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We are excited to announce our Spring JiveX Cloud release! (And if you're interested, check out the sneak peek at our Spring Jive Cloud release, too.) This release brings new innovation to seamlessly connect and drive engagement across your external customer or partner community from any device. We focused this on evolving our mobile offerings, enhancing content sharing and discovery, and connections to other systems.  We are excited to share new capabilities!



What's New for your Community

JivePresentAndroid (1).png

Engage from Any Device

Jive has put mobile at the heart of our product strategy and continues to innovate for communities on the go including:


Jive Present Tablet App Now for JiveX - Jive Present is now available for external communities to deploy an interactive content app for your community that pushes (and pulls) content updates while sending important announcements.  For partner communities this means you can extend your brand and content into meetings your partners are having, while directing their conversation.  Also, you now have an engaging way to educate customers, launch products, and even target content specifically to prospects.  This release also includes an iPhone App, Web Experience, and much more (check out the Spring Jive Cloud release for more enhancements in this release.


Native Android app - This app coming at the end of the quarter will take all the rich community capabilities in the web app to find answers, view and participate in conversations, while also enabling people to create content.


Updated Native iOS app - Version 3.0.4 of Jive's native iOS Mobile app is already available in Apple's App Store. It leverages the rich capabilities of iOS 7 and Apple's underlying hardware - smooth transitions, photo/video upload, secure keychain, local storage, fast app-switching, and more.

Continued Design Evolution - We will continue to innovate the Jive user experience across devices with this release. For example, we are redesigning user hover cards, updating the global modal styles and the default table design in the Rich Text Editor, among other things – these small changes will incrementally move the app towards our longer-term vision for a cleaner look that puts what matters most in the spotlight. To see more of the enhancements to design, see Design Evolution in the Spring Cloud release.


Share and Discover Content, with Context

Creating, curating, finding, and sharing content within a community has become far easier.  With the Spring release you can:Share Content (1).png

Follow Topics - Today in Jive you can follow a group or person, however as we all know from tools like Twitter following topics of interest is an easy way to keep up on specific things happening across the community.  In this release you can easily follow topics of interested so that every time a piece of content, person or place is tagged, you stay in the know.  And, your users can immediately be notified how they like, in their streams or email inbox notifications. For more information about this handy feature, refer to Sneak Peek: Deep Dive for Following Tags in Streams.


Mark as “Reserved” - If there is a new knowledge article or training piece "in flight" information you can now mark content as "Reserved". Collaborate on and content out quicker, and let the community know it’s coming. To learn more, review the Sneak Peek: Deep Dive for Reserved Documents.


Share Securely - There are many times where you want to give access to a piece of content in a private group, however that member does not have access.  You can now bring in collaborators to work on specific content, without granting access to the entire group keeping the rest of the content and conversations secure, while sharing just certain items. For more information about this new capability you can take a look at Sneak Peek: Deep Dive for Non-member Content Editing


Connect and Secure the JiveX Platform

Twitter (1).png

This release we have made enhancements to the overall platform, integrations to other systems, and from a compliance perspective including:


Updated Twitter integration - Also available in the Jive StreamOnce module will be the ability to follow Twitter handles and lists, and further narrow down the results received by using hashtags. This will make it easier to narrow to specific types of Tweets for your community and collaboratively resolve issues customers may tweet about, for example.


Advanced Dropbox integration - With an additional purchase of our Jive StreamOnce module, you'll be able to connect a group in Jive to a folder in Dropbox, enhancing the Dropbox file storage system with the collaboration and actions that occur in Jive. Store files in Dropbox, comment and work on those files in Jive.   This will really come in handy when you need to collaborate on files with customers or distribute content to a partner that likes Dropbox.


Records Retention (now in cloud) - Sleep easy at night knowing all information is being exported to archival systems for legal and compliance reasons. Records Retention is available as a separate module.

