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Social Edge Consulting

18 Posts authored by: amara_mastronardi

On Wednesday, June 19th Social Edge hosted our first Customer Panel on how to build better use cases in your online community. We were lucky to have panelists Dina Vekaria-Patel and Dori Gray, Community Managers at Pearson and Medidata respectively, present their community management tips and tricks and use case best practices. Attendees were also able to see live demos of both Dina and Dori's communities, Pearson's Neo and Medidata Express.

 

 

Attendance was great and our attendees were engaged throughout the session. At the end of the presentations we had time for an open floor discussion and Dina and Dori were able to answer questions that were coming in throughout the session from attendees. We even ended up extending the panel another fifteen minutes to make sure everyone had a chance to ask their questions and have them answered!

 

 

Some highlights from our panelists included:

 

 

Dina Vekaria presenting Pearson Neo

  • Dina presented a content calendar she uses to plan out content in advance to ensure that information and news in the community is fresh and up to date.

 

  • Dina also talked about repurposing content - one example she shared was how she took Pearson's PDF newsletter and transformed it into a Jive document in the community so it's easy for employees to find and access it internally.

  • During Dina's live demo of Neo, she shared a variety of different examples that show how she's continuing to innovate in her internal community, including Welcome to Pearson, the Pearson Innovation Hub, and the Pearson Global Advocates Hub.

 

Dori Gray presenting Medidata Express

  • Dori shared her tips on consistency in the community. At Medidata, all of the App Support spaces have the seem look and feel so it's easy for employees to go from place to place and know exactly where they can find what they need without having to dig around for it.

 

  • Dori also presented Medidata's Event Hub - a one-stop shop that houses all of the official corporate events happening at Medidata, making it easy for employees to be able to go there and see what's happening that week, month, etc.

 

  • Another initiative for Dori at Medidata was to end all of those never-ending "reply all" emails. Working with her community intern, they were able to implement departmental collaboration groups for employees to use instead of continuing to communicate via email.

 

Check out more examples of how Dina and Dori are innovating in in their internal communities below!

 

 

 

 

Unable to attend? You can catch up on the panel and see their live demos by watching the recording here!

Are you interested in learning how to build better use cases in your community? Are you looking for best practices on how to curate content and create meaningful places that enable community members to find what they need in a more efficient way?

 

Join us on Wednesday, June 19th at 11 AM EDT for our first Social Edge Customer Panel to get insights on these topics and more! In this customer panel, you will hear from two Social Edge clients and community manager rockstars: Dina Vekaria-Patel from Pearson, and Dori Gray from Medidata.

 

Dina and Dori will walk us through some of the unique and innovative use cases and places they've built in their communities as well as share their top tips and best practices on creating and managing them. Both panelists are Community Manager Tile Pack owners, so you'll also have the opportunity to see some of our tiles in action on different spaces and groups in their communities. Following their presentations there will be an open floor / Q&A session with both panelists as well as experts from the Social Edge team.

 

 

REGISTER FOR THE PANEL


Learn more about our panelists:

 

We hope to see you there!

Check out the new updates in our latest release for the following Tiles by Social Edge:  Blog Tile (1.2.0)

 

If you have purchased your tiles from the Social Edge store, you will receive an email notification with your download information. For our SOW customers, we will reach out to you directly with your download information.

 

Check out our blog post for more details about the new features we are most excited about in this release: Blog & Search Tile Updates

Updates & Enhancements:

  • Filter Results by Tag -  Administrators can restrict blog display results by tag in the configuration panel.
  • Select a Default Filter  - This update has removed the "All" button on the filter display.  Administrators can determine the order in which the filters display by how they are listed and select a specific filter to be the "default."
  • Improved User Interface for Filters -  End users can choose to "Filter by" and "Clear filters" when interacting with the tile.
  • Google Analytics Tracking - Administrators can add Google Analytics tracking to get advanced insight into interaction with the tile. The new analytics configuration supports either Google Analytics or Google Tag Manager.
  • Performance Improvements - The performance of the blog retrieval has been improved in this version.

