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Jive-n & Jive-x

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We are always looking to innovate on our cloud features and provide the highest quality to our customers. With this in mind, we recently addressed some issues in our cloud translation service. We were able to provide these updates to our customers without interruption of the service or your community. This document outlines the improvements made.

 

Improved translation performance

We've improved the way we request translations for content from each provider. The previous version of the service had the potential to send a translation request per individual sentence, which in turn caused the translation providers to throttle connections originating from Jive as well as overall decreased translation service throughput. With the new service changes, it's possible to translation a large piece of content in a single request to a provider.  This makes the overall translation experience faster and more efficient, saving time and reducing the number of errors encountered.

 

Enhanced security with the latest APIs

The Lionbridge connector now leverages the latest Lionbridge API. This ensures we are up-to-date with their latest version and adheres to their best security and support processes.

 

Microsoft Bing Deprecated

Microsoft recently deprecated their Bing translation engine (as part of their overall DataMarket deactivation) and recommended that users switch to the Azure Cognitive Services Translation offering. We are therefore pleased to introduce Azure as the replacement Microsoft translation engine. Microsoft warns on their site that existing Datamarket subscriptions will be deactivated as of April 30, so any customer currently using Bing as their translation provider will need to obtain a subscription key from Microsoft and switch their configured engine in Jive to Azure. Here are the instructions as follows...

 

1. Generate a key for Microsoft Azure Announcements: Action Required before April 30, 2017 - Microsoft Translator Moves to Azure – Customer Feedback & Ideas f…

2. Go to Admin Console > Settings > Content Translation Service in Jive and select "Microsoft (Azure)" as your provider:

Screen+Shot+2017-03-07+at+9.33.19+AM.png

3. Paste the subscription key into the form field provider and hit Save

 

If you need any assistance on this approach, please ask here or contact Jive support.

 

Language Variants

Any language variants supported by a translation provider will now be returned and shown in the languages dropdown. Previously, we were inadvertently removing "duplicate" languages despite differences in locale (e.g., Simplified Chinese vs. Traditional Chinese).

 

 

Screen+Shot+2017-03-07+at+8.54.45+AM.png

Screen+Shot+2017-03-07+at+8.54.59+AM.png

 

Refined user experience

We are now honoring when a user has specified a locale in the browser. When a user has set their locale, we will use this as the default locale when translating content. This will be released with the April maintenance release.

 

If you have any questions, feel free to comment here. If you encounter any issues with translations, please file a case with support.

We are pleased to announce that Jive 9.0.1 is now available for Hosted and On-Premise releases.

Jive 9.0.1 is available for download from your My Jive Licenses app.

 

 

This release provides many stability and usability fixes, as well as improvements to

  • Accessibility
    • We are executing to our accessibility plan, which has us making incremental improvements and driving towards WCAG 2.0 compliance.
  • Records Retention Module (priced separately)
    • A number of known customer issues have been resolved in the Records Retention module to enhance the level of information captured and recorded.

 

For more details on this release, please refer to:

Fixed Issues in 9.0.1

Known Issues in Jive 9.0.1

Release Notes for Jive 9

 

For information on the Jive 9 release please point them to The Jive 9 Upgrade Planning Guide in the Jive Works Community.

Hello Jive Users,

 

Who doesn't like having the ability to be connected, consume news, collaborate and contribute from wherever they are? We all like being mobile-first and work from different places. For that reason, Jive developed Jive Daily, our mobile app for your employees.

We would like to re-introduce Jive Daily to you and equip you with an Adoption Kit. This kit includes a few items, to help you drive more adoption internally and benefit the most from what's already included in your Interactive Intranet (Jive-n) package :

  • Blog with information about Jive Daily
  • Internal and customizable version of it, for you to edit and post inside your own company community
  • Posters with information and fun screenshots, for your team, HR, Corp Comm, etc. to use in break rooms and similar
  • For any question please @mention the Product owner, Gadi Michaeli or myself and we will be more than happy to help

 

Let's start...

 

Bring the power and productivity of your Jive instance to mobile and deskless employees

 

Want to drive adoption and help your users get the most out of your Jive-powered intranet, collaboration hub or employee community? Make sure they’re using the Jive Daily mobile app. It's like having Jive in your pocket. People can read the latest company news, check their inboxes, communicate with colleagues, keep up with projects – even create and share content. Everything they need to stay connected and productive is there – in an elegant mobile app that's fast, really simple and a joy to use.

