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Jive Products

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Welcome to Jive Products spaces and subspaces where you can learn about product releases which are available to the general public.


Cloud release updates

The best way to find the latest information in this space is to search our platform place Jive Platform using "cloud" as the key word and see what the latest activity displays!

Let's try this search now: Find Jive-n & Jive-x Latest Cloud Release Updates


Hosted / on-premise release updates

The best way to find the latest information in this space is to search our platform place Jive Platform using "Jive 8" as the key word and see what the latest activity displays!

Let's try this search now: Find Jive 8 Releases Updates


Are you a Jive Customer?

If you are a Jive Customer and would like to see information before it's available to the general public (pre-release updates!), you can see additional blog posts in our Customer Hub space. Specifically, be sure to visit the Cloud Releases  and Hosted & On-Prem Releases  pages. If you are a customer but do not have access to either of these links, please request access here: Are you a customer? Request customer-only access today

On the heels of the 2016.1 release, the Jive-w Admin Console is also getting a visual refresh. Much of the functionality remains the same, but we've made key improvements to the experience in order to help the admins get work done as well as allow us to grow in new directions and add more content and information to the Jive-w admin console.


For those of you who aren't familiar, the Jive-w admin console is used to administer users for Circle and Chime. It can be used both in the standalone app world, and when those apps are connected to Jive-n. The changes are detailed below for easy reference


DashboardNo dedicated homepage/dashboard



The new Jive-w admin dashboard gives you an overview of your organization at a glance

  • Current app usage - how many active users per app, the type of license you have, and information about additional apps if you don't have them all
  • Search - the search box gives you an intuitive and easy way to find the actions and pages you're looking for. Enter 'user' and you'll be presented with the option to go to User Management, Add New Users, and User Settings, for example.
  • Links to other pages - navigate to other areas of the admin console based on the actions you want to perform
  • Info on more apps - if you have Circle but not Chime, you'll get more information on what Chime is and how to get it





  • An overall styling change for better user experience. You can now see at a glance which apps a user has access to, and if they've signed into those apps or not
  • Refined search - narrow down users by status, type and apps they have
  • Bulk edit - you can search for and select multiple users, and them edit certain profile fields for all users together
Manual User CreationCreate_User_Old.png


  • A new look and feel to the user creation page
  • Creating a new user automatically gives the user access to all apps available to the organization. This can be edited in the Edit Permissions tab
  • Easily create a the user and then create another by clicking the 'Save and create another user' link
    • Note: For organizations connected to Jive-n, this feature will be locked in Jive-w and managed in Jive-n
Upload User DirectoryUpload_Directory_Old.png


  • Same great features, sleek new look
    • Note: For organizations connected to Jive-n, this feature will be locked in Jive-w and managed in Jive-n
Invite Users by MailInvite_Users_Old.png


  • Same great features, updated look
Company InformationCompany_Information_Old.png


  • Now located under the Admin Profile menu (click on your avatar in the top right of the screen)
  • Both checkboxes have to do with the type of information you wish to collect or not collect about your organization


This refresh is our first step in the progression of the admin console. We've got plans to add more feature, further refine existing functionality, and make this a one-stop-shop for all your Jive-w management needs. Some key areas of focus for us in the near future are app-specific management - manage features that are specific to each app that you own, rather than all users globally - as well as Analytics & Insights into your community and their usage of the apps.

Firstly, a quick personal introduction. I joined Jive almost three months ago as the Vice President of Products. As part of the Jive Products team, I focus on the currently in-market products. My LinkedIn page has the overview of my 20+ years before Jive.

It's great to see the collaboration and the product ideas in the Jive Community. I'd like to thank you for your contributions over the years. As the Jive team, we are constantly looking at ways to improve our collaboration with you through the Community. One area we will be focusing on in the coming weeks and months is improving how the product ideas are handled.


Those of you who attended The specified item was not found. in October heard firsthand about the product ideas in the Jive Community that are now built into the product or are being worked on.


We love getting these ideas, but we also realize the process of idea submission and how that ties to product delivery needs to be clarified, streamlined and the communication around it needs to improve. With that in mind, we'll be putting in place a number of enhancements.

  • Ideas are submitted in only one place. If you have an idea for Jive, you don't have to hunt around for the right place any longer. Simply submit your idea in Ideas for Jive.
    We'll keep the existing ideas places until January 31, 2014 for reference only. The top 20 ideas from all these places have been moved to Ideas for Jive, and that's the right place for new ideas.
  • Top ideas are regularly reviewed. As part of our quarterly release planning, we'll be reviewing the top ideas in the Ideas for Jive space and consider them for inclusion in upcoming releases.
  • Ideas that are implemented will be celebrated! As we include ideas in the product, we will mark your idea as closed and communicate where and when you'll see it.


Looking forward to continued collaboration.

Bridging the Gap: Jive + Office 365

In the Jive fall 2014 release, we are extending Jive's Communication and Collaboration Hub capabilities by introducing the long awaited Office 365 and SharePoint online integration that helps customers bridge the gap between

on-premise and cloud Microsoft applications. The new features cover three product areas:


  • Jive Connector for Office Online eliminates the hurdle of working in Office documents, spreadsheets and presentations across on-premise and cloud versions. You can now co-author Office 365 files directly from Jive or bring Jive to Office 365, across any device or operating system. With the addition of Jive's popular impact metrics feature, you can also analyze the reach and sentiment of Office 365 documents to optimize the effectiveness of your communication.
  • Jive Connector for Outlook Online brings relevant Jive content and conversations into Outlook email threads for easy reference, while enabling the conversion of emails to Jive discussions. View and reply to conversations directly in Outlook Online, while applying structured outcomes. And because it's all browser-based, you can work across any device and operating system, including Mac OS.
  • Jive Connector for SharePoint Online (also known as O365 Sites and OneDrive for Business) enables files to be stored in OneDrive for Business while still being accessible in Jive. Leveraging our External Storage Framework means that documents stored in OneDrive for Business are visible in Jive. This makes it easier to find your documents using Jive's social search capabilities, and users can easily collaborate as well as track the reach and impact of their documents.

