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Jive Interactive Intranet

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See the release notes for full detail. 

This is the third in a series of blog posts that will focus on answering the question “what is the long-term future of Jive?”

 

In this blog post, I’m going to start digging a bit deeper into the use case impacts of PeopleGraph.  As a quick refresher, PeopleGraph is the technology on which we are betting the future of Jive.  We began working on this roughly six months after acquisition, and in the last post in this series I provided a bit more detail on what PeopleGraph is and why we believe it is both important and transformative.

 

The key capabilities that PeopleGraph is designed to enable – Connection, Discovery, and Collaboration – are the topics of this and my next two blog posts.  As a finale, I’ll also be describing the powerful new “organizational insights” that Community Managers will be able to glean when our new reporting dashboard begins inquiring and inspecting PeopleGraph.

 

For this post, I’ll focus on Discovery.  Where possible, I’ll try to give guidance for things that are explicitly “on the roadmap” vs. those that are concepts still in the investigation phase.

 

The Most Basic Facet of Discovery:  Search

 

Search has always been a key feature of Jive and of most enterprise social networking, content management, and interactive intranet solutions.  Irrespective of how they use Jive, I have yet to talk to customers that have not cited search as a critical capability – and an area where they would like to see significant innovation and product improvement.

 

Search in Jive today is adequate – better than most of the competitive offerings, but  materially weaker than the consumer equivalents that are the basis for how most users will judge enterprise software today (comparing it to Google, for example).  This can generate a great deal of user frustration, and inadequate search in a content-rich enterprise portal can be one of the earliest and most important signals of the “digital crowding” problem I addressed in earlier posts.

 

Search in the enterprise is uniquely hard – which is why Google abandoned its search appliance and why search within Google docs is so much worse than Google web search.  Techniques that are so successful on the internet, such as Google’s PageRank, are significantly less effective in the enterprise because the things those algorithms depend on, such as backlinks, don’t exist in the enterprise content context.

 

This is where PeopleGraph comes in.  PeopleGraph enables us to replicate, in many ways, most of the relevancy and intent advantages that Google’s PageRank and successor algorithms have applied so successfully to the web.  At its core, PeopleGraph is a series of links; this is precisely why the same principles that Google uses to make decisions regarding user intent and search result relevancy can be applied by Jive search using PeopleGraph.  Jive will make decisions using the volume and strength of various connections between people and the content associated with those people.

 

The advantages of this go beyond just intent and relevancy.  Much as Google cannot manage the content of the Internet, the new PeopleGraph powered Jive search will not depend on a content managed enterprise ecosystem.  In theory, as the enterprise evolves and PeopleGraph reflects that evolution, the links and strengths of links between people and the content they are associated with will change.  Those changes will alter search results, such that “old” content becomes less relevant as the links to it weaken both in number and in strength.

 

Let’s dig into a specific example.  In this scenario, let’s assume that Jan is looking for information on Amazon Web Services, and specifically the Amazon Web Services migration plan.  If you were to run such a search in Jive today, you might type “Amazon Web Services migration plan” yielding (in our own Aurea51 instance) the following results:

 

 

 

Two problems are immediately apparent.  First, people routinely refer to “Amazon Web Services” as “AWS,” and because Jive search does not understand that these are the same thing, those entries are all missing from the search results.  This is a problem of intent – the old Jive search has no understanding of your intent here.

 

The second problem is that the old Jive search (and most enterprise search) will bias to older documents precisely because they are old.  The newer content with the most relevant information on the migration schedule is lower on the list.

 

With PeopleGraph powered search things will be different.  Let’s take a look at the results of the same search when run on PeopleGraph.

 

 

You’ll notice a few things almost immediately.  First, the bulk of the results reference “AWS” – Jive search now understands this to be the same as “Amazon Web Services” and, it turns out, most people refer to it that way.  This “intent” engine will also help with common situations such as name misspellings or common words that can be spelled differently (i.e. organization vs. organisation). With PeopleGraph, intent can be inferred.

 

Second, you’ll notice that the nature of the results are different with a significant emphasis on more recent content.  This is almost certainly because the link strength to this content is very strong, despite its recency, because of the people who created it or are consuming it.  Jive search can understand the strength and breadth of these links as a good indication that this is a substantive, definitive document.

 

Finally, you’ll notice the search now even includes people, despite the fact that we are searching for what is obviously not a person.  PeopleGraph enables Jive search to identify experts on the particular topic – in this specific case the person who is [TS4] accountable for the AWS migration plan.  The searcher can use this additional information to go “right to the source” – either directly or by starting a group that includes that person.  This is obviously a use case that makes little sense in the internet context but can be extraordinarily powerful for the enterprise.

