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Jive Platform

2 Posts authored by: katherine.lulkiewicz Employee

Introduction

While most of us were enjoying a well deserved summer break, our engineering team has been hard at work to deliver the next major cloud release.  We're excited to introduce the third major cloud release of 2015. This post is to provide you with a glimpse on the soon-to-be-released Jive-n 2015.3 capabilities for employee communities.  It is packed with exciting new features and enhancements to connect and empower your workforce with a purpose-built and interactive intranet experience, both at their desks and on-the-go.

 

A sneak peek overview post covering the equally exciting Jive-x 2015.3 for external communities can be found here.

 

Release Timing

  • Preview Wave – September 10th
  • Customer Webcast – September 15th (NA/LATAM), click here to watch the recording. September 22nd (EMEA/APAC), click here to register.
  • General Availability –  October 2nd

 

Preparing for the Release

  • Feature Toggles - We will provide a separate FAQ shortly with all new features that can be toggled as well as their status for either new or upgrade customers. Depending on the feature, you can either change the state directly through the admin console (System > Settings > New Features) or through a support case.
  • Preview documentation available here.
  • Upgrade guide available here.

 

 

Jive-n 2015.3 Release Features

Simple, Beautiful Communications

Your users deserve a consumer-like news reader experience from their work applications, just as they experience consuming information in their personal lives.  We're pleased to announce that the 2015.3 release brings one of the worlds' best employee communication solutions to your organization with simple, beautiful and actionable user experience, for employees both at their desks and on-the-go.

 

Better Together: Jive-n and Jive Daily

 

In February we launched Jive Daily, the mobile news reader app, that allows employees to read their company news on-the-go. The Jive-n 2015.3 release integrates Jive-n company news desktop consumption with Jive Daily, a rich, consumer quality mobile experience. As part of the release, all current cloud customers can set up a quick configuration to turn on Jive Daily for their company.

 

With Jive Daily you will be able to:

  • View all your streams from Jive-n, and visual friendly mobile stream experience
  • Engage with content, by liking and commenting on content
  • View Post Activity for every post, see the number of views, likes and comments on a post to better see the impact of your post

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Intelligent Email Digest

Intelligent email digest drives continuous user engagement by pulling your employees back in with a modern look and feel with images and content snippets.  The state-of-the-art recommender service ensures that content for each user is contextual, based on the unread items in their news feeds and inbox. The digest emails Include hot and trending content, day, week and month in review, as well as global streams, inbox content and mentions.

 

Intelligent email digest will be released to existing Jive-n cloud communities in a phased approach.  More information on the exact timing of when this feature will be available for your community is forthcoming.

 

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Evolved News Web Experience

Building upon the News page layout released earlier this year, the Jive-n 2015.3 release provides a cleaner, contextual and more engaging news landing page, which can also double-duty as your intranet landing page.  This is accomplished with support for additional tiles, such as a full-width hero tile, a calls to action tile located above the news feed, and a fully responsive design for mobile access.

 

Top and trending news has been integrated into the landing page so it seamlessly blends subscription stream content, personal feed content, and top and trending content in the community.  You'll also find sidebar tiles on all stream views and a subscription stream summary for those power users that decide to pin a specific stream as their default view.

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Rewards & Engagement

 

Employee engagement and adoption is critical to the success of your business.  The 2015.3 Jive-n release equips your internal community with the ability to quickly onboard employees, drive valuable interactions and recognize your most active users. 

 

 

If you aren't using Advanced Gamification, you'll be seeing changes to how your points and levels work as we roll out enhancements to basic rewards within Jive.  You'll also find that the rewards administration is designed for easy configuration and customization.  Selecting the admin link to your rewards solution lets you configure onboarding quests for new users and advocate quests for power users as well as for repeated patterns of activity over time ("mastery quests" that contain levels of achievement). The default settings for activities in Jive have been configured to focus on business values and known patterns of adoption in Jive.

 

 

Points previously earned will be applied to the default settings in the updated rewards system.  As the community manager, you'll have the opportunity to configure these levels (for example by adding new ones and providing new names and icons for them).

 

 

You can enable and disable typical built-in community quests, as well as create your own.  Check your community manager Inbox for instructions on accessing the rewards console and adjusting point levels to match your community needs, and expect more communication and documentation at release time!

Custom getting started quests for onboarding:

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Backed by a powerful administration console to manage rewards:

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Analytics and Insights

This release launches a new service for analytics with focused metrics to our cloud customers. The first in a series of dashboards that will be published via this service is the Engagement Analytics dashboard. This dashboard presents community managers with a consolidated view of key charts to easily track engagement of the community in a single simplified interface.  Charts included on the dashboard in this release are as follows: User to User Interaction Chart, Engagement Index, with the Registered Users and Community Stickiness (DAU/MAU), Participation ladder for Active Users, Participation Ladder for Registered users  charts added over the coming weeks.

