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Jive Talks

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We live in a very fast paced time, and I find it really hard to keep up with industry trends and hot topics on a day to day basis. You really have to set aside some time each week or month to educate yourself through articles, networking events or attending conferences. What if there were one place you could access some of the most telling and influential articles or quotes each month from Social Business thought leaders across the web? That's exactly what the Jive social team is doing - just for YOU!


We've been creating SlideShare decks to share these hard hitting articles, tweets or quotes with y'all along with links if you want to read on. We hope that this helps you stay up to date with the social business industry. Enjoy our latest SlideShare from this initiative - October Insights from Social Business Thought Leaders:




Travel back in time and see what thought leaders were saying during the following months and how social business as we know it has evolved. These create really interesting time capsule pieces...







Every month we will publish a similar SlideShare. For November, keep your eyes peeled for a special JiveWorld365 thought leader SlideShare.

Feel free to share with me any of the forward thinking social business content that came out of JiveWorld. Let me know how you think we can take these content pieces further or make them more helpful for you!


Today, I'm thrilled to announce that Max Calderon has become Jive's new community manager!


In just 18 months as a Jiver, he has

   * helped onboard more than 100 new employees

   * created and managed spaces and groups for sales, partners, and customers

   * edited and published tons of internal training videos

   * and managed the company's own usage of Jive Present and Jive Present for Partners


Moving forward, Max will be taking over for the legendary Ryan Rutan and building relationships with each of you.


Specifically, I've tasked him with the job of creating communities that showcase the true power of Jive Software and inspire engagement; leading the worldwide user group program; sharing regular product tips and tricks; and measurably improving KPIs around areas like brand awareness, customer communications, and engagement. No pressure!  


To help you get to know Max, I did a brief Q&A with him, and he also posted this video introduction: New Community Manager?!


Q. What's your main focus going to be as the new community manager?

A. I'm focused representing and engaging the community. I'll do my best to connect experts with those asking questions, and personally assist when I can. That said - I don't know everything! Please be patient, especially since I'm not a developer. Unlike Ryan, I can't fix code, but I know some brilliant peoplewho can help.


Q. What most excites you about this position?

A. I really, really love learning and getting to know people. I can't wait to get engaged and help out.


Q. Beside's what you've mentioned in your video, what are 3 things you want people to know about you?

A. 1. I'm a huge fan and power-user of mobile technologies (Anuj Verma and team have to suffer me every day). 2) I nerd out about our industry, where different technologies sit relative to others and their niches in the market. 3. Heads up for lots of questions. I ask a lot of questions.


Join me in congratulating this self-proclaimed, "drummer, skater, gamer, nutrition/fitness/technology geek, foodie, outdoor fanatic, and animal lover."  I couldn't be happier that he is joining my team and that our entire community will now get to experience his passion for all things Jive. 


Whether you’re just beginning to think about social or have already begun to incorporate disruptive technologies into your business, this webinar should not be missed!


Save your place now for this EMEA Webinar on 12th November at 3pm UK/4pm CET as Steven McAllister (CEE Chief Knowledge Officer for PwC) and Christopher Morace (Chief Strategy Officer for Jive Software) discuss how:

  • PwC has derived real value for 100,000+ employees using social technology in the enterprise
  • Rapidly-developing social technologies are impacting the world in which we live and the places where we work
  • These technologies can deliver tangible business value and positively impact the bottom line

Make sure you attend the live event and we will send you a free copy of Transform: How Leading Companies are Winning With Disruptive Social Technology!

Register your place now!




Steven Mc

     Steven McAllister, Chief Knowledge Officer, PwC, Central & Eastern Europe

     Steven was the Global Adoption Leader for Spark, PwC's global social business tool (built upon Jive Software's platform).

     In this role, Steve focused on driving awareness of the benefits of this rapidly-emerging technology and providing guidance on how to integrate

     Spark into core PwC business processes for the firm's 180,000+ employees.

Chris Morace     Chris Morace, Chief Strategy Officer, Jive Software

     Chris has spent the last 20 years helping large enterprises implement the digital technologies that revolutionize the way we work and communicate.

