Digest emails get a major overhaul with the 2015.3 release.
Our recommendation service is now being leveraged to put together top and trending content, curated for each individual, since they've been gone. The content will be a combination of trending across the entire community, trending in the user's specific subscription and custom news streams, and trending in their inbox. It will only include content that the user has not viewed in the specified timeframe.
The graphic above shows just a sample of some of the signals we use when generating a custom digest for a user. We look at the overall spike in activity, at the trending line (slope of the spike), and at the recurrence of activity over time. We also look across various buckets like actiivty across the entire community, activity in the user's streams, activity in their inbox, or even just on content where the user is mentioned. Each of these facets are weighted to generate a final list of content to include in the digest.
The digest email has also been completely redesigned to create a more simple, beautiful, and engaging reading experience. Images can optionally be included (there is a system property to set the number of images to embed), and each content item will include text snippets with a read more link to pull users back into the community.
Besides the recommended content list, the digest email also includes updates on your contributions and tips and tricks.
There are a number of active ideas in the community for digest emails. I'm happy to report that most will be addressed with the 2015.3 release.
Allow users to manage email notifications per "watch"
Custom Digests for Jive Cloud Users: Making the Digest a Personalized Newsletter
|Jive Genius Digest Email|
Email summaries (daily, weekly, etc.) should show summary of the activity in Groups I belong to.
Community Digest emails - distinguish new content since last email update
|Add a "Community Awareness" section to digest|
|Different email digest versions based on permission group|
|Sort activity by stream in the community digest|
The new digest email will be enabled for all new instances of Jive-n with the 2015.3 release. For existing customers, we will be making the new digest email available in batches. We expect to launch the new digest email to all existing customers before the end of the year. Even when the new digest email becomes available, it will not automatically replace your existing digest template. If you are interested in enabling the new digest email, please contact support.