Skip navigation

Production Upgrade Notification (for most Jive-n customers)

As was called out in the 2015.3 Release Waves and Upgrade Schedules post, the major production upgrade for most Jive-n production instances is scheduled to start Friday, October 2 and run through Saturday, October 3. During the upgrade window, your production site will be down for roughly 30-90 minutes. 

 

Below is the upgrade window for your Jive-n production instance, based on the geographical region your cloud instance is hosted in:

 

  • EU (Amsterdam): 2:00PM - 8:00PM PDT  (1:00AM - 5:00AM CET)
  • US 1 (Phoenix):  7:00PM - 12:00AM PDT  (10:00PM - 3:00AM EST)
  • US 2 (Phoenix): 10:00PM - 3:00AM PDT (1:00AM - 6:00AM EST)

 

To be notified of all 2015.3 release communication as it becomes available, follow the One Stop for 2015.3 Content document.

Note: Some Jive-n customers have an exception and the production instances of these customers will be upgraded at a later date. If you are one of these exception customers, you would have gotten an email with your upgrade date.

 

Preview Upgrade Notification (for ALL Jive-n & Jive-x preview customers)

In addition, all preview instances will get upgraded as well. During the upgrade window, your preview site will be down for roughly 30-90 minutes. Below is the upgrade window for  preview instances:

 

9:00AM to 5:00PM PDT / 12:00PM to 8:00PM EDT / 5:00PM to 1:00AM CET

 

Thank you,

The Jive Product Team

The 2015.3 release includes additional enhancements for the News page. We've also improved support for Tiles, both on the News page and across the application.

 

News Enhancements


 

1.png

 

  1. Tiles can now be added above News content as well as in the sidebar.
  2. Tiles added to the sidebar will remain across all stream views
  3. When viewing a custom stream, users will also see a special sidebar tile that highlights new content across their company subscription streams.
  4. Tiles are available in the mobile responsive web view
  5. The left-hand navigation has been moved to the top of the page, with links to subscription streams and Top & Trending at the left, followed by Following (formerly Connections) and custom streams.
  6. The News view no longer switches to Top & Trending when empty. Instead, Top & Trending has been integrated into the News content.
  7. Coverflow design intelligently intermixes content across all of a users streams. Subscription streams are still ordered by priority and content in those streams will appear near the top of the page. Content from each stream will be intermixed throughout the page, providing a nice overview of stream content for users.
  8. You can now like articles from the News stream.
  9. The body of a News item is no longer clickable, but the title is clickable and takes you directly to the item's page.
  10. Comments are clickable and take you to the top of the comments thread on the item's page.
  11. System announcements now reliably show at the top of the News page.
  12. Users can control whether they're notified from each stream using the Preferences menu under the user avatar. These preferences now offer both email and mobile notifications, with mobile push notifications going to Jive Daily, if enabled.
2.png3.png

 

The news toggle will be automatically enabled with the 2015.3 release. If you want to disable news, you will still have the option to do so for one more quarter, but it will have to be done manually after the upgrade. The toggle will be removed with the 2016.1 release, so please plan accordingly and ensure that the news toggle is enabled before that upgrade. Remember that enabling News does not remove the current widget homepage, and the theming tool can be used to rename or remove the news link from the primary navigation.

 

Jive Daily


Jive Daily is fully integrated and can be used to read content across all streams in Jive-n. Jive Daily is free for all new and existing customers. It requires you to install an add-on and to agree to terms specific to the use of this mobile application. Jive Daily connects directly to Jive-n with no dependency on external systems or tools.

4.png5.png6.png

 

Tile Enhancements


 

7.png

 

  1. Tiles have been recategorized to make them easier to find
  2. Many tiles now support custom and optional titles
  3. Tagged Content Tile is now sorted by recent activity and includes content type filters
  4. The HTML Tile is available as an add on that can be installed out of the box.

8.png9.png

 

 

New Tiles


 

10.png

 

 

  1. Hero tile enables a large, visual image with custom text and url for the News landing page.
  2. Banner tile provides a tighter, more styled presentation for a row of images, with less white space than the Carousel tile. It's great for calls to action or linking to high profile content or places.
  3. The new "Super List" tile lets you present a filtered view of content, people, or places that is updated dynamically. For example, when you browse People, you can filter the list to find all the people with the skill "public speaking". Then scroll to the bottom of the page, click Use this view in a tile, and copy the query string. When you use that query in a Super Tile, that filtered list (updated whenever new people get that skill!) will show up on a place page or home page. (See the embedded video for more details)
  4. The new Categories tile lets you feature categories on place pages for simpler navigation.
  5. Places now have their own Latest Blog Posts tile.
  6. Jive Rewards includes a number of tiles for Featured Quests and Leaderboards.

