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Jive-n & Jive-x

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We are pleased to announce the general availability of Jive-n 8.0.5 and Jive-x 8.0.5.

 

This release provides a number of fixes that improve stability and increase security.

Of importance to many customers is the removal of Flash in the areas of

  • video playback
  • copy and paste
  • document preview

 

You can download 8.0.5 from your licenses page.

 

For more details, please refer to:

Fixed Issues in Jive 8.0.5

Known Issues in Jive 8.0.5

As mentioned here - Action Required - Important Update to Twistage Video Service, Perceptive's video service has been moved to AWS. I just received this email notification from Perceptive -

 

Attention Perceptive Media Manager™ customers:

 

 

The Perceptive Media 4.0.0 upgrade, which included migrating the system to Amazon AWS, is now complete. The system is now out of maintenance mode and should function normally. If you experience any technical issues, please email support@twistage.com.

 

Earlier today, we upgraded the Perceptive Media system with several enhancements and updates. The following release notes constitute the updates for this version:

  • Migrated the hosting of Perceptive Media Manager from Internap to AWS infrastructure
  • Upgraded the Ruby and Rails technology platform
  • Added the ability to upload, transcode and play videos larger than 6 GB
  • Switched from a two-number to a three-number release versioning scheme
As always, please let us know if you have any questions about the upgrade. Thank you,Lexmark Cloud Support Team

This means the AWS migration maintenance has been completed successfully. If you should happen to experience any interruptions in video service, please file a support ticket with Jive.

 

Perceptive (previously: Twistage), our video service provider, is currently updating their service infrastructure for greater stability. In order to facilitate this transition, they are changing their whitelisting policies such that IP whitelisting will no longer be supported. The changes to this policy will take affect October 1st, 2016.

 

For many customers, this change will have no affect. However for customers who have their Jive instance behind a firewall and open it up using specific IP whitelisting, you will need to update the lists to remove those specific Perceptive IPs and instead include the following:

 

The following domains for end user to Perceptive communication:

 

  • *.jivesoftware.com
  • *.twistage.com

 

And for communication between Jive and Perceptive, the following IPs

 

50.19.127.228

52.4.125.148

52.6.145.21

52.22.44.102

52.22.98.14

52.44.119.45

52.45.54.219

52.45.236.90

52.206.223.205

54.243.35.52

75.101.144.40

174.29.238.27

174.129.240.31

52.45.54.219

52.54.180.117

52.44.119.45

52.45.236.90

23.21.76.80

23.23.90.48

23.23.94.7

50.16.187.111

50.16.210.98

50.19.127.228

54.197.254.218

54.204.24.127

107.21.212.16

107.22.216.172

184.72.239.40

184.73.232.18

46.137.165.93

54.195.246.169

54.217.228.206

79.125.6.182

79.125.6.237

79.125.11.104

79.125.12.197

79.125.20.107

79.125.24.56

79.125.25.81

 

This change will not affect Edgecast whitelisting. Customers who currently use Edgecast whitelisting, both by specific IP and by domain, will continue to do so without change. The above changes still do need to be made.

 

After October 1st, and until these updates are made to your whitelists, you may experience issues with playing videos.  The following issues may arise:

  • Authentication calls cannot be made back into Jive to validate a user's entitlement to viewing a video, and thus video cannot be played back - Affects hosted and on-premise customers
  • On-premise customers who have their Jive instances firewalled for incoming connections from outside the firewall will experience longer lag between when the video is uploaded and when it's playable, but of no more than 10 additional minutes. 
  • In the unlikely event that HTTP/HTTPS (ports 80/443) is blocked by the firewall, users will be unable to play back video

 

If you'd like to test these changes, please refer to Perceptive Media Test Scenarios for Jive.

 

If you need assistance in adjusting your whitelists, or you run into any issues after making the adjustment, please open a case in your MyJive Group here in the JC and our support engineers will be able to assist you.

 

Thank you,

The Jive Team

Documents are boring.

 

Yup, you heard me right. Documents are boring.

 

We pour hundreds of hours of effort into creating quality documents and there's a ton of good, important stuff in all that documentation we create to get our jobs done. We need documents. That said, it's all about the people creating the documents – that's where the interesting story lies.

 

Whereas other platforms put the document at the center, Jive's approach puts people – you and your colleagues – at the center of everything we do. After all, what good is a document if it doesn't get the right feedback at the right time from the right people? Who are the right people? Who can help me get answers? How will others who need my expertise find me?