 

 

 

 

Previously only available through out Professional Services department, we hope to empower community mangers with actionable insights, further driving the success of your community.

 

 

 

This service will be available after launch date.

Sample Engagement Analytics Dashboard:

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Simplified Administration

 

We've not only improved upon the look and feel of your internal community, but also improved the user experience for community managers and system administrators with the introduction of the newly designed Jive Admin Console.  We've identified the most common community management tasks, as quick group creation, and designed a simple, easy to use administration console that removes 80% of the noise.  To turn on the simplified admin console, please contact support.Blog8.jpg

 

 

Integration Enhancements

Google Integrations

Our Google integrations has been one of the top favorite of our customers and we are so excited to announce that we are releasing a new integration with Google Hangouts! The Jive Connector for Hangouts will provide access to Google’s Internet meeting solution, allowing users to initiate 1:1 and 1:n video and chat sessions from within Jive. Once installed, users will notice the hangouts icon appear in multiple locations on their Jive instance that enables to quickly initiate a hangout session.

With Google Drive & Docs, we continue to make enhancements with each release. With this release, users will be able to specify Google groups with permission to folders, as opposed to only named users.

 

Microsoft Integrations

In early August, soon after our 2015.2, we released a brand new SharePoint 2013 v4 as well as an updated SharePoint Online & Office 365 connector. You can read all about it here, if you haven't already: https://community.jivesoftware.com/docs/DOC-164220 . As a follow-up to that, soon after 2015.3, we will be releasing enhancements to these previously released connectors that include:

  • The ability to connect to existing sites and document libraries
  • A simplified permission model
  • Disassociate SharePoint sites

 

As always, we will have a deep-dive blog posts around this coming in October.

 

 

Jive Chime and Jive Circle Integrations:

 

 

Jive Chime: Real-time Messaging App for Team Collaboration

Less than 6 months ago we launched Jive Chime, our secure real-time messaging app. Since then, one of the most requested functionality from Jive-n customers was integration with Jive-n. We have always envisioned Jive-n and Jive Chime integrating together to empower employees with the tools they need to be even more collaborative, with seamless experience.  With the new release we have a few points of integration.

 

1) Easily enable Jive Chime through an Identity Add-on

  • Admin for Jive-n customers who want to use Jive Chime will be able to turn on a Jive-w Identity Add-On that will port all the Jive-n employee data into Jive Chime's company tab, enabling employees to use Jive Chime as the real time messaging tool with their employees

 

2) Once enabled, end users will see Jive Chime in different places for an easy start with Click to Chime Connector

  • Chime colleagues directly from a person's profile within Jive-n.
  • Quickly share links to Jive-n pages via Jive Chime with a "Share with Chime" button in the App Action section of a document.

 

 

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Jive Circle: Mobile Employee Directory App

As a part of our Workstyle App portfolio, Jive Circle is a secure mobile employee directory app for your company. We have built this purpose built app to create a mobile friendly experience of your employee directory, so you can search and find colleagues whether you are at your desk or on-the-go. The integration of Jive-n with Jive Circle let's customers pull all their employee data in Jive-n straight into Jive Circle.

 

 

Identity Add-on

  • Jive-n customers who want to use Jive Circle will be able to turn on a Jive-w Identity  Add-On that will port all the Jive-n employee data into Jive Circle, enabling employees to use Jive Circle will all the same information they see in their Jive-n instance. For this release when a user updates fields in Jive-n, it will sync directly to the fields in Jive Circle. The Current Status and Location fields in the profile tab will be the only fields that will have a two way sync, and will show in Jive-n and the Jive Circle app.

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Want to Learn More?

  • Stay tuned for upcoming Deep Dive product management blogs providing details on the key features listed above.
  • Watch the recording of the September 15th 2015.3 Cloud Release client webinar.

 

 

We are incredibly excited about this release and everything that it brings to our customers.  As always, we welcome your comments and feedback, so don’t be shy and please let us know what you think.

 

Best,

Katherine Evans

 

Thank you for the continued love, inputs and ideas!

We're very excited to show off the upcoming Jive Winter 2015 Cloud Release for internally-facing communities. Below is a sneak peek of all the amazing advances that we've made over the past few months. The JiveX Winter 2015 sneak peek for external communities can be found here.


The Winter 2015 Jive Cloud Release puts your most valuable asset, your employees, in the center by keeping them connected and engaged with company news, people and information they need in order to stay strategically aligned.  When your entire workforce is informed and involved, business results follow.

 

Release Timing:

Client & Partner Webinar – February 4th Register Here!

Preview Wave – Tentatively scheduled for first week of February 

General Availability – Tentatively scheduled for end of February 

 

Helping You Prepare for the Release Upgrade:

We're introducing several new practices to provide a seamless transition and improve your adoption of release innovations. 

 

Preview Documentation Upgrade FAQDocumentation Aligned with Experience
Draft documentation will be made available during the Preview wave of an upgrade. This includes draft versions of Cloud Community Manager Help and Cloud End User Help documentation for the 2015 Winter Cloud Release.