 

Passive Discovery:  Contextualized Suggestions

 

A completely new element of discovery that PeopleGraph will enable is something we are calling “contextualized suggestions.”  The general concept is not terribly different from how consumer browsing or shopping applications provide suggestions for other content or products that you may be interested in based on the content (or product) you are currently engaging with.  The difference here, though, is that in addition to recommending content, PeopleGraph will suggest people in context whom it would be valuable to engage with around the content in question.

 

Let’s look at an illustration on how this will work.  In the example below, you will see that the individual user is involved in a group discussion on a document about a supply chain proposal written in the programming language Python that is  for a French speaking customer called Roederer. In this example leveraging PeopleGraph, you will notice now that the document being viewed is now making several “suggestions” – both people suggestions and content suggestions.

 

The people suggestions are folks within the organization that PeopleGraph has identified as experts on the discussion topic in question.  The content suggestions, similarly, are related documents whose content might inform the discussion.

 

In this example, let’s assume that Marcia (the user) is interested in possibly involving some of the identified experts to further inform the discussion.  She clicks on Jimmy to understand who he is and the nature of his inferred expertise.

 

 

We notice that Jimmy is among the highest rated resources in the company on python, and furthermore he has created several pieces of content that are highly related to the document being discussed in the group.  Marcia can invite him to participate in the group, and Jive can immediately provide the context as part of the invitation.

 



A Long-Term Future of PeopleGraph-Powered Discovery

 

Better search and contextual suggestions are straightforward applications of PeopleGraph for discovery, and ones we expect to deliver early in our roadmap once PeopleGraph is deployed.  Over time, though, one can imagine additional possibilities.

 

PeopleGraph is being architected as a service external to Jive, and will include a robust API (integration) layer to make it easy to connect with Jive and other critical data sources – HR systems, Active Directory, Office 365, Slack, Box, Salesforce, etc.  Every source that PeopleGraph connects to will enrich PeopleGraph’s understanding of the organization.  This means that, long-term, PeopleGraph can understand:

 

  • The content associated with Slack or other transient messaging applications, enabling that to inform search as well as PeopleGraph’s understanding of organizational relationships
  • Connections to people outside the walls of the enterprise, such as customer relationships as mastered in Salesforce and how those relationship strengths manifest themselves in the company context (how strong is our company’s relationship with Apple, and what are the specific relationships we have and who has them?)
  • Content associations for documents stored outside of Jive, ultimately enabling search to find people or content that is not exclusively informed by what is resident within the walls of Jive

 

We believe PeopleGraph will drive a profound change in people and content discovery – initially within Jive but over time, increasingly drawing from the ecosystem that surrounds it.  Over the weeks and months ahead, we will be releasing demo videos of the prototypes in action to give you a real sense of how this will work and the progress we are making on it.

 

As always, I invite your feedback and questions.  Thanks for taking the time to engage in this discussion with us.

 


 





This is the second in a series of blog posts that will focus on answering the question “what is the long-term future of Jive?”

 

A few weeks ago, I shared a blog post that described the thinking and broad outline around how we see Jive evolving as a product over the next decade.

 

If you haven’t had a chance to read that first post – including the vital interaction with customers around it – I encourage you to do so.  But in quick sum, our vision for the future of Jive is based on the following premises:

 

  • Enterprise social networks, and the companies that created them, have largely failed on the original promise of leveraging the consumer social network to unlock real collaboration and productivity in the enterprise
  • This failure, we believe, is a function of a fundamental design flaw – neglecting to put people as the central structural principal of the enterprise social network – just as it is in the more successful consumer social network
  • As a result of this failure, most enterprise social networks ultimately crumble under their own weight from a phenomenon called “digital crowding…”  which occurs when the noise in the system overwhelms the signal, making the whole useless
  • This leads to churn – as users seek out a new network that is less crowded until that one in turn is overrun; “Slacklash” is just the latest example

 

 

Our future vision for Jive is to re-establish people as the critical center of the enterprise social network – and by doing so, create a much more meaningful, relevant, and valuable environment for enterprise connection, discovery, and collaboration.

 

In this post, I’ll dig a bit deeper into the technology that will power all of this – a technology we call “PeopleGraph.”  Fair warning – I’m going to talk in abstract as opposed to specific terms in order to communicate the general concept and broad capabilities of PeopleGraph.  This may be frustrating, as the specific capabilities enabled by PeopleGraph are going to get relatively light treatment here.  In future blogs, I promise to share more specifics on the use cases that PeopleGraph uniquely enables and those that are on the short-term and long-term roadmap, and why we believe it will be so transformational.  But let’s start by explaining what we’re talking about here.

 

PeopleGraph is the technology by which the new Jive will understand and assign a value to the relationships between people in an organization.  It is built on a powerful graph database (Amazon Neptune) – a data structure uniquely suited to representing people relationships.

 

To be sure, consumer social networks have leveraged network/graph technologies for years.  But, to our knowledge, no one has yet attempted to create a graph structure with the richness of relationship representation envisioned by PeopleGraph.