Enhanced Disaster Recovery (coming in cloud) - All Jive clients instances today are recovered as soon as possible in the event of a disaster.  However, at the end of Q2 we will offer Enhanced Disaster Recovery services that include documented plans, recovery point and time objectives, as well as specific service level agreements (SLAs) if needed. Customers can chose the level of service that suits their requirements.


For more information, see the:

This post is to announce the availability of Jive This release features a critical security fix.  While we can't disclose the details of security vulnerabilities, we highly recommend upgrading to this version to secure your installation.

You can download from your purchases page.


Sharing Without Borders

Everyone knows how easy it is to work with social groups in Jive: Create a group, invite some people, and get work done. By design, every group member is a collaborator and can co-author documents with other members, which means everyone has access to the same documents, which is what makes it easy. However, sometimes there's a document that needs to be edited by someone who is not a member of the group, which leaves you with a few options:


  1. Ask the individual to join the group. This isn't a problem if it's an Open or Members Only group. There's nothing confidential about the rest of the documents in the group and anyone can participate.
  2. Move the document to another place. If you can't make this person a member, this is the only option if your document is in a Private group, but not ideal for group members who expect the documents to stay put.
  3. Duplicate the document. If you create a copy of the document, you now have two versions to manage! Not ideal.

So, this problem primarily happens in restricted (Private) groups, which are popular among teams who collaborate around documents that are constantly in flux: It could be an HR team that is working on next year's benefits program; or the marketing team, planning a campaign. In the marketing scenario, let's say you need to have your resident IT Manager review some copy to make sure it's "geek approved" or even better—get her ideas and bring them into the mix. If you don't want (or cannot) add them as a member, you're limited to the options I've described, until now…

In the Spring release, we're introducing "Non-member Content Editing". It's super easy to use, since it extends the Sharing feature that's already built into Jive Documents, Discussions and Uploaded Files. Sharing to a non-member will now grant them access to a specific piece of content. You can even share to multiple people at the same time. Other group members will see when that content is accessible to non-members, and see who has access.In short, all you have to do is click "Share" and enter the name of any community member. If they're not a member of the group, you'll have the option of bringing them in, or emailing a PDF. It's that simple!

Walkthrough & Screenshots


ScreenshotDescription (Step-by-step)
NMCE - Create Group.png

Group Settings


For Private groups, you can check the box to enable the feature, beneath Extended Visibility. If you change the group type, the box will be cleared, since this option only pertains to Private groups.

Non-member Content Editing is disabled by default for all Private groups. Only a group owner can change this setting.


Note: The check box does not appear if an administrator has disabled the feature. (See FAQ, below, for more information.)

NMCE - Share Modal.png

Share modal


When you click Share, at the right of any Document, Discussion, or Uploaded file, the "Share" modal dialog box appears. If you enter the name of a non-member, you'll have the option of granting access, as indicated in this screenshot. The recipient will receive a standard "share" notification in their inbox, which they can click to access the content. You can still choose to only send them a PDF of the content, as is the norm now, if you would like to do that instead of sharing full access.

NMCE - Banner.png

Visibility Banner


When content is shared to non-members, a banner will appear at the top. This is so members are aware they have an extended audience.

NMCE - Banner Menu (Revoke).png

People List Popover


You can click on the banner to reveal the "people outside of the group" who have access to the content, using a popover. Group members will also see a "Revoke access" link, to revoke an individual user's access to the document.

NMCE - Edit.png

NMCE - Reply.png

Visibility Cues


Another thing users will see are these visual cues, when they are editing or adding comments and replies. The "people outside this group" link will reveal the same user list popover as in the previous screenshot, though you cannot revoke access from here. This is simply a reminder that there's an extended audience, which may be important to members.


That's it. It's pretty simple in the sense that end-users really only see those last few interactions shown in the walkthrough. The key really is the fact that it's part of the "Share" flow that users are already familiar with. Once they enter the name of a person who is a non-member, they'll see the option to bring them into the document for collaboration.

Sharee vs. Group Member Permissions

Now, a non-member sharee (someone who receives a share from a Private group) has a few restrictions, summarized in this table, but in essence, they cannot do certain things you wouldn't want them to do like delete or move the document.

