We're thrilled to announce that the Jive and Jivex Winter 2014 Releases are now available!
JiveX Winter 2014 Release
External communities for engaging and supporting customers and partners are getting an upgrade! JiveX is now available in the Cloud, and communities will benefit from automatic, quarterly updates! JiveX includes all of the newest features:
JiveX CRM Connector
The JiveX Connector allows companies to convert discussions and cases to their CRM systems of record. This ensures no questions in the community are ever left unanswered.
Facebook conversations, Twitter and RSS right in-line
JiveX now offers bi-directional connection with any of your Facebook fan pages inside your community. Similarly, the platform automatically insert posts from Twitter and RSS feeds in your community. And as a special treat for community managers, you can integrate Twitter directly into your support back channels for a more holistic view of brand activity.
Enhanced Search Capabilities We are rolling out fully configurable search results so you can highlight answers, not just open discussions, for your customers. In addition, admins can now give people (typically employees or champions) the ability to mark content as official or outdated, which then prioritizes (or de-prioritizes) it in search.
Find Your Inner SEO Guru
Enhanced SEO capabilities to help maximize click-thru to your community - and we've coupled it with a new strategy package focused all around SEO
Profiles with personality
Completely re-designed profiles that visually engage with more picture upload options, highlights of connections, as well as LinkedIn-style endorsements
These are analytics associated with every item of content in the community and they give the content creator insight on exactly who is reading their posts, who the top referrers are, along with the sentiment and overall impact. Your customer champions are going to love this and effectively it's another form of game mechanics which is sure to drive more engagement by your champions.
Of course JiveX also comes with key features such as advanced gamification, theming, segment campaign planning and all the other great platform features our hundreds of customers with external communities have come to know and love.
Jive Winter 2014 Release
Internal communities for driving employee alignment and improving productivity are also benefiting from significant enhancements in the Winter 2014 Release.
Modern, Mobile Portals
We improved the quality of our translations, within Activity Streams and the Inbox, as well as some related areas of the application. In the past, Jive used full chunks of text that sometimes felt very unnatural, when translated into certain languages. With this change, Jive now assembles messages from smaller pieces of translated text, helping to better account for language differences, such as case and gender, in addition to their overall order and sentence structure and context. The result is much more natural feeling in the application and will help users tremendously.
Encryption at Rest
As more customers move to cloud, and with a keen eye towards security, we are now providing additional services for customers who have very specific needs. In this case, data encryption at rest is now available to Cloud customers who wish to purchase this enhanced service offering.
Mobile Announcements and Discovery
The Universal iOS app is being upgraded to add a Portal experience front and center. This release will feature Announcements and Trending Content. This mobile update will be available later in Q1, and not immediately with this Cloud upgrade. Stay tuned here in the Products blog for additional information when it is released.
Enterprise social network for driving employee productivity
Augmenting the Chat capabilities introduced in the Fall 2014 Release are:
Chat Rooms - the ability to have real time chat room conversations with members of a Jive group. Think Adium Groups or IRC channel for all the groups you are a member of in Jive. **Note, these are temporarily disabled but expect them back in a few days.
Desktop Notifications - the ability to display a desktop notification when you get a direct message or a chat message. This feature is not supported on IE.
Jive + Box
Visual space/sub-space hierarchy in Box - Now you can see on the Box side the same Folder/sub-folder tree structure that is representative of the space/sub-space hierarchy in Jive.
Stream to stream uploads - a fancy, technical way of saying that you can now upload files to a Box-connected Place that exceed the Jive file size limit. Have a 2GB marketing collateral file? No problem, as long as your Box instance allows such a large file, you'll be able to upload it directly from Jive even if the file size limit in Jive is much lower. Uploads of files of any size will also happen much more quickly now.
Advanced Tasks by Producteev
The task integration that has seen such amazing usage in beta, The Jive with Producteev integration is making its grand debut out of beta and into GA. Along with this come great new features and enhancements:
Adding the filter "active and completed"
Adding the filter "Tasks I'm following"
Email notifications related to a Jive Instance shows the Jive Community name in the email
Show network name to user when Producteev is already configured
Task level activity feed
Performance optimizations for creating tasks and viewing projects.