11.png12.png13.png

 

And be sure to check out the

 

Super List Tile: New in 2015.3

nick

Deep Dive: Digest Email

Posted by nick Employee Sep 25, 2015

Digest emails get a major overhaul with the 2015.3 release.

 

Our recommendation service is now being leveraged to put together top and trending content, curated for each individual, since they've been gone. The content will be a combination of trending across the entire community, trending in the user's specific subscription and custom news streams, and trending in their inbox. It will only include content that the user has not viewed in the specified timeframe.

digest+backend.png

The graphic above shows just a sample of some of the signals we use when generating a custom digest for a user. We look at the overall spike in activity, at the trending line (slope of the spike), and at the recurrence of activity over time. We also look across various buckets like actiivty across the entire community, activity in the user's streams, activity in their inbox, or even just on content where the user is mentioned. Each of these facets are weighted to generate a final list of content to include in the digest.

email-iphone-6b.pngdigest+mail.png

 

The digest email has also been completely redesigned to create a more simple, beautiful, and engaging reading experience. Images can optionally be included (there is a system property to set the number of images to embed), and each content item will include text snippets with a read more link to pull users back into the community.

 

Besides the recommended content list, the digest email also includes updates on your contributions and tips and tricks.

Screen+Shot+2015-09-25+at+1.48.09+AM.png

 

There are a number of active ideas in the community for digest emails. I'm happy to report that most will be addressed with the 2015.3 release.

 

Allow users to manage email notifications per "watch"

https://community.jivesoftware.com/ideas/1102

315 votes

Custom Digests for Jive Cloud Users: Making the Digest a Personalized Newsletter

https://community.jivesoftware.com/ideas/4641

75 votes

Jive Genius Digest Email

https://community.jivesoftware.com/ideas/3436

65 votes

Email summaries (daily, weekly, etc.) should show summary of the activity in Groups I belong to.

https://community.jivesoftware.com/ideas/1499

65 votes

Community Digest emails - distinguish new content since last email update

https://community.jivesoftware.com/ideas/5115

35 votes

Add a "Community Awareness" section to digest

https://community.jivesoftware.com/ideas/1132

35 votes

Different email digest versions based on permission group

https://community.jivesoftware.com/ideas/2653

25 votes

Sort activity by stream in the community digest

https://community.jivesoftware.com/ideas/4140

15 votes

 

The new digest email will be enabled for all new instances of Jive-n with the 2015.3 release. For existing customers, we will be making the new digest email available in batches. We expect to launch the new digest email to all existing customers before the end of the year. Even when the new digest email becomes available, it will not automatically replace your existing digest template. If you are interested in enabling the new digest email, please contact support.

A newly designed community administration console is available with the 2015.3 release. The primary goal of this redesign was to create a simplified console that prioritized common and recurring community management tasks. Our research and design process gave us confidence that we could achieve 80% of the everyday tasks with less than 20% of the current administration console.

1.png

 

 

The new administration console prioritizes the following common tasks:

2.png

 

  1. Add users
  2. Search for users
  3. Manage user groups
  4. Structure your community (Space Management)
  5. Make someone an admin
  6. Set global space permissions
  7. Integrations and Addons

 

And the primary functions are grouped into the following navigation sections:

 

People


3.png

 

  1. Search users
  2. Add users
  3. Global profile settings
  4. Directory server
  5. User registration
  6. Password reset
  7. Org chart
  8. Locale and Langage
4.png5.png

 

Permissions


6.png

 

  1. User groups
  2. Space permission levels
  3. System administrators
  4. Spaces
  5. Social Groups
  6. Blogs
  7. Content
7.png7.png

 

Content


9.png

 

  1. Content types
  2. Promoted search results
  3. Content synonyms
  4. User synonyms
  5. Spell check
10.png11.png

 

Reports


12.png

 

  1. Audit Log

This new experience is automatically enabled for all new Jive-n installs. Existing customers can open a support ticket to enable this experience if it's desired. Even when the new experience is enabled, there is a link to quickly get back to the current administration console.

