It's hard to believe that JiveWorld ended just four months ago! We are grateful for everyone who contributed to the success we saw with JiveWorld16. The event wouldn't be what it is without you and your active participation. We are excited about kicking off planning for JiveWorld17!
Each year we strive to make JiveWorld better than the last, which is why it's so important to us to get your honest feedback on how we can make improvements. With that said, many of you expressed your concerns with the date change to March and have asked about pushing the date out. We heard you and we listened. JiveWorld will be moving to May!
Mark your calendars with the new JiveWorld17 dates: May 1-3, 2017 at the Aria Las Vegas.
Be sure to stay connected in the Jive Community and be on the lookout for the JiveWorld17 place for more updates.
Relive your favorite JiveWorld16 moments!
As if The specified item was not found. wasn't fun enough, we had our game series running to make it even better! Here's what we had going on...
And the winners are...
Best attendee photo of JiveWorld14
As determined by poll: Vote on the best attendee photo of JiveWorld14!
Top Winner: Anne Shaneen wins the iPad Mini 16GB with Retina display!
Anne's pretty happy about winning an iPad mini 2 with retina display.
Mike and Jesse look pretty happy as well because an iPad mini is still pretty awesome!
Best tweeters of JiveWorld14
Determined by the number of tweets times reach (# of followers).
Top Winner: Jakkii Musgrave wins the iPad Mini 16GB with Retina display!
Random Drawing Winners
All win the iPad mini 16GB.
Congratulations to all of the winners!
We'd like to thank everyone who participated in the The specified item was not found. Game Series. We hope that everyone had fun participating as it was built to encourage experiencing every awesome part of JiveWorld! Plus, the rich, real-time media you shared made JiveWorld14 even more amazing. Our hope is that you gained insight and also some new friends in the process!
We look forward to seeing you all in 2016!
Bunchball is holding a free encore webinar of the Demo Theater presentation we did at JiveWorld, “Occupy Gamification – What's Happening with your Community's Top 1%?”
If you’re unfamiliar with Bunchball, we’re the folks behind the Jive Advanced Gamification Module, and this webinar offers a fascinating behind-the-scenes view of what contributes to a vibrant, active community. Our team looked across a broad swath of Jive communities to study the usage patterns of the top, most valuable members, and in this webinar they will share their findings, including the behaviors that matter most – and those that may not matter at all.
The webinar is this Tuesday, November 11, 2014, at 11 am PST/2pm EST. We'll have a Q&A at the end, so you'll have a chance to get your questions answered by the folks who did the analysis, Keith Conley and Caitlin Donaldson.
To sign up and learn more, visit this page:http://go.bunchball.com/occupy-gamification-whats-happening-with-your-communitys-top-1-percent-webinar-registration.html
October 30, 2014
A few quick tips following our “Engaging the Organization – Adoption Strategies” presentation from Jive World 2014.
Michelle Groff Burling and I presented following the 8am keynote with CEO Tony Zingale, CMO Elisa Steele and the popular band OK-GO. Since energy levels were high following that kick off, we were delighted to find a full ballroom with enthusiastic attendees with a myriad of questions and interactions throughout our presentation.
A couple approaches we shared during our #JiveWorld 2014 presentation
Leaders in your organization can find time for blogging, it simply may require some initial heavy lifting and ‘digital coaching’ couple with fast feedback to help them conquer their initial fear.
Remember to "Keep It Straightforward and Simple" (KISS)
Wow, I just got out of an amazing session at JiveWorld 14 called “Guiding a Successful Community Liftoff". It literary highlighted the narrative of community building from two very different approaches. VCE tackled community implementation from a functional requirements perspective and Okta tackled it from a more technical design perspective. There are awesome learnings in both approaches and a common message that tied them together : investing time and resource in planning for a successful community is key!
Tamera Rousseau-Vesta from VCE is always asking how to make the customer experience better? Some of the problems Tamera was trying to tackle: engaging in 1:1 support model is never scalable and many customers were connecting about their company in various other places. Yes, people are talking about you in other places. she said, "If you don’t know what other people are saying about you, you really don’t know your brand identity". That is why it is important to create a nice “room" so that people can talk about you in it (hopefully nice things , but if not, you will know what to fix).
