Digest emails get a major overhaul with the 2015.3 release.

 

Our recommendation service is now being leveraged to put together top and trending content, curated for each individual, since they've been gone. The content will be a combination of trending across the entire community, trending in the user's specific subscription and custom news streams, and trending in their inbox. It will only include content that the user has not viewed in the specified timeframe.

digest+backend.png

The graphic above shows just a sample of some of the signals we use when generating a custom digest for a user. We look at the overall spike in activity, at the trending line (slope of the spike), and at the recurrence of activity over time. We also look across various buckets like actiivty across the entire community, activity in the user's streams, activity in their inbox, or even just on content where the user is mentioned. Each of these facets are weighted to generate a final list of content to include in the digest.

email-iphone-6b.pngdigest+mail.png

 

The digest email has also been completely redesigned to create a more simple, beautiful, and engaging reading experience. Images can optionally be included (there is a system property to set the number of images to embed), and each content item will include text snippets with a read more link to pull users back into the community.

 

Besides the recommended content list, the digest email also includes updates on your contributions and tips and tricks.

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There are a number of active ideas in the community for digest emails. I'm happy to report that most will be addressed with the 2015.3 release.

 

Allow users to manage email notifications per "watch"

https://community.jivesoftware.com/ideas/1102

315 votes

Custom Digests for Jive Cloud Users: Making the Digest a Personalized Newsletter

https://community.jivesoftware.com/ideas/4641

75 votes

Jive Genius Digest Email

https://community.jivesoftware.com/ideas/3436

65 votes

Email summaries (daily, weekly, etc.) should show summary of the activity in Groups I belong to.

https://community.jivesoftware.com/ideas/1499

65 votes

Community Digest emails - distinguish new content since last email update

https://community.jivesoftware.com/ideas/5115

35 votes

Add a "Community Awareness" section to digest

https://community.jivesoftware.com/ideas/1132

35 votes

Different email digest versions based on permission group

https://community.jivesoftware.com/ideas/2653

25 votes

Sort activity by stream in the community digest

https://community.jivesoftware.com/ideas/4140

15 votes

 

The new digest email will be enabled for all new instances of Jive-n with the 2015.3 release. For existing customers, we will be making the new digest email available in batches. We expect to launch the new digest email to all existing customers before the end of the year. Even when the new digest email becomes available, it will not automatically replace your existing digest template. If you are interested in enabling the new digest email, please contact support.