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For the Fall Release, we wanted to offer our customers not only a description of new features and improvements, but also some thoughts about the feature by the Product Managers here at Jive. The new Real Time capabilities will be available to our Cloud customers in our Fall Release as a beta. This post was written by Denis Mars, Director of Products and Product Manager for Real Time. To give feedback about the Real Time Communications beta, please visit the Jive Real Time Beta project.


Getting to know real time in Jive.

 

This is just the beginning.

The real time capabilities coming in the Fall Release is the first step towards a larger vision of bringing new and exciting real time interactive capabilities to Jive users. So, say hello to the real time bar on the bottom right of your Jive page! This is where all your real time interactions take place and it's designed to allow you to work within Jive and to also be able to engage in real time with others in your Jive community.

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Presence and Status

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Presence is the key to knowing what someone's current state is. There are four possible states a user can have--Available, Away, Busy, and Invisible/Offiline. A user can change their state at any time to reflect how they want to be seen on the Jive platform.

  • Available (Green) - reflects that you are online and available for real time communications. When available you will receive notifications and new chat messages when others are communicating with you.
  • Away (Orange) - is automatically set when you are in available status and are away from any Jive page for more than 30 seconds. The system sets you back to Available once you move your mouse over any Jive page.
  • Busy (Red) - you set your status to Busy when you don't want to be disturbed. You will not receive notifications, and new chat messages will be sent to you but will not popup to distract you. You can always open that chat to see the message and reply. When you are in Busy mode, people see that your are busy and don't expect an immediate response from you.
  • Invisible (Grey) - you can set yourself to invisible mode which allows you to navigate through Jive pages without showing your status. You will still be able to write messages in chats and receive notifications but you will be perceived as not being online from other peoples' perspective.
  • Offline (Grey) - when you are not logged into Jive or do no have any Jive window open in your browser your status will automatically be set to offline which signifies that you are not currently reachable in real time.

 

Contacts List

The contacts list is your direct access to everyone in your company. The contacts list shows you all your fellow co-workers and their current statuses. It also categorizes everyone within their departments so that you can easily browse through departments to see who in that department is online now for you to chat with them. So say you need somebody in marketing to answer a question right now, you'll be able to see who is available and message them directly, getting your question answered in real time.

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Contacts People Search

Search for people in the contacts list by entering their name in the top search field. The results will show you matching people immediately and expose them in the departments they belong to.

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Starting Instant 1:1 Chats

Click on any name to initiate a 1:1 conversation with the person.

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Persistent 1:1 Conversations

Your 1:1 conversations are conversations you have with the one person. These conversations are special in the sense that they persist over time. You will always have your messages with that person exist in the one conversation thread, so you have a record of your interaction for future reference. There are two ways to get back into your persistent 1:1 conversations.

1. Starting a 1:1 from the Contacts List

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2. Starting a 1:1 from the inbox

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Unified Sync and Async Communications

In both methods, conversations are the same whether they render in the chat window or in the inbox. Users can participate in the conversation in the method that best suits their needs. At the same time, there is less clutter and noise in the users inbox. New conversations with the same people will not create a new conversation thread.

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Group Conversations

Group conversations are conversations that are not persisted 1:1 conversations, i.e. they are not locked into your private 1:1 conversation. Group conversations provide more flexibility to invite others to group conversations.

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Chat Rooms

Chat rooms are the third type of real time conversation user can participate in. Chat rooms are similar to group conversations with the difference that chat rooms are automatically created for every Jive Group a user is a member of. There is a Rooms list that shows in your real time bar and this rooms list gives users a simple way, similar to Contacts List to jump into a chat room of a relevant group that you are a  member off.

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Understanding The Type of Conversations

As outlined above, there are three primary types of conversations users can have on the new real time messaging system.

  1. 1:1 Persistent Conversations.
  2. 1:many Group Conversations.
  3. Chat Room Conversations.

 

Each is designed to give users a specific real time experience and to allow users to conduct any type of conversation they need. Below is a in depth look at the key usage for each conversation:

  • 1:1 Persistent Conversations is designed to give users one place to have all their conversations with the one person. This allows for a simple one-click from the contacts list to launch into any ongoing conversation with that person and you no longer need to search through mountains of data to re-engage with that person. With infinite scroll history you only then need to scroll up to see the history of all your conversations with this one person. You are not able to add other people into your persisted 1:1 conversation, as this will break your persistence since the other people invited will now have access to the conversation. Instead we have a group conversation model that caters for just this need.
  • Group conversations are designed to give users flexibility in being able to invite any number of people to a real time conversation. It also allows users to mute the conversation, invite others to join, and set a subject of the conversation. All conversations that are create from the inbox mode or the chat mode are automatically set as a group conversation if you invite more than one user to the conversation. Inviting only one user to a conversation will default to using your existing persistent 1:1 conversation as detailed above.
  • Chat Rooms are designed to let users jump into a real time channel of groups that already exist in a community. When a user joins a group (be it a Place or Space) the user will then have a Chat Room of this group added to their Rooms List so that launching into a live conversation with this group is only one click away. This is analogous to how IRC channels work and provides for a simple way to communicate in real time with groups that already exist. Since the chat room represents an existing group, there is no need to join or create the chat rooms; they are created automatically based on a users member of the Group. For instance, if you leave the Group you will no longer have access to the Chat Room of the Group and so on.

 

 

Deep Dive of the Real Time Chat Experience:

Let's explore the chat window in more depth and take a look at its current capabilities.


Sending Links

To send links inside the chat window, simply paste in any link in the chat message box. Once it's sent, it will automatically convert to a clickable link as shown:

Screen Shot 2013-10-16 at 6.52.43 PM.png

@mentioning

You can @mention people, content or places just by tying in the '@' key and selecting the item you want to mention from the drop list as shown. @mentioning will then convert the @mentioned item as a clickable link with the chat thread. @mentioning in chat will not send notification to any @mentioned user that is not part of the chat group. As such, @mentioning in the chat experience is predominately used to reference items via links.

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Maximized Chat Window Mode

Opening a chat window puts the window in Maximized mode. If you can have lots of chats running at any one time, just click on the name of the chat you want and it will open the relevant chat window.

  • Opening a chat with Simon in maximized mode.

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  • Opening a chat window with Tony will minimize the chat window with Simon and Maximize the chat window with Tony.


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Minimized Chat Window Mode

When a chat window is in Minimized it will be shown on the real time bar and by clicking on the minimized mode of the chat you can open that chat in Maximised mode.

  • All Chats minimized:

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  • To minimize an opened chat, click on the black bar on the chat window or the - button to minimize this chat window.

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Closing a Chat window.

To completely close a chat window and have it removed from the real time bar you click the X button on the top black bar.

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Pop-out Chat Window Mode

Click the Arrow up button to pop the chat window out of the page.

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The popped out window will show up as a new separated browser window, allowing you to move it around, continue with the chat, and navigate away for the original page.

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Resizing Popped out Chat Window

You can resize the popped out chat window by dragging the corners of the chat window.