 

Jive Daily is ideal for employees on the go and deskless workers who have little or no access to computers. It runs on iOS and Android devices, and it’s as simple to download and install as it is to use. We've included download instructions in the example blog post below.

 

Just a few of the things your users can do with Jive Daily:

  • View customizable news streams
  • Search people, places and content
  • Access places, recently viewed content and bookmarks
  • Post questions for colleagues to answer
  • Join discussions, or start their own
  • Check inbox notifications
  • View a visual org chart
  • Send and receive direct messages
  • Vote on polls and ideas
  • View and RSVP to company events
Daily1.png

 

The easiest way to spread the word to users is an announcement and blog post in your Jive community. In fact, we've gone ahead and written a draft to get you started. Feel free to edit, fill in the blanks and re-use. Plagiarism is encouraged!

 

Notes:

  • The Jive Daily add-on should be automatically installed on your Jive instance. If not, you can find it under "available" add-ons and install it from there.
  • Jive Daily is included for all Jive cloud customers, with no configuration needed. It's also available for on-premises and hosted customers using Jive v9 and up. Contact your Jive sales rep for more info.
  • Jive can help you track the progress of your Jive Daily adoption campaign with stats on downloads, app starts and usage.  Contact your Jive technical account manager for help.

_____________________________________________________________

 

Blog post for you to use internally and drive employees to download Jive Daily and stay connected:

 

Hi Everyone,

 

I'm excited to let you know about it a great mobile app you can use to stay connected with __________ [name of your community] anywhere you go. It's called Jive Daily, and it's like having ______ [community name] in your pocket. You can do pretty much anything you normally do with ______ [community name] – via your favorite mobile device. You can read the latest company news, check your inbox, find and communicate with colleagues, keep up with your projects – even create and share content. It's fast, it's easy and really fun to use.

 

Jive Daily runs on iPhones and Androids. You can download it and start using it in minutes. I suggest you do so today!

 

How to get it:

  • Go to the Apple App Store or Google Play Store on your phone or tablet and search for "Jive Daily"
  • Download the app
  • Once it's downloaded, open the app and enter this URL: __________ [your community URL]
  • Log in using your _______ [community name] username and password

 

Once you log in, you can start using Jive Daily right away. Here are some thing you can do:

 

Read the News

The latest company news is displayed on the home screen. Just tap a post to read more:

Read the News_new.png

 

Add a Comment or a Like

  • You can reply to the post with questions, thoughts or feedback. Scroll down to see other people's comments and add your own. You can like posts and comments and mark them as "helpful," too.

Add Comment or Like_new.png

 

 

Check Your Inbox

  • Tap "Inbox" at the bottom of the screen to see all the messages and updates waiting for you.

Check your Inbox_new.png

 

 

Find a Doc or a Person

  • Tap "Search" at the bottom of the screen and just enter a name or some keywords to find anyone or anything in the community.

Find a person or a doc_new.png  OrgChart.png

 

 

Post a Status Update, Send a Message or Share a Document, Image or Video

  • Tap "Create" at the bottom of the screen, then select the type of content you'd like to share.

Post a status update send a message_new.png

 

 

 

A poster with all the information above

Please see attached.

 

 

Give it a try now!

Thanks,

Jive

Introducing the Salesforce Case Management Connector

We are pleased to announce the release of Jive's Salesforce Case Management Connector. The Salesforce Case Management connector is a critical piece for turning a Jive-x Customer Support community into a hub where where users can search for information, interact with experts, and now engage with support agents that might exist outside of Jive. With the connector, customers will be able to file and track cases directly within a Jive-x community and support agents can stay within Salesforce while still responding to any and all cases that are created via Jive.

 

Key Benefits and Features

 

  • Increased case deflection with automated promotion of relevant content and articles to the user
  • Provides transparency to your customer with a seamless case dashboard within your jive-x community to keep track of filed cases
  • Decrease support costs by providing support agents with an uninterrupted workflow by allowing them to manage cases directly manage cases in SFDC

 

 

Case Management Walkthrough

 

Jive users will have two entry-points into the connector once Case Management is installed: Through the Case Dashboard or via the My Cases tile.

 

Case Dashboard

 

The Case Dashboard is the home of the Case Management connector and allows users to review the status on all cases they've created -- both at their desk and while on the go with our Responsive-ready interface. Uses will be able to search and sort their results while within the Case Dashboard.

SFDC_integration_caseDashboard+(1).png
My Cases Tile

 

The My Cases tile is the entrance to the Case Management connector and allows community managers to turn any place within Jive into the premier support leading page. This tile will show users their most recent cases while still letting them experience the rest of Jive.

