Welcome to Jive Products spaces and subspaces where you can learn about product releases which are available to the general public.
The best way to find the latest information in this space is to search our platform place Jive-n & Jive-x using "cloud" as the key word and see what the latest activity displays!
Let's try this search now: Find Jive-n & Jive-x Latest Cloud Release Updates
The best way to find the latest information in this space is to search our platform place Jive-n & Jive-x using "Jive 8" as the key word and see what the latest activity displays!
Let's try this search now: Find Jive 8 Releases Updates
If you are a Jive Customer and would like to see information before it's available to the general public (pre-release updates!), you can see additional blog posts in our Customer Hub space. Specifically, be sure to visit the Cloud Releases and Hosted & On-Prem Releases pages. If you are a customer but do not have access to either of these links, please request access here: Are you a customer? Request customer-only access today
On the heels of the 2016.1 release, the Jive-w Admin Console is also getting a visual refresh. Much of the functionality remains the same, but we've made key improvements to the experience in order to help the admins get work done as well as allow us to grow in new directions and add more content and information to the Jive-w admin console.
For those of you who aren't familiar, the Jive-w admin console is used to administer users for Circle and Chime. It can be used both in the standalone app world, and when those apps are connected to Jive-n. The changes are detailed below for easy reference
|Dashboard||No dedicated homepage/dashboard|
The new Jive-w admin dashboard gives you an overview of your organization at a glance
|Manual User Creation|
|Upload User Directory|
|Invite Users by Mail|
This refresh is our first step in the progression of the admin console. We've got plans to add more feature, further refine existing functionality, and make this a one-stop-shop for all your Jive-w management needs. Some key areas of focus for us in the near future are app-specific management - manage features that are specific to each app that you own, rather than all users globally - as well as Analytics & Insights into your community and their usage of the apps.
Firstly, a quick personal introduction. I joined Jive almost three months ago as the Vice President of Products. As part of the Jive Products team, I focus on the currently in-market products. My LinkedIn page has the overview of my 20+ years before Jive.
It's great to see the collaboration and the product ideas in the Jive Community. I'd like to thank you for your contributions over the years. As the Jive team, we are constantly looking at ways to improve our collaboration with you through the Community. One area we will be focusing on in the coming weeks and months is improving how the product ideas are handled.
Those of you who attended The specified item was not found. in October heard firsthand about the product ideas in the Jive Community that are now built into the product or are being worked on.
We love getting these ideas, but we also realize the process of idea submission and how that ties to product delivery needs to be clarified, streamlined and the communication around it needs to improve. With that in mind, we'll be putting in place a number of enhancements.
Looking forward to continued collaboration.
In the Jive fall 2014 release, we are extending Jive's Communication and Collaboration Hub capabilities by introducing the long awaited Office 365 and SharePoint online integration that helps customers bridge the gap between
on-premise and cloud Microsoft applications. The new features cover three product areas:
What it is
Jive's Communication and Collaboration Hub
|Jive Connector for Outlook|
|Jive Connector for Office|
|Jive Connector for SharePoint Online (aka OneDrive for Business)|
To use the new Jive for Office 365 Outlook web App, do the following:
Clicking on an email item that originated from Jive, OR an email item that has been previously converted to a discussion will show a rich Jive view of the email with the ability to Like, apply structured outcomes, find related Jive discussions, view and respond to comments made in the associated discussion to the email.
The customized Outlook Web App page will also display people information for all the participants in the email that have a Jive account, taken from their Jive profile.
|Non-Jive emails can be converted to Jive discussions with a click of a button, allowing the user to post them in a Jive place, provide any annotation that will be listed as comments to the discussion and optionally allow to upload attachments and embedded images.|
|Once a discussion is created, it is accessible in Jive as a discussion object with the original attachment and comments made, featuring full Jive functionality such as structured outcomes and impact metrics. The discussion is also referenced by any user viewing the email in Outlook Web App - in the Jive Anywhere side bar, under related discussions.|
Using the Office 365 web document integration in the Jive 2014 Fall release, requires that the documents be stored in SharePoint Online which also serves them as web documents. In order for the Office 365 experience to be available for users creating and connecting Jive groups - a Jive admin needs to install the Office 365 & SharePoint Online Add-on.
