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Social Edge Consulting

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We are thrilled to announce that our Activity and Video Tiles are finally available to Jive and Lithium JX customers! As you may know, back in August we asked the AureaWorks community what new tiles they would like to see us add to our collection of Tiles by Social Edge. We received really great suggestions and feedback from the community. We took the most requested tile ideas and had our clients and the AureaWorks community vote on the tile they wanted most.

When we got the results back, we saw there were two clear winners: Activity and Video. Instead of just building one of the tiles, we decided to build both as a thank you to everyone who participated. After months in development and testing, both tiles are finally here and we are so excited to finally be able to show them off!

Here's some more information about each of the new tiles:

 

Activity Tile

Activity feeds are the bedrock of Jive communities. Our new customizable Activity Tile dynamically pulls activity streams onto a home page or any space, group or project page.

Key features:

  • Display activity streams for the entire community, a specific place or places, or a person.
  • Display and organize multiple activity streams on a page by using custom tabs.
  • Unlike Jive's out-of-the-box Super List, you can interact within the tile (comment, like, share) instead of having to click on a content item and navigate to the new page in order to respond.
  • Additional configuration options allow you to decide what types of content to display, enabling you to create an Activity Tile that displays all recent content or specific types of content, such as discussions or documents.

Video Tile

Our customizable Video Tile allows you to display videos in a gallery format. You can choose from two layout options to either display an individual video or curate a set of videos from a specific place in Jive or an external source. You can even override a default video thumbnail image with an image of your choosing for a curated individual video.Key features:

  • Feature a gallery of videos on any page with a featured video, or feature just one video.
  • Curate individual videos and override the default video thumbnail image with another image.
  • Pick a place and automatically allow videos to appear in the tile based on most recently uploaded. Videos can also be from external sources, including YouTube and Vimeo.

Thank you again to everyone who participated in the discussions and voted on the new tiles. We hope you love these new tiles as much as we do and look forward to hearing what you think!

 

... March 14th!

 

We are very excited to announce that both the Activity and Video Tiles will be available on Thursday, March 14th. We developed these tiles based on the suggestions and feedback we received from the AureaWorks community (see The results are in! The 10th Tile by Social Edge will be... for more information). Both tiles will be added to the Community Manager Tile Pack, and will also be available to purchase individually.

 

Follow us on Twitter @social_edge to get more updates on the tiles and their features in the days to come!

Happy Community Management Appreciation Day! On this day of appreciation, we would like all Jive and Lithium JX clients to experience the benefits of a premium Tile by Social Edge.


Today, we are announcing that you can purchase the Accordion Tile for zero dollars if you act by March 1, 2019.

 

This is not a trial or teaser offer. If you accept this offer, you will never pay for this tile in the future. This is a "purchase" in that you will sign a zero dollar contract that will allow us to provide you with the same quality support we offer all of our customers. We will also continue to deliver innovation through new releases and tile enhancements. The Accordion Tile is highly used by our Community Manager Tile Pack owners, so it will be straightforward for us to provide support and innovation for this product. 

 

Why the Accordion Tile? Our team looked carefully at all of our products and determined that the Accordion Tile would have the broadest appeal to our clients. It allows you to clearly organize the navigational elements of any business use case in an interesting and aesthetically pleasing way. The Accordion Tile is a space saver, rolling up what are otherwise long lists of navigation links. The use of icons in addition to text makes it attractive and effortless for users to find what they are looking for.

 



If this is the only tile, product or service you ever use with Social Edge, that is perfectly fine, and we hope you enjoy the full benefits from this product. If you do find it improves your community, we do hope you will consider evaluating our Tile Pack, other products, and services at some point in the future.

We have been building Jive tiles for several years and have been getting incredible feedback on our Community Manager Tile Pack. Almost one hundred clients have subscribed to over three hundred tiles thus far. Our tiles demonstrate that they fill in key product gaps and help business leaders create better outcomes and results in their communities.

In a few weeks, we will be launching our new Activity Tile and Video Tile, and will be adding them to our Tile Pack at no additional charge. Follow us in our Social Edge Consulting space in AureaWorks or on Twitter to stay up to date on the latest information.

