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Happy New Year! Thank you for joining us here in AureaWorks, I'm looking forward to our continued conversation about the CX Platform products.

 

CX Platform was Aurea's first acquisition, and the basis upon which we founded the company. Today more than ever, these products and the customers who use them continue to inform our viewpoint on how we can grow our business through delivering exceptional customer experiences and expanding the capabilities of the products that we acquire. I'm excited about the progress that we've made and am even more excited about future.

 

Here are some key milestones that we’ve achieved:

  • We developed a Platinum Support offering for premium support that specifically addresses the needs of the vast majority of our customers, including  24/7 support, managed upgrades, architecture reviews, and dedicated resources to manage issues and keep customers apprised of progress and adherence to SLAs., which combines the strengths of our products into a unified platform. With the Enterprise Edition we focus on delivering new capabilities that meet current and future needs for integration technologies in a rapidly changing and increasingly digital economy.
  • We have created the CX Platform Enterprise Edition, which combines the strengths of our products into a unified platform. With the Enterprise Edition we focus on delivering new capabilities that meet current and future needs for integration technologies in a rapidly changing and increasingly digital economy.

We also know that there have been some challenges along the way and we continue to work hard to identify these and make course corrections.

  • We’ve spent considerable time working on making our support model both responsive and tailored to address the kinds of questions and issues that our diverse set of customers may have.
  • We have made great strides on our goal of “drop-in replacement” upgrades to eliminate the difficulty of taking advantage of the latest release without the major hurdle associated with migrations.
  • We plan to leverage this community to provide far more transparency and opportunities for input in the roadmap and release schedule.

 

Stayed tuned for the next installment of my blog where I begin to address the roadmap for CX Platform going into 2018.

 

I welcome any questions or comments you have about your CX Platform experience, feel free to engage in the conversation!

 

Curt

We are excited to announce the new release of Aurea CX Monitor - formerly Actional - release 2017 R4.  Available now, CX Monitor 2017 R4 addresses improvements and resolves issues for both Standard and Enterprise Editions:

 

  • Enhanced big data features for Enterprise Edition - we’ve enhanced the new, previously released big data features that allow you to capture massive amounts of event monitoring data; these high volume streaming data components are the same as those used by companies like Facebook, Netflix, and Twitter.
  • Issue Resolutions - we’ve  resolved issues for Standard and Enterprise Editions across CX Monitor.

 

To access and install the latest version of CX Monitor today, visit the product library in the Aurea Support Portal.

 

Log-in to the Aurea Support Portal Resource Center for all product documentation and release notes

We are excited to announce the new release of Aurea CX Messenger - formerly Sonic- release 2017 R4.  Available now, CX Messenger 2017 R4 addresses improvements and resolves issues for both Standard and Enterprise Editions:

 

  • Storing Discardable Messages - we’ve made changes to allow discardable messages to be stored in the topic database when flow to disk occurs.
  • Analytics Offloader Maven Archetype - we’ve created a new Analytics Offloader Maven Archetype to enable easy creation of the offloader plugin with Maven.
  • Issue Resolutions -  we’ve  resolved issues for Standard and Enterprise Editions across CX Messenger.

 

To access and install the latest version of CX Messenger today, visit the product library in the Aurea Support Portal.

 

Log-in to the Aurea Support Portal Resource Center for all product documentation and release notes

We are excited to announce the new release of Aurea CX Process - formerly Savvion - release 2017 R4.  Available now, CX Process 2017 R4 addresses improvements and resolves issues for both Standard and Enterprise Editions:

 

  • Additional Supported Platforms, for Standard and Enterprise Editions - we’ve updated and added several additional supported platforms for Browsers, Operating Systems, and databases.
  • Issue Resolutions -  we’ve resolved issues for Standard and Enterprise Editions across various CX Process modules including, BPM, Archiver, BizLogic, BizPulse, BizSolo, and more.

 

To access and install the latest version of CX Process today, visit the product library in the Aurea Support Portal.

 

Log-in to the Aurea Support Portal Resource Center for all product documentation and release notes.