Over the last two weeks, we released version 2016.3.8 to all cloud customers (https://community.jivesoftware.com/community/customers/blog/2017/09/13/september-2017-jive-nx-cloud-maintenance-update ). As part of that release, there was a bug introduced (document previews failed to render). We have prepared and tested a fix.
The fix will be rolled out to customers starting Friday, October 6, and last through next Friday, October 13.
This will be a standard HAZDU release. This will be a zero downtime update. No action is needed by customers.
We apologize for any inconvenience this may have caused. If you have additional questions about this update, please post them here.