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Hello Jive Users,

 

Who doesn't like having the ability to be connected, consume news, collaborate and contribute from wherever they are? We all like being mobile-first and work from different places. For that reason, Jive developed Jive Daily, our mobile app for your employees.

We would like to re-introduce Jive Daily to you and equip you with an Adoption Kit. This kit includes a few items, to help you drive more adoption internally and benefit the most from what's already included in your Interactive Intranet (Jive-n) package :

  • Blog with information about Jive Daily
  • Internal and customizable version of it, for you to edit and post inside your own company community
  • Posters with information and fun screenshots, for your team, HR, Corp Comm, etc. to use in break rooms and similar
  • For any question please @mention the Product owner, Gadi Michaeli or myself and we will be more than happy to help

 

Let's start...

 

Bring the power and productivity of your Jive instance to mobile and deskless employees

 

Want to drive adoption and help your users get the most out of your Jive-powered intranet, collaboration hub or employee community? Make sure they’re using the Jive Daily mobile app. It's like having Jive in your pocket. People can read the latest company news, check their inboxes, communicate with colleagues, keep up with projects – even create and share content. Everything they need to stay connected and productive is there – in an elegant mobile app that's fast, really simple and a joy to use.

 

Jive Daily is ideal for employees on the go and deskless workers who have little or no access to computers. It runs on iOS and Android devices, and it’s as simple to download and install as it is to use. We've included download instructions in the example blog post below.

 

Just a few of the things your users can do with Jive Daily:

  • View customizable news streams
  • Search people, places and content
  • Access places, recently viewed content and bookmarks
  • Post questions for colleagues to answer
  • Join discussions, or start their own
  • Check inbox notifications
  • View a visual org chart
  • Send and receive direct messages
  • Vote on polls and ideas
  • View and RSVP to company events
Daily1.png

 

The easiest way to spread the word to users is an announcement and blog post in your Jive community. In fact, we've gone ahead and written a draft to get you started. Feel free to edit, fill in the blanks and re-use. Plagiarism is encouraged!

 

Notes:

  • The Jive Daily add-on should be automatically installed on your Jive instance. If not, you can find it under "available" add-ons and install it from there.
  • Jive Daily is included for all Jive cloud customers, with no configuration needed. It's also available for on-premises and hosted customers using Jive v9 and up. Contact your Jive sales rep for more info.
  • Jive can help you track the progress of your Jive Daily adoption campaign with stats on downloads, app starts and usage.  Contact your Jive technical account manager for help.

_____________________________________________________________

 

Blog post for you to use internally and drive employees to download Jive Daily and stay connected:

 

Hi Everyone,

 

I'm excited to let you know about it a great mobile app you can use to stay connected with __________ [name of your community] anywhere you go. It's called Jive Daily, and it's like having ______ [community name] in your pocket. You can do pretty much anything you normally do with ______ [community name] – via your favorite mobile device. You can read the latest company news, check your inbox, find and communicate with colleagues, keep up with your projects – even create and share content. It's fast, it's easy and really fun to use.

 

Jive Daily runs on iPhones and Androids. You can download it and start using it in minutes. I suggest you do so today!

 

How to get it:

  • Go to the Apple App Store or Google Play Store on your phone or tablet and search for "Jive Daily"
  • Download the app
  • Once it's downloaded, open the app and enter this URL: __________ [your community URL]
  • Log in using your _______ [community name] username and password

 

Once you log in, you can start using Jive Daily right away. Here are some thing you can do:

 

Read the News

The latest company news is displayed on the home screen. Just tap a post to read more:

Read the News_new.png

 

Add a Comment or a Like

  • You can reply to the post with questions, thoughts or feedback. Scroll down to see other people's comments and add your own. You can like posts and comments and mark them as "helpful," too.

Add Comment or Like_new.png

 

 

Check Your Inbox

  • Tap "Inbox" at the bottom of the screen to see all the messages and updates waiting for you.

Check your Inbox_new.png

 

 

Find a Doc or a Person

  • Tap "Search" at the bottom of the screen and just enter a name or some keywords to find anyone or anything in the community.

Find a person or a doc_new.png  OrgChart.png

 

 

Post a Status Update, Send a Message or Share a Document, Image or Video

  • Tap "Create" at the bottom of the screen, then select the type of content you'd like to share.

Post a status update send a message_new.png

 

 

 

A poster with all the information above

Please see attached.

 

 

Give it a try now!

Thanks,

Jive

Introducing the Salesforce Case Management Connector

We are pleased to announce the release of Jive's Salesforce Case Management Connector. The Salesforce Case Management connector is a critical piece for turning a Jive-x Customer Support community into a hub where where users can search for information, interact with experts, and now engage with support agents that might exist outside of Jive. With the connector, customers will be able to file and track cases directly within a Jive-x community and support agents can stay within Salesforce while still responding to any and all cases that are created via Jive.

 

Key Benefits and Features

 

  • Increased case deflection with automated promotion of relevant content and articles to the user
  • Provides transparency to your customer with a seamless case dashboard within your jive-x community to keep track of filed cases
  • Decrease support costs by providing support agents with an uninterrupted workflow by allowing them to manage cases directly manage cases in SFDC

 

 

Case Management Walkthrough

 

Jive users will have two entry-points into the connector once Case Management is installed: Through the Case Dashboard or via the My Cases tile.