     Leading Jive Software’s product strategy and, subsequently, serving as Chief Strategy Officer has given him a front row seat to the transformation

     unfolding in business today.

I'm happy to announce the winners for the 2013 Jive Awards! The Jive Awards celebrate outstanding customer results using Jive, and each year we look forward to recognizing our amazing customers. We had a record number of submissions this year across seven different categories that were all very impressive. Thanks to everyone for submitting their success stories.


Congratulations to the following 2013 Jive Award winners!


The Engage Employees
award recognizes a social intranet solution that helps foster cross-departmental collaboration, efficiency improvements, problem solving and innovative approaches to drive adoption.

  • Winner: Thomson Reuters
  • Thomson Reuters selected its enterprise social network to break down traditional barriers of org charts, geographies and politics among the company's 60,000 employees in 100 countries. In implementing Jive, Thomson Reuters consolidated 14 intranet sites into one central hub that became the gateway for how virtually every employee finds resources, starts conversations and develops communities within the company.



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The New Way to Business award recognizes an organization that has demonstrated a strategic organizational change in the

way work gets done, for the better.

  • Winner: Schneider Electric
  • Schneider Electric's Jive implementation fundamentally shifted and streamlined nearly every internal process and system in the organization's Smart Infrastructure division – from agile product development and professional services to sales and event planning. A global specialist in energy management, Schneider Electric was able to reduce a siloed landscape of more than 25 disparate corporate systems down to eight mission critical components – with Jive's social enterprise platform placed firmly in the center.

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The Engage Customers award showcases an organization that has built a customer service solution that has improved customer satisfaction, increased loyalty and boosted engagement.

  • Winner: Oracle Eloqua
  • Eloqua, a wholly-owned subsidiary of Oracle and a leader in marketing automation technology, created a thriving Jive community for customers to connect, share experiences, improve their expertise and knowledge. By engaging in features like gamification, polling and blogging, Eloqua increased the engagement of its loyal and active community by as much as 55 percent, helping drive sales and renewals while at the same time reducing support costs.


The Teaming award recognizes a company that has used Jive to improve team collaboration and positively impact business outcomes. 

  • Winner: Fidelity
  • Recently, Fidelity upgraded and re-branded its internal social network, which has included Jive for a number of years. The company saw immediate success with its more than 40,000 associates around the world working together across business units and collaborating as a truly social business.

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The New Way to Lead award recognizes a company that demonstrated a shift in the way work gets done, from a top-down management style to a more collaborative and open leadership approach using Jive.

  • Winner: Mylan
  • Mylan, a global pharmaceutical company, deployed Jive to accelerate the pace of change and innovation across the company. Driven by strong executive support and involvement, the company launched its Jive community to more than 20,000 employees on the same day. And in just two short months, the company achieved its initial goals of employee engagement - with more than 70 percent of employees registered and 58 percent active on a daily basis.


The Engage Partners award recognizes an organization that drives business results by engaging their customer network in a collaborative community environment.

  • Winner: Steelcase
  • Steelcase, a leader in the office furniture market, launched its Jive community a year ago to link and engage its dealers, customers and partners. Serving as the global workplace hub for information sharing and collaboration, the Village helped Steelcase increase dealer loyalty and satisfaction and strengthen its brand value and marketing effectiveness.


The Extend Jive award, a new category this year, recognizes an organization that developed a solution which leverages Jive APIs and integration frameworks.

  • Winner: Pokeshot/SMZ
  • Pokeshot/SMZ, based in Berlin, Germany, offers products and services for Jive. Most recently, the company developed a full-featured learning management system, SmarterPath, built on the Jive API. By leveraging the power of the Jive platform, Pokeshot was able to accelerate time to market while reducing development cost. SmarterPath is featured on the Jive web site at http://www.jivesoftware.com/social-business-platform/add-ons/.


We are really thankful to everyone who was able to attend JiveWorld13 and all of our customers worldwide. What do you think it will take to win a Jive Award in 2014?