 

Jive's rich people profiles and employee directory are a central part of the people story. The profile can tell an incredibly powerful story about a person in just seconds:

 

  • What's their background and expertise?
  • Where are they located?
  • How do I contact them?
  • What are they working on?
    • And...what does the community find most interesting?
  • Where do they fall in the org chart?
  • Who are they connected with?
  • What do they look like?

 

Unfortunately, many Jive customers don't take full advantage of our rich profiles because they aren't fully leveraging data from existing internal systems.

 

Introducing Jive User Sync

 

UserSync_Integration_profile.png

If you're like most of our customers, you probably accumulated a wealth of details about your employee population in various systems throughout the years. That data is really valuable! We want to help you use it to its full potential, which is why we're releasing two new add-ons, the Jive Basic User Sync and Jive Advanced User Sync.

 

Basic User Sync

 

Create & Update Users

A complete employee directory is a useful employee directory. We make creating and maintaining your employee directory simple. And don't worry about license limits – users don't count against your license until they've logged in at least once. Just supply us with a CSV file* containing user records and we'll handle creating and updating records. The CSV supports basic user details (ID, username, email, first name, last name) plus up to 5 profile fields. Our team will work with you to run the sync on a schedule that suits your needs.

 

Account Deactivation

Tired of manually deactivating accounts in your Jive instance when someone leaves? Let the Basic User Sync handle this for you. Disabled users retain their valuable content but disappear from search results, org chart and the employee directory.

 

Advanced Reporting

Quickly see which records from your file were processed successfully and which had errors. Sync results are emailed nightly and error and archive records are easily downloaded.

 

Advanced User Sync

 

The Jive Advanced User Sync includes all of the features of the Jive Basic User Sync, plus:

 

Dynamic Org Chart

Jive-n has a beautiful org chart feature, but you need a user sync to use it (unless you like lots of manual work). Simply pass us the user ID for each employee's manager and we'll build the org chart for you.

 

Security Groups

Do you already have defined security groups somewhere? It would be a headache to try and replicate (and maintain) all those groups by hand inside of Jive, but they are essential to setting up Jive permissions. Just pass in a list of security groups for each user in the Advanced User Sync and we'll automatically create corresponding permission groups and make sure users belong to only their assigned groups.

 

Extended Profiles

Feeling confined by the 5 profile field limit in the Basic User Sync? The Advanced User Sync gives you ten times more mapped profile fields, up to 50. More user data means better search results and better connections across your organization.

 

Availability

Jive Basic and Advanced User Sync are available for purchase to all Jive-n Cloud customers. For pricing and further details, please reach out to your Jive sales representative. Jive 9.0 support will be available to hosted and on-prem customers later in the year.

 

Want to know more?

For a deeper look at these two integrations, as well as a side-by-side comparison with our native LDAP user sync, please check out the Jive User Sync: Demo New video or read   Fact Sheet: Jive User Sync .

At Jive World '16 we showcased the concept of Personal insights which would provide every Jive cloud user with a knowledge of their social graph and the impact of their contributions to the Jive community. With 2016.2 we are announcing the general availability of this feature to all Jive cloud customers. This is perhaps our most expansive analytics feature till date which touches every Jive cloud user and provides visibility that users did not have previously.

 

Jive users will now be able to know what their social graph,their most popular content, their contribution trends and their personal reach, impact and sentiment based on their contributions. This will provide a level of self gratification to the users, which would likely result in a higher level of engagement on the community.

 

Product discussion with Chris Liddell, Senior Manager, Engineering

 

Personal Insights

PersonalInsights752016v2.4.png

The following insights are available to users:

 

Reach, Impact and Sentiment

Building on the definitions of content impact metrics -  the reach, impact and sentiment metrics provides users with an understanding of their personal reach , their impact on the community based on their content and the kind of sentiment their content has generated. These three metrics combined provides users with excellent visibility into their impact on the community.

 

Social Graph and Profile Type

Personal insights gives users the ability to understand their social graph in terms on interactions that they have had with different departments or Individuals.

Additionally, users get an understanding of their profile type based on their contributions patterns. The profile type is based on Jive's definition of user adoption.

 

Personal Impact

The personal impact aspect of the insights page provides users with an understanding of how their contributions trended over the past twelve months and the the impact they have made on the community. This graph allows users to understand their monthly contribution trends.

