Production Notification (for most Jive-x customers)

As was called out in the 2015.3 Release Waves and Upgrade Schedules post, the major production upgrade for most Jive-x production instances is scheduled to start Friday, October 9 and run through Saturday, October 10. During the upgrade window, your production site will be down for roughly 30-90 minutes.

 

Below is the upgrade window for your Jive-x production instance, based on the geographical region your cloud instance is hosted in:

 

  • EU (Amsterdam): 2:00PM - 8:00PM PDT  (1:00AM - 5:00AM CET)
  • US 1 (Phoenix):  7:00PM - 12:00AM PDT  (10:00PM - 3:00AM EST)
  • US 2 (Phoenix): 10:00PM - 3:00AM PDT (1:00AM - 6:00AM EST)

 

To be notified of all 2015.3 release communication as it becomes available, follow the One Stop for 2015.3 Content document.

Note: Some Jive-x customers have an exception and the production instances of these customers will be upgraded at a later date. If you are one of these exception customers, you would have gotten an email with your upgrade date.

 

Preview Notification (for all Jive-n & Jive-x preview customers)

In addition, all preview instances will get upgraded on October 9th as well. During the upgrade window, your preview site will be down for roughly 30-90 minutes. Below is the upgrade window for preview instances:

 

9:00AM to 5:00PM PDT / 12:00PM to 8:00PM EDT / 5:00PM to 1:00AM CET

 

Thank you,

The Jive Product Team