into more detail about their FUSE community.

 

Check out the full interview and video with Sabrina Deitch and Jeff Ross here:

 

Jive Helps Improve the Health of Humana’s Internal and External Communities | Jive Software

ThinkstockPhotos-528912136(1).jpgAs many of you know, I'm the internal community for Jive's very own interactive intranet, Brewspace. My job is to design, implement, and operationalize strategic use cases for Brewspace, with a strong emphasis on enhancing employee communications and engagement. My day-to-day consists of tuning into and supporting our community, attending meetings to ensure business alignment, creating high-value content that teaches our community members or communicates a company-wide campaign/announcement, and pulling performance metrics and reports for executive summaries. To all my fellow internal community managers out there, this sounds familiar, right?

 

Then you're probably familiar with the following interaction with a certain type of community persona; the ones who are team managers, program owners, and department leaders. It starts off with a direct message, a 1:1 meeting request, or, god forbid, an email:

 

"Hey! How do I go about setting up a group? I want to create one for my team (or project, or whatever). And can you help me make it look good?"

 

*sigh* This is always a tough one. Because we all know that it's quite easy, almost too easy, to create a new place for team and project collaboration. It's certainly not hard to figure out, and once they do, they assume that launching a place is all about how it looks. In the beginning, not many people are considering beyond the look and feel... It's interesting how often I get the initial blank stares when they are asked about the audience, it's purpose, and how a place should be maintained and nurtured.

 

While I've offered 1:1 training's and consulting for anyone who owns large scale use cases and program, I also decided to create some self-help documentation and templates to help guide Jivers through the process of setting up a new place, and more importantly, setting their expectations regarding the ongoing commitment required once their places are created. Because after all, making it look good is only the icing on the cake.

 

I've decided to share this consulting process and these training assets with you, the Jive Community, in hopes that they might be relatable and valuable to your own interactive intranets.

Consultation vs Self-Help:

When helping community members self-centralize and create places for team collaboration, it’s important to understand when to step in and offer 1:1 assistance. There’s a fine line between doing everything yourself and expecting your community to help themselves. The former ensures governance and consistency, but can easily consume all of your time. The latter could easily turn your community into the wild wild west, full of places that are unmanaged, ineffective, or unused entirely.

 

For Brewspace, I opt towards consultation for any major use cases like company onboarding, strategic alignment initiatives, department portals, ideation for company wide cost savings innovation etc.  In those use cases, I typically sit down with a program owner and ask:

 

  • What is your goal?
  • What 2-3  major activities, engagement can the user expect from this community?
  • How much resource do you have to commit to an editorial calendar, content creation and the ongoing moderation?
  • How frequent do you want to surface your community activities at the company wide level?

 

This first phase takes the longest because it forces people to think about the tactics of the program itself rather than thinking about how a place should look.  Once I have answers to those, I'll recommend either to implement their program in an existing Place within the community, or create a new Place.  I'll then create a wireframe, take a stab at the initial design, then request feedback until the stakeholders are happy.  We'll then launch it and I'll create a data sheet for it for other Jivers to learn from for their initiatives. By investing 1:1 time in the marquee use cases and creating these data sheets, I can scale this training and support material to anyone else who is interested in creating their own place on Brewspace.

 

In reality, there’s no universal formula for knowing how much time to spend creating places yourself versus teaching your community to help themselves. Every community will be different. But in both 1:1 consulting and self-help, the key message that I keep reinforcing is: It's not only about launching a program but about the ongoing engagement.

The Result: Places with Purpose

To help provide you with a running start, I’ve shared all of the data sheets I’ve created for my own community members to help them create places with a purpose. You can use these as a starting point when creating places that support department communication and collaboration or simply guide people to see if this is something they are ready to sign up for.

 

Example: Guidelines for Place Creation and Ownership

Interactive Intranet Profile at Jive: Marketing (Home)

Interactive Intranet Profile at Jive: Marketing - Marketing (global  private group)

Interactive Intranet Profile at Jive: Marketing - International Marketing

Interactive Intranet Profile at Jive: Marketing - Growth Marketing and CMR Program Center

Interactive Intranet Profile at Jive: Marketing - Creative Services

Interactive Intranet Profile at Jive:  Corporate Communications and News

Interactive Intranet Profile at Jive: Marketing - Onboarding

Interactive Intranet Profile at Jive: Marketing - Corporate Events

In April of 2016, Starwood Hotels replaced their existing intranet—an old, out-of-date platform with no mechanisms for two-way dialogue or engagement—with Jive's interactive intranet. With everything they needed to support collaboration for their 250,000 plus employee community right out of the box, Jive's cloud solution made deployment simple, and the entire project stayed on schedule—and within budget. Now, four months later, the old "megaphone" platform is a distant memory, and Starwood's employees are taking advantage of the powerful collaboration capabilities the Jive interactive intranet provides: people are exchanging ideas, connecting with one another and building community in unprecedented ways.

