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Happy New Year! Thank you for joining us here in AureaWorks, I'm looking forward to our continued conversation about the CX Platform products.

 

CX Platform was Aurea's first acquisition, and the basis upon which we founded the company. Today more than ever, these products and the customers who use them continue to inform our viewpoint on how we can grow our business through delivering exceptional customer experiences and expanding the capabilities of the products that we acquire. I'm excited about the progress that we've made and am even more excited about future.

 

Here are some key milestones that we’ve achieved:

  • We developed a Platinum Support offering for premium support that specifically addresses the needs of the vast majority of our customers, including  24/7 support, managed upgrades, architecture reviews, and dedicated resources to manage issues and keep customers apprised of progress and adherence to SLAs., which combines the strengths of our products into a unified platform. With the Enterprise Edition we focus on delivering new capabilities that meet current and future needs for integration technologies in a rapidly changing and increasingly digital economy.
  • We have created the CX Platform Enterprise Edition, which combines the strengths of our products into a unified platform. With the Enterprise Edition we focus on delivering new capabilities that meet current and future needs for integration technologies in a rapidly changing and increasingly digital economy.

We also know that there have been some challenges along the way and we continue to work hard to identify these and make course corrections.

  • We’ve spent considerable time working on making our support model both responsive and tailored to address the kinds of questions and issues that our diverse set of customers may have.
  • We have made great strides on our goal of “drop-in replacement” upgrades to eliminate the difficulty of taking advantage of the latest release without the major hurdle associated with migrations.
  • We plan to leverage this community to provide far more transparency and opportunities for input in the roadmap and release schedule.

 

Stayed tuned for the next installment of my blog where I begin to address the roadmap for CX Platform going into 2018.

 

I welcome any questions or comments you have about your CX Platform experience, feel free to engage in the conversation!

 

Curt

I’d like to take a moment to introduce Aurea customers to our new CX Platform community on AureaWorks, our Customer Engagement Community powered by our latest acquisition, Jive.

 

This is a community for customers that are leveraging CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion), and other platforms products such as DXSI and Intermediary.  It’s also a place for all of Aurea’s customers to learn and understand how they can leverage our world-class CX (Customer Experience) Platform products to enable better customer experiences in their business.

 

We've created this community as a place where Aurea can exchange information with our customers, collect feedback, build and share a comprehensive knowledgebase on the products, and connect you with experts across our organization and the customer base at large. 

 

I’m excited about the future of our CX Platform and encourage all of you to leverage this place as a means of learning and providing input and feedback to tailor this community to meet your needs.  It will also become a way to connect with your peers and to learn how to share information on the best ways to achieve success.  I look forward to robust conversations and the opportunity to extend our reach to a broader audience.

 

Welcome to the AureaWorks community!

 

Curt

Make sure to follow Customer Experience Platform (CXP) Community to your inbox and check back in for community updates! Not sure how to follow? Find out here: How to Follow Places in AureaWorks. Prefer to get updates to your email inbox? Find out how to change your email notifications here: Set-Up Email Notifications and Preferences.