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Pop-in Chat Window

To pop the chat window back onto the real time bar simply click on the "Arrow" button again.

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Multi-lines Chat Messages

You can insert multiple lines of messaging in the chat window input by hitting the Shift+Enter keys on your keyboard to insert a new line as shown:

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Infinite Scroll conversation history

Scroll up in your chats to load up your historical conversations. The chat window will automatically pull in your historical conversation data and load it in the chat. You can keep scrolling up until you reach the start of your first ever message in the chat conversation as shown:

Screen Shot 2013-10-28 at 1.46.33 PM.png

Inviting People to a Group Conversation

Simply select the +Person button in that chat window, which will present the Invite People controls.

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Start typing the name of the person you want to invite, then select that person from the drop down list.

 

Muting Group Conversations

To mute a group conversation, simply click on the options button (Cog button) in the chat window and select Mute Conversation. Once muted, you no longer get notifications of every message that is transmuted in this conversation. You can still participate in the conversation normally, but you will not be getting notifications for this conversations. You can always un-mute a conversation in the same way by just selecting un-mute in the options control.

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Leaving Group Conversations

To leave a group conversation simply click the options button and select Leave Conversation to permanently leave the conversations. The conversation will now no longer exist to you and you will no longer be getting any notifications of activity that goes on in this conversation. You will need to be re-invited to return to this conversation.

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Setting a Subject on Group Conversations

To give a group conversation a subject simply click on the options button and select Change Subject.

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Here a new input field will be shown on the chat window title bar where you can set a new subject just by typing it into the input field. To save the new subject hit the enter key on your keyboard and this will save the new Subject. To cancel your change simple click anywhere and it will exit the subject edit mode.

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Exporting a Group Conversation

Sometime you may want to share parts of a conversation you are having within a group. To do this, we give you the ability to export you conversation into a document at which point you can then edit out any parts of the conversation you don't want to share. As with normal documents, you can then share that document with any person, or posts it to a Place or Group.

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Who's Participating in a Group Conversation

Group conversations will show you a list of all the people who are members of the group, and will display their current status. This allows users to get a sense of who else is part of the group conversation from a quick visual perspective, and also to get a sense of what these members current real time status is.

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Deep Dive in the Real Time Contextual Presence Experience

 

Bringing the right people together is a challenge in large organizations. We're trying to solve this problem by what we call Contextual Presence. Its the idea of knowing who else is viewing the same content you are, right now, or who else is watching this video, or who else is in the group right now, and so forth. The idea is that by allowing people to see who else is converging around a topic or event, users have the ability to start impromptu conversations in a way that would never before have happened in the old world of silo'ed access and visibility.

 

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To make use of the new Contextual Presence capabilities, you only need to look on the real time bar for the Viewing Now, Watching Now or Here Now list that shows up when you are viewing any content, watching a video or within a group. In the screen shot above we can see the Viewing Now section of the real time bar telling me there are 3 people currently viewing the same document.

 

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Clicking the Viewing Now section will open the Viewing Now list, showing who are all the people currently viewing the document and their statuses. Here you can see that George and Phil are both viewing the same document as I am.

 

Contextual Conversation

To start a contextual conversation with the people who are listed on the Viewing Now list, simply click on the blue "Start Conversation" button in the Viewing Now List view. This will create a new Group conversation that invites all the members that are currently viewing now and will provide the subject and relevance to the original document so that members who have been invited into this conversation will have context to what the conversation is about and which content it refers to.

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Here you can see a new group conversation is created, automatically including the people that were in the Viewing Now list. The subject of the group conversation is set as the title of the original document. There is a link in the controls section of the chat window giving you direct access to that original document that sparked this conversation.

 

And... it only gets better from here...

The real time capabilities coming in the Fall Release is the first step towards a larger vision of bringing new and exciting real time interactive capabilities to Jive users. Imagine being able to jump into a call with anyone on Jive by clicking one button. Imagine jumping into a quick face to face with anyone from with Jive with just one click. Imagine being able to instantly share files to anyone in Jive in real time. Imagine sharing your screen or having group video meetings all with the one click. This is where we are going, but it all starts with building the base capability that lets us then escalate into richer interactions. These base capabilities are what we are releasing in the Fall Release and they set up the foundations for amazing capabilities going forward.

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For the Fall Release, we wanted to offer our customers not only a description of the new feature or feature area, but also some thoughts about the feature by the Product Managers here at Jive.

This post was written by Curtis Gross, Sr. Product Manager heading our Profile feature and functionality. The new Profiles will be released to our Cloud customers in November, and will be available to our hosted and on-premise customers with Jive 7.

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Profiles?  Why update those?

A profile is meant to be a summary of an individual.  It's a public-facing billboard, an advertisement for what that person knows and what they have done. Jive has done a good job at allowing an admin to make profile fields to their heart's content and to present those options to a user in a basic list, 'please-fill-in-the-blanks' style. But we thought we could do better and make a profile that wasn't only beautiful and easy to use, but could increase productivity company-wide. As consumers, we're not familiar with thinking about profiles as a tool for productivity, but we at Jive saw a way to make profiles play a big part in getting work done.


The Challenge

The challenge with any profile is to balance between requiring users to fill out profile fields and causing users to bail on the registration process. Simply put, the longer the form, the more we require of users, the less likely they'll be to stay until the end. If you were to require a user to fill in 4-5 basic profile fields, it is likely a user will finish registration. If you require 100 fields, users will bail.


So let's assume that someone fills in just the basics, or the admin sets up Active Directory to pre-fill some profile fields. What's the result? We get just baseline information from users. Nothing groundbreaking. Nothing very useful. A quick bio and maybe a few words on how excited they are to be working at the company. In other words, business as usual. We pushed beyond business as usual to bring you new profiles in the Fall Release.


Big Concepts

We were working from three Big Concepts as we built the new profiles.

  1. We don't need users to fill in their profiles. Jive as a collaboration system knows so much about each user, we can present a user with an accurate snapshot of who they are, what they are working on, what topics they are most active around, and what their expertise is. We don't need a user to actually fill in the profile; we just need users to collaborate.
  2. If we build amazing and compelling reasons for a user to be in their own profile, they are going to be more likely to update it.
  3. Co-workers will come to the profiles only if the profile is relevant. Knowing who in an organization is an expert is, say, Microsoft Excel is valuable information to include in a profile, and increases the relevancy for day-to-day work. Integrating expertise into other parts of the collaboration tool increases its value ten fold.

 

The Solution

Our new profiles allow you to:

  • Learn more about others from their profile then any other application.
  • Personalize your own profile with rich images.
  • Identify a user's key contributions, fast.
  • Easily locate experts, help identify skills that other users have by endorsing them for their expertise, and quickly self-identify your own skills and expertise. Expertise is something that Jive has had in profiles for quite some time, but get ready for an overhaul.

 

Jive Profiles are a destination for you and other users.

 

Take ownership of your profile. Upload bigger, better images to show off to the rest of the community.

  • Gallery view for images
  • Beautiful, full-screen view
  • Updates flow into the community activity stream, meaning that more users will check out your profile and follow your future updates!
  • And of course, if you forget to fill in your profile, we are going to make it easy for you to get started.

