We are excited to announce a new space for everything Jive customers need to know about Jive Platinum Support Services. This new AureaWorks space provides detailed, descriptive information about all of our Aurea Platinum Support services specifically for Jive. You’ll learn what to expect and how to prepare for the array of additional services for cloud and on-premise customers with your Aurea Platinum Support.
Our hope is that you can take full advantage of the significant insights and value your Jive Platinum Support membership affords you and your organization, while making the most of your Jive solution.
We will be rolling out additional spaces for other Aurea products in the near future, so stay tuned!
Please let us know if you have any questions or comments by replying to this blog or posting in the Jive Platinum space.
Jive continuously improves our products and prioritizes resolving issues identified by our clients. Today, we're happy to announce that Jive 9.0.4 is now available for our hosted and on-premise clients. In addition to addressing approximately 400 issues, the 9.0.4 Jive release brings GDPR-compliant functionality to your Jive Interactive Intranet product.
On 25 May 2018, the General Data Protection Regulation (GDPR) takes effect in the European Union (EU). The new regulation imposes broad new data privacy protections for EU individuals and applies to any company that collects or handles EU personal data, regardless of the company’s location. Jive is committed to helping our clients comply with the GDPR through privacy and security protections in our products and services.
To take advantage of these features and capabilities, an upgrade to Jive version 9.0.4 is required. Clients on Jive version 9.0 or greater, this upgrade is available without an additional license fee, however, a Professional Services package may apply if assistance is required. Clients on Jive versions prior to 9.0, will need to undergo an upgrade to version 9.0.4 in order to take advantage of GDPR compliance product features. License and Professional Services fees apply if assistance is required.
On-premise clients may upgrade your community to the latest Jive 9.0.4 release by downloading it from your licenses page. If you are a hosted client, please contact support.
Individual’s Right - Data Portability: Quick Download
|For Cloud and Hosted CommunitiesJive will create a zip file containing a JSON formatted file with a user’s profile information, their associated Jive content and their associated files. This allows you to quickly access and manage the information you provide to your users upon their requests for data portability.|
Individual’s Right to Erasure: SoftDelete
For Cloud and Hosted CommunitiesJive will clear a user’s profile and anonymize @mention references to that person throughout your Jive databases while leaving their associated content in-place.This helps in cases where you need to retain certain content from a user that would otherwise have been deleted using the existing Delete User functionality
Aurea Platinum Support customers may submit a ticket through the Customer Support Portal to request these services be performed after May 25th, 2018.
If you have any additional questions, would like to schedule your upgrade, or learn more about the Aurea Platinum Support program, please contact your Account Manager.
Hello Jive community!
The General Data Protection Regulation (GDPR) will take effect in the European Union (EU) on 25 May 2018. As you may know, the regulation imposes broad data privacy protections for EU individuals and applies to any company that collects or handles EU personal data. At Aurea, data protection is of critical importance so we are committed not only to our own compliance, but also helping our customers address the GDPR requirements that are relevant to our products and services.
To stay up to date on Aurea communications regarding GDPR, Jive customers should follow the Aurea and GDPR Compliance space (Partners, please follow Aurea and GDPR Compliance - Partners). If you are unsure how to follow a place, please see How to Follow Places in AureaWorks.
Just looking for the GDPR white paper for Jive customers? You can find them here:
If you have questions about GDPR, please reach out to your Account Manager.
All Jive-n/x Cloud Production and Preview instances will receive a maintenance update between January 5-12, 2018. This maintenance release reinforces our commitment to improving the quality, stability, and performance of Jive. It includes 60+ issues resolved from a variety of areas such as the core functionality, integrations and Jive Rewards. Stay tuned for detailed release notes for this 2016.3.9 release.
In contrast to our major release upgrades (which have a specified downtime window), this maintenance update:
Jive continuously improves our products and prioritizes resolving issues identified by our clients. When applicable we bundle up these fixes into a maintenance update to be applied to all Cloud instances in a non-disruptive manner. Nothing is more important to us than the availability, integrity, and privacy of our clients’ data. We take special measures to ensure that your Jive instances are not impacted by maintenance updates. As information on the scheduling of future updates or upgrades becomes available, it will be published int he Customer Hub of AureaWorks.
