Jive will soon be introducing an improved way to manage and select your Jive environments when creating a new support case in your MyJive support group in Jive Community.
This is a change we've put into place based on Jive Customer Hub feedback around the difficulty of keeping these environment lists up to date and relevant, and we are hoping that this will not only speed up the case creation process but also allow us to have the most up to date information available in Jive Community.
Selecting an Environment
What's new: For Jive Cloud and Hosted customers, the list of available environments you can choose from will synced with your Jive managed installations and will always be up to date. This means you will no longer need to manage or maintain the list of environments, and you should no longer see outdated options.
For On-Premise customers, we have migrated over your previous environments for you to choose from.
Creating a New Environment
We are still providing the ability for customer to manage a list of On-Premise environments that are not a part of our Hosted or Cloud infrastructure.
What's new: For On-Premise customers, if you do need to create a new environment you can now do so directly from the case creation page.
We've significantly reduced the amount of effort it takes to manage and maintain these environments lists, with the hopes of saving you time and allow you to keep your environment data records up to date. Having the correct environment data selected for a case is an essential part of having an effective and efficient case investigation with Jive Support.
Click the Add a new environment button and you will see a collection of fields to define your new environment:
If you run into any issues or have any questions please post a comment here or file a new support case in your secret MyJive support group. We are eager to hear your feedback so we can provide a successful support experience for you!