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" We are proud to announce the Bunchball October 2017 release, containing the latest fixes and improvements as addressed through your Jive and Bunchball Customer Support.

 

With this release, we are very excited to announce the launch of Bunchball Go. Bunchball Go sets the standard for a mobile interactive enterprise performance and engagement user experience, with built-in visual elements that incorporate Bunchball's expertise and proven psychology to drive user behavior. Contact Danielle Schultz at danielle.schultz@bunchball.com if you are interested in adding Bunchball Go to your program."

 

Other enhancements with this release include:

  • A new standardized segments batch feed option
  • Updates to Bunchball's status page and customer subscriptions
  • Improvements to the Analytics / Program Health dashboard

 

The planned release date is Wednesday, October 25th (subject to change, pending final review). For more details on this release, please visit: https://docs.bunchball.com/#ReleaseNotes/Oct2017.htm

We are proud to announce the Bunchball August 2017 release, containing the latest fixes and improvements as addressed through your Jive and Bunchball Customer Support.

Release Date: August 23, 2017

Enhancements

The Quiz widget (Beta) has been updated to remove the misleading display of points from the completion screen, to fix the order that repeating quizzes display, and to improve the overall performance.

Documentation

We've added the following to our documentation site:

For more information, see: Bunchball Help

Update Notification: Bunchball AGM - June 2017 release, and important announcement

 

The planned release date is Wednesday, June 28th.

 

We are proud to announce the Bunchball June 2017 release, containing the latest fixes and improvements as addressed through your Jive and Bunchball Customer Support.

 

-  Performance Improvement: we are optimizing the performance of the batch.run API, to balance traffic more evenly during peak periods of activity. This is expected to improve the performance of many larger-volume implementations who use batch.run, and especially across users of the Jive Advanced Gamification solution.v

 

- We also have the following important announcement:

As of June 30, 2017, Bunchball will be shutting down legacy Console and Analytics. All administrative users now have access through Jive UI to the modern console called Nitro Studio, including its embedded Program Health and Data Export analytics tools, mobile-friendly UI, and other features and improvements as compared to the legacy components. For full information on Nitro Studio and Analytics, please see our documentation and introduction video located here: https://docs.bunchball.com.

 

For more details on this release, please visit: https://docs.bunchball.com/#ReleaseNotes/June2017.htm

Update Notification: Bunchball AGM - May 2017 release, and important announcement

 

We are proud to announce the Bunchball May 2017 release. The planned release date is Wednesday, May 24th,   containing the following enhancements as well as some other important fixes and improvements as addressed through your Jive and Bunchball Customer Support.

 

 

  • Improvements to leaderboard backfilling

 

  • Nitro Studio backup/restore is fully operational

 

  • Documentation additions

 

We also have the following important announcement: As of June 30, 2017, Bunchball will be shutting down legacy Console and Analytics. All administrative users now have access through Jive UI to the modern console called Nitro Studio, including its embedded Program Health and Data Export analytics tools, mobile-friendly UI, and other features and improvements as compared to the legacy components. For full information on Nitro Studio and Analytics, please see our documentation and introduction video located here: https://docs.bunchball.com.

 

 

For more details on this release, please visit: https://docs.bunchball.com/#ReleaseNotes/May2017.htm

Update from Bunchball, for all Jive's Advanced Gamification Customers:

 

We are proud to announce the Bunchball April 2017 release, containing the following enhancements as well as some other important fixes and improvements as addressed through your Jive and Bunchball Customer Support. We also have some important information related to legacy analytics in Admin Console.

 

  • Improvements to leaderboard backfilling
  • Enhanced logging of security-oriented events
  • Search improvements
  • Documentation additions

 

The planned release date is Wednesday, April 26th (subject to change, pending final review).
For more details on this release, please visit: https://docs.bunchball.com/#ReleaseNotes/Apr2017.htm

 

***Support Discontinuation Notice***

Effective April 30, 2017, Bunchball will discontinue support of legacy analytics accessed through Admin Console.

