The Salesforce Case Management Connector links your Jive community to your Salesforce and allows customer to engage with your support team. Customers can manage their cases right from within your community in a familiar interface while integrating with your support agents using your existing Salesforce support processes.
The new version includes the much desired ability to add attachments to cases and to distinguish escalated cases.
Release date: Friday, July 14th
Delivery mechanism: Add-on, users will be upgraded automatically
Updated documentation: Salesforce Case Management Connector
The connector will now support the use of attachments within the tiles:
Escalated cases can now be easily distinguished in the case list as the font color for the is changed to red.