 

Popular Content

Finally, the top content gives users insight to their top 20 content items by Views, Comments Likes or Shares. Users can click on any of the metrics names to get their top content by the selected metric.

 

Accessing Personal Insights using the new profile page

The personal insights dashboard can be accessed in the profile page (click on the profile icon -> Your name) as a new tab called "Insights". Once you click on the "Insights" link you should be able to see the new dashboard.

 

TabNew.png

Accessing Personal Insights using the existing profile page

The personal insights dashboard can be accessed in the profile page under the "More" link . Once at the profile page (click on the profile icon -> Your name) , Click on More (from the tab menu) -> Insights.

Tab.PNG

Note: The Personal Dashboard is only accessible if your community has chose to enable this feature. Community administrator / Community Managers have to enable the feature, to make it accessible to their users.

 

Full screen mode

The different panels on the dashboard have an expandable full screen mode which can be enabled by clicking on theExpandIconv1.1.png icon. This mode allow users to view each panel in detail so that they can interact with them to gain new insights.

 

Product Documentation

Detailed documentation on the feature can be found here - Core Help

 

Does personal insights have to be enabled on a community, so that users have access to it?Personal insights is not enabled by default. Community administrator/Community managers can enable it via the Admin Console - Profile Menu -> Admin Console -> System -> Settings -> Analytics -> Personal Insights .
Who can see my Personal Insights Page?Only you can view your personal insights dashboard. The personal insights page is inaccessible to other users.(Community managers can't view other user's personal insights page)
Is the personal insights feature available for hosted and on-premise customer?The personal insights feature is only enabled and accessible for Cloud customers and users.
Can the personal insights be enabled for users by region?

The current version of personal insights can only be enabled/disabled for all users and can't be enabled for users by region.

 

Note: Personal insights is not available in Preview instances and can be accessed after the first wave of 2016.2 cloud release. Personal insights is available in the shared preview.

We are pleased to announce the general availability of Jive-n 8.0.4 and Jive-x 8.0.4. This release provides a number of fixes that improve stability and increase security and usability.

 

You can download 8.0.4 from your Purchases  page.

 

For more details, please refer to:

Known Issues in Jive 8.0.4

Fixed Issues in Jive 8.0.4

Turn your Jive-x Community into a Hub of Social Media Listening and Engagement

What do people say about our brand? How can we better address questions or concerns about our brans that are being asked on social media? Can we automatically get info about what our competitors are saying about us or what is being said about them?

 

Social Monitoring

Social media has transformed the way we market businesses and the way we react to customers. Regardless of what we have to say about our brand, product, and services, people are going to have their own take on them, and they may be turning to social media to express that.

 

But, what if we had a way to be aware of those things in one centralized place and empower loyal customers and advocates to answer and increase positive awareness?

 

 

I'm happy to announce the availability of our Jive-x integration with one of the leaders of social monitoring - Sysomos. This further strengthens Jive-x' product portfolio in the social space and makes for a compelling solution both for the marketing and support line of business.

 

With Sysomos-Heartbeat for Jive-x, Jive-x customers can 'extend' their teams and leverage their experts and advocates within the community to proactively respond to social conversations. It's true for Marketing & Brand, as well as for Support.

 

One more aspect of it is the ability to find influencers. As we all know, influencers are a great way to get brand names to target audience. While listening in on social media, companies can see who influences the most and who they should 'recruit' and bring in to the community.

 

Sysomos in JIve.png

Supported Capabilities

  • Rich Set of Data
    • Access billions of conversations spanning 189 countries and 186 languages with up to two years historical data. No matter where a conversation is happening on Twitter, Instagram, blogs, or traditional media (just to name a few) if it is on the social web, Heartbeat will surface it for you.
  • Customize tags and queries
    • Tease the signal from the noise. Query the billions of conversations that Sysomos collects and store just the data that matters to you. Then tag conversations to measure, compare, and analyze the results.
  • Task and Workflow Rules
    • Heartbeat automatically alerts you to critical conversations as they happen, and assigns them directly to the teams that can do something about it. Keep tabs on sales opportunities, customer service moments, or potential legal concerns. Heartbeat lets you identify social engagement opportunities and automatically assign them to the person or department who can handle the situation.