New analytics are currently available in Nitro Studio, through the Program Health and Data Export menu links. Full documentation is here: https://docs.bunchball.com/#Analytics/AnalyticsBestPractice.htm

Custom reports will continue to work as-is.

 

Note: There is no downtime expected for this release

Update from Bunchball, for all Jive's Advanced Gamification Customers:

 

We are proud to announce the Bunchball March 2017 release, containing some important fixes and improvements as addressed through your Jive and Bunchball Customer Support.

The planned release date is Wednesday, March 29th.

 

***Support Discontinuation Notice***

Effective April 30, 2017, Bunchball will discontinue support of legacy analytics accessed through Admin Console.

- The "Legacy Analytics" link will also be removed from the Jive Gamification Console (Studio) at this time.

- New analytics are currently available in Nitro Studio, through the Program Health and Data Export menu links.

- Custom reports will continue to work as-is.

- Full documentation is here: https://docs.bunchball.com/#Analytics/AnalyticsBestPractice.htm

 

 

Note: There is no downtime expected for this release

 

For more details on this release, please visit: https://docs.bunchball.com/#ReleaseNotes/Mar2017.htm

 

Update from Bunchball, for all Jive's Advanced Gamification Customers:

 

We are proud to announce the Bunchball February 2017 release, containing some important fixes and improvements as addressed through your Jive and Bunchball Customer Support.

 

The planned release date is Wednesday, March 1st (subject to change, pending final review).

 

Enhancements of note for the Jive AGM community are:

  • Corrections to Analytics reporting which, in some cases, did not include data for all relevant users.

 

  • Correction to the manual mission award process ("manual badges") where the button label was not updating correctly.

 

  • Correction to the ranked leaderboard back-fill process

 

For more details on this release, please visit: https://docs.bunchball.com/#ReleaseNotes/Feb2017.htm

 

Note: There is no downtime expected for this release

Update from Bunchball, for all Jive's Advanced Gamification Customers:

 

We are proud to announce the Bunchball January 2017 release, containing enhancements to the gamification console for admins (Nitro Studio), and other fixes and improvements as addressed through your Jive and Bunchball Customer Support.

 

The planned release date is Wednesday, January 25th (The Release Is Out !).

 

Enhancements of note for the Jive AGM community are:

 

  • Backup/restore is now available in the Studio console, enabling admins to perform configuration backups or promotions between environments

 

  • Management of hidden missions is now available in the Studio console, enabling admins to directly reward manual badges

 

  • Corrections to purchase callbacks, which were not firing correctly in certain conditions

 

  • Corrections to foreign character encoding

 

  • Improvements to leaderboard back-filling, to address some instances of points discrepancies

 

For more details on this release, please visit: https://docs.bunchball.com/#ReleaseNotes/Jan2017.htm

 

Note: There is no downtime expected for this release.

Update from Bunchball for all Jive's Advanced Gamification Customers

 

We are proud to announce the Bunchball December 2016 release, containing enhancements to the gamification console for admins (Nitro Studio), and other fixes and improvements as addressed through your Jive and Bunchball Customer Support.

 

The planned release date is Wednesday, December 21st (subject to change, pending final review).

 

Enhancements of note for the Jive AGM community are:

 

  • You can now manually edit a user's points through the Nitro Studio user interface (User Lookup menu / Points tab)
  • Legacy analytics data had fallen behind for some sites, and should now be back up to date
  • Some leaderboard inconsistencies and errors have been resolved

 

For more details on this release, please visit: http://bunchball.helpdocsonline.com/december-2016

 

Note: There is no downtime expected for this release

*UPGRADE COMPLETED*

Update from Bunchball for all Jive Advanced Gamification Customers

We are proud to announce the Bunchball November 2016 release, containing enhancements to our platform in the areas of the gamification console for admins (Nitro Studio), and Analytics.

This release also contains other fixes and improvements as addressed through your Jive and Bunchball Customer Support.

 

The planned release date is Wednesday, November 30th.

