The Salesforce Case Management Connector links your Jive community to your Salesforce and allows customer to engage with your support team. Customers can manage their cases right from within your community in a familiar interface while integrating with your support agents using your existing Salesforce support processes.
The new version includes the much desired ability to add attachments to cases and to distinguish escalated cases.
Release date: Friday, July 14th
Delivery mechanism: Add-on, users will be upgraded automatically
Updated documentation: Salesforce Case Management Connector
The connector will now support the use of attachments within the tiles:
Escalated cases can now be easily distinguished in the case list as the font color for the is changed to red.
Jive currently supports Internet Explorer 9 & 10 within all Jive platforms, including Jive Custom and Jive Cloud.
While both Internet Explorer 9 and 10 will still be able to access Jive after the 2017.1 Cloud upgrade, any issues identified within these browsers will not be fixed or resolved unless it also occurs on Internet Explorer 11 as well. This includes any issues that render the interface non-functional for any users on those browsers. 2017.1's GA date is targeted for Q3 of this year, though customers will be upgraded throughout the latter half of 2017. Further communication on 2017.1 dates will be forthcoming within the next month.
At this time, this policy does not affect Jive Custom users.
Supporting Internet Explorer 9 & 10 over the past few years required our developers to create complex workarounds or making conscious decisions *not* to utilize features that modern browsers support. This prevented us from truly optimizing Jive to create the best experience possible for our users.
Finally, Internet Explorer 9 & 10 usage exposes Jive and our users to security risks. Microsoft removed support for Internet Explorer 9 & 10 in January 2016 and has acknowledged that they do not plan on addressing any security issues identified within those browsers.
Jive Cloud will not lock Internet Explorer 9 or 10 users out of the system, but the 2017 release was not tested nor optimized for those browsers. Moving forward, many critical parts of the application may be non-functional if users are on these versions of IE.
It is recommended that users plan on upgrading to Internet Explorer 11.
We are always looking to innovate on our cloud features and provide the highest quality to our customers. With this in mind, we recently addressed some issues in our cloud translation service. We were able to provide these updates to our customers without interruption of the service or your community. This document outlines the improvements made.
We've improved the way we request translations for content from each provider. The previous version of the service had the potential to send a translation request per individual sentence, which in turn caused the translation providers to throttle connections originating from Jive as well as overall decreased translation service throughput. With the new service changes, it's possible to translation a large piece of content in a single request to a provider. This makes the overall translation experience faster and more efficient, saving time and reducing the number of errors encountered.
The Lionbridge connector now leverages the latest Lionbridge API. This ensures we are up-to-date with their latest version and adheres to their best security and support processes.
Microsoft recently deprecated their Bing translation engine (as part of their overall DataMarket deactivation) and recommended that users switch to the Azure Cognitive Services Translation offering. We are therefore pleased to introduce Azure as the replacement Microsoft translation engine. Microsoft warns on their site that existing Datamarket subscriptions will be deactivated as of April 30, so any customer currently using Bing as their translation provider will need to obtain a subscription key from Microsoft and switch their configured engine in Jive to Azure. Here are the instructions as follows...
1. Generate a key for Microsoft Azure Announcements: Action Required before April 30, 2017 - Microsoft Translator Moves to Azure – Customer Feedback & Ideas f…
2. Go to Admin Console > Settings > Content Translation Service in Jive and select "Microsoft (Azure)" as your provider:
3. Paste the subscription key into the form field provider and hit Save
If you need any assistance on this approach, please ask here or contact Jive support.
Any language variants supported by a translation provider will now be returned and shown in the languages dropdown. Previously, we were inadvertently removing "duplicate" languages despite differences in locale (e.g., Simplified Chinese vs. Traditional Chinese).
We are now honoring when a user has specified a locale in the browser. When a user has set their locale, we will use this as the default locale when translating content. This will be released with the April maintenance release.
If you have any questions, feel free to comment here. If you encounter any issues with translations, please file a case with support.
We are pleased to announce that Jive 9.0.1 is now available for Hosted and On-Premise releases.
Jive 9.0.1 is available for download from your My Jive Licenses app.
This release provides many stability and usability fixes, as well as improvements to
For more details on this release, please refer to:
For information on the Jive 9 release please point them to The Jive 9 Upgrade Planning Guide in the Jive Works Community.
Introducing the Salesforce Case Management Connector
We are pleased to announce the release of Jive's Salesforce Case Management Connector. The Salesforce Case Management connector is a critical piece for turning a Jive-x Customer Support community into a hub where where users can search for information, interact with experts, and now engage with support agents that might exist outside of Jive. With the connector, customers will be able to file and track cases directly within a Jive-x community and support agents can stay within Salesforce while still responding to any and all cases that are created via Jive.
Jive users will have two entry-points into the connector once Case Management is installed: Through the Case Dashboard or via the My Cases tile.
The Case Dashboard is the home of the Case Management connector and allows users to review the status on all cases they've created -- both at their desk and while on the go with our Responsive-ready interface. Uses will be able to search and sort their results while within the Case Dashboard.