For now, we hope you enjoy this offer, and we wish you and your community nothing but the best in 2019 and beyond.

 

Get the Accordion Tile!

The team at Social Edge has been working to update and improve our tiles, and we are gearing up to release new versions of two of our most popular tiles: Blog & Search. Check out the details below for a preview of some of the key features and improvements that are coming soon.

 

If you are a current TBSE customer (individual tiles or CM Tile Pack) you will receive a notification when these releases are available for download.

 

Blog Tile Enhancements

1. Restrict results by Tag

Currently you can use the filters to sort multiple blog posts by tag, but we are adding an additional option that will allow you to restrict by tag in the configuration panel. This feature will come in handy if, for example you only want to display the blog posts from your latest newsletter edition that are tagged "Q4."

Restrict by tag option in Blog Tile Configuration Panel

2. Improved Filters

Based on your feedback, we are making it easier to customize which posts display when you first load the tile by removing the "ALL" button. Now your filters will appear in the order you set, or you can select a specific filter to be set as the default.  Additionally, your community members can choose to "Filter by" and "Clear filters" for enhanced user experience.

 

 

Search Tile Enhancements

1. Additional search results panels. 

Admins can now add more than just three results panels to any search tile to help guide your users to finding the right results.

 

2. Places & People are now included in the results.

You can now configure the tile to search for People and Places in addition to the content results. Results will display based on selected configuration in order to best make use of horizontal space.

 

 

Configure People and Places results to show in the Search Tile (example)

 

3. Add a custom HTML footer.

Further customize your tile with the added functionality to add HTML to the footer in addition to the current optional HTML header. Many of our Search tile customers take advantage of the HTML header (and now footer!) to use this tile on the News page in a place where there is only room for one tile; this allows you to add additional calls to action, content features and helpful links next to the Search Tile.

 

 

This is just a preview of some of the key updates we know many of our current TBSE customers have asked for! As always we will send an update with full release notes listing all enhancements and fixes to each tile.

 

Are you a current TBSE Customer? If you are enjoying your tiles or have feedback, please visit any product page on our store and leave a review!

Analytics has become a focus for me over recent months. I’ve been doing a lot of work with Google Analytics, event tracking with Google Tag Manager, and building reports in the newly released Google Data Studio.

 

I’ll explore that a lot further in future posts, but today I thought I’d shake out some old tinkerings I’ve had stuffed away somewhere gathering digital dust.

 

The return of the social graph

Back in my early days working with community platforms, I recall hearing the term “social graph”,  referring to the representation of a model of the participants in a network and the relationships, connections or interactions between them. It is accredited to Facebook’s CEO Mark Zuckerberg from back in 2007, and over the following years it became an important conceptfor businesses to understand and leverage.

 

Over recent years in the community space we’ve seen a focus on metrics showing more direct top and bottom line impacts and ROI of our communities. The deeper, more complex - and let’s be honest, given its statistical nature the academic feel of network analysis - seems to have been somewhat forgotten.

 

The recent news from Jive of their upcoming “PeopleGraph” promising to “re-establish people as the center of enterprise social networks” both caught my attention and took me back a decade! It will be interesting to see where this will take us, as arguably none of the platform vendors have yet delivered on the potential of the social graph in the enterprise context. I’m looking forward to hearing what Amazon’s Neptune graph technology can help enable here.

 

Back to analytics, the news also had me recall some simple Social Network Analysis (SNA) exploration I’d started but not shared or taken anywhere. My curiosity got the better of me, and buoyed by the thought that it might be worth revisiting, a cold wet Sunday afternoon provided the excuse to dig it out.

 

Graphing some social

I wanted to refresh my rusty memory, so started with something simple. I’ll share the steps I took in creating a visualisation of the team at Social Edge and who we follow. I’m using our internal Jive instance as the network, and have obscured or renamed people for privacy.

 

Terms and concepts

Before we get stuck in, let’s take a look at three SNA concepts and terms that we’ll touch upon:

Nodes - in our case, the people forming the network

Edges - sometimes called ties, these are the relationships or connections between the nodes in the network

Centrality - a measure or indication of the importance or influence of a node within the network

 

The wikipedia article provides a good overview and plenty more definitions.

