In the Fall 2014 cloud release, we are excited to add the much anticipated Google Docs integration to our existing portfolio of Google for Work integrations, further strengthening the value of the Jive Communication and Collaboration Hub solution.
The Google Docs integration is added to Google Drive, Google Groups and GMail integrations that have been announced earlier in 2014.
Note: While all other integrations described herein are released, the Google Docs integration is a beta feature. That means we acknowledge that it's a little rough around the edges at this stage, and there's work to be done to make it better. Your feedback is instrumental in improving the integration moving forward.
Why Integrate with Google for Work?
Many of our customers have adopted Google's cloud applications to lower IT costs and improve team productivity with apps that are always up-to-date and accessible from virtually anywhere. And, since Google for Work solutions are mainly about email, documents, and running efficient meetings, Jive Communication and Collaboration Hub is a perfect complement for enabling expertise location, communication and the ability to share the outcomes of all those emails, documents and meetings with people outside your team.
The following diagram describes the scope of the integration between Jive and Google for Work.
|What it is||Features|
Jive GMail cartridge for Jive Anywhere
(Available in Jive Connector for Gmail )
Google groups <->Jive Activity
(Available as part of Jive StreamOnce Module)
Google Drive cartridge for Jive Anywhere
Jive with Google Drive external storage
(Available in Jive Connector for Google Drive)
|Jive Connector for Google Docs (Beta)|
Walk Through & How To
Jive GMail Cartridge
To use the Jive for GMail Cartridge, do the following:
- Make sure all your desired users have Google accounts with GMail enabled. Note that these need to be business account, rather than consumer GMail accounts.
- Install Jive Anywhere 2.3 on the browser of your choice and connect it to your Jive Cloud instance featuring the latest Fall 2014 release.
- Install the Jive Anywhere cartridge for Mail Online via your Jive Admin console.
Google Groups <-> Jive Activity Sync
Google Drive Cartridge
Google Drive external storage for Groups
To use Google Drive external storage for Jive places, do the following:
- Make sure you have a Google business account
- Have a Jive admin configure a Google Drive external storage provider (ESP) under the Add-ons->Storage management console
- Configure the ESP with a designated headless integration user which needs to be defined in the Google business account. This account will own the GDrive folder hierarchy and will delegate permissions to contextual users.
- Configure a new or existing Jive place to use the defined GDrive storage provider
Jive Connector for Google Docs (Beta)
To use Google Drive & Docs for Jive places, the same steps as with configuring Google Drive need to be followed, except that the Add-on is different and
includes both Google Drive and Google Docs.
Frequently Asked Questions
|What version of Jive is supported with the new Google Docs integration||The new Google Docs integration is released as BETA with the Jive 2014 Fall cloud release. Future hosted/on-prem may support this integration as well.|
|What components are necessary to enable the Google Docs integration ?|
The new integration is powered by several Jive frameworks and technologies including External storage framework (ESF) and Jive Anywhere (JA). The integration is packaged in a Jive Add-on that distributes and installs the necessary components.
At this point the JA cartridge needs to be installed separately.
|How do i upgrade an existing GDrive Add-on to the new GDrive+GDcos Add-on ?|
The Google Docs add-on is separate from the Google Drive one (which is packaged within the StreamOnce Add-on). As such, users can add the new Google Docs Add-on to existing cloud deployment that already use GDrive.
For configuring existing "GDrive" groups to support Google Docs as well - contact support.
|How long will Google Docs be in beta||The current plan is to release Google Docs for general availability in the next cloud release, expected around Feb/Mar 2015 time frame. This plan is subject to change depending on customer feedback or any other considerations.|
|What integrations am i entitled for ?|
JiveAnywhere Google Drive cartridge is free of charge and available to all customers in all deployment models, and so is the Google group activity sync integration.
Google Drive external storage for groups is available to all cloud customers.
GMail and Google Docs integration are available for cloud customers with Essentials+ or Enterprise
Known Issues & Limitations
|Google Drive only supports up to 5000 users when adding a user-explicit permission to a folder.||a Jive group with more than 5000 members will not provision users 5001 and up on the GDrive folder and despite the fact that the users will have access to the Jive group - they will not be able to access the GDrive folder and content|
use spaces instead of groups for large membership places.
Jive Spaces support permission groups.
|Google Drive only supports up to 10000 users per Google group||the 10001 jive user joining a Jive group, will not be provisioned for access in GDrive and will not be able to access the content||Use spaces instead of groups for large membership places|
|For the integration between Jive and Google Drive/Docs to work, the user name and user email in Jive must match the username (=email) in Google. Typically this would be a corporate email user Id.||#NA||#NA|
By default the comment syncing is unidirectional (Jive->GDoc at the document level).
In order to enable bidirectional sync (Jive->GDoc at the document level; GDoc->Jive at the text level) the group admin needs to delete the group tile (which is created automatically) and configure it again.
|only unidirectional comment syncing is available by default. changing it is not intuitive||consult documentation for reconfiguring|
Although the Google Docs integration is in its infancy, we are already gearing up for a much more robust and feature-rich version for our next cloud releases, and are excited to hear from customers and partners. Please be sure to share your feedback in the community.