 

Check out our video featuring Starwood's VP of Enterprise Systems, Brad Carr, and learn how Jive solved major pain points in their previous platform and is helping make Starwood a better and more fun place to work for its employees across the globe!

 

 

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Employee Engagement

All companies want it but few find it - at least to the level they really want.  And why?

 

Everyone has their theories on how to nurture employee engagement.  Usually, it comes in the form of a program or personality test or a new benefit (like child care).  And yet employee engagement is crazy low.  Why is that? Almost everyone is confusing two words:

 

Satisfaction & Engagement

 

What we are usually fighting is Dissatisfaction, or another very similar term, Disengagement. They kind of go hand in hand. Either way, it's what we are trying to avoid.  We assume that because the employee programs we put into place take employees out of those states that they will automatically put them into a state of Engagement.  But that's where most people err.  Rather, these programs often put them into more of a limbo land between Dissatisfaction and Engagement called Satisfaction.

 

So rather than creating "Engagement programs" they inadvertently create "Satisfaction programs."  And in fact, the Satisfaction programs work perfectly, except that management was expecting Engagement-level results.

 

When a company goes from Satisfaction to Engagement, it turns out that they actually shy away from programs and start working on the core culture in more meaningful ways.  They start designing and crafting the environment rather than slapping on lame programs.  Creating an engaged workforce isn't a "force on our employees" type initiative, but rather they create an environment that will allow their employees to be engaged.  Why is it so rare?  It isn't a "check the box" activity.  It is a sustained mentality and purposely designed set of circumstances.

 

And that isn't an easy thing to do.

 

Watch the video below for a better explanation for the difference between these three states.  Share this video with your colleagues and employees so they can understand why their employee programs may not be working.  Then together, you can reevaluate the programs you have in place right now.

 

 

(For a more in-depth look on this subject, check out the original post from my blog.)

 

Since this is a community of community managers, I'm know I'm preaching to the choir.

 

So let me ask:

 

  • Has your company broken through from the state of Satisfied to Engaged employees?
  • What made the difference?

Wannabe Jiver.jpgIt's that time again: time to turn the spotlight on another Jive Community member in the How I Work blog series. This one features someone I lovingly refer to as the poster-child for JiveWorld16: Dina Vekaria . You may recall Dina when she dropped the mic on all other #JW16 social media activity with this now-infamous dubsmash, winning Most Valuable Tweet of JiveWorld.

 

But despite her JiveWorld fame, Dina still has time for the common folk like me. So I managed to sit down with her to learn more about how she works. Here's what she had to share, in words, gifs, and videos:

 

Emilie Kopp: First off, let's tell everyone where you work.

Dina Vekaria: I work in the London headquarter offices of Pearson, a company dedicated to to helping people improve their lives through learning.

 

EK: How would you describe your current job?

DV: It's fun, creative and hard work, but I love it. This is how creative I can get:

 

 

 

EK: So how do you use Jive at Pearson?

DV: Jive is how how we communicate with each other as employees. It’s how we network with each other.

It’s how our senior leaders can communicate relevant messages either locally or globally. It’s how we can have our water-cooler moments between the UK and Brazil, the U.S. and Australia, Spain and South Africa.

 

EK: Wow, I really love that last bit. It really captures what an employee community is all about.

OK, so switching gears: What's your computer situation when you work? Mac vs PC?

DV: Mac of course. In fact, my house is an Apple lover’s dream! iPods, iPads, Macbooks, Apple TV, Apple watches, galore!

 

EK: So I'm assuming your mobile situation as dominated by Apple products as well?

DV: Yes. iPhone and iPad. I tried getting into Android, but I kept coming back to Apple.

 

EK: Besides Jive, what are the apps/tools you can't live without?

DV: Starbucks (keeping my priorities clear here), Photoshop, Illustrator, Premiere, Pinterest and of course, all my social apps. I love to share! Follow me on Twitter,  Instagram, LinkedIn, Snapchat: @dinavekaria.

 

EK: How do you stay organized?

DV: Spreadsheets galore! My teammates will confirm this obsession. I have a spreadsheet for everything, all our project plans, upgrades and updates on Jive. I even go as far as having one for my banking, food tracking and shopping lists for when I’m in the U.S. I love a good formula.

 

EK: What do you listen to while you work?

DV: Music is life to me. I listen to music all day, everyday. I have a very eclectic taste in music, it ranges from R&B, Hip-Hop, Pop, House, Dance. Right now, whilst I’m writing this response, Spotify is playing The Weeknd “Can't Feel My Face”. This song reminds me of JW16, when Maren Beckman and I went crazy at Drais for this song.

