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For the English recording, please see: Webinar Recording: An Insider's Update on Aurea CRM Solutions [EN]

 

Already registered in AureaWorks? Watch the video now: Webinar: Aurea 2018 Ein Insider-Einblick auf die Aurea CRM Lösungen | For Customers [DE]

 

Not registered yet in AureaWorks - Aurea's customer community – but want immediate access to webinar recordings and other great content? It's free! Sign up here.

 

 

Jetzt Webinar ansehen für folgende wichtige Updates. Wir teilen:

 

Was kommt als nächstes: Wie bildet ACRM die neuesten Industrie-Trends ab und welche Erweiterungen werden geliefert

 

EU-DSGVO compliance: Sowohl in cloud- wie auch in OnPrem-Deployments. Zusätzliche, neue compliance-zentrierte Support-Leistungen

 

Produkt Innovation: Eine aufregende Produkt-Roadmap mit Qualitätsverbesserungen und vor allem, mit neuen Funktionalitäten,

wie etwa umfassende Erweiterungen der Suchmöglichkeiten, mobile Lösungen, Integration, Lead Nurturing, Account Insights, Team Zusammenarbeit und Workgraph Beziehungsnetzwerke

 

Erweiterter Support: Neue an Ausbildungs-/Trainingsmöglichkeiten, einschließlich der neuen Aurea Works community

 

 

 

 



To leave a comment, ask a question or subscribe to updates, make sure you register or log in.

For the German recording, please see: Webinar: Aurea 2018 Ein Insider-Einblick auf die Aurea CRM Lösungen [DE]

 

Already registered in AureaWorks? Watch the video now: Webinar Recording: An Insider's Update on Aurea CRM Solutions [EN]

 

Not registered yet in AureaWorks - Aurea's customer community – but want immediate access to webinar recordings and other great content? It's free! Sign up here.

 

 

Watch the CRM webinar recording and learn:

 

What’s Next: How ACRM delivers on the latest industry trends and advancements

 

GDPR compliance: Both in the cloud and on-prem, plus new compliance-focused support services

 

Product Innovation: An exciting product roadmap including quality improvements and new features like dramatic search capability improvements

delivered by semantic search, mobility, integration, lead nurturing, account insights, team collaboration and Workgraph relationships

 

Enhanced Support: The latest in education opportunities, including the new AureaWorks community

 

New Services: Updated packages offering SAP connectors, Data Quality, Account Insights and more

 

 

 



To leave a comment, ask a question or subscribe to updates, make sure you register or log in.
 

 

We are excited to announce new updates to Platinum Support for 2018. There will be several major improvements - as well as some changes that will make Platinum Support easier for your customers to use and understand.

 

The key changes and improvements we have made include:

 

  1. Cloud and On-Premise versions - we’ve created two different Platinum support versions, based on your deployment model. Both versions include all of the enhanced support you expect from Platinum Support, like 24x7 support, access to dedicated customer success representatives, our best SLAs and more; and, now you can take advantage of deployment-specific benefits through Platinum, like managed upgrades for On-Premise, or Cloud Utilization Audits for Cloud.
  2. Dedicated Customer Success Desk - we’ve revamped our premiere customer support approach to deliver a dedicated customer success desk. When you call our 24x7 VIP phone hotline (available only to Platinum customers), you’ll now tap into a dedicated pool of success associates fully trained to respond to your support issues quickly and comprehensively.
  3. New Platinum Capabilities - we’ve added new Platinum benefits to make Platinum even better. New additions include:  preferred access to hotfixes and updates outside major release cycles, cloud utilization audits that alert you to risk of rogue traffic across applications, a revamped customer service desk, new product-specific GDPR Protect services, and more.

 

Current Platinum Support customers automatically have access to these improvements - and lose no benefits as a result of the creation of two versions based on product deployment model.

 

For more details on our deployment model  specific services please refer to Platinum Support Guide for Cloud Customers   Platinum Support Guide for On-Premise Customers 

 

If you have any questions, please contact Aurea Support or your account manager for more information.