Turn your Jive-x Community into a Hub of Social Media Listening and Engagement
What do people say about our brand? How can we better address questions or concerns about our brans that are being asked on social media? Can we automatically get info about what our competitors are saying about us or what is being said about them?
Social media has transformed the way we market businesses and the way we react to customers. Regardless of what we have to say about our brand, product, and services, people are going to have their own take on them, and they may be turning to social media to express that.
But, what if we had a way to be aware of those things in one centralized place and empower loyal customers and advocates to answer and increase positive awareness?
I'm happy to announce the availability of our Jive-x integration with one of the leaders of social monitoring - Sysomos. This further strengthens Jive-x' product portfolio in the social space and makes for a compelling solution both for the marketing and support line of business.
With Sysomos-Heartbeat for Jive-x, Jive-x customers can 'extend' their teams and leverage their experts and advocates within the community to proactively respond to social conversations. It's true for Marketing & Brand, as well as for Support.
One more aspect of it is the ability to find influencers. As we all know, influencers are a great way to get brand names to target audience. While listening in on social media, companies can see who influences the most and who they should 'recruit' and bring in to the community.
- Rich Set of Data
- Access billions of conversations spanning 189 countries and 186 languages with up to two years historical data. No matter where a conversation is happening on Twitter, Instagram, blogs, or traditional media (just to name a few) if it is on the social web, Heartbeat will surface it for you.
- Customize tags and queries
- Tease the signal from the noise. Query the billions of conversations that Sysomos collects and store just the data that matters to you. Then tag conversations to measure, compare, and analyze the results.
- Task and Workflow Rules
- Heartbeat automatically alerts you to critical conversations as they happen, and assigns them directly to the teams that can do something about it. Keep tabs on sales opportunities, customer service moments, or potential legal concerns. Heartbeat lets you identify social engagement opportunities and automatically assign them to the person or department who can handle the situation.
You can find more information about this integration here: Sysomos Heartbeat for Jive - Jive Software
A full Documentation can be found here: Jive for Sysomos
Here's a quick overview:
Step : 1. Jive community admin will need to install the Add-On
Step 2 : Jive admin will click on configure now link from above screen and will enter Heartbeat ID and API Key of Sysomos and save the configuration.
Step 3 : Now at Jive place level , place owner will configure the external stream integration
Step 4 : In this step he will click on Authenticate button for twitter authentication
Step 5 : Also, place owner will enter his twitter credentials (This page coming from twitter. ) and authorize the app
Step 6 : Place owner will select the Sysomos tags and configure at place level.
Step 7 : Save the configurations at place level.
Step 8 : Now activity stream will appear on place/group
Step 9 : Once he click on show more button , he can view total feed
Step 10 : Community user can share this activity to other member in the community by clicking share button
Step 11 : Community user can also click on Go to Item button and can directly respond on post (Twitter / Facebook post)