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" We are proud to announce the Bunchball October 2017 release, containing the latest fixes and improvements as addressed through your Jive and Bunchball Customer Support.

 

With this release, we are very excited to announce the launch of Bunchball Go. Bunchball Go sets the standard for a mobile interactive enterprise performance and engagement user experience, with built-in visual elements that incorporate Bunchball's expertise and proven psychology to drive user behavior. Contact Danielle Schultz at danielle.schultz@bunchball.com if you are interested in adding Bunchball Go to your program."

 

Other enhancements with this release include:

  • A new standardized segments batch feed option
  • Updates to Bunchball's status page and customer subscriptions
  • Improvements to the Analytics / Program Health dashboard

 

The planned release date is Wednesday, October 25th (subject to change, pending final review). For more details on this release, please visit: https://docs.bunchball.com/#ReleaseNotes/Oct2017.htm

We are proud to announce the Bunchball August 2017 release, containing the latest fixes and improvements as addressed through your Jive and Bunchball Customer Support.

Release Date: August 23, 2017

Enhancements

The Quiz widget (Beta) has been updated to remove the misleading display of points from the completion screen, to fix the order that repeating quizzes display, and to improve the overall performance.

Documentation

We've added the following to our documentation site:

For more information, see: Bunchball Help

Update Notification: Bunchball AGM - June 2017 release, and important announcement

 

The planned release date is Wednesday, June 28th.

 

We are proud to announce the Bunchball June 2017 release, containing the latest fixes and improvements as addressed through your Jive and Bunchball Customer Support.

 

-  Performance Improvement: we are optimizing the performance of the batch.run API, to balance traffic more evenly during peak periods of activity. This is expected to improve the performance of many larger-volume implementations who use batch.run, and especially across users of the Jive Advanced Gamification solution.v

 

- We also have the following important announcement:

As of June 30, 2017, Bunchball will be shutting down legacy Console and Analytics. All administrative users now have access through Jive UI to the modern console called Nitro Studio, including its embedded Program Health and Data Export analytics tools, mobile-friendly UI, and other features and improvements as compared to the legacy components. For full information on Nitro Studio and Analytics, please see our documentation and introduction video located here: https://docs.bunchball.com.

 

For more details on this release, please visit: https://docs.bunchball.com/#ReleaseNotes/June2017.htm

Update Notification: Bunchball AGM - May 2017 release, and important announcement

 

We are proud to announce the Bunchball May 2017 release. The planned release date is Wednesday, May 24th,   containing the following enhancements as well as some other important fixes and improvements as addressed through your Jive and Bunchball Customer Support.

 

 

  • Improvements to leaderboard backfilling

 

  • Nitro Studio backup/restore is fully operational

 

  • Documentation additions

 

We also have the following important announcement: As of June 30, 2017, Bunchball will be shutting down legacy Console and Analytics. All administrative users now have access through Jive UI to the modern console called Nitro Studio, including its embedded Program Health and Data Export analytics tools, mobile-friendly UI, and other features and improvements as compared to the legacy components. For full information on Nitro Studio and Analytics, please see our documentation and introduction video located here: https://docs.bunchball.com.

 

 

For more details on this release, please visit: https://docs.bunchball.com/#ReleaseNotes/May2017.htm

Update from Bunchball, for all Jive's Advanced Gamification Customers:

 

We are proud to announce the Bunchball April 2017 release, containing the following enhancements as well as some other important fixes and improvements as addressed through your Jive and Bunchball Customer Support. We also have some important information related to legacy analytics in Admin Console.

 

  • Improvements to leaderboard backfilling
  • Enhanced logging of security-oriented events
  • Search improvements
  • Documentation additions

 

The planned release date is Wednesday, April 26th (subject to change, pending final review).
For more details on this release, please visit: https://docs.bunchball.com/#ReleaseNotes/Apr2017.htm

 

***Support Discontinuation Notice***

Effective April 30, 2017, Bunchball will discontinue support of legacy analytics accessed through Admin Console.

New analytics are currently available in Nitro Studio, through the Program Health and Data Export menu links. Full documentation is here: https://docs.bunchball.com/#Analytics/AnalyticsBestPractice.htm

Custom reports will continue to work as-is.

 

Note: There is no downtime expected for this release

Update from Bunchball, for all Jive's Advanced Gamification Customers:

 

We are proud to announce the Bunchball March 2017 release, containing some important fixes and improvements as addressed through your Jive and Bunchball Customer Support.

The planned release date is Wednesday, March 29th.

 

***Support Discontinuation Notice***

Effective April 30, 2017, Bunchball will discontinue support of legacy analytics accessed through Admin Console.

- The "Legacy Analytics" link will also be removed from the Jive Gamification Console (Studio) at this time.

- New analytics are currently available in Nitro Studio, through the Program Health and Data Export menu links.

- Custom reports will continue to work as-is.

- Full documentation is here: https://docs.bunchball.com/#Analytics/AnalyticsBestPractice.htm

 

 

Note: There is no downtime expected for this release

 

For more details on this release, please visit: https://docs.bunchball.com/#ReleaseNotes/Mar2017.htm

 

Update from Bunchball, for all Jive's Advanced Gamification Customers:

 

We are proud to announce the Bunchball February 2017 release, containing some important fixes and improvements as addressed through your Jive and Bunchball Customer Support.

 

The planned release date is Wednesday, March 1st (subject to change, pending final review).

