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Jive Platform

3 Posts authored by: wim.stoop

While most of us were enjoying a well deserved summer break, our engineering team has been hard at work to deliver the next cloud release. We're excited to introduce the third major cloud release of 2015. This post is to provide you with a glimpse on the soon-to-be-released Jive-x 2015.3 capabilities for customer and partner communities. Another sneak peek overview post covering the equally exciting Jive-n 2015.3 for internal communities can be found here.

 

Release Timing

  • Preview Wave –  10 September
  • Customer Webcast -  16 September (NA/LATAM) as well as 22 September (EMEA/APAC)
  • General Availability –  9 October

Note that all dates are tentative and subject to change.

 

Preparing for the Release

  • Feature Toggles - We will provide a separate FAQ shortly with all new features that can be toggled as well as their status for either new or upgrade customers. Depending on the feature, you can either change the state directly through the admin console (System > Settings > New Features) or through a support case.
  • Preview documentation - Draft documentation for the update will be made available during the Preview Wave. You can find this release's set here.
  • Upgrade and onboarding guide - Will guide you through the new features and updated. It's the perfect guide to help you get your users ready.

 

Introduction

In the sections below, you'll learn about how net-new features and enhancements in the upcoming 2015.3 Release will help you identify, activate and incent those all important advocates. We will also provide details on updated capabilities that will drive higher levels of engagement for your community as a whole. Community managers and administrators can get deeper community insights from new analytics dashboards that will be accessible on more devices. The 2015.3 Release also facilitates the creation of branded themes and communities free from spam.

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Customer Advocacy

Continuing the 2015.2 theme of leveraging Jive Software's experience in implementing common use cases and packaging it in easy to deploy and use capabilities, the 2015.3 release introduces our canned knowledge to identify, mobilise and track advocates and influencers.

 

From experience, we know community benefits are amplified by incentivizing users through Advocacy - a capability powered by game mechanics that helps identify the experts within your community and beyond; mobilize them to take favorable actions on behalf of the brand and then recognize as well as reward them. When advocates promote a brand by tweeting about it, sharing a post, commenting and writing about it, it not only increases authenticity but also helps increase the brand awareness, lead generation and social selling.

 

Using the engagement service, you can now:

  • Easily configure new missions, tiles and purposeful place templates without development and customisation.
  • Create spaces dedicated to advocates based on Jive-x experience based templates
  • Leverage game builders with ready made filters to identify, invite and manage suitable users
  • Use mission templates that streamline the deployment of the ultimate goal: a dedicated space where advocates can share the knowledge and passion they have for your products and services---- and get rewarded in the process of doing so.
  • Utilize dedicated, all new reports that give insight to community managers on the effectiveness and growth.

Brand advocates build awareness, drive sales and increase revenue. Creating and keeping them engaged is now packaged in your Jive-x community

 

Screen+Shot+2015-08-24+at+4.30.35+PM.pngThe capabilities in 2015.3 are focused on delivering both a customizable onboarding experience (targeted at employees yet equally usable for new external community users) as well as a powerful advocacy experience. As it's part and parcel of the platform, we now provide seamless integration with user profiles, notifications, the new landing pages and a host of new tiles. The administrative experience is intuitive and fully integrated to provide an easy to use experience for admins to ramp up on rewards without advanced training. New game mechanics capabilities include:

  • Top down business value strategies that are available for all customers using Jive-x and Jive-n.
  • Extensive coverage across all types of Jive activities.  Our rewards service has direct access to Cloud Analytics.
  • Short, Medium and Long term game elements to drive ongoing community adoption and engagement with quests, leveling missions and expert badges.
  • A brand new "What have you done for me lately" leader board designed to show users that have been generating the most value over the last 30 days rather then stale all time leaderboards.
  • Better reward structure with much longer running game elements, targeted for regular active users.
  • Engage brand advocates with targeted rewards

 

If you aren't using Advanced Gamification, you'll be seeing changes to how your points and levels work as we roll out enhancements to basic rewards within Jive.  Selecting the admin link to your rewards solution that lets you configure on-boarding quests for new users and advocate quests for power users as well as for repeated patterns of activity over time ("mastery quests" that contain levels of achievement). The default settings for activities in Jive have been configured to focus on business values and known patterns of adoption in Jive. The rewards administration is designed for easy configuration and customization.