Feature Highlights


What it is



Jive's Communication and Collaboration Hub

  • Integrated communication and collaboration system
  • Pre-built integrations and templates
  • Dynamic people profiles
  • Social analytics
  • Structured outcomes
  • Mobile apps for multiple devices
  • 15% increase in productivity
  • 39% increase in top performers
  • 24% decrease in employee turnover
  • 9% decrease in support costs
Jive Connector for Outlook
  • View Jive-triggered messages in Office 365 outlook web app featuring rich Jive formatting and actions such as like, reply and find related discussions
  • Convert emails to Jive discussions including attachments and embedded images
  • View people (profile) information from Jive in outlook web app
  • Reply to Jive discussions
  • Mark replies for action or decision
  • Reduce email hoarding
  • Preserve context around decisions and actions
Jive Connector for Office
  • Preview Office  documents in Jive  as an embedded Office365 experience
  • Navigate to Office 365 document editing from the Jive preview page
  • Manage Office 365 document version history in Jive (including reverting to older versions)
  • Upload local MS Office documents (Word, Excel, PowerPoint) to SharePoint Online/OneDrive for Business through Jive
  • Create (or upload) documents in SharePoint online / Office 365 and have them automatically synchronize and appear in Jive
  • View and edit Jive Info in a side bar within Office 365 including likes, comments, versions, structured outcomes and general info
  • Reply to Jive comments within Office 365 side bar and have comments sync into the Jive document page
  • Jive Unique "current users" feature - showing in realtime who are currently viewing/modifying a document  - within the Office 365 sidebar
  • View impact metrics on Office 365 documents
  • Reduce time to create documents
  • Reduce time to find documents
  • Understand how your documents are received and used
  • Find who else is viewing /editing a document
Jive Connector for SharePoint Online (aka OneDrive for Business)
  • Connect Jive groups with SharePoint Online sites to store all binary files uploaded to the Jive Group in the associated SharePoint document library
  • Upload general files  to SharePoint online through Jive
  • Upload general files to SharePoint online and have them automatically synchronize and appear in Jive
  • Leverage existing storage investments
  • Reach more people with strategic messages
  • Reduce custom mobile development efforts


Walk-through & How To

Jive + Office 365 Outlook Web App

To use the new Jive for Office 365 Outlook web App, do the following:

  • Make sure all your desired users have O365 accounts
  • Install Jive Anywhere 2.3 on the browser of your choice and connect it to your Jive Cloud instance featuring the latest Fall 2014 release
  • Install the Jive Anywhere cartridge for Mail Online via your Jive Admin console. Don't have the cartridge and already have a current Jive for Outlook license? Contact support to get it ASAP.



Clicking on an email item that originated from Jive, OR an email item that has been previously converted to a discussion will show a rich Jive view of the email with the ability to Like, apply structured outcomes,  find related Jive discussions, view and respond to comments made in the associated discussion to the email.

The customized Outlook Web App page will also display people information for all the participants in the email that have a Jive account, taken from their Jive profile.

2.jpgNon-Jive emails can be converted to Jive discussions with a click of a button, allowing the user to post them in a Jive place, provide any annotation that will be listed as comments to the discussion and optionally allow to upload attachments and embedded images.


Once a discussion is created, it is accessible in Jive as a discussion object with the original attachment and comments made, featuring full Jive functionality such as structured outcomes and impact metrics. The discussion is also referenced by any user viewing the email in Outlook Web App - in the Jive Anywhere side bar, under related discussions.


Jive + Office 365 Documents / SharePoint Online

Using the Office 365 web document integration in the Jive 2014 Fall release, requires that the documents be stored in SharePoint Online which also serves them as web documents. In order for the Office 365 experience to be available for users creating and connecting Jive groups - a Jive admin needs to install the Office 365 & SharePoint Online Add-on.




The new Add-on packages the external storage implementation of SharePoint online and also includes the Jive Anywhere cartridge required to enrich the Office 365 web apps with Jive functionality.


The info needed to configure the Add-on is the URL of the SharePoint server, the specific site collection under which new Sites will be created and an access token to be used for authentication which is obtained from the SharePoint installed Jive App.


Once the Add-on is installed and configured properly, any user that can create a group, may connect it to a SharePoint site.


Note: In this version only groups can be connected to SharePoint Sites, and these sites are created automatically by the Add-on. Next version will allow to connect Jive Space and Jive Projects to SharePoint Online, and may also allow to connect to existing SharePoint online sites


When the Group is created and connected to SharePoint online, members of the group may navigate to the connected SharePoint online site.


Users can also upload Office documents via Jive to have them stored and rendered by SharePoint online

7.jpgDocuments uploaded to SharePoint online - either via a Jive group or directly through the Office 365 and SharePoint online web application, will be available for preview in Jive, as an embedded Office 365 view

Opening the documents, either  from Jive or directly from SharePoint Online, will allow to edit them and display the Jive office sidebar that features information such as previous versions of the document, general info and rating.

The Office sidebar also allows to performs operations such as Rate and Like


Jive Anywhere cartridge for Office 365 also features a unique to Jive capability of showing the users collaborating of viewing the document in realtime

9.jpgWhen editing documents in Office365, users can view and respond to threaded comments made in the context of the document  which will be synchronized back to Jive


Frequently Asked Questions


What version of Jive is supported with the new O365 connector ?The new Office 365 and SharePoint Online connectors are released with the Jive 2014 Fall cloud release. I is planned to be supported in Jive 8 for Hosted and on-Prem deployments
What components are necessary to enable the integration ?The new integration is powered by several Jive frameworks and technologies including External storage framework (ESF) and Jive Anywhere (JA). The integration is packaged in a Jive Add-on that distributes and installs the necessary components.
Can we connect Spaces and projects too ?In this first release, only Jive groups can be connected to SharePoint Online. Future versions will support spaces and projects.
Can I use Mail Online if some of my users still use outlook  desktop client ? Office 365 Mail web app is powered by a cloud Exchange server that may also support Outlook desktop clients. Specific considerations to a hybrid usage should be verified with the Microsoft documentation
Can we use the existing SharePoint connected in parallel to the new SharePoint online connector ?The two connectors are packaged in separate Add-Ons and may be used concurrently, however not in the same Jive groups.

Jive 6.0.5 is now available.  This release contains many stability and usability fixes. For more details please refer to


You can download 6.0.5 from your purchases page. Access your purchase page by clicking here.

We wanted to let you know that Cloud environments are being upgraded starting on Thursday September 11th, to address some issues that have been identified since the Summer release. There will be a very short maintenance window in which your Community will be unavailable and a Site Undergoing Maintenance message will be displayed.


If you or anyone who has access to your Jive network logs in during that time and receives a "site undergoing maintenance" message, please know that it will be less than 30 minutes to wait before your network will be available again.


A notification will be sent to Cloud Community admins early next week to act as a reminder of this maintenance timeline.


