Introducing the Salesforce Case Management Connector
We are pleased to announce the release of Jive's Salesforce Case Management Connector. The Salesforce Case Management connector is a critical piece for turning a Jive-x Customer Support community into a hub where where users can search for information, interact with experts, and now engage with support agents that might exist outside of Jive. With the connector, customers will be able to file and track cases directly within a Jive-x community and support agents can stay within Salesforce while still responding to any and all cases that are created via Jive.
Key Benefits and Features
- Increased case deflection with automated promotion of relevant content and articles to the user
- Provides transparency to your customer with a seamless case dashboard within your jive-x community to keep track of filed cases
- Decrease support costs by providing support agents with an uninterrupted workflow by allowing them to manage cases directly manage cases in SFDC
Case Management Walkthrough
Jive users will have two entry-points into the connector once Case Management is installed: Through the Case Dashboard or via the My Cases tile.
Jive's Salesforce Case Management Connector is currently only available for Jive-x Cloud customers. For more technical information please check out: Technical Fact Sheet: Salesforce Case Management Connector
For pricing and further details, please reach out to your Jive sales representative.
If you currently have theadd-on installed and are interested in this connector, please also reach out to your Jive representative.
Want to know more?
Datasheet on JSDC: http://jive.to/sfdccasemngmt
Demo Video: Salesforce Case Management Connector Demo Video - YouTube