 

 

Datasheet

 

You can find more information about this integration here: Sysomos Heartbeat for Jive - Jive Software

 

Configuration

  

A full Documentation can be found here: Jive for Sysomos

 

Here's a quick overview:

 

Step : 1. Jive community  admin will need to install the Add-On

 

Configuration 1.png

 

Step 2 : Jive admin will click on configure now link from above screen and will enter Heartbeat ID and API Key of Sysomos and save the configuration.

 

Configuration 2.png

 

Step 3 : Now at Jive  place level ,  place owner will configure the external stream integration

 

3.png

 

 

Step 4 :  In this step he will click on Authenticate button for twitter authentication

 

4.png

 

 

Step 5 : Also, place owner will enter his twitter credentials (This page coming from twitter. ) and authorize the app

 

5.png

 

Step 6 : Place owner will select the Sysomos tags and  configure at place level.

 

Step6.png

Step 7 : Save the configurations at place level.

 

7.png

 

 

Step 8 : Now activity stream will appear on place/group

 

8.png

 

 

8a.png

 

 

 

Step 9 : Once he click on show more button , he can view total feed

 

9.png

 

 

 

Step 10 : Community user can share this activity to other member in the community by clicking share button

 

11.png

 

 

 

Step 11 : Community user can also  click on Go to Item button and can directly respond on post (Twitter / Facebook post)

 

12.png

Jive 7.0.5.1 is now available. This release provides a critical security fix. While we can't disclose the details of security vulnerability, we highly recommend upgrading to this version to secure your installation.

 

You can download 7.0.5.1 from your purchases page.

2016.1 was released earlier this year and here below is a sneak peek of all the Jive-x product strides we made with that release.

 

Activating the entire customer lifecycle

When we look at our Jive-x online communities, we see people. We see the on-going engagement that companies have with their community members and think of how to improve their experiences even more. Our goal is help you with managing and impacting your customer lifecycle, from the early stage of the 'Solution Discovery', through the 'Solution Purchase & Use', 'Solution Support', and 'Customer Advocacy'.  2016.1 Jive-x release buckets are:

  • Facilitate the discovery and exploration of your content
  • Deepen customer engagement with personalized experience
  • Boost community activity and performance

Let's start

 

Pump up your community on search results

As you know, one of the key goals of having an external community is to increase company awareness andbring more potential customers to discover your solution/s. For that to happen, you want your community to be search-engine friendly as much as possible to get the widest brand-reach.

Jive-x new release introduces improved SEO capabilities, driving more visitors to your community. And when they arrive, they are greeted with beautiful content layouts, photos galleries and more that help them learn about your brand and offerings.

 

  • Google sitelink and video sitemap codes auto-populated on the community's homepage to ensure your community features prominently on Google search and gains more clicks and visits. The more visits you have, the higher ROI you get for brand awareness and revenue goals.

SEO.png

 

Communicate with members in the language of their choice

Having an online community with a global reach means being able to support different languages. You want to get your news across different markets and get engagement from around the world. With 2016.1 cloud release, we're adding the ability to consume and read content in the language of your choice. With one click, users will be able to translate content and comments, leveraging the most common translation services currently existing.

Translation.png

Use events to tighten relationships, in a colorful, fun way

One of our customers once told us, that by using Jive-x to manage their events they saved $250k annually! Corporate events and calendars are key pieces in building the in-person relationships with your community members. You want your digitalhub to help you with bringing people together, online on the community and 'offline' in events, such as: annual Summits, round tables, focus groups, speaking engagements, and similar, and manage them all in one place, with an easy way to track the ROI.

 

2016.1 release brings a new format to our Events functionality, helping you to manage events, excite people, and help them learn all the details:

  • Color coded events to visibly distinguish between different event types. When you browse through the Jive calendar, it will now show the at-a-glance view of the various events, along with a legend on their color codes. This has been a feature request from many of you, and we hope you as thrilled about this new feature as we are
  • Community member profile avatars show up under "Going", "Not Going" tabs of the event pages so you can get an at-a-glance view into who is attending as well as to know how to follow up with them after the event is over
  • Export the current view of events as a PDF document for printing
  • Be mobile first: the entire experience is completely responsive on any mobile device

browse_calendar.pngpastedImage_10.png

 

No question is being left out! 

We heard from you how important it is to track all the Support tickets in the systems of your choice. In this release, we are adding two integrations to help you manage your tickets, with a tweak - your community members will be able to open the tickets directly from Jive-x in the ticketing systems, with two0way sync of comments and status changes.