 

PeopleGraph will bring five fundamental dimensions to the table that are new – to Jive, yes, but also to social network technology in general.

 

PeopleGraph will understand not just connections, but connection types.

 

If you think about every social network you’re familiar with – including Jive – they all basically understand one single connection type – Twitter followers, LinkedIn connections, Facebook friends.

 

While it’s not reflected on much anymore, it is patently absurd that a social network understands only one kind of connection.

 

 

PeopleGraph will understand the myriad relationships we all have – some of which we are defining now as part of the first implementation of PeopleGraph, and some of which we expect to define over time as we work with customers and understand other valuable relationship types that it will be useful for PeopleGraph to be able to represent. 

 

PeopleGraph will know how you are connected in the formal organizational structure.  That is, it won’t be just a graphical representation of the organizational hierarchy (as is the case with Jive today).  PeopleGraph will understand and be able to represent the entirety of the enterprise organization and reporting relationships.

 

It will also understand that other, non-organizational relationships are just as relevant, and that there are many different types of those – relationships like mentor/mentee, team member, friend, subject matter expert, and many more.  And that the kinds of content sharing and collaboration that is appropriate or useful for those different types of relationships can - and often will - be different.

 

 

PeopleGraph will have a rich conception of individuals and will be able to translate that understanding into an even deeper understanding of connections.

 

PeopleGraph will enrich its understanding of people via integrations with HRIS systems, Microsoft Active Directory, LinkedIn, and other sources.  And it will use this information to develop detailed profiles of people – their work experience, skills, education, etc. – to further inform the nature of connections.

 

Ultimatlely, PeopleGraph will also interpret the content that people produce or consume – content natively produced in Jive but also, optionally, content produced or consumed in email, messaging applications like Slack, or document collaboration applications like O365 or Google Docs. 

 

This will yield additional insights about an individual - such as the topics of interest, or those for which they are considered credible sources of insight (as an aside, I recently came across a fascinating and analogous discussion in the publishing community about beginning to more deeply integrate reader contributions as part of the story, and the need to discern credible contributors from random noise).

 

All of this deep people insight – coupled with an understanding of the different types of connections people within an organization can have – will enable Jive to create an experience for each user that is uniquely personalized, and provide the ability to narrow or broaden the information aperture of a conversation (stay in the “VIP section” of the concert or head into the crowds – or go back and forth between both).  It will also create an incredible, powerful search experience and enable Jive to serve up, at the appropriate time, relevant people or content recommendations based on the context of the work people are doing in Jive.

 

I recognize this is all described conceptually at this point, and I’ll be presenting more specific use case examples in future blog posts on the three core value propositions of the future Jive – connection, discovery, and collaboration.

 

But let me give one specific example.  Many customers use Jive for CEO level interactions with the broader employee base – something we regularly do at Aurea as well.  These posts can often generate hundreds of comments with wide ranging topic threads (in fact, my original post on AureaWorks on this topic fits in this category).

 

You can imagine a reader “dialing up” or “dialing down” a view of the dialogue based on numerous attributes – the credibility of the contributors on that particular topic, seniority, tenure, organization, location, skills, expertise, relationships types, etc.  It’s nothing short of controlling “digital crowding” – the ability to manage the environment to suit the need.

 

PeopleGraph will understand different connection strengths.

 

In addition to connection “types”, PeopleGraph will also understand connection “strengths”, or how deeply different people in the organization engage with one another.  This could be direct engagement, such as active collaboration or communication, or indirect engagement, such as consuming or otherwise engaging with someone else’s content.  In either case, over time PeopleGraph will begin to understand your “expressed” network of stronger relationships, based on who you spend time with (from your calendar), who you interact with (from email to chat to Jive itself), and whose content you consume.

 

PeopleGraph will identify latent relationships of value – generally and contextually.

 

All of this information – the connection types and strengths, the people attributes, the affinities between people and the credibility they establish with each other – will be represented via the PeopleGraph.  And because all of those things are represented in graph technology through connections, Jive will be able to ask PeopleGraph to traverse those connections to identify relationships, affinities, or points of connection between people that are potentially useful, even if (perhaps especially if) those people do not know each other today.

 

This will be useful in search, of course.  But it will also be useful in the context of collaboration, content consumption and creation.  Imagine a scenario where a person creating or reviewing a piece of content is given suggestions for other pieces of relevant content, or other people who might be useful contributors or reviewers – or who have created similar content in the past.  All of these connections will exist in - and come to life with - PeopleGraph.

 

PeopleGraph will present Community Leaders with unprecedented insight into the connection points and collaboration patterns within their organization.

 

Giving administrators insight and control is an essential part of fostering a healthy community.  No community, left entirely to its own organic development, will be as successful as one that combines organic growth with effective stewardship from a talented community leader.

 

Our expectation is that PeopleGraph will enable a level of insight and control that goes well beyond the traditional usage and activity metrics that Jive and other platforms have historically offered.  While we haven’t gone so far as to spec any of this out yet, I can give you an idea of what is theoretically possible - given the information that will be available within the PeopleGraph structure.

 

In addition to understanding user activity, Community Managers will be able to understand the evolution of organizational dynamics and relationships.  They will be able to see patterns of connection, and where organizational knowledge is being siloed. They will understand the impacts of churn on things like “brain drain,” and they will understand how skill and “expertise density” is evolving over time in their organization.

 

They will be able to compare the theoretical knowledge and collaboration potential of their organization relative to that which is actually being expressed in Jive, and understand what explains the difference.  In short, we should be able to move from “community management” to “human capital and knowledge management.” A lofty ambition for sure, but one which is at least theoretically possible through the data available to Jive in PeopleGraph.

 

The user experience – Connection, Discovery & Collaboration

 

In the next three blog posts in this series (and I’m committed to getting all of them out prior to the first Aurea Experience ’18 in Munich this November), I’ll delve a bit more into how we see PeopleGraph enabling what we’ve defined as the three primary value propositions of Jive – connection, discovery, and collaboration.

 

 

Until then, I look forward to your feedback and advice.  All of us at Aurea are genuinely excited about the future we’re working on building for you.  We appreciate your patience, and your tolerance for the disruption that comes with change, while we architect this future.  I’m 100% convinced it will be worth it in the end.

Latest on the Series:

The Long-Term Future of Jive (Episode Two)

The Long-Term Future of Jive (Episode One)

 

This is the first in a series of blog posts that will focus on answering the question “what is the long-term future of Jive?”

 

The “long-term” part of that question is important and warrants a bit of further definition.

 

When I say long-term, what I mean is product decisions and work that are durable – that we could live with ten years from now and still be building upon.  Decisions that will provide a foundation for multi-year future innovation, some of which we can’t even foresee today.  What I won’t be talking about in these posts are some of the tactical features or issues (as interesting as they may be to many of you) that are the focus of our very near-term releases. Of course, we’re happy to engage on those topics separately.

 

Customers are rightly thirsting for transformative innovation.  The collaboration space in particular is rife with “new stuff” that can create a visceral sense that -- absent constant innovation -- your organization is somehow falling behind.

 

But we believe much of the “innovation” happening in collaboration is simply recycling of old ideas – the resurgence of chat as the hot new category is a primary example of this. In contrast, we have been looking for ways to create more profound impact … something that resets Jive on a true leadership path to drive differentiated value in ways that other enterprise collaboration solutions aren’t pursing.

 

An essential part of doing this involves rethinking what Jive is from the ground up.  The most important part of any construction project is the foundation and structural design.  Over the past year, we’ve been working intensively on designing and building this new foundation.  This work is not particularly visible to you, but it’s vital if we’re to reinvigorate this product and this company.  In effect, we’ve been rethinking – and rebuilding – the very core of Jive.

 

So, in the spirit of working out loud, I’ll share with you what we’ve been working on and, perhaps equally as important, why.  In all of this, I’m interested in your candid feedback.  Much of this we haven’t shared as yet, even with our Customer Advisory Board.

 

The Enterprise Social Network

 

As we began this work - roughly 100 days after acquisition - one of the first questions we needed a good answer to was why Jive had struggled – why its growth had stalled, and why its investors lost faith and decided to sell the company to us.  We began by tracing the steps backwards from the very beginning.

 

2008 can be considered the year enterprise social in its modern form was born.  This is the year that a group of startups – Jive, Yammer, Chatter, Mzinga, Dekks, and others – emerged with the aspiration of taking the Web 2.0 social revolution into the enterprise.  Ambitiously called “Enterprise 2.0” – the idea was to unlock the same kind of frictionless, freeform connection and interaction that public social networks had enabled, but within the enterprise ecosystem to improve worker productivity.

 

Ten years later, the reality simply didn’t live up to the initial vision and hype.  Almost all the players – after a period of flourish and growth – saw that growth seize up.  Some, like Jive and Yammer, were acquired.  Others shifted their focus to ancillary markets.  Some have had their position deprecated to near irrelevance as part of a broader suite.  None emerged to become the Facebook or LinkedIn of the enterprise.

 

This is curious.  In the consumer world – where the temporal judgements of fashion would seem to put much greater risk on a social network’s long-term viability – things have been remarkably stable.  The big players – Facebook and LinkedIn – have proven durable and have driven enormous societal change over nearly two decades.  Why hasn’t one of the enterprise players emerged to have the same broad impact and durability?  Why isn’t Jive as big as Facebook?

 

We have a theory.  And that theory is the basis of our future vision and fundamental redesign of the core of Jive.

 

The Fatal Flaw of Enterprise Social

 

Social networking really involved two concepts.  “Social” – the ability to communicate and share content, and “network” –the ability to establish, maintain, and manage relationships.  Both have been important to the success of Facebook and LinkedIn, but our observation is the latter – the concept of network – is far more important and foundational than the former.

 

Looking back at each of their erstwhile competitors – mySpace and Spoke respectively – both of those players de-emphasized networking in favor of content.  As a specific example, in mySpace, your friends were anonymous.  A compelling case can be made that the simple ability to see your “real” friends in Facebook was the killer feature that enabled it to win.Our observation is that all of the “enterprise social networks” focused on content over networks and people. In fact, the industry would shortly thereafter avoid the “enterprise social software” moniker and adopt much narrower definitions – like “interactive intranet,” Importantly, Jive itself doesn’t even have the notion of a people network built into its core data structures; it assumes the entire company is your network (or, perhaps more correctly, that there is no network). Everything is built around content.  This is the case with, to varying degrees, every enterprise social platform we've evaluated.

 

So what’s the problem? Clearly, many of you (and even a handful of other enterprise social software product customers) have used the software to create transformative change.  The focus on content and collaboration has enabled a level of transparency and knowledge sharing that wasn’t possible before.

 

But we believe that social networks that aren’t grounded in people (the most important asset of a company) are ultimately undermined by a core problem – what has been referred to in academic literature as “digital crowding.”  This is the moment when the signal-to-noise ratio starts to go sideways, and the massive amount of unbridled content becomes chaotic and overwhelms the utility of the system.  Newsfeeds become overrun with irrelevant content.  Search becomes impossible.  Inboxes are stuffed with alerts.  Groups proliferate to the point of meaninglessness.  This chaos results in a wealth of content, but a poverty of attention.

 

The reason some Jive customers have been very successful is because of exceptional community management.  Great community management can help mitigate some of the impacts of “digital crowding” – you can almost think of it like crowd control.  But it doesn’t fully eliminate the effects; only a technology grounded in people can do that.

 

People generally respond to digital crowding by finding a new “less crowded” neighborhood (in this context, a new tool), and the cycle again repeats until that network is also overwhelmed. The much publicized “Slacklash” impacting larger Slack communities is merely the latest manifestation of this problem.  All enterprise social software companies suffer from poor retention, and our contention is that it is this very phenomenon that drives a constant search for something new.

 

An Enterprise Community Centered on People

 

Both Facebook and LinkedIn are, at their core, people networks.  Facebook “friends” and LinkedIn “connections” are the basis for every other experience on those platforms.  That basis helps makes the social aspect of those platforms more manageable, reducing the fatigue associated with digital crowding.  Note, though, that that the rather simple relationship representations that Facebook and LinkedIn are capable of understanding (everyone is a “friend” or not, and everyone is a “connection” or not) pale in comparison to what is possible now using cutting edge technology.  I’ll have more on this in a future post.

 

Which takes us to the new Jive. Our plan is to build the future of Jive around a technology we are building called PeopleGraph – an incredibly rich data structure and engine that will enable Jive to understand your company’s people relationships at an unprecedented level of sophistication. Not just better than what enterprise social networks can do, but also far beyond that which either Facebook or LinkedIn are capable of understanding.

 

Jive will understand organizational relationships – how people are connected via your company’s org chart.  Jive will understand various types of personal and professional relationships that aren’t simple and hierarchical – and extend out to friends, team members, colleagues, or mentors/mentees, and Jive will understand the relative strength of those relationship - which are important and which are less so.  Jive will also understand latent relationships – commonalities between people in the organization based on more subtle skills or work activities that may not yet be expressed as a formal relationship.  If there is any basis of connection between people within a company, Jive will understand it, its fundamental nature, and its strength.

 

As you can probably imagine, enriched with this kind of intelligence, everything about the Jive you know today becomes instantly (and in many ways transformatively) better. Search is an obvious example. With a deep understanding of people relationships, locating people within the organization based on skills or work activities will be trivial.  And, because Jive understands you, what you work on, and who you work on it with, its ability to help you discover content informed by those connections will be completely new.  The search experience that PeopleGraph will unlock for Jive will, at the risk of modest hyperbole, blow traditional Google semantic search out of the water.

 

But even more exciting are the new kinds of capabilities this unlocks that simply weren’t possible with the content-centric data structures of the old Jive.  We’re going to be getting into some of these examples in future blog posts (and showing some demos at Aurea Experience 18), but I’m sure you can imagine some of them already.

 

A Bold New World

 

We’ve been hard at work building this new core for Jive for the last nine months or so.  It is based on cutting edge graph database technology from Amazon and makes optimal use of the AWS technology stack.  It is designed for massive scale and supports the kind of rich relationship representation – different types of relationships and different strengths of relationships – that no social software today is capable of understanding.  It is a massively powerful and differentiated asset, and we believe it will re-establish Jive as the leader in organizational collaboration.

 

I’m over 1,000 words, so this is probably a good place to pause my thoughts and start the conversation. I’m anxious to hear your reactions, ideas, advice, and concerns.

 

I’ll be posting subsequent blogs on this topic every 2-3 weeks.  I’m excited to share our thinking, and I appreciate you taking the time to work out loud with us.

Jive 9.0.5 Maintenance Release - Now Available

Today, we're happy to announce that Jive 9.0.5 is now available for our hosted and on-premise clients. The new release addresses approximately 150 issues. For a complete list of all the fixes included in the release, please see the Jive 9 Release Notes page.

 

Download the Jive 9.0.5 Release

If you're currently on Jive version 9.0 or later, this upgrade is available without an additional license fee, but a Professional Services package may apply if assistance is required. If you're an on-premise customer, you can upgrade your community to the Jive 9.0.5 release by downloading it from your licenses page. If you're a hosted client, please contact support.

 

For any other questions, please contact your account representative.

We are excited to announce a new space for everything Jive customers need to know about Jive Platinum Support Services. This new AureaWorks space provides detailed, descriptive information about all of our Aurea Platinum Support services specifically for Jive. You’ll learn what to expect and how to prepare for the array of additional services for cloud and on-premise customers with your Aurea Platinum Support.

 

Our hope is that you can take full advantage of the significant insights and value your Jive Platinum Support membership affords you and your organization, while making the most of your Jive solution.

 

We will be rolling out additional spaces for other Aurea products in the near future, so stay tuned!

 

Please let us know if you have any questions or comments by replying to this blog or posting in the Jive Platinum space.

Jive 9.0.4 Maintenance Release - Now Available

Jive continuously improves our products and prioritizes resolving issues identified by our clients.  Today, we're happy to announce that Jive 9.0.4 is now available for our hosted and on-premise clients.  In addition to addressing approximately 400 issues, the 9.0.4 Jive release brings GDPR-compliant functionality to your Jive Interactive Intranet product.

 

General Data Protection Regulation (GDPR)-compliant Features

On 25 May 2018, the General Data Protection Regulation (GDPR) takes effect in the European Union (EU). The new regulation imposes broad new data privacy protections for EU individuals and applies to any company that collects or handles EU personal data, regardless of the company’s location.  Jive is committed to helping our clients comply with the GDPR through privacy and security protections in our products and services.

 

For more information about the steps we've taken to implement GDPR-compliant functionality in our Jive Interactive Intranet product, please visit the Jive Interactive Intranet and GDPR Compliance white paper.

Areas of Product Improvement

In addition to providing GDPR-compliant features, our engineering and Product teams focused on resolving the most critical and commonly client-reported items.  These include improvements in the following areas:
  • Performance - upwards of 100x speed improvements in Community Manager Reports (CMR) generation.
  • Resolved issues around APIs, Document Conversion, Records Retention, Widgets, and more!
A complete list of product fixes included in Jive 9.0.4 release can be located on the Jive 9 Release Notes page.

Download the Jive 9.0.4 Release

To take advantage of these features and capabilities, an upgrade to Jive version 9.0.4 is required.  Clients on Jive version 9.0 or greater, this upgrade is available without an additional license fee, however, a Professional Services package may apply if assistance is required. Clients on Jive versions prior to 9.0, will need to undergo an upgrade to version 9.0.4 in order to take advantage of GDPR compliance product features. License and Professional Services fees apply if assistance is required.
On-premise clients may upgrade your community to the latest Jive 9.0.4 release by downloading it from your licenses page. If you are a hosted client, please contact support.

 

Introducing Complimentary Data Protect Services for Aurea Platinum Support Customers

In addition to a complimentary annual managed customer upgrade, Aurea Platinum Support customers will also benefit from Platinum Data Protect Services to assist you in your GDPR preparedness initiatives.  To learn more about the Aurea Platinum Support program, click here.

Platinum Data Protect Services

While a Community Administrator may perform many GDPR-related functions manually in the Admin Console, we offer a series of services, for cloud and hosted communities, to improve your flexibility and ease of GDPR compliance.  The following table describes additional GDPR-related services that you may access as part of your Aurea Platinum Support package, beginning May 25th, 2018.
ServiceDescription
Individual’s Right - Data Portability: Quick Download
For Cloud and Hosted CommunitiesJive will create a zip file containing a JSON formatted file with a user’s profile information, their associated Jive content and their associated files. This allows you to quickly access and manage the information you provide to your users upon their requests for data portability.
Individual’s Right to Erasure: SoftDelete
For Cloud and Hosted CommunitiesJive will clear a user’s profile and anonymize @mention references to that person throughout your Jive databases while leaving their associated content in-place.This helps in cases where you need to retain certain content from a user that would otherwise have been deleted using the existing Delete User functionality

Aurea Platinum Support customers may submit a ticket through the Customer Support Portal to request these services be performed after May 25th, 2018.

 

 

Contact Us

If you have any additional questions, would like to schedule your upgrade, or learn more about the Aurea Platinum Support program, please contact your Account Manager.

Hello Jive community!

The General Data Protection Regulation (GDPR) will take effect in the European Union (EU) on 25 May 2018. As you may know, the regulation imposes broad data privacy protections for EU individuals and applies to any company that collects or handles EU personal data. At Aurea, data protection is of critical importance so we are committed not only to our own compliance, but also helping our customers address the GDPR requirements that are relevant to our products and services.

To stay up to date on Aurea communications regarding GDPR, Jive customers should follow the Aurea and GDPR Compliance space (Partners, please follow Aurea and GDPR Compliance - Partners).  If you are unsure how to follow a place, please see How to Follow Places in AureaWorks.

Just looking for the GDPR white paper for Jive customers? You can find them here:


If you have questions about GDPR, please reach out to your Account Manager.

All Jive-n/x Cloud Production and Preview instances will receive a maintenance update between January 5-12, 2018.  This maintenance release reinforces our commitment to improving the quality, stability, and performance of Jive. It includes 60+ issues resolved from a variety of areas such as the core functionality, integrations and Jive Rewards. Stay tuned for detailed release notes for this 2016.3.9 release.

 

In contrast to our major release upgrades (which have a specified downtime window), this maintenance update:

  • Does not impact the availability of your Jive instances - your community will not experience any downtime.
  • Is limited to patching known issues or improving the core Jive Cloud engine for better performance.
  • Does not introduce new feature functionality; new features are a component of release upgrades only.
  • Is mandatory, and your instance(s) cannot be opted-out from maintenance releases.

 

Jive continuously improves our products and prioritizes resolving issues identified by our clients. When applicable we bundle up these fixes into a maintenance update to be applied to all Cloud instances in a non-disruptive manner. Nothing is more important to us than the availability, integrity, and privacy of our clients’ data. We take special measures to ensure that your Jive instances are not impacted by maintenance updates.  As information on the scheduling of future updates or upgrades becomes available, it will be published int he Customer Hub of AureaWorks.

 

The list of known issues and resolved issues for each maintenance update will be published here closer to the release date: Fixed Issues in Jive-n and Jive-x Current Release (2016.3)

 

In parallel to this update,

Jive Daily for cloud also has an available maintenance release. see details in Release notes – Jive Daily for Cloud

You can download the latest version from:

Jive Daily: Intranet on the go - Android Apps on Google Play

Jive Daily: Intranet on the go on the App Store

 

An update notification will be posted when these maintenance updates are complete.  If you have additional questions, please post them here.

Jive 9.0.3 Maintenance Release - Now Available

As mentioned in October's Product Update Blog, Jive continuously improves our products and prioritizes resolving issues identified by our clients.  When applicable, we bundle these up into a maintenance update for your community.

 

We're happy to announce that Jive has been working hard to address over 500 issues in the Jive 9.0.3 release, now available for our hosted and on-premise clients.  This is great progress toward achieving a higher standard of quality that Aurea has committed to customers.

 

Areas of Improvement

For the Jive 9.0.3 release, our engineering and Product teams focused on resolving the most critical and commonly customer-reported items.  These include improvements around the following areas:

 

  • Web Content Accessibility Guidelines (WCAG) functionality has been enhanced to support accessibility for visual and hearing impairment as well as complete functionality to achieve WCAG Level AA.
  • Records retention fixes
  • Community Management Reporting (CMR)
  • User Interface (UI) rendering and resizing improvements
  • Browser compatibility fixes across Safari, Chrome, Firefox, Internet Explorer, and Edge
  • Upgrades to key technical components, security fixes, and general code quality improvements

 

A complete list of product fixes included in Jive 9.0.3 release can be located here: Fixed Issues in Jive 9.0.3 | AureaWorks

 

Download the Jive 9.0.3 Release

On-premise customers may upgrade your community to the latest Jive 9.0.3 release by downloading it from your licenses page.  If you are a hosted client, please contact support. 

 

Jive 9.0.4 Coming in Q1, 2018

In addition to addressing another 500+ issues, the Jive 9.0.4 release (targeted for Q1 2018) will also focus on addressing General Data Protection Regulation (GDPR) product requirements.  Details around specific product enhancements to support GDPR are forthcoming closer to the release date and will be published in the AureaWorks Customer Hub.

 

 

If you have any additional questions about this release, please post them here.

Over the last two weeks, we released version 2016.3.8 to all cloud customers (https://community.jivesoftware.com/community/customers/blog/2017/09/13/september-2017-jive-nx-cloud-maintenance-update ). As part of that release, there was a bug introduced (document previews failed to render). We have prepared and tested a fix.

 

The fix will be rolled out to customers starting Friday, October 6, and last through next Friday, October 13.

This will be a standard HAZDU release. This will be a zero downtime update. No action is needed by customers.

 

We apologize for any inconvenience this may have caused. If you have additional questions about this update, please post them here.

 

 

 

Customers - Jive Hub, Partner Home

We are pleased to announce the general availability of Jive-n 8.0.6 and Jive-x 8.0.6.

 

This release addresses many issues in order to improve quality, stability, performance, and security. Specifically, some areas of interest are Accessibility and Records Retention.

 

Please note that this is the last planned release for the Jive 8 version because official End of Life is September 30th, 2017 (please contact your Account Manager if extended support is required).

 

Going forward, we are excited about the upcoming Quality & Stability releases for Jive 9 where are have planned many improvements that will prove to be a welcomed upgrade from Jive 8. So, we hope to see you there!

 

For more details on Jive 8.0.6, please refer to:

Fixed Issues in Jive 8.0.6

Known Issues in Jive 8.0.6

 

You can download 8.0.6 from your licenses page.

The Salesforce Case Management Connector links your Jive community to your Salesforce and allows customer to engage with your support team. Customers can manage their cases right from within your community in a familiar interface while integrating with your support agents using your existing Salesforce support processes.

The new version includes the much desired ability to add attachments to cases and to distinguish escalated cases.

 

Details:

Release date: Friday, July 14th

Delivery mechanism: Add-on, users will be upgraded automatically

Updated documentation: Salesforce Case Management Connector

 

 

New features:

Attachments:

The connector will now support the use of attachments within the tiles:

  • Upload attachments - A user can upload an attachment to a case in order to add relevant information for the support agent, such as screenshots, log files etc. File size is limited to 25MB.
  • See attachments in a case - A user in the community can see that a case in his tile has attachments, and the attachment type.
  • Download attachments - A user can download and open an attachment from a case directly from the tile in the community. This allows support to send relevant files to the case directly.
  • Delete attachments - User can delete attachments they uploaded to a case, so if they made a mistake they can remove it.

 

 

 

Escalated cases:

Escalated cases can now be easily distinguished in the case list as the font color for the is changed to red.

 

 

Summary

 

Jive currently supports Internet Explorer 9 & 10 within all Jive platforms, including Jive Custom and Jive Cloud.

While both Internet Explorer 9 and 10 will still be able to access Jive after the 2017.1 Cloud upgrade, any issues identified within these browsers will not be fixed or resolved unless it also occurs on Internet Explorer 11 as well. This includes any issues that render the interface non-functional for any users on those browsers. 2017.1's GA date is targeted for Q3 of this year, though customers will be upgraded throughout the latter half of 2017. Further communication on 2017.1 dates will be forthcoming within the next month.

At this time, this policy does not affect Jive Custom users.

Why EOL IE9/10?

 

Both Internet Explorer 9 & 10 were released over 4 years ago and is not able to take advantage of many functionalities and features in a modern web application. For Jive, this limitation is particularly highlighted when using modern JavaScript.

 

Supporting Internet Explorer 9 & 10 over the past few years required our developers to create complex workarounds or making conscious decisions *not* to utilize features that modern browsers support. This prevented us from truly optimizing Jive to create the best experience possible for our users.

 

Finally, Internet Explorer 9 & 10 usage exposes Jive and our users to security risks. Microsoft removed support for Internet Explorer 9 & 10 in January 2016 and has acknowledged that they do not plan on addressing any security issues identified within those browsers.

 

Recommendations & Next Steps

 

Jive Cloud will not lock Internet Explorer 9 or 10 users out of the system, but the 2017 release was not tested nor optimized for those browsers. Moving forward, many critical parts of the application may be non-functional if users are on these versions of IE.

 

It is recommended that users plan on upgrading to Internet Explorer 11.

Hi Everyone,

 

I'd like to personally invite you to a great webinar we're going to have next week with ADP: 'Transformative Results Through Internal & External Engagement". 

 

Your organization might be already using Jive-n for employee communication and collaboration, but wouldn't it be amazing to take that same level of connection and engagement beyond the firewall? Jive-x customer communities take your customer support to the next level while also driving customer satisfaction and advocacy.

 

Join laura lerner, ADP's VP Knowledge Management, Janice Mak, ADP's Collaboration Program Manager, and Sherry Rosenkrantz, Jive's Customer Success Director, on Wednesday, April 5, at 8:00AM PST / 11:00AM EST to discover how ADP is using both Jive-n and Jive-x to transform client services, increase engagement and yield cost savings.

 

           Sign up here: http://jive.to/2oh7YGb

 

 

In this session, ADP professionals will share and guide you with:

  • Best practices for healthy engagement via an online community
  • How to start your own journey with customer communities
  • A tool kit for improving engagement and strengthening brand reach
  • How to measure success with Jive-n and Jive-x

 

We hope you can join us! 

   Sign up here: http://jive.to/2oh7YGb

 

 

 

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