The new Add-on packages the external storage implementation of SharePoint online and also includes the Jive Anywhere cartridge required to enrich the Office 365 web apps with Jive functionality.
The info needed to configure the Add-on is the URL of the SharePoint server, the specific site collection under which new Sites will be created and an access token to be used for authentication which is obtained from the SharePoint installed Jive App.
Once the Add-on is installed and configured properly, any user that can create a group, may connect it to a SharePoint site.
Note: In this version only groups can be connected to SharePoint Sites, and these sites are created automatically by the Add-on. Next version will allow to connect Jive Space and Jive Projects to SharePoint Online, and may also allow to connect to existing SharePoint online sites
When the Group is created and connected to SharePoint online, members of the group may navigate to the connected SharePoint online site.
Users can also upload Office documents via Jive to have them stored and rendered by SharePoint online
|Documents uploaded to SharePoint online - either via a Jive group or directly through the Office 365 and SharePoint online web application, will be available for preview in Jive, as an embedded Office 365 view|
Opening the documents, either from Jive or directly from SharePoint Online, will allow to edit them and display the Jive office sidebar that features information such as previous versions of the document, general info and rating.
The Office sidebar also allows to performs operations such as Rate and Like
Jive Anywhere cartridge for Office 365 also features a unique to Jive capability of showing the users collaborating of viewing the document in realtime
|When editing documents in Office365, users can view and respond to threaded comments made in the context of the document which will be synchronized back to Jive|
|What version of Jive is supported with the new O365 connector ?||The new Office 365 and SharePoint Online connectors are released with the Jive 2014 Fall cloud release. I is planned to be supported in Jive 8 for Hosted and on-Prem deployments|
|What components are necessary to enable the integration ?||The new integration is powered by several Jive frameworks and technologies including External storage framework (ESF) and Jive Anywhere (JA). The integration is packaged in a Jive Add-on that distributes and installs the necessary components.|
|Can we connect Spaces and projects too ?||In this first release, only Jive groups can be connected to SharePoint Online. Future versions will support spaces and projects.|
|Can I use Mail Online if some of my users still use outlook desktop client ?||Office 365 Mail web app is powered by a cloud Exchange server that may also support Outlook desktop clients. Specific considerations to a hybrid usage should be verified with the Microsoft documentation|
|Can we use the existing SharePoint connected in parallel to the new SharePoint online connector ?||The two connectors are packaged in separate Add-Ons and may be used concurrently, however not in the same Jive groups.|
We wanted to let you know that Cloud environments are being upgraded starting on Thursday September 11th, to address some issues that have been identified since the Summer release. There will be a very short maintenance window in which your Community will be unavailable and a Site Undergoing Maintenance message will be displayed.
If you or anyone who has access to your Jive network logs in during that time and receives a "site undergoing maintenance" message, please know that it will be less than 30 minutes to wait before your network will be available again.
A notification will be sent to Cloud Community admins early next week to act as a reminder of this maintenance timeline.
The following issues are being addressed in this maintenance release:
This maintenance release requires a very short 30-45 minute window in which your Community will be unavailable. The window will depend on where your Community is hosted, and what type it is, as follows:
We apologize for any inconvenience this may cause. If you have any questions, please contact Jive Support.
We are excited to announce our Summer JiveX 2014, providing more control over content, better ways to reach the right people at the right time, and amazing insight into exactly what is going on in your external Community for your customers and partners. If you're interested in the newest release for your internal community, check out the Summer Jive Cloud Release.
Premiering for JiveX are Place Pages, used to aggregate and highlight information for a place, reducing the need for multiple sub-spaces or groups.
Guided Navigation Tile
One of the feature requests we’ve received often is the ability to share content to multiple places. Have one document that is relevant to several groups? You can now share that document once among those locations, making it visible to everyone without having to update multiple copies of it. Share the document like you would with any person, except now you can choose to share with Places, which will add a link to that content in that place. The places where the content is shared will be visible on the content itself, so you always know who has access to your content.
You’ve long been able to categorize content, a handy way to filter just the most relevant information at any given time. Now you can do the same by using categories for groups. When a group is created, you can select pre-defined categories to apply to that group. Those categories will show up in the groups About menu, and you’ll also be able to browse across all groups that fit a particular category. This works for Spaces as well as Groups and Projects.