Sharee (Community Member)
Sharee Access
  • Sharees can open popover of sharees
  • Members can open popover of sharees
  • Authors can revoke
  • Follow
  • Share (as PDF)
  • Bookmark
  • Like
  • Follow
  • Share
  • Bookmark
  • Like
  • Edit
  • Manage versions
  • View as PDF
  • View feeds
  • Mark as Final
  • Mark as Official
  • Mark for Action
  • Mark as Success
  • Mark as Outdated
  • Mark as Reserved
  • Edit
  • Lock
  • Manage versions
  • Convert to Doc
  • Move
  • Delete
  • View as PDF
  • View feeds
  • Feature
  • Branch (discussion)
  • Mark as Final
  • Mark as Official
  • Mark for Action
  • Mark as Success
  • Mark as Outdated
  • Mark as Reserved


I've assembled a few common questions I've been asked about this feature, but please share any you have and I will update this list.

  1. If I don't want this feature to be used in my community, can I disable it?
    • Yes. In the Admin Console, in System > Settings, you can disable/enable the feature for the community.
    • If it's disabled, the option will not appear in Group Settings.
  2. Does this feature work with External (JiveX) communities?
    • Yes, although JiveX has an invitation-flow when sharing to non-community email addresses. See table of "Default Behaviors" below, for more detail.
  3. Does this feature work with Secret groups?
    • This feature is only support for Private groups. Secret groups are more restrictive and thus provide additional security and assurance that only members know about the existence of the group or that members can comment, reply, or edit the content. (Secret groups do provide the to share a PDF of the content only, via email.)
  4. What happens if a sharee eventually joins the group?
    • If a sharee joins the group, the shares are discarded.
    • Since they are now a member, they have access to all content and the same authorship rights as other members.
  5. Can content be shared to non-community members? In other words, can extended contributors gain access via Share?
    • No, this feature works separately from the Extended Contributors feature and only grants access to community members.
  6. Is this feature supported by the v3 API?
    • Why yes, of course!
  7. Does this feature work for Uploaded Files stored via the External Storage Framework?
    • No. Since external storage providers have their own schemes for managing access. Jive uses a single account to connect to a provider from the group, so we cannot manage permissions differently between members and non-members. If you have external storage configured (e.g. Box, SharePoint, etc.) for the group, the only sharing to non-members that is supported is sending a PDF.
  8. Is this feature available in Externally Accessible groups and can external contributors grant access to non-members?
    • Yes, it works with Private groups that are externally accessible. However, external contributors cannot share to non-members.
  9. Can any group member revoke access to certain non-members?
    • All co-authors can revoke access. By default, all group members are co-authors of the group's content.

Reference: Default Behaviors

SettingManifests InDefault, InternalDefault, Jivex
Global SettingAdmin ConsoleSystem → SettingsOn / enabledOn / enabled
Group Setting
  • Private groups only
Group: Manage menu → Settings → AboutOff / disabledOff / disabled
Share Options
  • When enabled in group
  • When share recipient is community member
Share modal
  1. Default to grant access
  2. Offer PDF
  1. Default to grant access
  2. Offer PDF
Share Options
  • When enabled in group
  • When share recipient is non-community email address
Share modal
  1. Default to invite
  2. Offer PDF
  1. Default to invite
  2. Offer PDF
Share Options
  • When disabled in group
  • When share recipient is non-community email address
Share modalSend as PDF
  1. Default to invite
  2. Offer PDF

Hey, Jive Customers! I'd like to share some of the UI improvements we made in the latest Cloud release, which is coming in a few short weeks. We made some big improvements to the visual style of the application, on top of a bunch of new features, and we're very excited to get the Spring Cloud release in everyone's hands!








A more modern style


For nearly a year now the Design team has been working to redesign the platform, which has visual design roots dating back four years ago. Our aim is to evolve the platform to a more modern, clean and light style. We're establishing a design direction where the focus of a page is on the purpose of that page, and trimming back any unnecessary visual elements that otherwise detract from that page's purpose.