 

Enhancements of note for the Jive AGM community are:

 

  • Editing of user preferences can now be done through the Nitro Studio user interface (User Lookup menu, Preferences tab)
  • Leaderboard backfilling has been improved to correct some issues
  • The Nitro Studio Data Import function is now operational, after having some problems early on after the AGM upgrade
  • Improvements have been made to correct user search issues
  • Bunchball's new documentation site is now officially live at https://docs.bunchball.com/!

 

For more details on this release, please visit: http://bunchball.helpdocsonline.com/november-2016

 

Note: There is no downtime expected for this release

(repost of Upgrade Complete: Bunchball AGM Upgrade is Complete))

As of Saturday Oct 29th @ 3.00 am, 2016, all Bunchball AGM customers have been upgraded to Nitro Studio.

 

For any support related questions, please contact the support team at Support.

 

Thank you for your patience during the upgrade.

 

The Jive Team

 

 

 

* Documentation and walkthroughs are within Jive Gamification, Engagement, and Rewards

When?

  • Date: October 28, 2016 at 9 pm PST
  • The downtime window is up to 8 hours.  This entire window may not be used, but is reserved.

Why the upgrade?

  • The Admin Console for the Advanced Gamification Module (AGM), which is powered by Bunchball's Nitro platform, is getting an upgrade to the latest version - Nitro Studio.
  • Improvements:
    • New administration user experience: The administration interface has been reworked and updated to a more modern look and feel.  It is also mobile-ready for access from smaller devices and touch screens.  In general, it will help make overall program administration easier, especially around areas such as missions.  From a technology perspective, the Flash interface has been replaced with HTML 5.
    • Advanced missions definition: All the Missions capability you had before plus new "and/or" logic constructs, time-sequenced rulesets, and in an intuitive drag-and-drop wizard interface, so you can create more advanced and progressive goals for your end users.
    • Data import: Import external user activity with a simple upload tool.  This allows you to reward and incentivize for events that happen outside of Jive.
    • Improved analytics (beta): A beta version of the new Nitro Studio Analytics will be available to select customers, with subsequent rollouts in customer waves.  The new analytics provides easier access for getting critical data insights into your community programs.  The reporting capabilities include both visual graphs for on demand insights, as well as a data export tool for taking data offline for analysis as well as mashups with other important business metrics.

Who will be impacted?

  • All customers that are currently running the the Advanced Gamification Module (powered by Bunchball).
  • This includes: On-Prem, Hosted, Cloud.
  • The upgrade will require no effort from customers.
  • The upgrade will only have visible changes for  administration users.  There are no end user visible changes.

What happens during the upgrade?

  • Customer sites should continue to function normally, but without AGM functionality.
  • Customers will not be able to access their Bunchball Admin Console.
  • User activity will be 'queued' and processed when the upgrade is done.  Note: After the update there may be some delay for processing to catch up.
  • Upon completion of the upgrade, customers will be taken into Bunchball's new Nitro Studio administration tool as opposed to Admin Console.  They will see all previous configuration and administration, just displayed in the new user interface - Nitro Studio.

I want to know more!

Updated Configuration and Management Experience

Since the start of 2016 Bunchball and Jive have been working together to get the latest Nitro gamification console ready for our customers.  Since we have gotten to a stage where the plan for launch and the product itself has been tested quite well I wanted to give an update so that all our customers know where we are and what is coming next.

 

Current Nitro Console:

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Updated Nitro Console:

Screen Shot 2016-07-06 at 3.05.06 PM.png

 

When is the new experience coming?

The updated console will require both Jive and Bunchball to be ready to monitor, support and of course - train and inform all our internal teams and every one of our customers.  That set of work requires the same exact teams that are currently engaged in getting the latest Jive cloud release (2016.2) and Jive 9 release out to customers. Since the 2016.2 upgrades are happening right now, so the team has decided to wait for a slower moment before introducing more change to customers.

 

This likely slow period is looking to be after the 2016.2 cloud release for customers (August/September) unless we can find a few weeks that will be slower during the 2016.2 Jive cloud launch.

 

What is next?