So how to create this room? Here are Tamera's steps. First step is to align the community goals with the company goals – what are you trying to achieve in general? Second step is to define the processes – what are some of the governance that needs to be implemented? Third step is to identify content – what does your customers and employees want to see? Fourth step is to eliminate barriers - and do take time to identify them. And finally, the fifth step is to establish ownership. VCE knew that different stakeholders have very different goals for social. Marketing wants case studies and customer advocacy on their products. They also cared about web traffics. Product development cared more about engaging the customers directly to the ideation process. Why not get product feedback directly from customers instead of through support? Support cared about knowledge base that contained accurate and fluid information. Understanding the goals of these stakeholders gave VCE sponsorship to move forward on a community implementation. Tamera feels that VCE community has matured to a point where they are able to engage with their customers and answer their questions. Their customers now have an awesome room to talk about VCE.
Stephen Lee from Okta is an identity management guy, it in his DNA (those were his words). Stephen was trying to solve the problem of internal communication struggle at his company. There were too many ways to ask questions and inconsistent response time…too many ways to ignore a question. The way Stephen prepared to address this problem was to set up a social community. He initially focused on identifying the personas - what types of users are coming into a community? Then he focused on the community architecture - is it going to be external or internal or both? What is the identity lifestyle going to look like? Should it be provisioned with automation (single sign on, automated deactivation of accounts) or manual registration? Once those questions were answered and with the help of Jive Professional Services, Okta’s community was ready. They have a place to invite their employees, customers and partners so that they can communicate.
Tamara and Stephen agreed that in order to successfully deploy a community, you do need a business person and a technical person working together. Without aligning with business strategies, a collaboration tool will become just another platform. Without the technical expertise, there may be quite a few missed opportunity in properly implementing the use case. When you have both, you are at the sweet spot and well on your way to an amazing community.
Thomson Reuters used gamification to boost their own use of Jive and promote learning within their community. Ellen Anderson and Lindsay Keogh of Thompson Reuters shared their stories at JiveWorld’s "Advanced Measurement - Proving Business Value to Expand or Sustain Your Community” session hosted by Josh Richau, Sr. Director of Product Management. Thompson Reuter’s story is quite amazing. They used Jive to implement “The Hub” where people come to start their day. Everything can be found on The Hub including colleagues with specific expertise, messages from the executives and even the lunch menu.
When Thompson Reuters upgraded to Jive 7, they turned to gamification to get the employees use to the latest and the greatest. Missions were created where the employees were able to earn badges (and points). Badges for attending the training sessions, badges for reading Jive 7 feature related blogs, badges for answering questions in their community. People were excited to become “badge geeks” and things got competitive! Thanks to the gamification initiative for the Jive 7 upgrade, there was a 304% increase in using structured outcomes.
How were they able to give such specific value to show the improvement? Josh Richau highlights the analytic engine under the hood.
When you have data, you can tell much compelling stories...and make them BEAUTIFUL!
More information at [Archived] Jive Analytics.
Once in a while you meet someone who reaches deep inside your soul and squeezes the crap out (but in a good way). This morning at JiveWorld, when I heard Azure Antoinette's poem written specifically for Jive, that is exactly what happened to me. I'm not going to lie. There were tears and some feelings. Maybe lots of feelings.
But before I tell you that story, let me give you a little background about why this matters so much to me.
When I started at Jive, I wrote a blog about how Jive saved my life. I am not kidding. It really did. If you've ever really tried to live inauthentically, then you know the toll it can take. The fake smiles, hiding your weirdness, and always always always trying to tone it down. Acting normal is hard work, people, and after awhile it starts to take its toll from the inside out.
My move to Jive happened at a time when trying to "fake it" had reached a peak. I was worn down, losing myself, and decided that life was too short to let that happen.
Luckily I had already discovered one key way to express the real me. I started to blog. First it happened in a personal blog, then when Agilent adopted Jive, I took some baby steps towards telling my stories in a meaningful and honest way to my colleagues. It was risky. It was scary. But I did it anyway.
One of the things that Jive enables is a sharing of self (you know... the connecting, communicating, and collaborating part).
Well, let's face it, when you get past the marketeeze, what we are really talking about is being real. Getting it done. Being human while doing it.
Now back to my story.