 

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Jive Profiles help you identify experts that can answer your questions

  • Skills and Expertise is an expanded concept that will allow you to identify users by their expertise in the community.
  • You can fill in your baseline of 'approved' skills and expertise, or just wait for other users to recommend expertise for your profile.
  • Just a few clicks and you are helping the community search become better at identifying the people with the right abilities.
  • As a community manager, the expertise information will help you find the right person for the job, or the right person to invite to your new group.
  • Search for expertise, and invite co-workers to collaborate by expertise!

 

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Jive Profiles help you connect, fast

  • New "connections" view shows other users that are in your "work network," which is different from a standard org chart
  • Existing Org Chart has gotten a facelift
  • When you view another user's profile you can see which connections you have in common with the other user.  'In Common' helps you find a common connection between you and anyone in the community.  Also don't miss the org chart within your employee community.
  • If you really want to pick up the phone, its pretty easy to see what timezone the person is in. No more struggling to send calendar invites!

 

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Jive Profiles automatically identify key information about a user based on their contributions, so you don't have to.

  • New tiles show Featured Content, Popular Content, and Outcomes and Recognition. (If you have 1 minute to tell another user what you did last week, you can now go to your profile for an organizing view.) 
  • The Jive profile will give anyone a snapshot of what you did, who you worked with, where you did your work -- and what other people thought of your work. Now you can get this snapshot on any person within your Jive community.

 

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The Result

Get ready to experience profiles in a whole new way! No more hunting for who is the expert in LDAP, get quick access to a user's featured content and their most popular community content. If you need to locate a user, you can find which places people are spending their time directly from their profile.  And of course, feel free to update your profile with some snazzy photos in the meantime.

Screen Shot 2013-09-19 at 11.32.41 AM.pngFor the Fall Release, we wanted to offer our customers not only a description of the new feature or feature area, but also some thoughts about the feature by the Product Managers here at Jive.

This post was written by anuj.verma, Product Manager leading our Mobile innovations.


NOTE: The Mobile 2 iPhone app will still be available for Jive 6.0.x users, but will not work in Jive 7. Customers on Jive 6.0.3 will see a message that it is recommended to use the new native iOS apps instead. Jive 6.0.3+ customers can request the 'upgrade recommended' or 'upgrade required' message to be displayed to their mobile users who are running the iPhone 2.x app. Jive 6 customers should contact Jive Support to request this change. The new Mobile 3 apps work for Jive 6.0.3+




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We are facing the biggest and most globally disruptive change yet: Mobile.

Mobile is becoming a first class citizen in enterprise. Per Harris Interactive, 81% of people in the workforce use a personal mobile device for work and some group of workers only have access to mobile devices on the job, not computers. Similarly, 60% of C-suite executives access vendor websites on tablets (Forrester). Creating the right mobile products - both for collaborating inside your organization and to engage with customers and partners - can truly differentiate Jive in our highly competitive space. We understand that our mobile experience has to be held at a level that consumer apps are – beautiful design, incredible performance, and elegant experiences.

 

Mobile is an integral piece of our product innovation, and will continue to be at the heart of every experience we build and sell. Our new mobile functionality applies to both our enterprise customers and to our customers who use Jive for their support communities. Here's what's coming:


  • New UNIVERSAL iOS native app for iPhone and iPad - We've focused on being an early mover to develop for iOS7, delivering a consumer-grade, consistent user experience whether on iPhone or iPad. This "native app" is the best solution in the market for employees to find experts and information quickly, to stay strategically aligned, and to collaborate effectively on the go.

 

  • Significant improvements for Mobile Web -  Customers expect a branded experience on a mobile browser that matches what they see on a desktop web browser; yet on a mobile phone, they want it to be faster and more responsive. We've focused on improving the guest experience on mobile, offering a clear way to search for information and ask questions quickly without having to download an app.

 

  • Advancements in architecture & security that drive our competitive advantage - "Bring your own device" (BYOD) has exploded in the enterprise and has proven to be a new challenge for IT to mitigate risk and comply with regulations. We've made significant improvements to security, user authentication and mobile device management to address and provide a comprehensive solution to allow IT to more effectively manage their business.

 

The Product Details:


Universal iOS Native App

The Universal iOS native app has been purpose-built to support key use cases for both company intranet and portals -- find experts and information quickly, stay strategically

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aligned -- and for social productivity and collaboration -- stay on top of what matters most, collaboration with a purpose, moving from talk to action. The universality of the app allows users to have a consumer-grade, similar experience on both iPhone and iPad so they don't have to relearn how to use one or the other.

Portals:

  • Find Experts Quickly:
    • Search (with filters on iPad)
    • Explore (only in iPad)
  • Stay Strategically Aligned:
    • Push notifications
    • Open native app from email notifications

Collaboration:

  • Stay on top of what matters most:
    • Consume custom streams
  • Collaboration with a purpose:
    • Content creation, consumption, and editing: Blogs, Documents, Videos, Discussions, Direct Messages, Status Updates
  • Moving from talk to action:
    • @mention People, Content and Places
  • Runs on Jive 6.0.3+

 

 

Enhanced Mobile Web

Guests visiting a customer service community on mobile expect some basic things -- finding answers quickly, interacting with peers, and having a consistent experience with the brand/company. All of your feedback and our research has pointed us to develop a mobile web experience that can be branded and focused on a clear call to action -- finding answers quickly -- which works directly to deflect support calls and drive down costs. Here are some key features of our enhanced mobile web offering:

 

Customer Service Communities:

  • Finding answers fast
    • View: Blog posts, Documents, Announcements, Custom Streams, Video
    • Search & Browse places
    • View and mark documents as "official" (Jive 7 only)
  • Peer to peer support
    • @mention People
    • Create and view: Status Updates, Discussions, Direct Messages
  • Intuitive and familiar user experiences from any device
    • Updated visual design
    • Customizable logo and colors
    • Configurable overview page to help new users get oriented
  • Runs on 6.0.2.1+

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twister-mobile-web-activity.pngScreen Shot 2013-09-18 at 9.32.55 AM.png


Enterprise-Grade Architecture & Security

We've heard concerns from our IT buyers and prospects around security, authentication and mobile device management that are critical to their success in managing the proliferation of BYOD and mobile programs. For example, we've heard from a number of our customers that IT needs to remotely disable users and wipe mobile devices of any proprietary material. In Mobile 3, we will provide administrators an easier way to remotely manage devices (even those that are personal employee devices).

 

Security Overview

  • Mobile 3 administrators can disable access from the native clients (iPhone, iPad, and Android)
  • Upload custom push notification certificates and keys for APNS and Android Push

User Authentication

  • HTTP basic authentication
  • Cookie-based SAML Single Sign-On (SSO)

 

Mobile Device Management with Best-of-Breed Partners Mobile Iron and Good Technology

  • Partnering with Mobile Iron and Good Technology to provide an out of the box solution to deliver the mobile client binary (ipa or apk) for app wrapping
  • Customers are responsible for distributing wrapped versions of the mobile app through their own enterprise app store.

