Jive Chime served as a helpful introduction to understanding what our customers really wanted in a team messaging service. As we execute on our next generation team messaging solution, we will discontinue Chime at the end of the month (December 31, 2017). Customers actively using Jive Chime will receive a more detailed communication via email prior to the product being shut off.
Offering a team messaging solution that brings peer to peer communications from the edge of the enterprise to its center was a major commitment made at JiveWorld and then reiterated by Aurea leadership following the acquisition. The ability for individuals and teams to connect within the community and quickly message and share with each other is essential to our vision of Jive serving as the gateway to your most important assets - your people and knowledge. We are busy behind the scenes developing the first release of this next generation team messaging solution which is coming in 2019.
Meanwhile, please reach out to your account manager if you have questions or feel free to comment on the blog in the Customer Hub. If you need access to the Customer Hub, please request it here Are you a customer? Request customer-only access today.
Dear Free Jive Chime Stand Alone Community Members,
Thank you for using the Jive Chime app. We hope you enjoyed the experience.
Jive has made significant strides over the past year with its mobile strategy and products and we wanted to inform you of some upcoming changes.
As the leader in enterprise collaboration, Jive provides a robust Interactive Intranet solution that connects people, information and ideas. Specific real-time team-chat functionality enhances the experience within Jive's Interactive Intranet and offering a full solution to the market is our focus going forward.
Therefore, real-time team-chat capabilities will be incorporated into our Interactive Intranet Solution and will no longer offer Jive Chime as a free, stand alone application.
Starting September 1st, 2016, the Free Jive Chime stand-alone will no longer be available for use (please disregard this if you are a Jive-n or Jive-x customer).
However, we would like to offer you a free trial for our popular Interactive Intranet solution. Click here to participate!
If you have any question, please send them our way. Thank you for being a valued customer to Jive.
FYI: Libby Taylor
Hi Jive Chime Users,
We want to provide an update on Jive Chime and our team-messaging strategy moving forward.
As you know, we launched Jive Chime in mid-2015 and have seen good adoption for both our free and paid versions of the application. But what has became even more obvious since launching is the need to incorporate this functionality directly into Jive-n, our leading Interactive Intranet solution. We have since launched Jive Chime capabilities within Jive-n.
Even more so, we are currently evaluating and actively looking at how to take Jive Chime offering forward as we innovate on our overall Interactive Intranet solution.
With the focus on this deeper integration with Jive-n, Jive Chime application will no longer be sold as a stand-alone version (Free and Paid).
I encourage you and your team to learn more about our Interactive Intranet solution and bring more value to your business: Jive-n: Interactive Social Intranet Software. We can walk you through a live demo and give you access for a private trial instance.
If you have any question, please send them our way and we will get back to you.
Thanks for being a valued customer,
Dir. Product Marketing, Jive
If you're wondering when you should use the Jive Daily app instead of mobile responsive web (or vice versa), it's important to understand that a native app and responsive web are created with different goals. The goal behind responsive web is to provide the features available on the desktop web, but presented in a way that works for a smaller screen. The goal behind a native app is to provide the most critical features for mobile use. The native app's purpose is not to provide the breadth of the web product, but to provide the key features that really count on mobile. Given the small screen, simplicity of the interface and access to critical functionality in as less taps as possible is key.
Comparison between Jive-n Responsive Web and the Jive Daily mobile app:
|Feature||Responsive Web||Jive Daily|
|Login||Must login each time browser is closed||Login is remembered|
|Home||If the instance has the widget-based home page enabled, there is a dedicated tile-based mobile home page that can be configured||Default "News Highlights" stream contains content from web home (no tiles/widgets)|
|Navigation||Navigation follows what has been set up in the theming tool for the instance|
|Edit||Edit own content and comments||Edit own content and comments|
|Places||Tabs and tiles from web, including banner tiles and excluding HTML tiles|
|Push notifications||None||Yes, configurable|
|Comments||Paginated||Continual loading on same screen|
|Share from mobile browser||Not available||Able to share content from mobile web browser into app|
Advantages of responsive web over the Jive Daily app include access to more items on Places and homepages, including all tiles (except HTML tiles, which are not supported on mobile at all due to variability). Also, if access to features not supported in the app are required (for example, advanced options in content creation, creating polls and events, etc.), the user can use responsive web.
