Onboarding is more than just a list of key information
Most companies now realize that onboarding is an essential aspect in developing a relationship with new employees and ensuring their effective integration into the organization. So this blog article doesn’t focus on why this topic is important for companies, but rather on what the onboarding process involves, what tools can provide support, and how to integrate it into your staff development and digital social learning strategy.
Companies should first put some thought into what incoming employees should actually learn. This is often limited to basic information of the company’s inner workings, for example: “Where can I get coffee? How does the scheduling tool work? Where is the nearest restroom? These matters are important, but should be supplemented with social and professional components, for example: Who are my colleagues? How do my colleagues collaborate? What specialized topics will I be addressing? Whom can I exchange information and views?
It would be difficult to provide answers to all of these questions without the right kind of support. Modern social collaboration solutions like Jive or Office365 offer employees ways to network and share knowledge with colleagues. But there’s more to effective onboarding than having new employees sit at their computers and open a software program. Companies should instead take employees by the hand and guide them along a path, for example: Who are your colleagues? Who should you network with? Where do you find which information? (see Figure 1). This puts traditional, process-oriented onboarding tasks (where can I get coffee?) side by side with tool-based, social onboarding tasks (who are my colleagues?). All of these elements should be incorporated into a so-called digital social learning strategy. When answering the “how” question, it doesn’t make sense to view the various learning components separately. A mix of traditional and modern, electronic components should be used:
- T: Traditional learning components (offline, in the classroom)
- E: E-learning components (tutorials, videos, e.g. fire safety instructions)
- S: Social learning components (communities)
- Onboarding should not be reduced to conveying key information, but should also include specialized topics and social elements.
- Onboarding should be firmly anchored in the staff development and digital social learning strategy.
- It’s important to integrate T-E-S components into this strategy.
- The strategy should also take into account the “learning from learners” process.
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