For those communities that are tied to backend CRM systems, we've further enhanced that capabilities of the CRM Connector. In addition to the ability to create CRM cases directly from the JiveX UI, customers get more direct insight into the status of the case with closure directly updating the answer in JiveX. On the CRM side, cases created from the JiveX UI can be viewed and replied to with solved cases quickly and easily turned into JiveX KB articles. What's more, when searching from the CRM system, Jive content is also shown. With the addition of the CRM system as the IdP, administrators jobs are made easier and user experiences more streamlined.
Our enhanced Resonata Influencers Insight brings you new influence ranking analysis added into Resonata.
And to provide you additional insight into your Community's usage, we've added new reports to CMR. Namely, Views of Answered Questions and Top Users by content created, content read, questions answered, likes given, and likes received. It is now easier than ever to target key people and actions in your community, encouraging and enabling continued adoption.
As always, we continue to invest in our core platform, innovating the user experience and providing more ways to integrate with Jive. Beginning with additional updates to our UX redesign, offering additional themeing options, updating icons across the platform, and a host of additional tweaks to provide visual refresh to your community.
Continuing with this investment, and to augment our mobile story, we're showing off the first iteration of our responsive design. Now, as the size of your browser changes, so will the layout of the site, making it easier to view critical content and navigate across. You can expect to see more of this in subsequent releases as well
As you prepare for the Jive/JiveX Summer 2014 release, we wanted to post a short guide to some of the settings that relate to new features and where to change them, if you intend on staggering their rollout in your community. You may, for example, choose to experiment a little longer with a feature, create your own documentation, make some tweaks, or deliver additional end-user training before introducing a particular feature. After your community is upgraded, you'll be able to make any changes.
|Note the differences with Jive (employee) and JiveX (external) as well as Upgrades (existing Jive communities) and New communities.|
|Details||To Make Changes|
|Previously in beta, this feature allows you to create additional custom pages (up to 5) with page tabs in throughout your spaces, groups and projects. Note that these custom pages can only be added as an alternative to the traditional (widget-based) Overview page.|
In the Admin Console, go to System > Settings > Pages
You can disable the feature altogether or change the setting that controls the maximum number of pages (up to 5) that can be added to a place.
Disabling the feature affects all Places, but is non-destructive. In other words, if the feature is re-enabled, any custom pages will return.
|This feature ships with a basic default view that individual users can customize. It appears in the Home navigation, alongside Inbox, Overview, and Activity. Users can set it as their default "Home" view in the community.|
In the Admin Console, go to System > Settings > Your View
Disabling the feature affects all users, but is non-destructive. In other words, if a user does make changes to their personal view and its subsequently disabled, their edits will return when the feature is re-enabled.
Non-member Content Editing
Non-member Content Editing lets users share specific content with non-members of a Private group. Non-members can then be granted edit rights to the content without belonging to the group (which would give them access to all documents in the group and more privileges.)
There are actually two settings that control this feature:
So, even if the feature is enabled globally in the Admin Console, it has to be manually activated for individual Private groups, where the feature is disabled by default.
|Place Categories provide a way for Community Manager to define controlled groupings of Places, for Place Owners to choose from these listings in their Place Settings, and for users to discover similar Places via Browse and each Places "About" box.Community Managers can create, edit, delete or disable Place Categories, as well as manage translations for each.|
In the Admin Console, go to System > Settings > Place Categories
By default, there are no categories, so its up to the Community Manager to define them. If there are none defined or all categories are hidden, Place owners will not see them. (So, technically speaking, the feature is "active".)
I have some great pieces of news to share on the analytics front for the cloud summer release.
We added two new reports at the Community Manager level into CMR
This shows the number of views by day that answered questions in your community receive. This can of course be a great way to understand the value your answered questions are providing to your users.
Top Users by <Content Created, Content Viewed, Likes Given, Likes Received, Correct Answers>
You can choose from 5 ways of sorting your top users: Content Created, Content Viewed, Likes Given, Likes Received, Correct Answers.
We have now added to our Resonata product something that has been asked for very often - influencer detection.