This year's JiveWorld365 keynotes were filled with mind-blowing entertainment, social business case studies, and product announcements.  In case you weren't able to join us OR you want to re-live the magic, we are posting the recordings.  Personally, I can't wait to re-watch the Dr. Eddie Obeng video over and over and over again!


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Click to view the keynotes again.


The social team will also be loading all of the session videos into the private JiveWorld13 group over the next few weeks. We will also be releasing a new video every week on the public JiveWorld365 space for community members that couldn't make the big show.


Comment below with your favorite JiveWorld365 main stage moment.

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Krissy Espindola (@KrissyEspindola), Director Knowledge Management and Social Support at T-Moble kicked off Mainstage brilliantly today.


Today consumers live in the world of NOW. There was a need to create scalable social programs for T-Mobile customers to share their views freely. Before T-Mobile launched Jive, they were working in silos with little collaboration and limited visibility into the customer experience. There was no true picture of the real-time customer experience even though the cornerstone of T-Mobile's brand promise is the customer experience.


Jive helps T-Mobile deliver on the brand promise of being the un-carrier and a customer-centric organization. Conversations linked to real people created transparency and accountability as well as created a unified environment. T-Mobile finally was able to understand what the customers were saying, and therefore know how to innovate to fit their needs. T-Mobile's social strategy is to listen, engage and resolve. T-Mobile started with a pilot of Jive, and now Jive is used across 4 brands, 17 US call centers, 18 international call centers, and gets over 730 million views a year across all Jive instances.


T-Mobile has been able to see incredible improvements in business through customer service. Here's a peek at some of their key metrics:

  • Reduced FTE by 67%
  • Saved $8 million over 3 years
  • CSAT: 31% improvement
  • Call Deflection: 40% improvement
  • Call team has increased productivity by 20%
  • Reduced call backs
  • Resolving cross channel gaps
  • myVOC improved

Krissy Espindola left us with three key takeaways from T-Mobile's social business experience:

  • Be un-traditional  - Take risks and try something new to achieve your goals.
  • Be un-filtered – Allow tough conversations to take place. You're able to learn more about your brand and your employees.
  • Be un-stoppable – T-Mobile believes their continued partnership with Jive makes them unstoppable.


Mainstage buzz through Tweets:

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Please share your insights from Krissy's presentation with me and the Jive Community!

Holy cow, what a morning! Screen shot 2013-10-24 at 12.26.12 PM.png During the keynotes today, we covered upcoming features of Jive Cloud and discussed our all new release of the Cloud in early November!  We've revamped quite a few features this year designed to keep Jive users ahead of the Social Software curve.  Everything from Portraits being redefined, to new Social Collaboration and Enterprise Social Network building has been incorporated in our updates.  Here's a quick breakdown of some of the new upcoming features in Jive Cloud that you won't want to mess:


Portraits Redefined

  • Jive's social Directory - A new and simple way to find experts and source talent from inside your company.  Employees can now endorse colleagues' skills, ultimately making it easier than ever to find the person with the right expertise for any job you need accomplished.  These new expertise identification capabilities can be used by employees to find experts they need.  A great example is creating new groups or projects; Jive auto-suggests colleagues that match the needed talents.  Additionally, Jive's profiles now offer a 360-degree view of fellow employees, including how they are connected within their organization, their professional experience, their most impactful contributions, trending content and recent activity, plus a gallery view of any uploaded photos!
  • Impact Metrics - Executives and information gurus can view how their internal blogs and strategy documents have been received internally and externally, including sentiment analysis, readers, departmental message effectiveness, and who's actions have driven the distribution and improved message reach.
  • Portal Platform - Easy to customize, helps individual departments within a company build better dynamics, engaging portals in minutes for improved employee enablement, support for self-help use cases, and team coordination.  Pretty amazing stuff!