 

13.png

 

We will continue to gather feedback on this new experience - particularly around key administration needs that might be missing. We hope you enjoy this new experience and that it makes setting up and managing your community a little easier.

apps-icon--hangouts-96.png

 

At Jive, we are constantly looking for ways to make it simpler and easier to integrate Jive with your existing tools and workflows. In support of that goal, we're delivering today the new Jive connector for Hangouts.This new connector is built as an add-on, and can be installed to a Jive instance on demand via our add-on framework. When installed, your Jive users will be able to initiate Google Hangouts meetings from within the Jive community, as long as they have a Google Hangouts account.

 

 

 

 

Functionality:

The add-on allows users to initiate any of the following two actions:

hangouts icon.png

Hangouts video meeting. Will use the participant's email address to initiate a video hangouts and can be created with a single or a group of participants.

phone icon.png

Hangouts call. Will use the participant's phone number to initiate a hangouts phone call and is limited to a single participant.

 

To facilitate quick transition from Jive to communicating with the right person or group of people, the add-on adds the appropriate actions in the following places:

 

Contact a specific person from his profile page or hover card

hangouts profile.pnghangouts hover.png

Or start a group hangout with the people that collaborate on a document or are members of a space. By clicking on the "Start Hangouts" action under the APP ACTIONS section, you will be able to review, add or remove people from the conversation before launching hangouts:

hangouts document.png

 

Installation and Configuration:

Easy installation and configuration was one of our top priorities. That is one benefit for packaging this new capability as an add-on. Any Jive user with Admin or Community management privileges can install this add-on from the add-ons management screen. In addition, because it is installed as an add-on, it can be added to Cloud, Hosted and On-prem instances at any time. Updates and bug fixes will be deployed on demand.

 

When it comes to configuration, the add-on has only two pieces of information it requires in order to function properly: A user's email address and a user's phone number. The email is used to initiate video calls. The phone number is required to initiate phone calls. All you need to do is configure the names of the fields that contains the phone number and the email address in your Jive's instance user profiles. Notice that phone calls are only enabled when initiating a 1:1 hangout via the profile or hover card. For video conferencing or when contacting multiple participants, email address must be provided for all participants.

hangouts configuration.png

 

FAQ:

 

Question

Answer

Which Jive versions and editions are supported?Jive-n, Cloud, Hosted & on-prem versions 7.0.3.1+
How do I install the Jive Connector for Hangouts?You will need admin or community manager privileges. If you have the correct privileges, go to the the Global Registry's "available" tab in the Jive instance. If you are in a supported Jive version/edition, you will see the connector in the list of available add-ons to install.
Is there a fee associated with the Hangouts connector?Yes. Please see your sales representative for details.

apps-icon--hangouts-96.png

At Jive, we are constantly looking for ways to make it simpler and easier to integrate Jive with your existing tools and workflows. In support of that goal, we're delivering today the new Jive connector for Hangouts.This new connector is built as an add-on, and can be installed to a Jive instance on demand via our add-on framework. When installed, your Jive users will be able to initiate Google Hangouts meetings from within the Jive community, as long as they have a Google Hangouts account.

 

 

 

 

Functionality:

The add-on allows users to initiate any of the following two actions:

hangouts icon.png

Hangouts video meeting. Will use the participant's email address to initiate a video hangouts and can be created with a single or a group of participants.

phone icon.png

Hangouts call. Will use the participant's phone number to initiate a hangouts phone call and is limited to a single participant.

 

To facilitate quick transition from Jive to communicating with the right person or group of people, the add-on adds the appropriate actions in the following places:

 

Contact a specific person from his profile page or hover card

hangouts profile.pnghangouts hover.png

 

Or start a group hangout with the people that collaborate on a document or are members of a space. By clicking on the "Start Hangouts" action under the APP ACTIONS section, you will be able to review, add or remove people from the conversation before launching hangouts:

hangouts document.png

Installation and Configuration:

Easy installation and configuration was one of our top priorities. That is one benefit for packaging this new capability as an add-on. Any Jive user with Admin or Community management privileges can install this add-on from the add-ons management screen. In addition, because it is installed as an add-on, it can be added to Cloud, Hosted and On-prem instances at any time. Updates and bug fixes will be deployed on demand.

 

When it comes to configuration, the add-on has only two pieces of information it requires in order to function properly: A user's email address and a user's phone number. The email is used to initiate video calls. The phone number is required to initiate phone calls. All you need to do is configure the names of the fields that contains the phone number and the email address in your Jive's instance user profiles. Notice that phone calls are only enabled when initiating a 1:1 hangout via the profile or hover card. For video conferencing or when contacting multiple participants, email address must be provided for all participants.