The list of known issues and resolved issues for each maintenance update will be published here closer to the release date: Fixed Issues in Jive-n and Jive-x Current Release (2016.3)
In parallel to this update,
Jive Daily for cloud also has an available maintenance release. see details in Fixed Issues in Jive Daily for Cloud
You can download the latest version from:
An update notification will be posted when these maintenance updates are complete. If you have additional questions, please post them here.
Jive 9.0.3 Maintenance Release - Now Available
As mentioned in October's Product Update Blog, Jive continuously improves our products and prioritizes resolving issues identified by our clients. When applicable, we bundle these up into a maintenance update for your community.
We're happy to announce that Jive has been working hard to address over 500 issues in the Jive 9.0.3 release, now available for our hosted and on-premise clients. This is great progress toward achieving a higher standard of quality that Aurea has committed to customers.
Areas of Improvement
For the Jive 9.0.3 release, our engineering and Product teams focused on resolving the most critical and commonly customer-reported items. These include improvements around the following areas:
A complete list of product fixes included in Jive 9.0.3 release can be located here: Fixed Issues in Jive 9.0.3 | AureaWorks
Download the Jive 9.0.3 Release
On-premise customers may upgrade your community to the latest Jive 9.0.3 release by downloading it from your licenses page. If you are a hosted client, please contact support.
Jive 9.0.4 Coming in Q1, 2018
In addition to addressing another 500+ issues, the Jive 9.0.4 release (targeted for Q1 2018) will also focus on addressing General Data Protection Regulation (GDPR) product requirements. Details around specific product enhancements to support GDPR are forthcoming closer to the release date and will be published in the AureaWorks Customer Hub.
If you have any additional questions about this release, please post them here.
Over the last two weeks, we released version 2016.3.8 to all cloud customers (https://community.jivesoftware.com/community/customers/blog/2017/09/13/september-2017-jive-nx-cloud-maintenance-update ). As part of that release, there was a bug introduced (document previews failed to render). We have prepared and tested a fix.
The fix will be rolled out to customers starting Friday, October 6, and last through next Friday, October 13.
This will be a standard HAZDU release. This will be a zero downtime update. No action is needed by customers.
We apologize for any inconvenience this may have caused. If you have additional questions about this update, please post them here.
We are pleased to announce the general availability of Jive-n 8.0.6 and Jive-x 8.0.6.
This release addresses many issues in order to improve quality, stability, performance, and security. Specifically, some areas of interest are Accessibility and Records Retention.
Please note that this is the last planned release for the Jive 8 version because official End of Life is September 30th, 2017 (please contact your Account Manager if extended support is required).
Going forward, we are excited about the upcoming Quality & Stability releases for Jive 9 where are have planned many improvements that will prove to be a welcomed upgrade from Jive 8. So, we hope to see you there!
For more details on Jive 8.0.6, please refer to:
You can download 8.0.6 from your licenses page.
The Salesforce Case Management Connector links your Jive community to your Salesforce and allows customer to engage with your support team. Customers can manage their cases right from within your community in a familiar interface while integrating with your support agents using your existing Salesforce support processes.
The new version includes the much desired ability to add attachments to cases and to distinguish escalated cases.
Release date: Friday, July 14th
Delivery mechanism: Add-on, users will be upgraded automatically
Updated documentation: Salesforce Case Management Connector
The connector will now support the use of attachments within the tiles:
Escalated cases can now be easily distinguished in the case list as the font color for the is changed to red.
Jive currently supports Internet Explorer 9 & 10 within all Jive platforms, including Jive Custom and Jive Cloud.
While both Internet Explorer 9 and 10 will still be able to access Jive after the 2017.1 Cloud upgrade, any issues identified within these browsers will not be fixed or resolved unless it also occurs on Internet Explorer 11 as well. This includes any issues that render the interface non-functional for any users on those browsers. 2017.1's GA date is targeted for Q3 of this year, though customers will be upgraded throughout the latter half of 2017. Further communication on 2017.1 dates will be forthcoming within the next month.
At this time, this policy does not affect Jive Custom users.