Zendesk.pngservicenow.png

Give your community a modern look-and-feel, like never before   

At Jive we put people in the center, which includes the way they like to see things, consume and share knowledge, stories, photos, and more. A great user experience is what drives adoption, and what will bring for the lasting loyalty you will get from your community members.

With 2016.1 release, we focused on modernizing the look of the community, to be more mobile friendly and more beautiful, with special spot lights on the main functionality community members are most frequently using.

 

Clean Blog Posts with Banner Images

Visually appealing blog posts that delight the viewer at first glance. One change you will instantly notice is the eye-catching banner image on top. This image will also be the primary photo that shows up as the post appears in news streams, daily, and digest emails.

blog+tablet.png blog2.png

We also switched to a fixed width column formatting which ensures high readability and same look-and-feel irrespective of screen resolution.

 

Ideas & Polls

Ideas content type is structured so as to instantly give you the essence of the what the idea suggestion is about and how popular it is. Polls have a similarly re-designed look as well.

ideas polls.png

Videos, Images, and Image Collections

Videos and photos are becoming more and more the way to attract new customers, inform and engage with them, and make them the next advocates in your community. Special events, company or partner updates, product announcements, brand images, hot-to training videos, event memories and more generate tons of memorable photos and videos that typically should be shared externally, with your community members or special groups there. These create a sense of community and belonging amongst your community members.

  • Image browsing - enables users to experience graphics in a beautiful, engaging and information-rich manner. The default-centered images can be expanded to full screen width (on landscape) or height (portrait) if resolution supports it. If the image is part of a collection, you can also move to the next or previous image in the collection with mouse or keyboard arrows
  • Images grouping & saving - users can group graphics chronologically or thematically related to tell a visual story
  • You can also share these collections with a person or group, to tell a story, motivate and inspire others, use them for educational or research purposes, or communicate information related to a physical environment you are working on Discussions, documents, questions, files and all other content types have been enhanced as well, so as to have a consistent visual structure across all content types.

 

mobile image.pngPhotos.png

Note: Behind a feature toggle

To ensure we are giving your community ample time to prepare for the graphical changes, we have placed all of the above content type changes behind a feature toggle. In other words, they are not activated by default for existing customers - community admins would need to explicitly toggle it on for these changes to show up.

By definition, Feature Toggles are temporary configuration settings for specific features that give our cloud customers time to understand large changes and plan their own roll out of the feature. Typically we keep a specific feature behind a toggle for not more than one cloud release. Your feedback about these features is highly important to us so that we can make changes or extend the toggle functionality, if needed.

 

Empower your customers to recognize members for higher engagement

It's always fun to get recognized for successful actions. How great it is to let your community members recognize each other and build great relationships on the community? This act will motivate members to contribute even more going forward and will build the emotional connection to your company. 2016.1 release brings this functionality to life, with cool badges and rewards, that community members can send to each other. Start to celebrate your contribution in a fun and meaningful manner!

 

In addition, we also have many enhancements to leaderboards, rewards, and quest reports. More on that coming soon, in as part of our deep dive posts.

rewards.png

Leverage insights to always improve engagement  

High community members' engagement directly translates to more participation and contribution for lasting loyalty. We have 3 new engagement reports with this release to help you measure these consumption, participation and contribution rates.

analytics.png

 

  • Participation ladder for Active Users: see community engagement by how many active members belong to each of three tiers: consumer, participant, and contributor
  • Engagement Index by User type: measure how engaged different user types are in the community
  • Daily Active Users (DAU) / Monthly Active Users (MAU) charts: know the depth of engagement and stickiness of your community

Boost access to key information

One of the most effective ways to boost community's success and members' satisfaction is simply by reducing the number of clicks they need  to get to key information or to make updates. With this release, we bring more information upfront - whether you are searching for something specific or casually browsing your activity streams.