 

hangouts configuration.png   

 

FAQ:

 

QuestionAnswer
Which Jive versions and editions are supported?Jive-n, Cloud, Hosted & on-prem versions 7.0.3.1+
How do I install the Jive Connector for Hangouts?You will need admin or community manager privileges. If you have the correct privileges, go to the the Global Registry's "available" tab in the Jive instance. If you are in a supported Jive version/edition, you will see the connector in the list of available add-ons to install.
Is there a fee associated with the Hangouts connector?Yes. Please see your sales representative for details.

If you were unable to attend yesterday's 2015.3 Jive-n webinar or today's Jive-x webinar (or were just interested in reviewing what each platform has to offer) please check out the recordings for each below! As promised, FAQs for both will also be posted here later this week, but don't hesitate to submit any questions/comments for our product team here.

 

2015.3 Jive-n Cloud Release Webinar Recording

Presenters: Katherine Lulkiewicz, Darshita Maniar, Nick Hill & Curtis Gross

 

2015.3 Jive-x Cloud Release Webinar Recording

Presenters: Wim Stoop & Deepti Patibandla

 

We are pleased to announce the availability of Jive-n 8.0.2 and Jive-x 8.0.2.

You can download 8.0.2 from your Purchases page or via the My Jive Licenses app.

 

This release provides many stability and usability fixes, as well as improvements to the Records Retention module. For more details, please refer to:

Introduction

While most of us were enjoying a well deserved summer break, our engineering team has been hard at work to deliver the next major cloud release.  We're excited to introduce the third major cloud release of 2015. This post is to provide you with a glimpse on the soon-to-be-released Jive-n 2015.3 capabilities for employee communities.  It is packed with exciting new features and enhancements to connect and empower your workforce with a purpose-built and interactive intranet experience, both at their desks and on-the-go.

 

A sneak peek overview post covering the equally exciting Jive-x 2015.3 for external communities can be found here.

 

Release Timing

  • Preview Wave – September 10th
  • Customer Webcast – September 15th (NA/LATAM), click here to watch the recording. September 22nd (EMEA/APAC), click here to register.
  • General Availability –  October 2nd

 

Preparing for the Release

  • Feature Toggles - We will provide a separate FAQ shortly with all new features that can be toggled as well as their status for either new or upgrade customers. Depending on the feature, you can either change the state directly through the admin console (System > Settings > New Features) or through a support case.
  • Preview documentation available here.
  • Upgrade guide available here.

 

 

Jive-n 2015.3 Release Features

Simple, Beautiful Communications

Your users deserve a consumer-like news reader experience from their work applications, just as they experience consuming information in their personal lives.  We're pleased to announce that the 2015.3 release brings one of the worlds' best employee communication solutions to your organization with simple, beautiful and actionable user experience, for employees both at their desks and on-the-go.

 

Better Together: Jive-n and Jive Daily

 

In February we launched Jive Daily, the mobile news reader app, that allows employees to read their company news on-the-go. The Jive-n 2015.3 release integrates Jive-n company news desktop consumption with Jive Daily, a rich, consumer quality mobile experience. As part of the release, all current cloud customers can set up a quick configuration to turn on Jive Daily for their company.

 

With Jive Daily you will be able to:

  • View all your streams from Jive-n, and visual friendly mobile stream experience
  • Engage with content, by liking and commenting on content
  • View Post Activity for every post, see the number of views, likes and comments on a post to better see the impact of your post

Blog1.jpg

Blog2.jpg

Intelligent Email Digest

Intelligent email digest drives continuous user engagement by pulling your employees back in with a modern look and feel with images and content snippets.  The state-of-the-art recommender service ensures that content for each user is contextual, based on the unread items in their news feeds and inbox. The digest emails Include hot and trending content, day, week and month in review, as well as global streams, inbox content and mentions.

 

Intelligent email digest will be released to existing Jive-n cloud communities in a phased approach.  More information on the exact timing of when this feature will be available for your community is forthcoming.

 

Blog3.jpg

Evolved News Web Experience

Building upon the News page layout released earlier this year, the Jive-n 2015.3 release provides a cleaner, contextual and more engaging news landing page, which can also double-duty as your intranet landing page.  This is accomplished with support for additional tiles, such as a full-width hero tile, a calls to action tile located above the news feed, and a fully responsive design for mobile access.