Social Collaboration and Enterprise Social Network

  • Real-time messaging - Now embedded directly within the Jive platform, employees can initiate 1:1 or group real time conversations that carry through seamlessly for offline users, or they can see who else is viewing the same documents they are and start a virtual hallway conversation right in context.
  • The Social Task System - Direct Producteev integration within the Jive platform.  Users can easily create, assign and schedule tasks within Jive, including notes, blogs, projects, profiles, spaces and groups. Additionally, users can now create tasks in-line in emails and direct them to the Jive community, providing easy tracking for the sender and checklists for recipients, ultimately reducing lost asks and removing the need for nagging follow-ups.
  • Google Drive and Gmail - Similar to Box for file storage, users can now access Google Drive directly from Jive.  Bi-directionally sync Jive to Drive to comment, mark final or needs actions, make decisions and ask questions related to a document stored right on the Jive platform. Or, work on files in Drive while still connected to all the talent and resources of the company. Not impressed yet?  How about gathering relevant profiles and Jive conversations from within Gmail, including the ability to comment, interact and create new Jive discussions from existing emails? Pretty cool!
  • Integration capabilities for third-party developers - Jive's new cloud release offers more integration capabilities for third-party developers than any other social platform in the enterprise, including the ability to tie in any content system or document management, build deeply integrated apps, and create interactive activity stream objects that drive added collaboration benefits.


Enterprise Social Network Anywhere, Anytime

  • Our all new Universal App seamlessly brings all of the Fall cloud release features to iPad and iPhone devices.  Designed for iOS7, people can now create content using a new rich-text editor, take mobile videos and upload them onto their enterprise social network, use new search filters to find content as quickly as possible and view enhanced profile features and make expert recommendations within the social directory directly from their devices.


Talk about some great materials today!  And, there is much, much more to come! 

Have any questions or thoughts about any of the content here?  Please visit our website and gather all the information you may need at www.jivesoftware.com.

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What an amazing presentation by Thomson Reuters this morning! Their presentation outlined the company's transformation efforts and success through the use of Jive.   Moderated by Michael Moore, Global Head of Internal & Online Communications, he shared the vision of what Thomson Reuters was looking to achieve with Jive. They wanted an intranet solution that provided find-ability, connect-ability and simplicity in one place.

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Jane Moran, Global CIO, video-ed in to discuss her technology vision, to share what was critical to the needs of the business and to share the process they went through when choosing a social intranet. Prior to Jive, a team of 10 shouldered the responsibility of managing and maintaining their old technology platform.

hkdunston (HK Dunston), VP Communications, shared their strategy for roll out and how they have achieved success with three main tactics:

  • Building a coalition
  • Committing to a simple technology approach with few customizations
  • Committing to a partnership with Jive

Edward Ford, their fantastic Enterprise Community Manager, discussed how he made it happen via decommissioning systems, working day-to-day with teams in their transition and fully integrating Jive. Since Jive was introduced, there has been a 100% adoption both internally and externally!

Michael Moore then wrapped up with some jaw-dropping success metrics (as revealed in some of the tweets below), lessons learned, and discussed more on his vision of the future.


Great Pictures From The Presentation

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Revealing Live Tweets From The Presentation

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An insightful and hilarious presentation this morning!  Everything from modern-day social geniuses running businesses, to cavemen fighting saber-toothed tigers in fight or flight modes were incorporated into the 'Make It So' Session Dr. Eddie Obeng shared with all of us.  Here are some great quotes form his incredibly entertaining talk:


"Humans are terrible animals not designed for change. Sure, you like change you do, but not changes others do to you."
"As smart people, we're doing dumb stuff."
“A conference call = 1 person talking and 26 people continuing to do their email.”
"Employees fear change, talk to them about things that are familiar."



Tweets From The Presentation



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Twitter   JiveWorld   You like the change you do  ....png



For those of you who want to relive this fast paced keynote, videos will be available soon in the Jive Community.


What struck you the most during Dr. Obeng's amazing discussion? Share your thoughts and wisdom about what you learned below!

Today marks the 5th anniversary of JiveWorld, and I'm happy to sport the digital badge of having been to every one!