 

Open Search to find all things in one place

Your community's content resides across multiple storage locations and sometimes you may not know where to start when looking for a piece of content. Our newest Open Search capability brings it all into your community search, by showing preview results from external sources on your main Jive search page. If you have specific external content communities (such as a OneDrive storage location or your jive-x community), you can create a bridge to that community so content from those locations are also included in your Jive search, intermixed with the Jive results.

search.png

 

Intelligent Activity Streams

  • Activity indicators per stream highlight new activity since you last visited
  • See most active content per stream since you last visited

activity streams1.png

activity streams.png

  • Toggled by off by default but you can ask to have it enabled

 

Bulk Content Management

The success of content in a community relies heavily on how it is organized, structured and tagged. Social group owners, space owners, and people with Manage Community permissions can now bulk manage content to add tags, categories, move, delete. You'll find the "Bulk manage content" link under the Content tab for the places you have Administrator access. Note that bulk management can only be done at the place level.

bulk content.png

Video

In sections above, you read about how we revamped our video content type. The creation and consumption of videos - both in the consumer word and also within enterprises - is at an all-time high and still surging. So in-spite of its complexity as a content type, there is the rising expectation that creating, managing and working with videos be as seamless, intuitive, fast as text-based or image-based content types. This release brings with it some serious investments in this area:

  • You can now download videos! - so you can watch these downloaded videos during your travel or when you don't have an internet connection.
  • You can not only create a video (Create -> Video), you can also update these videos directly in your Jive video document.
  • We have removed the Flash dependency - you no longer require Flash to create a video.
  • You can now embed videos from hundreds of third-party sources (e.g. Wistia) directly in the content editor.

 

 

We are incredibly excited about this release and everything that it brings to our customers. As always, we are eager for your thoughts, comments and feedback, so please let us know what you think.

 

Best,

Harini Sridharan

2016.1 was released earlier this year and here below is a sneak peek of all the Jive-n product strides we made with that release. Many of these features apply to external (Jive-x) communities as well, but here is a dedicated Jive-x sneak peek post.

 

Content that speaks to you 

Jive is where the workforce of our customers get their work done, day in and day out. How they experience their Jive work-hub is extremely critical our customers and hence is top of mind for us. A great user experience is what drives adoption, it is what enables productivity, it is what employees start associating their company's brands with. With the 2016.1 release, we focused on making all our core content types look more beautiful, be more mobile optimized and put a spotlight on the most important functionality.

 

Blog Posts

Visually appealing blog posts that delight the viewer at first glance. One change you will instantly notice is the eye-catching banner image on top. This image will also be the primary photo that shows up as the post appears in news streams, daily, and digest emails.

blog.png

We also switched to a fixed width column formatting which ensures high readability and same look-and-feel irrespective of screen resolution.

 

Ideas and Polls

Ideas content type is structured so as to instantly give you the essence of the what the idea suggestion is about and how popular it is. Polls have a similarly re-designed look as well.

Ideas+Polls.png

 

Events and Calendars

Corporate calendars are a key piece of a company's digital workhub. It enables sharing of company events, holidays, tradeshows, launch dates and more easily without needing to send out company-wide emails. With this release, our events and calendaring  is getting layered on with some really compelling functionality.

Events1.png  Events2.png

  • Events can now be color coded to be able to visibly distinguish between different event types. When you browse through the Jive calendar, it will now show the at-a-glance view of the various events, along with a legend on their color codes. This has been a feature request from many you, and we hope you as thrilled about this new feature as we are.
  • Employee profile avatars show up under "Going", "Not Going" tabs of the event pages so you can get an at-a-glance view into who is attending.
  • We have also made numerous minor improvements such as the ability to filter events by tags. And the entire experience is completely responsive on any mobile device.

 

Images, Image Collections & Videos

Happy hours, company offsites, conferences and team events generate tons of memorable photos and videos that typically get posted and stored on intranets. These create a sense of community and belonging amongst employees.  There are tons of other kinds of imagery  and video that might reside in an intranet such as brand images and training/how-to videos. Photos and videos are such critical content types for engaging, informing and supporting your employees. Needless to say, images, image collections and videos are a major part of our content type revamp efforts with this release.

Image1.png image_mobile.png

  • Our newly enhanced image browsing experience enables users to experience graphics in a beautiful, engaging and information-rich manner. If the image is part of a collection, you can also move to the next or previous image in the collection with mouse or keyboard arrows.
  • User will now have the ability to group graphics chronologically or thematically related so as to tell a visual story. Our enhanced filtering and sorting capabilities, combined with dynamic collection creation functionality makes this effortless. In other words, you have the ability to view and save collections of images and videos based on categories, tags, and more.
  • You can also share these collections with a person or group, to tell a story, motivate and inspire others, use them for educational or research purposes, or communicate information related to a physical environment you are working on such as an exhibit, construction site, or streetscape.

 

Documents, Discussions & More

Discussions, documents, questions, files and all other content types have been enhanced as well, so as to have a consistent visual structure across all content types.