New trial instances are already on this Winter 2014 release. All existing trial and paid Jive cloud networks will start their upgrades to the Winter 2014 release tonight. The standard upgrade windows remain the same as we noted a few weeks ago in the private Customers space, as follows:
Instances located in EMEA will be upgraded between Friday, February 7, 2014, 11:00 PM CET to Saturday, February 8, 10:00 PM CET
Instances located in the US will be upgraded between Friday, February 7, 5:00 PM PST to Saturday, February 8, 3:00 PM PST
The Twitter Plugin has been updated for all versions of Jive 5, 6, and 7. This update is to fix a bug introduced by changes in the Twitter API that made it impossible to connect and configure the plugin. If you are having issues with the Twitter Plugin, please use the latest jars attached to the plugin download page to get the newest version.
A few months ago, we're released our first ever Producteev (acquired in November 2012) integration into Jive Cloud, and made Tasks on Jive a first-class citizen. More info about this release and what it includes here : Products: Fall Release Preview: Jive + Producteev | Jive Community. We've launched this integration as a Beta but we already knew it wouldn't remain in that state for too long.
OUT OF BETA : January 30th
After months of work, and tons of feedback from our lovely Jive customers, we've dramatically improved how Producteev's task capabilities are implemented inside of Jive, and we'll never thank you all enough for helping us build a better and more meaningful integration.
Moving Out of Beta, and going 1.0 with this integration means that we've killed bugs, made it more stable, faster, but also a few very cool features:
• Task filtering
◦ Adding the filter "active and completed"
◦ Adding the filter "Tasks I'm following"
• Email notifications related to a Jive Instance shows the Jive Community name in the email
• Show network name to user when Producteev is already configured
• Performance optimizations for creating tasks and viewing projects.
• Task Audit Trail: Essentially a task level activity feed
The best part about this? If you're using the Producteev integration on Jive Cloud, those updates will show up on January 30 in your Jive instance!
MODULE FOR JIVE 7 HOSTED CUSTOMERS
At JiveWorld13, we were literally overwhelmed with the number of Hosted customers who came to us and asked to make Producteev tasks available to them. We thought hard, we worked hard, there were a bunch of technical hurdles. But I'm happy to say that we eventually made it happen!
On January 30, we're launching the "Advanced Task by Producteev" module to all of our Jive 7 Customers, with the exact same set of features than the Jive Cloud integration!
For more info about Pricing and Deployment, please get in touch with your Sales Rep counterpart starting today.
Hope you'll enjoy the awesomeness around Better Task Management on Jive, and please, keep the feedback coming!
This post is to announce the availability of Jive 126.96.36.199. This release features a critical security fix. While we can't disclose the details of security vulnerabilities, we highly recommend upgrading to this version to secure your installation.
The long awaited and much anticipated Google Drive integration is now live!
What is it?
Connect a Place in Jive to a new Folder in Drive
Upload/update a file in the Jive Place, it will be stored and visible in Drive
Upload/update a file into the Drive folder, it will be visible in Jive
Comment on the file in either location, comment will appear in both Jive and Drive
Why it matters?
You use Google Drive to store and comment on large files. We now have the ability to collaborate around those files both in Jive and in Drive, widening the reach and audience, enabling more seamless work across teams
Allows users to take advantage of Google's desktop sync, previewer, and mobile accessibility for those binary files
You can easily control where files are stored, per-Place or across their entire Community
What does it look like?
We wanted to make this as seamless an integration as possible, while still being very clear about where the files are stored and enabling access between the systems
Files uploaded into a Drive-connected Place will show links to the connected Drive Folder
Comments left in Jive will show up in Drive, and vice versa
The Jive+Drive integration is available for Jive7 customers (that can connect to a cloud service such as StreamOnce) and Jive Cloud customers.
Documentation on how to install and configure the integration will be updated in the Docs shortly.
We are pleased to announce the availability of Jive 188.8.131.52. This release features a critical security fix. While we can't disclose the details of security vulnerabilities, we highly recommend upgrading to this version to secure your installation.
We are pleased to announce the availability of Jive 184.108.40.206. This release features a critical security fix. While we can't disclose the details of security vulnerabilities, we highly recommend upgrading to this version to secure your installation.
We are pleased to announce the availability of Jive 220.127.116.11 This release features a critical security fix. While we can't disclose the details of security vulnerabilities, we highly recommend upgrading to this version to secure your installation.
Jive Custom 7 and JiveX Custom 7 are now available!
