Today we announced the launch of our Customer Service solution to drive the new way to customer service support.

 

Traditional customer service is based on a one-to-one model or an automated system that leaves users to fend for themselves through a maze of FAQs and forums. The Jive Social Customer Service Solution offers a radically new approach that transforms customer service support with social business. Uniquely with Jive, customer service executives can simultaneously address three of the core customer service issues: decreased costs by deflecting calls, reduced call resolution times and higher customer satisfaction.


To see the news, check out the press release here: Jive Drives the New Way to Customer Service and Support (NASDAQ:JIVE)


Want to hear more? Take a look at Senior Technical Marketing Manager Curtis Gross' post on JiveTalks: Customer Service can be a Beast Sometimes. Here's Your Sword.


And check out an infographic on the solution here: Jive Customer Service Solution Infographic