 

Behind a Feature Toggle

To ensure we are giving your community ample time to prepare for these changes, we have placed all of the above content type changes behind a feature toggle. In other words, they are not activated by default for existing customers - community admins would need to explicitly toggle it on for these changes to show up.

By definition, Feature Toggles are temporary configuration settings for specific features that give our cloud customers time to understand large changes and plan their own roll out of the feature. Typically we keep a specific feature behind a toggle for not more than one cloud release, but your feedback about these features is highly important to us so that we can make changes or extend the toggle functionality, if needed.

 

 

Jive Daily - the intranet is now in your pocket

With this release, we are have made such vast improvements with the Jive Daily mobile app, that it is now the mobile app for Jive-n cloud. Search, create, edit, comment, share, browse, vote – all on the go. It will come pre-installed with the release of 2016.1 - no need for installing any add-on and no need for any configurations! Preview customers, however, will still need the add-on prior to the release (seeJive Daily Add-on Steps in Jive-n).

content.png find - search.png

Jive Daily is currently only available for cloud customers. On-prem and hosted customers can continue using the Jive Mobile v3/v4 as always.

Our other workstyle apps, Chime and Circle got a lot of love as well. Jive Chime now has groups, file sharing, and search. Jive Circle now has a redesigned home tab with focus on your day, enhanced logic for surfacing  search results and more.

 

 

Lesser friction, Fewer clicks

One of the most effective ways to boost employee productivity is simply by reducing the number of clicks they need  to get to key information or to make updates. Which is why Jive continues to actively design and manage the core experiences related more effective and thoughtful information rendering. With this release, we have some fresh design elements that brings more information upfront - whether you are searching for something specific or casually browsing your activity streams.

 

Open Search

Your company's content resides across multiple storage locations and communities. Many times, when you are searching for a specific content, you don't know where exactly it resides which is why it is natural to expect your search functionality to work across your content communities. Jive has now implemented the Open Search specification which allows you to show preview results from external sources on your main Jive search page. If you have specific external content communities (such as a OneDrive storage location or your jive-x community), you can create a bridge to that community so content from those locations are also included in your Jive search, intermixed with the Jive results.

open_search.png

 

Intelligent Activity Streams

  • Activity indicators per stream highlight new activity since you last visited

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Note that the activity indicator functionality is also toggled off by default but you can request to have it enabled.

  • See most active content per stream since you last visited

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  • Email digests now available for Inbox and specific streams

 

Bulk Content Management

Findability of content in a community relies heavily on how it is organized, structured and tagged. Social group owners, space owners, and people with 'Manage Community' permissions can now bulk manage content to add tags, categories, move, delete. You'll find the "Bulk manage content" link under the Content tab for the places you have Administrator access. Note that bulk management can only be done at the place level.

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Video

In sections above, you read about how we revamped our video content type. The creation and consumption of videos - both in the consumer word and also within enterprises - is at an all-time high and still surging. So in-spite of its complexity as a content type, there is the rising expectation that creating, managing and working with videos be as seamless, intuitive, fast as text-based or image-based content types. This release brings with it some serious investments in this area:

  • You can now download videos! - so you can watch these downloaded videos during your travel or when you don't have an internet connection.
  • You can not only create a video (Create -> Video), you can also update these videos directly in your Jive video document.
  • We have removed the Flash dependency - you no longer require Flash to create a video.
  • You can now embed videos from hundreds of third-party sources (e.g. Wistia) directly in the content editor.

Many more video goodies that you will hear about in upcoming deep dive blog posts.

 

 

Celebrate your co-worker; watch engagement soar

According to Towers Watson, a leading global human resource consulting firm, effectively recognizing performance can increase employee engagement by almost 60%. Peer-to-peer recognition is one of the most valuable forms of appreciation at the workplace that motivates employees and builds emotional connection to the workplace and peers. With this release of Jive cloud, employees can now recognize their peers and celebrate everyday accomplishments in a simple, fun and meaningful manner!

 

Peer Recognition Badge

An employee can send a quick appreciation to another employee with the new peer recognition badge functionality. Whether an employee got promoted, was being super supportive and helpful, did a great job at a presentation or was being awesome in some other way, their peers and managers can show their appreciation by presenting them with a badge.