The IR features are and will only be available for communities that are running Jive 7+ and have the Data Export API enabled.
The initial release of Influence Ranking will be visible to users in the following ways:
We rely on users' activity - what they view, like, follow, share, bookmark, et cetera. We get this event data from the Data Export API, collect it and compress it in the Resonata database, and then we process all applicable events for every search performed. The following types of events currently contribute to a user's influence ranking:
The new cloud analytics service has been very popular (especially because it powers Impact Metric) but for many the idea that it was a REST UI was a bit intimidating. To help folks appreciate the power it has and get a better idea of what they might be able to get out of it - we have built an end user facing UI. This can help you develop filters for the data you are looking for and to easily get a CSV download.
Data Export UI
Documents Where You Need Them
In the Jive Summer 2014 release, we're introducing a feature that solves a real problem people face when content needs to be available in multiple locations: Content in Jive is generally created in a Group or Space, but if all or part of the audience isn't looking there, they may not find it. While Search is often the best way to get what you need, not every user thinks that way. Community Managers and group owners spend a lot of time "curating" content and navigation. Even still, sometimes its vital that content be more physically featured in one or more spots so it can be easily located.
An example of this in an external community would be an article that relates to multiple products, each of which have their own space. In an internal community, you might have important company procedures or data sheets that different teams need to locate within their group. In either of these cases, you're left with having to create copies of a document in each place, beg users to look somewhere they're not used to, or deal with the complexities of pseudo-posts in various place, with links to the document. While some of these strategies have advantages, they can be challenging. Instead of trying to force people to go from one place to the next, why not help them discover new places, organically? Why not make it easier to put content in different places, so they're always at users' fingertips? That's what we set out to address with Sharing to Multiple Places.
Now, if you want a document to appear in any other Group, Space or Project, all you have to do is click "Share" and enter the Places in your Jive community where you want the document shown. A link (shortcut) will be instantly created in the destination, so anyone browsing the Content there can see it. You don't have to edit the document or maintain different versions or links. Best of all, its now build right into Jive, so there's nothing to install or any settings to change.
|Note: This feature is an enhancement to the way the Sharing works and creates a link to the original document. It doesn't alter permissions, so user still need to have access to the original in order to see it.|
When we developed this feature, we had a few goals in mind:
Sharing to Multiple Places is a fairly straightforward feature, but here are some highlights:
I'll show you how the feature works and note various details. Please ask questions in the comments, if you have them!
Choose a Destination
When you click Share, you can now search for places. You can also click the Place icon if you want to perform more robust search or browse your list of recent places.
You can enter additional destinations and even people on the same line.
Confirm and Share
When you click Share, you can now search for places. You can also click the Place icon if you want to perform more robust search or browse your list of recent places. If you want to include additional people or places, enter them before clicking the Share button.
Note: Messages are meant to inform individuals and are not included when sharing to places.
Know Your Audience
When content is shared to one or more places, you'll see additional information in a drop down at the top. This serves to create awareness that the document has been shared outside of the current place. You can select and follow a link to one of the locations or remove the link.
If you're browsing content in the destination, you'll see a few things that make it different from the rest of the content:
We've heard from community managers for some time, that they need a solution to this problem. Thanks to everyone who shared their ideas and for those who took the time to share feedback during early development of this feature. Some examples include:
Jive for You… Featuring Your View
Some Jive customers know we've been working on this feature for a number of months now. It's called "Your View" and its another example of the kind of enhancements Jive is delivering to Cloud as part of doubling down on user experience. I know that "UX" borders on buzz-speak, but let's get serious: We know that one of the keys to user adoption of Jive is not just making it easy, but making it comfortable—reducing "friction" as some like to call it. For some time, we've heard from users that its hard to adapt to a new way of working, so we're trying to adapt the product to users' individual work style, so it feels natural. Furthermore, as a work platform, its vital that users feel connected to all of the other systems and tools they use every day: We do this in Places, but we were lacking in something completely personal for users…
Your View is a place to call home in Jive. Its a way to help users adapt, orient, locate and quickly connect with everything else they need in Jive. It's the part of Jive that pulls in all the things you care about as a user, while adapting and changing with you, as your needs evolve. Your View is all about discovery, quick access to people and places, along with access to the tools you need at your fingertips.
