• Webinar Recording: An Insider Update on Aurea's CX Platform Solutions

    Already registered in AureaWorks? Watch the video now: Webinar Recording: An Insider's Update on Aurea's CX Platform Solutions | For Customers   Not registered yet in AureaWorks - Aurea's customer community ̵...
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  • Announcing the First-Ever Aurea Experience 18 Conference – Register Today

    Over the past year we have talked with so many of you and listened to the advice on the direction we should take our user conferences moving forward.  It's with this input that we're excited to share that JiveWor...
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  • 2018 Aurea Platinum Support FAQ

    2018 Aurea Platinum Support Updates FAQ What is new in Aurea Platinum Support for 2018? Do current Aurea Platinum customers have to do anything to get these new services? Have any services been eliminated? ...
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  • Support Comparison: Standard vs. Platinum for On-Prem Customers

    Additional Platinum resources for On-Prem customers: Platinum Support Overview for On-Premise Customers Platinum Support Guide for On-Premise Customers
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  • Support Comparison: Standard vs. Platinum for Cloud Customers

    Additional Platinum resources for Cloud customers: Platinum Support Overview for Cloud Customers Platinum Support Guide for Cloud Customers
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  • Prime Implementation Bundle

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  • Overview of Aurea Products Available with Prime

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  • About Aurea Prime

    Also available in French and German, just let us know!
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  • Platinum Support Overview for Cloud Customers

    Are you an On-Premise customer? Check out Platinum Support for On-Premise customers here: Platinum Overview for On-Premise Customers   Looking for more details? Check out our Platinum Support Guide for Cloud cus...
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  • Platinum Support Overview for On-Premise Customers

    Are you a Cloud customer? Check out Platinum Support for Cloud customers here: Platinum Support Overview for Cloud Customers   Looking for more details? Check out our Platinum Support Guide for On-Premise custom...
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  • Connector Essentials Propack Overview for CX Messenger and CX Monitor

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  • CXP Customers: Looking for GDPR Whitepapers? Follow the New GDPR Space!

    Hello Customer Experience Platform community! As you know, the GDPR for European customers comes into effect on May 25th, 2018 with regulations around data privacy requirements to protect your personal data. At Aurea...
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  • Lyris and GDPR in Europe

    Hello Togehter,   our customer are using/planning to use Lyris in their project. Actual I understood, that the servers are located in the US. Now I would like to aks how to handle the GDPR with lyris and when t...
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  • Welcome to the CX Platform Community in AureaWorks

    I’d like to take a moment to introduce Aurea customers to our new CX Platform community on AureaWorks, our Customer Engagement Community powered by our latest acquisition, Jive.   This is a community for cu...
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  • CX Customers: Why try Jive? See the results at two top companies!

    How valuable is a highly-engaged workforce? Companies with increased employee engagement enjoy up to 18% more revenue per employee, and are 21% more productive. To get there, top companies like Verizon and Thomson Re...
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  • CX Platform Milestones and Challenges

    Happy New Year! Thank you for joining us here in AureaWorks, I'm looking forward to our continued conversation about the CX Platform products.   CX Platform was Aurea's first acquisition, and the basis upon which...
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  • New Release: CX Monitor 2017 R4 is now available

    We are excited to announce the new release of Aurea CX Monitor - formerly Actional - release 2017 R4.  Available now, CX Monitor 2017 R4 addresses improvements and resolves issues for both Standard and Enterprise...
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  • New Release: CX Messenger 2017 R4 is now available

    We are excited to announce the new release of Aurea CX Messenger - formerly Sonic- release 2017 R4.  Available now, CX Messenger 2017 R4 addresses improvements and resolves issues for both Standard and Enterprise...
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  • New Release:  CX Process 2017 R4 is now available

    We are excited to announce the new release of Aurea CX Process - formerly Savvion - release 2017 R4.  Available now, CX Process 2017 R4 addresses improvements and resolves issues for both Standard and Enterprise ...
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  • CX Platform: Case Study Freedom Mortgage 2018

    In less than a decade, Freedom Mortgage has grown from a regional lender to one of the top mortgage companies in the nation — and it is still growing. Behind the growth, is a powerful strategy.   To read a...
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