With that in mind, and with longer term goals that we'll continue to roll out in future releases, we took a big pass at this new style across the application in the Spring release.


The common patterns you'll see in all of the screenshots below for the updated visual style include:


  • Removal of extraneous borders, shadows, gradients, etc
  • Adding round avatar support to the Theming Tool (the default theme has them applied for new instances)
  • Removal of black/dark borders to menus, dialogs, etc.
  • Subtle adjustments to element spacing to increase legibility & scanability






Show and tell


Below are some examples of this new style you'll see starting in a few weeks when we roll out the Spring cloud update. Included are current screenshots for comparison and posterity. It's also worth mentioning that we tested the new visual style out with some of our customers' themes and they just work a lot better, out of the box.






Here we removed extraneous borders, gradients, and even icons so the emphasis and focus on the stream itself, while still retaining all the features that the stream has today.









Example of the Content browser (list mode). Again, we streamlined a lot of the visual elements and reduced clutter.









Similar to Content above, but showing the card mode.







Content (Document)


In order to keep the emphasis of content items on the content itself, elements in the right column were dialed back and made more consistent. This helps to really focus the eye on the Document. Also in the screenshot is a new feature we added for content authors, new 'Alerts' (Success, Information, Warning, Danger) and 'Flags' (New, Updated).







Groups & Spaces (aka Places).


Here we tightened up the header and navigation spacing and alignment, but we also laid the foundation for some major functionality which we're going to continue to work on in the Fall and Winter releases: Pages.


Pages are the new "Overview" (widget-based) page we've had for many years, based instead on our Tile technology. Why are Tiles better than widgets? First, they can be developed by you (or your developers) to tap into other applications your businesses already use, can be installed at any time independent from Cloud release cycles, and because they separate the data from the presentation they're upgrade safe.


This feature is currently beta and will not be enabled by default in the Spring release, but can be enabled in the admin console if you'd like to check it out.










Similar to Place headers above, some adjustments to the Profile to align with the overall update to the new visual style.







Menus, Dialogs, and content creation.


We've removed the heavy black borders around our menus and dialogs. These seemingly small adjustments change the overall tone and mood of the application, even if it goes mostly unnoticed.




There's a new feature to point out for the user 'hover card' tool tip: The profile data is now configurable!



Also, in the text editor we've improved the default color palettes and table styles so the user-created content looks better.








Other new features in the Spring Cloud release


There are a few other features that we added as well, which I won't get into detail here other than to show in brief here as they relate to the overall visual redesign.




'In Progress' action


A new content action was created to help alleviate update conflicts with Uploaded Files, allowing a user to mark their uploaded spreadsheet as "In Progress" to let other users know to not upload / overwrite the file. It prompts other users on Edit to confirm they want to take control and edit the Uploaded File.







Non-member content editing


When enabled on a private Group, users can invite other non-member users via the Share function to participate on content w/o becoming a full member of the private Group (example use case: an ongoing discussion in a private project, and suddenly you realize you need to bring in someone from another team into the conversation). When a non-member is added, a banner appears to group members so they know that the content is visible to non-members.







Follow Tags in your Custom Streams!


And last (but not least) we've added support to follow Tags in your Custom Streams! It's no longer just about who and where you're interested in following, but what!











That's a lot, yeah? Well, we've got more goodness coming throughout the rest of this year (and beyond), so stay tuned. We're sure this is going to make a positive impact on our customers and all of our users. Even the subtle adjustments can make a big impact on the overall impression of the product, and we're really excited.


Hope you've all enjoyed the peek at the visual update coming in the Spring Cloud release!





As we have announced previously (here and here) Jive and SAP are discontinuing the Business Objects On Demand product that Jive previously sold. We have been in a non-renewal period for about a year and a half and typically someone from Jive has spoken to you directly about this. We will be disabling access to all accounts on June 30, 2014.