 

Case Dashboard

 

The Case Dashboard is the home of the Case Management connector and allows users to review the status on all cases they've created -- both at their desk and while on the go with our Responsive-ready interface. Uses will be able to search and sort their results while within the Case Dashboard.

SFDC_integration_caseDashboard+(1).png
My Cases Tile

 

The My Cases tile is the entrance to the Case Management connector and allows community managers to turn any place within Jive into the premier support leading page. This tile will show users their most recent cases while still letting them experience the rest of Jive.

SFDC_integration_MyCases+(1).png
View, update, and comment cases all within Jive

 

Once a user navigates to one of their cases, they can see any updates from support and post any of their own comments as well. The placement of the avatars denote if a user exists within Jive or within Salesforce. By leveraging API calls, Jive users can respond from Jive and Salesforce support agents can respond from Salesforce. Everyone stays in the environment they're accustomed to, while interacting seamlessly to resolve cases as quickly and efficiently as possible.

SFDC_integration_caseThread+(1).png
Case Deflection

 

Users can create a new case through the My Cases tile or the Case Dashboard. As they type in their subject, Jive's look-ahead search will crawl through the rest of the environment and surface any relevant resources within the community -- including knowledge base article, discussions, answered questions, or documentation. If the issue is not resolved, users can complete the form and file a case.

Screen+Shot+2017-01-09+at+2.54.44+PM (2).png

 

 

Availability

 

Jive's Salesforce Case Management Connector is currently only available for Jive-x Cloud customers. For more technical information please check out: Technical Fact Sheet: Salesforce Case Management Connector

 

For pricing and further details, please reach out to your Jive sales representative.

 

If you currently have the CRM - Salesforce Integration add-on installed and are interested in this connector, please also reach out to your Jive representative.

 

Want to know more?

 

Datasheet on JSDC: http://jive.to/sfdccasemngmt
Demo Video: Salesforce Case Management Connector Demo Video - YouTube

 

Jive 9.0.0.1 is now available for Hosted and On-Premise releases. This release provides critical bug fixes. We highly recommend upgrading to this version to provide the best user experience.

 

Jive Patch Release 9.0.0.1 is available for download from your licenses page.

 

 

 

Today we've released a new update for our Jive Daily - Interactive Intranet Mobile App. If you are not using Jive Daily yet, you can download it from App Store or Google Play.

 

I'm excited to announce our newest functionality:

  • In-app visual Org Chart of your company
  • Additional filtering options in people search to provide a complete employee directory experience
In the user's profile, you'll find a new link to the org chart. org-chart-on-profile.png
org-chart.png
The Org Chart will have a tree of all the employees organization with the reporting structure. The number at the bottom of each avatar represents the number of direct reports under that user.
Searching for people just became easier with additional filter options on the people search page         Picture2.png

 

As always, we welcome your feedback and look forward to hearing how you're using these new features. If you have any questions or require any support please post in the [Archived] Jive Daily space or your MyJive Group.

 

A small glimpse of what's next

 

MDM- Mobile Device Management

 

MobileIron-logo-stacked.pngFor Jive 9 we made Jive Daily for Hosted MDM-compatible by implementing the AppConfig protocol. The AppConfig protocol is compliant by most MDM/EMM vendors and therefore Jive Daily is compatible with them all. However, as this is a 'young' protocol, we want to test each vendor to make sure we fully support it, 20110805.AWLogoMDMTag.jpgso following the release of Jive 9 we now officially support Mobile Iron.  Today we are actively working on testing that our AppConfig implementation supports AirWatch as well.

 

 

 

 

unnamed.png

 

 

As Good doesn't support the AppConfig protocol, we are working on integrating with AppDome.
AppDome technology "fuses" Good SDK into the application, which then provides full MDM support. We don't have a clear date but are actively working on integrating with AppDome to have Jive Daily available on their platform.

 

 

 

 

 

As we have a large demand for MDM compliance from our cloud customers too, we are working on implementing the AppConfig protocol in Daily for cloud as well. In Q1, AppConfig protocol compliance will be provided OOTB on Daily for Hosted and Daily for cloud.

 

 

Rewards Integration

As this been requested time after time, we plan on adding reward points, levels and recent badges to users' profiles along with the ability to give someone a badge. This will of-course be available only for cloud instances connected with Rewards.

points-on-profile.png

Points on Profile

badges-on-profile.png

Badges on Profile

give-someone-a-badge.png

Give someone a badge

 

News Tiles Support

The ability to "pin" stories to the top of the news stream has been requested by several customers. As more and more customers are adopting the news page, we will be adding support for news tiles and announcements in Jive Daily.

news-tiles.png

 

 

 

At first we will support the following tiles:

  • Banners
  • Carrousel
  • Latest blog posts
  • List of contents
  • Leaderboard (already supported in places)

 

 

If you'd like to be notified of each new release of Jive Daily, and the features and bug fixes that are included in it, please follow the Jive Daily Release Notes document.

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