Before I get too far into this, I should also point out that we'd love your feedback on how you and your users are embracing it, as well as what you think should come next!
|Note: As outlined below, Your View is enabled by default for Jive and JiveX communities and is part of the Summer 2014 release. If you'd like to try it out, it's switched on in Jive and JiveX Preview sites, already. Should you elect to disable it for your community, know that user-configured changes are not deleted and will be restored when the feature is re-enabled.|
We had a few key objectives with this feature, which I'd like to share
Your View has a lot of really great features, but the coolest thing is, you barely have to do anything to take advantage of it:
Let's walk through the feature and its various options.
Enabling and DIsabling Your View for Users
Your View is enabled, by default in Jive. Both new and upgraded customers will see the feature and there's a notification provided to users, when they log in, after the upgrade. In the Admin Console, in System > Settings, there's a page for Your View: Disabling the feature, turns it off for all users in the community. They won't see the feature and they also won't see references to it elsewhere in the product if it's been disabled.
Out of the Box Default
Your View is incredibly useful for users, without further configuration, though it's very easy to customize and fine-tune it.
For a completely new user or a new community, there's going to be very little here, but if the community has been in use for a period, or the user has taken an opportunity to explore a bit, they will feel oriented to this view and will see some links to trending content and blogs.
For certain tiles, like "Latest Blog Posts", users will see some nice messages when there's nothing ready to show. This keeps the page looking nice, while hinting at what's coming. Regardless, you can edit the page to move and reconfigure tiles, as needed.
On most tiles, you can click the gear icon to configure it. In this screenshot, I've decided to edit the Frequently Viewed tile, so it shows only People. This is an example of creating a quick list of the people I interact with every day, so I have quick access to their profile and contact information, with various ways to message them.
You can also use the up/down arrows to reposition the tile, or the trash can icon to remove it altogether.Depending on the tile you're configuring, you can alter things like the title and other properties. Note also, that I can add the same tile over and over if I want. You might, for example, use the Key Content and Places or Helpful Links tiles to group similar items together in a unit.
Wide Tiles and Narrow Tiles
There are lots of different tiles to choose, some more configurable than others, though all are fairly easy. Some require no configuration at all: simply add them to the page.
The first screenshot on the left, shows some of the options available when you click "Add a tile" in one of the wide cells. You can even add a document to your page.
The second screenshot shows how you can add Helpful Links to the narrow column.
Note that some tiles are available only in certain widths. An example of this is Helpful Links, which is not available in the wide format.
In addition to Document Viewer and Key Content and Place, one of my favorite tiles is Helpful Links. This is a great tile for adding all the sites and tools you use every day in your company—these are typically not embedded in Jive (but can be in some cases), but that you sometimes need to refer to, as you work with other Jive users.
In this example, I've updated the tile to have links to some systems that I use, regularly. So, in addition to People, Places and Content in Jive, I can quickly launch applications like Salesforce, right from my Your View page! I can even change the title, add custom icons and include a footer link to other web sites and applications.
As I mentioned, we are listening and talking to customers. I'd like to understand more about how our users can benefit from this feature and what community administrators think about what we're doing with tiles. I also think there's a ton of opportunity to address company specific use cases with the developer frameworks and I know folks will have questions about that. Please ask questions and share your thoughts!
Oh, and one last footnote: This feature will be coming to Jive Custom in the next major release, Jive 8!
Before I dive into all the new features that come along with the move to responsive design, lets first go through some history and details so that you can better understand the changes and impacts to your Jive powered community.
What is the difference between Mobile Web via the Browser and the App I have on my iPhone?
Mobile Web is what you use when you have not yet downloaded the Jive Mobile App. Pop open mobile Safari or Chrome for Mobile and start jumping around the internet. How many sites are really formatted well when you get to them?
Traditionally Mobile Web has been used by our JiveX customers because most guests to a community would not think to download an app, they just want to get the answer to their question from the site they were directed to via Google. The Jive Community uses the current Mobile Web experience.
So we have had mobile browser access for a while, what is that like?