 

What's coming next:


Android

We are working on an all new native Android app that will be much more similar to this upcoming release of iOS. It is scheduled to come out

in Q2 of 2014 - Stay Tuned!

FAQ:


1. How does this affect the Mobile Gateway?

The mobile gateway will go away in Jive 7 and we recommend you use the new native iOS apps when on Jive 6.0.3.  Changes to access policy: If you have any ACL ( Access Control List ) rules set up on your hosted or on-prem Jive instance, you will have to change those rules so mobile phones can directly connect to your Jive instance instead of going through the gateway. We recommend that employees first log into the VPN or implement a MDM ( Good D or MobileIron ) to make mobile access more secure.

 

2. What are the changes around authentication?

In Mobile 3.0 we removed the token based authentication feature and have implemented SAML SSO on mobile. Why did we make this change? The main reason customers used the token based authentication feature was because they did not want their username / password to flow through our gateway. This should not be a concern anymore because with Mobile 3.0 you can connect directly with your Jive instance.

 

3. Will the current app still work? How will users know to upgrade?

The Mobile 2 iPhone app will still be available for Jive 6.0.x users, but will not work in Jive 7. Customers on Jive 6.0.3 will see a message that it is recommended to use the new native iOS apps instead. Jive 6.0.3+ customers can request the 'upgrade recommended' or 'upgrade required' message to be displayed to their mobile users who are running the iPhone 2.x app. Jive 6 customers should contact Jive Support to request this change. The new Mobile 3 apps work for Jive 6.0.3+

 

4. Do you now support app wrapping?

Yes, we do! We are working with MobileIron and Good Dynamics to support app wrapping. With every update, we will release IPAs to the customer who can then use the respective companies' interface to wrap IPA so that it is secure.

 

IM_FullDetailsDays.jpgFor the Fall Release, we wanted to offer our customers not only a description of new features and improvements, but also some thoughts about the feature by the Product Managers here at Jive. The improvements to Impact Metrics will be available to our Cloud customers in our Fall Release, and to Jive 7 customers with hosted and on-premises release later in the year.

The following post was written by josh.richau, Sr. Director for Product Management for Analytics.

__________________________________

 

Know Your Impact

Impact Metrics allow you to see the impact your content is having on the community. It gives you unprecedented visibility into how your content is being consumed and how, by the social actions of others, your message makes its way to a larger and larger audience. You can now see Impact Metrics data for your documents, blogs, and discussions, showing you:

  • Your reach, which is the percentage of people who have seen your content out of the total number of people who could see it
  • Your impact, calculated by taking into account how your readers interact with your content
  • Community sentiment, calculated by analyzing how your readers resonated with your content

 

In the Fall Release, we've added additional features that makes Impact Metrics more relevant, more useful, and easier to use. By clicking on "View More," you can see even more detailed statistics on how your content is being consumed and shared. You can see information on how many views your content has achieved overall, how many unique viewers have seen your content, and the numbers of comments, likes, shares, and bookmarks your content has generated. You even see all of those on a timeline so you can tell when those actions happened.


Big Concepts

As we were building the improvements to Impact Metrics for our Fall Release, we were working from the following Big Concepts:

  • What is measured improves. When you can see the data, you can take steps to improve the results. When you're able to share the data, you can bring context to your message and improve the reach.
  • It's not enough to show who reads your content. You also need to know who helps spread your content.
  • In a fast-paced work environment, you need to see how your content is traveling through your organization right now. Not a few hours from now. Right now. Knowledge is only powerful if you can act on it.

 

Breaking Down The Details


Make Your Metrics Public

Now the author can choose to make their Impact Metrics public so others can understand how the content is being consumed. By default, all authors can see the metrics, but if it is a piece of content that has broad interest, the author can choose to share it with others.

IM_MakePublic.jpg

 

Track Your Data Immediately

You are most interested in seeing how your message travels in the hours after you hit "publish," so we created an hourly view to help you understand if your content is headed in the right direction. With the new analytics service, your data is updated in real time! You can change the date range you are looking at and switch between hourly and daily views, all from the Impact Metrics screen.

 

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View How Many Emails Were Generated

We have also added the ability to see how many emails have been generated by your content, giving you visibility into how your message is traveling with viewers who are receiving your content as an email outside of Jive.


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Filter by Department

You can now stripe your data by department, allowing you to quickly and easily see which departments are absorbing your message, and which need help. Is this piece of content resonating with the marketing team? Or the engineering team? The departmental information allows you to see if you are hitting your target audience.


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Find Your Connectors

In the first version of Impact Metrics, we tracked unique content viewers--the individuals who have read your content. But even more important than who has seen your content is who is promoting it elsewhere (either intentionally or inadvertently). The new referrers view captures who is driving new unique viewers to your content. For example, imagine Frank reads your document and comments on it. Shannon does not follow you, but follows Frank. Shannon now sees Frank's comment on your document in her stream. When she clicks to read your document, Frank is counted as having referred Shannon. If you find that Frank is consistently in your top ten referrers list, you now know that Frank is an ally in promoting a new critical piece of content. Next time you publish a piece of content, you can reach out to Frank directly to ask him to help you spread the word.


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The Result

Every time you publish, you can understand how your content is moving inside your community. This will help you tune and promote your message, ensuring that your message is having an impact on your business.

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For the Fall Release, we wanted to offer our customers not only a description of new features and improvements, but also some thoughts about the feature by the Product Managers here at Jive. The new Jive Business Analytics will be available to our Cloud customers in our Fall Release, and to our hosted and on-premises customers when Jive 7 ships later in the year.

This post was written by josh.richau, Sr. Director of Product Management


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The Right Data = The Right Plan

 

During the last year, Jive released updates to its Community Manager Reports (CMR) which give insight into the vitality of your community. But what we know is that it isn't enough for employees to just show up inside your community. You need to know that your users are using Jive to achieve the value you're looking for. You want to know if your employees are doing the things that matter. To track this, we've developed Jive Business Analytics (JBA). JBA is focused on behavioral reporting on your community, on use-case level reporting, and on understanding how your users move from novices to experts in the use cases you care about. We give you the data you need to make real changes inside your organization.

 

What Does JBA Do?

 

Business analytics applies behavioral analysis to categorize employees into behavioral buckets. These behavioral events are tracked for each employee. Specific rules are used to classify the employees based on their behavior into the appropriate category. For each report, the breakdown into buckets is displayed and the trend in each bucket's population is shown over time. You can then easily drill-down and filter each bucket based on relevant variables from the user profile such as location, office, tenure, department or fields added by your business.


The initial version of JBA focuses on uses cases surrounding Employee Productivity and directly addresses questions like:

  • Are our onboarding procedures effective?
  • Are strategic messages getting out to the entire organization?
  • Are employees successfully finding information and/or experts within the community?


To that end Jive Business Analytics:

  • Provides community managers and executives with ready-made reports which highlights where improvements can be made.
  • Uses innovative behavioral classification to group employees into relevant buckets based on their behavior in the Jive community.
  • Incorporates filtering and drill-down capabilities to enable users to find a group of employees and target specific communications to reduce unwanted behavior and steer them towards a more productive work pattern.