 

Grab some tools

In order to create the graph, we’ll be using the network analysis and visualisation software Gephi, which is well-known, open-source, and available to download for multiple operating systems.

 

Once installed, if you’re a Gephi newbie, you’ll likely find this great tutorial as helpful as I did in order to get started.

 

I’d also recommend installing Postman, a great tool that will help us inspect and return Jive data via the REST API.Now on to the Jive-specific aspects….

Step #1: People = Nodes

Our first step is to generate a list of nodes, which in our case we’re looking at list of registered users of our Jive community.

 

Unfortunately this isn’t as straightforward to get out of Jive as it could be. In my case I had the luxury of a previous report I’d pulled via the Jive API, which also gives me additional attributes from the user profile. These aren’t essential though, so one of the easiest approaches to get us started is a good old copy and paste from the People tab of the admin console.

 

I’d recommend deselecting include Deactivated Users and select just Standard-Access users.

I’d then show 100 users per page in order to minimise any repeat copy & pasting.

 

We need to copy the list of users, and paste into your spreadsheet tool of choice. We can then tidy things up. We’re going to keep the UserID and Name columns, delete the rest, and then perform the following steps:

  1. Re-order the columns to put the UserID first.
  2. Rename the UserID column to Id
  3. Rename the Name column to Label

 

 

I mentioned I had additional profile fields in my report, so in this example I’m keeping the Location column, which I may decide to use later.

 

Save this file, we’ll be using it to import our “nodes”.

 

Step #1: Followers = Edges

Warning! This stage was easily the most time-consuming… you may want to grab a beverage of choice before proceeding!

 

Unfortunately there is no simple way to export a  list of users and their followers, so we’re going to have to dive into the Jive REST API in order to pull out the followers for each user.

 

If you’re not yet familiar with how the Jive API presents a user profile, start with inspecting your own in a browser. Login to Jive first, then use the following link (replacing <jive instance> with the hostname of your Jive instance):

 

https://<jive instance>/api/core/v3/people/@me

 

We can also do the same in Postman, to get started, click New > GET Request

Give it a name and save to a collection.

 

Now enter the same URL into the URL field, and select Basic Auth from the Type list on the Authorization tab below it, and enter your Jive username and password.

 

We’re all set, and you can hit the big blue Send button.

 

Give it a second and you’ll see returned the same text representation of your user profile as you did  in the browser.

 

You’ll notice I have collapsed the resources and tags sections here for readability.

 

It is actually buried in this resources section that we can find the reference to both followers and following:

 

However these are just links I hear you cry!

 

Unfortunately Jive doesn’t provide us with even the UserID’s of our followers directly within the user profile data.

 

So we have to go and get it, using another request to the API.

 

This time we’re going to need the UserID of the person we want to return the list of followers for, and our GET request URL is (replacing <Jive Instance> and <UserID> appropriately):

 

https://<Jive Instance>/api/core/v3/people/<UserID>/@followers?fields=-resources,id

 

I’ve added ?fields=-resources,id here to limit the data returned to just provide us the minimum, we’re only after the UserID’s of the followers.

 

What we get back will look like this:

 

Note the links section at the top. If the user is following more than 25 users, the results are pages, and we can click through the pages using the next link.

 

So what I did was simply copy these results, and drop them into column Cof a new spreadsheet.

 

You’ll want to note the UserID in column A for each user, doing so in the row against the UserID of the first follower will make things easier in a moment.

 

I repeated this copy & paste exercise for each of the UserID’s in my nodes file, and for each page of results for users with more than 25 followers.

 

Next, I used the following formula in Column B to extract the clean UserID’s of the followers from the mess in Column C! Rows without a UserID will remain blank:

 

=if(LEFT(C1,3) = "id:",REGEXEXTRACT(C1,"[0-9][0-9][0-9][0-9]"),"")

Note: I’m using Google Sheets, the formula may vary slightly in Excel.

 

We then need to fill the gaps in Column A. Here I’ve also added the column headings Source and Target we’ll require.