Introduced a few years back, "Mobile Web" was Jive's initial push into the mobile world. "Mobile Web" is HTML based, but also took a whole set of Jive APIs in order to create a mobile experience. Mobile web was a big driver for new APIs and is still accessible in the Jive Community, but as a mobile experience it has enough drawbacks that it was time for Jive to go a new direction. That new direction is responsive.
Note: The 'Original' Mobile browser experience is slated to be removed in our Fall Release of Cloud, so be sure to read through all the notes in this blog if you have users attached to that experience
Instead of building a new HTML based app that works on mobile or trying to recreate features that already exist, what if you just had the desktop version of Jive adjust the user experience based on the size of the screen?
Now Jive can now react to the size of the browser. No need to re-create code, just make sure the display is appropriate for mobile.
You can create content from anywhere with the new userbar.
Profiles match the desktop experience.
Searching also has a 'drop down' to apply filters (I applied the 'people' filter in both of these screenshots)
You can view pretty much any content now. Polls, ideas (vote too!), blogs, etc.
Don't forget to like this blog
The biggest consideration is that there are a TON of different mobile devices, each with a different browser or multiple options for browsers. So ... whats up?
We are excited to announce our Spring JiveX Cloud release! (And if you're interested, check out the sneak peek at our Spring Jive Cloud release, too.) This release brings new innovation to seamlessly connect and drive engagement across your external customer or partner community from any device. We focused this on evolving our mobile offerings, enhancing content sharing and discovery, and connections to other systems. We are excited to share new capabilities!
What's New for your Community
Engage from Any Device
Jive has put mobile at the heart of our product strategy and continues to innovate for communities on the go including:
Jive Present Tablet App Now for JiveXiPhone App, Web Experience, and much more (check out the Spring Jive Cloud release for more enhancements in this release.
Native Android app - This app coming at the end of the quarter will take all the rich community capabilities in the web app to find answers, view and participate in conversations, while also enabling people to create content.
Updated Native iOS app - Version 3.0.4 of Jive's native iOS Mobile app is already available in Apple's App Store. It leverages the rich capabilities of iOS 7 and Apple's underlying hardware - smooth transitions, photo/video upload, secure keychain, local storage, fast app-switching, and more.
Continued Design Evolution - We will continue to innovate the Jive user experience across devices with this release. For example, we are redesigning user hover cards, updating the global modal styles and the default table design in the Rich Text Editor, among other things – these small changes will incrementally move the app towards our longer-term vision for a cleaner look that puts what matters most in the spotlight. To see more of the enhancements to design, see Design Evolution in the Spring Cloud release.
Share and Discover Content, with Context
Follow Topics - Today in Jive you can follow a group or person, however as we all know from tools like Twitter following topics of interest is an easy way to keep up on specific things happening across the community. In this release you can easily follow topics of interested so that every time a piece of content, person or place is tagged, you stay in the know. And, your users can immediately be notified how they like, in their streams or email inbox notifications. For more information about this handy feature, refer to Sneak Peek: Deep Dive for Following Tags in Streams.
Mark as “Reserved” - If there is a new knowledge article or training piece "in flight" information you can now mark content as "Reserved". Collaborate on and content out quicker, and let the community know it’s coming. To learn more, review the Sneak Peek: Deep Dive for Reserved Documents.
Share Securely - There are many times where you want to give access to a piece of content in a private group, however that member does not have access. You can now bring in collaborators to work on specific content, without granting access to the entire group keeping the rest of the content and conversations secure, while sharing just certain items. For more information about this new capability you can take a look at Sneak Peek: Deep Dive for Non-member Content Editing
Connect and Secure the JiveX Platform
This release we have made enhancements to the overall platform, integrations to other systems, and from a compliance perspective including:
Updated Twitter integration - Also available in the Jive StreamOnce module will be the ability to follow Twitter handles and lists, and further narrow down the results received by using hashtags. This will make it easier to narrow to specific types of Tweets for your community and collaboratively resolve issues customers may tweet about, for example.
Advanced Dropbox integration - With an additional purchase of our Jive StreamOnce module, you'll be able to connect a group in Jive to a folder in Dropbox, enhancing the Dropbox file storage system with the collaboration and actions that occur in Jive. Store files in Dropbox, comment and work on those files in Jive. This will really come in handy when you need to collaborate on files with customers or distribute content to a partner that likes Dropbox.