The following issues are being addressed in this maintenance release:


  1. JIVE-48140 - Trying to update a profile fails when a single-select list profile field exists and the value isn't changed before saving
  2. JIVE-48277 - In IE8, unread items can produce script errors, making the Inbox unusable until all items are marked as read
  3. JIVE-48217 - App alerts can interfere with access to the Apps interface
  4. JIVE-48212 - Points are hidden behind user names in Individual Leaders and Team Standings widgets
  5. JIVE-48148 - When a theme has minimum width set to larger than 950 px in auto-width mode, the UI is cut off when viewed with a narrow or mobile browser
  6. JIVE-48141 - Inline comments in uploaded documents are not displayed for earlier versions of the document.
  7. JIVE-47825 - Recent Content Widget does not update consistently when placed on the home page
  8. JIVE-48152 - A project owned by a disabled user cannot be reassigned to another user
  9. JIVE-48169 - Recent Activity widget shows unrelated comments when an event is defined in the place

This maintenance release requires a very short 30-45 minute window in which your Community will be unavailable. The window will depend on where your Community is hosted, and what type it is, as follows:

  • Trial Instances - Thursday 9/11
    • Amsterdam: 1pm - 5pm PDT
    • Phoenix: 4pm - 8pm PDT
  • Customer Instances - Friday 9/12
    • Amsterdam: 3pm - 8pm PDT
    • Phoenix Standard Instances - 7pm - 12am PDT
    • Phoenix Enterprise Instances - 10pm - 3am PDT


We apologize for any inconvenience this may cause. If you have any questions, please contact Jive Support.


Thank you,

Jive Software

We are excited to announce our Summer JiveX 2014, providing more control over content, better ways to reach the right people at the right time, and amazing insight into exactly what is going on in your external Community for your customers and partners.  If you're interested in the newest release for your internal community, check out the Summer Jive Cloud Release.



Place Pages


Premiering for JiveX are Place Pages, used to aggregate and highlight information for a place, reducing the need for multiple sub-spaces or groups.


  • Document View Tile - display an entire document, or just the HTML content
  • Call to Action (aka Carousel) Tile – in both wide and narrow formats, this tile allows you to direct attention to the most critical actions or information you want people to notice
  • Guided Navigation (aka Content Sets) Tile – for information that should logically be grouped together, such as various product manuals for user information on a single product, the Guided Navigation Tile allows the Place admin to visually connect through the UI several pieces of content together, providing a guided experience to users
  • Wide versions of many previously narrow tiles such as Featured Video
  • And more…


Carousel Tile



Guided Navigation Tile


Guided Nav Tile.png


Sharing Content

One of the feature requests we’ve received often is the ability to share content to multiple places. Have one document that is relevant to several groups? You can now share that document once among those locations, making it visible to everyone without having to update multiple copies of it. Share the document like you would with any person, except now you can choose to share with Places, which will add a link to that content in that place. The places where the content is shared will be visible on the content itself, so you always know who has access to your content.




Place Categorization

You’ve long been able to categorize content, a handy way to filter just the most relevant information at any given time. Now you can do the same by using categories for groups. When a group is created, you can select pre-defined categories to apply to that group. Those categories will show up in the groups About menu, and you’ll also be able to browse across all groups that fit a particular category. This works for Spaces as well as Groups and Projects.


place categories.pngbrowse place categories.png



CRM Connector

For those communities that are tied to backend CRM systems, we've further enhanced that capabilities of the CRM Connector. In addition to the ability to create CRM cases directly from the JiveX UI, customers get more direct insight into the status of the case with closure directly updating the answer in JiveX. On the CRM side, cases created from the JiveX UI can be viewed and replied to with solved cases quickly and easily turned into JiveX KB articles. What's more, when searching from the CRM system, Jive content is also shown. With the addition of the CRM system as the IdP, administrators jobs are made easier and user experiences more streamlined.


CRM V2.png



Resonata Influencers

Our enhanced Resonata Influencers Insight brings you new influence ranking analysis added into Resonata.

  • Top Influencers -For every search performed within Resonata the "People" analysis box will contain, in addition to other top ranking lists, a list of top influencers within the given scope. Because this list is available for any search, Resonata users can drill down to see the top influencers for individual topics/themes, spaces, periods of time, sentiment, etc.
  • Influence Traits - new Traits are added to the Trait Analysis feature, enabling Resonata users to see at a glance which people are considered highly influental community-wide, and also to search specifically for activity by highly influential people.
  • Top threads by influence - the Threads box adds the ability to sort threads by influence rank.




CMR Reports

And to provide you additional insight into your Community's usage, we've added new reports to CMR. Namely, Views of Answered Questions and Top Users by content created, content read, questions answered, likes given, and likes received. It is now easier than ever to target key people and actions in your community, encouraging and enabling continued adoption.







UX Enhancements

As always, we continue to invest in our core platform, innovating the user experience and providing more ways to integrate with Jive. Beginning with additional updates to our UX redesign, offering additional themeing options, updating icons across the platform, and a host of additional tweaks to provide visual refresh to your community.


Place Banner Management.png

  • Place Banner Management - We built in place banner customization and management so that users with community administrators and higher roles can update the look and feel of the places in your community. You can manage the template banners, and which presets are presented to your users when they create new places.
  • Light Inbox refresh - The inbox was using some older UI elements and styles. These have been updated.
  • RTE icon set update - Modernizing the icon set for the RTE to a more glyph-like display.
  • Visual and interaction alignment for menus across the board



Responsive Design



Continuing with this investment, and to augment our mobile story, we're showing off the first iteration of our responsive design. Now, as the size of your browser changes, so will the layout of the site, making it easier to view critical content and navigate across. You can expect to see more of this in subsequent releases as well

Documentation and Release Notes

As you prepare for the Jive/JiveX Summer 2014 release, we wanted to post a short guide to some of the settings that relate to new features and where to change them, if you intend on staggering their rollout in your community. You may, for example, choose to experiment a little longer with a feature, create your own documentation, make some tweaks, or deliver additional end-user training before introducing a particular feature. After your community is upgraded, you'll be able to make any changes.

Note the differences with Jive (employee) and JiveX (external) as well as Upgrades (existing Jive communities) and New communities.



Default: Upgrades

Default: New

DetailsTo Make Changes
Place Pages

Jive: Enabled

JiveX: Enabled

Jive: Enabled

JiveX: Enabled

Previously in beta, this feature allows you to create additional custom pages (up to 5) with page tabs in throughout your spaces, groups and projects. Note that these custom pages can only be added as an alternative to the traditional (widget-based) Overview page.