I first met Azure Antoinette during the planning sessions for JiveWorld14. Having signed on to be the poet of JiveWorld and the voice of the Jive Manifesto, I knew that this moment would come... that I'd be writing a Jive Community blog about her poem.
What I didn't know is that I would get to know her as a person, to see what she cares about and understand where her passion comes from.
As you experienced this morning (if you were lucky enough to make it to JiveWorld14), Azure understands what makes us tick: the geeks, the nerds, the wallflowers, and the loners... She has this ability to know what it's like to have been that person growing up. She knows that you may not have had many friends but the rocket ships you built out of cardboard boxes could have made it to the moon and back.
And now, as a grown-up in the technical world, Azure knows the truth that even while you tweet-your-tweets and update your status to your 500 Facebook friends, none of this is where you really live. What really matters is working together with your favorite developer friend to build a better app. Or staying late to help your coworker write some content when they have too much to write on their own. Or going the extra mile to answer a beginner's questions when you just as easily could look the other way.
I won't attempt to capture her poem here. I wouldn't do it justice to summarize. I will say that I believe she captured the Jive experience that lives deep insides the souls of many of us. And I know I'm not alone.
I hope soon to bring her poem to life in a way that you can visualize. In the meantime, we hope to have videos of each of the sessions, including Azure's poetry reading online soon.
Good morning, JiveWorld!
It's the second day of the conference and we are kicking it off with a poem by Azure Antoinette.
The poem was powerful so I felt that it needed its own post, you can find out more about her poem here.
Putting "you" at the center of everything
Next up was Todd Moran from Schneider Electric. His story focused on their external community called Exchange. Exchange provides their customers, partners, and prospects with a way to communicate with Schneider Electric regarding innovation, support, and education. He described three critical characteristics required for the company to make their community successful: be customer first, be unified, be transformative.
To make it work it had to be: business first, people second, then technology. They looked at their business use cases for customer support, partner enablement, product innovation, online education, events execution, developer engagement. Next steps, they will be looking at project collaboration, marketing promotion, sales prospecting. Any one of these could be an outstanding foundation for a community. But he challenges us to look at the sum of the use cases as a whole whole. No one of us is as smart as all of us together.
Their results: Vitality stats are good (number of views, likes, comments, etc), but what is the perceived value for their audience?
Todd concluded, give people an emotional reaction and that's when they really start to understand the power behind the community.
“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” - Maya Angelou
What's new in the Jive Product
Clara Liang Jive's Chief Product Officer, shared some of the upcoming plans for the Jive product. Note that the features described below all have different delivery dates and mostly apply to the latest cloud releases (and future hosted releases).
Why choose Jive Cloud? 70% of the current hosted customers could move to the cloud with relative ease. Upgrade windows are being cut from 36 hours to 4 hours. Jive is working toward ZERO downtime in 2015. In the Fall could release, 60% faster page load times.
Jive on Jive
Matt Tucker Jive Co-Founder and Chief Technology Officer, told us some stories about how Jive works better together. Additionally, we got to see personal videos Jive employees from Gia Lyons, Bryan LeBlanc, and Deirdre Walsh.
Looking to the future. Jive plans on continuing to build the modern communication and collaboration suite. Taking on your daily routine... status updates, calendar invites, contacting colleagues, smart locations for office events and more.
Own the vision
Tony McGivern CIO of FICO, told us their story of how they empowered all of the people to collaborate together. They are the original big data company, they manage 90% of all credit decisions. The company culture was very silo-ed, people needed to be empowered to be more collaborative. They needed to change the culture of the company. They decided to go big and bold. FICO implemented an internal community to help their employees learn how to communicate online so that they could move to an externally community and know how to connect with their customers. All of their tools were aggregated under Jive.
FICO approached this from a consultative perspective. They found out from each of the business units what their main communication challenges were, got the answers from Jive, then picked one big challenge to start from. They launched the Sales and Marketing Exchange which was the single source of truth for information. They launched idea management and within a year over 200 ideas were submitted with five ideas actually delivered in products. In the first six months, 90% adoption rate, 14,000 pieces of content created and 530 active groups.
CIinton Global Initiative
Elisa returned to the stage to share Jive's involvement with this important group. Jive Gives' commitment to action will be to launch a global youth employment initiative both in the Bay Area in California and Israel.