Dina & Maren.gif

 

EK: What's your best time saving trick?

DV: If you can get it, more screens. I’m so much more efficient when I have three separate screens. I plan everything in my calendar by the hour. Ticking things off my to-do list is the only way I can work. I have mild OCD with certain things.

 

EK: How do you balance work and life?

DV: This used to be a weakness of mine, but I’m working on it. I’m a workaholic and I live for the work. It’s taken me a while to understand it’s okay to have both. I now make a conscience effort to take time to do what I love in my work day, which is to go to the gym and grab an iced tea on my way home. Thank you, Starbucks, for introducing iced tea to the UK.

 

EK: If you had to pick one work that best describes how you work, what would it be?

DV: COLLABORATION!

 

EK: What's your sleep routine like?

DV: Unfortunately very poor as I suffer from insomnia. If I’m lucky, I can get 5hrs of sleep a night.

 

EK: Are you more of an introvert, ambivert or extrovert?

DV: A mahoosive extrovert! Could you not tell?

 

EK: What's the best advice you've ever received (and from whom)?

DV: “Dina, you can’t do everything in one day, so get your *** home and spend time with your family. All of this work will be here in the morning ready and waiting.” - Maren Beckman

 

Thanks for sharing, Dina. It's always a pleasure and I hope to see you at JiveWorld next year and years to come.

And to the rest of the Jive Community: please help me applaud our wonderful Jive fan-girl in the comments below!

pitfallsmountain.jpgIn 1982, before the advent of the PC, the Disney movie Tron introduced people to the idea of living inside of a computer. Nearly three and a half decades later, it’s not much of a leap to say that we actually do spend much of our days inside of computers.

 

In fact, most of us live our consumer lives immersed in technologies that were once the stuff of science fiction. Today, our digital experiences are pervasive, flexible, open, adaptive and mobile. At work it’s not too different—except, in the digital workplace, it can often seem as if we’re still locked in a mainframe straight out of 1982.

 

Today, most employees are stuck using a mishmash of email, rigid document-centric suites and shiny-yet-distracting teamware apps all bolted together on top of a legacy, my-way-or the highway intranet that has aged about as well as a GeoCities community circa 1996. The problem is that modern workers expect an empowering, people-centric workplace experience rather than a glorified bulletin board or reams of message threads where knowledge goes to die.

 

In my new article in CMSWire, I discuss the ways in which an interactive intranet solution can help businesses address the challenges and avoid the pitfalls of designing a new digital workplace. By putting people at the center of a virtual "WorkHub," companies can increase ROI and engagement by living up to employees’ high expectations.

 

To learn more about why interactive intranets should be the hub of your digital workplace strategy, read my article, Navigating Pitfalls in the New Digital Workplace.

Hello fellow community managers,

 

There's a lot of really great features that are rolling out with the 2016.2 release of Jive’s cloud-based Interactive Intranet and Customer Community solutions. One of the features I'm personally most excited about is the new peer to peer recognition capabilities. We recently implemented a peer recognition program here at Jive using this newest feature in order to encourage higher participation and activity on our own employee community. I decided to share how I launched that program and configure the Jive Rewards feature in 3 simple steps. Check it out:

 

Announcing a new process for collecting your Ideas for Jive!

 

In case you are not aware, Ideas for Jive is the place in the Jive Community where customers can post ideas related to Jive's product offerings. The Jive product and community teams have been working hard over the last several months to come up with a new process to review and respond to customer ideas. We're shaping Ideas for Jive into something new, different and better. Something that rethinks the original promise but is realistic in execution. As a result, we'll be relaunching the Ideas for Jive space on July 28, 2016.

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For customers only: exclusive access to submit ideas

We love to hear what our customers are thinking and what matters most to you. We will ensure better visibility to your ideas with our new process for ideas.

 

Our new process will only be open to current customers, so please be sure that you have access by testing your access. In order to submit an idea to Jive after July 28, you'll need to be on our Jive Community 'Customer List.' To see if you are on the list already, visit: Customer Hub (as we will be utilizing the same permission list that we currently use for Jive Customers). If you cannot access that space, please sign up now so that we can confirm your access: Are you a customer? Request customer-only access today

 

Launch date

The new Ideas for Jive will launch on July 28, so the space will be temporarily unavailable on July 27 from 1 pm Pacific Time in order to get ideas moved around and the stages refreshed. The Ideas for Jive space should be back online by 5 pm PT that day.

 

We know you are passionate about your ideas. At this time we cannot address the specific disposition of any existing ideas. Check back in the Ideas for Jive space on July 28 to see the disposition of any current active ideas you have. We look forward to your participation in our new process!

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