 

Easy-To-Use Reports

Jive Business Analytics displays online reports that tackle three important pain points related to productivity: employee onboarding, organizational intelligence, and strategic alignment. You can drill-down and filter into each report to get the specific information about the users in each behavioral bucket, including location, office, tenure, department or custom fields. Being able to see which groups of employees are achieving the results you want will allow you to target interventions toward groups that might need a little extra help. For example you might want to reach out to employees who have never commented on a blog or posted a piece of content and point them at a training blog so they can learn how to better leverage the system.

 


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Of course, it is critical that the behaviors reported match to your needs and expectations. Jive Business Analytics has an easy-to-use interface to allow you to configure and fine tune the criteria you use to run your reports. Out of the box, we give you best-practice defaults, but it is easy for an admin to tune the rule thresholds to their needs.


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Brought to You in Collaboration with Totango

Totango is a market leader in behavioral analytics specializing in driving business value for customers such as Zendesk, nCircle, Clarizen and many more. Not only is Totango committed to continue to iterate this product by adding more use cases and adding the ability to create custom use cases, but they are also very excited to help customers correlate with their business systems like Salesforce to ensure that the behaviors in Jive are delivering the business value they promise.


Privacy

Jive takes data privacy very seriously, and so does Totango. Their servers are located in the US and their systems run on EC2 and are Safe Harbor certified. Business analytics data is only capturing high level activity, user profile data, and group names, but does not capture any content at all. For more info on Totango's data privacy policies please refer to http://www.totango.com/privacy/.

This post was written by Mor Avital, Product Manager in charge of our Office, Outlook, and Sharepoint integrations (and so much more!)

 

The New Jive for Office, Outlook & SharePoint!

 

Our continued investment in integration across the Microsoft suite comes to fruition with a set of updates geared toward more seamless interaction and increased productivity across systems and workflows.

 

  • Jive for Office: We completely redesigned Jive for Office in the Summer Release. In our Fall Release, we're adding new functionality that will enable you to track actions and outcomes on your documents.
  • Jive for Outlook: We spend a lot of time in Outlook, so each iteration of Jive for Outlook has furthered our goal of bringing as much work, collaboration and content from Jive into your Outlook as possible. The new release of Jive for Outlook takes that goal several steps further by enabling you to take action on content directly from Outlook, and breaking the reliance on email notifications as a main driver of content.
  • Jive for Sharepoint: Our integration with SharePoint continues to advance, with support for SharePoint 2013 and new functionality to connect Sharepoint to Jive Projects coming in this new release. We've also added new views from SharePoint into Jive for other types of information beyond documents.

 

Read further for a deeper dive into new functionality added to Jive for Office, Jive for Outlook, and Jive for Sharepoint in our Fall Release.

 

Jive for Office:


Structured Outcomes in Office

Working on revisions of an RFP and want to denote the golden copy as the Final one for all to use? Need someone to take Action on a document? Now you can do this directly from Office, both on the document itself and comments on the document.

 

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Take actions on a document directly from Office, marking as Final, Official, Outdated, and more.

 

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Mark actions and outcomes on specific comments, pulling in other users as needed to get work done.

 

 

Jive for Outlook:

Structured Outcomes in Outlook

Just as in Jive for Office, we've brought structured outcomes to content and comments in Outlook. Now you can easily turn talk into action, as well as see any outcomes already set on content.

 

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Streams in Outlook

Up until now, if you wanted to take advantage of Jive for Outlook you relied on existing email notifications sent from your Jive community. With the additions of Streams in Outlook, you can now see content from all of your streams--Inbox, Connections and custom streams--without having to set email notifications. You can still use email notifications for the most critical content you want to see in your email, but a quick click to the Streams pane will show you the content in all your streams.

 

Streams in Outlook.jpg

 

You can see a count of unread Inbox items in the Jive toolbar, and click on the button to view the streams. Then further refine by Read items or All items, select the Stream you want to view, and filter by content type, person, or both.

 

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Convert to a private discussion

We've long been able take an email and convert it do a discussion within a Place in your Jive community. Now you can take that email and convert it to a private discussion--shared either with your entire Jive community or with specific people--to make sure you reach exactly the audience you wish to reach.

 

The create menu has been consolidated: Create Discussion now allows creation of a discussion in a place as well as a private discussion, and Convert to Discussion does the same. You can now also change the title of the discussion before you post it.

 

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Jive for SharePoint

 

Default Lists from SharePoint in Jive as Tiles

The commonly used default lists from a SharePoint site can now be embedded in Jive in the form of Tiles. Supported tiles include Links, Announcements, Tasks and Calendar. This allows you to pull info from the SharePoint site into the Place in Jive, where you can see updates from the SharePoint side.

 

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Combined, these updates serve to bring your work to you wherever you are, increase your productivity, and ensure that your work is both actionable and trackable.

This post was written by Davin Kluttz, Product Manager in charge of VideoUpload D.png

Jive Video is getting a facelift, and whole lot more!


Today, video has become one of the most popular forms of communication in the enterprise, as well as for customer communities. It's used for everything from executive communications to employee onboarding and training, and even to augment technical documentation. At the same time, mobile and webcam use has exploded, and video has become even easier to create and share content on the go.The new Jive video module embrace these trends and adds a whole new look and feel to both creation and playback of video.

 

Highlights:

  • New video creator interface
  • New player interface
  • Ability to embed video from other web sites
  • Full screen, HD playback
  • Clearer on-screen flow for uploading, webcam recording, and embedding
  • Optimized mobile playback
  • Leverage Structured Outcomes and mark videos as "final", etc.

 

Rich, beautiful playback experience

We took a radical departure from our other content layouts to give video something it really needed—real presence! We gave video a greater focus on the page to provide users an immersive experience. Our approach the the overall redesign took a number of factors into account, each playing their part in featuring video and making it a first-class citizen. Let's explore each of these improvements, in the new video player…

 

It's all about the video!

Video is now "on stage" with an expanded viewing area. The new design lets users experience video as the primary focus on the page, positioning it clearly for playback on a clean, modern canvas. The elegant design stands on its own, featuring video right at the top, without competing with other controls and page elements. When users scroll down, all the usual elements users interact with (description, comments, etc.) are there to provide context to the video content.

 

Clean viewing experience

We chose a darker, slightly-gradient backdrop behind the video to give clear contrast of the video being played. This ensures users eyes don't have to compete with brighter elements around the video.


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Consistency with any video player

While the Jive video module provides excellent creation and storage of video content, a lot of Jive customers take advantage of video on other web sites. They needed a better way to incorporate all of these video assets into Jive. We made it possible to embed video from any web site, but we gave it a unified look. All players are presented with the darker backdrop regardless of the source for video content, providing a consistent feel for the end user. This helps ensure users don't have a disconnected feeling from the video page and the video itself.