SFDC_integration_MyCases+(1).png
View, update, and comment cases all within Jive

 

Once a user navigates to one of their cases, they can see any updates from support and post any of their own comments as well. The placement of the avatars denote if a user exists within Jive or within Salesforce. By leveraging API calls, Jive users can respond from Jive and Salesforce support agents can respond from Salesforce. Everyone stays in the environment they're accustomed to, while interacting seamlessly to resolve cases as quickly and efficiently as possible.

SFDC_integration_caseThread+(1).png
Case Deflection

 

Users can create a new case through the My Cases tile or the Case Dashboard. As they type in their subject, Jive's look-ahead search will crawl through the rest of the environment and surface any relevant resources within the community -- including knowledge base article, discussions, answered questions, or documentation. If the issue is not resolved, users can complete the form and file a case.

Screen+Shot+2017-01-09+at+2.54.44+PM (2).png

 

 

Availability

 

Jive's Salesforce Case Management Connector is currently only available for Jive-x Cloud customers. For more technical information please check out: Technical Fact Sheet: Salesforce Case Management Connector

 

For pricing and further details, please reach out to your Jive sales representative.

 

If you currently have the CRM - Salesforce Integration add-on installed and are interested in this connector, please also reach out to your Jive representative.

 

Want to know more?

 

Datasheet on JSDC: http://jive.to/sfdccasemngmt
Demo Video: Salesforce Case Management Connector Demo Video - YouTube

 

Jive 9.0.0.1 is now available for Hosted and On-Premise releases. This release provides critical bug fixes. We highly recommend upgrading to this version to provide the best user experience.

 

Jive Patch Release 9.0.0.1 is available for download from your licenses page.

 

 

 

Today we've released a new update for our Jive Daily - Interactive Intranet Mobile App. If you are not using Jive Daily yet, you can download it from App Store or Google Play.

 

I'm excited to announce our newest functionality:

  • In-app visual Org Chart of your company
  • Additional filtering options in people search to provide a complete employee directory experience
In the user's profile, you'll find a new link to the org chart. org-chart-on-profile.png
org-chart.png
The Org Chart will have a tree of all the employees organization with the reporting structure. The number at the bottom of each avatar represents the number of direct reports under that user.
Searching for people just became easier with additional filter options on the people search page         Picture2.png

 

As always, we welcome your feedback and look forward to hearing how you're using these new features. If you have any questions or require any support please post in the Jive Daily space or your MyJive Group.

 

A small glimpse of what's next

 

MDM- Mobile Device Management

 

MobileIron-logo-stacked.pngFor Jive 9 we made Jive Daily for Hosted MDM-compatible by implementing the AppConfig protocol. The AppConfig protocol is compliant by most MDM/EMM vendors and therefore Jive Daily is compatible with them all. However, as this is a 'young' protocol, we want to test each vendor to make sure we fully support it, 20110805.AWLogoMDMTag.jpgso following the release of Jive 9 we now officially support Mobile Iron.  Today we are actively working on testing that our AppConfig implementation supports AirWatch as well.

 

 

 

 

unnamed.png

 

 

As Good doesn't support the AppConfig protocol, we are working on integrating with AppDome.
AppDome technology "fuses" Good SDK into the application, which then provides full MDM support. We don't have a clear date but are actively working on integrating with AppDome to have Jive Daily available on their platform.

 

 

 

 

 

As we have a large demand for MDM compliance from our cloud customers too, we are working on implementing the AppConfig protocol in Daily for cloud as well. In Q1, AppConfig protocol compliance will be provided OOTB on Daily for Hosted and Daily for cloud.

 

 

Rewards Integration

As this been requested time after time, we plan on adding reward points, levels and recent badges to users' profiles along with the ability to give someone a badge. This will of-course be available only for cloud instances connected with Rewards.

points-on-profile.png

Points on Profile

badges-on-profile.png

Badges on Profile

give-someone-a-badge.png

Give someone a badge

 

News Tiles Support

The ability to "pin" stories to the top of the news stream has been requested by several customers. As more and more customers are adopting the news page, we will be adding support for news tiles and announcements in Jive Daily.

news-tiles.png

 

 

 

At first we will support the following tiles:

  • Banners
  • Carrousel
  • Latest blog posts
  • List of contents
  • Leaderboard (already supported in places)

 

 

If you'd like to be notified of each new release of Jive Daily, and the features and bug fixes that are included in it, please follow the Jive Daily Release Notes document.

We are pleased to announce the general availability of Jive-n 8.0.5 and Jive-x 8.0.5.

