We are always looking to innovate on our cloud features and provide the highest quality to our customers. With this in mind, we recently addressed some issues in our cloud translation service. We were able to provide these updates to our customers without interruption of the service or your community. This document outlines the improvements made.
Improved translation performance
We've improved the way we request translations for content from each provider. The previous version of the service had the potential to send a translation request per individual sentence, which in turn caused the translation providers to throttle connections originating from Jive as well as overall decreased translation service throughput. With the new service changes, it's possible to translation a large piece of content in a single request to a provider. This makes the overall translation experience faster and more efficient, saving time and reducing the number of errors encountered.
Enhanced security with the latest APIs
The Lionbridge connector now leverages the latest Lionbridge API. This ensures we are up-to-date with their latest version and adheres to their best security and support processes.
Microsoft Bing Deprecated
Microsoft recently deprecated their Bing translation engine (as part of their overall DataMarket deactivation) and recommended that users switch to the Azure Cognitive Services Translation offering. We are therefore pleased to introduce Azure as the replacement Microsoft translation engine. Microsoft warns on their site that existing Datamarket subscriptions will be deactivated as of April 30, so any customer currently using Bing as their translation provider will need to obtain a subscription key from Microsoft and switch their configured engine in Jive to Azure. Here are the instructions as follows...
1. Generate a key for Microsoft Azure Announcements: Action Required before April 30, 2017 - Microsoft Translator Moves to Azure – Customer Feedback & Ideas f…
2. Go to Admin Console > Settings > Content Translation Service in Jive and select "Microsoft (Azure)" as your provider:
3. Paste the subscription key into the form field provider and hit Save
If you need any assistance on this approach, please ask here or contact Jive support.
Any language variants supported by a translation provider will now be returned and shown in the languages dropdown. Previously, we were inadvertently removing "duplicate" languages despite differences in locale (e.g., Simplified Chinese vs. Traditional Chinese).
Refined user experience
We are now honoring when a user has specified a locale in the browser. When a user has set their locale, we will use this as the default locale when translating content. This will be released with the April maintenance release.
If you have any questions, feel free to comment here. If you encounter any issues with translations, please file a case with support.