• Bizlogic Adapters and Real Time Issues

    Users familiar with business process flow and terms of BPMN could relate what performer are meant for in a process. It can be users, queues, group, system(external system), adapters. Adapters are one of the most widel...
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  • Help! Our messaging system is stuck

    This is really something we hear regularly in Aurea Support and in most cases flow control is the cause. Many customers heard about flow control, but most are not fully aware about the details. Some even consider it...
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    last modified by stefan.fritz
  • Monitoring and Root Cause Analysis

    I ended my previous blog post with the question: “Why is the consumer application not fast enough?“ This is a very common question. The root cause of slowness or increased response time is often not very ...
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    last modified by stefan.fritz
  • Aurea® Customer Experience Platform 2019.1 Release - available now!

    We are excited to announce the  Aurea Customer Experience Platform 2019.1 release is now available. This release provides improved quality, stability and enhanced speed.   CX Messenger Improved performance,...
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    created by Jiri De Jagere
  • Evolving Middleware for the Future

    In an always-connected world, business needs to integrate a complex network of systems and applications to keep pace with their customer expectations.  These expectations continue to drive the surge of “big...
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    created by Mark Hall
  • 2019 Annual Report: A Look Back and What’s Ahead

    2018 marked the first in our six year history where we did not expand through acquisition.  This was an intentional decision; coming off of our biggest acquisition year ever – highlighted by the July, 2017 ...
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    created by Lauren Vescera
  • Meet the New Aurea Support Portal: 6 Can’t-Miss Features

    As an Aurea customer, hopefully you have experienced Aurea’s new Customer Support Portal. The Portal offers an exciting and content-rich way to get your questions answered, share ideas with other users, and lear...
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    created by triciawashington
  • What's New with the Aurea Unlimited Software Library

    As you know, we started rolling out Aurea Unlimited late last year as part of our mission to reinvent enterprise software with the industry’s first unlimited software library. Today we took this new business mod...
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  • Discover Unlimited Possibilities with Aurea (Official Webinar Recording)

    Discover Unlimited Possibilities with Aurea Webinar Recording (Webinar Recording)     February 5, 2019 at 11:00AM CST    What if enterprise software worked like Netflix: instead of one-off purchase...
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  • Whate is the best practice for creating fault-tolerant domain manager docker images?

    Hi all,   The solution that comes first to me is   1) start docker container hosting primary domain manager (this will be required to build backup container image, it will also be modified during the backu...
  • Access Restricted to certain sections of the community

    Dear Community Managers,   I notice that the sections which are quite critical for accessing information are not accessible. Please do make these available.   Also, the training modules lead to sub module...
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    last modified by dileepaathresh
  • Is it possible to use JSON Web Tokens (JWT) in CX Messenger??

    Is it possible to use JSON Web Tokens (JWT) in CX Messenger??
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    last modified by j.hendriks@caesar.nl
  • Announcing the First-Ever Aurea Experience 18 Conference – Register Today

    Over the past year we have talked with so many of you and listened to the advice on the direction we should take our user conferences moving forward.  It's with this input that we're excited to share that JiveWor...
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    created by Sarah O'Meara
  • 2018 Aurea Platinum Support FAQ

    2018 Aurea Platinum Support Updates FAQ What is new in Aurea Platinum Support for 2018? Do current Aurea Platinum customers have to do anything to get these new services? Have any services been eliminated? ...
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  • Support Comparison: Standard vs. Platinum for On-Prem Customers

    Additional Platinum resources for On-Prem customers: Platinum Support Overview for On-Premise Customers Platinum Support Guide for On-Premise Customers
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    created by Sarah O'Meara
  • Support Comparison: Standard vs. Platinum for Cloud Customers

    Additional Platinum resources for Cloud customers: Platinum Support Overview for Cloud Customers Platinum Support Guide for Cloud Customers
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    created by Sarah O'Meara
  • Connector Essentials Propack Overview for CX Messenger and CX Monitor

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  • CXP Customers: Looking for GDPR Whitepapers? Follow the New GDPR Space!

    Hello Customer Experience Platform community! As you know, the GDPR for European customers comes into effect on May 25th, 2018 with regulations around data privacy requirements to protect your personal data. At Aurea...
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    last modified by Sarah O'Meara
  • Lyris and GDPR in Europe

    Hello Togehter,   our customer are using/planning to use Lyris in their project. Actual I understood, that the servers are located in the US. Now I would like to aks how to handle the GDPR with lyris and when t...
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  • Welcome to the CX Platform Community in AureaWorks

    I’d like to take a moment to introduce Aurea customers to our new CX Platform community on AureaWorks, our Customer Engagement Community powered by our latest acquisition, Jive.   This is a community for cu...
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    last modified by curtr