 

We can then simply use a filter to remove the empty rows, I then copied Columns A and B to a clean sheet which we’ll save as our “edges”.

 

Still with me?

Good effort!

 

Since I was working with a fairly small set of users to begin with, I felt I could live with it this time round.

 

It could be done programmatically however - insert future post here!

 

Step #3: Getting started in Gephi

If we’ve recovered enough from that effort, and now armed with our files of “nodes” and “edges”, we can fire up Gephi.

 

We’re going to start in the Data Laboratory tab, and as per the tutorial, we’re going to import our files of nodes and edges.

 

In the menu File > Import Spreadsheet and select your nodes file.

 

In the dialog, check the correct worksheet is selected, review the columns and Nodes table is selected in the Import as dropdown. Select Next.

 

The second step allows you to review the columns being imported, and change data types if required.

 

Here I have a file containing Departments and Locations as additional columns for my nodes. If all is well, we can Finish. We’ll get an import report dialog that will show any errors encountered.

 

We’ll repeat the import process, selecting the edges file, with Edges table in the Import as dropdown.

 

Important: On the Import report dialog, select Append to existing workspace to keep the nodes and edges in the same workspace

 

If all has gone well, we can now switch to the Overview tab, and meet our graph…

 

Underwhelming at all!? Let’s smarten things up…

 

The initial layout is random, so we can apply an algorithm to improve things. In the layouts pane, select Fruchterman Reingold and have a play with the parameters. Select Run and watch the graph stabilise. Then click Stop.

 

 

Now in the Statistics pane, we’re going to run the Network Diameter calculation.

 

We can then use this to color and size our nodes.

 

In the Appearance pane, click Nodes, then the palette icon, and the Ranking tab dropdown, select Betweenness Centrality. We can then choose a colour range, and adjust to taste. Click Apply at the bottom of the pane.

 

 

We can repeat these steps, but selecting the Size icon, and adjusting the range.

 

Our graph is now looking something like this:

 

Betweenness Centrality is a measure of the number of times a node lies on the shortest path between other nodes. In other words, we’ve made larger and darker nodes for users who are being followed by more of their peers.

 

We can further adjust the layout, the Noverlap and Expansion options are useful.

 

Switching to the Preview tab, we can further adjust the presentation of our graph, including show the node labels - our users’ names. I’ve also mentioned including other user attributes in the node file, we can use these as alternatives to style the graph, for example colouring by department or location.

 

The finished graph

Gephi allows us to save our work as a project file, and also export the graphs in various formats, making it easy to share a visualisation of our network.

 

In the end, the hardest work was in processing the data in order to create the graph!

 

A social network graph showing Jive users and their followers, coloured by department and identifying those being followed by more of their peers as larger in the graph.

 

Appetite for more?

I’m currently sitting on a nice analytics dataset from Jive’s Data Export Service (DES). Since this contains actual actions such as likes, comments, follows, I’ll be looking to explore further what visualisations I can create from that.

 

If you’re compelled to give this a go yourself, I’d love to see what you come up with, and what the results look like!

 

What other network analyses would you find interesting? Let me know what you think!

 

Originally posted on 09 Nov 2018 at Social Network Analysis to Visualise the Jive Social Graph - Inside Edge

 

Jive Advanced Customer Measurement, Jive Analytics User Group, Jive Developers, Jive Internal Communities

Thank you for your feedback and suggestions on what our 10th tile should be! We really appreciate all of the input we've received from our clients and the AureaWorks community as a whole.

 

The results are in! It was a very close call between two of the new potential tiles on the list. So, we decided as a thank you to everyone who voted and submitted their suggestions, instead of building just ONE tile, we will be building TWO new tiles!

 

We're very excited to announce that 10th and 11th Tiles by Social Edge will be an Activity Tile and Video Tile!

 

Our goal is to continue to build products that provide value to your communities, and the insight we've received is important for us as we continue to grow and expand our portfolio of tiles. We are very excited to add both the Activity and Video tiles to our suite of Tiles by Social Edge and will continue to provide you with updates throughout the development process.