I've seen a lot of amazing things at this conference over the years; however, I've never been more proud to be part of the event as I was today.  I got to lead this year's Social Business Boot Camp with Frank Pathyil.  This unique day-long session brings together social newbies with experienced veterans to have an open, honest conversation. This year, there were no slides, no product demos, no boring speakers.  Just pure social conversation.


Since I'm a social junkie, I thought the best way to recap today's event through social content.

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As you can see, it was a day of debate, fun, and most important, best practice sharing.  To continue the conversation with other attendees or panelists, join the JiveWorld365 group.

Screen shot 2013-10-15 at 11.01.00 AM.pngThis year we've made it even easier to win 1 of 11 iPad Minis during JiveWorld13! It's so easy in fact that your simple preparations for attending JiveWorld13 may pay off big time. In order to get a head-start on your competition, make sure you download the JiveWorld13 Mobile App. Your Jive Community credentials are required to log into the app, so make sure that your name, profile and avatar are in good condition as they will be pulled into the JiveWorld13 Mobile App.

Check out an overview of all the JiveWorld13 games and good luck completing all the challenges!

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You can download the JiveWorld13 Mobile App now for iPad, iPhone, Android, and Mobile Web.



If you have not yet signed up for JiveWorld13, now is the time: Registration - JiveWorld13

iStock_000001044520Small.jpgI have been fortunate enough to attend EVERY JiveWorld either as a customer or an employee. There is nothing like it! After each event, I leave feeling energized, inspired and empowered.  I wish every Jive customer, partner and fan could join me in Vegas next week.  Since that's not possible, I would like to bring a bit of the excitement to the community members stuck at home. 

As a thank-you gift to you for being the best community on the planet, Jive is going to be broadcasting the JiveWorld13 keynotes live

You will be able to hear amazing presentations from speakers like Tony Zingale, CEO of Jive; Oudi Antebi, SVP of Product Management at Jive; Krissy Espindola, T-Mobile's Director of Social Customer Support; and hkdunston, Thomson Reuter's VP of Digital Communications.

I got a sneak peek into the main-stage rehearsal and know you're in for a treat.  We are going to be featuring transformational customer stories, deep dives into Jive's new product features, and insight into the future of Social Business.

The sessions will be at 8:30 am PST on 10/23 and 10/24.  Reserve your spot!

In addition to the live broadcasts, there are other ways to follow the action from your desk:

  • Read the JiveWorld365 and Jive Talks blogs for in-depth coverage live from the show.
  • Follow @JiveWorld for highlights of everything from customer sessions to parties.
  • Subscribe to our YouTube channel for exclusive product and customer videos.
  • What happens in Vegas stays on Jive's Instagram. We will have roaming photographers to bring you the best (and funniest) situations from the conference.
  • We'll also be broadcasting the big stuff on Facebook, Google + and LinkedIn, if you prefer those networks.


Look forward to connecting with you online next week!

It's my favorite time of year at work - JiveWorld.  This conference is my professional thanksgiving.  Every year, I'm grateful for the people I meet, the things I learn, and the fun I have.  I have no doubt that this year will be bigger and better than ever.


I know some of you non-believers are probably thinking, man this girl needs a life.  Well, that's a subject for a different blog post. In the meantime, let me show you why I love this annual event.


Check out this SlideShare which includes photos I took at last year's event.



Veterans and newbies, what are you looking to accomplish at JiveWorld? Comment below.

Still haven't registered?  Visit http://jiveworld.jivesoftware.com/.
Belinda Joseph

Get Real at JiveWorld13

Posted by Belinda Joseph Oct 15, 2013

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We are just 7 days and counting until the GREATEST Social Business conference EVER! And as the newest member of the Jive family and your new JiveWorld organizer, I can honestly say I have never been a part of such an extraordinary event.


Every year the JiveWorld team strives to one up itself from the last in hopes of bringing you more stories, more connections, and more product innovation and expertise that you can take back to your organization…and this year is no different.