Jive Custom 7 is our biggest version release to date! It includes new profiles, search and analytics capabilities to modernize your intranet or portal, as well as collaboration features to increase the pace at which work gets done. New developer tools let IT teams increase and extend the Jive platform, and brand new universal iOS mobile app unites today's digital workplace.
Interested in upgrading? We're now offering a Jive Upgrade Planning Services Package to train you on new features, prepare you for the impending change management activities related your upgrade, and to lay out a technical path that best positions you for success and optimizes go-forward maintenance costs. A follow-on project will be positioned as an outcome of this engagement to cover the technical upgrade implementation. For more information, contact your account manager.
Want to get started on your upgrade?
On premise customers: the software is available from My Account > Purchases. A new 7.0 license is required. Create a Support ticket to request the license.
Jive Hosted customers: create a Support ticket to start the process of upgrading.
Jive Cloud customers: you've already got it!
Do you have a full list of features?
Yes! There's a lot of information in the Jive 7 Upgrade Planning Guide and the JiveX 7 Upgrade Planning Guide, including a full list of features as well as a "what's new" feature delta between Jive 5 to Jive 7 and Jive 6 to Jive 7. [Note: In order to access the links, you'll need to be a member of the private Jive Customers group]
What are the highlights of this release?
See below for the highlights, and the Release Notes for more details, including known issues.
Do you have communication templates for new features?
New Impact Metrics: See not only who has viewed your blog posts and documents, but who has referred them to others. You'll also be able to view Impact Metrics by department, turning metrics into a powerful tool to drive engagement and influence company-wide.
Jive Business Analytics: Our new Analytics module is configurable for each company's goals and objectives, giving a granular view on employee productivity. Administrators can dig deep into user behavior and analyze employee productivity with three out-of-the-box use-cases: On Boarding, Organizational Intelligence, and Strategic Alignment.
Improved Expertise Location
Enhanced Profiles: Redesigned to make profiles more relevant to day-to-day work, with ability to list your expertise, to endorse co-workers for their expertise, and to search and invite based on expertise.
Search Weighting:New algorithms to serve up relevant content via search. Streamlined search UX and new "smart search" uses knowledge of user behavior and content meta-data to influence search results and to give quick access to Frequently Viewed people, content, and places
New "Get Work Done" Capabilities
Structured Outcomes: Turn talk into real business decisions. Mark content for action; find final and official collateral fast to drive productivity.
Place Templates: Help employees achieve business value more quickly with pre-configured place templates and tiles designed for common marketing, sales, IT, and HR use cases.
New Mobile Experience
Enhanced iOS Native App: Give end-users the ability to fully engage from their mobile device. They can create videos, blog posts, documents, discussions, status updates, and direct messages; search for content and expertise; mark content for action, as a decision, as helpful, etc.; interact via their custom streams; and quickly access their own content (requires Module Module purchase).
Good Dynamics and Mobile Iron MDM Certified. The new iOS app will be tested and certified for both Good and Mobile Iron.
Improved Mobile Web experience. We're enhancing the mobile web experience with a focus on public communities (and will also be adding official support for Mobile Safari), giving our customers more flexibility in branding and theming their community on mobile. Whether logged in or browsing as a guest, users can view videos, start discussions, share their latest gamification mission completion in a status update and much more.
New Extensions Registry allows you to upload custom-built extensions to just your instance, or to share your custom-built extensions with all Jive customers.
New SalesForce.com App tile syncs with your SFDC instance for powerful, real-time collaboration
New Stream Integrations provides consolidated inbox for multiple information streams, making collaboration easier with fellow Jive users and with partners and vendors. ntegrations include: MS Exchange, Gmail, Evernote, Chatter, Yammer, Facebook, Twitter, RSS, and more (requires Jive StreamOnce module purchase).
New External Storage Framework connects to any external storage provider (yes, any external storage provider!) - configure Jive to store binary files in your content storage system of choice.
New Jive Anywhere SDK: you can now build your own Jive Anywhere cartridges to better integrate information from any web-based site into Jive.
New Analytics API: This is the foundation for the next generation of reporting, insights, and BI on Jive. We're creating a centralized analytics backend that will power Impact Metrics and a new Data Export API, making custom reports as easy as exporting to CSV and enabling us to deliver new CMR reports more quickly. We will also be capturing the channel that the data comes from so we can support customers understanding how their users are accessing Jive via mobile, web, office, and outlook clients.