 

And that's not all! You can now get all of our tiles (including the 10th and 11th!) for $10K/year with our Community Manager Tile Pack! With our Community Manager Tile Pack bundle, you'll receive all of our tiles, including any additional tiles developed in the future. You'll be able to download and install all nine of our available tiles in your community today for a fraction of the price if you were to purchase each tile separately.

Join over 100 of your fellow Jive customers who have purchased Social Edge Tiles to improve their communities usability, adoption and overall experience for their users.

Want to learn more? Reach out to your Social Edge contact, send us an email at contact@socialedgeconsulting.com, or comment below!

We want to thank the AureaWorks community for all of your 10th Tile suggestions! We really appreciate and value all of the great feedback we've received. We have taken into account all of the suggestions posted in this thread, as well as direct feedback from customers in order to develop this list of potential new tiles.

Here are the frontrunners for our 10th tile:

  • Activity Tile: Use this tile to place a true activity stream on any tile-compatible page in Jive. Configure it to show specific content types from Places based on unique tags and other parameters. As edits or replies are added, the feed automatically updates.
  • Content Tile: Curate Jive content (e.g., Blogs, Documents, Uploaded Files) in this tile with one or more visually appealing themes (e.g., a grid or stacked layout). Provides images and configurable details about the piece of content to signal its value.
  • Event Tile: The Event Tile drives greater participation by providing configurable details about the event (e.g., what and when). Uses available imagery. It dynamically pulls Events from selected Places or allows a moderator to curate a list of Events.
  • People Tile: People are arguably the most important aspect of Jive. This tile will highlight people in the community with configurable details such as name, title, location, and team. It also encourages people to connect by providing a “Follow” button right on the tile.
  • Video Tile: Present a video in this tile with play/pause controls. It also provides an “up next” playlist with thumbnails and the ability to manually curate that playlist. Also, override the default thumbnail with a custom image. Can be used in any place including the home page for both internal or external stored video content.

 

Now it's up to you... which of the following new tiles would you like to see added to our collection of Tiles by Social Edge?

 

Vote here now!

The European Union's new General Data Protection Regulations (GDPR) will be enforced from May 25, 2018

 

What GDPR means for your organization

 

GDPR is designed to strengthen and unify data protection for all individuals within the European Union. It introduces robust data privacy requirements to protect EU individuals' data. It applies to any company with access to, or processes data of a personal nature of any person in the EU regardless of the company’s location or headquarters.

 

Our Solution

 

Social Edge Consulting is committed to helping you meet your obligations by providing your Jive community with the tools necessary to manage requests from your users and meet the regulations about processing of data and its use in marketing.

 

We have been working with some of our customers to build a solution that can be easily installed in your Jive community; whether you are on Cloud, Hosted or On-Premise, and regardless of whether you choose to upgrade to the next version or in the next release. These solutions will enable you to automatically fulfill requests from any citizens of the EU, whether they are employees or customers.

 

The tools will be offered as Jive Add-Ons which you can install via Jive’s native Add-On support and are compatible with any current Cloud, Hosted & On-Premise platform (Jive 8 & 9 and 2016/2017/2018.x.x).

 

This GDPR Add-On product will be available to all Jive customers on April 30th, 2018.

 

Additional information is available here.

 

For more information on the products and to talk through your options further, please email contact@socialedgeconsulting.com.

This Community Manager Appreciation Day, we are offering 20% off our collection of Tiles by Social Edge!* Use promo code CMAD2018 at checkout.

Tiles by Social Edge are beautifully designed, easy-to-use, responsive custom tiles that we've designed based on years feedback from fellow community managers. Each tile features a built in configuration panel that allows you to make quick updates to both content and design without having to edit any HTML code.

 

 

You can choose from various layout options for each tile and customize the fonts and colors to match your organization's branding. We've also made it easier than ever before to recreate a tile you've already customized, without having to go through and reconfigure the fonts and colors to use it in another place in your community. Simply copy over the configuration code and drop it into a new tile and apply your changes.

 

So what are you waiting for? For a limited time only, take 20% off your Tiles by Social Edge purchase.

