For the Fall Release, we wanted to offer our customers not only a description of new features and improvements, but also some thoughts about the feature by the Product Managers here at Jive. The improvements to Impact Metrics will be available to our Cloud customers in our Fall Release, and to Jive 7 customers with hosted and on-premises release later in the year.
The following post was written by josh.richau, Sr. Director for Product Management for Analytics.
Know Your Impact
Impact Metrics allow you to see the impact your content is having on the community. It gives you unprecedented visibility into how your content is being consumed and how, by the social actions of others, your message makes its way to a larger and larger audience. You can now see Impact Metrics data for your documents, blogs, and discussions, showing you:
- Your reach, which is the percentage of people who have seen your content out of the total number of people who could see it
- Your impact, calculated by taking into account how your readers interact with your content
- Community sentiment, calculated by analyzing how your readers resonated with your content
In the Fall Release, we've added additional features that makes Impact Metrics more relevant, more useful, and easier to use. By clicking on "View More," you can see even more detailed statistics on how your content is being consumed and shared. You can see information on how many views your content has achieved overall, how many unique viewers have seen your content, and the numbers of comments, likes, shares, and bookmarks your content has generated. You even see all of those on a timeline so you can tell when those actions happened.
As we were building the improvements to Impact Metrics for our Fall Release, we were working from the following Big Concepts:
- What is measured improves. When you can see the data, you can take steps to improve the results. When you're able to share the data, you can bring context to your message and improve the reach.
- It's not enough to show who reads your content. You also need to know who helps spread your content.
- In a fast-paced work environment, you need to see how your content is traveling through your organization right now. Not a few hours from now. Right now. Knowledge is only powerful if you can act on it.
Breaking Down The Details
Make Your Metrics Public
Now the author can choose to make their Impact Metrics public so others can understand how the content is being consumed. By default, all authors can see the metrics, but if it is a piece of content that has broad interest, the author can choose to share it with others.
Track Your Data Immediately
You are most interested in seeing how your message travels in the hours after you hit "publish," so we created an hourly view to help you understand if your content is headed in the right direction. With the new analytics service, your data is updated in real time! You can change the date range you are looking at and switch between hourly and daily views, all from the Impact Metrics screen.
View How Many Emails Were Generated
We have also added the ability to see how many emails have been generated by your content, giving you visibility into how your message is traveling with viewers who are receiving your content as an email outside of Jive.
Filter by Department
You can now stripe your data by department, allowing you to quickly and easily see which departments are absorbing your message, and which need help. Is this piece of content resonating with the marketing team? Or the engineering team? The departmental information allows you to see if you are hitting your target audience.
Find Your Connectors
In the first version of Impact Metrics, we tracked unique content viewers--the individuals who have read your content. But even more important than who has seen your content is who is promoting it elsewhere (either intentionally or inadvertently). The new referrers view captures who is driving new unique viewers to your content. For example, imagine Frank reads your document and comments on it. Shannon does not follow you, but follows Frank. Shannon now sees Frank's comment on your document in her stream. When she clicks to read your document, Frank is counted as having referred Shannon. If you find that Frank is consistently in your top ten referrers list, you now know that Frank is an ally in promoting a new critical piece of content. Next time you publish a piece of content, you can reach out to Frank directly to ask him to help you spread the word.
Every time you publish, you can understand how your content is moving inside your community. This will help you tune and promote your message, ensuring that your message is having an impact on your business.