I promise you that JiveWorld13 is going to Get VERY Real:

  • Featured keynote from business educator and TED speaker, Dr. Eddie Obeng
  • Hear how T-Mobile transforms brand loyalty
  • See how Thomson Reuters inspired a “village”
  • And learn about the future of Jive Software


And that’s just on the Mainstage. Count on three full days of:

  • In-depth Jive training from Behind the Wheel to Under the Hood
  • Scheduled Genius Bar Sessions, more developer focused activities with all-night hack-a-thon and lounge
  • One-on-one access to Jive experts and demos
  • And over 50 customer-led sessions designed for every type of user


I guarantee you will not want to miss out on the closing keynote performance by MTVs America’s Best Dance Crew Champions - The Jabbawockez, and not to mention THE BIGGEST party of the year at Las Vegas' HOTTEST nightclub – Hakkasan.


Whether you’re a JiveWorld veteran or a newbie like me, I look forward to seeing you all in Las Vegas and sharing in this EPIC experience that is JiveWorld13! Cheers!


P.S. - Would love to hear from you. Now it's your turn to tell us what you're most excited about seeing at JiveWorld13!

Screen shot 2013-10-07 at 5.06.47 PM.pngI was a newbie to JiveWorld last year, and I didn’t realize what I was in for. I was not only amazed by the wealth of knowledge that I retained from so many loyal Jive customers and industry thought leaders, but it was an extremely fun conference! I left JiveWorld12 totally re-energized about the product and about my role, and I was ready to share my newfound knowledge with others.


I can’t wait for JiveWorld13 and I’ve already marked a few sessions in my schedule in the JiveWorld13 Mobile App. You can earn the "Ready Badge" and be entered to win an iPad Mini through these easy preparations!)


Wednesday, October 23:


10:30a-11:30a: Open Leadership: Coaching Leaders and Communicators on their Evolving Roles, Rachel Happe, Principle & Co-Founder, The Community Roundtable


Rachel will be presenting The Community Roundtable’s Social Executive Research, which will include:

  • Why executive adoption matters
  • Why social approaches matter strategically to executives
  • How social approaches help executives personally
  • The executive adoption journey
  • A case study

If this doesn’t convince you, Rachel elaborates more on the research she’s revealing at JiveWorld13.


2:15p-3:15p: JIVETalks: Beyond Points and Badges - How Gamification Can Drive Business Objectives in Your Community, Tracy Maurer, Megan Truett, Laure Cetin


Tracy Maurer, Collaboration Systems Manager at UBM, commented on her panel’s preparations for this session:

“If you are thinking about implementing gamification in your Jive site, have your own stories, or just want to see what the hubbub is all about, I really recommend checking [out our panel].”


Thursday, October 24:


1p-2p: Open Leadership: Gaining Executive Engagement: Benjamin Taub, Nikki Bussard


Benjamin Taub, Director of Enterprise Collaboration at Akira Technologies, commented on why you should attend this panel:

“If you attend our talk, not only will you get to see witty, charming, erudite and humble me (and Nikki!) give a life changing and life affirming talk about why and how you can get leaders engaged in your community, you will also be attending JiveWorld13. JiveWorld is the only conference of its kind that offers practical advice and ideas from time-tested practitioners – AND teaches you how you can transform your organization to be more efficient, effective, fun and cool – at the same time.  And couldn’t we all use a little more cool in our work lives?"


2:15p-3:15p: Advanced Engagement: Growing Your Community Beyond Registered Users and Page Views: Chris Ewald, Allison Alviggi (Doherty)


Chris and Allison will touch on how to realize value by driving member engagement along core business processes. They'll give us more than a sneak peak on the strategies they deployed to achieve their corporate goals. FYI: McKesson increased their community engagement by nearly 200% in seven months! While Chris has been a Community Manager seven years, it's only his seventh month managing a Jive-based community. Check out the four big opportunities Chris is excited about during his first JiveWorld.

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If you haven’t registered yet for JiveWorld13, what are you waiting for? Register Now!


If you have registered, make sure you have download the JiveWorld13 Mobile App start planning out the sessions you want to attend. See you at Secret Pizza after hours at the Cosmopolitan!

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