 

Hardest part? Deciding which tile you want. They're all awesome.  Can't choose just one? We don't blame you. Check out our Community Manager Tile Pack for a discount on all of our tiles.

 

 

 

If you have questions, would like a demo or like to be able to test the tiles out yourself, you can reach out to your Social Edge contact or email me amara.mastronardi@socialedgeconsulting.com.

 

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*Offer valid through March 1, 2018. Discount applies to first year of subscription purchase. If you prefer to purchase via SOW, please email us at contact@socialedgeconsulting.com and we are happy to put that together for you.

We have added a new tile to the Tiles by Social Edge store: the Ideas Tile!

 

 

Our Ideas Tile lets you display your community's ideas in a dynamic and colorful way. Highlight your member's great ideas on any landing page to promote voting and display the status of each idea.

 

Learn more

We have added a new tile to the   Tiles by Social Edge store: the Place Grid Tile!

 

 

Our Place Grid gives you the power to display a more visually-striking presentation of the places most important to your users.  Simply navigate and click through the highlighted places, promoted with colorful images or text-based buttons.

 

Learn more!

If you've tried building your own HTML tiles, you may seen links open inside the tile instead of its parent window, or a new tab. Because Jive tiles are displayed as iFrames,  links with unspecified targets will open within the tile itself. The solution is to add the target attribute to your link.

 

Setting the target to "_top" will replace the current browser page with that link. Setting it to "_blank" will force the link to open in a new window or tab.

 

Here's where to place that attribute in your code:

 

You can read more about this attribute from W3C Schools.

 

Have more questions about links in Jive? Ask me in the comments!

On occasion, you may come across a user(s) in your community who look to be 'gaming' the system by completing activities only to gain points. This can take the form of

 

  • Liking everything in sight
  • Following a ton of people
  • Creating a secret (or so they think) group and creating/participating on their own or with others

 

Before removing the user(s) from the gamification system, here are some recommended steps:

 

  • Have a conversation with the person(s) involved and find out why they are doing what they are doing
    • It may be because there is no real use case to fulfil the user's needs so they are using the system in a casual way. Try to redirect that energy into productive activity
    • They may not understand what they are doing is wrong or even think that is what they should be doing ('you're supposed to collect points right?)'
    • They don't understand the impact it will have on their experience in the community. Following 500 people is going to seriously clutter your Following stream, rendering it almost useless in busy communities.
  • Look to see if there is a use case waiting to be developed.
    • Is this person representative of a dept/team/region that has not been developed yet? Could this be an opportunity to create some advocates and use case owners? Where is the opportunity in this situation?
  • Ask the person(s) to stop because people shouldn't be gaming, so monitor the person(s) involved to see if the situation has stopped/is continuing.
  • Take action - if all the above fails because, well people are people, and it's still happening then deactivate the user from accumulating any further points. It's not fair to your other members and distorts the value of achievements.
    • If you can remove the points gamed by the user(s) then do so and let them know why.
    • Bring them back in after a time. Don't blacklist a user forever after, everyone deserves a second chance.
    • Never name and shame or give some kind of badge to identify the user as a cheat. Like minus points, this is negative reinforcement and overkill to be honest, removing points and making a user inactive is punishment enough.

 

As mentioned earlier, take the time to see if there an opportunity to score a win when someone games your community. They are playing the game, almost the way you want them to.

 

If you have any advice, experiences to share on how you've dealt with users gaming your system or any feedback on this blog then please leave a comment below.

 

Thanks

We are very excited to announce the newest addition to our Tiles by Social Edge store: the Blog Tile!

 

If you were a fan of the old Blog Widget, and looking for a way to feature blogs on your community landing pages, you are going to love this new tile!

 

 

Learn more!

Check out Social Edge Community Manager Meghan Connor's story about her experience as an interim community manager at a Fortune 50 healthcare company.

 

"Consultant and community manager Meghan Connor has been working as an interim community manager at a Fortune 50 healthcare company for the last nine months. In her role, Meghan works directly with the organization's enterprise communications team to provide daily support on all community initiatives while driving employee engagement and new member adoption..."

 

 

Learn more