The advantages of Jive Daily over responsive web include a user interface and design that iOS and Android users have come to expect from mobile apps. With the app, users can receive push notifications, immediately scan through streams upon opening the app, quickly access a more actionable inbox, and have an easier, faster entry into the community for frequent use.
Jive-n cloud customers can now pull Jive Daily usage metrics using the Data Export Service. For a guide, see How To: Use the Data Export Service API Explorer | Jive Community
Here are examples of items that can be pulled:
Views of documents
Views of discussions
Views of ideas
Views of events
Views of polls
Views of videos
Views of questions
Views of announcements
Views of status updates
Likes of documents*
Likes of comments and replies
|ACTIVITY_COMMENT_DOCUMENT||Comments and replies*|
|ACTIVITY_PEOPLE_SEARCH||Search of people|
|ACTIVITY_CONTENT_OR_PLACES_SEARCH||Search of content or places|
|ACTIVITY_VIEW_USER||Views of profiles|
|ACTIVITY_LOGIN_USER||Number of users that have logged in|
* Change the content type at the end of the activity filter to see the activity by that content type.
Views of the news feed and inbox are not currently available but are being requested.
Under the "Web.UserAgent" column, any activity attributed to Jive Daily will show up with the iOS or Android version.
|Mobile App||OS||UserAgent (or similar)|
format: jive-daily/<semantic version> ios
example: jive-daily/2.7.0 ios
format: jive-daily/<semantic version> android
example: jive-daily/2.7.0 android
|Jive Mobile (v3/v4)||iOS|
format: jive-ios-core/<bundle version> (<device model>; iOS <system version>; Scale <mainScreen scale>)
example: jive-ios-core/999999999 (iPhone Simulator; iOS 8.1; Scale/2.00)
|Android||jive-android-core (always this value)|
The Web.UserAgent can also be used to determine traffic from mobile responsive web by filtering views that are not from Jive Daily or Jive Mobile but come from the phone.
We are working on providing a user interface for mobile community analytics in a future cloud release.
The mobile gateway will be retired on 2/6/2016.
This only affects Jive mobile users using version 2 of the mobile app which is not currently supported by Jive.
cc @Ted Schaefer
Jive is pleased to announce several significant updates for our mobile offering:
All new Android 3.0
Jive has released an entirely new Android app targeted at desk-less workers to ensure they can access corporate communications on the fly and also collaborate, communicate and connect with their colleagues. This native app allows users to easily create rich content such as documents and messages, @mention information and people, as well as browse content and streams with a swipe. The Android app is built on top of our new, public Android SDK which allows organizations to develop their own custom apps. Get the app here.
Language and iOS Updates
To support our global customers, both the Android 3 and iOS apps are now available in the same languages that our desktop version supports; all 20 of them! The iOS app has been tuned for faster performance and further enhanced with swiping to mark messages (un)read (similar to the mechanism seen in many consumer apps). The update for the iOS app is available from iTunes.
For more information about the Jive Mobile release check our Jive for Mobile FAQ - Android and iOS update
Continuing the evolution of Jive for iPad beta, we have a new version now available from the App Store. This update introduces significant new functionality to further our mission to make the iPad the best enterprise productivity tool for communication and collaboration.
Speed is a feature.
We've made significant performance improvements in this release and fixed a ton of the early beta bugs.
Built for the enterprise.
Jive for iPad now has out of the box support for standard SAML SSO.
Please continue to share your feedback and stay tuned for much more coming as we continue to build towards the 1.0 GA later this year.
Apple was nice and approved our update much faster than anticipated. Please update your app to v0.5.1 for the following benefits:
Here's the App Store link: Jive Software for iPad on the iTunes App Store
Last June or so Jive made a big bet on the iPad. It began with [Archived] Jive Present, an app focused on sales enablement, and today continues with the first release of a native Jive iPad app! The mandate for this effort is to ultimately deliver the full Jive experience. In essence, the new way to work on the new device for work.