 

Repositioned layout

We've moved few other elements around, so the overall layout works better. The viewing area has a clear separation from the metadata, ratings and other page elements, making the page a lot friendlier and easier to interact with.

VideoDocumentLayout.png

 

Video Player: Technical Details

  • Plays any video format that is supported by HTML5 browsers or Adobe Flash Player
  • Reverts to HTML5 for non-Flash enabled browsers and mobile
  • HD playback in both hardware accelerated and application rendered modes
  • Support for progressive and streaming videos
  • Scales to any size and retains a fixed 16:9 aspect ratio
  • Automatically resizes to fit larger or smaller areas

 

Creating and uploading couldn't be easier.

 

Why build a better player, if you can't have a pain-free video creation experience? We changed the creation and upload process completely, adding some nice improvements in the process. The process is now far more intuitive and gives users a lot more control.

 

Video creation: before (previous versions of Jive)

Here's how uploading a video worked before we completely changed the interface and added the new controls.

 

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Video, the old way.

 

Video creation: after

The new video creation interface provides clear guidance for three methods of creating the video. We have removed the character limit for descriptions and added the ability to embed video from any web site.

 

Below is the flow users will see when creating video content. Note the clear presentation of options at the onset. Each choice carries users down a very logical path with a simple set of options, as well as confirmation upon successful upload. What's not shown below is a friendly set of error messages and instructions that display in cases where a problem may be encountered.

 

Creation flow: Upload a Video

These are the individual steps a user takes to select an existing video file (most formats supported) and upload it. Once the upload completes, the video is automatically transcoded into the necessary formats, including mobile-optimized versions of every video—there's nothing special users have to do.

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Creation flow: Record from Webcam

Recording from a webcam couldn't be easier. Connected cameras (and microphones) are automatically detected. Users walk through a few simple steps to record directly into Jive. We even added a nifty countdown timer, so you can make sure to start with a smile!

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Creation flow: Embed a Video

While you could already embed video into the Jive text editor (comments and inline), embedding video from other web sites is completely new for the video creation process. This means you can now insert an embed code from web sites like Ted, Hulu, YouTube, DailyMotion, and others—they'll show up in Jive as an actual video asset: Users can search and comment on them as though they were native Jive videos. This opens up a world of options in your community—some ideas:

 

  • Bring existing company videos, hosted elsewhere, into Jive.
  • Share videos from other web sites, so users can comment on them and inspire each other.
  • Building a collection of crowd-sourced video from your followers and fans, all accessible within Jive.
  • Use Gamification (optional) to challenge your community champions to share video around the web.
  • Use Structured Outcomes in your workflow to mark external video as final.

 

Okay, so here's the actual flow. Three steps.

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Embed B.png

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Video Creator: Technical Details

  • Supports any embeddable iFrame or Object/Embed video from any website
  • Automatically strips embed tags and only embeds clean tags
  • Automatically resizes the embedded video to fit any video size container
  • Automatically converts supported video site URLs into its embed, so users only have to provide a URL to the video

 

So, what's next?

 

Our customers and users are telling us that video is important for both internal and external communities. These enhancements represent an important next-step in the evolution of Jive video. Look for more in the future, and please share your feedback!

For the Fall Release, we wanted to offer our customers not only a description of new features and improvements, but also some thoughts about the feature by the Product Managers here at Jive. The improvements to Analytics Service and Data Export API will be available to our Cloud customers in our Fall Release, and to Jive 7 customers with hosted and on-premises release later in the year.


The following post was written by Josh Richau, Sr. Director for Product Management for Analytics.


One place for all your answers


The problem:

The process of collecting and analyzing data and turning that data into actionable insights is tough. Data can be hard to come by and a nightmare to clean up, and the tools available to us don't do what we need them to do. For years, our customers have been asking us to improve our analytics offering, and to increase it's usefulness. You asked us to not only add more functionality and types of reporting capabilities, but also to improve consistency, speed, accuracy and increase accessibility. We've been listening.

 

The vision:

Our analytics vision is that all the answers, metrics, reports and data you need should be accessible from one place, and shouldn't require an advanced degree to read and understand. We also wanted to create a highly accessible Data Export API for analytics data, to improve the consistency and speed of analysis. With our new Analytics Service, you can access your network's data and analyze it via Excel or import it into a 3rd party BI vendor easily, simply, and clearly.

 

Big concepts

In the process of developing Analytics Services we had the following Big Concepts in mind:

 

  • Make the easy stuff easy: We offer CMR, Impact Metrics, Jive Business Analytics, and other future offerings. But we recognize that for many customers there is a very specific reporting need that's hard to anticipate before it appears. We wanted to make it easy to get the data, so you can use the data for anything that you'll need.
  • Dumping data doesn't get you far fast: By providing an API access to the analytics database we wanted to improve the speed and accuracy of your access to the data. You're now able to get results when you want them, however you like them, by hooking up to the Data Export API. No more DB dumps.
  • One number to unite them all: In the past there have been issues with inconsistencies across solutions. The Analytics Service will become the backbone of integrations and data analysis so all of your products run off the same APIs, meaning that there's one truth. Differences in numbers should not exist any more, unless they represent differences in formulas, date ranges, or definitions.
  • You don't need to be a BI tool specialist: A lot of the time you want to have more flexibility in the reporting, but you're not an expert in BI tools. With the Analytics Services you will have the option of exporting results to Excel and work with familiar software to turn your questions into answers.
  • We're making you life so much easier if you are a BI tool specialist. With a standardized access to our API and eventual templates built by Jive and our partners you should have a much easier time doing you standard reporting

 

The details

 

How analytics improves Jive

In addition to improving accessibility to analytics data, our new Analytics Service improves our product across the board. Impact Metrics and Community Manager Reports will run on top of the Analytics Service as of Jive 7. This enables us to deliver real time results in these products and improves consistency dramatically.

 

How do I access the Analytics Service?

 

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You can get access by going into the new Add-Ons option in your profile drop down and selecting Analytics Services. Once there you provision an API key that you can use or distribute as necessary. You can revoke the key at any time, which means that it's a good idea to create one key per function use (different people, different partners, or different tooling - up to you).

 

For the less BI Savvy: How does exporting to Excel works?

To get the data into Excel, you first need the credentials mentioned above. You then hit the RESTful API - one call to login and get an authorization token, then another to hit the actual API. The API returns a CSV file, and the CSV is easily read by Excel. An example of why this is great: if you know your way around Excel, you can quickly and easily get a report on the number of documents created in the last hour.

 

For the BI lover: Importing to BI tools.

Importing into BI tools is the same as exporting to Excel. Just download the CSV file and read the data with your BI tool of choice. We are actively talking to partners and the vendors about how to more easily include "import from Jive" functionality into commonly-used BI tools like. Look for more announcements around this in 2014 after we have rolled out the service and had a chance to work through both importing and templating with these vendors.

 

Availability

It's available to EVERYBODY (who has admin access) as a standard part of the Jive Cloud Fall Release and Jive 7 instances. For on-prem folks, the Analytics Service is an opt in service (much like cloud search or the recommendation engine). For on-prem customers choosing not to opt in, the existing analytics database will remain as the source of analytics data.