Supporting Internet Explorer 9 & 10 over the past few years required our developers to create complex workarounds or making conscious decisions *not* to utilize features that modern browsers support. This prevented us from truly optimizing Jive to create the best experience possible for our users.
Finally, Internet Explorer 9 & 10 usage exposes Jive and our users to security risks. Microsoft removed support for Internet Explorer 9 & 10 in January 2016 and has acknowledged that they do not plan on addressing any security issues identified within those browsers.
Jive Cloud will not lock Internet Explorer 9 or 10 users out of the system, but the 2017 release was not tested nor optimized for those browsers. Moving forward, many critical parts of the application may be non-functional if users are on these versions of IE.
It is recommended that users plan on upgrading to Internet Explorer 11.
I'd like to personally invite you to a great webinar we're going to have next week with ADP: 'Transformative Results Through Internal & External Engagement".
Your organization might be already using Jive-n for employee communication and collaboration, but wouldn't it be amazing to take that same level of connection and engagement beyond the firewall? Jive-x customer communities take your customer support to the next level while also driving customer satisfaction and advocacy.
Join laura lerner, ADP's VP Knowledge Management, Janice Mak, ADP's Collaboration Program Manager, and Sherry Rosenkrantz, Jive's Customer Success Director, on Wednesday, April 5, at 8:00AM PST / 11:00AM EST to discover how ADP is using both Jive-n and Jive-x to transform client services, increase engagement and yield cost savings.
Sign up here: http://jive.to/2oh7YGb
In this session, ADP professionals will share and guide you with:
We hope you can join us!
Sign up here: http://jive.to/2oh7YGb
We are always looking to innovate on our cloud features and provide the highest quality to our customers. With this in mind, we recently addressed some issues in our cloud translation service. We were able to provide these updates to our customers without interruption of the service or your community. This document outlines the improvements made.
We've improved the way we request translations for content from each provider. The previous version of the service had the potential to send a translation request per individual sentence, which in turn caused the translation providers to throttle connections originating from Jive as well as overall decreased translation service throughput. With the new service changes, it's possible to translation a large piece of content in a single request to a provider. This makes the overall translation experience faster and more efficient, saving time and reducing the number of errors encountered.
The Lionbridge connector now leverages the latest Lionbridge API. This ensures we are up-to-date with their latest version and adheres to their best security and support processes.
Microsoft recently deprecated their Bing translation engine (as part of their overall DataMarket deactivation) and recommended that users switch to the Azure Cognitive Services Translation offering. We are therefore pleased to introduce Azure as the replacement Microsoft translation engine. Microsoft warns on their site that existing Datamarket subscriptions will be deactivated as of April 30, so any customer currently using Bing as their translation provider will need to obtain a subscription key from Microsoft and switch their configured engine in Jive to Azure. Here are the instructions as follows...
1. Generate a key for Microsoft Azure Announcements: Action Required before April 30, 2017 - Microsoft Translator Moves to Azure – Customer Feedback & Ideas f…
2. Go to Admin Console > Settings > Content Translation Service in Jive and select "Microsoft (Azure)" as your provider:
3. Paste the subscription key into the form field provider and hit Save
If you need any assistance on this approach, please ask here or contact Jive support.
Any language variants supported by a translation provider will now be returned and shown in the languages dropdown. Previously, we were inadvertently removing "duplicate" languages despite differences in locale (e.g., Simplified Chinese vs. Traditional Chinese).
We are now honoring when a user has specified a locale in the browser. When a user has set their locale, we will use this as the default locale when translating content. This will be released with the April maintenance release.
If you have any questions, feel free to comment here. If you encounter any issues with translations, please file a case with support.
We are pleased to announce that Jive 9.0.1 is now available for Hosted and On-Premise releases.
Jive 9.0.1 is available for download from your My Jive Licenses app.
This release provides many stability and usability fixes, as well as improvements to
For more details on this release, please refer to:
For information on the Jive 9 release please point them to The Jive 9 Upgrade Planning Guide in the Jive Works Community.
Who doesn't like having the ability to be connected, consume news, collaborate and contribute from wherever they are? We all like being mobile-first and work from different places. For that reason, Jive developed Jive Daily, our mobile app for your employees.
We would like to re-introduce Jive Daily to you and equip you with an Adoption Kit. This kit includes a few items, to help you drive more adoption internally and benefit the most from what's already included in your Interactive Intranet (Jive-n) package :
Bring the power and productivity of your Jive instance to mobile and deskless employees
Want to drive adoption and help your users get the most out of your Jive-powered intranet, collaboration hub or employee community? Make sure they’re using the Jive Daily mobile app. It's like having Jive in your pocket. People can read the latest company news, check their inboxes, communicate with colleagues, keep up with projects – even create and share content. Everything they need to stay connected and productive is there – in an elegant mobile app that's fast, really simple and a joy to use.
Jive Daily is ideal for employees on the go and deskless workers who have little or no access to computers. It runs on iOS and Android devices, and it’s as simple to download and install as it is to use. We've included download instructions in the example blog post below.
Just a few of the things your users can do with Jive Daily:
The easiest way to spread the word to users is an announcement and blog post in your Jive community. In fact, we've gone ahead and written a draft to get you started. Feel free to edit, fill in the blanks and re-use. Plagiarism is encouraged!
Blog post for you to use internally and drive employees to download Jive Daily and stay connected:
I'm excited to let you know about it a great mobile app you can use to stay connected with __________ [name of your community] anywhere you go. It's called Jive Daily, and it's like having ______ [community name] in your pocket. You can do pretty much anything you normally do with ______ [community name] – via your favorite mobile device. You can read the latest company news, check your inbox, find and communicate with colleagues, keep up with your projects – even create and share content. It's fast, it's easy and really fun to use.
Jive Daily runs on iPhones and Androids. You can download it and start using it in minutes. I suggest you do so today!
How to get it:
Once you log in, you can start using Jive Daily right away. Here are some thing you can do:
Read the News
The latest company news is displayed on the home screen. Just tap a post to read more:
Add a Comment or a Like
Check Your Inbox
Find a Doc or a Person
Post a Status Update, Send a Message or Share a Document, Image or Video
A poster with all the information above
Please see attached.
Give it a try now!
Introducing the Salesforce Case Management Connector
We are pleased to announce the release of Jive's Salesforce Case Management Connector. The Salesforce Case Management connector is a critical piece for turning a Jive-x Customer Support community into a hub where where users can search for information, interact with experts, and now engage with support agents that might exist outside of Jive. With the connector, customers will be able to file and track cases directly within a Jive-x community and support agents can stay within Salesforce while still responding to any and all cases that are created via Jive.
Jive users will have two entry-points into the connector once Case Management is installed: Through the Case Dashboard or via the My Cases tile.
The Case Dashboard is the home of the Case Management connector and allows users to review the status on all cases they've created -- both at their desk and while on the go with our Responsive-ready interface. Uses will be able to search and sort their results while within the Case Dashboard.
My Cases Tile
The My Cases tile is the entrance to the Case Management connector and allows community managers to turn any place within Jive into the premier support leading page. This tile will show users their most recent cases while still letting them experience the rest of Jive.
View, update, and comment cases all within Jive
Once a user navigates to one of their cases, they can see any updates from support and post any of their own comments as well. The placement of the avatars denote if a user exists within Jive or within Salesforce. By leveraging API calls, Jive users can respond from Jive and Salesforce support agents can respond from Salesforce. Everyone stays in the environment they're accustomed to, while interacting seamlessly to resolve cases as quickly and efficiently as possible.
Users can create a new case through the My Cases tile or the Case Dashboard. As they type in their subject, Jive's look-ahead search will crawl through the rest of the environment and surface any relevant resources within the community -- including knowledge base article, discussions, answered questions, or documentation. If the issue is not resolved, users can complete the form and file a case.
Jive's Salesforce Case Management Connector is currently only available for Jive-x Cloud customers. For more technical information please check out: Technical Fact Sheet: Salesforce Case Management Connector
For pricing and further details, please reach out to your Jive sales representative.
If you currently have theadd-on installed and are interested in this connector, please also reach out to your Jive representative.
Datasheet on JSDC: http://jive.to/sfdccasemngmt
Demo Video: Salesforce Case Management Connector Demo Video - YouTube