 

This release provides a number of fixes that improve stability and increase security.

Of importance to many customers is the removal of Flash in the areas of

  • video playback
  • copy and paste
  • document preview

 

You can download 8.0.5 from your licenses page.

 

For more details, please refer to:

Fixed Issues in Jive 8.0.5

Known Issues in Jive 8.0.5

As mentioned here - Action Required - Important Update to Twistage Video Service, Perceptive's video service has been moved to AWS. I just received this email notification from Perceptive -

 

Attention Perceptive Media Manager™ customers:

 

 

The Perceptive Media 4.0.0 upgrade, which included migrating the system to Amazon AWS, is now complete. The system is now out of maintenance mode and should function normally. If you experience any technical issues, please email support@twistage.com.

 

Earlier today, we upgraded the Perceptive Media system with several enhancements and updates. The following release notes constitute the updates for this version:

  • Migrated the hosting of Perceptive Media Manager from Internap to AWS infrastructure
  • Upgraded the Ruby and Rails technology platform
  • Added the ability to upload, transcode and play videos larger than 6 GB
  • Switched from a two-number to a three-number release versioning scheme
As always, please let us know if you have any questions about the upgrade. Thank you,Lexmark Cloud Support Team

This means the AWS migration maintenance has been completed successfully. If you should happen to experience any interruptions in video service, please file a support ticket with Jive.

 

Perceptive (previously: Twistage), our video service provider, is currently updating their service infrastructure for greater stability. In order to facilitate this transition, they are changing their whitelisting policies such that IP whitelisting will no longer be supported. The changes to this policy will take affect October 1st, 2016.

 

For many customers, this change will have no affect. However for customers who have their Jive instance behind a firewall and open it up using specific IP whitelisting, you will need to update the lists to remove those specific Perceptive IPs and instead include the following:

 

The following domains for end user to Perceptive communication:

 

  • *.jivesoftware.com
  • *.twistage.com

 

And for communication between Jive and Perceptive, the following IPs

 

50.19.127.228

52.4.125.148

52.6.145.21

52.22.44.102

52.22.98.14

52.44.119.45

52.45.54.219

52.45.236.90

52.206.223.205

54.243.35.52

75.101.144.40

174.29.238.27

174.129.240.31

52.45.54.219

52.54.180.117

52.44.119.45

52.45.236.90

23.21.76.80

23.23.90.48

23.23.94.7

50.16.187.111

50.16.210.98

50.19.127.228

54.197.254.218

54.204.24.127

107.21.212.16

107.22.216.172

184.72.239.40

184.73.232.18

46.137.165.93

54.195.246.169

54.217.228.206

79.125.6.182

79.125.6.237

79.125.11.104

79.125.12.197

79.125.20.107

79.125.24.56

79.125.25.81

 

This change will not affect Edgecast whitelisting. Customers who currently use Edgecast whitelisting, both by specific IP and by domain, will continue to do so without change. The above changes still do need to be made.

 

After October 1st, and until these updates are made to your whitelists, you may experience issues with playing videos.  The following issues may arise:

  • Authentication calls cannot be made back into Jive to validate a user's entitlement to viewing a video, and thus video cannot be played back - Affects hosted and on-premise customers
  • On-premise customers who have their Jive instances firewalled for incoming connections from outside the firewall will experience longer lag between when the video is uploaded and when it's playable, but of no more than 10 additional minutes. 
  • In the unlikely event that HTTP/HTTPS (ports 80/443) is blocked by the firewall, users will be unable to play back video

 

If you'd like to test these changes, please refer to Perceptive Media Test Scenarios for Jive.

 

If you need assistance in adjusting your whitelists, or you run into any issues after making the adjustment, please open a case in your MyJive Group here in the JC and our support engineers will be able to assist you.

 

Thank you,

The Jive Team

Documents are boring.

 

Yup, you heard me right. Documents are boring.

 

We pour hundreds of hours of effort into creating quality documents and there's a ton of good, important stuff in all that documentation we create to get our jobs done. We need documents. That said, it's all about the people creating the documents – that's where the interesting story lies.

 

Whereas other platforms put the document at the center, Jive's approach puts people – you and your colleagues – at the center of everything we do. After all, what good is a document if it doesn't get the right feedback at the right time from the right people? Who are the right people? Who can help me get answers? How will others who need my expertise find me?

 

Jive's rich people profiles and employee directory are a central part of the people story. The profile can tell an incredibly powerful story about a person in just seconds:

 

  • What's their background and expertise?
  • Where are they located?
  • How do I contact them?
  • What are they working on?
    • And...what does the community find most interesting?
  • Where do they fall in the org chart?
  • Who are they connected with?
  • What do they look like?

