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3 Posts authored by: udit.shah

At Jive World '16 we showcased the concept of Personal insights which would provide every Jive cloud user with a knowledge of their social graph and the impact of their contributions to the Jive community. With 2016.2 we are announcing the general availability of this feature to all Jive cloud customers. This is perhaps our most expansive analytics feature till date which touches every Jive cloud user and provides visibility that users did not have previously.

 

Jive users will now be able to know what their social graph,their most popular content, their contribution trends and their personal reach, impact and sentiment based on their contributions. This will provide a level of self gratification to the users, which would likely result in a higher level of engagement on the community.

 

Product discussion with Chris Liddell, Senior Manager, Engineering

 

Personal Insights

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The following insights are available to users:

 

Reach, Impact and Sentiment

Building on the definitions of content impact metrics -  the reach, impact and sentiment metrics provides users with an understanding of their personal reach , their impact on the community based on their content and the kind of sentiment their content has generated. These three metrics combined provides users with excellent visibility into their impact on the community.

 

Social Graph and Profile Type

Personal insights gives users the ability to understand their social graph in terms on interactions that they have had with different departments or Individuals.

Additionally, users get an understanding of their profile type based on their contributions patterns. The profile type is based on Jive's definition of user adoption.

 

Personal Impact

The personal impact aspect of the insights page provides users with an understanding of how their contributions trended over the past twelve months and the the impact they have made on the community. This graph allows users to understand their monthly contribution trends.

 

Popular Content

Finally, the top content gives users insight to their top 20 content items by Views, Comments Likes or Shares. Users can click on any of the metrics names to get their top content by the selected metric.

 

Accessing Personal Insights using the new profile page

The personal insights dashboard can be accessed in the profile page (click on the profile icon -> Your name) as a new tab called "Insights". Once you click on the "Insights" link you should be able to see the new dashboard.

 

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Accessing Personal Insights using the existing profile page

The personal insights dashboard can be accessed in the profile page under the "More" link . Once at the profile page (click on the profile icon -> Your name) , Click on More (from the tab menu) -> Insights.

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Note: The Personal Dashboard is only accessible if your community has chose to enable this feature. Community administrator / Community Managers have to enable the feature, to make it accessible to their users.

 

Full screen mode

The different panels on the dashboard have an expandable full screen mode which can be enabled by clicking on theExpandIconv1.1.png icon. This mode allow users to view each panel in detail so that they can interact with them to gain new insights.

 

Product Documentation

Detailed documentation on the feature can be found here - Core Help

 

Does personal insights have to be enabled on a community, so that users have access to it?Personal insights is not enabled by default. Community administrator/Community managers can enable it via the Admin Console - Profile Menu -> Admin Console -> System -> Settings -> Analytics -> Personal Insights .
Who can see my Personal Insights Page?Only you can view your personal insights dashboard. The personal insights page is inaccessible to other users.(Community managers can't view other user's personal insights page)
Is the personal insights feature available for hosted and on-premise customer?The personal insights feature is only enabled and accessible for Cloud customers and users.
Can the personal insights be enabled for users by region?

The current version of personal insights can only be enabled/disabled for all users and can't be enabled for users by region.

 

Note: Personal insights is not available in Preview instances and can be accessed after the first wave of 2016.2 cloud release. Personal insights is available in the shared preview.

The 2015.3 release marks a critical milestone for Jive Analytics. We are excited to announce the release of a new analytics microservice which enables us to deliver new analytics reports, dashboard and features quickly and rapidly in a unified, central location. With this new service, we will be rolling out new analytics functionality every few weeks and users can expect to see new dashboard and new analytics features at a more regular cadence. Central to this service is the ability to deliver new dashboards, and the first dashboard that we are releasing is the Engagement analytics Dashboard.

 

The Engagement analytics dashboard, leverages community best practices to provide a central location for community managers to track engagement and vibrancy. The first version of the engagement dashboard will include two reports, the User to user interaction report and the Engagement Index report. Within a span of two to four weeks, two additional reports will be added to this dashboard - the DAU/MAU Report and the Registered Users Report. You can expect to see regular updates to this dashboard throughout the upcoming months.

 

Product Discussion with Todd Moran, Director Solution Consulting

 

 

 

 

Engagement Analytics Dashboard

The first dashboard launching with the Analytics microservice is the Engagement dashboard and consists of the following two report

  • User to User to Interaction Chart: This chart analyzes collaboration trends around how different users engage with each other. This chart details interaction dynamics for the community.
  • Engagement Index Chart: You can use the Engagement Index chart to review community engagement and user activity, and watch how the community engagement changes over time
  • Community Stickiness: DAU/MAU Report

 

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Navigating to the Dashboard

There is a new navigation scheme to access these new dashboards. Under the profile icon , view able to user who have access to the Community manager reports is a new link 'Community Analytics' which allows the users to jump to the new dashboards.