Release documentation will be enriched with an Upgrade FAQ document covering the new News feature and navigation changes.  This document will be available during the Preview wave.

This is the first release we're shipping with feature toggles, where new functionality can be switched ON or OFF through the admin console.  This can result in one of two experiences; one for existing upgrade customers and one for net-new cloud customers. Two versions of documentation will be issued to align with each particular instance.

 

Winter 2015 Features and Enhancements:


Jive is a Superior Platform for Employee Communications

Targeted News

Most companies communicate an abundance of information to their employees and a user can quickly feel disconnected with a generic message published for multiple audiences.  Our Winter release brings an exciting new feature that will enable admins to auto-subscribe employees to places, blogs and groups, based on department, location or role. An admin simply chooses which location they want to share information from and selects the appropriate users to receive such messages in their activity stream. Impact stats have been enhanced with "subscribers" to distinguish between impact metrics of intended targeted audience from the rest of the company.

 

News View

News view provides an engaging and prioritized summary view of content from a user's streams.  Important messages are no longer buried in a sea of day-to-day messages, but are beautifully displayed in an easily digestible format.  Each user will get a tailored view of the company news that combines the items they need to see with the items they've chosen to follow.  The News view feature will be released on the Jive iOS and Android apps at the same time as the desktop experience. 

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Feature Toggles

The Winter 2015 release introduces feature toggles that allow you ample time to understand large changes and prepare for successful implementation of new features to maximize employee adoption, engagement and satisfaction. 

 

Delighting Users and Embracing Their Workstyle

At Jive, our promise is to help people work better together and support the evolving workstyles of your employees.  This includes a focus on enhancements that augment our mobile offering, drive employee productivity, and delight end users - all while continuing to push the enterprise robustness of Jive Cloud.

 

Improved Mobile Experience

For the first time in Jive history, we built the News view API first and developed our Android and iOS native experiences at the same time as the web experience. As a result, we will be releasing an updated version of our native iOS and Android apps containing the News view with the Winter 2015 release, so that you can reach and engage mobile and remote employees, regardless of how and where they consume information.

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Search Improvements | Promoted Content

Our newest search feature helps admins promote content by associating specific search phrases with one or more links (which can be documents, links, web pages etc.). When users search using those phrases, the corresponding results appear as the top recommended results - above all the other organic search results. Promoted content can dramatically improve search experience, particularly on information-rich sites. It is also an effective way for the corporate team to raise awareness and visibility of key documents and policies.

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Performance Enhancements

The engineering team has been hard at work improving page load performance across the app. They have been able to reduce the resources required across the application by up to 40% or almost 2MB per page load, resulting in pages becoming visible, responsive, and fully loaded about 20% faster than in the 2014 Fall Cloud Release.

 

Enhanced Navigation

The default navigation has been enhanced to provide a simpler and more-intuitive user experience. The Enhanced Navigation will be initially toggled OFF for upgrade customers.

 

Jive as the Hub: Enhancements to our SharePoint and Google Integrations

SharePoint

The Jive team is working on some core enhancements to our SharePoint integration, which will enable vast improvements to our end user experience. While much of this will only be released later this year, we are still delivering some quick-wins with this release. The two we want to call out are improved file upload and enabling claims based authentication.

  • Improved file upload: We have upgraded the mechanism for uploading files and documents to SharePoint via connected Jive places. Improvements were done to both performance and handling of timeouts related to files larger than 100MB. The result is a massive improvement in how large files (greater than 100MB) are handled - both from a performance and time-out management standpoint.
  • Claims based authentication: Jive now supports Claims based authentication for connecting to Microsoft SharePoint. This is in addition to NTLM and Kerberos authentication methods.

 

Google Docs 

Since we launched our Google Docs integration in beta during our November 2014 Fall cloud release, we have been seeing a lot of enthusiasm around it. Over the past few months, we have been working to make it more robust, and today we are happy to announce that our Google Docs integration will be out of beta with this winter cloud release!

Aside from fixing the known issues, we have also included a few extras with this launch:

  • Immediate sync of files and Google Docs from Google Drive to Jive: We have enabled instantaneous synchronizing of files uploaded/created in Google Drive to Jive. This is based on WebHooks technology which enables synchronizing content between systems without the need for polling.
  • Google docs as Jive docs: Google Docs in Jive now have all the native capabilities of a Jive document such as impact metrics, categories and more. This provides you with a seamless document collaboration experience irrespective of document source or type.

 

Want to Learn More?

  • Stay tuned for further Deep Dive blogs highlighting the key features listed above
  • Attend the February 4th Winter 2015 Release webinar.  To attend, register by clicking here.

 

 

We are incredibly excited about this release and everything that it brings to our customers.  As always, we welcome your comments and feedback, so don’t be shy and please let us know what you think.

 

Best,

Katherine Lulkiewicz

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