We are pleased to announce the general availability of Jive-n 8.0.4 and Jive-x 8.0.4. This release provides a number of fixes that improve stability and increase security and usability.
You can download 8.0.4 from your Purchases page.
For more details, please refer to:
Turn your Jive-x Community into a Hub of Social Media Listening and Engagement
What do people say about our brand? How can we better address questions or concerns about our brans that are being asked on social media? Can we automatically get info about what our competitors are saying about us or what is being said about them?
Social media has transformed the way we market businesses and the way we react to customers. Regardless of what we have to say about our brand, product, and services, people are going to have their own take on them, and they may be turning to social media to express that.
But, what if we had a way to be aware of those things in one centralized place and empower loyal customers and advocates to answer and increase positive awareness?
I'm happy to announce the availability of our Jive-x integration with one of the leaders of social monitoring - Sysomos. This further strengthens Jive-x' product portfolio in the social space and makes for a compelling solution both for the marketing and support line of business.
With Sysomos-Heartbeat for Jive-x, Jive-x customers can 'extend' their teams and leverage their experts and advocates within the community to proactively respond to social conversations. It's true for Marketing & Brand, as well as for Support.
One more aspect of it is the ability to find influencers. As we all know, influencers are a great way to get brand names to target audience. While listening in on social media, companies can see who influences the most and who they should 'recruit' and bring in to the community.
You can find more information about this integration here: Sysomos Heartbeat for Jive - Jive Software
A full Documentation can be found here: Jive for Sysomos
Here's a quick overview:
Step : 1. Jive community admin will need to install the Add-On
Step 2 : Jive admin will click on configure now link from above screen and will enter Heartbeat ID and API Key of Sysomos and save the configuration.
Step 3 : Now at Jive place level , place owner will configure the external stream integration
Step 4 : In this step he will click on Authenticate button for twitter authentication
Step 5 : Also, place owner will enter his twitter credentials (This page coming from twitter. ) and authorize the app
Step 6 : Place owner will select the Sysomos tags and configure at place level.
Step 7 : Save the configurations at place level.
Step 8 : Now activity stream will appear on place/group
Step 9 : Once he click on show more button , he can view total feed
Step 10 : Community user can share this activity to other member in the community by clicking share button
Step 11 : Community user can also click on Go to Item button and can directly respond on post (Twitter / Facebook post)
Jive 18.104.22.168 is now available. This release provides a critical security fix. While we can't disclose the details of security vulnerability, we highly recommend upgrading to this version to secure your installation.
You can download 22.214.171.124 from your purchases page.