What a great close to a fabulous main stage!
Just like Tony Zingale mentioned in his welcome to yesterday’s event, many customers end up naming their Jive instance “The Hub” because it becomes the center of communication, connection and collaboration. And people are at that center.
We were lucky enough to have a room literally chock full of visionaries who shared their Jive stories and focused on trending topics like the future of work and millennials in the workplace. Here is a taste of all the great content that was discussed.
First up was Alison Maitland, author of “Future of Work” (which I have a feeling will be a great read). She began with a hard-hitting statement in her awesome English accent, “the future of work is already here, it’s just not evenly distributed.” This is one of the best explanations I’ve heard yet of where we are in the progression of the workplace. Here are some other great takeaways from Alison’s talk.
Next, was a panel hosted by Tony that included Mark Yolton of Cisco, Tim Wike of Thomson Reuters Dave Taylor of Lexmark. They each went though and addressed the unique challenges they had encountered before choosing and implementing Jive. Like how they tackled cultural barriers and didn’t worry about the laggers with the flip phones (one of my favorite quotes from Dave). While their stories of how Jive changed each of their companies were unique, there was definitely one commonality. Why they chose Jive.
So why did they choose Jive? It wasn’t just because of all the nifty features or that it was proven to foster collaboration. There was a definite consensus that it was because of Jive’s vision. They trusted Jive as a company and believed in where we are going. This was a real genuine part of the panel, to say the least.
So besides having amazing visuals of places that are now on my bucket list to visit, Nick Howe of Hitachi also made a key point that I’ve actually used in presentations myself.
So I have to admit that I’m a little biased. The last panel was my favorite, solely because Azure Antoinette was a part of it. After seeing tomorrow’s keynote, you’ll know exactly why I say that without any further explanation.
But in all honesty, when you have Elisa Steele, Mark Bonchek, Jeffrey Hayzlett and Azure Azure Antoinette on a panel together, it’s hard to keep up with what everyone is saying without the risk of missing a true piece of social media gold. So below are a few of the treasures I collected (not exact quotes):
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I just got out of the Working Out Loud Session at JiveWorld and it sure was loaded with some great information that I just needed to share!. The session was kicked off by Bryce Williams the Social Collaboration Consultant for Eli Lilly.
Bryce shared how Eli Lilly uses "The Loop" (Jive @ Lilly) to work out loud and how they have helped drive success with this in their organization which is outlined in below photo:
If that photo means nothing to you, here is a quick break down of what all those acronyms stand for:
Next on the stage, we had Dennis Pearce (Enterprise Knowledge Management at Lexmark International) who shared that they work out loud with Jive to improve innovation, agility, customer line of sight and organization learning. He explained that when working in the community, we need to break habits of doing everything private/in silos and start thinking "what is the broadest and most appropriate audience that should have visibility to this". Until we start thinking like this, we will never really see the full benefits of Working Out Loud.
Dennis touched on all of the benefits of working out loud from individual to organization benefits. One story that really stuck was his example of an organizational benefit that occurred at Lexmark. One of their customers had a an issue with a printer. Once they learned of this, the sales rep reached out to tech support, who forwarded it to engineering and so on as no one had the answer. With the use of Jive they put this 'issue' into the community. After doing this, they had 24 posts by 11 people, participation from HW, SW, Service, Tech Support, Operations, Sales (since no one person had the answer) and were able to get to a solution through the contributions of 8 different people. WAY TO GO!!! Not only this, but it also sparked up conversations on how to improve processes to help avoid this type of issue from happening again.
At the end of the session John Stepper (Managing Director at Deutsche Bank) took over the stage. John opened up with a quote that really stood out to me and shaped his presentation "It's a human process first and a technological one second." He explained that building relationships with the aide of technology to do this will help you further what you are doing.
John shared some great information such as the 5 elements needed to be successful at working out loud, which are: purpose, relationships, generosity, visible work and learning.
Also, when starting to work out loud you need to be asking 3 questions:
If you want to learn more on Working Out Loud Circles, John has a book coming out (due in February) titled Working Out Loud which is a how-to book on why working out loud works, stories, and 12 weeks of exercises to help you become better at working out loud. You can also learn more on working out loud at John Stepper's Blog - Working Out Loud!!