Records Retention (now in cloud) - Sleep easy at night knowing all information is being exported to archival systems for legal and compliance reasons. Records Retention is available as a separate module.
Enhanced Disaster Recovery (coming in cloud) - All Jive clients instances today are recovered as soon as possible in the event of a disaster. However, at the end of Q2 we will offer Enhanced Disaster Recovery services that include documented plans, recovery point and time objectives, as well as specific service level agreements (SLAs) if needed. Customers can chose the level of service that suits their requirements.
For more information, see the:
This post is to announce the availability of Jive 22.214.171.124. This release features a critical security fix. While we can't disclose the details of security vulnerabilities, we highly recommend upgrading to this version to secure your installation.
You can download 126.96.36.199 from your purchases page.
Sharing Without Borders
Everyone knows how easy it is to work with social groups in Jive: Create a group, invite some people, and get work done. By design, every group member is a collaborator and can co-author documents with other members, which means everyone has access to the same documents, which is what makes it easy. However, sometimes there's a document that needs to be edited by someone who is not a member of the group, which leaves you with a few options:
So, this problem primarily happens in restricted (Private) groups, which are popular among teams who collaborate around documents that are constantly in flux: It could be an HR team that is working on next year's benefits program; or the marketing team, planning a campaign. In the marketing scenario, let's say you need to have your resident IT Manager review some copy to make sure it's "geek approved" or even better—get her ideas and bring them into the mix. If you don't want (or cannot) add them as a member, you're limited to the options I've described, until now…
In the Spring release, we're introducing "Non-member Content Editing". It's super easy to use, since it extends the Sharing feature that's already built into Jive Documents, Discussions and Uploaded Files. Sharing to a non-member will now grant them access to a specific piece of content. You can even share to multiple people at the same time. Other group members will see when that content is accessible to non-members, and see who has access.In short, all you have to do is click "Share" and enter the name of any community member. If they're not a member of the group, you'll have the option of bringing them in, or emailing a PDF. It's that simple!
Walkthrough & Screenshots
For Private groups, you can check the box to enable the feature, beneath Extended Visibility. If you change the group type, the box will be cleared, since this option only pertains to Private groups.
Non-member Content Editing is disabled by default for all Private groups. Only a group owner can change this setting.
Note: The check box does not appear if an administrator has disabled the feature. (See FAQ, below, for more information.)
When you click Share, at the right of any Document, Discussion, or Uploaded file, the "Share" modal dialog box appears. If you enter the name of a non-member, you'll have the option of granting access, as indicated in this screenshot. The recipient will receive a standard "share" notification in their inbox, which they can click to access the content. You can still choose to only send them a PDF of the content, as is the norm now, if you would like to do that instead of sharing full access.
When content is shared to non-members, a banner will appear at the top. This is so members are aware they have an extended audience.
People List Popover
You can click on the banner to reveal the "people outside of the group" who have access to the content, using a popover. Group members will also see a "Revoke access" link, to revoke an individual user's access to the document.
Another thing users will see are these visual cues, when they are editing or adding comments and replies. The "people outside this group" link will reveal the same user list popover as in the previous screenshot, though you cannot revoke access from here. This is simply a reminder that there's an extended audience, which may be important to members.
That's it. It's pretty simple in the sense that end-users really only see those last few interactions shown in the walkthrough. The key really is the fact that it's part of the "Share" flow that users are already familiar with. Once they enter the name of a person who is a non-member, they'll see the option to bring them into the document for collaboration.
Sharee vs. Group Member Permissions
Now, a non-member sharee (someone who receives a share from a Private group) has a few restrictions, summarized in this table, but in essence, they cannot do certain things you wouldn't want them to do like delete or move the document.
|Sharee (Community Member)||Sharer|
I've assembled a few common questions I've been asked about this feature, but please share any you have and I will update this list.
|Setting||Manifests In||Default, Internal||Default, Jivex|
|Global Setting||Admin ConsoleSystem → Settings||On / enabled||On / enabled|
|Group Setting||Group: Manage menu → Settings → About||Off / disabled||Off / disabled|
|Share Options||Share modal|
|Share Options||Share modal|
|Share Options||Share modal||Send as PDF|