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Jive Interactive Intranet

3 Posts authored by: Shai Sagi Employee

All Jive-n/x Cloud Production and Preview instances will receive a maintenance update between January 5-12, 2018.  This maintenance release reinforces our commitment to improving the quality, stability, and performance of Jive. It includes 60+ issues resolved from a variety of areas such as the core functionality, integrations and Jive Rewards. Stay tuned for detailed release notes for this 2016.3.9 release.

 

In contrast to our major release upgrades (which have a specified downtime window), this maintenance update:

  • Does not impact the availability of your Jive instances - your community will not experience any downtime.
  • Is limited to patching known issues or improving the core Jive Cloud engine for better performance.
  • Does not introduce new feature functionality; new features are a component of release upgrades only.
  • Is mandatory, and your instance(s) cannot be opted-out from maintenance releases.

 

Jive continuously improves our products and prioritizes resolving issues identified by our clients. When applicable we bundle up these fixes into a maintenance update to be applied to all Cloud instances in a non-disruptive manner. Nothing is more important to us than the availability, integrity, and privacy of our clients’ data. We take special measures to ensure that your Jive instances are not impacted by maintenance updates.  As information on the scheduling of future updates or upgrades becomes available, it will be published int he Customer Hub of AureaWorks.

 

The list of known issues and resolved issues for each maintenance update will be published here closer to the release date: Fixed Issues in Jive-n and Jive-x Current Release (2016.3)

 

In parallel to this update,

Jive Daily for cloud also has an available maintenance release. see details in Fixed Issues in Jive Daily for Cloud

You can download the latest version from:

Jive Daily: Intranet on the go - Android Apps on Google Play

Jive Daily: Intranet on the go on the App Store

 

An update notification will be posted when these maintenance updates are complete.  If you have additional questions, please post them here.

Over the last two weeks, we released version 2016.3.8 to all cloud customers (https://community.jivesoftware.com/community/customers/blog/2017/09/13/september-2017-jive-nx-cloud-maintenance-update ). As part of that release, there was a bug introduced (document previews failed to render). We have prepared and tested a fix.

 

The fix will be rolled out to customers starting Friday, October 6, and last through next Friday, October 13.

This will be a standard HAZDU release. This will be a zero downtime update. No action is needed by customers.

 

We apologize for any inconvenience this may have caused. If you have additional questions about this update, please post them here.

 

 

 

Customers - Jive Hub, Partner Home

The Salesforce Case Management Connector links your Jive community to your Salesforce and allows customer to engage with your support team. Customers can manage their cases right from within your community in a familiar interface while integrating with your support agents using your existing Salesforce support processes.

The new version includes the much desired ability to add attachments to cases and to distinguish escalated cases.

 

Details:

Release date: Friday, July 14th

Delivery mechanism: Add-on, users will be upgraded automatically

Updated documentation: Salesforce Case Management Connector

 

 

New features:

Attachments:

The connector will now support the use of attachments within the tiles:

  • Upload attachments - A user can upload an attachment to a case in order to add relevant information for the support agent, such as screenshots, log files etc. File size is limited to 25MB.
  • See attachments in a case - A user in the community can see that a case in his tile has attachments, and the attachment type.
  • Download attachments - A user can download and open an attachment from a case directly from the tile in the community. This allows support to send relevant files to the case directly.
  • Delete attachments - User can delete attachments they uploaded to a case, so if they made a mistake they can remove it.

 

 

 

Escalated cases:

Escalated cases can now be easily distinguished in the case list as the font color for the is changed to red.

 

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