In the Admin Console, go to System > Settings > Pages


You can disable the feature altogether or change the setting that controls the maximum number of pages (up to 5) that can be added to a place.


Disabling the feature affects all Places, but is non-destructive. In other words, if the feature is re-enabled, any custom pages will return.

Your View

Jive: Enabled

JiveX: Enabled

Jive: Enabled

JiveX: Enabled

This feature ships with a basic default view that individual users can customize. It appears in the Home navigation, alongside Inbox, Overview, and Activity. Users can set it as their default "Home" view in the community.

In the Admin Console, go to System > Settings > Your View


Disabling the feature affects all users, but is non-destructive. In other words, if a user does make changes to their personal view and its subsequently disabled, their edits will return when the feature is re-enabled.

Non-member Content Editing

(Spring 2014)

Jive: Disabled

JiveX: Disabled

Jive: Enabled

JiveX: Disabled

Non-member Content Editing lets users share specific content with non-members of a Private group. Non-members can then be granted edit rights to the content without belonging to the group (which would give them access to all documents in the group and more privileges.)

There are actually two settings that control this feature:

  1. In the Admin Console, go to System > Settings > Non-member Content Editing to enable/disable the feature globally.
  2. If enabled, owners of Private groups will see the option to enable the feature in their group's Settings via Manage > Settings > About


So, even if the feature is enabled globally in the Admin Console, it has to be manually activated for individual Private groups, where the feature is disabled by default.

Place Categories

Jive: Disabled

JiveX: Disabled

Jive: Disabled

JiveX: Disabled

Place Categories provide a way for Community Manager to define controlled groupings of Places, for Place Owners to choose from these listings in their Place Settings, and for users to discover similar Places via Browse and each Places "About" box.Community Managers can create, edit, delete or disable Place Categories, as well as manage translations for each.

In the Admin Console, go to System > Settings > Place Categories

By default, there are no categories, so its up to the Community Manager to define them. If there are none defined or all categories are hidden, Place owners will not see them. (So, technically speaking, the feature is "active".)

See Also:

I have some great pieces of news to share on the analytics front for the cloud summer release.

New CMR Reports

We added two new reports at the Community Manager level into CMR


Views of Answered Questions

This shows the number of views by day that answered questions in your community receive. This can of course be a great way to understand the value your answered questions are providing to your users.




Top Users by <Content Created, Content Viewed, Likes Given, Likes Received, Correct Answers>


You can choose from 5 ways of sorting your top users: Content Created, Content Viewed, Likes Given, Likes Received, Correct Answers.



We have now added to our Resonata product something that has been asked for very often - influencer detection.



The IR features are and will only be available for communities that are running Jive 7+ and have the Data Export API enabled.



The initial release of Influence Ranking will be visible to users in the following ways:

  • Top Influencers -For every search performed within Resonata the "People" analysis box will contain, in addition to other top ranking lists, a list of top influencers within the given scope. Because this list is available for any search, Resonata users can drill down to see the top influencers for individual topics/themes, spaces, periods of time, sentiment, etc.
  • Influence Traits - new Traits are added to the Trait Analysis feature, enabling Resonata users to see at a glance which people are considered highly influental community-wide, and also to search specifically for activity by highly influential people.
  • Top threads by influence - the Threads box adds the ability to sort threads by influence rank.


How does it work?

We rely on users' activity - what they view, like, follow, share, bookmark, et cetera. We get this event data from the Data Export API, collect it and compress it in the Resonata database, and then we process all applicable events for every search performed. The following types of events currently contribute to a user's influence ranking:

  • Content creation
  • Views, follows, shares, bookmarks and mentions of user's content
  • Likes on user's content and comments/replies
  • Replies to user's content and comments/replies
  • User's comments marked as question answers
  • Structured outcomes set on user's content/comments
  • User mentions and follows


Data Export Service UI

The new cloud analytics service has been very popular (especially because it powers Impact Metric) but for many the idea that it was a REST UI was a bit intimidating. To help folks appreciate the power it has and get a better idea of what they might be able to get out of it - we have built an end user facing UI. This can help you develop filters for the data you are looking for and to easily get a CSV download.



FAQ and Notes

CMR reports:

  • For CMR Views of Answered Questions - the data is only collected as of upgrade so the chart will only begin to populate post upgrade.
  • Reports are only available at the top level


Resonata Influencers:

  • As mentioned in the copy - Resonata Influencer feature requires Resonata, Jive 7+, and the data export API enabled
  • This is releasing concurrently with the summer cloud release, but does not require it


Data Export UI

Documents Where You Need Them

In the Jive Summer 2014 release, we're introducing a feature that solves a real problem people face when content needs to be available in multiple locations: Content in Jive is generally created in a Group or Space, but if all or part of the audience isn't looking there, they may not find it. While Search is often the best way to get what you need, not every user thinks that way. Community Managers and group owners spend a lot of time "curating" content and navigation. Even still, sometimes its vital that content be more physically featured in one or more spots so it can be easily located.


An example of this in an external community would be an article that relates to multiple products, each of which have their own space. In an internal community, you might have important company procedures or data sheets that different teams need to locate within their group. In either of these cases, you're left with having to create copies of a document in each place, beg users to look somewhere they're not used to, or deal with the complexities of pseudo-posts in various place, with links to the document. While some of these strategies have advantages, they can be challenging. Instead of trying to force people to go from one place to the next, why not help them discover new places, organically? Why not make it easier to put content in different places, so they're always at users' fingertips? That's what we set out to address with Sharing to Multiple Places.


Now, if you want a document to appear in any other Group, Space or Project, all you have to do is click "Share" and enter the Places in your Jive community where you want the document shown. A link (shortcut) will be instantly created in the destination, so anyone browsing the Content there can see it. You don't have to edit the document or maintain different versions or links. Best of all, its now build right into Jive, so there's nothing to install or any settings to change.


Note: This feature is an enhancement to the way the Sharing works and creates a link to the original document. It doesn't alter permissions, so user still need to have access to the original in order to see it.



When we developed this feature, we had a few goals in mind:

  1. Find Content Quickly—For users that prefer browsing, we wanted to create a more physical way of finding the content they need. We wanted the feature to help those users and also give people an elegant way to control where others might encounter their content.
  2. Reduce Duplication—Instead of making copies of documents, users need one spot for editing and managing them. We didn't want to complicate the publishing process by having to corral multiple documents.
  3. Keep Publishing Simple—We wanted to make it easier to publish to multiple locations without having to edit (and revise) the document.
  4. Discover New Places—We wanted to continue promote the idea that a document has a home and that the place where it resides has important activity (and other content). So, if a user sees an important document, regardless of where, we want to bring them to a place where they're likely to see related documents and connect them to people and efforts they'll be interested in or that may better answer their questions.