 

  • Bug Fix:  Filter by tags is not working properly
  • Bug Fix:  Filters do not show results properly

We are thrilled to announce that our Activity and Video Tiles are finally available to Jive and Lithium JX customers! As you may know, back in August we asked the AureaWorks community what new tiles they would like to see us add to our collection of Tiles by Social Edge. We received really great suggestions and feedback from the community. We took the most requested tile ideas and had our clients and the AureaWorks community vote on the tile they wanted most.

When we got the results back, we saw there were two clear winners: Activity and Video. Instead of just building one of the tiles, we decided to build both as a thank you to everyone who participated. After months in development and testing, both tiles are finally here and we are so excited to finally be able to show them off!

Here's some more information about each of the new tiles:

 

Activity Tile

Activity feeds are the bedrock of Jive communities. Our new customizable Activity Tile dynamically pulls activity streams onto a home page or any space, group or project page.

Key features:

  • Display activity streams for the entire community, a specific place or places, or a person.
  • Display and organize multiple activity streams on a page by using custom tabs.
  • Unlike Jive's out-of-the-box Super List, you can interact within the tile (comment, like, share) instead of having to click on a content item and navigate to the new page in order to respond.
  • Additional configuration options allow you to decide what types of content to display, enabling you to create an Activity Tile that displays all recent content or specific types of content, such as discussions or documents.

Video Tile

Our customizable Video Tile allows you to display videos in a gallery format. You can choose from two layout options to either display an individual video or curate a set of videos from a specific place in Jive or an external source. You can even override a default video thumbnail image with an image of your choosing for a curated individual video.Key features:

  • Feature a gallery of videos on any page with a featured video, or feature just one video.
  • Curate individual videos and override the default video thumbnail image with another image.
  • Pick a place and automatically allow videos to appear in the tile based on most recently uploaded. Videos can also be from external sources, including YouTube and Vimeo.

Thank you again to everyone who participated in the discussions and voted on the new tiles. We hope you love these new tiles as much as we do and look forward to hearing what you think!

 

... March 14th!

 

We are very excited to announce that both the Activity and Video Tiles will be available on Thursday, March 14th. We developed these tiles based on the suggestions and feedback we received from the AureaWorks community (see The results are in! The 10th Tile by Social Edge will be... for more information). Both tiles will be added to the Community Manager Tile Pack, and will also be available to purchase individually.

 

Follow us on Twitter @social_edge to get more updates on the tiles and their features in the days to come!

Happy Community Management Appreciation Day! On this day of appreciation, we would like all Jive and Lithium JX clients to experience the benefits of a premium Tile by Social Edge.


Today, we are announcing that you can purchase the Accordion Tile for zero dollars if you act by March 1, 2019.

 

This is not a trial or teaser offer. If you accept this offer, you will never pay for this tile in the future. This is a "purchase" in that you will sign a zero dollar contract that will allow us to provide you with the same quality support we offer all of our customers. We will also continue to deliver innovation through new releases and tile enhancements. The Accordion Tile is highly used by our Community Manager Tile Pack owners, so it will be straightforward for us to provide support and innovation for this product. 

 

Why the Accordion Tile? Our team looked carefully at all of our products and determined that the Accordion Tile would have the broadest appeal to our clients. It allows you to clearly organize the navigational elements of any business use case in an interesting and aesthetically pleasing way. The Accordion Tile is a space saver, rolling up what are otherwise long lists of navigation links. The use of icons in addition to text makes it attractive and effortless for users to find what they are looking for.

 



If this is the only tile, product or service you ever use with Social Edge, that is perfectly fine, and we hope you enjoy the full benefits from this product. If you do find it improves your community, we do hope you will consider evaluating our Tile Pack, other products, and services at some point in the future.

We have been building Jive tiles for several years and have been getting incredible feedback on our Community Manager Tile Pack. Almost one hundred clients have subscribed to over three hundred tiles thus far. Our tiles demonstrate that they fill in key product gaps and help business leaders create better outcomes and results in their communities.

In a few weeks, we will be launching our new Activity Tile and Video Tile, and will be adding them to our Tile Pack at no additional charge. Follow us in our Social Edge Consulting space in AureaWorks or on Twitter to stay up to date on the latest information.

For now, we hope you enjoy this offer, and we wish you and your community nothing but the best in 2019 and beyond.

 

Get the Accordion Tile!

Thank you for your feedback and suggestions on what our 10th tile should be! We really appreciate all of the input we've received from our clients and the AureaWorks community as a whole.

 

The results are in! It was a very close call between two of the new potential tiles on the list. So, we decided as a thank you to everyone who voted and submitted their suggestions, instead of building just ONE tile, we will be building TWO new tiles!

 

We're very excited to announce that 10th and 11th Tiles by Social Edge will be an Activity Tile and Video Tile!

 

Our goal is to continue to build products that provide value to your communities, and the insight we've received is important for us as we continue to grow and expand our portfolio of tiles. We are very excited to add both the Activity and Video tiles to our suite of Tiles by Social Edge and will continue to provide you with updates throughout the development process.

 

And that's not all! You can now get all of our tiles (including the 10th and 11th!) for $10K/year with our Community Manager Tile Pack! With our Community Manager Tile Pack bundle, you'll receive all of our tiles, including any additional tiles developed in the future. You'll be able to download and install all nine of our available tiles in your community today for a fraction of the price if you were to purchase each tile separately.

Join over 100 of your fellow Jive customers who have purchased Social Edge Tiles to improve their communities usability, adoption and overall experience for their users.

Want to learn more? Reach out to your Social Edge contact, send us an email at contact@socialedgeconsulting.com, or comment below!

We want to thank the AureaWorks community for all of your 10th Tile suggestions! We really appreciate and value all of the great feedback we've received. We have taken into account all of the suggestions posted in this thread, as well as direct feedback from customers in order to develop this list of potential new tiles.

Here are the frontrunners for our 10th tile:

  • Activity Tile: Use this tile to place a true activity stream on any tile-compatible page in Jive. Configure it to show specific content types from Places based on unique tags and other parameters. As edits or replies are added, the feed automatically updates.
  • Content Tile: Curate Jive content (e.g., Blogs, Documents, Uploaded Files) in this tile with one or more visually appealing themes (e.g., a grid or stacked layout). Provides images and configurable details about the piece of content to signal its value.
  • Event Tile: The Event Tile drives greater participation by providing configurable details about the event (e.g., what and when). Uses available imagery. It dynamically pulls Events from selected Places or allows a moderator to curate a list of Events.
  • People Tile: People are arguably the most important aspect of Jive. This tile will highlight people in the community with configurable details such as name, title, location, and team. It also encourages people to connect by providing a “Follow” button right on the tile.
  • Video Tile: Present a video in this tile with play/pause controls. It also provides an “up next” playlist with thumbnails and the ability to manually curate that playlist. Also, override the default thumbnail with a custom image. Can be used in any place including the home page for both internal or external stored video content.

 

Now it's up to you... which of the following new tiles would you like to see added to our collection of Tiles by Social Edge?

 

Vote here now!

The European Union's new General Data Protection Regulations (GDPR) will be enforced from May 25, 2018

 

What GDPR means for your organization

 

GDPR is designed to strengthen and unify data protection for all individuals within the European Union. It introduces robust data privacy requirements to protect EU individuals' data. It applies to any company with access to, or processes data of a personal nature of any person in the EU regardless of the company’s location or headquarters.

 

Our Solution

 

Social Edge Consulting is committed to helping you meet your obligations by providing your Jive community with the tools necessary to manage requests from your users and meet the regulations about processing of data and its use in marketing.

 

We have been working with some of our customers to build a solution that can be easily installed in your Jive community; whether you are on Cloud, Hosted or On-Premise, and regardless of whether you choose to upgrade to the next version or in the next release. These solutions will enable you to automatically fulfill requests from any citizens of the EU, whether they are employees or customers.

 

The tools will be offered as Jive Add-Ons which you can install via Jive’s native Add-On support and are compatible with any current Cloud, Hosted & On-Premise platform (Jive 8 & 9 and 2016/2017/2018.x.x).

