Skip navigation

Already registered in AureaWorks? Watch the video now: Webinar Recording: An Insider's Update on Aurea's CX Platform Solutions | For Customers

 

Not registered yet in AureaWorks - Aurea's customer community – but want immediate access to webinar recordings and other great content? It's free! Sign up here.

 



In the webinar you can hear how CX Platform is evolving to serve you even more effectively, including:

 

The future of API-based integration and managing microservices

 

How Aurea's new Enterprise offering enables better performance, cloud deployments and automated monitoring

 

How to leverage Aurea's cloud solutions to simplify and reduce costs while maximizing your integration capabilities

 

 

 



To leave a comment, ask a question or subscribe to updates, make sure you register or log in.

Hello Customer Experience Platform community!

As you know, the GDPR for European customers comes into effect on May 25th, 2018 with regulations around data privacy requirements to protect your personal data. At Aurea, data protection is of critical importance so we are committed not only to our own compliance, but also helping our customers address the GDPR requirements that are relevant to our products and services.

To stay on top of Aurea communications regarding GDPR, CXP customers should follow the Aurea and GDPR Compliance space (Partners, please follow Aurea and GDPR Compliance - Partners).  If you are unsure how to follow a place, please see How to Follow Places in AureaWorks.

Just looking for the GDPR white paper for CXP customers? You can find them here:


Please do not ask questions regarding GDPR on this blog. If you have GDPR questions, please reach out to your Account Manager.

Happy New Year! Thank you for joining us here in AureaWorks, I'm looking forward to our continued conversation about the CX Platform products.

 

CX Platform was Aurea's first acquisition, and the basis upon which we founded the company. Today more than ever, these products and the customers who use them continue to inform our viewpoint on how we can grow our business through delivering exceptional customer experiences and expanding the capabilities of the products that we acquire. I'm excited about the progress that we've made and am even more excited about future.

 

Here are some key milestones that we’ve achieved:

  • We developed a Platinum Support offering for premium support that specifically addresses the needs of the vast majority of our customers, including  24/7 support, managed upgrades, architecture reviews, and dedicated resources to manage issues and keep customers apprised of progress and adherence to SLAs., which combines the strengths of our products into a unified platform. With the Enterprise Edition we focus on delivering new capabilities that meet current and future needs for integration technologies in a rapidly changing and increasingly digital economy.
  • We have created the CX Platform Enterprise Edition, which combines the strengths of our products into a unified platform. With the Enterprise Edition we focus on delivering new capabilities that meet current and future needs for integration technologies in a rapidly changing and increasingly digital economy.

We also know that there have been some challenges along the way and we continue to work hard to identify these and make course corrections.

  • We’ve spent considerable time working on making our support model both responsive and tailored to address the kinds of questions and issues that our diverse set of customers may have.
  • We have made great strides on our goal of “drop-in replacement” upgrades to eliminate the difficulty of taking advantage of the latest release without the major hurdle associated with migrations.
  • We plan to leverage this community to provide far more transparency and opportunities for input in the roadmap and release schedule.

 

Stayed tuned for the next installment of my blog where I begin to address the roadmap for CX Platform going into 2018.

 

I welcome any questions or comments you have about your CX Platform experience, feel free to engage in the conversation!

 

Curt

We are excited to announce the new release of Aurea CX Monitor - formerly Actional - release 2017 R4.  Available now, CX Monitor 2017 R4 addresses improvements and resolves issues for both Standard and Enterprise Editions:

 

  • Enhanced big data features for Enterprise Edition - we’ve enhanced the new, previously released big data features that allow you to capture massive amounts of event monitoring data; these high volume streaming data components are the same as those used by companies like Facebook, Netflix, and Twitter.
  • Issue Resolutions - we’ve  resolved issues for Standard and Enterprise Editions across CX Monitor.

 

To access and install the latest version of CX Monitor today, visit the product library in the Aurea Support Portal.

 

Log-in to the Aurea Support Portal Resource Center for all product documentation and release notes

We are excited to announce the new release of Aurea CX Messenger - formerly Sonic- release 2017 R4.  Available now, CX Messenger 2017 R4 addresses improvements and resolves issues for both Standard and Enterprise Editions:

 

  • Storing Discardable Messages - we’ve made changes to allow discardable messages to be stored in the topic database when flow to disk occurs.
  • Analytics Offloader Maven Archetype - we’ve created a new Analytics Offloader Maven Archetype to enable easy creation of the offloader plugin with Maven.
  • Issue Resolutions -  we’ve  resolved issues for Standard and Enterprise Editions across CX Messenger.

 

To access and install the latest version of CX Messenger today, visit the product library in the Aurea Support Portal.

 

Log-in to the Aurea Support Portal Resource Center for all product documentation and release notes

We are excited to announce the new release of Aurea CX Process - formerly Savvion - release 2017 R4.  Available now, CX Process 2017 R4 addresses improvements and resolves issues for both Standard and Enterprise Editions:

 

  • Additional Supported Platforms, for Standard and Enterprise Editions - we’ve updated and added several additional supported platforms for Browsers, Operating Systems, and databases.
  • Issue Resolutions -  we’ve resolved issues for Standard and Enterprise Editions across various CX Process modules including, BPM, Archiver, BizLogic, BizPulse, BizSolo, and more.

 

To access and install the latest version of CX Process today, visit the product library in the Aurea Support Portal.

 

Log-in to the Aurea Support Portal Resource Center for all product documentation and release notes.

Welcome to AureaWorks, we are so excited to have you!

 

Let me introduce myself, I'm the Senior Community Manager here along with Sarah O'Meara. If you have any questions about how this place works and where to find things, feel free to ask.

 

We'd love it if you could introduce yourselves in the comments below. Feel free to share:

 

  • Your name and company (optional)
  • What's your favorite thing about the Aurea products you use
  • What you hope to get out of this community

 

We look forward to getting to know you!

I’d like to take a moment to introduce Aurea customers to our new CX Platform community on AureaWorks, our Customer Engagement Community powered by our latest acquisition, Jive.

 

This is a community for customers that are leveraging CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion), and other platforms products such as DXSI and Intermediary.  It’s also a place for all of Aurea’s customers to learn and understand how they can leverage our world-class CX (Customer Experience) Platform products to enable better customer experiences in their business.

 

We've created this community as a place where Aurea can exchange information with our customers, collect feedback, build and share a comprehensive knowledgebase on the products, and connect you with experts across our organization and the customer base at large. 

 

I’m excited about the future of our CX Platform and encourage all of you to leverage this place as a means of learning and providing input and feedback to tailor this community to meet your needs.  It will also become a way to connect with your peers and to learn how to share information on the best ways to achieve success.  I look forward to robust conversations and the opportunity to extend our reach to a broader audience.

 

Welcome to the AureaWorks community!

 

Curt

Make sure to follow Customer Experience Platform (CXP) Community to your inbox and check back in for community updates! Not sure how to follow? Find out here: How to Follow Places in AureaWorks. Prefer to get updates to your email inbox? Find out how to change your email notifications here: Set-Up Email Notifications and Preferences.