 

The result?

The ultimate goal of the Analytics Service is to make sure you have the data you need to get your work done and to improve your user experience using Jive. Our mission is to decrease the time it takes you to get the answers you need and to increase the overall quality and accuracy of your reports. I believe that the decisions made can only be as good as the information used to make the decision--so it's time to start taking analytics seriously.

Screen Shot 2013-09-28 at 10.12.39 PM.pngFor the Fall Release, we wanted to offer our customers not only a description of new features and improvements, but also some thoughts about the feature by the Product Managers here at Jive. The improvements to Purposeful Places will be available to our Cloud customers in our Fall Release, and to Jive 7 customers with hosted and on-premises release later in the year.

This post was written by Marnie Pasciuto-Wood Sr. Product Designer for Purposeful Places.



Updated Purposeful Places

 

Jive first launched Purposeful Places in the Summer Release, but since that time a lot feedback has been collected and work has been done to bring you the next iteration.

Quick Summary: Purposeful Places are instant and customizable workplaces on the Jive platform that connect all the important team members to each other, and the key information and context for getting work done. For example, a deal room is a Purposeful Place – one single place to collaborate around a specific sales opportunity connecting the deal team to their sales support experts and the context they need to get the deal done such as competitive materials, RFPs and proposal documents, pitch decks, customer questions, CRM opportunity data, and more.

 

So what's new with Purposeful Places?

 

New Templates

 

  • Best Practices SharingScreen Shot 2013-09-28 at 10.14.26 PM.png
  • Communications Planning
  • Pre-Hire Collaboration
  • Technology Rollout and Support
  • IT Help Desk Collaboration
  • Customer 360
  • A Producteev task template, that will be available if Producteev is enabled in your community

 

Tile Organization

 

Like templates, we've organized tiles into buckets to make them easier to find and use. Out-of-the-box categories are: Content, People, Places, Sales, and Other.  However, in the Admin Console, admins and Community Managers can create, change (edit or translate) the names, or hide certain buckets of these categories so that they more accurately reflect the needs of the community. This feature is also available for template names. If you are either a full administrator or have Manage Community permissions, you can edit the categories by going to: drop-down Add-Ons > Tile Categories and Add-Ons > Template Categories.

 

New Tiles

 

With all those fancy new templates, we can't let tiles fall behind! We added a bunch of new tiles that will expand what users can do and what information they can present in their Groups, Places, and Projects.

 

Custom / Global Tiles

Any user can create their own tiles.  We have two types of tiles they can create: People or Content, and Places. After creating their custom tile, regular users will be able to "Lock" the contents of the tile, meaning that only they can edit the contents of the tile. If they leave that unchecked, place owners can edit the tile. This allows users to create one instance of a tile and use it repeatedly across multiple places. If a user needs to make a change to the tile and it's used in multiple places, a change in one of the tiles will propagate through to the other identical tiles. After configuring, users will see their new tiles in a new tile category called "My Tiles" that will only appear if they have created a tile.  Below left is the view for standard users.

 

If the user is either a full administrator or has Manage Community permissions, they'll see one additional option at the bottom of the configure screen (see green block, below).  These users will have the ability to place this tile into other categories and make the tile available to other members of the community to use.  They can still lock the tile so only they can edit, or they can allow other users to edit it.  See below right image.

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Image Gallery Tile

When you are working on a visual project, it makes sense to have images. Now you can add images directly into a tile! Now you can:

  • Cycle through images within the tile view
  • Blow images up so they lightbox over the entire screen and cycle through them there
  • Add captions
  • Want to add pictures of graphs or powerpoints?  Go for it!

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Other Tile Improvements

  • Both of the Events and the Videos tiles have been updated to leverage the Jive events and Jive videos, automatically.
  • The Top Participants tile was updated and will now work when gamification is turned on

 

Custom Image Backgrounds

You can now upload your own image as part of a place background header.  Additionally, if you don't want to use one of our preset images, you can choose your own background color and text color.  Personalize to your heart's content...

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Redesigned Place Features and Activity Section

 

To reflect the growing number of integrations we're supporting, we moved content types out of the About modal. We also added integration management here.  When creating a place, you'll now find them in their own section in the stream.  If you want to update the default selections, we'll pop open a modal for you, and if your instance admin has enabled any of the storage providers, you'll see them here.  Note: Producteev will also show up here, if enabled.

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This post was written by Davin Kluttz, Senior Product Manager. For more information or to give feedback about the Jive + Producteev beta, please visit Jive + Producteev Integration Beta project.


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Tasks in Jive: Now social… and mobile!


In 2012, Jive acquired Producteev, the leading social task management solution for the enterprise. Founded by Ilan Abehassera, Producteev continues as a standalone web app that’s used by thousands of companies, around the globe, to effectively and efficiently manage millions of tasks. So what's coming next? We're announcing the Jive + Producteev integration, which leverages the power of social tasks in Jive to help teams get work done faster and more effectively. Once enabled, Jive + Producteev replaces Jive's traditional tasks and activates all of the awesomeness that Producteev offers.


Some examples of what you can do:

  • Assign tasks in Jive, then follow-up on mobile.
  • Monitor task progress in activity streams.
  • Focus on specific projects in Jive with Recent and Upcoming task tiles.
  • Create and assign tasks in Outlook, block time on your calendar to complete them, then track status in Jive.
  • Use the Producteev web application to search across projects for open tasks, update them and see the changes immediately in Jive.

 

How are Producteev tasks different from our traditional "native" Jive tasks, you ask?

  1. Producteev tasks are inherently social, replacing individual tasks…
  2. Tasks can be associated with any space, group or project, which means that you can now communicate task status to your teams.
  3. Easily create inline tasks in content and comments. No context-switching—identify/assign/communicate in one step.
  4. Full Outlook integration, so Outlook users can participate, too. (separate installation)
  5. The backend for tasks uses Producteev, which means you can access tasks everywhere—Jive, web, mobile (iOS and Android) and even dedicated desktop apps.

 

Note: Initially, the Producteev + Jive integration is being released as a Beta, with optional installation by admins. Look for more great task features as we continue developing the Jive + Producteev integration, and read on for everything that's available in our Producteev + Jive Beta with our Fall Release.

 

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Producteev + Jive

Let's dive into how the Producteev task system feels in Jive.

 

Once enabled, anyone can easily create a Producteev task from the Jive Apps menu.

Create Task 1.pngCreate Task 2.png

They'll also be able to create Places, Groups, and Projects that feature Producteev tasks. Here's a Jive project, with a task activity stream, plus tiles displaying Recent and Upcoming tasks. The task tiles provide the exposure needed to help prevent duplicated and wasted effort, so the team is working optimally.

Project Activity Stream.png

Users can access all of their tasks from their Actions page…

Accessible via Home > Actions > Tasks


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…and on everyone's profile!

Accessible via More > Tasks

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Think about a manager reviewing open tasks with someone on their team, or about coworkers seeing where someone may be blocked—and offering to assist! For an individual, the Actions page does the job of showing a complete list of tasks for every project they're working on, so they can focus on what matters.

