#Discover and #GetNotified by #Following Tags in Streams
Jive makes it easy for users to create and collaborate on content, making it more useful and relevant. But what about the people who need to know, but aren't following the Place or People where the content resides? How can you generate more participation and collaboration and how can people discover areas where they can be involved and need to stay informed, wherever they are? The answer, this Spring, is Following Tags in Streams!
In addition to People and Places, users can now tailor their Custom Streams with the tags they need to follow. Following Tags is going to take Custom Streams to whole new level, giving communities new ways to communicate and work together—think about it: users can follow the topics (tags) that are important/relevant to them in advance and without prior knowledge of People or Places. This makes personalized streams even richer, ensuring Jive users get exactly what they need on the web, on mobile, or email. They can use tags to discover new content and as effective way to monitoring projects and relevant documents, wherever they are.
Tags have been in Jive for some time and while most anyone edit tags and search tags, there are two fundamentally new aspects that make this feature so interesting. The first, is that both inline tags (#hashtags) and tags in the Tags bar of content are on equal footing. In other words, now it doesn't matter where (inline or in the Tags bar, at the bottom) the content is tagged—either words with Search or Browse and now Custom Streams. The second and biggest benefit, is the fact that by following one or more tags in a Custom Stream, you won't need to follow as many People and Places—the content reveals itself in your streams. Put another way, following tags keeps you informed of content no matter where it resides and ultimately can tell you about the People and Places you'd want to follow.
Streams now make it easy to "cast a net" to track and get notified when content is published for tags that matter… and it couldn't be easier!
- Built directly into Custom Streams
- Streams you create are shown on Mobile, too!
- Create a Stream with any combination of People, Places and Tags.
- Content tagged with a tag you're following will surface in your Stream(s).
- Receive for email notifications for the tags you follow
- Monitors tags within content and the Tags bar
- Works across the entire community
- Use tags on existing content or add new tags
The Custom Stream builder has been updated in a few key ways, which this screen shot illustrates. It's pretty intuitive… First, create a new stream or edit an existing one. In this case, I created one called "What's Up?" and added two tags. Note that you can review the People, Places and Tags you follow in the middle column, but you can search the community for all three in the right column. In this case, I've started adding only two tags "2014 planning" and "marketing campaigns". You can click "Add" or drag and drop tags into the center column. You can also remove tags in the center, while in Edit mode.Note: The stream builder lets you include any combination of People, Places or Tags. You can also turn on email from this interface or in user preferences.
Once configured, click "Done" and your stream is saved. You can begin using it immediately. You can even "pin" it as your home view or even set it as your browser home page. This is a great way to start your day, if you use your stream to discover content and see what's going on across People, Places and Tags you follow. Either way, the stream lists the content you'd expect, using any of the tags you specified.Note that in the example below, both entries are coming from two different tags I am following. The discussion and the document listed are also in two different places—neither of which I am following.
Note: if you only want certain tags to appear in a stream, you may want to create more than one stream, since the more tags you add, the more will come into the stream. In other words the logic Jive uses is more of an "any match" versus having to include all of the tags you enter. This also lets you specify and find tune settings like email—you might want email notifications for some streams and not others.
Tags: A Two Way Street
Tags are a two way street now. You can use tags to create awareness around efforts and bring others, including experts, into discussions. Likewise, if you have an interest in a specific topic, you can follow it in a stream to see what's happening across the community and find ways to get involved. A few examples…
- You're in Marketing and working on a new campaign for lead-generation. As part of this concept, you'd like some early-stage feedback from people in your organization who know a lot about tablets, as well as the sales process. You're working on the campaign in a project within the Marketing group. Using the relevant tags, you can tag your documents, so that anyone following these topics will take notice and participate.
- You're in Engineering and have hundreds of different projects running at any given time. Each project represents a product-development effort involving different teams with varying degrees of overlap. To ensure Quality Testers who work on a specific component (used in different projects) are aware of impact to their team, you can use the component_x tag to notify them about important spec documents: All quality testers who need to know about these documents can follow that tag in a stream and even enable email notifications, so they can link directly to the conversations and documents they need.
- As a user in an external support community, you'd like to know about things like new_products, new_release, and contests around the community. You can simply create a custom stream to follow just those tags. You can even stay current on these using the Jive Mobile app, which features push notifications.
- You're working on a large initiative. The team is using a Jive group to collaborate but there is a lot of activity. Your stakeholders just want to know about major issues or get status reports. They can follow the tag project_x_status or project_x_alert to get this key information.
A Note About Tags In General
Tags are important part of any piece of content. Not only does this feature create more exposure by putting content into streams, tags themselves are metadata—information that describes your content. This can be important to the long term searchability and archival nature of your content. Encouraging users to tag their content (either inline or via the Tag bar) can significantly increase the ability for users to find it in the future. Following Tags in Streams is another way users can benefit and establishing some "house rules" for tagging can be enormously beneficial.
Origins and What's Next
This feature has been in the works for some time and we've been anxious to bring it to Jive. Many of our customers have asked (see here and here) and have shared their stories and use cases. Much discussion has happened over the past several months and has been informed by all of the feedback. One of the things we will be adding is tag following capabilities to comments and replies, whereas now it applies only to the original content itself. Tags are an important part of the Jive story, so expect more in the future!
When can I try it out?!
- Preview instance in a few weeks, https://preview-jive.jiveon.com/
- Cloud customers in mid-May
- Hosted/on-prem customers in the next major (not patch) release to hosted/on-prem