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Perceptive (previously: Twistage), our video service provider, is currently updating their service infrastructure for greater stability. In order to facilitate this transition, they are changing their whitelisting policies such that IP whitelisting will no longer be supported. The changes to this policy will take affect October 1st, 2016.

 

For many customers, this change will have no affect. However for customers who have their Jive instance behind a firewall and open it up using specific IP whitelisting, you will need to update the lists to remove those specific Perceptive IPs and instead include the following:

 

The following domains for end user to Perceptive communication:

 

  • *.jivesoftware.com
  • *.twistage.com

 

And for communication between Jive and Perceptive, the following IPs

 

50.19.127.228

52.4.125.148

52.6.145.21

52.22.44.102

52.22.98.14

52.44.119.45

52.45.54.219

52.45.236.90

52.206.223.205

54.243.35.52

75.101.144.40

174.29.238.27

174.129.240.31

52.45.54.219

52.54.180.117

52.44.119.45

52.45.236.90

23.21.76.80

23.23.90.48

23.23.94.7

50.16.187.111

50.16.210.98

50.19.127.228

54.197.254.218

54.204.24.127

107.21.212.16

107.22.216.172

184.72.239.40

184.73.232.18

46.137.165.93

54.195.246.169

54.217.228.206

79.125.6.182

79.125.6.237

79.125.11.104

79.125.12.197

79.125.20.107

79.125.24.56

79.125.25.81

 

This change will not affect Edgecast whitelisting. Customers who currently use Edgecast whitelisting, both by specific IP and by domain, will continue to do so without change. The above changes still do need to be made.

 

After October 1st, and until these updates are made to your whitelists, you may experience issues with playing videos.  The following issues may arise:

  • Authentication calls cannot be made back into Jive to validate a user's entitlement to viewing a video, and thus video cannot be played back - Affects hosted and on-premise customers
  • On-premise customers who have their Jive instances firewalled for incoming connections from outside the firewall will experience longer lag between when the video is uploaded and when it's playable, but of no more than 10 additional minutes. 
  • In the unlikely event that HTTP/HTTPS (ports 80/443) is blocked by the firewall, users will be unable to play back video

 

If you'd like to test these changes, please refer to Perceptive Media Test Scenarios for Jive.

 

If you need assistance in adjusting your whitelists, or you run into any issues after making the adjustment, please open a case in your MyJive Group here in the JC and our support engineers will be able to assist you.

 

Thank you,

The Jive Team

Documents are boring.

 

Yup, you heard me right. Documents are boring.

 

We pour hundreds of hours of effort into creating quality documents and there's a ton of good, important stuff in all that documentation we create to get our jobs done. We need documents. That said, it's all about the people creating the documents – that's where the interesting story lies.

 

Whereas other platforms put the document at the center, Jive's approach puts people – you and your colleagues – at the center of everything we do. After all, what good is a document if it doesn't get the right feedback at the right time from the right people? Who are the right people? Who can help me get answers? How will others who need my expertise find me?

 

Jive's rich people profiles and employee directory are a central part of the people story. The profile can tell an incredibly powerful story about a person in just seconds:

 

  • What's their background and expertise?
  • Where are they located?
  • How do I contact them?
  • What are they working on?
    • And...what does the community find most interesting?
  • Where do they fall in the org chart?
  • Who are they connected with?
  • What do they look like?

 

Unfortunately, many Jive customers don't take full advantage of our rich profiles because they aren't fully leveraging data from existing internal systems.

 

Introducing Jive User Sync

 

UserSync_Integration_profile.png

If you're like most of our customers, you probably accumulated a wealth of details about your employee population in various systems throughout the years. That data is really valuable! We want to help you use it to its full potential, which is why we're releasing two new add-ons, the Jive Basic User Sync and Jive Advanced User Sync.

 

Basic User Sync

 

Create & Update Users

A complete employee directory is a useful employee directory. We make creating and maintaining your employee directory simple. And don't worry about license limits – users don't count against your license until they've logged in at least once. Just supply us with a CSV file* containing user records and we'll handle creating and updating records. The CSV supports basic user details (ID, username, email, first name, last name) plus up to 5 profile fields. Our team will work with you to run the sync on a schedule that suits your needs.

 

Account Deactivation

Tired of manually deactivating accounts in your Jive instance when someone leaves? Let the Basic User Sync handle this for you. Disabled users retain their valuable content but disappear from search results, org chart and the employee directory.

 

Advanced Reporting

Quickly see which records from your file were processed successfully and which had errors. Sync results are emailed nightly and error and archive records are easily downloaded.

 

Advanced User Sync

 

The Jive Advanced User Sync includes all of the features of the Jive Basic User Sync, plus:

 

Dynamic Org Chart

Jive-n has a beautiful org chart feature, but you need a user sync to use it (unless you like lots of manual work). Simply pass us the user ID for each employee's manager and we'll build the org chart for you.

 

Security Groups

Do you already have defined security groups somewhere? It would be a headache to try and replicate (and maintain) all those groups by hand inside of Jive, but they are essential to setting up Jive permissions. Just pass in a list of security groups for each user in the Advanced User Sync and we'll automatically create corresponding permission groups and make sure users belong to only their assigned groups.

 

Extended Profiles

Feeling confined by the 5 profile field limit in the Basic User Sync? The Advanced User Sync gives you ten times more mapped profile fields, up to 50. More user data means better search results and better connections across your organization.

 

Availability

Jive Basic and Advanced User Sync are available for purchase to all Jive-n Cloud customers. For pricing and further details, please reach out to your Jive sales representative. Jive 9.0 support will be available to hosted and on-prem customers later in the year.

 

Want to know more?

For a deeper look at these two integrations, as well as a side-by-side comparison with our native LDAP user sync, please check out the Jive User Sync: Demo New video or read   Fact Sheet: Jive User Sync .

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