Perceptive (previously: Twistage), our video service provider, is currently updating their service infrastructure for greater stability. In order to facilitate this transition, they are changing their whitelisting policies such that IP whitelisting will no longer be supported. The changes to this policy will take affect October 1st, 2016.
For many customers, this change will have no affect. However for customers who have their Jive instance behind a firewall and open it up using specific IP whitelisting, you will need to update the lists to remove those specific Perceptive IPs and instead include the host names listed below:
This change will not affect Edgecast whitelisting. Customers who currently use Edgecast whitelisting, both by specific IP and by domain, will continue to do so without change. The above changes still do need to be made.
After October 1st, and until these updates are made to your whitelists, you may experience issues with playing videos. The following issues may arise:
- Authentication calls cannot be made back into Jive to validate a user's entitlement to viewing a video, and thus video cannot be played back - Affects hosted and on-premise customers
- On-premise customers who have their Jive instances firewalled for incoming connections from outside the firewall will experience longer lag between when the video is uploaded and when it's playable, but of no more than 10 additional minutes.
- In the unlikely event that HTTP/HTTPS (ports 80/443) is blocked by the firewall, users will be unable to play back video
If you need assistance in adjusting your whitelists, or you run into any issues after making the adjustment, please open a case in your MyJive Group here in the JC and our support engineers will be able to assist you.
The Jive Team