 

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You can also navigate to this new dashboard from the Community Manager Report (CMR) menu, by clicking on the "View Now" link under the Community Analytics Card the new card that has been added above the CMR Menu.

 

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FAQs

What are the filtering options available for the User to User interaction chart?The Engagement Analytics Dashboard allows the user to filter by time. As we iterate through the analytics framework we will add the ability to filter by other fields (e.g. Profile Fields, Groups etc.)
What do I need to do, to enable the analytics microservice and access the new Dashboard?

Cloud customers should be able to see the dashboard and the new link. This micro-service and dashboard is not accessible to On-prem and hosted customers

Is the Engagement Analytics Dashboard available to on-prem or hosted customers?This version of the Engagement Analytics Dashboard is only available to Cloud Customers
How frequently will new analytics features be added going forward?Customers can expect to see new features added every few weeks.

Every quarter we add new analytical functionality to our Jive platform to give community manager new ways to understand the community. In the past these analytical capabilities have been focused on giving managers the ability to track adoption and activity. Over the past quarter, we have engaged actively with our Senior strategist to define an engagement metric that allows community managers to measure engagement. While the activity and adoption measures provide an accurate gauge of community health, they don't account for how engaged a community is. Its very possibly for a community to have a lot of activity and adoption , but it may not have the necessary engagement needed for a sustainable community. The Engagement Index chart provides this capability to measure and track engagement.

 

Additionally, we've re-organized the reports so community managers can easily find the reports they are looking for. We're also introducing unique capabilities: the user interaction diagrams which show who's talking to who and allows community managers to track vibrancy.This chart allows community managers to track vibrancy and identify teams or departments that may be set up as silos

 

Product Discussion with Claire Flanagan, Director of Business Value Strategy.

 

 

Engagement Index

The Engagement Index chart can be used to review community engagement as well as user activity, and watch how this changes over time. Typically, organizations calculate community engagement based upon responses to visitor surveys. With this release, we introduce a new metric "Engagement" which uses activity data to measure engagement. Given that data is used to define Engagement of a community, it makes it very easy to track engagement without having to surface complex surveys.

To calculate Engagement Index, we take the total activities for a particular period and divide them by the total active users for the same range. The higher the number, the more engaged the community.

 

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Metric Definitions:

Engagement Index per Month = Total Activities for that Month / Total Active Users for that Month

Engagement Index per Day = Total Activities for that Day / Total Active Users for that Day


User to user interaction report - Walk thru



User to User interaction chart

The user to user interaction chart allows community managers to track vibrancy of a community. The vibrancy gauge allows managers to ensure that different departments or locations are interacting actively with each other thus ensuring that the community is sticky and engaged.

The chart allows you to answer questions like: 'Are employees in the new Shanghai office collaborating with their San Francisco counterparts?' or 'Which departments in my company are most silo-ed?'. In one vivid snapshot, the chart showcases the breadth and depth of interaction amidst a company's employee base. Community managers can filter the chart by any of the defined user profile fields (hidden or otherwise).

 

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56% of executives believe that addressing  cross-functional collaboration issues is key to their their digital transformation efforts.

                                                                                                                    ~ Altimeter Group Digital Transformation Survey, 2014




Navigating to the Chart

Click on the User icon and the links menu opens up. Scroll to the bottom of the list and click on the 'Community Manager Reports'.


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On the new navigation scheme, there are two new menu times User to User interaction chart and Engagement index.

 

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Revised Navigation Scheme

The navigation scheme for the reports has changed. Here is an updated version of the navigation scheme. This image below assumes that you have access to all the reports. Certain customers may not see all the reports as they may not be on the cloud infrastructure for analytic.

If you are interested in exploring these reports or are interested in learning more about the moving your data to the cloud, contact customer support.


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FAQs

QuestionAnswer
What are the filtering options available for the User to User interaction chart?In addition, to the ability to filter by time, any profile field (hidden or otherwise) is available  as a filtering option.
What are the filtering options for the Engagement index chart?The Engagement index chart can be filtered by time.
What kind of interactions are tracked in the User to User interaction chart?

User-to-user interactions include any sort of interaction between 2 users. For Example :

  • User A views Document written by User B
  • User A comments on Document written by User B
  • User A likes a document written by User B
There are some reports in the new navigation menu that I don't see in my community instance?

Certain on-prem and hosted customers have not moved their data to our cloud platform (Cloudalytics). If you want access to these additional reports, consider moving your data to our cloud infrastructure.

For the user to user interaction chart, how many profile elements for a given profile item show up on the User to user interaction chart?The top 10 most active profile elements show up on the User to user interaction chart. This helps ensure that the smaller less active groups don't dilute the analysis

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