 

Top and trending news has been integrated into the landing page so it seamlessly blends subscription stream content, personal feed content, and top and trending content in the community.  You'll also find sidebar tiles on all stream views and a subscription stream summary for those power users that decide to pin a specific stream as their default view.

Blog4.jpg

 

Rewards & Engagement

 

Employee engagement and adoption is critical to the success of your business.  The 2015.3 Jive-n release equips your internal community with the ability to quickly onboard employees, drive valuable interactions and recognize your most active users. 

 

 

If you aren't using Advanced Gamification, you'll be seeing changes to how your points and levels work as we roll out enhancements to basic rewards within Jive.  You'll also find that the rewards administration is designed for easy configuration and customization.  Selecting the admin link to your rewards solution lets you configure onboarding quests for new users and advocate quests for power users as well as for repeated patterns of activity over time ("mastery quests" that contain levels of achievement). The default settings for activities in Jive have been configured to focus on business values and known patterns of adoption in Jive.

 

 

Points previously earned will be applied to the default settings in the updated rewards system.  As the community manager, you'll have the opportunity to configure these levels (for example by adding new ones and providing new names and icons for them).

 

 

You can enable and disable typical built-in community quests, as well as create your own.  Check your community manager Inbox for instructions on accessing the rewards console and adjusting point levels to match your community needs, and expect more communication and documentation at release time!

Custom getting started quests for onboarding:

Blog5.jpg

 

Backed by a powerful administration console to manage rewards:

Blog6.jpg

Analytics and Insights

This release launches a new service for analytics with focused metrics to our cloud customers. The first in a series of dashboards that will be published via this service is the Engagement Analytics dashboard. This dashboard presents community managers with a consolidated view of key charts to easily track engagement of the community in a single simplified interface.  Charts included on the dashboard in this release are as follows: User to User Interaction Chart, Engagement Index, with the Registered Users and Community Stickiness (DAU/MAU), Participation ladder for Active Users, Participation Ladder for Registered users  charts added over the coming weeks.

 

 

 

 

Previously only available through out Professional Services department, we hope to empower community mangers with actionable insights, further driving the success of your community.

 

 

 

This service will be available after launch date.

Sample Engagement Analytics Dashboard:

Blog7.jpg

 

Simplified Administration

 

We've not only improved upon the look and feel of your internal community, but also improved the user experience for community managers and system administrators with the introduction of the newly designed Jive Admin Console.  We've identified the most common community management tasks, as quick group creation, and designed a simple, easy to use administration console that removes 80% of the noise.  To turn on the simplified admin console, please contact support.Blog8.jpg

 

 

Integration Enhancements

Google Integrations

Our Google integrations has been one of the top favorite of our customers and we are so excited to announce that we are releasing a new integration with Google Hangouts! The Jive Connector for Hangouts will provide access to Google’s Internet meeting solution, allowing users to initiate 1:1 and 1:n video and chat sessions from within Jive. Once installed, users will notice the hangouts icon appear in multiple locations on their Jive instance that enables to quickly initiate a hangout session.

With Google Drive & Docs, we continue to make enhancements with each release. With this release, users will be able to specify Google groups with permission to folders, as opposed to only named users.

 

Microsoft Integrations

In early August, soon after our 2015.2, we released a brand new SharePoint 2013 v4 as well as an updated SharePoint Online & Office 365 connector. You can read all about it here, if you haven't already: https://community.jivesoftware.com/docs/DOC-164220 . As a follow-up to that, soon after 2015.3, we will be releasing enhancements to these previously released connectors that include:

  • The ability to connect to existing sites and document libraries
  • A simplified permission model
  • Disassociate SharePoint sites

 

As always, we will have a deep-dive blog posts around this coming in October.

 

 

Jive Chime and Jive Circle Integrations:

 

 

Jive Chime: Real-time Messaging App for Team Collaboration

Less than 6 months ago we launched Jive Chime, our secure real-time messaging app. Since then, one of the most requested functionality from Jive-n customers was integration with Jive-n. We have always envisioned Jive-n and Jive Chime integrating together to empower employees with the tools they need to be even more collaborative, with seamless experience.  With the new release we have a few points of integration.

 

1) Easily enable Jive Chime through an Identity Add-on

  • Admin for Jive-n customers who want to use Jive Chime will be able to turn on a Jive-w Identity Add-On that will port all the Jive-n employee data into Jive Chime's company tab, enabling employees to use Jive Chime as the real time messaging tool with their employees

 

2) Once enabled, end users will see Jive Chime in different places for an easy start with Click to Chime Connector

  • Chime colleagues directly from a person's profile within Jive-n.
  • Quickly share links to Jive-n pages via Jive Chime with a "Share with Chime" button in the App Action section of a document.