Feature Highlights

Sharing to Multiple Places is a fairly straightforward feature, but here are some highlights:

  1. Works with all types of Content (Documents, Uploaded Files, Blog Posts, Videos, etc.)
  2. Ability to share to any Group, Space, or Project
  3. One click to Share:
    • Search for a destination in the Share dialog box.
    • Enter one or multiple Places (along with People).
  4. Easily filter by shared content, when browsing
  5. Ability to see where else a document has been shared
  6. Easily tell who shared the document
  7. Links are visible to everyone in the destination, though only those who have access to the original content will be able to see it.
  8. Links can be removed from either the source or the destination:
    • Remove the link from the content itself
    • Remove from the destination in the Content browser
  9. Drive users to the original document and place in which it resides.


Walkthrough & How To

I'll show you how the feature works and note various details. Please ask questions in the comments, if you have them!

ScreenshotFeature Details

Choose a Destination


When you click Share, you can now search for places. You can also click the Place icon if you want to perform more robust search or browse your list of recent places.


You can enter additional destinations and even people on the same line.


Confirm and Share


When you click Share, you can now search for places. You can also click the Place icon if you want to perform more robust search or browse your list of recent places. If you want to include additional people or places, enter them before clicking the Share button.

Note: Messages are meant to inform individuals and are not included when sharing to places.


Know Your Audience


When content is shared to one or more places, you'll see additional information in a drop down at the top. This serves to create awareness that the document has been shared outside of the current place. You can select and follow a link to one of the locations or remove the link.


You've Arrived


If you're browsing content in the destination, you'll see a few things that make it different from the rest of the content:

  • You can filter "by shared content", so you can easily find documents that have been shared to this location.
  • In the list of content, you will see who has shared it and from where.
  • From the gear icon, you can remove the link. The original document is unaffected.

Frequently Asked Questions

  1. Can I share content from a restricted place, like a Private or Secret group?
    • Yes, you can.
    • Note that users will not actually be able to see your content unless they have access.
  2. Will search show the document existing in multiple locations?
    • No, the document only resides in a single location. If a user is searching, they will find and ultimately land on the source document.
  3. Does Sharing to Multiple Places modify the document or generate activity in the stream?
    • No. Sharing will create an inbox notification if it is shared to people, but not places. It also doesn't generate activity at the destination, but we are looking at ways to do this or help highlight documents which have been shared to places.
  4. Is there a limit to the number of places I can share to?
    • No. You can even come back later and add more, if you need to.
  5. Does it matter what edition of Jive (internal/external) I am using?
    • This feature is not enabled in JiveX (external) communities.




We've heard from community managers for some time, that they need a solution to this problem. Thanks to everyone who shared their ideas and for those who took the time to share feedback during early development of this feature. Some examples include:

Jive for You… Featuring Your View

Some Jive customers know we've been working on this feature for a number of months now. It's called "Your View" and its another example of the kind of enhancements Jive is delivering to Cloud as part of doubling down on user experience. I know that "UX" borders on buzz-speak, but let's get serious: We know that one of the keys to user adoption of Jive is not just making it easy, but making it comfortable—reducing "friction" as some like to call it. For some time, we've heard from users that its hard to adapt to a new way of working, so we're trying to adapt the product to users' individual work style, so it feels natural. Furthermore, as a work platform, its vital that users feel connected to all of the other systems and tools they use every day: We do this in Places, but we were lacking in something completely personal for users…


Your View is a place to call home in Jive. Its a way to help users adapt, orient, locate and quickly connect with everything else they need in Jive. It's the part of Jive that pulls in all the things you care about as a user, while adapting and changing with you, as your needs evolve. Your View is all about discovery, quick access to people and places, along with access to the tools you need at your fingertips.


Before I get too far into this, I should also point out that we'd love your feedback on how you and your users are embracing it, as well as what you think should come next!


Note: As outlined below, Your View is enabled by default for Jive and JiveX communities and is part of the Summer 2014 release. If you'd like to try it out, it's switched on in Jive and JiveX Preview sites, already. Should you elect to disable it for your community, know that user-configured changes are not deleted and will be restored when the feature is re-enabled.



We had a few key objectives with this feature, which I'd like to share

  1. Make it super useful, by default—This may seem like a no-brainer, but we had a similar feature in a previous version of Jive. Unfortunately, it wasn't as successful in some communities, because it required a lot of configuration. Lesson learned. We wanted an experience that provided power user features to the novice and new users. We've included an out-of-the box default configuration that many users will find useful, because it helps them discover and find their way around. Essentially, it learns and grows with users. When they are ready for more, it doesn't feel like a big plunge.
  2. Make it responsive—Your View is a testament to our commitment to making sure Jive users can access the features they need, regardless of the device or browser they use. Your View is fully responsive, meaning that if a user takes advantage of it, they can get to the People, Places, Content and tools they need, even on their mobile device.
  3. Make it part of Home—Your View should be part of the Home experience in Jive, right there alongside Overview, Inbox, Actions and Streams. You can even pin it as your default landing page in Jive, so you can start your day with everything you need at your fingertips.
  4. Make it easy—We wanted to take advantage of all of the work we're doing on Tiles elsewhere in Jive. These offer a very intuitive and friendly experience, so users can make changes in only a few clicks.
  5. Extend the platform—We wanted to build a foundation for development around this feature. In the same way developers can create cloud-friendly tiles for Places in Jive, we wanted to create something that can address different use cases now and in the future with Jive's Frameworks.


Feature Highlights

Your View has a lot of really great features, but the coolest thing is, you barely have to do anything to take advantage of it:

  1. Out-of-the-box default configuration
  2. Up to 8 tiles on a page: Two wide tiles and six narrow tiles
  3. Quick access:
    • People tiles support recent improvements to hover cards, so you can quickly message the people on your team (look for info soon on click to call!)
    • Place tiles give you fast access to frequently-viewed and recently-viewed groups and projects
    • Links to content that's trending so you stay informed
    • Helpful links tile to connect you too your company's other tools
  4. Zero-configuration tiles:
    • Frequently Viewed
    • Recently Viewed
    • Trending Content
    • Recent Blog Posts
  5. Document Viewer: Add documents to Your View… some great examples for usage include:
    • Your personal objectives with links to projects and to-dos, so you stay focused
    • A status report for your boss or your reports
    • Project timelines and schedules
    • A call script or a knowledge base article that needs to be at your fingertips
  6. Quick access from Home in Jive, plus the ability to pin as your default landing page


Walkthrough & How To

Let's walk through the feature and its various options.