Other Product Enhancements
Enhanced Upgrade-Safe Themes: Configure a sticky, skinny navbar, with your choice of look and feel, custom links, and more.
Externally Accessible Groups: Work effectively with the right people, inside and outside your company. Invite non-Jive-members and non-employees into specific private and secret groups without giving them access to other places or global content like the CEO's blog and company Overview page.
Events, now productized: Add calendaring and event invitations to Jive spaces, groups, and projects (requires Events Module purchase)
Enhanced Video: Enhanced user interface for playback, uploading, recording, and embedding video.
Enhanced Getting Started: Preloaded, job-specific guides for how to use Jive for activities such as Managing Client Projects, Sales Readiness, Marketing Campaign Planning and Jive Fundamentals
eDiscovery Search: Easy search for admins who need data for litigation or internal investigations
Jive 18.104.22.168 is now available. This release contains a single change: it adds a new system property that allows admins to block access to the community from the new Mobile 3 iOS app released earlier this month. This property is "jive.mobile.nativeapp.allowed" and installations wishing to block access from the Mobile 3 iOS app should set the property to FALSE. The mobile app will check for this property, and if enabled, displays a message to users that the app cannot be used with this community.
You can download 22.214.171.124 from your purchases page. Access your purchase page by clicking here.
We are releasing two Betas as part of the Fall Release: the Jive + Producteev integration, and Real Time Communication. Both Betas are optional to turn on once your site has been upgraded to the Fall Release on November 15th. The Betas are available only to Cloud customers.
We have created two Beta projects inside the Jive Customers group to help us gather feedback and answer questions. Please join us there for more information, to give feedback, and for instructions about how to turn on Jive + Producteev and Real Time in your community. As an additional resource, we have published Deep Dives about both feature areas. (Note: the Beta projects are inside the Jive Customers group, which is a private group. If you are not a member of the group, click here to request access.)
While you can turn both the Jive + Producteev integration and Real Time on in your upgraded Cloud community without joining the Beta projects, we'd love to hear your feedback as we continue to build upon the Betas for future releases.
This post was written by Mike Camacho, Sr. Product Designer.
Know the score
In Spring Release we introduced the notion of "Structured Outcomes," or marking a discussion or document
with easy flags that show the status of a conversation. The idea was simple, but we knew we could do more. In the Fall Release we're extending the concept of Structured Outcomes to include"Outdated," "Official" and "[community name] Success."
Marking out of date
Marking content as "Outdated" indicates to other users in your community that the information in the conversation or document is no longer current. When you mark content as Outdated, you have the option of linking to a more recent version, so that users are pointed in the right direction. Content marked as Outdated falls to the bottom of search results, which means that you won't have to worry about a user stumbling upon a document from the stone ages when the current document is so much better. Anyone following the content will be notified in their inbox that the content has been retired.
Giving the stamp of approval
Marking content as "Official" takes the guess work out of knowing if you're looking at the officially approved content. You can make sure the sales field knows they are looking at the official presentation, or make sure that your engineers are looking at the official specification, or that all your employees are looking at the official HR policies. When content is marked as Official, it rises to the top of search results. Anyone following the content will be notified in their inbox that the content is now stamped with company approval.
Sharing a WIN !
Marking content as "[community name] Success" indicates to everybody that the team really crushed it, going above and beyond the assigned task. Marking as Success allows you to show your community an example of work done well. Anyone following the conversation will know about the success and any one viewing the conversation will quickly see the big moments.
Intelligent Search Weighting
How do all the Structured Outcomes work together in search? The mass of info out in the community can be overwhelming, with users hunting and pecking for the right stuff. Now, our intelligent search engine is weighting content based on the actions of users. Content marked as Outdated gets a lower search relevancy, while content marked as Final or Official boots relevancy much higher. Any content marked with a Decision or Success will also have a slight increase in search weighting.
Admin Console > Permissions
Structured Outcomes are simple feature, but incredibly powerful when used in your community. Though we suggest you allow all users in your community to use Structured Outcomes, you can set permissions to only allow certain people the right if to mark content. If users aren't permissioned to mark content, they will still see the Structured Outcomes on content when other users mark it. You can permission users the ability to mark content will all the Structured Outcomes, or none of them, but you currently can't choose which Structured Outcomes your community members can use.