 

Enhancements of note for the Jive AGM community are:

  • Corrections to Analytics reporting which, in some cases, did not include data for all relevant users.

 

  • Correction to the manual mission award process ("manual badges") where the button label was not updating correctly.

 

  • Correction to the ranked leaderboard back-fill process

 

For more details on this release, please visit: https://docs.bunchball.com/#ReleaseNotes/Feb2017.htm

 

Note: There is no downtime expected for this release

** The Bunchball AGM maintenance is complete

When?

  • Date: February 17, 2017 at 6 pm PST
  • The downtime window is up to 4 hours.  This entire window may not be used, but is reserved.

 

Why the Maintenance?

  • The Advanced Gamification Module (AGM), which is powered by Bunchball, will be under maintenance of 4 hours of downtime. That in order to move their host service to Amazon Web Service (AWS).
  • The Key Benefits of Moving to AWS:
    • Reliable
      With AWS, Bunchball will take advantage of a scalable, reliable, and secure global computing infrastructure, the virtual backbone of Amazon.com’s multi-billion dollar online business that has been honed for over a decade. AWS enables Bunchball to leverage its multi-region, multi-datacenter redundancy as part of our core offering.
    • Scalable and high-performance
      Using AWS tools, Auto Scaling, and Elastic Load Balancing, Bunchball's application can scale up or down based on demand. Backed by Amazon’s massive infrastructure, they have access to compute and storage resources when they need them. This means Bunchball can grow as customer’s use of our platform grows. Additionally, the infrastructure is spread across physically separate Availability Zones which allows for maximum availability
    • Secure
      AWS utilizes an end-to-end approach to secure and harden their infrastructure, including physical, operational, and software measures. Bunchball will have extremely granular control over network traffic both at their boundary and around each compute resource (server, load balancer, db). AWS takes care of scaling these logical firewalls to handle blocking larger amounts of traffic if necessary. In addition, AWS consistently keeps up with important industry standards, allowing Bunchball to continually take advantage of these easily.
    • Service Improvements
      In addition to reliability, infrastructure scale, and security, overall service availability will improve. Along with fewer maintenance windows.

Who will be impacted?

  • All customers that are currently running the Advanced Gamification Module (powered by Bunchball).
  • This includes: On-Prem, Hosted, Cloud.
  • The maintenance will require no effort from our customers.

 

What happens during the maintenance?

  • Customer sites should continue to function normally, but without AGM functionality.
  • Customers will not be able to access their Bunchball Admin Console.
  • User activity will be 'queued' and processed when the maintenance is done. Note: After the maintenance will be over and the service will go-live again, there may be some delay for processing to catch up.
  • Upon completion of the maintenance, customers will be to use the same AGM functionality as

 

Any questions/Issues ?

  • For basic questions reach out within the Gamification space in the Jive Community.
  • For issues please create a support ticket within the Jive Community.

Update from Bunchball, for all Jive's Advanced Gamification Customers:

 

We are proud to announce the Bunchball January 2017 release, containing enhancements to the gamification console for admins (Nitro Studio), and other fixes and improvements as addressed through your Jive and Bunchball Customer Support.

 

The planned release date is Wednesday, January 25th (The Release Is Out !).

 

Enhancements of note for the Jive AGM community are:

 

  • Backup/restore is now available in the Studio console, enabling admins to perform configuration backups or promotions between environments

 

  • Management of hidden missions is now available in the Studio console, enabling admins to directly reward manual badges

 

  • Corrections to purchase callbacks, which were not firing correctly in certain conditions

 

  • Corrections to foreign character encoding

 

  • Improvements to leaderboard back-filling, to address some instances of points discrepancies

 

For more details on this release, please visit: https://docs.bunchball.com/#ReleaseNotes/Jan2017.htm

 

Note: There is no downtime expected for this release.

Update from Bunchball for all Jive's Advanced Gamification Customers

 

We are proud to announce the Bunchball December 2016 release, containing enhancements to the gamification console for admins (Nitro Studio), and other fixes and improvements as addressed through your Jive and Bunchball Customer Support.

 

The planned release date is Wednesday, December 21st (subject to change, pending final review).

 

Enhancements of note for the Jive AGM community are:

 

  • You can now manually edit a user's points through the Nitro Studio user interface (User Lookup menu / Points tab)
  • Legacy analytics data had fallen behind for some sites, and should now be back up to date
  • Some leaderboard inconsistencies and errors have been resolved

 

For more details on this release, please visit: http://bunchball.helpdocsonline.com/december-2016

 

Note: There is no downtime expected for this release

*UPGRADE COMPLETED*

Update from Bunchball for all Jive Advanced Gamification Customers

We are proud to announce the Bunchball November 2016 release, containing enhancements to our platform in the areas of the gamification console for admins (Nitro Studio), and Analytics.

This release also contains other fixes and improvements as addressed through your Jive and Bunchball Customer Support.

 

The planned release date is Wednesday, November 30th.

 

Enhancements of note for the Jive AGM community are:

 

  • Editing of user preferences can now be done through the Nitro Studio user interface (User Lookup menu, Preferences tab)
  • Leaderboard backfilling has been improved to correct some issues
  • The Nitro Studio Data Import function is now operational, after having some problems early on after the AGM upgrade
  • Improvements have been made to correct user search issues
  • Bunchball's new documentation site is now officially live at https://docs.bunchball.com/!

 

For more details on this release, please visit: http://bunchball.helpdocsonline.com/november-2016

 

Note: There is no downtime expected for this release