 

Unfortunately, many Jive customers don't take full advantage of our rich profiles because they aren't fully leveraging data from existing internal systems.

 

Introducing Jive User Sync

 

UserSync_Integration_profile.png

If you're like most of our customers, you probably accumulated a wealth of details about your employee population in various systems throughout the years. That data is really valuable! We want to help you use it to its full potential, which is why we're releasing two new add-ons, the Jive Basic User Sync and Jive Advanced User Sync.

 

Basic User Sync

 

Create & Update Users

A complete employee directory is a useful employee directory. We make creating and maintaining your employee directory simple. And don't worry about license limits – users don't count against your license until they've logged in at least once. Just supply us with a CSV file* containing user records and we'll handle creating and updating records. The CSV supports basic user details (ID, username, email, first name, last name) plus up to 5 profile fields. Our team will work with you to run the sync on a schedule that suits your needs.

 

Account Deactivation

Tired of manually deactivating accounts in your Jive instance when someone leaves? Let the Basic User Sync handle this for you. Disabled users retain their valuable content but disappear from search results, org chart and the employee directory.

 

Advanced Reporting

Quickly see which records from your file were processed successfully and which had errors. Sync results are emailed nightly and error and archive records are easily downloaded.

 

Advanced User Sync

 

The Jive Advanced User Sync includes all of the features of the Jive Basic User Sync, plus:

 

Dynamic Org Chart

Jive-n has a beautiful org chart feature, but you need a user sync to use it (unless you like lots of manual work). Simply pass us the user ID for each employee's manager and we'll build the org chart for you.

 

Security Groups

Do you already have defined security groups somewhere? It would be a headache to try and replicate (and maintain) all those groups by hand inside of Jive, but they are essential to setting up Jive permissions. Just pass in a list of security groups for each user in the Advanced User Sync and we'll automatically create corresponding permission groups and make sure users belong to only their assigned groups.

 

Extended Profiles

Feeling confined by the 5 profile field limit in the Basic User Sync? The Advanced User Sync gives you ten times more mapped profile fields, up to 50. More user data means better search results and better connections across your organization.

 

Availability

Jive Basic and Advanced User Sync are available for purchase to all Jive-n Cloud customers. For pricing and further details, please reach out to your Jive sales representative. Jive 9.0 support will be available to hosted and on-prem customers later in the year.

 

Want to know more?

For a deeper look at these two integrations, as well as a side-by-side comparison with our native LDAP user sync, please check out the Jive User Sync: Demo New video or read   Fact Sheet: Jive User Sync .

At Jive World '16 we showcased the concept of Personal insights which would provide every Jive cloud user with a knowledge of their social graph and the impact of their contributions to the Jive community. With 2016.2 we are announcing the general availability of this feature to all Jive cloud customers. This is perhaps our most expansive analytics feature till date which touches every Jive cloud user and provides visibility that users did not have previously.

 

Jive users will now be able to know what their social graph,their most popular content, their contribution trends and their personal reach, impact and sentiment based on their contributions. This will provide a level of self gratification to the users, which would likely result in a higher level of engagement on the community.

 

Product discussion with Chris Liddell, Senior Manager, Engineering

 

Personal Insights

PersonalInsights752016v2.4.png

The following insights are available to users:

 

Reach, Impact and Sentiment

Building on the definitions of content impact metrics -  the reach, impact and sentiment metrics provides users with an understanding of their personal reach , their impact on the community based on their content and the kind of sentiment their content has generated. These three metrics combined provides users with excellent visibility into their impact on the community.

 

Social Graph and Profile Type

Personal insights gives users the ability to understand their social graph in terms on interactions that they have had with different departments or Individuals.

Additionally, users get an understanding of their profile type based on their contributions patterns. The profile type is based on Jive's definition of user adoption.

 

Personal Impact

The personal impact aspect of the insights page provides users with an understanding of how their contributions trended over the past twelve months and the the impact they have made on the community. This graph allows users to understand their monthly contribution trends.

 

Popular Content

Finally, the top content gives users insight to their top 20 content items by Views, Comments Likes or Shares. Users can click on any of the metrics names to get their top content by the selected metric.

 

Accessing Personal Insights using the new profile page

The personal insights dashboard can be accessed in the profile page (click on the profile icon -> Your name) as a new tab called "Insights". Once you click on the "Insights" link you should be able to see the new dashboard.

 

TabNew.png

Accessing Personal Insights using the existing profile page

The personal insights dashboard can be accessed in the profile page under the "More" link . Once at the profile page (click on the profile icon -> Your name) , Click on More (from the tab menu) -> Insights.

Tab.PNG

Note: The Personal Dashboard is only accessible if your community has chose to enable this feature. Community administrator / Community Managers have to enable the feature, to make it accessible to their users.

 

Full screen mode

The different panels on the dashboard have an expandable full screen mode which can be enabled by clicking on theExpandIconv1.1.png icon. This mode allow users to view each panel in detail so that they can interact with them to gain new insights.

 

Product Documentation

Detailed documentation on the feature can be found here - Core Help

 

Does personal insights have to be enabled on a community, so that users have access to it?Personal insights is not enabled by default. Community administrator/Community managers can enable it via the Admin Console - Profile Menu -> Admin Console -> System -> Settings -> Analytics -> Personal Insights .
Who can see my Personal Insights Page?Only you can view your personal insights dashboard. The personal insights page is inaccessible to other users.(Community managers can't view other user's personal insights page)
Is the personal insights feature available for hosted and on-premise customer?The personal insights feature is only enabled and accessible for Cloud customers and users.
Can the personal insights be enabled for users by region?

The current version of personal insights can only be enabled/disabled for all users and can't be enabled for users by region.

 

Note: Personal insights is not available in Preview instances and can be accessed after the first wave of 2016.2 cloud release. Personal insights is available in the shared preview.

We are pleased to announce the general availability of Jive-n 8.0.4 and Jive-x 8.0.4. This release provides a number of fixes that improve stability and increase security and usability.

 

You can download 8.0.4 from your Purchases  page.

 

For more details, please refer to:

Known Issues in Jive 8.0.4

Fixed Issues in Jive 8.0.4

Turn your Jive-x Community into a Hub of Social Media Listening and Engagement

What do people say about our brand? How can we better address questions or concerns about our brans that are being asked on social media? Can we automatically get info about what our competitors are saying about us or what is being said about them?

 

Social Monitoring

Social media has transformed the way we market businesses and the way we react to customers. Regardless of what we have to say about our brand, product, and services, people are going to have their own take on them, and they may be turning to social media to express that.

 

But, what if we had a way to be aware of those things in one centralized place and empower loyal customers and advocates to answer and increase positive awareness?

 

 

I'm happy to announce the availability of our Jive-x integration with one of the leaders of social monitoring - Sysomos. This further strengthens Jive-x' product portfolio in the social space and makes for a compelling solution both for the marketing and support line of business.

 

With Sysomos-Heartbeat for Jive-x, Jive-x customers can 'extend' their teams and leverage their experts and advocates within the community to proactively respond to social conversations. It's true for Marketing & Brand, as well as for Support.

 

One more aspect of it is the ability to find influencers. As we all know, influencers are a great way to get brand names to target audience. While listening in on social media, companies can see who influences the most and who they should 'recruit' and bring in to the community.

 

Sysomos in JIve.png

Supported Capabilities

  • Rich Set of Data
    • Access billions of conversations spanning 189 countries and 186 languages with up to two years historical data. No matter where a conversation is happening on Twitter, Instagram, blogs, or traditional media (just to name a few) if it is on the social web, Heartbeat will surface it for you.
  • Customize tags and queries
    • Tease the signal from the noise. Query the billions of conversations that Sysomos collects and store just the data that matters to you. Then tag conversations to measure, compare, and analyze the results.
  • Task and Workflow Rules
    • Heartbeat automatically alerts you to critical conversations as they happen, and assigns them directly to the teams that can do something about it. Keep tabs on sales opportunities, customer service moments, or potential legal concerns. Heartbeat lets you identify social engagement opportunities and automatically assign them to the person or department who can handle the situation.

 

 

Datasheet

 

You can find more information about this integration here: Sysomos Heartbeat for Jive - Jive Software

 

Configuration

  

A full Documentation can be found here: Jive for Sysomos

 

Here's a quick overview:

 

Step : 1. Jive community  admin will need to install the Add-On

 

Configuration 1.png

 

Step 2 : Jive admin will click on configure now link from above screen and will enter Heartbeat ID and API Key of Sysomos and save the configuration.

 

Configuration 2.png

 

Step 3 : Now at Jive  place level ,  place owner will configure the external stream integration

 

3.png

 

 

Step 4 :  In this step he will click on Authenticate button for twitter authentication

 

4.png

 

 

Step 5 : Also, place owner will enter his twitter credentials (This page coming from twitter. ) and authorize the app

 

5.png

 

Step 6 : Place owner will select the Sysomos tags and  configure at place level.

 

Step6.png

Step 7 : Save the configurations at place level.

 

7.png

 

 

Step 8 : Now activity stream will appear on place/group

 

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Step 9 : Once he click on show more button , he can view total feed

 

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Step 10 : Community user can share this activity to other member in the community by clicking share button

 

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Step 11 : Community user can also  click on Go to Item button and can directly respond on post (Twitter / Facebook post)

 

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Jive 7.0.5.1 is now available. This release provides a critical security fix. While we can't disclose the details of security vulnerability, we highly recommend upgrading to this version to secure your installation.

 

You can download 7.0.5.1 from your purchases page.

2016.1 was released earlier this year and here below is a sneak peek of all the Jive-x product strides we made with that release.

 

Activating the entire customer lifecycle

When we look at our Jive-x online communities, we see people. We see the on-going engagement that companies have with their community members and think of how to improve their experiences even more. Our goal is help you with managing and impacting your customer lifecycle, from the early stage of the 'Solution Discovery', through the 'Solution Purchase & Use', 'Solution Support', and 'Customer Advocacy'.  2016.1 Jive-x release buckets are:

  • Facilitate the discovery and exploration of your content
  • Deepen customer engagement with personalized experience
  • Boost community activity and performance

Let's start

 

Pump up your community on search results

As you know, one of the key goals of having an external community is to increase company awareness andbring more potential customers to discover your solution/s. For that to happen, you want your community to be search-engine friendly as much as possible to get the widest brand-reach.

Jive-x new release introduces improved SEO capabilities, driving more visitors to your community. And when they arrive, they are greeted with beautiful content layouts, photos galleries and more that help them learn about your brand and offerings.

 

  • Google sitelink and video sitemap codes auto-populated on the community's homepage to ensure your community features prominently on Google search and gains more clicks and visits. The more visits you have, the higher ROI you get for brand awareness and revenue goals.

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Communicate with members in the language of their choice

Having an online community with a global reach means being able to support different languages. You want to get your news across different markets and get engagement from around the world. With 2016.1 cloud release, we're adding the ability to consume and read content in the language of your choice. With one click, users will be able to translate content and comments, leveraging the most common translation services currently existing.

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Use events to tighten relationships, in a colorful, fun way

One of our customers once told us, that by using Jive-x to manage their events they saved $250k annually! Corporate events and calendars are key pieces in building the in-person relationships with your community members. You want your digitalhub to help you with bringing people together, online on the community and 'offline' in events, such as: annual Summits, round tables, focus groups, speaking engagements, and similar, and manage them all in one place, with an easy way to track the ROI.

 

2016.1 release brings a new format to our Events functionality, helping you to manage events, excite people, and help them learn all the details:

  • Color coded events to visibly distinguish between different event types. When you browse through the Jive calendar, it will now show the at-a-glance view of the various events, along with a legend on their color codes. This has been a feature request from many of you, and we hope you as thrilled about this new feature as we are
  • Community member profile avatars show up under "Going", "Not Going" tabs of the event pages so you can get an at-a-glance view into who is attending as well as to know how to follow up with them after the event is over
  • Export the current view of events as a PDF document for printing
  • Be mobile first: the entire experience is completely responsive on any mobile device

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No question is being left out! 

We heard from you how important it is to track all the Support tickets in the systems of your choice. In this release, we are adding two integrations to help you manage your tickets, with a tweak - your community members will be able to open the tickets directly from Jive-x in the ticketing systems, with two0way sync of comments and status changes.

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Give your community a modern look-and-feel, like never before   

At Jive we put people in the center, which includes the way they like to see things, consume and share knowledge, stories, photos, and more. A great user experience is what drives adoption, and what will bring for the lasting loyalty you will get from your community members.

With 2016.1 release, we focused on modernizing the look of the community, to be more mobile friendly and more beautiful, with special spot lights on the main functionality community members are most frequently using.

 

Clean Blog Posts with Banner Images

Visually appealing blog posts that delight the viewer at first glance. One change you will instantly notice is the eye-catching banner image on top. This image will also be the primary photo that shows up as the post appears in news streams, daily, and digest emails.

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We also switched to a fixed width column formatting which ensures high readability and same look-and-feel irrespective of screen resolution.

 

Ideas & Polls

Ideas content type is structured so as to instantly give you the essence of the what the idea suggestion is about and how popular it is. Polls have a similarly re-designed look as well.

