What do a penguin and a community manager have in common? Certainly more than you think! In Pokeshot///SMZ’s latest white paper you’ll learn about the different phases of the community lifecycle and the experiences of John, the Penguin Community Manager, as he builds up and manages his customer water community.
All communities (with a few exceptions) pass through a community lifecycle that consists of the same phases: Inception – Establishment – Maturity – Mitosis. Yet community managers’ tasks can vary considerably from phase to phase. Our white paper will reveal the components of the individual phases and how you can adjust your activities accordingly. Learn the most common mistakes customer community managers make, plus experience the penguin effect from a new perspective.
This white paper is not only a valuable resource for customer community managers, but also provides community moderators, community owners and interested laypersons with a good overview of a customer community’s phases and the different tasks involved in each of these.
Should you have any questions about the community lifecycle or a customer community manager’s activities, or if you are in the process of building up your own customer community, don't hesitate to ask me.
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As a community manager, you're an ambassador for your Jive community as you build places, curate content and engage with fellow community members. To help you go further with your site, we'll share success stories and other resources.
Whether considering a new purchase or working on an upgrade, technology managers need insight on the best ways to implement a community and learn more about the various upgrades in software releases.
An effective community starts with sound business strategy. As your community matures, you'll want to learn and share best practices for implementation and continued success.
Whether you're a developer, system administrator or a designer, you need insight on building a great user experience for your Jive community. Get the scoop on theming, API's, upgrades and more.
We've got a special area for partners to get essential information and best practices they need for describing and selling Jive to potential customers.
Whether or not you have a specific role in your Jive community, this track highlights areas of interest to Jive users such as training materials, community best practices and an opportunity to network with other customers.