As we pin down an official go live time there will be a ton of new information released to the community:

  • A full breakdown of the length of downtime required for the update, the dates of the downtime and how to file support issues if any come up.
  • Details on new features that come with the new console.
  • Video walkthrough guides for the new user experience.
  • Updated Jive Documentation for the new user experience.
  • Bugs that are known to be resolved by the new console.

 

Yes, this post is a bit more of a teaser, but I wanted to be sure that everyone knows that the update is close, but now just needs the right timing!

The idea is to remove employees (or any users) from the leader boards so that they don't "clog up" the leader board list.

 

Users can be hidden from the leader board by designating the user as "Anonymous".  The Nitro user is still linked to Jive and still accumulates points, but does not display in the leader board.  The "Anonymous" flag can be set in the Nitro Admin Console, but searching for the user, selecting the Prefs tab and clicking the Add button at the bottom of the screen:

 

 

Ref:  Is there a way to exclude specific users from showing up on the leaderboard?

Many of you are using the Jive Gamification, Engagement, and Rewards module to incentivize particular behaviors in your community, and you're probably familiar with the reporting available on the Analytics tab:

 

  1. Users (total and new users)
  2. Points (total points earned from actions/badges)
  3. Actions (top actions completed and count)
  4. Challenges (top badges completed and count)


If you're like me, you might find the Challenges to be the most useful report, but also like me, you might find that you need data on more than the top 10 missions. What you might have not known is that Bunchball has some advanced reporting behind the scenes that you can use to get a full list of completed missions. Here is how you can get access and run this report:

 

  1. First off, you're going to need access to the advanced Nitro console at Nitro Admin Console  along with the advanced reports. You're also going to need an additional set of credentials to download the Segment reporting files, so request all this in a support case before you proceed.
  2. Once you log into the Nitro console, you'll see a bunch of extra tabs along the left column, but the important one for our purposes is the Analytics tab.
    10-6-2014 12-05-56 PM.jpg
  3. On that tab, you should see a new addition at the top of the page for Segments reporting in addition to Metrics.
    10-6-2014 8-40-10 AM.jpg
  4. Click on that Segments tab. You'll see a few options for reports in the User Segment dropdown, like All Actions Logged, All Challenges Logged, etc.
  5. For this completed mission report, I just enter in a name, the chosen data, a date range, and an email to receive the output. Once I have this completed, I click Submit.
    10-6-2014 8-57-42 AM.jpg
  6. You'll get an email notification when the user segment calculation is complete to the address you specified when creating the report. When you return to the Nitro console, you'll see your report in the Queued / Completed Segments section over on the right.
    10-6-2014 8-57-58 AM.jpg
  7. If you click on the report URL from the email or the Completed Segments tab, it'll prompt you for your advanced reporting credentials. Enter those, and it'll download a TSV file containing the data.
  8. Once you have TSV file downloaded, you can open Excel and open the file. It'll take you through a few screens to format the data, but just click Finish and it'll format just fine. Be sure to open Excel first then open the file; Excel might not know what to do with it otherwise.
    10-6-2014 8-43-34 AM.jpg
  9. Select all of the data (ctrl-a) and Insert > Pivot Table.
  10. Inside of that pivot table, pull Challenge Name into the Row Labels box and User ID into values. Change the value field settings for User ID to 'count' instead of 'sum' so that each id counts as a separate mission completion.
  11. Then voila! You have all of your missions completion counts for the month. You can place this data into your standard reporting mechanism. I personally recommend pulling this data once a month a trending over time. You're investing time and money in your gamification program, and you need to be able to report on the efficacy of this investment.
    10-6-2014 8-48-31 AM.jpg

Note: Once you download the data, you'll see that the timestamps are in a crazy Unix timestamp, but unless you're reporting daily numbers, you won't need to get to this level. Just select a full month of data and use it in full.


Also note: If you want to see the people who have completed a particular mission, drag in User Id below the Challenge Name in the Row Labels. That'll keep the mission as the primary and give you the user id breakdown as well.


I hope you find this writeup helpful, and please let me know if you have any other gamification reporting tricks I can add to my arsenal.