 

Points already earned will be applied to the default settings in the updated rewards system. As the community manager, you'll have the opportunity to configure these levels (for example by adding new ones and providing new names and icons for them). Typical community quests are built in. You can enable and disable them, and create your own.  Check your community manager Inbox for instructions on accessing the rewards console and adjusting point levels to match your community needs, and expect more complete communication and documentation at release time!

 

Customer Engagement

Good things happen when casual browsers, prospects, customers and partners engage in your community.

 

Higher engagement directly drives benefit to your community including new/repeat sales as well as increased customer loyalty and satisfaction. Your target audience wants to engage, no doubt, yet with the least amount of effort. We actively reduce thresholds to engage and streamline existing processes.

 

Streamlined registration flow means new users can take part in the conversation with the least amount of effort whilst the introduction of support for right to left languages (those based on Arabic and Hebrew script) open up your community to those parts of the world. To fit in with your end user expectations and requirements to bring the community there where they chose to engage, we introduce Community Content Push, allowing you to directly curate and leverage community content in a host of external systems and applications. You can now directly syndicate blogs on corporate websites, documents with ratings and reviews through ecommerce sites, the possibilities are limitless. Community content gets maximum exposure and further builds traffic to the community, increasing search rankings, promoting the brand. New and improved engagement reports give you the insight on how this approach lowers the threshold to engagement and drives more users in your community.

 

The following key features help organisations drive customer engagement:

 

Screen+Shot+2015-08-24+at+4.31.43+PM.pngCommunity Content Push

Unleash the power of the community by allowing content to be easily syndicated to other web properties or applications. This not only allows the community content to get maximum exposure but also builds traffic to the community, increases search rankings and promotes the brand. Using standard HTML snippets, you can include blogs in corporate websites, discussions directly alongside product descriptions; the possibilities are limitless.

 

pastedImage_13.pngArabic and Hebrew

Requested many times and now delivered as a native part of the platform: full support for right to left (RTL) languages such as Hebrew and Arabic. What's more, we're also adding Greek to the growing number of out of the box languages, bringing your community closer to the end users and engaging them in their language; literally.

 

Streamlined registration

To reduce registration friction for your as of yet unregistered users, we're making the whole process as easy as possible. Rather than ask for bits of information at various stages (email first, then profile detail once the email has been confirmed), we're now doing everything in one fell swoop. As soon as the user provides the required detail, they're ready to start browsing the community already. In particular for mobile device users (that can't or don't want to swap between screens and apps), this significantly reduces the number of abandoned registrations and gets your end users engaged in your community quicker.

 

Intelligent digest emails

Pull users back into the community with the updated digest emails. These not only have a modern look and feel with images and content snippets, yet also use the state of the art recommender service so that the content for each user is based on the unread items in their news feeds and inbox. The digest emails Include hot and trending content community wide that user has not seen, continually drawing them back in.

 

Then
Now
Digest before.PNGpastedImage_1.png

 

pastedImage_4.pngEngagement analytics dashboard

This release launches a new services for analytics to our cloud customers. This service provides a new look for analytics with focused metrics.

The first in a series of dashboards that will be published via this service is the Engagement analytics dashboard. This dashboard presents community managers with a consolidated view of key charts to easily track engagement of the community in one simplified interface.  Charts included on the dashboard in this release are as follows: User to User Interaction Chart, Engagement Index, with the Registered Users and Community Stickiness (DAU/MAU), Participation ladder for Active Users, Particiation Ladder for Registered users.

 

Previously only available through out Professional Services department, we hope to empower community mangers with actionable insights, further driving the success of your community.

 

This service will be available shortly after the GA date.

 

 

Customer Experience

Top rated customer experience keeps community members coming back time and and again.

 

An inviting, neat and tidy community makes each visit a pleasure and drives return contributors. The effort of keeping your community in showroom condition should not become a burden. Leveraging existing investments in high value services like spam prevention and simply making community manager and administrators jobs easier, keeps those efforts at a minimum.