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Videos, Images, and Image Collections

Videos and photos are becoming more and more the way to attract new customers, inform and engage with them, and make them the next advocates in your community. Special events, company or partner updates, product announcements, brand images, hot-to training videos, event memories and more generate tons of memorable photos and videos that typically should be shared externally, with your community members or special groups there. These create a sense of community and belonging amongst your community members.

  • Image browsing - enables users to experience graphics in a beautiful, engaging and information-rich manner. The default-centered images can be expanded to full screen width (on landscape) or height (portrait) if resolution supports it. If the image is part of a collection, you can also move to the next or previous image in the collection with mouse or keyboard arrows
  • Images grouping & saving - users can group graphics chronologically or thematically related to tell a visual story
  • You can also share these collections with a person or group, to tell a story, motivate and inspire others, use them for educational or research purposes, or communicate information related to a physical environment you are working on Discussions, documents, questions, files and all other content types have been enhanced as well, so as to have a consistent visual structure across all content types.

 

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Note: Behind a feature toggle

To ensure we are giving your community ample time to prepare for the graphical changes, we have placed all of the above content type changes behind a feature toggle. In other words, they are not activated by default for existing customers - community admins would need to explicitly toggle it on for these changes to show up.

By definition, Feature Toggles are temporary configuration settings for specific features that give our cloud customers time to understand large changes and plan their own roll out of the feature. Typically we keep a specific feature behind a toggle for not more than one cloud release. Your feedback about these features is highly important to us so that we can make changes or extend the toggle functionality, if needed.

 

Empower your customers to recognize members for higher engagement

It's always fun to get recognized for successful actions. How great it is to let your community members recognize each other and build great relationships on the community? This act will motivate members to contribute even more going forward and will build the emotional connection to your company. 2016.1 release brings this functionality to life, with cool badges and rewards, that community members can send to each other. Start to celebrate your contribution in a fun and meaningful manner!

 

In addition, we also have many enhancements to leaderboards, rewards, and quest reports. More on that coming soon, in as part of our deep dive posts.

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Leverage insights to always improve engagement  

High community members' engagement directly translates to more participation and contribution for lasting loyalty. We have 3 new engagement reports with this release to help you measure these consumption, participation and contribution rates.

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  • Participation ladder for Active Users: see community engagement by how many active members belong to each of three tiers: consumer, participant, and contributor
  • Engagement Index by User type: measure how engaged different user types are in the community
  • Daily Active Users (DAU) / Monthly Active Users (MAU) charts: know the depth of engagement and stickiness of your community

Boost access to key information

One of the most effective ways to boost community's success and members' satisfaction is simply by reducing the number of clicks they need  to get to key information or to make updates. With this release, we bring more information upfront - whether you are searching for something specific or casually browsing your activity streams.

 

Open Search to find all things in one place

Your community's content resides across multiple storage locations and sometimes you may not know where to start when looking for a piece of content. Our newest Open Search capability brings it all into your community search, by showing preview results from external sources on your main Jive search page. If you have specific external content communities (such as a OneDrive storage location or your jive-x community), you can create a bridge to that community so content from those locations are also included in your Jive search, intermixed with the Jive results.

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Intelligent Activity Streams

  • Activity indicators per stream highlight new activity since you last visited
  • See most active content per stream since you last visited

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  • Toggled by off by default but you can ask to have it enabled

 

Bulk Content Management

The success of content in a community relies heavily on how it is organized, structured and tagged. Social group owners, space owners, and people with Manage Community permissions can now bulk manage content to add tags, categories, move, delete. You'll find the "Bulk manage content" link under the Content tab for the places you have Administrator access. Note that bulk management can only be done at the place level.

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Video

In sections above, you read about how we revamped our video content type. The creation and consumption of videos - both in the consumer word and also within enterprises - is at an all-time high and still surging. So in-spite of its complexity as a content type, there is the rising expectation that creating, managing and working with videos be as seamless, intuitive, fast as text-based or image-based content types. This release brings with it some serious investments in this area:

  • You can now download videos! - so you can watch these downloaded videos during your travel or when you don't have an internet connection.
  • You can not only create a video (Create -> Video), you can also update these videos directly in your Jive video document.
  • We have removed the Flash dependency - you no longer require Flash to create a video.
  • You can now embed videos from hundreds of third-party sources (e.g. Wistia) directly in the content editor.

 

 

We are incredibly excited about this release and everything that it brings to our customers. As always, we are eager for your thoughts, comments and feedback, so please let us know what you think.

 

Best,

Harini Sridharan

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