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2 Posts authored by: avi.goldberg

Major Production & Preview Upgrade Notification

 

All Jive-n and Jive-x production and preview instances will be upgraded to the 2016.1 Cloud Maintenance Release beginning on Friday, March, 4 through Saturday, March 5.  During the upgrade window, these instances will be unavailable for approximately 30 to 90 minutes.  We apologize in advance for any inconvenience.

 

Your scheduled upgrade window, indicated below, is based on the geographic region associated to your production cloud instance:

 

  • All Preview Instances (All Geos):  9:00 AM - 5:00PM PDT (12:00PM - 8:00PM EST / 6:00PM - 2:00 AM CE
  • EU Production instances (Amsterdam): 2:00PM - 8:00PM PDT  (11:00PM - 5:00AM CET)
  • US 1 Productions Instances (Phoenix): 7:00PM - 12:00AM PDT  (10:00PM - 3:00AM EST)
  • US 2 Production Instances (Phoenix): 10:00PM - 3:00AM PDT (1:00AM - 6:00AM EST)

 

Notifications of all 2016.1 Cloud Release maintenance details will be published as soon as they become available at this resource:  One Stop for the Jive-n/Jive-x 2016.1 Cloud Release.  If you have any questions, please contact Jive Support.

NOTE:  Jive has been talking to customers about our objective to implement an upgrade process that involves zero downtime, and occasionally you may hear us refer to this as HAZDU.  HAZDU stands for High Availability Zero Downtime Upgrade and represents our direction to provide the least disruption to our customers during the cloud release upgrade process.  Jive will keep you informed as these efforts progress.

Thank you,

 

The Jive Product Team

We want to let you know that Jive-n and Jive-x Cloud Public Preview sites, as well as any customer-specific Cloud Private Preview sites will be upgraded on Thursday, January 14th, 2016.  A downtime of 30 to 90 minutes will occur between 9 am - 5 pm PT, but will not require more than 90 minutes for the upgrade. We apologize, in advance, for any inconvenience this may cause.

 

If you have any questions, please don't hesitate to let us know.  We will be posting an overview of the Jive-n and Jive-x features that will be part of the 2016.1 release on the Jive Community shortly  - so please stay tuned.

 

Thank you,

The Jive Team

 

To learn more about Jive- and Jive-x Cloud Preview sites, see:  Cloud Private Preview & Cloud Public Preview comparison

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