 

We continue our quest for perfection with improvements to mobile use of the platform through improved search and internationalisation across the board as well as the introduction of analytics that untethers community managers further from their desk based machines. By popular demand, iOS users now also have native discussion and comment capabilities. Many organisations now arm themselves directly with third party spam prevention services and your Jive-x community can now directly leverage those as well, helping you optimise your enterprise investment. With modifications to the Marketo integration, marketers now get further insight on which to based their analysis, leading to more relevant information and messaging to community users. This release also sees two oft requested features delivered: mixed mode SSO ensures you can leverage internal SSO for employees alongside existing authentication mechanisms for external users. And to take one more obstacle out of your way to move to the cloud: we now offer synonym search too!

 

As part of our ever improving customer experience, we introduce the following new capabilities:

 

Screen+Shot+2015-08-24+at+12.43.57+PM.pngSpam Prevention Service

When your community needs to be open and when you invite end users to register to contribute, that unfortunately also opens up the door to some bad apples. Spam and combatting it is the norm, unfortunately, and spammers are getting ever more creative. That's why your Jive-x community has had a host of moderation and interception capabilities to try and keep it out altogether. Yet many organisations are investing in sophisticated anti-spamming services that take advantage of the big data insight they have to combat the plague ever more efficiently. In this release, we are rolling out a new anti-spam micro service that will use the existing jive's anti-spam capabilities coupled with the functionality of some of the best in class anti-spam vendors, allowing you to keep your communities even cleaner with less effort.

 

jive-x-analytics.pngjive-x-discussion-noscroll.pngMobile Improvements

In our native mobile apps for iOS and Android, we're bringing new functionality to make the life of community managers and administrators easier by including analytics to measure community health right from their mobile device. We're also updating the discussion and comments experience and improving the search capabilities.

 

pastedImage_16.pngMixed Mode Authentication

You want your employees to be an active part of the community, to establish relationships, represent the organisation and be able to act as intermediaries. Yet you don't want to burden them with yet another username and password to log into the platform. By introducing mixed mode authentication, you can now leverage your internal authentication systems for external communities.

 

Synonym search

Customers will ask questions in slightly different ways. Subtly different in words they use yet all may actually mean the same thing. By providing synonyms for the various words and terms relevant to your business, you can make sure that those looking for the 'big' new pack size will find the 'massive' one too. One more reason to now move to the cloud. And with more users getting what they need in a way that's more natural to them and in their words, you'll drive higher satisfaction, more deflected calls, and better RoI.

Synonyms.png

 

 

 

 

In closing

This release drives crucial capabilities for those organisations that want to either get started or refine the use of their community specifcially for customer advocacy and engagement and we're tremendously excited to be sharing a sneak peek of what's to come with you. As with every release, please stay tuned for our live webinar and further Deep Dive blogs highlighting the key features listed above. As always, we're eager for your comments and feedback, so please do let us know what you think.

 

Thank you for the continued love, inputs and ideas!

It really has only been three months since our last major cloud release; and the next brand spanking new release is here! We're very excited to start showcasing the soon-to-be-released cloud features for external communities. Another sneak peek overview post covering the equally exciting Jive-n 2015.2 for internal communities can be found here.

 

But wait, what is 2015.2?

This release not only introduces new functionality, it also brings a new naming convention. To eliminate confusion due to seasonal differences (what the northern hemisphere considers summer is winter on the other side) and to make it easier for everyone to uniquely identify a particular cloud release, we've opted for a new naming convention. From this release, names will be determined by the year in which they are made followed by a major release number. As this is the second release in 2015, it is named 2015.2; the subsequent one will be 2015.3. Should we need to deploy a maintenance release to 2015.2, it will be labeled 2015.2.1 and so on.

 

Release Timing

  • Preview Wave – Tentatively scheduled for June 4
  • Customer Webcast - Tentatively scheduled for second week of June
  • General Availability – Tentatively scheduled for end of June

 

Preparing for the Release

  • Feature Toggles - The Winter 2015 release was the first time we introduced "feature toggles" as a way to empower you to consume innovation at your own pace. In this release we continue to make use of the ability by offering the Support Center as a limited availability feature that can be toggled on when you are ready to deploy it. Since we furthermore made significant improvements to two content types (documents and discussions / Q&A) as part of a wider innovation effort, these too will be turned off, to ensure a consistent experience across the board. In addition and directly based upon your feedback, the feature toggle capability for Targeted News will remain in place so you have until the next cloud release to prepare for the capability.
  • Preview documentation - Similarly and as introduced with the previous cloud release, draft documentation for the update will be made available during the Preview wave.