ScreenshotFeature Details

Enabling and DIsabling Your View for Users

Your View is enabled, by default in Jive. Both new and upgraded customers will see the feature and there's a notification provided to users, when they log in, after the upgrade. In the Admin Console, in System > Settings, there's a page for Your View: Disabling the feature, turns it off for all users in the community. They won't see the feature and they also won't see references to it elsewhere in the product if it's been disabled.


Out of the Box Default


Your View is incredibly useful for users, without further configuration, though it's very easy to customize and fine-tune it.


For a completely new user or a new community, there's going to be very little here, but if the community has been in use for a period, or the user has taken an opportunity to explore a bit, they will feel oriented to this view and will see some links to trending content and blogs.


For certain tiles, like "Latest Blog Posts", users will see some nice messages when there's nothing ready to show. This keeps the page looking nice, while hinting at what's coming. Regardless, you can edit the page to move and reconfigure tiles, as needed.


Tile Configuration


On most tiles, you can click the gear icon to configure it. In this screenshot, I've decided to edit the Frequently Viewed tile, so it shows only People. This is an example of creating a quick list of the people I interact with every day, so I have quick access to their profile and contact information, with various ways to message them.


You can also use the up/down arrows to reposition the tile, or the trash can icon to remove it altogether.Depending on the tile you're configuring, you can alter things like the title and other properties. Note also, that I can add the same tile over and over if I want. You might, for example, use the Key Content and Places or Helpful Links tiles to group similar items together in a unit.



Wide Tiles and Narrow Tiles


There are lots of different tiles to choose, some more configurable than others, though all are fairly easy. Some require no configuration at all: simply add them to the page.


The first screenshot on the left, shows some of the options available when you click "Add a tile" in one of the wide cells. You can even add a document to your page.


The second screenshot shows how you can add Helpful Links to the narrow column.


Note that some tiles are available only in certain widths. An example of this is Helpful Links, which is not available in the wide format.


Helpful Links


In addition to Document Viewer and Key Content and Place, one of my favorite tiles is Helpful Links. This is a great tile for adding all the sites and tools you use every day in your company—these are typically not embedded in Jive (but can be in some cases), but that you sometimes need to refer to, as you work with other Jive users.


In this example, I've updated the tile to have links to some systems that I use, regularly. So, in addition to People, Places and Content in Jive, I can quickly launch applications like Salesforce, right from my Your View page! I can even change the title, add custom icons and include a footer link to other web sites and applications.

Frequently Asked Questions

  1. Can I use Widgets and Tiles in Your View?
    • Your View was designed with Tiles in mind. Because Jive can control many aspects of the presentation of data/lists in tiles, Your View is completely responsive and can be viewed on any device.
    • Keep in mind, another goal we have to make sure a typical (non-power) user can customize their page if they want to. Widgets have some complexities that some users have trouble with. We've carefully considered the user experience around Tiles and will continue to provide more that are easy to set up and where possible, require no configuration at all—just plop them on the page and go!
  2. My users need a tile you don't seem to have in Your View. How can I make this view more useful for them?
    • We will be creating more tiles, over time. Please share your thoughts on this feature and what tiles are needed…
    • I should underscore the fact that Tiles are something that can be developed easily and are part of the Add-ons Framework. So, if you have an idea for something valuable or unique to your use of Your View as it relates to Tiles, chances are you can do it (or Jive Professional Services can help.) What's more, Tiles can be developed to work in Places (Activity Page and Place Pages) as well as Your View: That's not meant to be a "pitch"—just being thorough.
  3. As a Community Manager, can I create a "mandatory tile" or somehow lock-down aspects of Your View for users?
    • Interesting notion. While there's something to be said for things the Home Overview page and the Inbox can address for getting users' attention, there may be some room for improvement down the road on providing some administrative control over Your View, but keep in mind, a key goal here is user adoption and creating a comfortable place that feels like their own, so they come back and use it to find the things they need. (Ideas from anyone interested in talking about Corp Comms use cases and how they may intersect with Your View in the future are welcome.)
  4. What other layouts are available for Your View?
    • Currently, Your View only has a single layout which supports 8 tiles. Over time, this may change, but we wanted to keep it simple and, if we do add more layouts, we'd like to focus on a problem the existing layout isn't solving, rather than add unnecessary steps or complicate things for users. (If you have some suggestions for use cases that have different layout requirements for Your View, I'd love any feedback!)


What's Next?

As I mentioned, we are listening and talking to customers. I'd like to understand more about how our users can benefit from this feature and what community administrators think about what we're doing with tiles. I also think there's a ton of opportunity to address company specific use cases with the developer frameworks and I know folks will have questions about that. Please ask questions and share your thoughts!


Oh, and one last footnote: This feature will be coming to Jive Custom in the next major release, Jive 8!


The Evolution of the Mobile Browser experience

Before I dive into all the new features that come along with the move to responsive design, lets first go through some history and details so that you can better understand the changes and impacts to your Jive powered community.


What is the difference between Mobile Web via the Browser and the App I have on my iPhone?

Mobile Web is what you use when you have not yet downloaded the Jive Mobile App. Pop open mobile Safari or Chrome for Mobile and start jumping around the internet.  How many sites are really formatted well when you get to them?

Traditionally Mobile Web has been used by our JiveX customers because most guests to a community would not think to download an app, they just want to get the answer to their question from the site they were directed to via Google.  The Jive Community uses the current Mobile Web experience.



The Original Mobile Web Experience:

Screen Shot 2014-07-25 at 4.06.56 PM.png



So we have had mobile browser access for a while, what is that like?

Introduced a few years back, "Mobile Web" was Jive's initial push into the mobile world.  "Mobile Web" is HTML based, but also took a whole set of Jive APIs in order to create a mobile experience. Mobile web was a big driver for new APIs and is still accessible in the Jive Community, but as a mobile experience it has enough drawbacks that it was time for Jive to go a new direction.  That new direction is responsive.

Note: The 'Original' Mobile browser experience is slated to be removed in our Fall Release of Cloud, so be sure to read through all the notes in this blog if you have users attached to that experience


The New Mobile Browser Experience

(viewing a place)



Responsive Mobile Browsing :

Instead of building a new HTML based app that works on mobile or trying to recreate features that already exist, what if you just had the desktop version of Jive adjust the user experience based on the size of the screen?

  • Smaller screen = show larger buttons that are better suited for touch.
  • Hide options that are too complex for mobile.
  • Keep the same configuration and views that a user has set for their desktop experience.

Now Jive can now react to the size of the browser.  No need to re-create code, just make sure the display is appropriate for mobile.


What is New?

  • Faster access to new functionality in future releases
  • Easier navigation
  • Better user experience in places and groups
  • Extended content type creation
  • View all sorts of new content types (ideas, polls, etc)
  • Pages and Tile support within places
  • Search Filters if you need to refine your results
  • Much easier to create a custom experience
  • Consistency with Desktop

A comparison between 'old' and 'new'

You can create content from anywhere with the new userbar.


Profiles match the desktop experience.

3.jpgContent creation reflects the desktop as well, attach whatever you need to your content!


Searching also has a 'drop down' to apply filters (I applied the 'people' filter in both of these screenshots)


You can view pretty much any content now.  Polls, ideas (vote too!), blogs, etc.


Don't forget to like this blog



Even More Details


Ok, so what are the caveats?

The biggest consideration is that there are a TON of different mobile devices, each with a different browser or multiple options for browsers.  So ... whats up?

  • Older phones can struggle with javascript.
    • Older Android?  Better experience on the Chrome browser (4.4 is officially supported for the Summer release)
    • Older iPhone?  Better experience on iOS 7 (iOS7 is officially supported for the Summer release)
  • Blackberry and Windows Mobile may work, they will not yet be officially supported in the Summer release.
    • Both are under review for further support.
  • What is being released is NEW
    • The original mobile web has not changed much over the last few years, which means you could consider the experience 'stabilized.'  Since quite a few changes went in to our product to create the new browser experience you can expect to see some issues.
    • Please let us know if/when you see issues!


Summer Cloud Release, August 2014 - AKA Very Soon!

We are excited to announce our Spring JiveX Cloud release! (And if you're interested, check out the sneak peek at our Spring Jive Cloud release, too.) This release brings new innovation to seamlessly connect and drive engagement across your external customer or partner community from any device. We focused this on evolving our mobile offerings, enhancing content sharing and discovery, and connections to other systems.  We are excited to share new capabilities!



What's New for your Community

JivePresentAndroid (1).png

Engage from Any Device

Jive has put mobile at the heart of our product strategy and continues to innovate for communities on the go including:


Jive Present Tablet App Now for JiveX - Jive Present is now available for external communities to deploy an interactive content app for your community that pushes (and pulls) content updates while sending important announcements.  For partner communities this means you can extend your brand and content into meetings your partners are having, while directing their conversation.  Also, you now have an engaging way to educate customers, launch products, and even target content specifically to prospects.  This release also includes an iPhone App, Web Experience, and much more (check out the Spring Jive Cloud release for more enhancements in this release.


Native Android app - This app coming at the end of the quarter will take all the rich community capabilities in the web app to find answers, view and participate in conversations, while also enabling people to create content.


Updated Native iOS app - Version 3.0.4 of Jive's native iOS Mobile app is already available in Apple's App Store. It leverages the rich capabilities of iOS 7 and Apple's underlying hardware - smooth transitions, photo/video upload, secure keychain, local storage, fast app-switching, and more.

Continued Design Evolution - We will continue to innovate the Jive user experience across devices with this release. For example, we are redesigning user hover cards, updating the global modal styles and the default table design in the Rich Text Editor, among other things – these small changes will incrementally move the app towards our longer-term vision for a cleaner look that puts what matters most in the spotlight. To see more of the enhancements to design, see Design Evolution in the Spring Cloud release.


Share and Discover Content, with Context

Creating, curating, finding, and sharing content within a community has become far easier.  With the Spring release you can:Share Content (1).png

Follow Topics - Today in Jive you can follow a group or person, however as we all know from tools like Twitter following topics of interest is an easy way to keep up on specific things happening across the community.  In this release you can easily follow topics of interested so that every time a piece of content, person or place is tagged, you stay in the know.  And, your users can immediately be notified how they like, in their streams or email inbox notifications. For more information about this handy feature, refer to Sneak Peek: Deep Dive for Following Tags in Streams.


Mark as “Reserved” - If there is a new knowledge article or training piece "in flight" information you can now mark content as "Reserved". Collaborate on and content out quicker, and let the community know it’s coming. To learn more, review the Sneak Peek: Deep Dive for Reserved Documents.


Share Securely - There are many times where you want to give access to a piece of content in a private group, however that member does not have access.  You can now bring in collaborators to work on specific content, without granting access to the entire group keeping the rest of the content and conversations secure, while sharing just certain items. For more information about this new capability you can take a look at Sneak Peek: Deep Dive for Non-member Content Editing


Connect and Secure the JiveX Platform

Twitter (1).png

This release we have made enhancements to the overall platform, integrations to other systems, and from a compliance perspective including:


Updated Twitter integration - Also available in the Jive StreamOnce module will be the ability to follow Twitter handles and lists, and further narrow down the results received by using hashtags. This will make it easier to narrow to specific types of Tweets for your community and collaboratively resolve issues customers may tweet about, for example.


Advanced Dropbox integration - With an additional purchase of our Jive StreamOnce module, you'll be able to connect a group in Jive to a folder in Dropbox, enhancing the Dropbox file storage system with the collaboration and actions that occur in Jive. Store files in Dropbox, comment and work on those files in Jive.   This will really come in handy when you need to collaborate on files with customers or distribute content to a partner that likes Dropbox.


Records Retention (now in cloud) - Sleep easy at night knowing all information is being exported to archival systems for legal and compliance reasons. Records Retention is available as a separate module.

Enhanced Disaster Recovery (coming in cloud) - All Jive clients instances today are recovered as soon as possible in the event of a disaster.  However, at the end of Q2 we will offer Enhanced Disaster Recovery services that include documented plans, recovery point and time objectives, as well as specific service level agreements (SLAs) if needed. Customers can chose the level of service that suits their requirements.


For more information, see the:

This post is to announce the availability of Jive This release features a critical security fix.  While we can't disclose the details of security vulnerabilities, we highly recommend upgrading to this version to secure your installation.

You can download from your purchases page.


Sharing Without Borders

Everyone knows how easy it is to work with social groups in Jive: Create a group, invite some people, and get work done. By design, every group member is a collaborator and can co-author documents with other members, which means everyone has access to the same documents, which is what makes it easy. However, sometimes there's a document that needs to be edited by someone who is not a member of the group, which leaves you with a few options:


  1. Ask the individual to join the group. This isn't a problem if it's an Open or Members Only group. There's nothing confidential about the rest of the documents in the group and anyone can participate.
  2. Move the document to another place. If you can't make this person a member, this is the only option if your document is in a Private group, but not ideal for group members who expect the documents to stay put.
  3. Duplicate the document. If you create a copy of the document, you now have two versions to manage! Not ideal.

