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Hi, I would like to ask the community what is their experience with working with CRM.WebService module and also I have few questions for more advance users. 1. Whether is it possible to pass the parameters to query services ? 2. Is it possible to assign the name to the parameter that is passed to the query ? 3. In case of query services, can… (Show more)
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Hi, We would like to implement a SLA process for Tickets in ACRM. This process should take few informations / requirements into consideration: 1. SLA process actors: - Service Provider - Active user (REP) in ACRM - Customer - Company or person in company that has been registered in ACRM 2. Customer does not have access to ACRM 3. Customer… (Show more)
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To our Valued Customers:   With the introduction of our new beta release, CRM.Client for Android, we have made changes to our support portal. When a ticket is submitted, you will now be required to indicate your operating system (Android, iOS, or Windows). This change will enable us to track and correct any issues you may encounter with… (Show more)
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I got the following question from a customer. Microsoft announced the End of support for Basic Authentication access to Exchange Online API’s for Office 365 customers. The Customer is using the Connector SE with Exchange Online 365. What are the possibilities to authenticate without Basic Authentication? I read about a feature request for OAuth… (Show more)
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Hi, We are thinking about using CRM action called QueryReport as an alternative for CRM.Launcher in some cases . This function is basically transforming executed query results written to XML using XSLT file and generates PDF file. The only thing is that PDF file is not connected to the record in CRM as in case of CRM.Launcher. Please tell… (Show more)
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Dear Community members,   I have a CRM problem to solve on Update 7 version and I would like to ask for your help. I exported the right configuration data from the right module to xml. Separated the file with MsExcel to check content. I worked properly, but I got stuck. I am not able to decode the header of the table. Do you have any idea where… (Show more)
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You’ve probably heard about Aurea Predictive CRM, but you may still be wondering what it is, what it does, and whether you need it or not.   To better explain Predictive CRM, we created a video, that shows you how it works and how much more efficient your sales teams can be.  Predictive CRM lets your team close deals faster, improves lead quality,… (Show more)
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In the developer document CRM.Web_DeveloperGuide_v11.11.pdf  Chapter 4 - Creating Custom Channels is a Note: Note: Previous versions of Aurea CRM Web provided another approach for integrating custom. This approach involved the creation of a custom channel factory. Due to the fact that Aurea CRM Web supports only one channel factory, a race… (Show more)
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We are excited to announce the Aurea Customer Relationship Manager v11.11.0, CRM.Pad v4.15.0 & CRM.Client v3.0.0 Quality Release now available. This release provides new features, improved quality, stability and enhanced speed across the entire platform.   Customer Relationship Manager v11.11.0 New Features Improved time to create new DB with… (Show more)
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