 

Features and Enhancements


Support Center

The most prominent and proudest capability of the 2015.2 release is the brand new Support Center. We're making it super easy for administrators and community managers alike to deploy focused support environments and do so through configuration alone. Building on our vast experience in rolling out support communities that deliver business value, the fully templated approach quickly brings together relevant information from throughout the community and links to more back-end CRM systems than before. The end user experience is streamlined, from finding answers to questions to contributing knowledge, stimulating further engagement and bringing together approaches and mechanisms that are defacto standards that end users expect. Faster deployment, easier management and a better end user experience drives all the goodness organisations need in a support community: higher degrees of case deflection, lower support costs and more satisfied customers.

 

End user experience

Screen+Shot+2015-05-26+at+7.06.27+AM.png

 

We have taken our years of expertise in working with the customer support use case and applied rigorous research to deliver the right solution. The experience is centered around the end user needing help or looking for information and answers to their questions. This is enabled through a dedicated new page that can be accessed through the “Support” tab on the top level navigation bar, keeping in line with the Targeted News introduced in our previous release.

 

 

 

 

 

 

 

There are three main driving factors when end users look for support and the new landing page is designed around these primary constructs:

 

  • Search: I know what I am looking for and need a specific answer

Screen+Shot+2015-05-26+at+7.14.42+AM.png

 

As soon as users start typing, relevant results are immediately shown, be they answered questions, documents or videos across the community.  Results are sorted based on social relevance (taking cues from activity, freshness of content etc) and users can also filter by place, category, content type or state of the document (final, official etc) to narrow down the information further.

 

 

  • Browse: I would like to browse the different articles and educate myself further or look for options

Screen+Shot+2015-05-26+at+7.10.03+AM.png

 

 

 

 

 

 

When the end user doesn’t know exactly what they are looking or is exploring content, they can browse. They can navigate through various sections, which are essentially categorized based on places within the Jive community.  Once a user selects one of these sections, they are shown a search experience with a pre-selection of filters based on the category they chose and which may reveal additional categories / tags to further narrow down the content.

 

 

 

 

  • Additional support channels: I need an immediate answer or escalation channels

Screen+Shot+2015-05-26+at+7.10.37+AM.png

 

 

A configurable list of additional support channels such as telephone, email, IM or direct creation of a case in the ticketing tool can be presented also, giving the end user a range of options for further or additional contact.

 

 

 

 

Admin Experience

The admin experience for support center is built around simplicity and ease of setup. Firstly, there are new entitlements for the support owner. Community managers and administrators can give control to support teams to control just the support part of the experience. With access to a subset of the admin console, support administrators can configure a number of options, including look and feel of the support page, which content should be shown and categorized as well as configuration of the additional support channels on offer.

 

Screen+Shot+2015-05-26+at+7.55.35+AM.png

Screen+Shot+2015-05-26+at+7.57.07+AM.png

 

Integration with Ticketing systems

Integration with Zendesk is being developed and will be released shortly. Support Center places can integrated directly with Zendesk ticketing to automatically escalate unanswered questions after a configurable amount of time into cases, similar to the existing CRM Connector.

 

 

Engagement Analytics

A lot goes on in your communities and it's understanding those goings-on that gives you insight and drives the way you manage and maintain your them. The Community Health report in previous releases was a tremendous start; with this release we're introducing ever more sophisticated metrics. First, we've re-organised the reports so community managers easier find just the one they are looking for. New reports then show community engagement over time, captured in the Engagement Index. We're also (again!) introducing unique capabilities: interaction diagrams show who's talking to who. It will confirm, for example, that Product Management is fully engaged with the Customer Champions. It will reveal how perhaps customers from one region are unaware of each other and simply don't communicate, which in turn may influence the decision to host a local user group. Easy to use, this deep insight gives the measurement aspect needed to drive purposeful control.

 

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Engagement Index

You can use the Engagement Index chart to review community engagement as well as user activity, and watch how this changes over time. Typically, organizations calculate community engagement based upon responses to visitor surveys. With this release, you will be able to add valuable data points to that measure via this new, end user activity based Engagement Index Report. To calculate Engagement Index, we take the total engagement activities for a particular period and divide them by the total active users for the same range. The higher the number, the more engaged the community.

 

 

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User to user interactions

Collaboration across functions, hierarchies and business units is at the heart of modern business processes. But you do not have the tools to even view, let alone measure, how community members and employees are collaborating across groups and geographies. How amazing would it be to have answers to questions such as 'Are customers in the new Chinese market finding and engaging with their USA based peers?' or 'Which products that my company offers are most silo-ed?' right at your fingertips? Our new, beautiful engagement reports are here to shed light on exactly those kinds of questions! In one vivid snapshot, they showcase the breadth and depth of interaction amidst a company's community base. There are filters to provide insight into interactions at a product, group or geographic level.

 

 

 

 

 

 

 

 

 

Mobile Enhancements

Your communities are by no means 9-5, so why should moderation be? Until now, administrators and community managers had to be at their desks or on call to moderate content and users as well as make decisions to ban individuals or not. No more! A brand now mobile app lets them keep a clean and productive community on the fly. With full, interactive access to their inbox, moderators can quickly browse user profiles and have all the information at their fingertips to make a decision on whether to approve or deny. The result is more effective and happier moderators with end users appreciating the faster decision times, driving up customer satisfaction.

 

Inbox.pngandroid-profile-other-actionmenu.pngandroid-profile-other-banned.png


And More!


SEO improvements

We have made significant progress in SEO and focused this release around removing duplication and multiple references to the same content and fixing issues that help with better Google search indexing. Some of the key highlights are:

  • Updated message urls to meta <noindex, follow> so that there is no duplication of content being indexed across threads
  • Improved some of the pagination issues – added links to refer to the original post for all threads and messages as well as  rel=”next” and rel=”prev” for paginated thread series
  • Profile pages are now no longer over indexed
  • Updated relative canonical links to contain the absolute path
  • Fixed issue of googlebot wrongly interpreting “author” and “date” fields in blogs

 

Google openID connect

Screen+Shot+2015-05-26+at+7.40.25+AM.png

We continue to support Google social login. As Google has deprecated their openID 2.0, we have now implemented Google openID Connect that will allow users to login either with their gmail or google+ accounts seamlessly into the Jive community.

 

Performance

We continue to enhance the product to deliver improved performance. Just on average page load time alone, we've made tremendous improvements of 40% comparing Q3 2014 to Q2 2015. We expect further improvements and will  publish the numbers as they become available.

 

Customer Notifications

Jive Cloud Admin (JCA) is a powerful tool for managing installations deployed to the Jive cloud. With this release, JCA enables us to provide instance specific upgrade and maintenance schedule notification to the administrators of any Jive cloud instance.  So that you will always be informed of when your community will be upgraded, we will now notify you right in your own environment! No more missed messages!

 

Screen+Shot+2015-05-27+at+1.35.04+PM.pngScreen+Shot+2015-05-27+at+11.32.44+AM.png

 

Additional Pre-release Preview Feature: Improved Content Types

When end users are looking for support, the two primary content types they interact with are questions (discussions) and documents. To further enhance the support use case, in this release we improved the documents experience and added a variation on discussions to make the Q&A experience even more intuitive.Note that these are Pre-release Preview Features: features that are made available mainly for advance planning and early feedback. Feel free to toggle them on and evaluate them in your preview instance. We recommend however that they remain toggled OFF in your production instances. These new content types will remain off by default until future releases when rest of the content types have been enhanced as well. This enables us to ensure a consistent experience across the board.

 

Q&A

newquestions.png


Users can post questions to the community, with questions being a "type" of discussion. So far no change. The enhancements we made however are around how comments to the questions are treated. The view experience has been updated such that the community will display all responses as potential answers with a helpful (up /down) mechanism voting. Comments can still be marked as the correct answer; correct answers are then summarized underneath the question with other input automatically ranked by helpfulness.

 

   

Documents

newdoc.png


The Document experience too has been streamlined and made more focused. The sidebar has been removed and additional information around "more like this" and references to and from the content moved towards the bottom. All social sharing elements have been conveniently positioned at the top right corner for quick and easy access. The document itself can be marked helpful (or not) with a single click and, based on this vote, will be ranked higher or lower when in search results as a direct effect.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

In closing

 

It is yet another key release for us and we are so excited to be sharing a sneak peek of what's to come with you. As with every release, please stay tuned for a release webinar and further Deep Dive blogs highlighting the key features listed above. We are eager for your comments and feedback, so let us know what you think.

 

Thank you for the continued love, inputs and ideas!

 

Best,

Wim Stoop

It might be cold and snowy out there but the JiveX Winter 2015 Cloud Release delivers hotly anticipated updates and new functionality for external communities. Targeted communications and search help to further unlock the community potential while deeper community insight nurtures prospects and customers alike. The JiveX Winter 2015 Cloud Release is right around the corner and you can get a glimpse of it here!

 

According to eMarketeer, 56% of U.S. Marketing Executives say online communities are very important to their marketing efforts. With that in mind, in this release we focus on enabling you to better inform, track and nurture your community prospects and customers, and at the same time empowering you with a community health assessment.

 

Release Timing:

Client & Partner Webinar – February 4th Register Here!

Preview Wave – Tentatively scheduled for first week of February

General Availability – Tentatively scheduled for end of February

 

Helping You Prepare for the Release Upgrade:

We're introducing several new practices to provide a seamless transition and improve your adoption of release innovations. 

 

Preview Documentation

Upgrade FAQ

Documentation Aligned with Experience

Draft documentation will be made available during the Preview wave of an upgrade. This includes draft versions of Cloud Community Manager Help and Cloud End User Help documentation for the 2015 Winter Cloud Release.

Release documentation will be enriched with an Upgrade FAQ document covering the new News feature and navigation changes.  This document will be available during the Previewwave.

This is the first release we're shipping with feature toggles, where new functionality can be switched ON or OFF through the admin console.  This can result in one of two experiences; one for existing upgrade customers and one for net-new cloud customers. Two versions of documentation will be issued to align with each particular instance.

 

 

Winter 2015 Features and Enhancements

New+interest+selection.pngUnlock the Potential of Your Community with Targeted Communications

Targeted News

Great experiences for the visitors and prospects of a JiveX community can start by tailoring their experience to fit their needs. Most companies have an abundance of product information on their website, yet the majority of visitors are interested in just a subset of those. A user can then quickly feel disconnected with a generic message that may have been implemented to get around multiple audiences. In our Winter release we have given your community managers the ability to create more targeted messaging within your Jive community.  They can simply choose which location they want to share information from, then select which groups of users they want to target by directing messages into their activity stream. Users can be grouped based on profile information, or organizations can build out their own groups of users. Did the user register and say they are interested in a specific product?  Subscribe them to that product's space and blog!

Screen Shot 2015-01-09 at 5.00.27 PM.png

 

 

Nurture Your Prospects with Insights from the Community

Community Enriched Marketing Leads With Marketo Integration

Marketing automation tools can help provide key data about which visitors to your website are the most likely to buy or should be contacted by your sales team.  But why stop at the website?  Once users move from the website into your community, you might be missing key information. For example, if a user enters your community and views a blog and a document that describe 'ProductX', you likely would want to enter them into a nurturing campaign around that product. When your sales team contacts the user, they must have the insight they need to focus in on ProductX rather than having a generic conversation. Marketo is one of the leaders in the marketing automation market. In the Winter release we made it very easy to add-in your Marketo tracking code into your JiveX community to start capturing key data on what those prospects are viewing, downloading or working with. Once those users register, you have direct and much deeper understanding on how your community impacts your sales and lead generation.

marketo-integration.png

 

Lead Your Prospects with Targeted Search Content

promoted-search+cropped.pngScreen+Shot+2015-01-19+at+1.48.09+PM.pngPromoted Search Results

One of the first things that visitors will do when visiting your community is start searching for answers and information on topics they are interested in. Sometimes visitors may use the right key word, but not the right phrase to locate just what they need.  With our Winter release we have given the community manager the ability to choose specific content that will always show up when a target keyword is used.  So when searching for "ProductX", the ProductX datasheet will always be returned in the search results.  By combining promoted search with a well configured landing page featuring items and official documentation, you are guaranteed to get visitor eyes on the content you want them to see. And to help you figure out what content is best promoted, we've added a brand new report that displays the top most successful searches.

