• Deep Dive: Engagement Index and User to User Interactions Chart

    Every quarter we add new analytical functionality to our Jive platform to give community manager new ways to understand the community. In the past these analytical capabilities have been focused on giving managers the...
    Udit Shah
    last modified by Udit Shah
  • Search in Jive 6 FAQs

    Summary In Jive 6.0, Content and Places search is provided by a search service that is separate from the core Jive installation.    The Cloud Search Service is hosted in Jive datacenters and provides in...
    Josh Richau
    last modified by Josh Richau
  • Marketo integration - FAQ

    With the Winter 2015 cloud release, we introduced the ability to integrate Jive communities with Marketo. With this integration, community activity of both guests and registered users is streamed into Marketo to build...
    last modified by wim.stoop
  • Show Usernames not Real Names to User and Admins

    We are getting ready to move to the new cloud version of Jive for our public community from hosted. One issue we see is that we as admins see the full name of the user when they post and not the username. That puts a ...
    last modified by srivers
  • Questions (Preview/Beta Feature in 2015.2 Release)

    This feature is being previewed in this release so you can give us early feedback. Please contact Jive support to toggle on this feature in your non-production instances so you can preview it. This feature is toggled ...
    last modified by melanie.jennings
  • Will News in the next Cloud Release continue to be an option?

    Hi,   I've been following discussions and updates related to New and I believe I heard, News was going to be a standard feature in the most recently release but plans changed and it's still an option. Will News...
    last modified by heatherausmus
  • How to Share Content to a Group or Place

    I'm just searching for solutions to some issues for some of my teams (it's what I do in my day job).   In Five how would you go about sharing a piece of content with all those users with access to a place or an ...
    last modified by JohnSchwiller
  • Stats for "Get Started"?

    I'm on Jive 601, external community.   Is there a way for admins (or community Mgrs) to get stats on how users completed the Get Started steps? (on the activity page) How many ppl have less then 10% Number/per...
    Matt Laurenceau
    last modified by Matt Laurenceau
  • Deep Dive: Jive Connector for Lync

    At Jive, we are constantly looking for ways to make it simpler and easier to integrate Jive with your existing tools and workflows. In support of that goal, we're delivering the new Jive connector for Lync with Jive-n...
    Betty Ho
    last modified by Betty Ho
  • Publishing an outlook calendar

    I'm attempting to publish a public Outlook calendar into an HTML widget.   I found this documented in the manual:  Jive Cloud Community Manager Documentation   How to share an exchange calendar. ...
    Matt Petrosky
    last modified by Matt Petrosky
  • All About the News Feature

    What Is New About News? Is News Home? Other Navigation Changes Is News on Mobile? Enabling News Creating a News Stream Who Can Create News Streams? Creating an Everyone News Stream Creating...
    last modified by marya.devoto
  • Deep Dive : Actively guide your customer's journey with the Jive-x Winter Release (Rolling out now!)

    Quick Summary:  This blog will cover 3 areas where new Jive-x functionality can help make your community a bigger success: Better integrations into analytics and automation tools to give power to the community ma...
    last modified by CurtisG
  • One Stop for 2015.2 Cloud Release Content

    Bookmark or follow this document to get updates on all content and upgrade notices for this release. Feature Overview: Sneak Peek: Jive-n 2015.2 Sneak Peek: Jive-x 2015.2 2015.2 Cloud Release Webinar Recording ...
    Harini Sridharan
    last modified by Harini Sridharan
  • Filter content "by title" as default setting

    Currently, when searching through content, by default it is set as "Sort by latest activity: newest first."   If a user wanted, to "sort by title", is there a way to set this as a the default setting when view...
    last modified by akoplen
  • Change default places banner and the presets

    With Jive 7, the new places header is nice but we are going to change the default image to something more fitting for our organization. As well, we want to change the presets to a handful that we select. How can we do...
    last modified by Tbolt
  • Deep Dive: Jive Connector for Zendesk

    In the recent 2015.2 release we announced our new Support Center. Today and shortly after that release, we are announcing our new Jive Connector for Zendesk. At Jive, we understand that there are many ways for users t...
    Hernan Guelman
    last modified by Hernan Guelman
  • Photo Album Extension Screenshots

    Featured Photos Widget:   An Image:   Adding a photo:   A Photo Album:   A Photo Album Preview in the What Matters stream:
    Ryan King
    last modified by Ryan King
  • Copy/pasting tags

    Is there any way to copy and paste multiple tags? I am creating a number of discussions all at once that all have the same 4 or 5 tags, but am finding that I have to type them all individually.
    Jones Norman
    last modified by Jones Norman
  • Jive-n and Jive-X 2015.2 Upgrade and Onboarding Guide

    This short guide explains the new features and known changes to Jive-n and Jive-x with the 2015.2 Release. We hope it will help you get ready for this release and explain it to your users.   If you're looking fo...
    last modified by melanie.jennings
  • Fixed Issues in Jive-n and Jive-x 2015.2.2 Maintenance Release

    The following issues have been fixed and incorporated into the current maintenance release. Because we are validating issues until the deployment date, you may see individual issues in this list deferred to a future m...
    last modified by leona.campbell