 

 

1.jpg

2.jpg

3.jpg

Jive Circle: Mobile Employee Directory App

As a part of our Workstyle App portfolio, Jive Circle is a secure mobile employee directory app for your company. We have built this purpose built app to create a mobile friendly experience of your employee directory, so you can search and find colleagues whether you are at your desk or on-the-go. The integration of Jive-n with Jive Circle let's customers pull all their employee data in Jive-n straight into Jive Circle.

 

 

Identity Add-on

  • Jive-n customers who want to use Jive Circle will be able to turn on a Jive-w Identity  Add-On that will port all the Jive-n employee data into Jive Circle, enabling employees to use Jive Circle will all the same information they see in their Jive-n instance. For this release when a user updates fields in Jive-n, it will sync directly to the fields in Jive Circle. The Current Status and Location fields in the profile tab will be the only fields that will have a two way sync, and will show in Jive-n and the Jive Circle app.

4.jpg

5.jpg

6.jpg

 

 

Want to Learn More?

  • Stay tuned for upcoming Deep Dive product management blogs providing details on the key features listed above.
  • Watch the recording of the September 15th 2015.3 Cloud Release client webinar.

 

 

We are incredibly excited about this release and everything that it brings to our customers.  As always, we welcome your comments and feedback, so don’t be shy and please let us know what you think.

 

Best,

Katherine Evans

 

Thank you for the continued love, inputs and ideas!

While most of us were enjoying a well deserved summer break, our engineering team has been hard at work to deliver the next cloud release. We're excited to introduce the third major cloud release of 2015. This post is to provide you with a glimpse on the soon-to-be-released Jive-x 2015.3 capabilities for customer and partner communities. Another sneak peek overview post covering the equally exciting Jive-n 2015.3 for internal communities can be found here.

 

Release Timing

  • Preview Wave –  10 September
  • Customer Webcast -  16 September (NA/LATAM) as well as 22 September (EMEA/APAC)
  • General Availability –  9 October

Note that all dates are tentative and subject to change.

 

Preparing for the Release

  • Feature Toggles - We will provide a separate FAQ shortly with all new features that can be toggled as well as their status for either new or upgrade customers. Depending on the feature, you can either change the state directly through the admin console (System > Settings > New Features) or through a support case.
  • Preview documentation - Draft documentation for the update will be made available during the Preview Wave. You can find this release's set here.
  • Upgrade and onboarding guide - Will guide you through the new features and updated. It's the perfect guide to help you get your users ready.

 

Introduction

In the sections below, you'll learn about how net-new features and enhancements in the upcoming 2015.3 Release will help you identify, activate and incent those all important advocates. We will also provide details on updated capabilities that will drive higher levels of engagement for your community as a whole. Community managers and administrators can get deeper community insights from new analytics dashboards that will be accessible on more devices. The 2015.3 Release also facilitates the creation of branded themes and communities free from spam.

Screen+Shot+2015-08-23+at+10.26.40+PM.png

 

Customer Advocacy

Continuing the 2015.2 theme of leveraging Jive Software's experience in implementing common use cases and packaging it in easy to deploy and use capabilities, the 2015.3 release introduces our canned knowledge to identify, mobilise and track advocates and influencers.

 

From experience, we know community benefits are amplified by incentivizing users through Advocacy - a capability powered by game mechanics that helps identify the experts within your community and beyond; mobilize them to take favorable actions on behalf of the brand and then recognize as well as reward them. When advocates promote a brand by tweeting about it, sharing a post, commenting and writing about it, it not only increases authenticity but also helps increase the brand awareness, lead generation and social selling.

 

Using the engagement service, you can now:

  • Easily configure new missions, tiles and purposeful place templates without development and customisation.
  • Create spaces dedicated to advocates based on Jive-x experience based templates
  • Leverage game builders with ready made filters to identify, invite and manage suitable users
  • Use mission templates that streamline the deployment of the ultimate goal: a dedicated space where advocates can share the knowledge and passion they have for your products and services---- and get rewarded in the process of doing so.
  • Utilize dedicated, all new reports that give insight to community managers on the effectiveness and growth.