 

 

 

 

 

 

 

 

 

 

 

 

Gain Valuable Insights from the  Community Health Report and Ideas from Mobile Devices

Community Health Reports

Is your community growing?  How did it do last week? In the Winter release those answers flow directly from the Community Health Report. This report is all about having clear, accessible information on your community welfare in a single, convenient graph.  Compare key metrics from the last 24 hours, 7 days and month. Guest visits, Searches, Registration, Content creation and more. With one glance, you can easily see data that might expose an issue, or highlight a success. We have a wealth of real-world knowledge in our Professional Services Strategy Practice on which the report is based and will continuously iterate and improve to bring their insights into community health straight to your communities.

comm-health-report--staged.png

 

 

Mobile+idea+cropped.pngResponsive Mobile Ideas

Responsive web is the primary way for mobile users to access JiveX communities. We're continuing to improve our Responsive web experience which we delivered in our 2014 Summer release. In the Winter 2015 release, users can now create ideas, bringing those mobile users closer to your external communities.

 

 

 

 

 

 

 

 

 

 

 

Captivate Your Audience with New Options for an Enhanced User Experience

Tile Apps

Screen Shot 2015-01-13 at 1.53.27 PM.pngWant to place some impressive JavaScript, HTML, CSS and Images on a space or group tile based landing page?  Want to display content from multiple systems on your support space landing page?  All this and more is now possible with Tile Apps. Tile Apps are a perfect way to provide custom navigation, display images and create integration experiences on any tile based landing page throughout your JiveX community.  Built to be lightweight and even easier to code than traditional tiles, Tile Apps also have the added advantage of being centrally controlled by the add-on. This means that you can place a Tile App throughout your JiveX site and later update that very same tile everywhere by only once uploading new add-on code. Centrally manage an experience!

 

Tile App example uses:

  • Create a navigation tile that shows in every single space, update it across all spaces at any time by uploading a new version of the add-on.
  • Create an advertisement tile that shows different blog posts based on which user is viewing the tile.  Show 'register now' to guests.
  • Place a 'globally featured content' tile across many places.  Update the featured content from either the add-on being updated, or a centrally managed javascript file in EC2.
  • Make a simple content tile available to group owners that shows a list of content from a separate system like Jira.  Add some basic logic that allows the group owner to configure the tile to enter their own title and RSS feed.

 

Furthermore, Tile Apps also ...

  • can be shown or hidden from Mobile Web users, meaning you can choose to make them responsive or just hide the app if it does not fit with the mobile web experience.
  • are accessible by anonymous users
  • can also be made accessible in every user's "Your View" page
  • have access to Jive v3 JS APIs
  • have the ability to save configuration on a *per viewer* basis (basic storage to save config per user)

 

UI Changes

The user-bar has been updated for new users to reduce the complexity and add News to the navigation (if turned on). Additional areas of improvement mean that the Inbox is now more of a dedicated link in the user-bar rather than tagging alongside the activity page.  Of course, we also changed the behavior of the theming tool to better handle how you configure the user-bar and other subtle theming tool improvements to go along with the experience changes.

 

Performance

The engineering team has been hard at work tracking and improving page load performance across the app. They have been able to reduce the resources required across the application by up to 40% or almost 2MB per page load, resulting in pages becoming visible, responsive, and fully loaded about 20% faster than in the Fall release. This is on top of the huge improvements that were also made in the prior cloud release. What does this mean for JiveX?  The faster your pages load, the better user retention you have and with that you increase the rate of converting a guest to a registered user.  Furthermore, search engines crawling your site will stay longer and index more content!  So expect to see improvements in user adoption as well as increased Search Engine Optimization.

 

Want to Learn More?

  • Stay tuned for further Deep Dive blogs highlighting the key features listed above
  • Attend the February 4th Winter 2015 Release webinar.  To attend, register by clicking here.

 

To learn more about the Jive Internal Winter 2015 Cloud Release, please check out this post.

 

We are incredibly excited about this release and everything that it brings to our customers.  As always, we welcome your comments and feedback, so don’t be shy and please let us know what you think.

 

Best,

Wim Stoop

JiveX Product Marketing Manager

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