 

This GDPR Add-On product will be available to all Jive customers on April 30th, 2018.

 

Additional information is available here.

 

For more information on the products and to talk through your options further, please email contact@socialedgeconsulting.com.

This Community Manager Appreciation Day, we are offering 20% off our collection of Tiles by Social Edge!* Use promo code CMAD2018 at checkout.

Tiles by Social Edge are beautifully designed, easy-to-use, responsive custom tiles that we've designed based on years feedback from fellow community managers. Each tile features a built in configuration panel that allows you to make quick updates to both content and design without having to edit any HTML code.

 

 

You can choose from various layout options for each tile and customize the fonts and colors to match your organization's branding. We've also made it easier than ever before to recreate a tile you've already customized, without having to go through and reconfigure the fonts and colors to use it in another place in your community. Simply copy over the configuration code and drop it into a new tile and apply your changes.

 

So what are you waiting for? For a limited time only, take 20% off your Tiles by Social Edge purchase.

 

Hardest part? Deciding which tile you want. They're all awesome.  Can't choose just one? We don't blame you. Check out our Community Manager Tile Pack for a discount on all of our tiles.

 

 

 

If you have questions, would like a demo or like to be able to test the tiles out yourself, you can reach out to your Social Edge contact or email me amara.mastronardi@socialedgeconsulting.com.

 

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*Offer valid through March 1, 2018. Discount applies to first year of subscription purchase. If you prefer to purchase via SOW, please email us at contact@socialedgeconsulting.com and we are happy to put that together for you.

We are very excited to announce the newest addition to our Tiles by Social Edge store: the Blog Tile!

 

If you were a fan of the old Blog Widget, and looking for a way to feature blogs on your community landing pages, you are going to love this new tile!

 

 

Learn more!

Check out Social Edge Community Manager Meghan Connor's story about her experience as an interim community manager at a Fortune 50 healthcare company.

 

"Consultant and community manager Meghan Connor has been working as an interim community manager at a Fortune 50 healthcare company for the last nine months. In her role, Meghan works directly with the organization's enterprise communications team to provide daily support on all community initiatives while driving employee engagement and new member adoption..."

 

 

Learn more

We are very excited to announce the launch of Tiles by Social Edge! Tiles by Social Edge are tiles we’ve developed and perfected based on our experience working with 300+ Jive clients. Experience gained building these tiles for customers, and getting feedback on them in live environments, allowed us to reimagine and upgrade them in their current form. Now we're making these custom tiles available for purchase in our online store.

 

For more on Tiles by Social Edge, check out this blog post by Brooks Jordan, VP, Business Development.

 

 

To see a full list of available tiles, head over to the Tiles by Social Edge page in our external community.

 

We love these tiles and we hope you do too!

Check out Social Edge Community Manager extraordinaire Kaitlin Connor's story about her experience as an interim community manager at a Fortune 100 financial services firm.

 

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"Senior consultant and community manager Kaitlin Connor was involved in the rollout of a Fortune 100 investment bank's enterprise collaboration platform powered by Jive.  From 2013 to 2016, she worked as an embedded community manager onsite at their offices in New York City.

 

During her tenure, Kaitlin evangelized the platform throughout the enterprise, driving adoption and engagement from grass root employees to executives..."

 

Learn more

icon175x175.pngThere are obvious benefits to having a Jive-x community ranging from customer service and onboarding new customers to personalized marketing and thought leadership. As always, though, there is the initial vision and general expectations of what's possible and then there are living examples of it. Jiveworld attendees will have an opportunity to learn more about external communities at our Jive-x Panel: People Who Know How to Build and Manage Jive-x.

 

On this panel, four of Social Edge's Jive-x clients will discuss what they've learned by launching and growing their external communities. The participants on this panel are all leading the launch and/or growth of their Jive-x community at highly successful technology companies. They each have unique and colorful stories about challenges and successes they've experienced. The purpose of this panel is to get their real insights into how to build and manage an external community.

 

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So, if you are attending Jiveworld this year, come stop by the demo theater on Tuesday, March 15 at 12:30 pm.

 

We hope to see you there!