Cannot wait for more great sessions this week, but this one definitely was memorable and gave me some great insights I am looking forward to bringing back to my team! Thanks everyone!!
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This session resulted in attendees walking away with LOADS of tips and tricks to try at their organizations. Thanks so much to the gurus Rachel Duran, Radio Shack Community Manager, Kirsten Laaspere, Community Manager for Fidelity Investments, and Claire Flanagan for hosting.
Rachel Duran's Point of View:
You must prep for executive engagement:
You must get the executives excited!
Create a Social Guide Program:
Kirsten Lasspere's Point of View:
Three levels of Social Executives:
Make sure you also check out The Community Roundtable's The Social Executive Stages of Adoption.
Jive Internal Communities: Does anyone have any other tips and tricks to get executives involved and engaged in their communities? Please share!
Imagine for a minute walking into a dark theater, with projected images that are so colorful, so bold, so beautiful they could be art on any museum wall. It’s my first JiveWorld so my heart is pounding, my palms are sweating… the music is rocking and loud and thrumming in my chest. Lights shine onstage and also from the darkened sky of a ceiling. And what I see on stage is a confoundingly intricate machinery of wonderfulness.
As I make my way to my spot in the second row, Azure Antoinette turns around in her seat and welcomes me to JiveWorld. A fabulous poet, a brave and brilliant woman, she’s reaching over the seats to grab my hand. Saying that I love her work is an understatement, so I might pee my pants or cry. I’m not sure which.
Let's start with the Rock Stars
When OK Go comes on stage, I’m mere yards away from a rock band! The musicians run on stage, looking their rock star best, and I’m thinking it might be time to become a groupy.
The best thing ever is play a show at 8 in the morning, it doesn’t get any more rock and roll than that.
It’s like playing at 14 o’clock at night. - Damian Kulash.
As OK Go closes their last song, Elisa Steele runs on stage for a picture with the band, “I’m not a millennial, so selfies are a challenge!” As she poses with OK Go, Damien grabs the camera because in his words: “I have longer arms!”
Jive is all about people
Together with Elisa, Tony Zingale explains "JiveWorld is all about you... our partners, our customers, our ecosystem. For you first-timers, you are going to have your mind blown.”
You may ask: “TZ, what have you been up to over the last year? Tony is pretty clear: “We’ve been working on some ****.”
“The essence of JiveWorld is this,” says Tony, “we yield the stage to our customers and partners to talk about use cases, best practices, challenges, how you booed-out the crappy SharePoint instance… 90% of the speakers are customers and partners.”
Elisa talked about working how you live. “It’s about how we work and how we get things done.” Work hasn’t quite caught up with the way we live at home with access to applications and systems and the ability to use multiple devices. New ideas come from all different places, organizations can find ideas faster, people can be more engaged.
We want every company we work with to have a healthy engaged workstyle: “If lifestyle is the habits you have in your life," says Elisa "then workstyle is simply how you do your job.”
Every organization already has a workstyle, is it good, it is okay, is it not so good? It’s about how you connect, communicate and collaborate.
A drinking club with an art problem
The highlight of the show came from Adam Sadowsky of SynLABs. Admittedly, he says they sometimes call his company a "Drinking club with an art problem."
An expert on building Rube Goldberg Machines with people, Adam showed us this OKAY video and also this Red Bull video of other human machines he's built. The videos are so cool and so graphic (you need to click-thru and watch them), that I might want to be Adam Sadowsky, or at the very least I want him at my parties, fo' sure. He may be my new creative hero. His advice to us: explore, keep your eyes open, make mistakes because that’s where the learning is, and acknowledge that some stuff stinks but is still essential.
Next we find out that the wondrous mouse-trap of a contraption on stage is actually a Human Collaboration Engine! Five participants were brought up on stage to help operate the machine. Ryan Rutan on a bike, Dina Vekaria-Patel and Katherine Carter on a see-saw, Jessica Maxson on a hand-crank, and Crystalee Beck on a pull-lever. The machine took a few tries to work, and things had to be triggered again and again, but it reminded me of real-live collaboration which is sometimes seamless, yet sometimes not so seamless.Yeah, it was just like that.
Wait for the ball, Crystalee! The end of the Rube Goldberg machine popped open a box containing the Jive WorkStyle Award.