Brand advocates build awareness, drive sales and increase revenue. Creating and keeping them engaged is now packaged in your Jive-x community

 

Screen+Shot+2015-08-24+at+4.30.35+PM.pngThe capabilities in 2015.3 are focused on delivering both a customizable onboarding experience (targeted at employees yet equally usable for new external community users) as well as a powerful advocacy experience. As it's part and parcel of the platform, we now provide seamless integration with user profiles, notifications, the new landing pages and a host of new tiles. The administrative experience is intuitive and fully integrated to provide an easy to use experience for admins to ramp up on rewards without advanced training. New game mechanics capabilities include:

  • Top down business value strategies that are available for all customers using Jive-x and Jive-n.
  • Extensive coverage across all types of Jive activities.  Our rewards service has direct access to Cloud Analytics.
  • Short, Medium and Long term game elements to drive ongoing community adoption and engagement with quests, leveling missions and expert badges.
  • A brand new "What have you done for me lately" leader board designed to show users that have been generating the most value over the last 30 days rather then stale all time leaderboards.
  • Better reward structure with much longer running game elements, targeted for regular active users.
  • Engage brand advocates with targeted rewards

 

If you aren't using Advanced Gamification, you'll be seeing changes to how your points and levels work as we roll out enhancements to basic rewards within Jive.  Selecting the admin link to your rewards solution that lets you configure on-boarding quests for new users and advocate quests for power users as well as for repeated patterns of activity over time ("mastery quests" that contain levels of achievement). The default settings for activities in Jive have been configured to focus on business values and known patterns of adoption in Jive. The rewards administration is designed for easy configuration and customization.

 

Points already earned will be applied to the default settings in the updated rewards system. As the community manager, you'll have the opportunity to configure these levels (for example by adding new ones and providing new names and icons for them). Typical community quests are built in. You can enable and disable them, and create your own.  Check your community manager Inbox for instructions on accessing the rewards console and adjusting point levels to match your community needs, and expect more complete communication and documentation at release time!

 

Customer Engagement

Good things happen when casual browsers, prospects, customers and partners engage in your community.

 

Higher engagement directly drives benefit to your community including new/repeat sales as well as increased customer loyalty and satisfaction. Your target audience wants to engage, no doubt, yet with the least amount of effort. We actively reduce thresholds to engage and streamline existing processes.

 

Streamlined registration flow means new users can take part in the conversation with the least amount of effort whilst the introduction of support for right to left languages (those based on Arabic and Hebrew script) open up your community to those parts of the world. To fit in with your end user expectations and requirements to bring the community there where they chose to engage, we introduce Community Content Push, allowing you to directly curate and leverage community content in a host of external systems and applications. You can now directly syndicate blogs on corporate websites, documents with ratings and reviews through ecommerce sites, the possibilities are limitless. Community content gets maximum exposure and further builds traffic to the community, increasing search rankings, promoting the brand. New and improved engagement reports give you the insight on how this approach lowers the threshold to engagement and drives more users in your community.

 

The following key features help organisations drive customer engagement:

 

Screen+Shot+2015-08-24+at+4.31.43+PM.pngCommunity Content Push

Unleash the power of the community by allowing content to be easily syndicated to other web properties or applications. This not only allows the community content to get maximum exposure but also builds traffic to the community, increases search rankings and promotes the brand. Using standard HTML snippets, you can include blogs in corporate websites, discussions directly alongside product descriptions; the possibilities are limitless.

 

pastedImage_13.pngArabic and Hebrew

Requested many times and now delivered as a native part of the platform: full support for right to left (RTL) languages such as Hebrew and Arabic. What's more, we're also adding Greek to the growing number of out of the box languages, bringing your community closer to the end users and engaging them in their language; literally.

 

Streamlined registration

To reduce registration friction for your as of yet unregistered users, we're making the whole process as easy as possible. Rather than ask for bits of information at various stages (email first, then profile detail once the email has been confirmed), we're now doing everything in one fell swoop. As soon as the user provides the required detail, they're ready to start browsing the community already. In particular for mobile device users (that can't or don't want to swap between screens and apps), this significantly reduces the number of abandoned registrations and gets your end users engaged in your community quicker.

 

Intelligent digest emails

Pull users back into the community with the updated digest emails. These not only have a modern look and feel with images and content snippets, yet also use the state of the art recommender service so that the content for each user is based on the unread items in their news feeds and inbox. The digest emails Include hot and trending content community wide that user has not seen, continually drawing them back in.

 

Then
Now
Digest before.PNGpastedImage_1.png

 

pastedImage_4.pngEngagement analytics dashboard

This release launches a new services for analytics to our cloud customers. This service provides a new look for analytics with focused metrics.

