Jive today had two announcements that we are pretty excited about. First, We've partnered with Bunchball (those guys that gamify everything) to deliver advanced gamification features to our customers. According to Gartner, gamification is "the new black."  The research firm predicts that the adoption of gamification will increase significantly in the next few years, with 70% of Global 2000 organizations gamifying at least one application by 2014.

 

Our second piece of news we are announcing is the launch of a new solution - the Jive Social Intranet, with the goal of transforming old, static intranets into thriving places of collaboration and engagement.

 

Pretty cool stuff! Find out more by following these links:

 

 

 

 

 

Today we announced the launch of our Customer Service solution to drive the new way to customer service support.

 

Traditional customer service is based on a one-to-one model or an automated system that leaves users to fend for themselves through a maze of FAQs and forums. The Jive Social Customer Service Solution offers a radically new approach that transforms customer service support with social business. Uniquely with Jive, customer service executives can simultaneously address three of the core customer service issues: decreased costs by deflecting calls, reduced call resolution times and higher customer satisfaction.


To see the news, check out the press release here: Jive Drives the New Way to Customer Service and Support (NASDAQ:JIVE)


Want to hear more? Take a look at Senior Technical Marketing Manager Curtis Gross' post on JiveTalks: Customer Service can be a Beast Sometimes. Here's Your Sword.


And check out an infographic on the solution here: Jive Customer Service Solution Infographic

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