My Cases Tile
The My Cases tile is the entrance to the Case Management connector and allows community managers to turn any place within Jive into the premier support leading page. This tile will show users their most recent cases while still letting them experience the rest of Jive.
View, update, and comment cases all within Jive
Once a user navigates to one of their cases, they can see any updates from support and post any of their own comments as well. The placement of the avatars denote if a user exists within Jive or within Salesforce. By leveraging API calls, Jive users can respond from Jive and Salesforce support agents can respond from Salesforce. Everyone stays in the environment they're accustomed to, while interacting seamlessly to resolve cases as quickly and efficiently as possible.
Users can create a new case through the My Cases tile or the Case Dashboard. As they type in their subject, Jive's look-ahead search will crawl through the rest of the environment and surface any relevant resources within the community -- including knowledge base article, discussions, answered questions, or documentation. If the issue is not resolved, users can complete the form and file a case.
Jive's Salesforce Case Management Connector is currently only available for Jive-x Cloud customers. For more technical information please check out: Technical Fact Sheet: Salesforce Case Management Connector
For pricing and further details, please reach out to your Jive sales representative.
If you currently have theadd-on installed and are interested in this connector, please also reach out to your Jive representative.
Datasheet on JSDC: http://jive.to/sfdccasemngmt
Demo Video: Salesforce Case Management Connector Demo Video - YouTube
I'm excited to announce our newest functionality:
|The Org Chart will have a tree of all the employees organization with the reporting structure. The number at the bottom of each avatar represents the number of direct reports under that user.|
|Searching for people just became easier with additional filter options on the people search page|
The ability to "pin" stories to the top of the news stream has been requested by several customers. As more and more customers are adopting the news page, we will be adding support for news tiles and announcements in Jive Daily.
At first we will support the following tiles:
|Internal (for employees, as well as contractors and other external contributors)||External (for customers or partners)|
|Common use cases||Company intranet, enterprise collaboration hub, employee onboarding, sales enablement, HR portal, IT help desk|
Increased productivity, knowledge-sharing and innovation, employee engagement, strategic alignment, cultural cohesion, job satisfaction and retention.
|Higher brand awareness, sales, customer satisfaction and loyalty. Better partner alignment, enablement and effectiveness.|
We are pleased to announce the general availability of Jive-n 8.0.5 and Jive-x 8.0.5.
This release provides a number of fixes that improve stability and increase security.
Of importance to many customers is the removal of Flash in the areas of
You can download 8.0.5 from your licenses page.
For more details, please refer to:
As mentioned here - Action Required - Important Update to Twistage Video Service, Perceptive's video service has been moved to AWS. I just received this email notification from Perceptive -
This means the AWS migration maintenance has been completed successfully. If you should happen to experience any interruptions in video service, please file a support ticket with Jive.
Perceptive (previously: Twistage), our video service provider, is currently updating their service infrastructure for greater stability. In order to facilitate this transition, they are changing their whitelisting policies such that IP whitelisting will no longer be supported. The changes to this policy will take affect October 1st, 2016.
For many customers, this change will have no affect. However for customers who have their Jive instance behind a firewall and open it up using specific IP whitelisting, you will need to update the lists to remove those specific Perceptive IPs and instead include the following:
The following domains for end user to Perceptive communication:
And for communication between Jive and Perceptive, the following IPs
This change will not affect Edgecast whitelisting. Customers who currently use Edgecast whitelisting, both by specific IP and by domain, will continue to do so without change. The above changes still do need to be made.
After October 1st, and until these updates are made to your whitelists, you may experience issues with playing videos. The following issues may arise:
If you'd like to test these changes, please refer to Perceptive Media Test Scenarios for Jive.
If you need assistance in adjusting your whitelists, or you run into any issues after making the adjustment, please open a case in your MyJive Group here in the JC and our support engineers will be able to assist you.
The Jive Team
Yup, you heard me right. Documents are boring.
We pour hundreds of hours of effort into creating quality documents and there's a ton of good, important stuff in all that documentation we create to get our jobs done. We need documents. That said, it's all about the people creating the documents – that's where the interesting story lies.
Whereas other platforms put the document at the center, Jive's approach puts people – you and your colleagues – at the center of everything we do. After all, what good is a document if it doesn't get the right feedback at the right time from the right people? Who are the right people? Who can help me get answers? How will others who need my expertise find me?
Jive's rich people profiles and employee directory are a central part of the people story. The profile can tell an incredibly powerful story about a person in just seconds:
Unfortunately, many Jive customers don't take full advantage of our rich profiles because they aren't fully leveraging data from existing internal systems.
If you're like most of our customers, you probably accumulated a wealth of details about your employee population in various systems throughout the years. That data is really valuable! We want to help you use it to its full potential, which is why we're releasing two new add-ons, the Jive Basic User Sync and Jive Advanced User Sync.
A complete employee directory is a useful employee directory. We make creating and maintaining your employee directory simple. And don't worry about license limits – users don't count against your license until they've logged in at least once. Just supply us with a CSV file* containing user records and we'll handle creating and updating records. The CSV supports basic user details (ID, username, email, first name, last name) plus up to 5 profile fields. Our team will work with you to run the sync on a schedule that suits your needs.
Tired of manually deactivating accounts in your Jive instance when someone leaves? Let the Basic User Sync handle this for you. Disabled users retain their valuable content but disappear from search results, org chart and the employee directory.
Quickly see which records from your file were processed successfully and which had errors. Sync results are emailed nightly and error and archive records are easily downloaded.
The Jive Advanced User Sync includes all of the features of the Jive Basic User Sync, plus:
Jive-n has a beautiful org chart feature, but you need a user sync to use it (unless you like lots of manual work). Simply pass us the user ID for each employee's manager and we'll build the org chart for you.
Do you already have defined security groups somewhere? It would be a headache to try and replicate (and maintain) all those groups by hand inside of Jive, but they are essential to setting up Jive permissions. Just pass in a list of security groups for each user in the Advanced User Sync and we'll automatically create corresponding permission groups and make sure users belong to only their assigned groups.
Feeling confined by the 5 profile field limit in the Basic User Sync? The Advanced User Sync gives you ten times more mapped profile fields, up to 50. More user data means better search results and better connections across your organization.
Jive Basic and Advanced User Sync are available for purchase to all Jive-n Cloud customers. For pricing and further details, please reach out to your Jive sales representative. Jive 9.0 support will be available to hosted and on-prem customers later in the year.
For a deeper look at these two integrations, as well as a side-by-side comparison with our native LDAP user sync, please check out the Jive User Sync: Demo New video or read Fact Sheet: Jive User Sync .
At Jive World '16 we showcased the concept of Personal insights which would provide every Jive cloud user with a knowledge of their social graph and the impact of their contributions to the Jive community. With 2016.2 we are announcing the general availability of this feature to all Jive cloud customers. This is perhaps our most expansive analytics feature till date which touches every Jive cloud user and provides visibility that users did not have previously.
Jive users will now be able to know what their social graph,their most popular content, their contribution trends and their personal reach, impact and sentiment based on their contributions. This will provide a level of self gratification to the users, which would likely result in a higher level of engagement on the community.
Product discussion with Chris Liddell, Senior Manager, Engineering
The following insights are available to users:
Reach, Impact and Sentiment
Building on the definitions of content impact metrics - the reach, impact and sentiment metrics provides users with an understanding of their personal reach , their impact on the community based on their content and the kind of sentiment their content has generated. These three metrics combined provides users with excellent visibility into their impact on the community.
Social Graph and Profile Type
Personal insights gives users the ability to understand their social graph in terms on interactions that they have had with different departments or Individuals.
Additionally, users get an understanding of their profile type based on their contributions patterns. The profile type is based on Jive's definition of user adoption.
The personal impact aspect of the insights page provides users with an understanding of how their contributions trended over the past twelve months and the the impact they have made on the community. This graph allows users to understand their monthly contribution trends.
Finally, the top content gives users insight to their top 20 content items by Views, Comments Likes or Shares. Users can click on any of the metrics names to get their top content by the selected metric.
Accessing Personal Insights using the new profile page
The personal insights dashboard can be accessed in the profile page (click on the profile icon -> Your name) as a new tab called "Insights". Once you click on the "Insights" link you should be able to see the new dashboard.
Accessing Personal Insights using the existing profile page
The personal insights dashboard can be accessed in the profile page under the "More" link . Once at the profile page (click on the profile icon -> Your name) , Click on More (from the tab menu) -> Insights.
Note: The Personal Dashboard is only accessible if your community has chose to enable this feature. Community administrator / Community Managers have to enable the feature, to make it accessible to their users.
Full screen mode
The different panels on the dashboard have an expandable full screen mode which can be enabled by clicking on the icon. This mode allow users to view each panel in detail so that they can interact with them to gain new insights.
|Does personal insights have to be enabled on a community, so that users have access to it?||Personal insights is not enabled by default. Community administrator/Community managers can enable it via the Admin Console - Profile Menu -> Admin Console -> System -> Settings -> Analytics -> Personal Insights .|
|Who can see my Personal Insights Page?||Only you can view your personal insights dashboard. The personal insights page is inaccessible to other users.(Community managers can't view other user's personal insights page)|
|Is the personal insights feature available for hosted and on-premise customer?||The personal insights feature is only enabled and accessible for Cloud customers and users.|
|Can the personal insights be enabled for users by region?|
The current version of personal insights can only be enabled/disabled for all users and can't be enabled for users by region.
Note: Personal insights is not available in Preview instances and can be accessed after the first wave of 2016.2 cloud release. Personal insights is available in the shared preview.
We are pleased to announce the general availability of Jive-n 8.0.4 and Jive-x 8.0.4. This release provides a number of fixes that improve stability and increase security and usability.
You can download 8.0.4 from your Purchases page.
For more details, please refer to:
Jive 184.108.40.206 is now available. This release provides a critical security fix. While we can't disclose the details of security vulnerability, we highly recommend upgrading to this version to secure your installation.
You can download 220.127.116.11 from your purchases page.