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On Wednesday, June 19th Social Edge hosted our first Customer Panel on how to build better use cases in your online community. We were lucky to have panelists Dina Vekaria-Patel and Dori Gray, Community Managers at Pearson and Medidata respectively, present their community management tips and tricks and use case best practices. Attendees were also able to see live demos of both Dina and Dori's communities, Pearson's Neo and Medidata Express.

 

 

Attendance was great and our attendees were engaged throughout the session. At the end of the presentations we had time for an open floor discussion and Dina and Dori were able to answer questions that were coming in throughout the session from attendees. We even ended up extending the panel another fifteen minutes to make sure everyone had a chance to ask their questions and have them answered!

 

 

Some highlights from our panelists included:

 

 

Dina Vekaria presenting Pearson Neo

  • Dina presented a content calendar she uses to plan out content in advance to ensure that information and news in the community is fresh and up to date.

 

  • Dina also talked about repurposing content - one example she shared was how she took Pearson's PDF newsletter and transformed it into a Jive document in the community so it's easy for employees to find and access it internally.

  • During Dina's live demo of Neo, she shared a variety of different examples that show how she's continuing to innovate in her internal community, including Welcome to Pearson, the Pearson Innovation Hub, and the Pearson Global Advocates Hub.

 

Dori Gray presenting Medidata Express

  • Dori shared her tips on consistency in the community. At Medidata, all of the App Support spaces have the seem look and feel so it's easy for employees to go from place to place and know exactly where they can find what they need without having to dig around for it.

 

  • Dori also presented Medidata's Event Hub - a one-stop shop that houses all of the official corporate events happening at Medidata, making it easy for employees to be able to go there and see what's happening that week, month, etc.

 

  • Another initiative for Dori at Medidata was to end all of those never-ending "reply all" emails. Working with her community intern, they were able to implement departmental collaboration groups for employees to use instead of continuing to communicate via email.

 

Check out more examples of how Dina and Dori are innovating in in their internal communities below!

 

 

 

 

Unable to attend? You can catch up on the panel and see their live demos by watching the recording here!

Are you interested in learning how to build better use cases in your community? Are you looking for best practices on how to curate content and create meaningful places that enable community members to find what they need in a more efficient way?

 

Join us on Wednesday, June 19th at 11 AM EDT for our first Social Edge Customer Panel to get insights on these topics and more! In this customer panel, you will hear from two Social Edge clients and community manager rockstars: Dina Vekaria-Patel from Pearson, and Dori Gray from Medidata.

 

Dina and Dori will walk us through some of the unique and innovative use cases and places they've built in their communities as well as share their top tips and best practices on creating and managing them. Both panelists are EdgePack for Jive owners, so you'll also have the opportunity to see some of our tiles in action on different spaces and groups in their communities. Following their presentations there will be an open floor / Q&A session with both panelists as well as experts from the Social Edge team.

 

 

REGISTER FOR THE PANEL


Learn more about our panelists:

 

We hope to see you there!