Jive WorkStyle Award
Congrats to Crystalee Beck from MarketStar for winning the Jive WorkStyle Award!
Mylan for Jive
Mike Laffin from Mylan told us his story of how Jive changed the way his company connects, communicates and collaborates. Famous for the EpiPen product and providing HIV treatment to developing countries, Mylan is helping 7 billion people all over the world.
When launching their Jive instance for 20,000 employees and conducting a global brainstorm for a name there were 1,500 suggestions. Most ideas started with My___ such as MyFace. MyTie. MyCreeper, Myve (rhymes with…). My ultimate favorite was "YOUTWEETFACE." I mean, who wouldn't love to use that every day?
More best practices for their instance is that Jive is their global intranet, is the default page for opening a browser, and all access to company systems are through their system (called officially Mike). When they launched Mike they closed all other intranets.
Jeffrey Hazlett from C-Suite and The Hazlett Group spoke as an early adopter of social systems and supported the innovations made by Jive.
Work Better Together Award
More Main Stage fun coming tomorrow with new Award announcements and product previews!
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To deploy a Jive instance and release it to your employees, partners or customers requires a bit of thought. You cannot simply expect that “it's built and they will come” to a new collaboration platform. Hitting the right use cases, getting users to adopt and being able to show measurable outcomes are critical to a successful sustainability of a community. Jive Software’s Principal Strategy Consultant, Sean Winter shared his secret during JiveWorld 14’s “Implementing Jive Right First and Every Time” session.
Here it is: It is important to define the words “use case” by using this template: <group of people> + < doing something in Jive> + <to achieve measurable outcome that is of value> to make sure that use cases are making worthwhile impact to your company.
Here are some examples:
…Imagine having these use cases scheduled out in a one-year community roadmap and being able to tell measurable success stories as they are implemented. The business functions are going to lined up to get their use case on your community roadmap because you are going to make them work better and make them look AWESOME on top of that!!
Get ready to roll up your sleeves, you will be a busy community rock star… popular and fully booked!
Rachel Happe, Principle and Co-Founder of The Community Roundtable, presented ideas about the value of and executing benchmarking for your community at The specified item was not found.. I hope you find my notes from this session helpful!
The Value of Benchmarking:
What do you benchmark? Not ROI. Behavior change drives output/ROI.
Make sure you do blind benchmarking - don't let your plans influence your data. Also, benchmarking will show you broad trends of where you are now and where you could be headed. Build processes for repeatable results...enter the community roadmap.
When The Community Roundtable looked at the best-in-class communities 100% had community strategies and 76% have community road-maps.
48% of average communities can measure their value, while 85% of best-in-class communities can measure their value.
The Community Maturity Model was created to frame the problem set and can be used as a guide to understand what the component pieces are of a good community management program. The CMM can be used as a checklist to work through to cover all your bases.
Working through your road-map is very powerful to be aligned with your stakeholders across every initiative you want to launch within your community.
It's very important to start as you mean to continue. If you want your community to do a certain action, start there and continue to reinforce that behavior. When you open up your community to others, people will see the normal behavior and they will conform to it. If you scale first and then change your behavior, you won't get the results as fast, and this behavior change is what's going to affect your ROI.
What are your community members doing today, and what do you want them to do in the future?
Behavior change that you show in reports is something that really relates to executives, it's a great narrative and brings meaning to what you're trying to achieve.
You must have a community manager in place, without one, you're not going to see the benefits/results you're looking for.
A keystone tactic for any community is asking good, specific questions. Use the Answered Questions report in Jive to see how healthy your community is and how you can make it better.
It's good to track month over month as this will give you the right lens to track progress, as behavior change happens too slow week over week.
When RadioShack revamped their internal community, they turned to the social experts, their Social Media Team. RadioShack’s social media team was invited as beta testers and given an opportunity to provide feedback on the current state of their internal community. Way to empower an already highly social team to make improvements to their company’s internal community. RadioShack also turned to their Marketing Team for their external community improvements because by their job definition, marketing folks know what the customers want. Great advice from the RadioShack team: make sure that your community contents and user experience work on all devices…! Oh, and what was the RadioShack executives input to having their employees bringing their own devices to work? People are already browsing on Facebook anyway, why not have them be social in the RadioShack community? So TRUE!