The first in a series of dashboards that will be published via this service is the Engagement analytics dashboard. This dashboard presents community managers with a consolidated view of key charts to easily track engagement of the community in one simplified interface.  Charts included on the dashboard in this release are as follows: User to User Interaction Chart, Engagement Index, with the Registered Users and Community Stickiness (DAU/MAU), Participation ladder for Active Users, Particiation Ladder for Registered users.

 

Previously only available through out Professional Services department, we hope to empower community mangers with actionable insights, further driving the success of your community.

 

This service will be available shortly after the GA date.

 

 

Customer Experience

Top rated customer experience keeps community members coming back time and and again.

 

An inviting, neat and tidy community makes each visit a pleasure and drives return contributors. The effort of keeping your community in showroom condition should not become a burden. Leveraging existing investments in high value services like spam prevention and simply making community manager and administrators jobs easier, keeps those efforts at a minimum.

 

We continue our quest for perfection with improvements to mobile use of the platform through improved search and internationalisation across the board as well as the introduction of analytics that untethers community managers further from their desk based machines. By popular demand, iOS users now also have native discussion and comment capabilities. Many organisations now arm themselves directly with third party spam prevention services and your Jive-x community can now directly leverage those as well, helping you optimise your enterprise investment. With modifications to the Marketo integration, marketers now get further insight on which to based their analysis, leading to more relevant information and messaging to community users. This release also sees two oft requested features delivered: mixed mode SSO ensures you can leverage internal SSO for employees alongside existing authentication mechanisms for external users. And to take one more obstacle out of your way to move to the cloud: we now offer synonym search too!

 

As part of our ever improving customer experience, we introduce the following new capabilities:

 

Screen+Shot+2015-08-24+at+12.43.57+PM.pngSpam Prevention Service

When your community needs to be open and when you invite end users to register to contribute, that unfortunately also opens up the door to some bad apples. Spam and combatting it is the norm, unfortunately, and spammers are getting ever more creative. That's why your Jive-x community has had a host of moderation and interception capabilities to try and keep it out altogether. Yet many organisations are investing in sophisticated anti-spamming services that take advantage of the big data insight they have to combat the plague ever more efficiently. In this release, we are rolling out a new anti-spam micro service that will use the existing jive's anti-spam capabilities coupled with the functionality of some of the best in class anti-spam vendors, allowing you to keep your communities even cleaner with less effort.

 

jive-x-analytics.pngjive-x-discussion-noscroll.pngMobile Improvements

In our native mobile apps for iOS and Android, we're bringing new functionality to make the life of community managers and administrators easier by including analytics to measure community health right from their mobile device. We're also updating the discussion and comments experience and improving the search capabilities.

 

pastedImage_16.pngMixed Mode Authentication

You want your employees to be an active part of the community, to establish relationships, represent the organisation and be able to act as intermediaries. Yet you don't want to burden them with yet another username and password to log into the platform. By introducing mixed mode authentication, you can now leverage your internal authentication systems for external communities.

 

Synonym search

Customers will ask questions in slightly different ways. Subtly different in words they use yet all may actually mean the same thing. By providing synonyms for the various words and terms relevant to your business, you can make sure that those looking for the 'big' new pack size will find the 'massive' one too. One more reason to now move to the cloud. And with more users getting what they need in a way that's more natural to them and in their words, you'll drive higher satisfaction, more deflected calls, and better RoI.

Synonyms.png

 

 

 

 

In closing

This release drives crucial capabilities for those organisations that want to either get started or refine the use of their community specifcially for customer advocacy and engagement and we're tremendously excited to be sharing a sneak peek of what's to come with you. As with every release, please stay tuned for our live webinar and further Deep Dive blogs highlighting the key features listed above. As always, we're eager for your comments and feedback, so please do let us know what you think.

 

Thank you for the continued love, inputs and ideas!

We want to let you know that the Jive-n and Jive-x shared Preview sites, as well as any customer-specific preview sites, will be upgraded on Thursday, September 10th.  A downtime of 30 to 90 minutes will occur some time between 9am-5pm PT, but should not be more than 90 minutes during the upgrade process. We apologize in advance for any inconvenience this may cause.

 

If you have any questions, please don't hesitate to let us know. We will be posting an overview of the Jive-n and Jive-x features that will be part of the 2015.3 release on the Jive Community shortly  - so please stay tuned.

 

Thank you,

The Jive Team

Filter Blog

By date: By tag: