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2 Posts authored by: davin.kluttz

Incredible Design and Powerful New Features for Jive and JiveX

There's no better way to wrap up the week, than with an upgrade. We're super excited that the upgrade to the Fall 2014 Cloud release for Jive and JiveX happens tonight! Our Customers and Partners have been apprised of the upgrade window, which should only take a 30-60 minutes for each Jive instance. If there are questions or concerns, please contact Support. When the upgrade is complete, we'll post to this blog, again.


Of course with any upgrade, a few reminders and important links are in order…

 

Features at a Glance

This release is PACKED with great stuff for Jive and JiveX! We cover this in detail, elsewhere, but here's a summary. Note that many features are optional and can be configured, enabled or disabled by an administrator. Additionally, some features are only available for Jive or JiveX, specifically—see the documentation for details.


Note that many of these features (and more) will be available for customers upgrading to Jive 8 (hosted and on-prem) in 2015—stay tuned!


  • Jive Connectors for Office 365 and SharePoint Online
  • Jive Connector for Google Docs (beta)
  • Jive Mobile Apps for iOS and Android have been updated
  • Top and Trending Activity: We now show the best content first in the activity stream
  • Enhanced Design: high definition icons and a new look and feel to individual activity stream entries
  • Identify the Most Helpful Content: Drive faster answers and quickly navigate questions.
  • Prove ROI: New reports to provide on how many people are marking content as 'helpful'
  • Impact Metrics: Support has been added for newly uploaded videos, plus influencer data capture improvements, and reach for private and secret groups has been replaced with a "unique viewers" metric.
  • Role Badges: Highlight special groups of users with icons that stand out. (Intended primarily for JiveX, Jive administrators have access to this feature as well.)
  • Selectable Structured Outcomes and Administrator Configuration
  • New Mobile Home Page: Customize a responsive mobile experience
  • Ask a Question, Answered Questions and Unanswered Questions for Places and the Mobile Home Page
  • Theming Tool Enhancements: Manage images as part of an exportable theme and add translations to the main toolbar.
  • New Cloud Search Architecture: Enables social signal boosting and improves the experience for recently created content
  • Our robots.txt can now be modified and Antivirus now available

 

Deep Dives

Our Product team has developed a number of "Deep Dives" with screenshots and additional details on key features in the release. Be sure to check them out!

Deep Dive - Activity Streams update and showing the Best content first

Deep Dive - Design Evolution in the Fall Cloud release

Deep Dive - Office 365 & SharePoint Online

Deep Dive - Google for Work in Jive Cloud 2014 Fall release

Deep Dive - Configurable Outcomes, Better Q&A and ROI Reporting

Deep Dive - Theming and Branding Enhancements

Feature Defaults in Fall 2014 Cloud Release

 

Documentation

Our documentation team has updated the Jive documentation to include all of the new features, plus release notes and important details:

Back by popular demand! A few months back, I wrote Feature Defaults in Summer 2014 Cloud Release, which I many of you told me you found helpful. I also heard a lot of feedback at this year's JiveWorld that customers wanted more information on how to manage the rollout of new features themselves. This post is your guide to where to change Jive/JiveX Fall 2014 features. After your community is upgraded, you'll be able to make changes as outlined in this guide. (Note also that our Documentation will be updated soon, and will include many more details on these features.)


Note the differences with Jive (employee) and JiveX (external) as well as Upgrades (existing Jive communities) and New communities.

 

Feature

Default: Upgrades

Default: New

DetailsTo Make Changes
Structured Outcomes

Jive: Enabled

JiveX: Enabled

Jive: Enabled

JiveX: Disabled (except for Helpful)

You can now turn individual outcomes (final, official, etc.) on and off and these changes will be reflected within the desktop / responsive experience across Jive.

In the Admin Console, go to System > Settings > Structured Outcomes

Under "Select which Structured Outcomes to make available in your community." check or uncheck the outcomes you want to disable.

 

(Note: You can still enable/disable the feature entirely on this page.)

Activity: Top and Trending

Jive: Fixed

JiveX: Fixed

Jive: Fixed

JiveX: Fixed

The "Activity" page has been updated to focus on Top and Trending activity, Trending People, Recommended Content, Recommended People and Recommended Places. These changes are powered by the Jive Recommender service with enhancements to the number and variety of results. At the same time we have made changes to the display of the results in a more 'mosaic' pattern to visually show that time is no longer the concept that is organizing the results.

This is an improvement over the previous activity, though power users still have the flexibility of creating their own streams of activity, as well as leveraging the new stream to see if their content is top!

Role Badges

Jive: Disabled

JiveX: Disabled

Jive: Disabled

JiveX: Disabled

A special type of badge that highlights the role a person has in the community. These are assigned by user group and it works independent of Advanced Gamification.

 

 

Choose from:

  • Administrator - show who's helping manage the community
  • Champion - great for recognizing influencers in your JiveX community
  • Employee - easily identify people in your organization vs. customers, partners and external contributors
  • Expert - recognize key community members or those with special certifications
  • Moderator - make it clear when someone is calling the shots on what's allowed
  • Support - show who's there to help and differentiate your support staff from your customers

In the Admin Console, go to People > Management > User Group Summary (or Create User Group)

 

When editing a User Group, you have the option of enabling a role badge with a custom icon. There are 6 fixed roles to choose from, all of which are fully localized in the Jive web application.

Responsive "Mobile" Home Page

Jive: Enabled

JiveX: Enabled


Not Configured

Jive: Enabled

JiveX: Enabled


Not Configured

The Jive fall release adds this new ability for your community admin to select from a wide variety of Jive tiles to place on the responsive mobile home page.Important: You'll want to configure something here, since this is the home page for all mobile/responsive users.

 

By default, there are three (unconfigured) tiles for Image, Ask a Question, and Key Content and Places.

From the User menu, choose Mobile Home Page, then click Edit page.

 

Note: This has no effect on the Jive Mobile Apps for iOS and Android.

Unsubscribe

Jive: Disabled

JiveX: Disabled

Jive: Disabled

JiveX: Disabled

Unsubscribe (from emails) is now a quick link you can add to any outbound email. Just enable and your users will see the option in every email footer to quickly turn off all future email notifications.In the Admin Console, go to System > Settings > Message TemplatesClick the action to edit the email footer and on the configuration page, choose "Yes" beneath "Give users the option to automatically unsubscribe to all emails from this community."
Connectors for Office/Outlook Online

Jive: Disabled

JiveX: Disabled

Jive: Disabled

JiveX: Disabled

Jive Connector for Office Online eliminates the hurdle of working in Office documents, spreadsheets and presentations across on-premise and cloud versions. You can now co-author Office 365 files directly from Jive or bring Jive to Office 365, across any device or operating system.

 

Jive Connector for Outlook Online brings relevant Jive content and conversations into Outlook email threads for easy reference, while enabling the conversion of emails to Jive discussions. View and reply to conversations directly in Outlook Online, while applying structured outcomes.

Optional capability.
Connector for SharePoint Online

Jive: Disabled

JiveX: Disabled

Jive: Disabled

JiveX: Disabled

Using the Office 365 web document integration in the Jive 2014 Fall release, requires that the documents be stored in SharePoint Online which also serves them as web documents. In order for the Office 365 experience to be available for users creating and connecting Jive groups - a Jive admin needs to install the Office 365 & SharePoint Online Add-on.Optional capability.

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