So, this problem primarily happens in restricted (Private) groups, which are popular among teams who collaborate around documents that are constantly in flux: It could be an HR team that is working on next year's benefits program; or the marketing team, planning a campaign. In the marketing scenario, let's say you need to have your resident IT Manager review some copy to make sure it's "geek approved" or even better—get her ideas and bring them into the mix. If you don't want (or cannot) add them as a member, you're limited to the options I've described, until now…

In the Spring release, we're introducing "Non-member Content Editing". It's super easy to use, since it extends the Sharing feature that's already built into Jive Documents, Discussions and Uploaded Files. Sharing to a non-member will now grant them access to a specific piece of content. You can even share to multiple people at the same time. Other group members will see when that content is accessible to non-members, and see who has access.In short, all you have to do is click "Share" and enter the name of any community member. If they're not a member of the group, you'll have the option of bringing them in, or emailing a PDF. It's that simple!

Walkthrough & Screenshots


ScreenshotDescription (Step-by-step)
NMCE - Create Group.png

Group Settings


For Private groups, you can check the box to enable the feature, beneath Extended Visibility. If you change the group type, the box will be cleared, since this option only pertains to Private groups.

Non-member Content Editing is disabled by default for all Private groups. Only a group owner can change this setting.


Note: The check box does not appear if an administrator has disabled the feature. (See FAQ, below, for more information.)

NMCE - Share Modal.png

Share modal


When you click Share, at the right of any Document, Discussion, or Uploaded file, the "Share" modal dialog box appears. If you enter the name of a non-member, you'll have the option of granting access, as indicated in this screenshot. The recipient will receive a standard "share" notification in their inbox, which they can click to access the content. You can still choose to only send them a PDF of the content, as is the norm now, if you would like to do that instead of sharing full access.

NMCE - Banner.png

Visibility Banner


When content is shared to non-members, a banner will appear at the top. This is so members are aware they have an extended audience.

NMCE - Banner Menu (Revoke).png

People List Popover


You can click on the banner to reveal the "people outside of the group" who have access to the content, using a popover. Group members will also see a "Revoke access" link, to revoke an individual user's access to the document.

NMCE - Edit.png

NMCE - Reply.png

Visibility Cues


Another thing users will see are these visual cues, when they are editing or adding comments and replies. The "people outside this group" link will reveal the same user list popover as in the previous screenshot, though you cannot revoke access from here. This is simply a reminder that there's an extended audience, which may be important to members.


That's it. It's pretty simple in the sense that end-users really only see those last few interactions shown in the walkthrough. The key really is the fact that it's part of the "Share" flow that users are already familiar with. Once they enter the name of a person who is a non-member, they'll see the option to bring them into the document for collaboration.

Sharee vs. Group Member Permissions

Now, a non-member sharee (someone who receives a share from a Private group) has a few restrictions, summarized in this table, but in essence, they cannot do certain things you wouldn't want them to do like delete or move the document.

Sharee (Community Member)
Sharee Access
  • Sharees can open popover of sharees
  • Members can open popover of sharees
  • Authors can revoke
  • Follow
  • Share (as PDF)
  • Bookmark
  • Like
  • Follow
  • Share
  • Bookmark
  • Like
  • Edit
  • Manage versions
  • View as PDF
  • View feeds
  • Mark as Final
  • Mark as Official
  • Mark for Action
  • Mark as Success
  • Mark as Outdated
  • Mark as Reserved
  • Edit
  • Lock
  • Manage versions
  • Convert to Doc
  • Move
  • Delete
  • View as PDF
  • View feeds
  • Feature
  • Branch (discussion)
  • Mark as Final
  • Mark as Official
  • Mark for Action
  • Mark as Success
  • Mark as Outdated
  • Mark as Reserved


I've assembled a few common questions I've been asked about this feature, but please share any you have and I will update this list.

  1. If I don't want this feature to be used in my community, can I disable it?
    • Yes. In the Admin Console, in System > Settings, you can disable/enable the feature for the community.
    • If it's disabled, the option will not appear in Group Settings.
  2. Does this feature work with External (JiveX) communities?
    • Yes, although JiveX has an invitation-flow when sharing to non-community email addresses. See table of "Default Behaviors" below, for more detail.
  3. Does this feature work with Secret groups?
    • This feature is only support for Private groups. Secret groups are more restrictive and thus provide additional security and assurance that only members know about the existence of the group or that members can comment, reply, or edit the content. (Secret groups do provide the to share a PDF of the content only, via email.)
  4. What happens if a sharee eventually joins the group?
    • If a sharee joins the group, the shares are discarded.
    • Since they are now a member, they have access to all content and the same authorship rights as other members.
  5. Can content be shared to non-community members? In other words, can extended contributors gain access via Share?
    • No, this feature works separately from the Extended Contributors feature and only grants access to community members.
  6. Is this feature supported by the v3 API?
    • Why yes, of course!
  7. Does this feature work for Uploaded Files stored via the External Storage Framework?
    • No. Since external storage providers have their own schemes for managing access. Jive uses a single account to connect to a provider from the group, so we cannot manage permissions differently between members and non-members. If you have external storage configured (e.g. Box, SharePoint, etc.) for the group, the only sharing to non-members that is supported is sending a PDF.
  8. Is this feature available in Externally Accessible groups and can external contributors grant access to non-members?
    • Yes, it works with Private groups that are externally accessible. However, external contributors cannot share to non-members.
  9. Can any group member revoke access to certain non-members?
    • All co-authors can revoke access. By default, all group members are co-authors of the group's content.

Reference: Default Behaviors

SettingManifests InDefault, InternalDefault, Jivex
Global SettingAdmin ConsoleSystem → SettingsOn / enabledOn / enabled
Group Setting
  • Private groups only
Group: Manage menu → Settings → AboutOff / disabledOff / disabled
Share Options
  • When enabled in group
  • When share recipient is community member
Share modal
  1. Default to grant access
  2. Offer PDF
  1. Default to grant access
  2. Offer PDF
Share Options
  • When enabled in group
  • When share recipient is non-community email address
Share modal
  1. Default to invite
  2. Offer PDF
  1. Default to invite
  2. Offer PDF
Share Options
  • When disabled in group
  • When share recipient is non-community email address
Share modalSend as PDF
  1. Default to invite
  2. Offer PDF

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