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User badges show as content that can be liked, shared, commented-on and can even become trending. Also, every employee will have access to their recognition history. In addition, we also have many enhancements to leaderboards, rewards, and quest reports. More on that coming soon, in as part of our deep dive posts.

 

Measuring Employee Engagement

Better employee engagement directly translates to more participation and contribution to the employee community. We have 3 new engagement reports with this release that help you measure these consumption, participation and contribution rates.

  • Participation ladder for Active Users which shows community engagement by how many active members belong to each of three tiers: consumer, participant, and contributor.
  • Engagement Index by User type which can be used to measure how engaged different user types are in the community.
  • Daily Active Users (DAU) / Monthly Active Users (MAU) chart measures the depth of engagement and stickiness of your Jive community. A 50% DAU/MAU means that on average active members are returning 50% of a given month (or 15 out of 30 calendar days)

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Communicate with your global employees in the language of their choice

Being a globally dispersed company means being able to support different languages. You want to get your company news across different teams and enable your worldwide employees to collaborate. With 2016.1 cloud release, we're adding the ability to consume and read content in the language of your choice. With one click, users will be able to translate content and comments, leveraging the most common translation services currently existing.

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We are incredibly excited about this release and everything that it brings to our customers. As always, we are eager for your thoughts, comments and feedback, so please let us know what you think.

 

Best,

Harini Sridharan

Jive 8.0.2.2 is now available. This release provides a critical security fix. While we can't disclose the details of security vulnerability, we highly recommend upgrading to this version to secure your installation.

 

You can download 8.0.2.2 from your purchases page.

Jive 8.0.3.1 is now available. This release provides a critical security fix. While we can't disclose the details of security vulnerability, we highly recommend upgrading to this version to secure your installation.

 

You can download 8.0.3.1 from your purchases page.

Major Production & Preview Upgrade Notification

 

All Jive-n and Jive-x production and preview instances will be upgraded to the 2016.1 Cloud Maintenance Release beginning on Friday, March, 4 through Saturday, March 5.  During the upgrade window, these instances will be unavailable for approximately 30 to 90 minutes.  We apologize in advance for any inconvenience.

 

Your scheduled upgrade window, indicated below, is based on the geographic region associated to your production cloud instance:

 

  • All Preview Instances (All Geos):  9:00 AM - 5:00PM PDT (12:00PM - 8:00PM EST / 6:00PM - 2:00 AM CE
  • EU Production instances (Amsterdam): 2:00PM - 8:00PM PDT  (11:00PM - 5:00AM CET)
  • US 1 Productions Instances (Phoenix): 7:00PM - 12:00AM PDT  (10:00PM - 3:00AM EST)
  • US 2 Production Instances (Phoenix): 10:00PM - 3:00AM PDT (1:00AM - 6:00AM EST)

 

Notifications of all 2016.1 Cloud Release maintenance details will be published as soon as they become available at this resource:  One Stop for the Jive-n/Jive-x 2016.1 Cloud Release.  If you have any questions, please contact Jive Support.

NOTE:  Jive has been talking to customers about our objective to implement an upgrade process that involves zero downtime, and occasionally you may hear us refer to this as HAZDU.  HAZDU stands for High Availability Zero Downtime Upgrade and represents our direction to provide the least disruption to our customers during the cloud release upgrade process.  Jive will keep you informed as these efforts progress.

Thank you,

 

The Jive Product Team

We are pleased to announce the availability of Jive-n 8.0.3 and Jive-x 8.0.3.

 

You can download 8.0.3 from your Purchases page or via the My Jive Licenses app.

 

In addition to a number of significant improvements to security, user accessibility and SEO, this release provides on-premise and Hosted customers who use Cloud search with the ability to enhance their search results using search synonyms. For more details, please refer to:

We want to let you know that Jive-n and Jive-x Cloud Public Preview sites, as well as any customer-specific Cloud Private Preview sites will be upgraded on Thursday, January 14th, 2016.  A downtime of 30 to 90 minutes will occur between 9 am - 5 pm PT, but will not require more than 90 minutes for the upgrade. We apologize, in advance, for any inconvenience this may cause.

 

If you have any questions, please don't hesitate to let us know.  We will be posting an overview of the Jive-n and Jive-x features that will be part of the 2016.1 release on the Jive Community shortly  - so please stay tuned.

 

Thank you,

The Jive Team

 

To learn more about Jive- and Jive-x Cloud Preview sites, see:  Cloud Private Preview & Cloud Public Preview comparison

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