 

Throughout Jive, the rich, easy-to-use Producteev interface comes through—controls for assigning, following, setting due dates, creating subtasks, commenting and more.

 

Create. Assign. Act.

 

One of the more powerful features of Jive + Producteev is creating inline tasks. These are tasks inserted directly into content and comments—where tasks are identified. We've been using this, internally, at Jive for a while and it's truly revolutionary! As seen in these examples, once a task is identified, you can immediately assign it.

 

Here, I'm editing a document and inserting tasks, getting everyone rallied around the work that needs to get done for an important presentation.

Document Inline Tasks 1.png

Inserting tasks into comments is just as simple. This gives you an easy way to declare action items as they develop, and assign owners, so the work actually gets done.

Inline Tasks - Comments.png

Here's how the inline tasks above were created. In addition to assigning tasks to users (one or many), you can take advantage of common social actions like following, and tagging (called labels). This ensures users get notified, even outside of Jive (optionally, via email or mobile) when the status of a task changes, and provides convenient ways to categorize, sort and search tasks.

 

All you have to do is click or type !App and select Producteev Task from the menu. From there you simply name your task, choose who to assign it to, then set other optional information like due dates and labels. You can even assign additional followers here, so others are informed when tasks get updated or completed. (Remember, users can access all of the this information from Jive or from any Producteev application, including Outlook and mobile apps.)

 

Inline Task (App).png


Tasks in Places

The Jive + Producteev integration fits neatly into your place (Spaces, Groups, or Projects) and it only takes a few clicks to get everything working in Jive. The first step is choosing which project in Producteev you want in Jive—you can even create a new one.

 

A Producteev project is a special container for related tasks. These projects can be open and visible to everyone in your Producteev Network, or they can be private. If you create a private project, only those you assign tasks to (or set as followers) will get access to the project. Jive does this automatically, so there's no need to create separate accounts on Producteev.com. Those users will receive a confirmation email, which will let them customize a password for accessing Producteev tasks outside of Jive. (They'll need to do this within 90 days.) Regardless, you can also manually add anyone to projects you create, directly from Producteev.com.

 

Note that you can also set some advanced settings for locking a project, so that only certain users can assign and edit tasks in the project. Unlocked is the default, but you may have cases where you want a little more structure around individual roles.

Configure Project.png

You can create or update a place with the new Producteev Project "Purposeful Place" template, which includes a Producteev activity stream and tiles that display recent and upcoming tasks for your team. You don't have to use the template. You can easily add the tiles and streams to an existing place in Jive.

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Group Features.png

 

The Producteev Mobile Experience


The Producteev apps for iOS and Android are full-featured apps that give users an easy way to take their tasks with them. Once connected to Producteev, you can get updates when tasks are assigned to you, notifications when tasks are due, create tasks and cross-them-off of your to-do list. Each offers an elegant, native experience, including Notification Center integration on iOS and a Home Screen Widget on Android. The basic UI is similar on both. Here are a few screen shots from an iPhone. Note how you can easily find the people you need and zero in on the projects you want to stay on top of. Everything else you'd expect is right there at your fingertips.

 

iPhone - People.PNG.png iPhone - Tasks Complete.PNG.png iPhone - Tasks Edit.PNG.png

 

Powerful Outlook Integration


The new Jive integration for Outlook extends beyond rich support for Jive discussions, @mentioning, etc. Outlook is now a full-featured client for Producteev and can share in the same project experience as others in Jive. This is amazing for users that "live in Outlook", because they have access to tasks right in their email inbox—but they aren't limited to viewing…

 

With the Outlook integration installed, users will see tasks in their email inbox, along with special tools and formatting. They can also make time to work on the task, by clicking "Add to Calendar".

Outlook - email.png

Clicking Add to Calendar opens a separate Appointment window.

Outlook - Add to Calendar.png

It's just as easy to create a task in Outlook. Producteev is displayed prominently on the toolbar. Users just click the task button to launch a dedicated Producteev Tasks pane. One of the coolest features of the task pane is the ability to drag tasks directly on the Outlook calendar.

 

Outlook - Create Task.png Outlook - Create Tasks.png

Outlook - Make time.png

If Outlook users are composing email, they can create and assign tasks, inline. This is by far the best way to intercept and assign tasks as they arise in an email thread.

Outlook -inline.png

Sounds awesome! How do I get started?

The Jive + Producteev beta is available with every cloud instance of Jive, so there is nothing to download. The Jive + Producteev integration is free, optional, and can be installed and configured by a cloud admin under Add-ons from the user menu. A dedicated/private Producteev network will be the container which contains projects that can be mapped to Jive projects, spaces, and groups. Access to the network will be granted to users with the community-sanctioned email address domain. So if you've got Producteev active in your community, and go join Producteev, you'll automatically gain access to the Jive Network in Producteev that is mapped to your instance.

 

After the Fall Release, simply take a few minutes to log into your Jive instance and…

  • Install and configure the Jive + Producteev Add-on from the Add-ons menu item.
  • During configuration, you'll create a Producteev "network" or join an existing one. You won't even need to go to Producteev.com. Sweet!
  • Once configured, you can create places in Jive that display Producteev tasks on tiles: Connect to existing Producteev projects or create new ones.
  • Users can then review, assign and update tasks, throughout Jive: Create menu, Tasks tab in Actions, Profile page

 

Do my users have to do anything?

Once activated and configured, Producteev social tasks will be instantly available to all users. They don't even have to lift a finger! When you assign a task to a Jive user, they'll automatically be added to your Producteev network. That's it! The entire task-management experience resides in Jive. However, anyone can download Producteev mobile and desktop apps—free!

 

Installation Note:

The Jive + Producteev integration is optionally configured in the new Jive Add-ons Registry and affects all users in your Jive community. Once connected to a Producteev network, all "native" Jive tasks are archived and replaced with Producteev tasks. Because enabling the Jive + Producteev integration replaces native Jive tasks, users should close any open tasks before making the switch to Producteev. There is no automatic migration of these legacy tasks to Producteev. If you choose to disable the Jive + Producteev integration, all legacy tasks will reappear.

 

Jive + Producteev: Technical Details
  • Available on cloud only
  • Optional installation, so it's not enabled by default
  • Leverages the Jive Apps framework
  • Initial configuration via the Add-ons Registry, by a cloud admin
  • Outlook integration and mobile apps are optional installations
  • Access to the network will be granted to users with the community-sanctioned email address domain. So if you've got Producteev active in your community, and go join Producteev, you'll automatically gain access to the Jive Network in Producteev that is mapped to your instance.

Jive 6.0.3.1 is now available. This release builds upon 6.0.3 with three additional fixes that address the following problems:

  • Inconsistent communication renderings across multiple nodes
  • Difficulty connecting to Oracle databases
  • Re-Indexing of search content upon restarting the search service

 

We highly recommend that all 6.0 installations upgrade to Jive 6.0.3.1. You can download patch release 6.0.3.1 from your purchases page. Access your purchase page by clicking here.

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