This announcement is to simply serve as a reminder and as a call out for anyone we may have somehow missed in the process. If you are still leveraging the Business Objects product, we are eager to discuss alternatives and make sure that this shut down is a smooth transition for all involved.


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Hey, I need to work on that… I'll let you know when I'm done!

One of the benefits of collaborative documents in Jive, is that users can make changes any time they want. Users need to be able to respond to each other and share ideas in real time and that means the system they use needs to help them connect with one another, throughout the process. In short, it needs to answer questions: Who's working on this now? Are they finished? Can you let me know when you're done? Can you make this one change? This can be especially tricky with Uploaded Files like presentations, contracts and long-form documents that have many contributors, all of whom need to work in a separate application, with downloaded copies. Think about those little changes, too… It's simply easier to ask the person who has the document to "swap slides 4 and 7" than lock users out for lengthy periods.


We've worked hard to find an answer that encourages the right level of communication and teamwork and in the Spring release, we'll introduce the first version of a better way… Reserved Documents!

Reserved documents are the Jive alternative to complex document workflows—it's simple, social, and stays out of your way, unless you need it.


Cool. How do I reserve a document?

Every Uploaded File and Document now features a "Mark as Reserved" action. When users click it, the document is reserved and two things will happen:

  1. Anyone following the document or place where it resides will get a Jive Inbox notification (and email, if they have it enabled). When a document is reserved, all collaborators know instantly who reserved it and when.
  2. A "Reserved" badge is placed on the document. Anyone viewing the document will see the badge, along with the name of the person who reserved it.

Now, what happens if a user tries to edit a reserved document? They'll see a prominent message at the top, indicating that someone else has reserved it and warning them that the other user might still be working on it. Also, when changes are published to a document, the reservation is removed. (Note that anyone who's contributed or following the document is notified of the edit—this is previous functionality.)

So, imagine someone has uploaded some financial data in Microsoft Excel format, in a group for Financial Reports. Six different people need to add their details to this spreadsheet. The first person, John, comes along and reserves the document. The rest of the group now knows John's working on a copy of the document and once he's done, they're notified. Next, Mary reserves the document. But what if John forgot to add a small detail? No problem: John can easily tell who's reserved it. Rather than wonder who might be working next or risk overwriting Mary's work, John can have a direct conversation with Mary… they can discuss it:

  • Perhaps Mary hasn't even started her changes. John can just upload his changes—he can even cancel Mary's reservation (using "unmark") if he needs to. (Remember, he's not locked-out!)
  • Maybe Mary and John agree to meet independently to discuss the figures in the spreadsheet or start a Discussion in Jive.
  • Mary could even agree to add John's change, if it's small enough, saving them both time. That's teamwork!

In an external community, this works pretty much the same, but an additional use case becomes evident. Putting a reservation on a document is essentially politely asking others not to make changes. This can be useful for a document that's essentially finished, but it's important to indicate that you're the current owner. People know they should contact you, before making a change. (And you'll know if they do.)

Walk Through


Screen ShotNotes

Actions bar "Mark as Reserved" link


Users can click this to mark any Uploaded File or Document


Document with Reserved badging


Uploaded file, displaying "Reserved" badge


Reserved badge detail


Users can easily see who reserved the document and when.

Users can cancel their reservation by clicking "Unmark".


Unmark confirmation


If a user cancels a reservation, this message appears.


Edit warning message


If a user attempts to edit a reserved document, they'll see a prominent warning, at the top.


Inbox notifications


In addition to notifications for Edit, users will now see a notification when document has been reserved.

A few notes:

  • When a document is reserved, it's not "locked", so any co-author can publish changes, or upload a new version, if they need to. (They'll know if there's a potential to overwrite someone's changes.)
  • Reserved documents cannot be marked as Final, Official or Outdated. Doing so will will cancel the reservation.
  • You can filter content to find reserved documents, too.


What's next?

This new capability is actually a Jive Structured Outcome. That means it builds on some capabilities already in place, within Jive, but takes it a step further. We'll continue to watch how people use this and other Structured Outcomes to add improvements over time.

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