What did we build?
Who can use it?
What makes it a beta?
What's coming next? Some highlights:
PLEASE use the app and give feedback!
Announcing version 2.0, the next generation of Jive Mobile, built on the latest Jive platform.
Performance is job #1 in mobile. When connected to Jive Cloud or Jive 6.0.1+, Jive's redesigned app is built for speed.
Find what matters most to you through new features, such as:
All Jive Mobile users still get the great features of previous versions:
Download or upgrade to the latest version today!
Version 1.0.1 of Jive's native Android app is now available in the Google Play store. The release addresses the following issues:
We are continuing to work on other bug fixes and improvements for the next release, but we wanted to get these urgent fixes out quickly.
Download it from Google Play today!
We're pleased to announce the release of version 5.0.4 of the admin console plugin for Jive Mobile.
In addition to the bug fixes mentioned inRelease Notes for Mobile Plugin Version 5.0.4, the major highlight for most mobile community admins is the introduction of push notifications of What Matters: Communications (aka "Inbox") items for iPhone native app users!
To enable push notifications, on your Jive 5.0.1+ community, just upgrade your community to plugin 5.0.4. The latest version of the Jive iPhone app will automatically allow the user to register for push notifications if desired. As with all iOS push notifications, control over whether to receive the push notifications and how they are displayed in the iPhone is completely under control of the user.
Can I customize exactly which items get pushed (e.g., email watches)?
Sorry, no. Only WM:Communications items are supported at this time.
Why is there a delay between when something actually happens on my community and when I receive the push notification?
In order to prevent overwhelming a loaded Jive instance, we poll for new push activity every 5 minutes (configurable via system property). If the system is under load, it may take even longer than 5 minutes for new activity to get pushed out.
I just received a large number of push alerts; why is my badge count much smaller?
The badge count corresponds to the unread WM: Communications count, which is "rolled up" -- i.e., if there are 20 new replies to 1 discussion, your unread count is still just 1. However, in order to provide the greatest fidelity with what is going on in the community, we attempt to send a push alert for each of those 20 replies.
How can I make push notifications less intrusive?
If you are on a very active community and running iOS 5, you can make push notifications a bit less "pushy". On your iPhone, go to Settings > Notifications > Jive. Set the Alert Style to Banners and Sounds to Off. Unfortunately, it is not possible on iOS for an application to designate default push notification settings.
What about push on Android?
A native Android application and push notifications for Android are under active development... stay tuned!
How can I configure push notifications?
There are two system properties for managing push notifications, which will have effect only when Mobile Plugin 5.0.4 is installed:
Thanks for your ongoing support!
I'm happy to report that the latest native version of Jive Mobile is available in iTunes! This post describes how to set up the new app and addresses frequently asked questions. Get the app, check it out, post questions and comments as you have them. Thanks!
The latest, native iPhone Jive app. You can now use a native iPhone app to access any community enabled for the new mobile module: 4.5.6, 5.0.1, internal, external, whatever. What's more, with this one, single app you can toggle between multiple Jive communities!
What updates are available in this native version?
In addition to all the features you've gotten used to with the latest Jive Mobile app, you can now
What about HTML5 Mobile Web? Do you still support that approach?
This does NOT mean that we're abandoning our HTML5 Mobile Web app approach. In fact, you'll see that this app is based on the mobile web experience. That's by design as it gives us the best of both worlds: speed of Mobile Web development and advanced functionality such as camera access for native app development. It opens up the possibility of more cool native-dependent stuff such as push notifications and more … so stay tuned.
What Jive communities support this new, native app?
This app will work for any Jive community enabled for the new mobile module running Jive 4.5.6+ or 5.0.1+ (for both internal and external communities).
How do I get it on my iPhone?
Check out the Jive Community from your new iPhone app.
Have an internal Jive community that utilizes token-based registration? Not a problem!
Example of the community selection page. Notice the multiple communities listed based on prior usage and the option to scan QR codes to streamline the token registration process.
Status update with an image:
Profile page with the Add to Contacts option: